E-Governance Book 2012

FOR CITIZEN EMPOWERMENT

Nationalional IInformaormaticscs CenCentreA premier ICT Organisation of Government of IndiaHkkjr ljdkj dk izeq[k vkbZlhVh laxBu

jk"Vh; lwpuk&foKku dsUn

Patron

Dr. B.K. GairolaDirector General, NIC

Advisor

Dr. Y.K. SharmaDeputy Director General, NIC

Editorial Committee

Dr. Shefali S. Dash Editor-in-Chief

A. Venkatesan

B.V. Sarma

Neeta Verma

D.C. Mishra

Shalini Mathrani

I.P.S. Sethi

M.K. Mishra

Vinay Thakur

Chayan Kanti Dhar

Mala Mittal

Mohan Das

Design & Layout

A.K. Aggarwal

Print & Circulation

Anita Arora

Published by :National Informatics Centre, Department of Electronics & Information Technology, M/o Communications & InformaticsTechnology, Govt. of India

Preface

NIC has spearheaded majority of e-Governance programmes in the country andcommendable work has been done in Land Records, Education, Health, Rural Developmentand Transport sectors. Time has come now to bring in digital inclusion by extending theseservices to rural population. This will be possible by improving connectivity, content (localcontent based on local language), building Human Capacities and Sustainability..

Another major role envisaged for NIC relates to managing of e-Governance infrastructure setup under various government initiatives across the country. NIC is engaged in supporting thestates to manage the state level e-Governance Infrastructure such as State Data Centers,State Wide Area Networks & State Portals. Setting up of a broadband backbone to facilitatedelivery of e-services to the common man located in the remotest part of the country in aseamless and integrated manner is another priority area.

This compendium presents the details of Nationwide Common ICT Infrastructure tosupport e-Governance services to the citizen, Products and Solutions designed to addresse-Governance Initiatives, Major e-Governance Projects, State/UT Informatics Support anddistrict level services rendered at the grassroots level. It endeavors to create acomprehensive picture of the contribution of NIC in the area of e-Governance initiatives forcitizen empowerment. It is hoped that this knowledge base will be used as a tool to ensurethat the benefits of ICT are percolated to every citizen. One of the objectives of thecompendium is that government organizations within the country as well as governmentsof other countries may use the lessons learnt to create similar success stories without thenecessity of reinvention.

Acknowledgements

The Editorial Committee is grateful to Dr. B.K. Gairola, Director General, National Informatics Centre for his valuable direction and guidance during the preparation of this compendium. The committee sincerely acknowledges the visionary inputs provided by Dr. Y.K. Sharma, Deputy Director General, NIC, for developing the framework of the document.

We are indebted to the entire NIC community for their support and contribution towards the content of this compendium. We are also thankful to the Project Coordinators, State Informatics Officers and District Informatics Officers for providing details of projects and applications. Last but not the least, we thank Ms. Neena Jhol and other support staff for their

Editorial Committee

painstaking efforts in typing the manuscript.


C O N T E N T S

1 INTRODUCTION 1

2 ICT INFRASTRUCTURE & SERVICES 52.1 National Level 62.2 State Level 182.3 District Level 19

3 PRODUCTS & SOLUTIONS 213.1 Agricultural Marketing Information Systems Network (AGMARKNET) 223.2 Bhu-naksha 223.3 Cooperative Core Banking Solution (CCBS) 233.4 CollabCAD 243.5 CollabLand 253.6 Digital Archiving and Management 263.7 e-Granthalaya - Digital Agenda for Automation and Networking of Libraries 273.8 Election Automation System (ELECON) 273.9 e-Lekha 273.10 e-Hospital 283.11 e-Payroll (CompDDO) 293.12 e-Office 303.13 Government e-Procurement System of NIC (GePNIC) 303.14 Instant Money Order (iMO) 313.15 National Portal of India 323.16 NREGASoft 323.17 Online Admission Counseling System 333.18 Online Scholarship Management System (OSMS) 333.19 PlanPlus 343.20 Panchayati Raj Institution Accounting Software (PRIASoft) 343.21 National Panchayat Portal (NPP) 353.22 Area Profiler for Panchayat 353.23 Sarathi / Vahan 363.24 TreasuryNET 363.25 Virtual Post Office (ePost Office) 373.26 Value Added Tax (VAT) Soft 37

4 NATIONAL e-GOVERNANCE PROJECTS 414.1 Advertisement Automation System for DAVP 424.2 Agricultural Informatics and Communication Network (AGRISNET) 434.3 Agricultural Schemes Monitoring Management Information Systems 434.4 AWAASSoft for Indira Awaas Yojana 434.5 Census of Minor Irrigation 44

C O N T E N T S

4.6 Centralised Public Grievance Redress And Monitoring System (CPGRAMS) 444.7 Centralised Web Based Port Community System (PCS) 454.8 Common Integrated Police Application (CIPA) 454.9 Communication Plan For Election Tracking (ComET) 464.10 Community Information Centres (CICs) Project 474.11 Computerisation of Central Government Health Scheme Dispensaries 484.12 Computerisation of Central Herd Registration Scheme (CHRS) 484.13 Computerisation of Agriculture Census and Input Survey 484.14 Computerisation of 18th Livestock Census 2007 494.15 Computerised Registration of Pesticides 494.16 Computerisation and Networking of Consumer Forums (CONFONET) 494.17 Crop Production Statistics (CPS) Information System 504.18 DACNET 504.19 Data Analysis Systems for Evaluation of Flagship Programmes 504.20 DISNIC-PLAN Project 514.21 e-Courts Project 514.22 Electronic Post (ePost) 514.23 e-Panchayat Mission Mode Project 524.24 Employees Provident Fund Organisation (EPFO) Project 524.25 Exam Results through Internet 544.26 Forest Rights Monitoring System 544.27 ICT for Indian Judiciary 544.28 ICT System for National Bamboo Mission 554.29 Immigration, Visa, Foreigners Registration & Tracking (IVFRT) System 554.30 India Image 564.31 Integrated Management Information System (IMIS) for Rural Water Sector 574.32 Integrated Disease Surveillance Project 574.33 Integrated Information System for Food Grains Management 584.34 Integrated Voice Response System (IVRS) 584.35 Indian Customs EDI System (ICES) 594.36 Land Use Statistics (LUS) Information System 594.37 Limited Liability Partnership Act Project 604.38 MIS for Preparedness, Control and Containment of Avian Influenza 604.39 MIS on Integrated Action Plan for Selected Tribal & Backward Districts 604.40 Monitoring of Projects submitted to EFC (MIS-EFC) 604.41 National Animal Disease Reporting System (NADRS) Project 614.42 National Employment Service Project 614.43 National Horticulture Mission 624.44 National Land Records Modernisation Programme (NLRMP) 624.45 National Social Assistance Programme (NSAP) MIS 63

C O N T E N T S


C O N T E N T S

4.46 NIKSHAY - Prevention & Monitoring of Tuberculosis in India 644.47 Nirmal Gram Puraskar Online System 644.48 Official Language Portal 654.49 Online System for Allotment of All-India Quota of Medical/Dental Seats 654.50 Overseas Citizenship of India (OCI) 664.51 Online Monitoring System for the Total Sanitation Campaign (TSC) 664.52 Pension Authorisation, Retrieval and Accounting System (PARAS) 674.53 Passport Issuance System 674.54 Pensioner's Portal for Government Servants 684.55 Pest Disease Monitoring Information System (PDMIS) 694.56 Plant Quarantine Information System (PQIS) 694.57 Postal Accounts Current System (PACS) 694.58 Postal Life Insurance Soft (PLISoft) 704.59 Project Arrow 714.60 Public Distribution System (PDS) Computerization 714.61 Registration And Licensing of Fishing Crafts (ReALCraft) 724.62 Retail Prices Monitoring System 724.63 Rural Consumer Price Index (CPI-Rural) 724.64 Sea Port Project 734.65 Seednet India Portal 734.66 Smart Card Based Public Distribution System 744.67 Swarnjayanti Gram Swarozgar Yojana (SGSY)-MIS 744.68 Telecom Commercial Communications Customer Preference Portal 754.69 Waqf Management System of India (WAMSI) 76

5 RESEARCH AND DEVELOPMENT 815.1 Biometrics & Biocode for Land Records 825.2. Secure Service Delivery through Digital Signature 825.3 SCOSTA Standards for Smart Card 825.4 Mobile Technologies for e-Governance Applications 83

6 e-GOVERNANCE IN STATES 856.1 Andaman & Nicobar Islands 866.2 Andhra Pradesh 876.3 Arunachal Pradesh 906.4 Assam 916.5 Bihar 936.6 Chandigarh 966.7 Chhattisgarh 986.8 Daman & Diu 102

C O N T E N T S

6.9 Delhi 1036.10 Dadra & Nagar Haveli 1056.11 Goa 1066.12 Gujarat 1086.13 Haryana 1136.14 Himachal Pradesh 1166.15 Jammu & Kashmir 1196.16 Jharkhand 1206.17 Karnataka 1226.18 Kerala 1266.19 Lakshadweep 1296.20 Madhya Pradesh 1316.21 Maharashtra 1356.22 Manipur 1386.23 Meghalaya 1396.24 Mizoram 1436.25 Nagaland 1446.26 Odisha 1466.27 Puducherry 1496.28 Punjab 1516.29 Rajasthan 1546.30 Sikkim 1566.31 Tamilnadu 1576.32 Tripura 1606.33 Uttar Pradesh 1636.34 Uttarakhand 1676.35 West Bengal 169

7 DISTRICT LEVEL SERVICES 1737.1 Core Services 1747.2 Service Delivery 176

8 NATIONAL INFORMATICS CENTRE SERVICES INC. 1838.1 NICSI Advantage 1848.2 Service Offerings for Business Advancement 1848.3 Key Projects and Customers 185

9 AWARDS 1879.1 National Projects 1889.2 State Projects 189

C O N T E N T S

INTRODUCTIONC H A P T E R

01

FOR CITIZEN EMPOWERMENTFOR CITIZEN EMPOWERMENT

2

National Informatics Centre (NIC) was established in 1976,and has since emerged as a "prime builder" of e-Government/e-Governance applications up to grassroots level as well as apromoter of digital opportunities for sustainable development.NIC, through its ICT Network, "NICNET", has institutionallinkages with all the Ministries /Departments of the CentralGovernment, 35 State Governments/ Union Territories, andabout 625 District administrations of India. NIC has beeninstrumental in steering e-Government/ e-Governance applications in government ministries/departments at the Centre, States, Districts and Blocks,facilitating improvement in government services, widertransparency, promoting decentralized planning andmanagement, resulting in better efficiency and accountabilityto the people of India.

