e-Governmente-Government……bit by byte !bit by byte !

J SatyanarayanaJ SatyanarayanaPrincipal SecretaryPrincipal Secretary

IT & Communications DeptIT & Communications Dept

Govt of Andhra Pradesh,IndiaGovt of Andhra Pradesh,India

The World Bank,November 22, 2002

AgendaAgendae-Government Vision e-Government Vision Strategies for successStrategies for successSuccess Stories Success Stories

eSevaeSevaAPonlineAPonlineSmartGovSmartGovOLTPOLTPeProcurementeProcurement

Service-centric approachService-centric approachConnecting rural areasConnecting rural areas

The Vision The Vision Andhra Pradesh will leverage IT to Andhra Pradesh will leverage IT to attain a position of leadership and attain a position of leadership and excellence in the Information Age to excellence in the Information Age to transform itself into a Knowledge transform itself into a Knowledge Society.Society.

- McKinsey &Co (1999) - McKinsey &Co (1999)

IT SECTOR HAS BEEN IDENTIFIED AS A IT SECTOR HAS BEEN IDENTIFIED AS A MAJOR GROWTH ENGINE FOR AP’s MAJOR GROWTH ENGINE FOR AP’s ECONOMYECONOMY

e-Government – key stakeholderse-Government – key stakeholders

e-Government

Government

ICT Industry

Citi

zens

Business

e-Government Imperativese-Government Imperatives

Governance-related•Citizen-centricity•Transformation

•Process Re-engg•Integration•Trust

Technology-related•Reliability•Scalability•Inter-operability

Service-related•Access•Affordability•User-friendliness

How big is the e-Govt ?How big is the e-Govt ?

ItemItem APAP All StatesAll States FederalFederal

GovtGovt

TotalTotal

DeptsDepts 150150 22502250 200200 2,4502,450

SitesSites 10,00010,000 150,000150,000 20,00020,000 170,000170,000

ApplicationsApplications 15001500 22,50022,500 4,0004,000 26,50026,500

EffortEffort

(Man-years)(Man-years)76007600 114,000114,000 22,00022,000 136,000136,000

CostCost

(US$ Bil)(US$ Bil)0.40.4 5.25.2 2.62.6 8.28.2

Can WE do this?

Stages of e-GovernmentStages of e-GovernmentEmergingEmerging

Web presence through a few independent official web sitesWeb presence through a few independent official web sitesInformation is limited, basic and staticInformation is limited, basic and static

EnhancedEnhancedContent is updated with greater regularityContent is updated with greater regularity

InteractiveInteractiveUsers can download forms & contact officialsUsers can download forms & contact officials

TransactionalTransactionalUsers can actually pay for services on-lineUsers can actually pay for services on-line

SeamlessSeamlessTotal integration of e-services across administrative and Total integration of e-services across administrative and departmental boundariesdepartmental boundaries

Strategies for SuccessStrategies for Success

Preparation of e-Government Blue PrintPreparation of e-Government Blue Print

Strengthening of Communication Strengthening of Communication InfrastructureInfrastructure

Public-Private PartnershipPublic-Private Partnership

Human Resource DevelopmentHuman Resource DevelopmentChief Information OfficersChief Information Officers

Service-centric ApproachService-centric Approach

Change ManagementChange Management

ContentConnectivity

The enablers of e-GovernmentThe enablers of e-Government

Fulfillment of Vision

Technology

Process People

We have designed

appropriate

architecture & frameworks

in these 3 areas

Technology ArchitectureTechnology Architecture

Technology DeploymentTechnology DeploymentBackendBackendMiddlewareMiddlewareFrontendFrontendStandardsStandards

Communication ArchitectureCommunication ArchitectureBackboneBackboneLast MileLast Mile

Delivery ArchitectureDelivery ArchitectureSelf-serviceSelf-serviceService CentresService CentresKiosksKiosks

Process ArchitectureProcess Architecture

Functional ArchitectureFunctional Architecturee-Government blueprinte-Government blueprint

Process Re-engineering FrameworkProcess Re-engineering FrameworkResource FrameworkResource Framework

PPP ModelPPP Model

Procurement FrameworkProcurement FrameworkCDE ( Coopetitive Development Environment)CDE ( Coopetitive Development Environment)

Implementation FrameworkImplementation Framework6 C Model6 C Model

‘‘People Architecture’People Architecture’

IS OrganizationIS Organization

Chief Information OfficersChief Information Officers

Project-specific trainingProject-specific training

Change ManagementChange Management

The 6The 6CC Model Model

Content

Capital

Competencies

Connectivity

Cyberlaws

Citizen Interface

Change Manageme

nt

Champion !

