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E-COMMERCE IN EUROPE
TABLE OF CONTENTSE-Commerce in Europe
Table of Contents
E-Commerce figures in Europe
06 E-commerce revenue in Europe 2017-2023, by segment
07 Volume of retail trade monthly in the European Union 2017-2018 (as index)
08 Share of European customers of online shops in Italy 2018, by country
09 Share of European customers of online shops in Nordic countries 2018, by country
10 Share of European customers of online shops in Spain 2018, by country
11 Share of European customers of online shops in Germany 2017-2018, by country
12 Share of European customers of online shops in Poland 2018, by country
13 Share of European customers of online shops in the UK 2018, by country
14 Share of European customers of online shops in France 2017-2018, by country
Cross Border
16 Europe: domestic and cross-border B2C e-commerce sales 2013-2018
17 Leading countries for cross-border e-commerce purchases from Belgium 2018
18 Leading countries for cross-border e-commerce purchases from the Netherlands 2018
19 Leading countries for cross-border e-commerce purchases from Luxembourg 2018
20 Ranking of most popular countries to shop online in the Nordics 2018
21 Cross-border e-commerce usage in Poland 2015-2018
Table of Contents
Digital Buyer Penetration
23 E-commerce usage rate in the European Union 2009-2017, by country
24 Digital buyer penetration in Europe 2017-2023
25 Digital buyer penetration in Germany 2017-2023
26 Digital buyer penetration in Spain 2017-2023
27 Digital buyer penetration in Italy 2017-2023
28 Digital buyer penetration in France 2017-2023
29 Digital buyer penetration in United Kingdom 2017-2023
Delivery & Parcel Distribution
31 Domestic parcel post traffic worldwide by region 2017
32 International parcel post traffic worldwide by region 2017
33 E-commerce delivery preferences in selected countries in Europe 2018
Special: Home Shopping in Germany
35 Interest in teleshopping programs on television in Germany 2014-2018
36 Revenue from teleshopping in Germany 1997-2018
37 Number of TV channels in Germany 2006-2016, by segment
38 Online and mail order retail revenue in Germany 2017, by retailer type and gender
E-COMMERCE FIGURES IN EUROPEE-Commerce in Europe
E-Commerce figures in Europe
98,4 105,2115,1
127,2139,3
149,1 155,9
82,285,9
91,497,9
104,3109,5
113
66,269,4
74,3
80
85,890,5
93,9
45,649,3
54,8
61,6
68,4
74,178,2
45,148,4
53,3
59,4
65,4
70,4
74
0
100
200
300
400
500
600
2017 2018 2019 2020 2021 2022 2023
Reve
nu
e in
bill
ion
U.S
. d
olla
rs
Fashion Electronics & Media Toys, Hobby & DIY Furniture & Appliances Food & Personal Care
Note: 2018
Further information regarding this statistic can be found on page 40.
Source(s): Statista; ID 715678
6
E-commerce revenue forecast in Europe from 2017 to 2023, by segment (in billion U.S. dollars)
E-commerce revenue in Europe 2017-2023, by segment
E-Commerce figures in Europe
106,1
109,6
128
98,9
94
104 104,2
106,9 107108,1
109
111,9
90,6
95,6
100,6
105,6
110,6
115,6
120,6
125,6
130,6
Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Oct 18 Nov 18
Ind
ex (
10
0 =
20
15
)*
Note: EU; December 2017 to November 2018
Further information regarding this statistic can be found on page 41.
Source(s): Eurostat; ID 328264
7
Turnover volume index for the retail trade in the European Union (28 countries) from December 2017 to November 2018*
Volume of retail trade monthly in the European Union 2017-2018 (as index)
E-Commerce figures in Europe
19%
16%
6%
5%
2%
1%
1%
0,0% 2,0% 4,0% 6,0% 8,0% 10,0% 12,0% 14,0% 16,0% 18,0% 20,0%
United Kingdom (UK)
Germany
France
Spain
Netherlands
Russia
Sweden
Share of customers
Note: Italy; 2018*; 15-79 years; 1,000 per country
Further information regarding this statistic can be found on page 42.
Source(s): PostNord; ID 434076
8
Share of European online shoppers who purchased online from internet shops based in Italy in 2018, by country
Share of European customers of online shops in Italy 2018, by country
E-Commerce figures in Europe
27%
21%
4%
3%
2%
2%
1%
4%
0,0% 5,0% 10,0% 15,0% 20,0% 25,0% 30,0%
United Kingdom (UK)
Germany
Netherlands
France
Spain
Italy
Russia
Rest of Europe
Share of customers
Note: Europe, Denmark, Finland, Iceland, Norway, Sweden; 2018; 15-79 years; 11,000*
Further information regarding this statistic can be found on page 43.
Source(s): PostNord; ID 434215
9
Share of online shoppers in selected European countries who purchased online from Nordic online shops in 2018, by country
Share of European customers of online shops in Nordic countries 2018, by country
E-Commerce figures in Europe
1%
1%
1%
1%
5%
6%
14%
20%
0,0% 5,0% 10,0% 15,0% 20,0% 25,0%
Russia
Denmark
Sweden
Netherlands
Italy
France
Germany
United Kingdom (UK)
Share of customers
Note: Spain; 2018; 15-79 years; 1,000 per country
Further information regarding this statistic can be found on page 44.