"Informatics-led-development" programme of the governmenthas been spearheaded by NIC to derive competitive advantageby implementing ICT applications in social & publicadministration which is discernable from the following majoractivities:

Setting up of ICT Infrastructure

Implementation of National and State Level e-GovernanceProjects

Products and Services

Consultancy to the government departments

Research and Development

Capacity Building

During the last three decades, NIC has implemented many"network centric" application software for Programmeimplementation in various ministries and departments, usingstate-of-the-technology software tools. During 1980s and earlypart of 1990s, the policy thrust was on creating "ManagementInformation System (MIS)" and "Decision Support System(DSS)" for development , planning and responsiveadministration in governments which led to the genesis of

present day "e-Governance" / "e-Government". "Bridging theDigital Divide", "Social and Financial Inclusion through ICT" and"Reaching- the-Unreached" concepts were tried and madeoperational in the late nineties. NIC has vast expertise andexperience in the design, development and operationalisation ofvarious e-Government projects in the areas of PublicAdministration and Governance like Agriculture & Food, AnimalHusbandry, Fisheries, Forestry & Environment, Industry, Health,Education, Budget and Treasury, Fiscal Resources, Transport,Water Resources, Court Management, Rural Development,Land Records and Property registration, Culture & Tourism,Import & Exports facilitation, Social Welfare Services, Micro-level Planning, etc. With increasing awareness leading todemand and availability of ICT infrastructure with bettercapacities and programme framework, the governance space inthe country witnessed a new round of projects and products,covering the entire spectrum of e-Governance including G2C,G2B, G2G, with emphasis on service delivery.

This document presents the details of Nationwide Common ICTInfrastructure to support e-Governance services to the citizen,Products and Solutions designed to address e-GovernanceInitiatives, Major e-Governance Projects, State/UT InformaticsSupport and district level services rendered.

NIC has set up state-of-the-art ICT infrastructure consisting ofNational and state Data Centres to manage the informationsystems and websites of Central Ministries/Departments,Disaster Recovery Centres, Network Operations facility tomanage heterogeneous networks spread across Bhawans,States and Districts, Certifying Authority, Video-Conferencingand capacity building across the country. National KnowledgeNetwork (NKN) has been set up to connectinstitutions/organizations carrying out research anddevelopment, Higher Education and Governance with speed ofthe order of multi Gigabits per second. Further, StateGovernment secretariats are connected to the CentralGovernment by very high speed links on Optical Fibre Cable(OFC). Districts are connected to respective State capitalsthrough leased lines.

The chapter on Products and Solutions describes variousinitiatives like Government eProcurement System(GePNIC),

1 I INTRODUCTION

INTRODUCTIONINTRODUCTION

Office Management Software (eOffice), Hospital ManagementSystem (eHospital), Government Financial AccountingInformation System (eLekha), etc. which are replicable invarious Government organizations.

As NIC is supporting a majority of the mission mode e-Governance projects, the chapter on National e-GovernanceProjects lists the of details of these projects namely NationalLand Records Modernization Programme (NLRMP), Transportand National Registry, Treasury Computerisation, VAT, MG-NREGA, India-Portal, e-Courts, Postal Life Insurance, etc. NICalso lays framework and designs systems for online monitoringof almost all central government schemes like IntegratedWatershed Management (IWMP), IAY, SGSY, NSAP, BRGF,Schedule Tribes and other Traditional Forest Dwellers Act etc.

The chapter on e-Governance in States enumerates thedetails of ICT support being provided in the States / UTsby NIC. Separate chapter on District Level Services hasbeen included to enumerate the citizen centric serviceswhich are rendered electronically at the district level.The list includes different types of certificates such asIncome Certificate, Caste Certificate, and ResidenceCertificate etc. along with other services likeScholarship portals, permits, passes, licenses to namea few.

In executing all these activities, NIC has been givenrecognition in terms of awards and accolades inInternational as well as National levels, which are listed inthe last chapter.

3

ICT INFRASTRUCTUREANDSERVICES

C H A P T E R

02


2.1 National Level

2.1.1 NIC Network (NICNET)

NICNET is a Nationwide computer and communication networkof NIC, utilizes state-of-the art network technologies to provideconnectivity to Central Government Ministries/Departments andall 35 States/UTs and 616 Districts of India. This high bandwidthnetwork forms the backbone in the country to support e-governance initiatives in various sectors and plays a pivotal rolein decentralized planning, improvement in Governmentservices, wider transparency of national and local Governmentsand improving their accountability to the citizens.

NICNET utilizes variety of technologies including terrestrial,wireless and VSAT networking to provide connectivity acrossthe country and is now extending to the grassroots level. Modeof connectivity is decided based on suitability depending onfactors such as user requirement and terrain. State Wide AreaNetworks (SWAN) in a number of states is also being integratedwith NICNET. Wireless Metropolitan Area Network (MANs) andLocal Area Networks (LAN) have also been established invarious government organizations to access NICNET services.

State government secretariats are connected to the Centralgovernment by very high speed links on Optical Fibre Cable (OFC).All Districts are connected to respective state capitals throughleased lines. 550 Districts have 34 mbps WAN connectivity fromtheir respective state capitals. These are also equipped withChannelised STM-1 for aggregating various other departments/organizations at district level. Leased circuit connectivity has beenprovided to 1318 Post Office across the country. Over 50,000nodes of Local Area Networks in Central Government offices andState Government Secretariats are operational including 6500nodes in NE States. The Integrated Network Operations Centre(INOC) at Delhi manages and monitors all NIC Centres in States,Districts & Bhawans. INOC has been equipped with a Video Wallfor effective monitoring of the network services. FacilityManagement Services are provided at NIC HQ, States, Districtsand Bhawans to extend effective NICNET services.

2.1.2 National Data Centres (NDCs)

NIC has setup National Data Centres at Delhi, Hyderabadand Pune which provide shared hosting and co-locationfacilities to the Government all over India. Besides this, miniData Centres are also operational in all NIC State Centres tocater to the e-governance requirements at the state level. TheInternet Data Centre (IDC) located in the NIC office at Delhi isequipped with more than 450 servers, 500 TB storageinfrastructure and high speed network connectivity. The DataCentre has got ISO/ IEC 27001:2005 ISMS (InformationSecurity Management System) certification. The StorageCapacity is regularly increased to meet the growing demandsand providing online backup for critical applications. TheNational Data Centre at Hyderabad has about 100 racks and800 TB of storage. The Disaster Recovery site at NICHyderabad is connected to IDC, Delhi and some of the StateData Centres for continuity of services in case of disaster.The National Data Centre at Pune is built over 10,000 squarefeet. This Centre was commissioned in March 2010 and has137 Server Racks and 400 TB of storage. This centre is alsoacting as Disaster recovery site for some of the State Centersand organizations. Server virtualization has been

implemented for some of the web applications.

NIC has recently setup a state-of-the-art Tier 3 Data Centreat Delhi to provide services to various e-Governanceinitiatives undertaken by Government of India. It will alsoprovide Disaster Recovery facilities for few State Data

2 I ICT INFRASTRUCTURE AND SERVICES

For further details, please contact:[email protected], [email protected]

Network Operations Centre, National Data Centre, Shastri Park, New Delhi

ICT INFRASTRUCTURE AND SERVICES

Centres and other NIC National Data Centres. The centre isbuilt over an area of 30,000 sq. ft. with over 400 racks.

