E-Logistics

E-Logistics

AgendaDefinitionLogisticsE-logisticsEvolution of IT in the Field of Supply ChainCommunication ImprovementData IntegrationProcess involved in E-Logistics (B2C Example)Case Study Haier Corp.E-Logistic system Implementation

supply Chain Systems

Roadways

CustomersWarehouse

Customer (Retailer)

Supplier

Roadways

Roadways

Customs Agent

Port

Ocean

liner

Airways

Road+Rail

RDC

Consumer

Home

PlantLogisticsCouncil of Logistics Management (CLM) definition:

Logistics is that part of the supply chain process that plans, implements, and controls the efficient, effective flow and storage of goods, services, and related information from the point-of-origin to the point-of-consumption in order to meet customers requirementsE-LogisticsE-Logistics is a Dynamic set of communication computing and collaborative technologies that transform key logistical processes to be customer centric by sharing data , Knowledge and information with Supply chain partners .

Ultimate objective of E-Logistics is to deliver right products in right quantities at right place and time to the right Customer.Traditional approachMaterial and Information flowInformation flowMaterial flowRawMaterialsKeySupplierManufacturerDistributorOutletRetailConsumerInformation Technology EvolutionPart-1Communication Plays important role in information flowKeySupplierDistributorOutletRetailManufacturerRaw MaterialsConsumerInformation flowMaterial flowInformation Technology EvolutionPart-2Information IntegrationMaterial flowInformation repositoryKeySupplierDistributorOutletRetailManufacturerRaw MaterialsConsumerCommunication + Information Integration

ManufacturerSalesmanSupplierRetailer

Courier

DistributorBanksWarehousing

Customs

Data feedsto internalapplicationssystemOrder tracking

PerformancereportsInteractive alerts andnotificationE-mail

e-LogisticsINTEGRATED BUSINESS APPLICATION SYSTEMFaster order Fulfillment process

Changes in technologydrive thefulfillmentprocessesfaster

seconds or minutesERP PackagedApplicationPublicInternetE-CommerceIntegration Software

ConsumerE-Catalogs,E-Procurement,Messaging, EDI,E-Payments,Interactive Apps.

E-Logistic

WarehouseCourierManufacturerRetailerAvailableto promiseE - file transfer / EDI

days or weeksProcesses involved e-logistics(B2C)1 Method of payment2 Check product availability3 Arrange shipments4 Insurance5 Replenishment6 Contact with customers7 Returns

Arrange a method of payment.Possible payment methods:At the time of order: e-payment (e.g. PayPal), credit cardAt the time of delivery: COD

For electronic payments, a system of verification of payment is needed before shippingCheck product availabilityIf possible, inform customer of availability before order is placed.If out of stock or the product will take time to manufacture, inform customer of the delay.

Arrange shipmentsElectronic shipping quick and immediate

Physical product determine best shipping method for level of service

It is the biggest activity (labor, energy, money, etc.) for E-Logistics

InsuranceThis option needs to be available for customers since product can be lost or damaged in the shipping process.

ReplenishmentThis is an overview step. It should be examining all aspects of physical inventory at a location and reordering as needed:Product product sitting on shelves or material to manufacture productNon-product shipping materials, parts for machines in process, items that are part of the shipping process (scanners, totes, carts, etc.)Contact with customerWith an invisible process (back-door operations), the customer needs to be informed as much as possible.Most common types of communication:Order confirmationPayment successShipping confirmationTracking informationAny problems in the processReturnsThe flow of product from customer back to the vendor is called reverse logistics.Possible reasons for customers to return or exchange product:DamagedDoesnt workDont like itWrong product/type/colorCase Study E-Logistic System for Haier Logistic CorporationStep1:Framework ConstructionAs is Analysis and Pros and Cons of E-logistic system are discussedStep2:Function IntegrationMoving to a MRP toolStep3:Internal supply chain IntegrationSCP and ERP Implementation and Introduction of EDIStep4:External supply chain IntegrationUsing processes like VMIStep5:Dynamic Alliance of integrated supply chain(Intranet/Internet)Structure of HLC E-Logistic System

Haier 360 Degree Solution

Advantages of E-Logisticse-LogisticsTransportationDocumentationPerformanceMonitoringCapacity and LoadMatchingTransportationOptimizationReal-Time Decision SupportException-Based Status AlertsShipper/Receiver/ Fulfillment Provider ConnectionsWireless UpdatesTrack and TraceSummary Use of Technology in the Traditional Methods of Business has given birth to E-Logistics

Consumer Fulfillment rate has increased because of E logistics.

Transparency in the Business has improved

Need to analyze and also the ability to analyze the Business has improved because of use of technology.ReferencesUtilizing e-logistics Paper Lulea University of Technologyen.wikipedia.org/wiki/Logisticsr0.unctad.org/ecommerce/event_docs/curacao/bayles.pdfportal.acm.org/citation.cfm?id=1089626www.emeraldinsight.com/journals.htmThank You !