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>1%Global trade volumes
UberCargo, Amazon, new Silk-Road,
Posts… stronger competition
Too complex!
ReputationPremium price with low-cost service
3 daysTo get a quote!!!
7/10Customer satisfaction
Scanning the HorizonAn IATA Cargo white paper
StB: The 6 goals of the program
Modernizing cargo
distribution
Capitalizing on
e-commerce
Optimizing the end-to-end journey
Moving to data
on-demand
Developing real-time
interaction
Making quality
relevant
Making air cargo easier, smarter and faster
Scanning the HorizonAn IATA Cargo white paper
e-commerce growth is the ‘not-to-be-missed’
opportunity!2.3 trillion USD in 20172.9 trillion USD in 20183.5 trillion USD in 20194.1 trillion USD in 2020
Online Sales (2020: est.)
“Air cargo serving e-commerce”- An IATA White Paper
Scanning the HorizonAn IATA Cargo white paper
Cross-border e-commerce is mainly low cost and light-weight
36% < 25 EUR 81% < 2 kg
More than 50% of all online shopping isfootwear, apparel & consumer electronics
“Air cargo serving e-commerce”- An IATA White Paper
Scanning the HorizonAn IATA Cargo white paper
e-commerce is a growth driver for the air cargo industry
Parcel delivery volume more than doubledin the past decade
“Air cargo serving e-commerce”- An IATA White Paper
Scanning the HorizonAn IATA Cargo white paper
Digital technologies have revolutionized the retail industry, buying patterns & consumer expectations, and will continue to do so.
“Air cargo serving e-commerce”- An IATA White Paper
Scanning the HorizonAn IATA Cargo white paper
Air cargo has to adapt and offer products and services that serve their e-commerce customers:
• Network coverage, flight frequency and flexibility• Visibility via end-to-end tracking and instant notification• Attractive cost adapted to the demand• Speed and fast delivery with various last mile solution
“Air cargo serving e-commerce”- An IATA White Paper
Scanning the HorizonAn IATA Cargo white paper
Is the air cargo industry ready to offer the right logistics solutions?
Air cargo industry action plan
IATA’s pipeline of initiatives
“Air cargo serving e-commerce”- An IATA White Paper
Economic Update – Growth and Global Projection
Jörgen Van MookHead of Network Management & Innovation, IPC
e-Commerce growth & e-Shopper trendsAirmail volumes, opportunities & challenges for Posts and Carriers
Jörgen van MookHead of Network Management & Innovation
• e-Commerce growth• e-Shoppers trends• airmail volumes• e-retailer logistics• post – carrier cooperation
• e-Commerce growth• e-Shoppers trends• airmail volumes• e-retailer logistics• post – carrier cooperation
E-COMMERCE GROWTH FORECAST
Note: includes physical products ordered online via any device, regardless of method of fulfilment, excludes travel, tickets, servicesSource: Euromonitor International, IPC analysis
E-COMMERCE BOOMING GLOBALLYEvolution online retail sales – 2017 vs 2016
+12%
+16%
+17%
+30%
+25%
Source: Euromonitor International; data for internet retailing in Brazil, China, Russia, the UK and the US
• e-Commerce growth• e-Shoppers trends• airmail volumes• e-retailer logistics• post – carrier cooperation
Device preference
SMARTPHONE POPULARITY GREATLY INCREASING
(FROM 14% IN 2016 TO 24% IN 2017)
34%BOUGHT FROM LAPTOP
34%BOUGHT FROM CHINA
3%
2%
14%
3%
3%
12%
12%
18%
34%
Other
Netherlands
Australia
Japan
France
UK
Germany
US
China Seller country
Seller website
Zalando
1%
Asos
1%Apple
31%Other
2%Wish
8%
Alibaba / AliExpress
14%