Source(s): PostNord; ID 434257
10
Share of European online shoppers who purchased online from internet shops based in Spain in 2018, by country
Share of European customers of online shops in Spain 2018, by country
E-Commerce figures in Europe
14%
5%
4%
2%
3%
2%
3%
2%
1%
1%
1%
18%
5%
4%
2%
3%
2%
2%
1%
1%
1%
0%
0,0% 2,0% 4,0% 6,0% 8,0% 10,0% 12,0% 14,0% 16,0% 18,0% 20,0%
United Kingdom (UK)
Netherlands
France
Spain
Italy
Sweden
Denmark
Norway
Russia
Finland
Iceland
2018 2017
Share of users
Note: Germany; 2017 and 2018*; 15-79 years; 1,000 per country; purchase within the last 12 months
Further information regarding this statistic can be found on page 45.
Source(s): PostNord; ID 434330
11
Share of European online shoppers who purchased online from internet shops based in Germany in 2017 and 2018, by country
Share of European customers of online shops in Germany 2017-2018, by country
E-Commerce figures in Europe
14%
10%
2%
2%
1%
1%
1%
2%
1%
0,0% 2,0% 4,0% 6,0% 8,0% 10,0% 12,0% 14,0% 16,0%
Germany
United Kingdom (UK)
France
Netherlands
Italy
Sweden
Norway
Spain
Denmark
Share of customers
Note: Poland; 2018*; 15-79 years; 1,000 per country
Further information regarding this statistic can be found on page 46.
Source(s): PostNord; ID 435746
12
Share of European online shoppers who purchased online from internet shops based in Poland in 2018, by country
Share of European customers of online shops in Poland 2018, by country
E-Commerce figures in Europe
9%
4%
2%
3%
2%
3%
2%
2%
1%
2%
0,0% 1,0% 2,0% 3,0% 4,0% 5,0% 6,0% 7,0% 8,0% 9,0% 10,0%
Germany
France
Spain
Netherlands
Sweden
Italy
Denmark
Norway
Finland
Iceland
Share of customers
Note: United Kingdom; 2018; 15-79 years; 1,000 per country; purchase within the last 12 months.
Further information regarding this statistic can be found on page 47.
Source(s): PostNord; ID 435804
13
Share of European online shoppers who purchased online from internet shops based in the United Kingdom (UK) in 2018, by country
Share of European customers of online shops in the UK 2018, by country
E-Commerce figures in Europe
18%
16%
5%
4%
2%
1%
2%
17%
13%
4%
3%
3%
1%
1%
0,0% 2,0% 4,0% 6,0% 8,0% 10,0% 12,0% 14,0% 16,0% 18,0% 20,0%
United Kingdom (UK)
Germany
Spain
Italy
Netherlands
Denmark
Sweden
2018 2017
Share of customers
Note: France; 2017 and 2018*; 15-79 years; 1,000 per country; purchase within the last 12 months
Further information regarding this statistic can be found on page 48.
Source(s): PostNord; ID 434284
14
Share of European online shoppers who purchased online from internet shops based in France in 2017 and 2018, by country
Share of European customers of online shops in France 2017-2018, by country
CROSS BORDERE-Commerce in Europe
Cross Border
306
346
377
407
436
462
44
56
69
83
99
116
0
100
200
300
400
500
600
700
2013 2014* 2015* 2016* 2017* 2018*
An
nu
al sa
les in
bill
ion
eu
ros
Domestic Cross-border
Note: Europe; 2013
Further information regarding this statistic can be found on page 49.
Source(s): EMOTA; ID 292928
16
Domestic and cross-border B2C e-commerce sales in Europe from 2013 to 2018 (in billion euros)
Europe: domestic and cross-border B2C e-commerce sales 2013-2018
Cross Border
33%
25%
21%
0,0% 5,0% 10,0% 15,0% 20,0% 25,0% 30,0% 35,0%
Netherlands
China
France
Share of respondents
Note: Belgium; 2 October, 2018 to 23 October, 2018; 1,000; online shoppers who have purchased physical goods online at least once in the last three months and who have
done at least one cross-border online purchase in the last twelve months
Further information regarding this statistic can be found on page 50.
Source(s): IPC; Survey Sampling International; ID 875200
17
Please specify the country from which you bought your most recent online cross-border purchase?
Leading countries for cross-border e-commerce purchases from Belgium 2018
Cross Border
52%
19%
7%
0,0% 10,0% 20,0% 30,0% 40,0% 50,0% 60,0%
China
Germany
United Kingdom
Share of respondents
Note: Netherlands; 2 October, 2018 to 23 October, 2018; 1,000; online shoppers who have purchased physical goods online at least once in the last three months and who have
done at least one cross-border online purchase in the last twelve months
Further information regarding this statistic can be found on page 51.