Implementation Framework

Success Stories Success Stories

eSevaeSeva

APonlineAPonline

SmartGovSmartGov

OLTPOLTP

e-Procuremente-Procurement

Objectives of eSevaObjectives of eSeva

One-stop-shop for citizen servicesOne-stop-shop for citizen services

Integration of G2C services through single window Integration of G2C services through single window

Cost optimization for citizens & government Cost optimization for citizens & government

agencies in the delivery of servicesagencies in the delivery of services

Transparency in delivery of servicesTransparency in delivery of services

Real time performance monitoring Real time performance monitoring

eSeva –salient featureseSeva –salient features

25 Service centres with 220 counters in Hyderabad

Implemented using the PPP model

35 G2C services• Payment of electricity, water,

telephone bills

• Payment of taxes

• Ticket Reservations

• Filing of Passport applications & IT Returns

• Registration of birth/death

• Payment by cash/cheque/credit card

4 million transactions since launch in August 2001

• Peak transaction level has crossed 42,000 a day

3rd Tier3rd Tier. . . . . . . . . . . .

Departmental Servers

S1Sn

PDC/BDC-WAS

Central Router / Router Pool

….

Counter TerminalsWith Printers

ICSC location-1 ICSC location- 12

2nd Tier2nd Tier

1st Tier1st Tier

eSeva ARCHITECTURE

( Gov. Depart. )

( Control Location )

( ICSC Location )

RouterRouter

DB Servers

Web Server

….

Leased LineLeased Line

ISDNISDN

Counter TerminalsWith Printers

WAP Gateway

Nodal Router / Router Pool

ISDN

Leased Line

Kiosk Kiosk

Card printer

DOT

INTERNETFirewallLeased Line

LAN-1ISDN

LAN 2

Printer

NMS

LAN 3

Roadmap of eSevaRoadmap of eSeva

More citizen services to be addedMore citizen services to be added

All municipal areas in the state to be All municipal areas in the state to be covered by March 2003covered by March 2003

eSeva to penetrate to rural areaseSeva to penetrate to rural areasIn 2 yearsIn 2 years

Visit Visit www.esevaonline.comwww.esevaonline.com for more for more detailsdetails

APAPonlineonline .. the one-stop shop on the Internet.. the one-stop shop on the Internet

The scope of AP PortalThe scope of AP Portal

Gateway to several web-sitesGateway to several web-sites

Integrated view of the GovernmentIntegrated view of the Governmentfrom the consumer’s view pointfrom the consumer’s view point

Information ServicesInformation Services

Interactive servicesInteractive servicesCitizen to GovernmentCitizen to Government

Business to GovernmentBusiness to Government

Government to GovernmentGovernment to Government

e-Payment Servicese-Payment Services

The Public Private PartnershipThe Public Private Partnership

Tata Consultancy Services selected to Tata Consultancy Services selected to partner Government of APpartner Government of AP

Through an open processThrough an open process

MOU signed between TCS & APTSMOU signed between TCS & APTSOn 16On 16thth March 2001 March 2001

Portal launched on 23Portal launched on 23rdrd March 2002 March 2002Joint Venture has been formedJoint Venture has been formed

Equity structure - APTS 11 % ; TCS 89 %Equity structure - APTS 11 % ; TCS 89 %Non-cash contribution by APTSNon-cash contribution by APTS

Through providing access to Government Through providing access to Government information information

Offerings of AP PortalOfferings of AP Portal

Publishing of informationPublishing of informationRole & FunctionsRole & FunctionsContact detailsContact detailsForms & ProceduresForms & Procedures