2.1.3 National Knowledge Network (NKN)

The NKN (http://nkn.nic.in) is a state-of-the-art multi-gigabit pan-India network for providing a unified high speed networkbackbone for all knowledge related institutions in the country.The purpose of such a knowledge network goes to the very coreof the country's quest for building quality institutions withrequisite research facilities and creating a pool of highly trainedprofessionals. The NKN will enable scientists, researchers andstudents from different backgrounds and diverse geographies towork closely for advancing human development in criticalareas. In the initial phase of implementation, a core backbone

consisting of 18 Points of Presence has been established with2.5 Gbps capacity. 774 Institutes have been connected to NKNand 66 virtual classrooms have been setup at mentoring andmentored IITs and other institutes. MoU has been signed withservice providers i.e. BSNL, Railtel, PGCIL & MTNL to ensure

connectivity for the high speed backbone within the country.Trans Eurasia Information Network link (TEIN3) has beenintegrated with NKN for providing international connectivity forglobal collaborative research. MoU has been signed betweenGLORIAD (The Global ring network for advanced applicationsdevelopment), NKN and Tata Institute of FundamentalResearch (TIFR). A local ring connecting NIPGR, NIPFP,ICGEB, IUAC, NII, and IIMC with JNU has been established.Network Sanitation Lab is being setup at IIT Bombay, forsanitization of network equipment to be deployed in NKN.

NKN network is designed with the aim of providing highest levelof availability and scalability, robust & reliable connectivity andbest bandwidth capacity. For NKN, various National LongDistance Carriers (NLDs) have provided 1Gbps / 2.5Gbpscapacity links which can be self healed. Further, the NLDs are inprocess of upgrading (using DWDM) to 10Gbps or moreconnectivity. NKN is a platform for delivering effective distance

education where teachers and students can interact in real time.This is especially significant in India where access to educationis limited by factors such as geography, lack of infrastructurefacilities etc. The network enables co-sharing of information suchas classroom lectures, presentations and handouts among

7


http://nkn.in


different institutions. NKN enables collaboration amongresearchers from different educational networks like GLORIAD,TEIN3, GARUDA, CERN etc. It also enables sharing of scientificdatabases and remote access to advanced research facilities

NKN has the capability to handle high bandwidth with lowlatency with a provision overlay grid computing. Some of thegrid based applications are climate change/global warming,science projects like Large Hadron Collider (LHC) and ITER.The Garuda Grid has enhanced its power and stability bymigrating to NKN. The Virtual Library will enable sharing ofjournals, books and research papers across differentinstitutions. The network enables a large number of institutionsto access high-performance computing to conduct advancedresearch in areas such as weather monitoring, earthquakeengineering and other computationally intensive fields. NKNprovides a test-bed for testing and validation of services beforethey are made available to the production network. The networkwill provide high speed backbone connectivity for e-governanceinfrastructure such as data centres at the national and statelevels, and networks (SWANs).

2.1.4 Business Intellegence (BI) Services

NIC is providing services in the area of business intelligencesolution to users across the government. The ultimate goal ofBusiness Intelligence (BI) is to provide people with access to theinformation along with analytical facilities so as to extractknowledge from the vast information base. This enables them tomake better decisions, share insights with others, collaboratethroughout the organization, and, ultimately, improve its bottomline. The BI system can help to provide insight into the vastgovernment data through an integrated, centrally managed, andtrusted data source and BI provides with the reporting andanalysis tools and technologies to capture both structured andunstructured information. A BI System on Foreign TouristsArrival and Departure has been developed and implemented forthe benefit of Ministry of Tourism. A BI system on CentralGovernment Health Scheme is being extensively used by theCGHS wing of Health Ministry. A Proof of Concept was

developed and demonstrated to Planning Commission forBharat Nirman Projects catering to the Left Wing Extremistsaffected districts. Proof of Concept was also developed onMother and Child Tracking system for the Ministry of Health andFamily Welfare.

2.1.5 Cyber SecurityNIC provides necessary security for network, servers,applications and client systems by introducing securityappliances at the critical network segments of NICNET usingnetwork firewalls, Intrusion Detection Systems/IntrusionPrevention Systems, Application Firewalls etc. Additionally,work is being done in the areas of Formulation of NICNETSecurity Policies, Restructuring of the network, PatchManagement, Anti-virus Services, Secure CommunicationEstablishment using VPN/SSL, Scanning of servers forvulnerabilities and hardening, Security Auditing of networksand applications, Log analysis, Security Incident monitoring,Analysis and Response, Development of PKI enabledapplications, etc. NIC has formulated and circulated CyberSecurity Policies, guidelines and SOPs for Governmentoffices/ministries.

2.1.6 Satellite Communication ServicesNICNET VSAT Network is a satellite based network across thecountry. NIC is providing Data & Video Conferencing serviceson this network. This network is used widely for various G2G,G2C application delivery across the country. NICNET has thelargest Video Conferencing in India and is also providingVideoconferencing services to many Central and State GovernmentMinistries/Departments. NICNET DVB Broadband/DAMA VSATshave been deployed in all the districts of India. NIC has establishedDisaster Recovery Center at NIC Hyderabad to enable thecontinuity of VSAT operations at user's premises wheneverthere is a failure at Delhi.

For further details, please contact:[email protected]




NIC is in the process of providing broadband connectivity to2500 Common Service Centres using VSATs in the NorthEastern and inaccessible regions of the country. These Centresare to be used for delivering e-Gov services to the citizen. NICis also in the process of providing satellite based reliablecommunication to National Disaster Response Force (NDRF)Battalions using transportable/quick deployable VSATS whichcan be carried to the disaster sites to set up EmergencyOperation Centers.

The rapid growth and vast expansion of the Satellite network ledto a need to put in place tools to monitor and evaluate networkperformance. These tools allow users to check availability anddata usage of each VSAT on a daily basis, view the currentonline status of the VSAT at any moment in time as well asgraphically view the details of the throughput of a VSAT. Anumber of diagrams and graphs of the overview of the entirenetwork as well as summaries for important projects have beenprovided. The representations are constantly evolving based onfeedback from users and to meet new requirements. For an

efficient handling of complaint calls from remote VSAT users, aComplaint Management System has been developed. A remoteuser can lodge a complaint for his/her VSAT by mailing tohelpdesk ([email protected]) or by making a call to the toll freenumber 1800112489. A complaint ticket is then auto generatedwhich is then sent to the user's registered mail id and theregistered mobile number as an SMS.

2.1.7 Messaging ServicesA comprehensive web based Messaging Service(http://mail.nic.in and http://mail.gov.in) has been extended to allthe Ministries and Departments of Govt of India, including theoffices of the President , Prime Minister of India and criticaloffices like Ministry of External Affairs. During 2009-10, aDisaster Recovery site had been set up for this service atNational Data Centre, Hyderabad. Presently, the number ofaccounts is over 3.5 lakhs. NIC is currently in the process ofupgrading the messaging services by introducing advancedfeatures like OTP/Audio and Video and the new service isexpected to be launched by Sept 2012.

The Disaster recovery setup was made fully operational in2010-11. As part of ensuring business continuity 8 DR drillsare carried out each year. During the year 2010-11, NICconsolidated all its messaging domains across India into asingle domain i.e. [email protected]. At present, it givesmessaging cover to over 450 virtual domains. In addition tovirtual domains, NIC also offers userids with the [email protected] .

9

Data transferred by the site MGHS002 (Mawkynrew) of Meghalaya for May 2012

NICNET VSAT Architecture


Satellite Communication Services


In addition to core messaging, NIC also provides distribution list,SMTP gateway services and single source authentication aspart of its messaging framework. Over 500 applications areintegrated with the authentication server in NICNET. A verylarge number of these applications are part of the critical e-Governance framework of Govt of India.

2.1.8 SMS Gateway ServicesNIC has setup a SMS gateway with the objective to integrate thevarious applications hosted by NIC through the SMS gatewayfor alerts and updates. SMS gateway is being used heavily fora variety of applications and messaging services. In manyapplications it is being used to populate the database. Thesystem will soon become one of the key resources for variousapplications and a mode for data dissemination across Govt ofIndia.The roadmap of this service includes deploying a secure

SMS agent for secure transactions. In 2012-13, the servicewould be enhanced to provide voice SMS, international access,

missed call service etc. NIC has configured a replica of thesetup in Delhi at Hyderabad as part of its Business continuityplan and DR.

Since its launch in May 2010, over 400 applications areintegrated with this gateway and over 3 Cr SMS are being sentper month.

2.1.9 Certifying AuthorityA Certifying Authority (CA) is a trusted third party or an entitythat has been granted license by the Controller of CertifyingAuthorities (CCA), the Apex Regulatory body for CertifyingAuthorities in the country, to validate identities and issue DigitalSignature Certificates. NIC has established the CertifyingAuthority (NICCA) at NICHQ in May, 2003, which consists ofstate-of-the-art secure infrastructure, with biometric sensors andsurveillance system of international standards.

Establishment of NICCA has vital implication in promoting e-governance in the country, by building the 'trusted' digitalenvironment, in the usage of cyber space. E-mail services andother documents transmitted over Internet can be used as validlegal documents for its further processing, thus minimizing thedelays in transmission of documents among the decisionmakers in the government. NICCA (http://nicca.nic.in) functionsas a trusted authority mainly in the G2G domain, for issuance ofDigital Signature Certificates (DSC). NICCA caters to thefollowing functions:

Identification of persons applying for Digital SignatureCertificate (DSC) through Registration Authority (RA).

Issuance of DSC.

Publication of DSCs and Certificate Revocation Lists(CRL).

Maintenance of online Directory Services for DSCsand CRLs.

Messaging Services in NIC



Current Implementation of SMS service


A Digital Signature is analogous to the handwritten signaturesand provides the same level of Authenticity, Integrity and Non-repudiation. Digital Signatures are created and verified usingPublic Key Cryptography, which is based on the concept of aunique key pair - Private Key and Public Key, generated by arobust mathematical algorithm. The private key is used todigitally sign a document and is securely held by the owner,while the public key is made known to everyone for verifying thedigital signatures.