eBay
18%
Amazon
25%
58%BOUGHT FROM “TOP 3”:AMAZON, EBAY, ALIBABA
Product weight
51%OF CROSS-BORDER PARCELS WEIGHED LESS THAN 0.5 KG
LOWER AVERAGE WEIGHT THAN IN THE 2016 SURVEY
Delivery provider
70%DELIVERED BY THE POST
COMPARED TO 2016, USE OF THE POST SLIGHTLY DECREASED AND “DON’T KNOW” SLIGHTLY INCREASED
THERE WAS NO CHANGE FOR THE OTHER COURIERS
• e-Commerce growth• e-Shoppers trends• airmail volumes• e-retailer logistics• post – carrier cooperation
AIRMAIL GROWTH TRENDSAirmail growth trends monitored since IATA WCS 2015International Post Corporation monitors cross border airmail volume trends on intercontinental flows exchanged between postal operators (post-to-post)
• Regions: Asia Pacific; BRIS; Europe; North & Central America• Representative subset of countries per region• No domestic volumes• Volume info from electronic dispatch pre-advice data shared with IPC
(representing 60-80% of global cross border volumes)
AIRMAIL GROWTH + 11.6% Global Airmail – All Inter-regional
Growth Q4 vs Q4 previous year
3 years ago @ IATA WCS15
2 years ago @ IATA WCS16
Last year @ IATA WCS 2017
Q4 2017 vs Q4 2016:
Monthly volumes KG, period Jan 2013 – Jan 2018
Q4 2014 vs Q4 2013: +16.5%
Q4 2015 vs Q4 2014: +19.7%
Q4 2016 vs Q4 2015: + 4.5%
AIRMAIL GROWTH
+ 36.4%
Inter-regional: Asia Pacific - Europe
From: 3.4 million KG Month DEC 13To: 9.5 million KG Month DEC 17
Monthly volumes KG, period Jan 2013 – Jan 2018Q4 2014 vs Q4 2013: + 66.6%
Q4 2015 vs Q4 2014: + 24.1%
Q4 2016 vs Q4 2015: + 16.7%
Inter-regional: Asia Pacific - Europe
Q4 2017 vs Q4 2016:
Month of November (10.4 million KG)
higher than month December
AIRMAIL GROWTH
- 18.9%
From: 5.3 million KG Month DEC 13To: 4.8 million KG Month DEC 17
Monthly volumes KG, period Jan 2013 – Jan 2018
Q4 2014 vs Q4 2013: + 36.1%
Q4 2015 vs Q4 2014: + 5.6%
Q4 2016 vs Q4 2015: - 24.8%
Inter-regional: Europe - Asia Pacific
Q4 2017 vs Q4 2016:
Inter-regional: Europe - Asia Pacific
AIRMAIL GROWTH
+ 22.1%
From: 5.6 million KG Month DEC 13To: 13.0 million KG Month DEC 17
Monthly volumes KG, period Jan 2013 – Jan 2018
Q4 2014 vs Q4 2013: + 48.5%
Q4 2015 vs Q4 2014: + 35.1%
Q4 2016 vs Q4 2015: + 17.1%
Inter-regional: Asia Pacific – North & Central America
Q4 2017 vs Q4 2016:
Inter-regional: Asia Pacific – N & C America
AIRMAIL GROWTH
• Global Post-to-Post Airmail shows consistent DOUBLE DIGIT growth
• Month of November overtakes Month of December as Peak Month
• Large variances per region of airmail trends; Q4 2017 vs Q4 2016:• Asia Pacific to other regions : + 30%; • North & Central America to other regions: +1%• BRIS to other regions: + 6%• Europe to other regions: -14%
• e-Commerce growth• e-Shoppers trends• airmail volumes• e-retailer logistics• post – carrier cooperation
Delivery Experience
85 %FROM SATISFIED TO
EXTREMELY SATISFIED WITH POSTAL DELIVERY
Online Shopping Experience
DeliveryExperiencePost
DELIVERY TOO LONGIS MAIN REASON FOR
DISSATISFACTION
Shopping Experience
93 %FROM SATISFIED TO
EXTREMELY SATISFIED SHOPPING EXPERIENCE
“Day 2 is stasis. Followed byirrelevance. Followed byexcruciating, painful decline.Followed by death. And thatis why it is always Day 1. It’salways worth asking, do weown the process or does theprocess own us? In a Day 2company, you might find it’sthe second”
Jeff Bezos, Amazon (April2017)
Source: IPC Global Postal Industry Report 2016
Source: IPC Global Postal Industry Report 2017
North America
International
Fulfilment, Sortation & Distribution
19
97
20
16
20
14
20