Development & Hosting of web-sites, web Development & Hosting of web-sites, web servicesservices

Standard rates prescribed for quick rolloutStandard rates prescribed for quick rollout

Collection of taxes & feesCollection of taxes & feesAutomated Accounting ServicesAutomated Accounting Services

e-mail servicese-mail servicesQuality of Services enforced thru’ SLA’sQuality of Services enforced thru’ SLA’s

Paperless office Paperless office

“ “ I am a diehard. I still believe I am a diehard. I still believe that can be achieved…Yet that can be achieved…Yet

when you go to offices when you go to offices today, you don’t see that at all”today, you don’t see that at all”

Bill Gates April 17,2002

Mission of Mission of smartgovsmartgov

To enhance the efficiency of business in To enhance the efficiency of business in Secretariat throughSecretariat through

Workflow automationWorkflow automation&&

Knowledge ManagementKnowledge Management

And move towards a paperless SecretariatAnd move towards a paperless Secretariat

The 4 Core Objectives of The 4 Core Objectives of smartgovsmartgov

1.1. Develop a User-friendly softwareDevelop a User-friendly software

2.2. Enhance Productivity of 2000 Enhance Productivity of 2000 employees of Secretariatemployees of Secretariat

3.3. Prioritize workPrioritize work

4.4. Build a ProductBuild a Product

Status of Status of smartgovsmartgov

Partnership with TCSPartnership with TCS460 applications developed460 applications developed

6 Core applications6 Core applications60 Common applications60 Common applications394 Departmental Applications394 Departmental Applications

Project launched on 1 Nov 2002Project launched on 1 Nov 2002Roll out to other offices plannedRoll out to other offices planned

OLTPOLTP

..eSeva for rural areas..eSeva for rural areas(Launched on Nov 14 ..(Launched on Nov 14 ..

during the visit of Mr Bill Gates)during the visit of Mr Bill Gates)

OLTP – eSeva for rural areasOLTP – eSeva for rural areas

A spectrum of 50 services provided thru kiosks A spectrum of 50 services provided thru kiosks at village levelat village levelOnline updating of core databasesOnline updating of core databases

Vertical & horizontal integration for joined-up GovernmentVertical & horizontal integration for joined-up Government

Pilot under implementation in 2 mandalsPilot under implementation in 2 mandalsBhongir – using Microsoft architectureBhongir – using Microsoft architectureShadnagar – using Oracle architectureShadnagar – using Oracle architectureReady for launchReady for launch

Replication over the entire state ( 1100 mandals) Replication over the entire state ( 1100 mandals) being planned being planned

A few sample screen shots follow …. A few sample screen shots follow ….

eSeva for Rural Areas…eSeva for Rural Areas…

Features of OLTPFeatures of OLTP

Multi-purpose kiosk at village level as convenient Multi-purpose kiosk at village level as convenient delivery channelsdelivery channelsNetworked offices – joined-up government for Networked offices – joined-up government for response to citizen requests and needsresponse to citizen requests and needsFocus on unified citizen ID and unified land Focus on unified citizen ID and unified land information – shared across departmentsinformation – shared across departmentsBridging the distance from village to state Bridging the distance from village to state headquartersheadquartersSingle point entry of data – integration from PDA to Single point entry of data – integration from PDA to portalportalServing as delivery channel for APOnline servicesServing as delivery channel for APOnline services

AP TranscoMROSTO

Ethernet Switch

WAS

Fiber Switch

SRO MDO&AE-PRLocal Body PSHospitalCTO

Fibre Switch

Kiosk

Village 1

RAS at MRO

APSWAN

INTERNET

D1

D6 D10

D5

APSWAN

D1 D5

. . . . . . . . . . . . . . Village 10

D6 D10

WEB FWDB Server

DB Server

SHQ

DHQ

MHQ

VHQ Tier 1

Tier 2

Tier 3

Tier 4

D1 D10

D1

D10

OLTP NETWORK ARCHITECTURE. . . . . . . .. . . . .