NICCA has been successful in proliferation of DSC usage inmany Central; State Government Departments and other PublicSector/Autonomous Bodies. NICCA issues both Signing andEncryption Certificates to various individuals and Organizations.Certificates, issued by NICCA may be used for signing, secure-email, encryption, SSL server, SSL Client, Time StampingCertificate, OCSP Signer Certificate, Smart Card Login, andIPSec Certificate. Some of prominent Organizations/Projects,which are using NICCA DSC and are serving the masses,include DGS&D, DRDO, Ministry of Company Affairs(MCA21project), Vehicle Registration/Licensing for transportdepartment, Bhoomi Project Karnataka, Department of Post,REIC, Delhi High Court, Supreme Court of India etc. NICCAissues all classes of certificates viz. Class I, Class -II and ClassIII and more than 18000 DSCs (individual & device) have beenissued till date. NICCA is expanding its reach further and hasopened four Registration Authorities (RA) at the followinglocations at NIC-RA, Bangalore, NIC-RA, Bhubneshwar, BARC-RA, Trombay, Mumbai, ECIL-RA Hyderabad

Depending upon the requirement, more RAs are being planned,for faster turnaround time in processing DSC requests. The

Disaster Recovery (DR) system is operational which enablesNICCA to recover and renew all critical business processesusing the Disaster Recovery site at Hyderabad. Three newRegistration Authorities have been established at NIC StateCentres in Assam, Andhra Pradesh and Chhattisgarh.

2.1.10 Web Services NIC is extending comprehensive World Wide Web services(http://webservices.nic.in) to Central and State GovernmentsMinistries & Departments in the areas of consultancy, web designand development, web hosting, value added web services forpromotion of websites, enhancement of web sites & training.Hosting infrastructure is being provided to a large number of e-governance projects like CGHS, Panchayat Portal, Governmentaccounting, Exam Results Portal, Online Counseling toAdmission to various professional courses across the country.

NIC's wide range of hosting services start right from SharedHosting and Dedicated Servers to Co-located Servers andManaged Hosting. Hosting solutions are available on a varietyof platforms such as Linux, Windows, and Solaris etc. NIC alsosupports state-of-the-art web technologies and a variety ofdatabases on the servers. The hosting infrastructure includes alarge number of powerful performance tuned and secureservers. Load balancing and clustering solutions are used toeffectively manage the heavy traffic on the websites duringpeak-hours and to ensure a high degree of availability. A sitebrought to NIC for hosting can be up on the server in less thanan hour's time. Developing a successful presence on the webtakes a combination of quality content, dynamic programming,powerful graphics and very importantly, a carefully plannedpromotion strategy. NIC helps in fine-tuning the site in such away that it gets a high ranking in various search engines. Sitesare also promoted through NIC's own portals such as 'IndiaImage' and "GOI- Directory " which attract a large number ofvisitors everyday from all across the globe.

11

How a NICCA Issues Certificates




2.1.11 Guidelines for Indian GovernmentWebsitesGuidelines for Indian Government Websites (GIGW)(http://web.guidelines.gov.in) were developed with an objectiveto make the Indian Government websites comply with theessential pre-requisites of UUU Trilogy i.e.; Usable, User-Centric and Universally Accessible. These guidelines are basedon International Standards as well as Information TechnologyAct of India. The objective was to provide guidelines formaintaining a consistent identity of the Indian Governmentwebsites, allowing proper policies and disclaimers in place toenhance the trust levels of the citizens, devising a structuredapproach towards maintaining the quality and scope of content,utilizing good design features to enhance the user experienceand above all confirming to effective management towardswebsite hosting and website promotion. The GIGW advocatespolicies and guidelines for Indian Government Websites andPortals, at any organizational level and belonging to bothCentral Government as well as State/UT Governments formaking Government websites citizen centric and visitor friendly.These Guidelines have received an overwhelming support fromall levels in the Government and have been included as inintegral part of the Central Secretariat Manual of OfficeProcedures (CSMOP) by the Department of AdministrativeReforms & Public Grievances (DAR&PG), Government of India.

2.1.12 GOV.IN Domain Registration As per the new Internet Domain Name Policy released by theDepartment of Information Technology, NIC is the exclusiveregistrar for GOV.IN country level Domain Registration. GOV.INhas been reserved for registering domain names for all theGovernment Departments/ Institutions/ Organizations at variouslevels right from Central Government, States & UTs, Districts,Blocks and Panchayats. NIC has also been providing DomainName Registration under NIC.IN as part of their Internetservices since 1995 and has around 8000 domain namesalready registered. A majority of government ministries anddepartments including State Governments and DistrictAdministrations have registered their domains under NIC.INdomain name. Now, these websites have to be hosted under

the 'GOV.IN' domain and NIC is providing this service free ofcost to its users. To facilitate the GOV.IN Domain Registration,NIC has set up an exclusive web site (http://registry.gov.in). Thedomain name registration polices, process and eligibilityrequirements have also been published on the site. The sitealso facilitates online registration of 'GOV.IN' Domain Names.

2.1.13 Webcast Services With the advent of high end streaming media technology, theconcept of doing live/on-demand Webcast has gainedpopularity like never before. Webcasting an event allows you toextend the reach of your events to all corners of the world. AtNIC, it is ensured that the events get an optimum webcast withflawless production quality. NIC's webcast service(http://webcast.gov.in/) offers a turnkey solution for an event,bringing onsite production, hosting, and streaming to millions ofonline viewers. Various features include a webcast room withstate of art infrastructure at NICHQ and 15 more at statecapitals, MPEG2/MPEG4 media encoding engines used totransmit live media from event venue to NIC webcast room atbroadband rate, latest Audio-Video capturing cards andbroadcast streaming servers, High speed OpticalFiber/RF/Leased line/Satellite connections to the distributionsserver, Archiving services for various events, User interactionservices, including Q & A session, customizing web interfaces,and support slide transmission, web pages announcing



http://registry.gov.in


upcoming events, Webcast Management Software to supportvarious stages of webcast.

In an attempt to ensure universality, both the popular andprevalent streaming media technologies viz. Real NetworkTechnology and Microsoft's Windows Media technology arebeing fully supported by the state-of-the art media servers setup by us. Live webcast services are being provided for variousprogrammes, events and conferences. Some of the eventswebcast include Annual Republic Day Speeches and paradefrom the Raj path, Independence Day Celebrations Electronicsand IT Exposition organized by the Department of InformationTechnology, union budget speech and presentation in theparliament.

2.1.14 e-Governance Standards

To ensure Interoperability among e-Governanceapplications, Government of India has setup an institutionalmechanism for formulation of Standards throughcollaborative efforts of stakeholders from DIT, NIC, STQC,other Government Departments, Industry, Academia andPublic. Various Working groups and Expert committees havebeen created for this purpose. NIC is playing a key role incoordination and steering the standards formulation processand also technical participation in preparation of Approachpapers, standards formulation, drafts review process andPOC.

Policy on Open Standards, Metadata and Data standard forPerson Identification & Land Region Codification, BiometricData Standards for Fingerprint and Face Images,Interoperability Guidelines for Digital Signature Certificates,Guidelines for usage of Digital Signature, Indian LanguagesEncoding and Font standards, Quality Assurance Framework,Conformity Assessment Requirements document, InformationSecurity Framework and Guidelines have been alreadypublished on the portal (http://egovstandards.gov.in). Standardsfor eForms design, Interoperability Framework for e-Governance in India, Technical standards in Interoperabilityareas are in the advanced stage of preparation.

2.1.15 Video Conferencing Services

Multipoint Video Conferencing (VC) services are provided overNICNET from 631 existing studios spread across India. NIC hasdeployed 41 Multipoint Control Units on NICNET andapproximately 8500 multisite conferences with total of morethan 1,80,000 site hours of VC Services were decentralized byproviding Multipoint Control Units to all states. Web based VCservices (http://vidcon.nic.in) were launched in Jan-2011. Anyuser connected over NICNET or Internet can conduct highdefinition quality VC in Point to point or multipoint conferenceusing their Laptop/PCs. Virtual Class Room was setup overNational Knowledge Network (NKN). Total 63 Virtual ClassRooms have been constructed with latest state of art technologyat 15 IITs and 5 NIC Centers. Similar facilities have been setupat 13 NITs, 5 IISERs, IISc, Chennai Mathematical Institute andTIFR. Executive VC Systems (EVCS) network has beenextended to the office of Director General of Police (DGP) of allstates.Executive VC Systems (EVCS) : Videoconferencingtechnology has now moved out of conference rooms withISDN/VSAT connectivity, to desktops due to drastic reduction inprice of equipments and improvement in network infrastructureand bandwidth capabilities. NIC has taken the step to shift fromgroup systems to desktop videoconferencing Systems byintroducing EVCSNET, i.e. EVCS on NICNET. EVCS is anintegrated system with 17" LCD display screen and a fixed

13


http://webcast.gov.in



camera with integrated microphone and speakers and issuitable for conducting small meetings. EVCS is capable ofconnecting VC sessions over IP up to 768 Kbps using H.264video codec. It is interoperable with Group VC systems usingH.323 protocols and it has the capability to send and receivecomputer presentations using H.239 standards. EVCS isequipped with Advanced Encryption Standards (AES) to ensurecommunications are confidential and secure. All the EVCSSystems have been registered with a centralized gatekeeperand their contact address book is being managed with GlobalDirectory Management service.