12
20
10
19
99
2010 2011 2012 2013 2014 2015 2016
USA 23 32 42 52 61 75 101
Brazil 0 0 0 0 1 1 1
Canada 0 1 2 4 4 5 6
China 9 10 12 15 17 17 17
Czech Republic 0 0 0 1 1 2 2
France 2 2 3 4 4 4 4
Germany 4 6 8 9 9 9 9
India 0 0 0 1 8 19 25
Italy 0 1 1 1 1 1 1
Japan 5 7 9 10 10 10 10
Mexico 0 0 0 0 0 1 1
Poland 0 0 0 0 3 3 3
Slovakia 0 0 0 0 0 0 0
Spain 0 0 1 1 2 2 4
UK 5 7 8 8 8 10 13
197
129
Fulfilment centres
1 4
86
48
81% OF ALL ITEMS SOLD THROUGH ALIBABA-OWNED SITES IN 2017 WERE DELIVERED THROUGH THE CAINIAONETWORK
(FROM 60% IN PREVIOUS YEAR)
ALIBABA’S NEW MISSION IS TO REDUCE DELIVERY TIMES TO 24HRS DOMESTICALLY AND 72HRS INTERNATIONALLY
“In the next 5 to 8 years, thenumber of parcels in China maysurge to 1 billion per day. ”
- Jack Ma, Alibaba (May 2017)
ALIBABA ANNOUNCED ITS INTENTION TO INVEST RMB100 BILLION (US$15.2 BILLION)OVER THE NEXT FIVE YEARS TO FURTHER STRENGTHEN ITS GLOBAL
LOGISTICS NETWORK (THROUGH CAINIAO)
e-Retailers Threat & OpportunityOPPORTUNITIES FOR POSTS & AIRLINES THREATS TO POSTS & AIRLINES
ECOMMERCE CONTINUES TO GROW WITH NEEDFOR AIR MAIL/CARGO CARRIERS AND POSTAL LASTMILE DELIVERY SERVICES
INVESTMENTS TO BECOME SELFSUFFICENT AND TOBYPASS AIR CARGO CARRIERS AND LAST MILEDELIVERY COMPANIES
POSTS AND CARRIERS ARE CURRENTLY PARTNERINGWITH E-RETAILERS
PARTNERING BETWEEN E-RETAILERS EXPANDINGPROPRIETARY TRANSPORT AND DELIVERY NETWORKS
POSTS MAY MOVE UP VALUE CHAIN OFFERINGONLINE SERVICES PARTNERING WITH MERCHANTPLATFORMS AND E-RETAIL ONLINE MARKET PLACES
E-RETAILERS CONTROL END-TO-END ECOMMERCESUPPLY CHAIN INCREASINGLY BIND MERCHANTS TOTHEIR FULFILLMENT SERVICES
POST-AIRLINE COOPERATION TO MAKE AIRMAIL AMORE COST EFFECTIVE RELIABLE DELIVERY SERVICE
E-RETAILERS MAY BECOME AIR-CARGO AND LAST-MILE SERVICE PROVIDERS BEYOND ECOMMERCE
• e-Commerce growth• e-Shoppers trends• airmail volumes• e-retailer logistics• post – carrier cooperation
•FoMBA
Expand Post
Carrier EDI•Standard
Operating & Messaging procedures
Paper Free transport
& accounting
•Forecasting &
Allocation
•Enhanced Equipment
Mutually agreed KPIs & actions
FoMbAPost-Airline cooperation providing more visibility and a consistent reliable air transportation service in the most cost effective way
85% paper free
Air Cargo Solutions for the e-Commerce (Retail) Industry
Moderator
Jonas van Stekelenburg – Head of Cargo, Schiphol Cargo
Panelists
Ana Hinojosa - Director Compliance and Facilitation, WCO Roger Su – Head of Global Network Planning and Operations, Cainiao/Alibaba Saskia Van Pelt – Director Business Development, Schiphol Cargo
New Players New Rules!
Wendy Eitane-Commerce and Physical Services Coordinator, Universal Postal Union (UPU)
59© UPU 2018 – All rights reserved
E-commerce: New customer behaviour –A postal perspective
Wendy EitanE-commerce and Physical Services Integration Coordinator,Acting Supply Chain CoordinatorUniversal Postal Union
12th IATA World Cargo Symposium
Dallas, 14 March 2018
60
- 192 member countries, one single postal territory for all postal exchanges
- UPU Treaty
- UN agency responsible for international postal exchanges
- Postal Market US $ 300 Billion
- Largest Physical Network
- Ensuring the satisfaction of cutomers’ needs
63
A large number of
consumers believe
delivery to be part
of the online
shopping
experience
A third of online
shoppers have had
a bad experience
Most customers
won’t buy from an
online shop that
has a costly or
inconvenient
return policy
Changing Customer Demands
64
What are customers buying?