. . . . .

. . . . .

. . . . .

.

.

Router Pool

Kiosk

PDA

PDA Kiosk

PDA

PDA

OFCL LUTPDialup

OLTP Replication - approachOLTP Replication - approach

eSeva is being replicated in all municipal eSeva is being replicated in all municipal areas with main servers at the district levelareas with main servers at the district levelPlan to utilize infrastructure and services Plan to utilize infrastructure and services of eSeva at district levelof eSeva at district levelUse the 5000 rural kiosksUse the 5000 rural kiosks

Being created as micro-enterprises under a Being created as micro-enterprises under a separate projectseparate project

Aim at adding services progressivelyAim at adding services progressivelyAdd kiosks as per market demandAdd kiosks as per market demand

Estimated Investment for rolling Estimated Investment for rolling out OLTPout OLTP

Phase I – Replicate in two full districts Phase I – Replicate in two full districts – Covering 7-8 departments that deliver key citizen servicesCovering 7-8 departments that deliver key citizen services– estimate around $ 2 million in each district estimate around $ 2 million in each district

Phase II – Replicate in remaining districtsPhase II – Replicate in remaining districts– Estimate around $ 30 millionEstimate around $ 30 million

Strengthening back-end services - $ 12 millionStrengthening back-end services - $ 12 million

A Quick estimate - $ 46 millionA Quick estimate - $ 46 millionPPP model recommended PPP model recommended

With Govt participation ~ 60 %With Govt participation ~ 60 %Service Charges to be collected from citizensService Charges to be collected from citizens

e-Procuremente-Procurement

.. ready to be launched.. ready to be launched

Objectives of e-ProcurementObjectives of e-ProcurementEconomies of scale through demand aggregationEconomies of scale through demand aggregation

Better value for money for governmentBetter value for money for government– GoAP procures products & services ~ Rs 8000 cr paGoAP procures products & services ~ Rs 8000 cr pa

Reduced cost of doing business for both government Reduced cost of doing business for both government and industryand industry

Increased transparency, monitoring and control in Increased transparency, monitoring and control in procurement processprocurement process

e-Procurement approache-Procurement approach

Phase I

Analysis and Design

Phase I

Analysis and Design

Phase II

Solution Selection

Phase II

Solution Selection

Phase III

Conduct Pilot

Phase III

Conduct Pilot

Phase IV

Roll Out

Phase IV

Roll Out

• Analyse spend

• Study business requirements

• Assess supplier readiness

• Identify high level technical and functional requirements

• Develop business model

• Analyse spend

• Study business requirements

• Assess supplier readiness

• Identify high level technical and functional requirements

• Develop business model

• Solution evaluation approach

• Solution selection

• Identify select departments for e-Procurement pilot

• Identify necessary third party solution providers

• Solution evaluation approach

• Solution selection

• Identify select departments for e-Procurement pilot

• Identify necessary third party solution providers

• Functional requirements for the pilot

• Creation of catalogs

• Supplier adoption

• Successful testing with one “sample” transaction

• Training and documentation

• Change management

• Analysis of learnings

• Roll-out plan

• Functional requirements for the pilot

• Creation of catalogs

• Supplier adoption

• Successful testing with one “sample” transaction

• Training and documentation

• Change management

• Analysis of learnings

• Roll-out plan

• Departmental roll-out

• Additional functionality roll-out

• On-going operations, maintenance, administration

• Departmental roll-out

• Additional functionality roll-out

• On-going operations, maintenance, administration

We are here

e-Procurement- Business Modele-Procurement- Business Model

PPP modelPPP model

Partner for implementation selected through a Partner for implementation selected through a competitive processcompetitive process– Consortium of Commerce one, Microsoft, Compaq Consortium of Commerce one, Microsoft, Compaq

& Antares & Antares

Pilot in 4 agencies in by Nov 2002Pilot in 4 agencies in by Nov 2002

Concession period of 3 yearsConcession period of 3 years

JV to be formed with GoAP within 9 monthsJV to be formed with GoAP within 9 months