Source(s): IPC; Survey Sampling International; ID 875205
18
Please specify the country from which you bought your most recent online cross-border purchase?
Leading countries for cross-border e-commerce purchases from the Netherlands 2018
Cross Border
59%
19%
7%
0,0% 10,0% 20,0% 30,0% 40,0% 50,0% 60,0% 70,0%
Germany
France
Belgium
Share of respondents
Note: Luxembourg; 2 October, 2018 to 23 October, 2018; 1,000*; online shoppers who have purchased physical goods online at least once in the last three months and who have
done at least one cross-border online purchase in the last twelve months
Further information regarding this statistic can be found on page 52.
Source(s): IPC; Survey Sampling International; ID 875201
19
Please specify the country from which you bought your most recent online cross-border purchase?
Leading countries for cross-border e-commerce purchases from Luxembourg 2018
Cross Border
32%
27%
21% 21%
14%
6%
4%3% 3%
2% 2% 2% 2% 2%1% 1% 1% 1%
0% 0%
4% 4%
1%
0,0%
5,0%
10,0%
15,0%
20,0%
25,0%
30,0%
35,0%
Sh
are
of re
sp
on
de
nts
Note: Denmark, Finland, Norway, Sweden; 2018; 15-79 years old; Sweden, 536; Norway, 561; Denmark, 533; Finland, 528
Further information regarding this statistic can be found on page 53.
Source(s): PostNord; Nepa; ID 707049
20
From which countries have you bought products online?Ranking of most popular countries to shop online in the Nordics 2018
Cross Border
54%
47%
53%54%
13%
10%
16%
23%
0,0%
10,0%
20,0%
30,0%
40,0%
50,0%
60,0%
2015 2016 2017 2018
Sh
are
of In
tern
et u
se
rs
Internet users buying from Polish e-stores Internet users buying from foreign e-stores
Note: Poland; 30 March 2018 - 23 April 2018; 15 years and older; 1500 Respondents; Internet users
Further information regarding this statistic can be found on page 54.
Source(s): Gemius; ID 955395
21
Rate of cross-border e-commerce usage in Poland from 2015 to 2018*Cross-border e-commerce usage in Poland 2015-2018
DIGITAL BUYER PENETRATIONE-Commerce in Europe
Digital Buyer Penetration
2009 2010 2011 2012 2013 2014 2015 2016 2017
Austria 32% 32% 35% 39% 46% 43% 46% 48% 53%
Belgium 25% 27% 31% 33% 36% 41% 42% 46% 49%
Bulgaria 3% 3% 5% 6% 8% 10% 12% 11% 11%
Croatia 6% 9% 11% 16% 19% 22% 26% 25% 21%
Cyprus 13% 14% 16% 17% 20% 23% 19% 22% 24%
Czechia 12% 15% 16% 18% 21% 25% 26% 29% 34%
Denmark 50% 54% 57% 60% 65% 66% 67% 71% 69%
Estonia 12% 13% 16% 17% 16% 37% 46% 45% 46%
EU (current composition) 28% 31% 33% 35% 38% 41% 43% 45% 48%
Finland 37% 41% 45% 47% 49% 53% 50% 48% 58%
France 32% 40% 40% 42% 44% 49% 49% 52% 54%
Germany 45% 48% 54% 55% 60% 61% 64% 64% 66%
Greece 8% 9% 13% 16% 17% 20% 24% 23% 26%
Hungary 9% 10% 12% 15% 17% 20% 23% 27% 26%
Italy 8% 9% 10% 11% 14% 15% 18% 20% 23%
Latvia 8% 8% 10% 18% 21% 24% 27% 31% 33%
Lithuania 6% 7% 10% 14% 19% 19% 22% 24% 29%
Luxembourg 46% 47% 52% 57% 59% 62% 63% 69% 69%
Note: EU; 2009 to 2017; 16-74 years; individuals who had purchased goods or services online for private purposes within the last three months
Further information regarding this statistic can be found on page 55.
Source(s): Eurostat; ID 435893
23
Share of e-commerce users in the European Union from 2009 to 2017, by countryE-commerce usage rate in the European Union 2009-2017, by country
Digital Buyer Penetration
67,4
69,1
70,7
72,1
73,4
74,7
75,8
66,6
67,6
68,6
69,6
70,6
71,6
72,6
73,6
74,6
75,6
76,6
2017 2018 2019 2020 2021 2022 2023
Sh
are
of p
op
ula
tio
n in
pe
rce
nt
Note: 2018
Further information regarding this statistic can be found on page 56.
Source(s): Statista; ID 891317
24
Digital buyer penetration in Europe from 2017 to 2023 (in percent)Digital buyer penetration in Europe 2017-2023
Digital Buyer Penetration
86,5
88,5
90,2
91,6
92,8
93,9
94,8
85,7
86,7
87,7
88,7
89,7
90,7
91,7
92,7
93,7
94,7
95,7
2017 2018 2019 2020 2021 2022 2023
Sh
are
of p
op
ula
tio
n in
pe
rce
nt
Note: 2018
Further information regarding this statistic can be found on page 57.