NIC officers in various Ministries, Departments, States, andUnion Territories have extended on-site training, documentationand demonstration to Secretaries and their staff. This is used forproviding videoconferencing for Secretaries of GOI, ChiefSecretaries of States and UT & Planning Commission.Department of Posts, Labour & Employment, Women & ChildDevelopment, Drinking Water Supply, Coal, BorderManagement and Home Affairs have also been connectedthrough EVCSNET from their respective offices.

2.1.16 Integrated Network Operations Integrated Network Operations Centre (iNOC)(http://inoc.nic.in/) is responsible for the constant monitoring &troubleshooting of network devices to ensure round the clock

management of NICNET. The iNOC team specializes intechnical issues relating to network and guarantees a fastresponse time to all critical issues. Contactable by phone, fax or

email 24 hours a day, all year round, for emergency cover andsupport, the team is geared up to significantly to enhanceNICNET services. Sophisticated alarm tools prioritize networkrelated issues to ensure quick repair times. Scheduling ofplanned intervention and management of planned outages ofthe system, tending to basic daily network operation, faulthandling and responding to customer queries are all taskscarried out by iNOC.

2.1.17 Open Technology Centre

Open Technology Centre (OTC) acts as a nodal agency forOpen Technology established to spearhead the adoption ofOpen Technology (which includes components like OpenSource Software, Standards, Open Hardware, Open Courseware and Open Product Design) in e-governance. OTC hasidentified set of Open Source Software (OSS) Stack fordevelopment and deployment in various e-governanceapplications. The stack details are available at the portal.

OTC has evolved a support model for provisioning necessarysupport for the identified Open Source stack, so that the e-governance applications based on stack implemented areguaranteed of hassle free implementation and also assured of


http://vidcon.nic.in

http://inoc.nic.in



technological support for sustained operations. OpenTechnology Centre sensitizes the adoption of Open Technologyand facilitates various knowledge-based Services & Productseffectively; it facilitates e-Governance Services to reach vastmajority of Citizens effectively, even if they live in remote ruralareas. It helps to create National Infra-Structure facilities andLocal Capacity Building with the available limited Govt.resources using Open Technologies.

OTC has set up infrastructure for supporting the Open Sourcesoftware, Open Standards and Open Hardware in the form ofCollaborative Portal, Issue Tracking System (ITS) by usingOpen Source tools. These collaborative mechanisms targettowards various users, developers, administrators involved inthe E-Governance projects of State governments and theCentral government. The OTC portal serves as a digitalrepository for all the knowledge generated with regards to OpenTechnology used in e-governance applications. The portal isavailable at https://portal.otc.nic.in

OTC has set up five technology committees for standardisationin e-governance applications. The committee's are (a)Standards for Digital Signature (b) Standards for Finger Print &Bio metrics (c) Metadata and Data Standards (MDDS) onPerson and Identification and Codification of Land Regions, (d)Mapping Open standards Principles to Technology Standardsof Interoperability (e) Framework for E-Governance (IFEG),Standards for Indian Languages OTC aims at providing aformal-structure to address issues related to Open TechnologySolutions such as Long-term Management Capability,Manpower availability & Internal Capacity Building, selection ofappropriate solutions, gap filling in tools/platforms and reducingthe risk of Security Vulnerabilities.

2.1.18 Capacity BuildingTraining Division at NIC Headquarters (http://training.nic.in)conducted update training programmes in PostgresSQLclustering & Replication, Ms Visual Studio 2010, SQL Server2008, Windows Azure, SQL Azure, Version Control

(Subversion), Change Management (Mantis) Web HostingServices using Virtual Classroom technology, in which over 225NIC officers from all over India participated. A series of TrainingProgrammes on Software Engineering with emphasis onRequirements and Design were conducted which wereattended by over 240 NIC Officers. The programme focused onskill building in creating good quality Requirement and DesignDocuments using IEEE Standards. Management DevelopmentProgrammes on Leadership development, OrganisationalBehavior Project management were conducted at IIM Indore,IIM Lucknow and LBSNNA Mussoorie which were attended by90 NIC Middle and Senior level officers. Sponsoredprogrammes included workshops on e-Governance andTrainers Training programme in Hindi. Various components foreForm technology like Code Generator, digital signature andapplication with workflow have also been developed.

NIC Training Unit (NICTU), Lal Bahadur Shastri NationalAcademy of Administration, Mussoorie provides ICT relatedtraining to the officers of All India Services during all the trainingprogrammes conducted at the Academy. 7 courses wereconducted for officers of IAS and other services in which morethan 300 sessions of training were conducted and trainingimparted to about 900 officials.

The NIC eLearning services over NICNET has been upgradedto higher version with better video quality with bigger size andstabilized across NIC. Over 1500 Live Sessions have beenconducted over the NIC Web Connect E-learning Servicesincluding tele-education project in North East where onlinePET/PMT coaching was given to students online.

2.1.19 National GIS Services

"Geographical Information System (GIS)" has emerged aspowerful tool which has the potential to organize complexspatial environment with tabular relationships. National GISWeb Portal (https://gis.nic.in) has emerged as single windowsystem for delivering of Spatial Data Infrastructure andServices. "Spatial Data Infrastructure for Multi-Layer

15




Geographical Information System for Planning" Project hasbeen implemented with the support of Planning Commission.This has led to establishment of "National GeographicalInformation System (GIS) Framework" as "Service OrientedArchitecture" around at 1,50,000 scale SOI referenceframework.

GIS Services Roll-out in States include Transformation ofSpatial Data from Everest Datum to WGS 84 Datum for bringingdata in Open Series Map format for citizen/public services,Enhancement of Ground Verified Village Boundaries andvillage/habitation location, Spatial Data procurement,

enhancement, updates, development and building re-usableGIS products for deployment in application services. StateSpatial Data Infrastructure Initiatives have been undertaken inBihar, U.P., M.P., Tamil Nadu and Rajasthan. GIS serviceshave been deployed for critical sectors such as Telecom (OFCMapping), GIS mapping of Rural Post Offices and Pin Code

Area Mapping, education, Election, water, soil, agriculture andenvironment. Ground Water Information System from CGWB andSports Infrastructure Mapping for Common WealthGames.Telecom Infrastructure has been mapped to facilitate highspeed broadband connectivity to Panchayats in Rural Areas.

http://gis.nic.in


The National GIS Asset as Largest spatial data base, known as"National Spatial Database (NSDB)" with integration of raster,vector and MIS data has further been enhanced around whichEnterprise Architecture enabling customization of web-GISapplications and services. Satellite Images are extensivelyprocessed to synchronize with the base map from SOI andsuitable seamless mosaic prepared.

The versatile Enterprise Architecture has capability not onlyto store and retrieve the data but also provides anenvironment to share data in service mode. "Value-AddedNICMAPS Services" at top of this National GIS enterprisearchitecture has been evolved as "Common ServiceDelivery Platform" for E-governance & Planning. Therefore,in order to further scale up the services, the requirement interms of high scale data organization, particularly city andcadastral level and attribute data management needs to beaccessed along with ICT Infrastructure capacity forsustained services.

2.1.20 Utility Mapping The problems of urban migration, congestion and overloading ofutilities in Delhi run parallel to those of any other large city in the

world. In Delhi these problems are compounded due to the factthat the city infrastructure has evolved over several hundredyears. The network records have not been maintained properly.

The city administrators realized that conventional methods werenot good enough for the management of the utility networks. The"Computer Aided Utility Mapping Project (Delhi)" was initiatedduring 1998-1999 in the 9th five Year Plan. The objective was tocreate the large-scale digital maps on scale 1:1250 of Delhi Citywith utility network and related data about water, sewage,electricity, gas etc. superimposed on them with the help of theutility agencies.

NIC through the project shall support software and hardware forutility mapping. The utility agencies are to create a district wisecell within the organization for using this facility. The projectprovides excellent planning tools for various local bodies. Inaddition, many benefits are foreseen such as availability ofintegrated information of all the underground utilities; Co-ordination of digging procedures; Detection of potential areas ofwater contamination i.e. proximity of the sewerage line to aleaking water network could cause water contamination;Protection of records from damage; Proper analysis andreanalysis of the water requirement and sewage load of thecolonies of the city; Better tool for evaluation of alternatives;Better planning and traffic load analysis.; Easier leak detectionand fault detection by preparing history; Reduction inmaintenance time

Under the Computer Aided Digital Mapping Project for Six Cities,the map compilation and attribute data collection in the field andits linkage to the corresponding base map features for Bengaluruand Kolkata has been completed. The utility agencies ofAhmedabad, Chennai, Hyderabad and Mumbai city are able toaccess the base map data, compiled earlier and located at thecentral map server, to overlay their utility network such as water,sewage, electricity, telephone on the digital base map usinglocation identification. Linking of assets data of ChennaiCorporation is completed.

Under the Computer Aided Digital Mapping Project (Delhi), basemap updating for south-west Delhi and 30% of central Delhi hasbeen completed from aerial photography of the year 2002. The

17


National GIS- An Indian Perspective


digital base map is being accessed by Delhi Jal Board, DelhiPolice, Delhi Traffic Police on 24 X 7 basis.