Transaction fee payable to the partnerTransaction fee payable to the partner– No guarantee on minimum no of transactionsNo guarantee on minimum no of transactions

RoadmapRoadmap

Establish e-Procurement system by Nov’02Establish e-Procurement system by Nov’02Implement in 4 pilot departmentsImplement in 4 pilot departmentsExpand to 10 more departments by March 2003Expand to 10 more departments by March 2003Form JV by March 2003Form JV by March 2003Capture major share of GoAP procurementCapture major share of GoAP procurement

Visit our e-Procurement portal at Visit our e-Procurement portal at www.eprocurement.gov.in …www.eprocurement.gov.in …

Other Initiatives in APOther Initiatives in AP

e-Copse-CopsEfficiency enhancement in Police dept Efficiency enhancement in Police dept

CARDCARDDigital registration of legal deedsDigital registration of legal deeds

FASTFASTAutomated services of transport departmentAutomated services of transport department

APNETAPNETUsing satellite communication network for distance Using satellite communication network for distance education, training ..education, training ..

Customer-centric approachCustomer-centric approach

Paradigm shift fromParadigm shift from

system-centric approach to the system-centric approach to the customer-centric approach ..customer-centric approach ..

Core Applications

smartcard e-Proc

Portal

GIS SmartGov

OLTP

IFISHRMS

Data Centre

PaymentGateway

Datawarehouse

PKIe-Seva

Agriculture

Civic Services Revenue

Business Engineering

Education

Judiciary

PoliceHealthcare

Welfare

EIMS

SMSCMS

UMS

e-Health

TelemedDIMS

HIMS

SBMS

PAX

WCMS

MarkNet

PMS

eCRM e.Biz

CARD

eCOPS

VASTIS

Excise FAST

InSysLIFE

MMIS

PRISM

MAS

CGRS

CCMS

FACTS

JUDIS

ICPS

CopSys

FISAGRIS AnSys

@pfirst

e-Government Blueprint.. an ‘inside out’ view

APIIS

eACB

APNET

Kiosks

Government

Farmer

Citizen Taxpayer

Business Children

Student

Women

Senior CitizenPatient

Poor

Admission

ExamsE-learning

Scholarship

e-Health

TelemedHealthInfo

Medicines

e-Business Subsidies Helpdesk

Registration Returns

e-Payments Licenses

ReturnsLicenses

Info

Works

Payments

Services

Credit

Subsidies

Prices Advice

e-Government Blueprint

Infrastructure

Delivery Channels

e-Government Applications

Schemes

Benefitse-Government Blueprint

.. an ‘outside in’ view

Grievances

Pensions

Insurance

Health

Old Age Home

SHG’s

Crime

Benefits

Rights

Rights

Child HomeLiteracy

e-Government154

Citizen45

Farmer31

Vulnerable16

Business40

Student22

e-Government e-Government Target Portfolio of ServicesTarget Portfolio of Services

Information(10)•Performance of Govt•Acts, Rules & GO’s•Forms & Procedures•Healthcare Info•Family Welfare Info•Public Works•Schemes & Benefits•Housing•Tourism•GIS

Apply Online(16)•Regn of Birth & Death•Caste,nativity,income cert•Civic Services•Title deeds , mutation•New Power connection•Telephone Connection•Licenses

•Arms, LL, DL,RC•FIR•Grievances & Complaints

Payments(10)

•Utility Bills•Power,water,•Telephone,Cellphone

•Land Revenue•Property Tax•Road Tax•Penalties & fines•Income Tax•Savings

Interactive(9)

•Birth & death Certificates•Pahani / adangal / PPB•EC’s , Copies of regd deeds•Valuation of properties•Telemedicine•Travel Booking•Enrolment as voter

Citizen(45)

•Weather•Crop management in drought•Irrigation

•Water Levels•Schedule of releases

•Input availability, prices•Extension info•Farmer Training programs•Agricultural prices/markets•Pest/ disease control

Information(11) Apply Online(8)

•Rythubandhu scheme•Gopalamitra scheme•Inputs/ input subsidy•Crop Insurance•Licenses•Registration of Coop Society•Credit•Pattedar Passbook