Source(s): Statista; ID 891318
25
Digital buyer penetration in Germany from 2017 to 2023 (in percent)Digital buyer penetration in Germany 2017-2023
Digital Buyer Penetration
75,4
78,8
81,8
84,4
86,7
88,6
90,3
73,9
75,9
77,9
79,9
81,9
83,9
85,9
87,9
89,9
91,9
2017 2018 2019 2020 2021 2022 2023
Sh
are
of p
op
ula
tio
n in
pe
rce
nt
Note: 2018
Further information regarding this statistic can be found on page 58.
Source(s): Statista; ID 891320
26
Digital buyer penetration in Spain from 2017 to 2023 (in percent)Digital buyer penetration in Spain 2017-2023
Digital Buyer Penetration
57,2
60,1
62,2
64,2
66,2
68,1
70
55,9
57,9
59,9
61,9
63,9
65,9
67,9
69,9
71,9
2017 2018 2019 2020 2021 2022 2023
Sh
are
of p
op
ula
tio
n in
pe
rce
nt
Note: 2018
Further information regarding this statistic can be found on page 59.
Source(s): Statista; ID 891314
27
Digital buyer penetration in Italy from 2017 to 2023 (in percent)Digital buyer penetration in Italy 2017-2023
Digital Buyer Penetration
71,5
75,3
77,4
79,5
81,3
83,1
84,7
70,2
72,2
74,2
76,2
78,2
80,2
82,2
84,2
86,2
2017 2018 2019 2020 2021 2022 2023
Sh
are
of p
op
ula
tio
n in
pe
rce
nt
Note: 2018
Further information regarding this statistic can be found on page 60.
Source(s): Statista; ID 891312
28
Digital buyer penetration in France from 2017 to 2023 (in percent)Digital buyer penetration in France 2017-2023
Digital Buyer Penetration
92,4
93,7
94,8
95,7
96,4
97
97,4
91,9
92,9
93,9
94,9
95,9
96,9
97,9
2017 2018 2019 2020 2021 2022 2023
Sh
are
of p
op
ula
tio
n in
pe
rce
nt
Note: 2018
Further information regarding this statistic can be found on page 61.
Source(s): Statista; ID 891311
29
Digital buyer penetration in United Kingdom from 2017 to 2023 (in percent)Digital buyer penetration in United Kingdom 2017-2023
DELIVERY & PARCEL DISTRIBUTIONE-Commerce in Europe
Delivery & Parcel Distribution
8.930,02
403,25
198,18
122,32
3,74
1,65
0 1000 2000 3000 4000 5000 6000 7000 8000 9000 10000
Industrialized countries
Asia and Pacific
Europe and CIS
Latin America and Caribbean
Africa
Arab countries
Number of parcels in million units
Note: Worldwide; 2017
Further information regarding this statistic can be found on page 62.
Source(s): UPU; ID 737183
31
Number of parcels distributed worldwide in the domestic sector in 2017, by region (in million units)
Domestic parcel post traffic worldwide by region 2017
Delivery & Parcel Distribution
165,6
4,32
4,28
0,98
0,63
0,32
0 20 40 60 80 100 120 140 160 180
Industrialized countries
Europe and CIS
Asia and Pacific
Arab countries
Latin America and Caribbean
Africa
Number of parcels in million units
Note: Worldwide; 2017
Further information regarding this statistic can be found on page 63.
Source(s): UPU; ID 737215
32
Number of parcels delivered worldwide in the international sector in 2017, by region (in million units)
International parcel post traffic worldwide by region 2017
Delivery & Parcel Distribution
56%
51%
39%37%
31% 30% 29%
23%
17%
62% 61%
55%
42%
51%
62%
50%
36%
43%
0,0%
10,0%
20,0%
30,0%
40,0%
50,0%
60,0%
70,0%
Spain Italy Poland Netherlands United Kingdom France Belgium Germany Nordics (Sweden,Finland, Norway,
Denmark)*
Sh
are
of re
sp
on
de
nts
Being able to choose the time for delivery Being able to choose the place for delivery
Note: Europe; spring 2018; 15-79 years; around 1,100 per country; 500 per Nordic country; have shopped online
Further information regarding this statistic can be found on page 64.
Source(s): PostNord; ID 980543
33
How important are the following factors in delivery in your decision to buy goods from an online shop?
E-commerce delivery preferences in selected countries in Europe 2018
SPECIAL: HOME SHOPPING IN GERMANYE-Commerce in Europe
Special: Home Shopping in Germany
6,81 6,47 6,05 5,91 5,73
17,9417,43 17,2
16,62 16,31
25,2724,79 24,63 24,42
23,83
20,5 20,5521,68
23,14
24,58
0
5
10
15
20
25
30
2014 2015 2016 2017 2018
Num
be
r o
f p
eo
ple
in
mill
ion
s
Highly interested Interested Not very interested Not interested
Note: Germany; 2014 to 2018; 14 years and older; German-speaking population
Further information regarding this statistic can be found on page 65.