2.2 State Level

In addition to the core infrastructure at the national level, NICcenters at States/UTs are also equipped to provide WebHosting, Internet connectivity, E-mail facility, LAN / WANconnectivity (leased line), Dial Up services, Technical supportand consultancy to the state governments and districtadministration.

2.2.1 Internet Data CentreHosting infrastructure of NIC includes strategic storage, knownas Storage Area Network (SAN), facilitating high availability(24x7), quick scalability, efficient management & optimizedutilization of resources, with connection to Internet on very highbandwidth. Most of the State level IDCs consist of SAN storagealong with State-of-the-art Servers, Windows & Linux basedhosting environment.

2.2.2 Network InfrastructureNetwork Infrastructure in States/UTs supports Video Conferencing,Anti Virus Support and Security services at State/District levels on24x7 basis. States/ UTs are equipped with high end technologyproducts & solutions to provide seamless services to their users asbelow:

State Portal (Government) hosting State websites.

Intranet applications at State Secretariat

Web-enabled applications pertaining to CommissionerLand Records, Food Department, School Education,Forest Department, Health, etc.

FTP Server for transmission of utility/applicationssoftware to District Centres.

2.2.3 Local Area Network(LAN) / Wide AreaNetwork(WAN)

Gigabit Backbone (Upgradeable to 10 G) basedStructured & Managed Local Area Network at StateSecretariat, to support various upcoming National &State level e-Governance Applications, MediaStreaming, High Speed Data Transfer, VariousIntranet/Internet Applications, IP Telephone, DesktopVideo Conferencing etc are also available.

(Gigabit Multi Link Core & Distribution Network)

NICNET Setup at State Centres

Floor Network Design- VLANs have been created at Department Level



2.2.4 Video Conferencing (VC) Services

Video Conferencing Services have been provided to theCM Office, Governor Office and Districts in all thestates. The VC facilities are extensively used in thestates.

2.3 District LevelEach NIC District Center has been provided with state-of-the-art ICT infrastructure including Rack Server, Clients,Printers, 2 Mbps or more Leased Line connectivity to NIC

State Centres with SCPC DAMA backup Link as well as aVideo Conferencing System.

19

NICNET Setup at NIC District Centre

03


C H A P T E R

03 PRODUCTSAND SOLUTIONS


NIC is providing a range of products and services for variousgovernment organizations in areas of Business Intelligence,Archiving and management of large government repositories,office management (e-Office), e- procurement, etc.

3.1 Agricultural Marketing InformationSystems Network (AGMARKNET)

NICNET based Agricultural Marketing Information SystemNetwork (AGMARKNET) (http://agmarknet.nic.in) has beenimplemented for linking all important Agricultural ProduceWholesale Markets, State Agricultural MarketingBoards/Directorates and Directorate of Marketing andInspection (DMI) regional offices located throughout the countryfor effective information exchange on market prices.AGMARKNET has expanded to 3360 nodes. This systemfacilitates collection of daily market information from thesemarkets which is being disseminated through the portal for theuse of various stakeholders. Apart from English, the dailymarket information is being disseminated in 11 Indianlanguages (Hindi Gujarati, Gurumukhi, Marathi, Bengali, Oriya,Assamese, Tamil, Kannada, Telugu and Malayalam). Interfaceshave been provided to facilitate monitoring of transactionsbelow the minimum support prices (MSPs). The portal contentsinclude weekly/monthly price and arrivals trends, marketprofiles, commodity profiles, commodity grades and standards,market research studies, market atlas, application status ofAGMARK certification, etc. An e-Alert system, developed withthe support of NIC Kerala state unit, is under implementation tofacilitate posting of information to the registered users throughe-mail and SMS. Reporting status and likely anomalous pricesreported by markets is informed to NIC and DMI StateCoordinators through automatically generated e-mails everymonth for their monitoring use and improving the performanceof markets in terms of data reporting.

To expand the reach of AGMARKNET for wider dissemination,measures are being taken to deliver the market informationthrough Regional TV Channels of Doordarshan and Cable TVNetwork; SMS (a mobile based interface developed incollaborative mode by IIT Kanpur, BSNL, DMI and NIC) andEmail; Digital Display Boards being installed in agriculturalproduce wholesale markets by the Forward Market Commission

(FMC); Farmers' Training Centers (FTCs); Various deliverychannels such as Common Service Centres (CSCs), InteractiveVoice Response System (IVRS), Mass Media, etc. have beenidentified.

3.2 Bhu-nakshaComputerization of Land Records has been in practice for quitesome time now and various States/UTs have already madesignificant headway in this regard. While Record ofRights(ROR) data has been converted to the digital form bymany States/UTs long back, the preservation and manipulationof cadastral or parcel maps on the digital media had beenelusive owing to cost and technology constraints till recently.

Though some States/UTs have taken initiative in this matter thesolution provided by them was limited to scanning and printingthe maps or generating the MIS reports based on the digitizedmaps. The real need was to have a mechanism not only to storeand secure the digitized maps but to integrate with RoR as wellas to edit them to reflect the actual changes arising out ofmutations. Accordingly, NIC developed a tool 'Bhu-naksha' tocater to all basic necessities of the tehsil level revenuefunctionary with regard to land parcel management. Bhu-naksha is suitable for the States/UTs where village cadastralmaps are in practice. Bhu-naksha is a tool developed usingopen source technologies to facilitate management of digitized

3 I PRODUCTS AND SOLUTIONS

http://agmarknet.nic.in


PRODUCTS AND SOLUTIONS

cadastral maps. It integrates with the existing land recordsapplication of the States/UTs and enables printing and mutationof map with RoR. The system is Unicode compliant and has allfeatures of LIS system to handle land records data. It allowsquery on various features available on the map such as allparcels owned by particular land owner, crop wise query, landholding wise queries etc. The system has been designed afterstudying the requirements of all the states and is easilyconfigurable as per state requirements. The system has beenimplemented in the states of Chhattisgarh, Madhya Pradesh,Haryana, Odisha, Tripura and Rajasthan. Customization to suitethe requirements of data and formats for the States of HimachalPradesh and Uttar Pradesh are being done. The package hasbeen demonstrated to the States of Jammu & Kashmir,Maharashtra, Meghalaya, Assam, Bihar, Sikkim and Daman &Diu to gather state specific requirements from these States/UTs.Web based Bhu-naksha is also under development.

3.3 Cooperative Core Banking Solution(CCBS)CCBS (https://ccbs.nic.in) an Integrated Core Banking Applicationis specially designed to meet all the banking related requirements

of State Co-operative Banks (SCBs), District Central Co-operative Banks (DCCBs), and Primary Agricultural CreditSocieties (PACSs). Common interface for all the category ofbanks provides integration of information flow within the banks.This will help in financial inclusion and better monitoring of banks.Reports compilation and MIS analysis will be at single buttonpress. CCBS for PACS is fully compliant with CommonAccounting System (CAS) recommended by NABARD.CCBS isdesigned in such a way that all the social sector relatedGovernment fund distribution (MGNREGA, Mid Day Meals, OldAge Pension etc) to the targeted beneficiary could be channelizedand disbursed at the door step through PACS. The funddisbursement could be easily monitored and day to day positionof fund distribution under these heads known at the apex level.The CCBS application has highly parameterized role basedsecurity levels. The biometrics based authentication could beenabled for right distribution of funds to right people on variousschemes.

CCBS is developed with the great care to minimize the cost ofapplication and better return of Investment (ROI). Banks do nothave to invest a large amount of money for creation of DataCentre, Disaster Recovery Centre, purchase of high end serverand its maintenance. The main objective is to serve the poorestof the poor in our country by furthering banking in the rural areasof the country.

23


Bhu-naksha

Bhu-naksha print-out

https://ccbs.nic.in


Some of the features of CCBS are SOA architecture,Multilingual support,. KYC Norms compliant, Grouping ofaccount, Mobile banking and SMS alert on withdrawal oftransaction.

CCBS will help the SCBs, DCCBs and PACS to provide state ofthe art technology to fully support current and future businessneeds; fast & error free disposal of transactions; timely &accurate preparation of cash book, trial balance and profit & lossaccount; Centralized control; MIS and Audit Trail Reports fordecision support; effective security management and disasterrecovery plans complying with the industry standards and RBInorms; faster response to queries of account holders & branch

manager; better monitoring of agricultural and non-agriculturalloans and advances; to compete with other commercial banks.

Many SCBs, DCCBs and PACS have shown interest in CCBSimplementation. The application has been successfullyimplemented at 6 branches of Meghalaya State CooperativeBank, Shillong, 2 branches each of Nainital, Dehradun andTehri Garhwal DCCB in Uttarakhand and Hathoj PACS of Jaipurdistrict. It is under implementation at Sikkim State CooperativeBank and its branches, Raipur DCCB in Chattisgarh and PACSin Odisha etc. The Rajasthan Government has decided toimplement the application in all the 6000 PACS in the states.

CCBS may thus be offered as a centrally managed hostedservice which could be used by any of the institutions at rurallevel who may be engaged in making payment to people in ruralareas availing benefits from social sector programs of thegovernment. NIC/ NICSI proposes to offer such a technologysolution to rural banks and institutions without requiring them toestablish infrastructure for deploying such a solution.Recognizing that payments are a Meta requirement and formthe core to most transactional services, the CCBS solution willhave the capability to become an integral part to a wide rangeof financial services offered across rural population of India.