Payments(5)

•Agricultural power bills•Crop loans•Insurance premium•Land revenue •Property tax

Interactive(7)

•Grievances redressal•Seek advice on farm practices•Tele-agriculture•Online sales/ purchases

•Inputs•Farm produce

Farmer(31)

Information(9)•Acts, Rules & GO’s•Forms & Procedures•Policies•Incentives •Tax laws & procedures•Labour laws•Environment•Schemes & Benefits•GIS

•Industrial estates

Apply Online(10)•Registration of units•Infrastructure services•Title deeds •New Power connection•Telephone Connection•Incentives•Licenses•Clearances•Returns•Grievances & Complaints

Payments(12)•Utility Bills

•Power,water,•Telephone,Cellphone

•Property Tax•Penalties & fines•Income Tax•Sales Tax•Customs•Central Excise•Loans•Provident Fund

Interactive(9)•E-Procurement by Govt•EC’s , Copies of regd deeds•Valuation of properties•Loans processing•Travel Booking•Online registration•Obtain profiles•Self-assessment of ST•Online customs clearance

Business(40)

Information(8)

•Educational Institutions•Residential institutions•Faculty•Benefits•Employment opportunities•Books•Rights•Sports & Adventure

Apply Online(6)

•Admission to Edl institutions•Admission to hostels•Scholarships•Loans•Employment registration•Bus Passes

Payments(2)

•Fees•Loan repayments

Interactive(6)

•e-Learning•Distance education•Scholarships•Hall tickets•Exam results•Grievances

Student(22)

Information(6)

•Schemes & benefits•Gram sabha info•Employment •PDS•NGO’s•Insurance

Apply Online(6)

•Admission to hostels•Scholarships•Benefits•Loans•Formation of Self-help groups•Ration cards

Payments(1)

•Loan repayments

Interactive(3)

•Benefit schemes•Pensions•Life Insurance

Vulnerable(16)

Connectivity Connectivity forfor

rural areasrural areas

APSCINAPSCIN

Rural Internet KiosksRural Internet Kiosks

AP State Information & AP State Information & Communications NetworkCommunications Network

(APSICN)(APSICN)

The VisionThe Vision

ONE Network for Government

&Citizen

The Mission of APSICNThe Mission of APSICN

To create an integrated information network To create an integrated information network spanning the whole state that is spanning the whole state that is

Voice, Data & Video capableVoice, Data & Video capable

ScalableScalable

Built on Open StandardsBuilt on Open Standards

Cost-effectiveCost-effective

Reliable Reliable

Supportive of our e-Governance visionSupportive of our e-Governance vision

Leading to single point of access to the citizenLeading to single point of access to the citizen

And is, above-allAnd is, above-allThe best in the worldThe best in the world

Reaching out to rural areas..Reaching out to rural areas..

Creation of 5000 Internet kiosks in rural Creation of 5000 Internet kiosks in rural areasareas

Provision of G2C and B2C servicesProvision of G2C and B2C services

Micro-financing modelMicro-financing model~ $ 1000 per kiosk~ $ 1000 per kiosk

Scheme to be implemented by March Scheme to be implemented by March 20032003

IssuesIssues

Fuelling the engine ..Fuelling the engine ..Funds needed for Funds needed for

Scaling of OLTP across the stateScaling of OLTP across the state

Rolling out SmartGOV Rolling out SmartGOV

Creating Communication Infrastructure ( APSICN)Creating Communication Infrastructure ( APSICN)

Creating an IS organizationCreating an IS organization

Conducting a Cost-Benefit analysis of all Conducting a Cost-Benefit analysis of all major e-gov projectsmajor e-gov projects

Correcting imbalances in CARD, MPHSCorrecting imbalances in CARD, MPHS

Value of Value of ZeroZero !! !!

0

Management

0Technology

,0

HRD

0BPR

,0

Infrastructure

0Partnership

0

Resources

1Leadership

& vision

Thank YouThank You

prlsecy_it&c@ap.gov.inprlsecy_it&c@ap.gov.inwww.ap-it.com www.ap-it.com