Source(s): IfD Allensbach; ID 382059
35
Number of people interested in teleshopping programs on television in Germany from 2014 to 2018, by level of interest (in millions)
Interest in teleshopping programs on television in Germany 2014-2018
Special: Home Shopping in Germany
0,050,13
0,25
0,39
0,53
0,65
0,77
0,86
1,041,11 1,14
1,211,26
1,36
1,46
1,56
1,691,76
1,83
1,931,99
2,09
0
0,5
1
1,5
2
2,5
'97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13 '14 '15 '16 '17 '18*
Reve
nu
e in
bill
ion
eu
ros
Note: Germany; 1997 to 2017; October 2018
Further information regarding this statistic can be found on page 66.
Source(s): Goldmedia; VAUNET; ID 418264
36
Revenue from teleshopping in Germany from 1997 to 2017, with a projection for 2018 (in billion euros)
Revenue from teleshopping in Germany 1997-2018
Special: Home Shopping in Germany
2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006
Total 397 403 403 394 421 416 390 360 365 354 342
Federal, regional and local TV channels 214 222 231 232 261 267 251 231 235 226 234
Pay TV 89 86 80 75 77 72 76 75 68 72 58
Specialty channels 60 57 54 48 45 40 45 37 43 37 33
Teleshopping 20 22 20 18 18 17 - - - - -
Generalist channels 12 16 16 18 17 17 15 14 16 16 14
TV windows 2 2 2 3 3 3 3 3 3 3 3
Note: Germany; 2006 to 2016; channels that are licensed in several federal states were only counted once
Further information regarding this statistic can be found on page 67.
Source(s): ALM; ID 388814
37
Number of television channels in Germany from 2006 to 2016, by segmentNumber of TV channels in Germany 2006-2016, by segment
Special: Home Shopping in Germany
15.655
9.021
4.165
4.035
312
269
322
116
114
12.243
11.088
4.399
4.714
1.023
319
246
277
53
0 2000 4000 6000 8000 10000 12000 14000 16000 18000
Online marketplaces
Multi-channel retailers (total)
Internet pure players
Stationary retail traders
Manufacturer
Teleshopping
Pharmacy
Shopping club
Nonassignable
Male Female
Revenue in million euros
Note: Germany; 2017; revenues incl. value added tax
Further information regarding this statistic can be found on page 68.
Source(s): bevh; GIM; ID 452009
38
Online and mail order retail revenue in Germany in 2017, by retailer type and gender (in million euros)
Online and mail order retail revenue in Germany 2017, by retailer type and gender
REFERENCESE-Commerce in Europe
References40
Source and methodology information
Source(s) Statista
Conducted by Statista
Survey period 2018
Region(s) n.a.
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by Statista
Publication date March 2019
Original source Digital Market Outlook
Website URL visit the website
Back to statistic
Notes:
The e-commerce market includes the sale of physical goods via a digital channel to a private end user (B2C). This comprises
purchases via desktop computer (including notebooks and laptops) as well as purchases via mobile devices such as
smartphones and tablets. The main sales channels are cross-brand online mail order companies and the online shops of
individual companies. All monetary figures refer to the annual gross revenue and do not factor in shipping costs. The exact
definition of the Fashion market can be found here
E-commerce revenue forecast in Europe from 2017 to 2023, by segment (in billion U.S. dollars)
E-commerce revenue in Europe 2017-2023, by segment
References41
Source and methodology information
Source(s) Eurostat
Conducted by Eurostat
Survey period December 2017 to November 2018
Region(s) EU
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by Eurostat
Publication date January 2019
Original source Volume of retail trade up by 0.6% in euro area, page 5
Website URL visit the website
Back to statistic
Notes:
* The index of the volume of retail trade is a measure of the evolution of turnover (or total amount of goods sold) in the retail
trade. The data show deflated indices for total retail trade, calendar and seasonally adjusted. Base year (100) is 2015.
Turnover volume index for the retail trade in the European Union (28 countries) from December 2017 to November 2018*
Volume of retail trade monthly in the European Union 2017-2018 (as index)
References42
Source and methodology information
Source(s) PostNord
Conducted by PostNord
Survey period 2018*
Region(s) Italy
Number of respondents 1,000 per country
Age group 15-79 years
Special characteristics n.a.
Published by PostNord
Publication date October 2018
Original source E-Commerce in Europe 2018, page 54
Website URL visit the website
Back to statistic
Notes:
* Survey dates: Responses were recalculated on the basis of the internet penetration that existed in each country in June 2017.
Share of European online shoppers who purchased online from internet shops based in Italy in 2018, by country
Share of European customers of online shops in Italy 2018, by country
References43
Source and methodology information
Source(s) PostNord
Conducted by PostNord
Survey period 2018
Region(s) Europe, Denmark, Finland, Iceland, Norway, Sweden
Number of respondents 11,000*
Age group 15-79 years
Special characteristics n.a.
Published by PostNord
Publication date October 2018
Original source E-commerce in Europe 2018, page 54
Website URL visit the website
Back to statistic
Notes:
* Number of respondents per country: UK, 1,069; Spain, 1,092; Germany, 1,124; France, 1,098; Netherlands, 1,131; Italy,
1,085.