3.4 CollabCAD

CollabCAD (http://www.collabcad.gov.in/) is a 3D CAD/CAMSoftware system for collaborative design & development ofIndustrial Products. It provides a collaborative framework forComputer Aided Design (CAD), Computer Aided Manufacture(CAM), Computer Aided Engineering (CAE) & Product LifecycleManagement (PLM). It is a total solution from product design,visualization, and analysis to content management, workflowand office automation. CollabCAD is an initiative of NationalInformatics Centre (NIC, Department of InformationTechnology), Bhabha Atomic Research Center (BARC,Department of Atomic Energy) and Vikram Sarabhai SpaceCenter (Department of Space, VSSC). CollabCAD is developedon the Linux platform and is available on Windows and Linux


Inauguration of CCBS for Meghalaya Co-operative Apex Bank on 20thOctober 2011 by Honble Chief Minister of Meghalaya, Dr. Mukul Sangma

Inauguration of CCBS implementation at Hathoj


(Red Hat, Ubuntu, Mandriva and Mandrake). It is developedusing open source software tools such as Java/Java 3D, OpenCascade geometry kernel and supports open standards of dataexchange such as XML, STEP, IGES, and VRML to ensureinteroperability.

The main objective of the CollabCAD Software is to provide acost effective, indigenous CAD/CAM Solution to the StrategicSector, Small and Medium Enterprises and EducationalInstitutions. It is being used by BARC, VSSC and othergovernment organizations for creating an archival of designs.Further, CollabCAD is an ideal tool for SMEs considering theversatility of the software. CBSE has introduced CollabCAD inthe course curriculum of the Engineering Graphics (formerlyEngineering Drawing) course for Class XII. CollabCADMarketing, Support and Training Centres have been establishedin various educational institutions. An important use of thissoftware has been in the area of computerization of land recordsfor which a product named CollabLand has been developed formapping of land records. The extension of CollabCAD tobiomedical applications has been accepted as a model projectfor demonstrating the capability of the NKN.

CollabCAD is available in 2 modes: (a) Standalone - to workon standalone systems (b) Client-Server mode forcollaborative designing and multiple users. The main featuresare Design & Drafting, Surface & Solid Modeling (Parametric& Feature Based), Re-Engineering - Surface re-construction,Styling, Constraint Manager - Sketcher, Assembly - IntegratedAssembly Manager, Basic NC, Tool palette Customization,Collaborative Design, Database Connectivity, Scripting(Jython) Data Exchange - Supports Open Standards such asIGES, STEP, STL, VRML, Visualisation, Product LifecycleManagement (Content Management & Workflow), Interface toEnterprise Automation Application. CollabCAD also offersother niche features like Bar Code to link the designs to nonCAD utilities like MRP, Meshing, Creation and linking ofdatabases etc. It provides database connectivity and acomponent library framework and enables the user to createor use a Standard Parts/ Component library. CollabCAD hasalso been integrated with an Advanced multi-purpose CFDSoftware for Engineering Design and with a CastingSimulation Software.

CollabCAD facilitates the conventional CAD/CAM capabilitieslike design, drafting, surface and solid modeling, feature basedmodeling, basic NC features, data exchange, scripting etc.Surface models can be reverse engineered from point clouddigitized data, obtained from raw/scanned data. CollabCAD alsoprovides reflection line analysis for visual inspection using ZebraStripes mapping. The Zebra stripes mapping is a surfaceevaluation method for checking surface continuity. It supportsbasic NC operations like lathe roughing, lathe contouring, lathecenter drilling, lathe thread cutting, point-to-point operations,surface milling, tools and animation.

CollabCAD provides a collaborative framework for CAD/CAMprofessionals to work across a network and concurrently accessthe same design for viewing and modification. It also offers aninteractive design environment through audio and videoconferencing, for on-line communication between participatingdesigners. CollabCAD provides a Finite Element AnalysisModule (currently only for Linux based distributions). It providespre and post processor for Meshing, Modifying and AnalyzingGeometrical Structures. The Finite Element Solver offers a fullrange of multiphysics analysis and the modeling methods gowell beyond thermo-mechanical calculations, applicable forlinear as well as non-linear structures Integrating CAD withPLM, CollabCAD provides an interface to a content repositoryand incorporates security, locking and versioning of theengineering drawings and documents. It further provides aninterface to a workflow system and enables the user to specify,execute, monitor and coordinate the organizations flow of work.It also provides an interface to an open source enterpriseautomation software, comprising of ERP, MRP, SCM, CRM andEcommerce modules.

3.5 CollabLand

CollabLand (collabland.gov.in), developed using Open SourceTechnologies, is a software for digitization and mosaicing ofsurvey maps for computerization of Land Records. It can handlea variety of survey systems, extending from the conventionalChain / Theodolite method to the modern Electronic Total

25



Station (ETS) system. CollabLand can generate maps ofindividual Land Parcels to Traverse and Mosaic maps, surveyedin a host of units of measurement. Besides, it can import mapsexisting in Shape files, and few other proprietary formats.

CollabLand follows a database based approach, there byensuring access to maps from anywhere at anytime. This furtherfacilitates integration of the cadastral maps with legacyapplications for ownership (non-spatial) information. Being thesoftware cost would be negligible, especially in the scenario ofa large scale roll-out requiring lots of installations. CollabLand iscurrently being used by states like Tamilnadu, Kerala andPuducherry.

3.6 Digital Archiving and Management

The rapid surge in the generation and dissemination of digitalinformation, in various formats, is a unique phenomenon of ourtimes. Digital objects are being created by governments, privatecorporations, authors, publishers, librarians, museum curatorsetc. in the form of text documents, photographs, images, audioand video footage. Therefore, the science of Digital Archivingand Management has evolved rapidly over the last decade or soand currently, cutting edge tools are available, for building digitalrepositories. Based on careful evaluation of the differenttechnology options, NIC, has identified Open Sourcetechnology, to provide solutions to other government

organizations/agencies. DSpace is being used currently, whichis a groundbreaking Open Source digital repository softwaretool which captures, stores, indexes, preserves andredistributes content in digital formats. Some major projectsundertaken, by the group, are Digitization of Rajya SabhaDebates, Digital Herbaria and Judis. Under the projectDigitization of Rajya Sabha Official Debates, The Upper Houseof the Parliament of India (Rajya Sabha) is developing an onlinerepository of Questions-Answers and Debates held during theRajya Sabha sessions and the first phase of the application waslaunched in Jan, 2010. The proceedings of the Rajya Sabha areconducted in English, Hindi and Urdu and are presentlyavailable in print format in the form of books from 1952 to thepresent. NIC has undertaken the task of archiving thesedebates using DSpace.

India's Virtual Herbarium (IVH) & Digital Herbaria (DH):TheBotanical Survey of India (BSI) under the Ministry ofEnvironment and Forests (MoEF), Government of India acts asthe custodian of the country's floral wealth comprising about45,000 plants spread over the entire country. It is proposed todigitize the photographs of these specimens for the purpose ofpreservation and provide access over the Internet. NIC is settingup a Digital Herbarium (DH) comprising an Imaging Studio aswell as complete repository of high resolution images withsearch facility, at each of BSI's 14 Herbaria, to cater to an in-house need for preservation of their collections, in digital form.Also, an Indian Virtual Herbarium (IVH) is being developed at acentral location with high speed Internet connectivity. DSpace isbeing used for capturing, storing and indexing of these


Digital Archiving and Management

CollabLand (collabland.gov.in)


specimens. Users can browse the specimen repository bybotanical name, family name, date of collection, etc. A Zoomfeature has been added to clearly view the image of thespecimen.

Judis is a digital repository application for the Supreme Court ofIndia with judgments of the apex court, High Courts and DistrictCourts readily available for search and reference. Therepository is currently being populated with data from the year2000 to present.

3.7 e-Granthalaya - Digital Agenda forAutomation and Networking of Libraries

NIC has a low cost solution e-Granthalaya Library ManagementSoftware (http://egranthalaya.nic.in) for automation andnetworking of libraries. The software installation base has goneup to more than two thousand libraries till date. Types ofLibraries covered under the project are Police and Prisonorganizations, Schools, Universities and Colleges Libraries,Public Libraries and Government Libraries. Jammu andKashmir and Tripura Government have adopted eGranthalayaand NIC technologies to automate and network all PublicLibraries in their states. To strengthen the libraries towardsmaking India a knowledge based society, eGranthalaya digitalagenda of NIC has been considered to be rolled out on a PPPmodel. NICSI has been assigned the role of empanellingagencies for rolling out of eGranthalaya.

3.8 Election Automation System (ELECON)

ELECON was implemented during 1989 General Election inBihar. Subsequently it was released during 1991 GeneralElections across the country. Over a period of two decades,ithas been established as a product to automate some of themajor activities during elections. The latest version, ELECON

9.0 has been designed to support all the requirements andguidelines of the Commission for polling party formation & itsdeployment with zero bias, in addition to the randomizedallotments of EVMs to the booths that confirms to the canons oftransparency regarding fairness of poll practices.