6.COMPUTERS
4. HEALTH AND BEAUTY
2. ELECTRONICS
3. BOOKS, MUSIC, MEDIA
1. CLOTHING
5. SPORTS AND LEISURE
The top 6 products purchased online
65
These new demands are changing the way
retailers do business
Consumer /Retailer
relationship
Varying delivery options
Closer proximity Warehouse to
consumer
Borderlessaccess to products
66
165000
170000
175000
180000
185000
190000
195000
2016Q4 2017Q4
Air transport weight: 10% increase on Q4
0
50000000
100000000
150000000
200000000
250000000
300000000
350000000
2016Q4 2017Q4
Air transport items no: 32% increase on Q4
More lighter weight items
What is the impact on air transport?
67
Trends
What is the impact on air transport?
0
10000
20000
30000
40000
50000
60000
70000
80000
20
16
-05
20
16
-07
20
16
-09
20
16
-11
20
17
-01
20
17
-03
20
17
-05
20
17
-07
20
17
-09
20
17
-11
20
18
-01
Transport weights - trends
Air
Sur
Air trend
Surface trend
0
20000000
40000000
60000000
80000000
100000000
120000000
20
16
-05
20
16
-07
20
16
-09
20
16
-11
20
17
-01
20
17
-03
20
17
-05
20
17
-07
20
17
-09
20
17
-11
20
18
-01
Number of items - trends
Air
Sur
Air trend
Surface trend
70
Products and Services
Processes and Procedures
Delivery Options
Tracking
Reliability
How the UPU is responding to customer needs
72
Key Takeaways
Coordination is needed across the supply chain partners – interoperability is key to responding to customer needs
E-commerce is changing customer behavior and supply chain requirements
Postal operators are innovating and making efforts to understand the needs of their customers, the changes in their marketplace and new supply chain requirements
1
2
3
IATA’s Pipeline of Initiatives Supporting e-Commerce
Speakers
Silvia Chacon Ramos – Manager Vertical Industry, Swiss World Cargo Brendan Sullivan – Head of Cargo Operations, IATA Michael White – Head of Cargo Network Services (CNS)
Security – Supporting eCommerce
• Advanced Cargo Information (ACI)
• Electronic Consignment Security Declaration (e-CSD)
Collaboration is key
Trusted Traders ProgramAuthorized Economic Operator (AEO)
Seal of quality for e-Commerce platforms
Safety – Supporting eCommerce
Fast Cargo – Supporting eCommerce
“We sell speed – we need to protect that speed”Lise-Marie Turpin (Former Vice-President Cargo, Air canada).
Strengthening their first value proposition is crucial for our member airlines to support and capitalize on e-commerce growth.
Optimizing the end-to-end
journey
3
2
1
Our visionCargo handling in airports will be safe, secure and efficient through the application of high-quality common standards in handling facilities and provided transparently. This will be verified through globally-accepted assessments, and reinforced by identifying best-in-class cargo handling facilities.
Visibility on cargo facilities capabilities and capacity Checklist based on all relevant IATA standards and
built from the Cargo Handling Manual Alignment with established IATA Audit & Certification
programs: IOSA, ISAGO, CEIV
Under development
Coming next The Standards Manual The Auditor qualification and training The governance structure The Audit pilots The Publication Platform
iata.org/smart-facility
Smart FacilityTransparency in cargo handling
The cargo facility of the future will be smart, connected, green, safe and secure, and fit for purpose in size, location and for the people who use it.
IATA’s Pipeline of Initiatives Supporting e-Commerce
Speakers
Silvia Chacon Ramos – Manager Vertical Industry, Swiss World Cargo Brendan Sullivan – Head of Cargo Operations, IATA Michael White– Head of Cargo Network Services (CNS)
Denim and Diamonds Gala Dinner
Hosted by American Airlines Cargo
Buses depart the Hilton Anatole Grand Entrance
beginning at 19:00
Ticket required for entry.
Dinner After Party Hosted by
Join us after the American Airlines Cargo dinner at the BACKYARD for a memorable After Hour’s party!
At 11:00pm, some buses will keep the party going and bring delegates to an after party at the BACKYARD! Delegates will be on their own for all expenses and returning back to the hotel.