Share of online shoppers in selected European countries who purchased online from Nordic online shops in 2018, by country
Share of European customers of online shops in Nordic countries 2018, by country
References44
Source and methodology information
Source(s) PostNord
Conducted by PostNord
Survey period 2018
Region(s) Spain
Number of respondents 1,000 per country
Age group 15-79 years
Special characteristics n.a.
Published by PostNord
Publication date October 2018
Original source E-commerce in Europe 2018, page 54
Website URL visit the website
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Notes:
n.a.
Share of European online shoppers who purchased online from internet shops based in Spain in 2018, by country
Share of European customers of online shops in Spain 2018, by country
References45
Source and methodology information
Source(s) PostNord
Conducted by PostNord
Survey period 2017 and 2018*
Region(s) Germany
Number of respondents 1,000 per country
Age group 15-79 years
Special characteristics purchase within the last 12 months
Published by PostNord
Publication date October 2018
Original source E-commerce in Europe 2018, page 54
Website URL visit the website
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Notes:
* Survey dates: Responses were recalculated on the basis of the internet penetration that existed in each country in June 2017.
Share of European online shoppers who purchased online from internet shops based in Germany in 2017 and 2018, by country
Share of European customers of online shops in Germany 2017-2018, by country
References46
Source and methodology information
Source(s) PostNord
Conducted by PostNord
Survey period 2018*
Region(s) Poland
Number of respondents 1,000 per country
Age group 15-79 years
Special characteristics n.a.
Published by PostNord
Publication date October 2018
Original source E-commerce in Europe 2018, page 54
Website URL visit the website
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Notes:
* Survey dates: Responses were recalculated on the basis of the internet penetration that existed in each country in June 2017.
Share of European online shoppers who purchased online from internet shops based in Poland in 2018, by country
Share of European customers of online shops in Poland 2018, by country
References47
Source and methodology information
Source(s) PostNord
Conducted by PostNord
Survey period 2018
Region(s) United Kingdom
Number of respondents 1,000 per country
Age group 15-79 years
Special characteristics purchase within the last 12 months.
Published by PostNord
Publication date October 2018
Original source E-commerce in Europe 2018, page 54
Website URL visit the website
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Notes:
n.a.
Share of European online shoppers who purchased online from internet shops based in the United Kingdom (UK) in 2018, by country
Share of European customers of online shops in the UK 2018, by country
References48
Source and methodology information
Source(s) PostNord
Conducted by PostNord
Survey period 2017 and 2018*
Region(s) France
Number of respondents 1,000 per country
Age group 15-79 years
Special characteristics purchase within the last 12 months
Published by PostNord
Publication date October 2018
Original source E-commerce in Europe 2018, page 54
Website URL visit the website
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Notes:
* Survey dates: Responses were recalculated on the basis of the internet penetration that existed in each country in June 2017.
Share of European online shoppers who purchased online from internet shops based in France in 2017 and 2018, by country
Share of European customers of online shops in France 2017-2018, by country
References49
Source and methodology information
Source(s) EMOTA
Conducted by EMOTA
Survey period 2013
Region(s) Europe
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by EMOTA
Publication date March 2014
Original source E-commerce in Europe, page 5
Website URL visit the website
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Notes:
* Forecast. B2C E-commerce turnover includes online travel, digital downloads and event tickets; excludes online gaming and
financial services.
Domestic and cross-border B2C e-commerce sales in Europe from 2013 to 2018 (in billion euros)
Europe: domestic and cross-border B2C e-commerce sales 2013-2018
References50
Source and methodology information
Source(s) IPC; Survey Sampling International
Conducted by Survey Sampling International
Survey period 2 October, 2018 to 23 October, 2018
Region(s) Belgium
Number of respondents 1,000
Age group n.a.
Special characteristics online shoppers who have purchased physical goods online at least once in the last
three months and who have done at least one cross-border online purchase in the
last twelve months
Published by IPC
Publication date February 2019
Original source Cross-Border E-commerce Shopper Survey 2018, page 11
Website URL visit the website
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Notes:
n.a.
Please specify the country from which you bought your most recent online cross-border purchase?
Leading countries for cross-border e-commerce purchases from Belgium 2018
References51
Source and methodology information
Source(s) IPC; Survey Sampling International
Conducted by Survey Sampling International
Survey period 2 October, 2018 to 23 October, 2018
Region(s) Netherlands
Number of respondents 1,000
Age group n.a.
Special characteristics online shoppers who have purchased physical goods online at least once in the last
three months and who have done at least one cross-border online purchase in the
last twelve months
Published by IPC
Publication date February 2019
Original source Cross-Border E-commerce Shopper Survey 2018, page 11
Website URL visit the website
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Notes:
n.a.
Please specify the country from which you bought your most recent online cross-border purchase?
Leading countries for cross-border e-commerce purchases from the Netherlands 2018
References52
Source and methodology information
Source(s) IPC; Survey Sampling International
Conducted by Survey Sampling International
Survey period 2 October, 2018 to 23 October, 2018
Region(s) Luxembourg
Number of respondents 1,000*
Age group n.a.