3.9 e-Lekha

e-Lekha is a prudent financial management application whichprovides an electronic payment and accounting informationsystem for the Civil Accounts Organization of the Governmentof India with the objective of improving efficiency and accuracyof the accounting process. Built in and around the COMPACTapplication running at Pay and Accounts Offices and otheroffline interfaces it provides a system of core accounting withintegration of daily, monthly and annual accounting processesfor near real time value added reporting and financial monitoring

27



Data Analysis for Successive Elections

Comparative Satisfaction Index



and control. e-Lekha is being used by all Civil Ministries of theGovernment of India covering 324 Pay and Accounts Officesand 47 Ministries / Departments.

e-Lekha is developed by the Accounts Informatics Division forthe Controller General of Accounts (CGA) to update andmonitor daily reporting of expenditure in sync with the budgetallotted to a ministry and its sub units and schemes. Thissoftware is positioned at the lowest level of accounting andhelps in optimum utilization of financial resources as well asfor monitoring social plan projects initiated by variousministries / departments of the central government. At thelowest level of this system, runs an application calledCOMPACT. This is a client-server application, which runs onservers in each Pay and Accounts Office and in the offices ofall the ministries across the country. Accounting personnel aregiven access to the COMPACT server, where they can recordthe expenditure of that particular office for that day. At the endof the day, a single tamper-proof file is generated from theCOMPACT system, which is then uploaded to the e-Lekhaserver using its Web based interface. In this way, e-Lekha getsall the daily fiscal data from each office across the country.Ministries can use this system to monitor their fiscal health forthe year, month or on a daily basis. They can even keep trackof which PAOs have submitted their daily reports to e-Lekhaand which are pending. They can also monitor how theirallocated budget is being used in various projects andschemes. Each ministry then submits the monthly accountthrough e-Lekha, which is then accessed and compiled byCGA at the Government of India level.

e-Lekha also facilitates an electronic payment gateway andItemized tracking for all Government payments through coreaccounting services on e-Lekha. It provides an interface for e-payments (NEFT/RTGS) digitally signed for process by agencybanks and electronic reconciliation through digitally signedelectronic scrolls. Necessary audit trails for all electronicpayments and reconciliation scrolls are built into the system.With the help of this project, monitoring the country's financialhealth has become very easy and a great degree oftransparency has been incorporated into the system.

e-Lekha has facilitated full integration of payment andaccounting functions. Monthly, Finance and Appropriationaccounts are prepared from a central database. The impact isfelt tremendously. There is timeliness in accounts preparationand submission - adhered to SDDS and annual accountsprepared within same calendar year; Accuracy of Accounts -online validation, no audit qualifications; Transparency ofPayment Process - bill pendency, tracking of bills, cheques;Management and online availability of Chart of Accounts of GOI(over 1 Lakh heads of accounts and their interrelationships, over70 Controller Codes, Over 500 PAO codes and over 6000 DDOcodes ) ;Transparency in Accounts - expenditures and revenues(27 Lakh Vouchers, 8 Lakh Valuables excluding Tax Revenue); Automation of Provident Fund Accounts - 5.16 Lakh GPFsubscribers; Computerisation of Pension Cases - 72000 casesin 2007-08; Single database for all Detailed Demand for Grantsof GOI - at all tiers, against over 100 Demand for Grants andassociated DDO wise allocations; Scheme monitoring - 1250Plan Schemes of GOI; Effective shared grants management -pension, public works etc.; Efficient Bank reconciliation - agencybanks and RBI - suspense balances reduction from Rs. 972.34Crores in 2000-01. to Rs. 338 Cr. in 2006-07.

3.10 e-Hospital

Hospital Management System called e-Hospital@NIC is aworkflow based ICT solution specifically meant for the hospitalsin Government Sector. An HL7 Development Framework (HDF)compliant and ISO/IEC 9126 certified end-to-end solution for


e-Lekha


managing processes and services in hospitals includingproviding tele-medicine services. It helps small to large sizehospitals to streamline patient care, hospital administration,ancillary services and clinical support activities.It is a patient-centric system rather than a series of add-ons to a financialsystem which is more prevalent in the private sector.

e-Hospital@NIC - consists of more than 14 core modules thatcovers major functional areas of the Hospital viz. Out PatientDepartment, In Patient Department, Casualty, Ward

Management, Operation Theatre Management, Birth & DeathCertification, Path Laboratory, Radiology, Blood Bank, Storesand Inventory, Accounts and related MIS Reports etc.

Each module could be implemented individually or be combinedto form an integrated system to suit any of the hospital's needs.NIC is providing expertise to implement this system in designingsystems for patient care delivery in fail-safe and 24x7 availabilityof services.

e-Hospital@NIC provides the benefits of streamlined

operations, enhanced administration control, improvedresponse to patient care, cost control and improved productivity.It reduces patient's waiting time by smooth flow of information

and provides housekeeping of medical records such as patient'shistory, diagnostic details and prescriptions by doctors. Itgenerates various MIS and statistical reports which giveinformation on common diseases prevalent in certain areas, thecatchments areas of the hospital, Hospital statistics in terms ofInpatients, outpatients, Diagnostic Services, Surgeries etc.

3.11 e-Payroll (CompDDO)

Accounts Informatics Division (ACID) of NIC has developeda Comprehensive DDO (CompDDO) package with a view toautomate the functions of the DDOs in various Ministries andDepartments of the Government of India, State Governmentsand Autonomous Bodies. The CompDDO Software coversthe major functions of DDOs i.e., Salary, Salary Arrears, DAArrears, Income Tax, Honorarium, Over Time Allowance,Bonus, Tuition Reimbursement, Contingency/Other Bills,CDDO Process and GPF Accounts Maintenance. Theapplication aims at increasing the operational efficiency ofDDO functions as an outcome of proper validations, speed,user-friendly interface. Security features and access to thesoftware for authorized users has been built in along withpredefined access rights to the users of the forms andreports of the application. The system has a Client/Serverapplication with Multi-user facility and Backup option throughsoftware.

29

e-Hospital@NIC

e-Hospital@NIC

Patient Medical Report



CompDDO is a full life cycle workflow application and the MISfeatures allow the users to maintain and generate all statutoryreports. It caters to the requirement of both Cheque DrawingDDOs (CDDO) and Non Cheque Drawing DDOs (NCDDO)including the cheque processing and issuing functions ofCDDOs. It is tightly interfaced with the "COMPACT" softwarerunning at Pay and Accounts Offices. All the different types ofbills, their schedules, pension cases etc. can be generated inthe electronic format through Comprehensive DDO packageand can be sent to PAOs for incorporation into COMPACT. Onthe other hand, all the administrative and accounting mastersalong with their budgetary provisions are incorporated in theelectronic format from PAOs through COMPACT applicationwhich prevents DDOs from misclassifying accounting heads inthe bills. The software also has electronic interfaces with otherexternal applications viz. Income Tax Department for generatingthe Form 24 and Quarterly report in electronic format. Thesoftware caters to all the five modes of payments viz. Cash,Cheque, Bank (Salary Account), Demand Draft and ECS(Electronic Clearance System).

It is estimated that currently over 400 DDOs are using theCompDDO package across various Ministries & Departmentsacross India. The figures are arrived at from the onlineregistered users that have downloaded the CompDDO softwarefrom the NIC provided link. It is envisaged and mandated thatthe CompDDO application requires to be used as a standardtool by all DDOs across India, approximately 6000 in numbers.

3.12 e-Officee-Office has been designed in sync with the need for aneffective and transparent Governance and has beenconceived as the instrument for the Next GenerationGovernment. The vision of e-Office is to achieve asimplified, responsive, effective and transparent workingof all government offices. The product is developed as astandard reusable product amenable to replicationacross the governments, both at the central and thestate levels.

The key features of e-office are Government around a StandardArchitecture & framework, Standardize on a Single Product forreuse across the Government, Maintain security of the criticaland sensitive data, Inter/Intra Government Information sharing& Movement , Centralized file and work flow system. The mainservices offered are eFile, Knowledge Management System(KMS), eLeave, eTour, Personnel Information System,Collaboration and Messaging Services and Advanced Searchfunctionalities.

e-Office is based on Technology Neutral Open Architecture. Ithas Common Data Sets and Standards. It is Unicode Compliantwith support for local languages. It provides for Role basedaccess for authorization and Directory based authentication. Itincludes a Workflow manager and has an Organization levelcommon repository of user information for various services andapplications.

3.13 Government e-Procurement System ofNIC (GePNIC)e-Procurement is the process by which manual tenderingactivity is carried out using internet and associated technologiesin a faster and secure environment. NIC has developed ageneric e-Procurement System - GePNIC using open sourcetechnologies which can be easily be adopted for all kinds ofprocurement activities such as Goods, Services & Works byGovernment offices across the country. It aims at increasingtransparency and non discrimination amongst bidders, byallowing free access to tender documents, clarifications, securesubmission of bid documents online and access to online bidopening event to all bidders, from any place on 24x7 basis,through Internet. The system has been designed taking intoaccount the General Financial Rules (GFR) and tender rulesfollowed in various State Governments and also the CVCguidelines on tendering.

The major functionalities covered include: Registration ofGovernment officials & bidders in different roles using a validDSC, tender creation, publishing of tenders and corrigendum,




uploading the decisions of pre-bid meeting, online bidsubmission / resubmission / withdrawal as per the needs (whichare configurable across tenders), online tender opening,decryption of bid documents, uploading the evaluation details,and award of contract. eAuction Module is in the pilot phase.

Some of the salient features built into the system are facility foronline / offline payment of tender fee and Earnest MoneyDeposit (EMD), exemption of EMD, encryption of biddocuments submitted by the