Special characteristics online shoppers who have purchased physical goods online at least once in the last
three months and who have done at least one cross-border online purchase in the
last twelve months
Published by IPC
Publication date February 2019
Original source Cross-Border E-commerce Shopper Survey 2018, page 11
Website URL visit the website
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Notes:
* The source states that "[the] sample size was 500 or 1000 respondents for 38 of the 41 survey countries (a smaller sample
size was used in Luxembourg, Cyprus and Iceland)."
Please specify the country from which you bought your most recent online cross-border purchase?
Leading countries for cross-border e-commerce purchases from Luxembourg 2018
References53
Source and methodology information
Source(s) PostNord; Nepa
Conducted by PostNord; Nepa
Survey period 2018
Region(s) Denmark, Finland, Norway, Sweden
Number of respondents Sweden, 536; Norway, 561; Denmark, 533; Finland, 528
Age group 15-79 years old
Special characteristics n.a.
Published by PostNord
Publication date October 2018
Original source E-Commerce in Europe 2018, page 54
Website URL visit the website
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Notes:
* Weighted average for Denmark, Finland and Norway (i.e., excluding Sweden).
From which countries have you bought products online?Ranking of most popular countries to shop online in the Nordics 2018
References54
Source and methodology information
Source(s) Gemius
Conducted by Gemius
Survey period 30 March 2018 - 23 April 2018
Region(s) Poland
Number of respondents 1500
Age group 15 years and older
Special characteristics Internet users
Published by Gemius
Publication date June 2018
Original source E-commerce w Polsce 2018, page 8
Website URL visit the website
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Notes:
* The report was prepared by Gemius in cooperation with the Chamber of Digital Economy. The survey presented in the report
for 2018 was conducted in the form of a CAWI (computer-assisted web interview) on a representative sample of 1,500 internet
users aged 15 plus. The data were collected from 30 March to 23 April 2018. The statistics contains additional data from the
separate Gemius reports for 2015 and 2017.
Rate of cross-border e-commerce usage in Poland from 2015 to 2018*Cross-border e-commerce usage in Poland 2015-2018
References55
Source and methodology information
Source(s) Eurostat
Conducted by TNS
Survey period 2009 to 2017
Region(s) EU
Number of respondents n.a.
Age group 16-74 years
Special characteristics individuals who had purchased goods or services online for private purposes within
the last three months
Published by Eurostat
Publication date November 2018
Original source eurostat.ec.europa.eu
Website URL visit the website
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Notes:
This indicator includes all private individuals aged 16 to 74 years. Financial investments are excluded.
Share of e-commerce users in the European Union from 2009 to 2017, by countryE-commerce usage rate in the European Union 2009-2017, by country
References56
Source and methodology information
Source(s) Statista
Conducted by Statista
Survey period 2018
Region(s) n.a.
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by Statista
Publication date March 2019
Original source Digital Market Outlook
Website URL visit the website
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Notes:
The e-commerce market includes the sale of physical goods via a digital channel to a private end user (B2C). This comprises
purchases via desktop computer (including notebooks and laptops) as well as purchases via mobile devices such as
smartphones and tablets. The main sales channels are cross-brand online mail order companies and the online shops of
individual companies. All monetary figures refer to the annual gross revenue and do not factor in shipping costs. The exact
definition of the eCommerce market can be found here
Digital buyer penetration in Europe from 2017 to 2023 (in percent)Digital buyer penetration in Europe 2017-2023
References57
Source and methodology information
Source(s) Statista
Conducted by Statista
Survey period 2018
Region(s) n.a.
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by Statista
Publication date March 2019
Original source Digital Market Outlook
Website URL visit the website
Back to statistic
Notes:
The e-commerce market includes the sale of physical goods via a digital channel to a private end user (B2C). This comprises
purchases via desktop computer (including notebooks and laptops) as well as purchases via mobile devices such as
smartphones and tablets. The main sales channels are cross-brand online mail order companies and the online shops of
individual companies. All monetary figures refer to the annual gross revenue and do not factor in shipping costs. The exact
definition of the eCommerce market can be found here
Digital buyer penetration in Germany from 2017 to 2023 (in percent)Digital buyer penetration in Germany 2017-2023
References58
Source and methodology information
Source(s) Statista
Conducted by Statista
Survey period 2018
Region(s) n.a.
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by Statista
Publication date March 2019
Original source Digital Market Outlook
Website URL visit the website
Back to statistic
Notes:
The e-commerce market includes the sale of physical goods via a digital channel to a private end user (B2C). This comprises
purchases via desktop computer (including notebooks and laptops) as well as purchases via mobile devices such as
smartphones and tablets. The main sales channels are cross-brand online mail order companies and the online shops of
individual companies. All monetary figures refer to the annual gross revenue and do not factor in shipping costs. The exact
definition of the eCommerce market can be found here
Digital buyer penetration in Spain from 2017 to 2023 (in percent)Digital buyer penetration in Spain 2017-2023
References59
Source and methodology information
Source(s) Statista
Conducted by Statista
Survey period 2018
Region(s) n.a.
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by Statista
Publication date March 2019
Original source Digital Market Outlook
Website URL visit the website
Back to statistic
Notes:
The e-commerce market includes the sale of physical goods via a digital channel to a private end user (B2C). This comprises
purchases via desktop computer (including notebooks and laptops) as well as purchases via mobile devices such as
smartphones and tablets. The main sales channels are cross-brand online mail order companies and the online shops of
individual companies. All monetary figures refer to the annual gross revenue and do not factor in shipping costs. The exact
definition of the eCommerce market can be found here
Digital buyer penetration in Italy from 2017 to 2023 (in percent)Digital buyer penetration in Italy 2017-2023
References60
Source and methodology information
Source(s) Statista
Conducted by Statista
Survey period 2018
Region(s) n.a.
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by Statista
Publication date March 2019
Original source Digital Market Outlook
Website URL visit the website
Back to statistic
Notes:
The e-commerce market includes the sale of physical goods via a digital channel to a private end user (B2C). This comprises
purchases via desktop computer (including notebooks and laptops) as well as purchases via mobile devices such as
smartphones and tablets. The main sales channels are cross-brand online mail order companies and the online shops of
individual companies. All monetary figures refer to the annual gross revenue and do not factor in shipping costs. The exact
definition of the eCommerce market can be found here
Digital buyer penetration in France from 2017 to 2023 (in percent)Digital buyer penetration in France 2017-2023
References61
Source and methodology information
Source(s) Statista
Conducted by Statista
Survey period 2018
Region(s) n.a.
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by Statista
Publication date March 2019
Original source Digital Market Outlook
Website URL visit the website
Back to statistic
Notes:
The e-commerce market includes the sale of physical goods via a digital channel to a private end user (B2C). This comprises
purchases via desktop computer (including notebooks and laptops) as well as purchases via mobile devices such as
smartphones and tablets. The main sales channels are cross-brand online mail order companies and the online shops of
individual companies. All monetary figures refer to the annual gross revenue and do not factor in shipping costs. The exact
definition of the eCommerce market can be found here
Digital buyer penetration in United Kingdom from 2017 to 2023 (in percent)Digital buyer penetration in United Kingdom 2017-2023
References62
Source and methodology information
Source(s) UPU
Conducted by UPU
Survey period 2017
Region(s) Worldwide
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by UPU
Publication date December 2018
Original source upu.int
Website URL visit the website
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Notes:
Values have been rounded. To retrieve the data, select all the administrations from 2. Economic development class , then select
10.4 Number of parcels, domestic service from One or more Items and the 2017 year from Select one or more years in the list .
Number of parcels distributed worldwide in the domestic sector in 2017, by region (in million units)
Domestic parcel post traffic worldwide by region 2017
References63
Source and methodology information
Source(s) UPU
Conducted by UPU
Survey period 2017
Region(s) Worldwide
Number of respondents n.a.
Age group n.a.
Special characteristics n.a.
Published by UPU
Publication date December 2018
Original source upu.int
Website URL visit the website
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Notes:
Values have been rounded. To retrieve the data, select all the administrations from 2. Economic development class , then select
10.5 Number of parcels, domestic service from One or more Items and the 2017 year from Select one or more years in the list .
Number of parcels delivered worldwide in the international sector in 2017, by region (in million units)
International parcel post traffic worldwide by region 2017
References64
Source and methodology information
Source(s) PostNord
Conducted by Nepa
Survey period spring 2018
Region(s) Europe
Number of respondents around 1,100 per country; 500 per Nordic country
Age group 15-79 years
Special characteristics have shopped online
Published by PostNord
Publication date October 2018
Original source E-commerce in Europe 2018, page 18
Website URL visit the website
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Notes:
* The source did not provide individual data for the four countries but instead grouped them together into a region. Additionally,
the source did not explain the exclusion of Iceland.
How important are the following factors in delivery in your decision to buy goods from an online shop?
E-commerce delivery preferences in selected countries in Europe 2018
References65
Source and methodology information
Source(s) IfD Allensbach
Conducted by IfD Allensbach
Survey period 2014 to 2018
Region(s) Germany
Number of respondents n.a.
Age group 14 years and older
Special characteristics German-speaking population
Published by IfD Allensbach
Publication date July 2018
Original source AWA 2018
Website URL visit the website
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Notes:
Information on base: German-speaking resident population aged 14 years and older. Information on random sample: n
(2014)=25,363, projected to 70.52 million n (2015)=25,140, projected to 69.24 million n (2016)=23,854, projected to 69.56
million n (2017)=23,356, projected to 70.09 million n (2018)=23,389, projected to 70.45 million Find more information on the
methodology of this survey here . The survey question was phrased by the source as follows: "This is a list of different types of
TV shows. Please decide whether you are highly interested, interested, not very interested or not interested at all in watching TV
shows of this kind: teleshopping programs." (original German question: "Hier stehen verschiedene Arten von
Fernsehsendungen. Kreuzen Sie bitte jeweils an, ob Sie Sendungen dieser Art sehr gern sehen, auch noch gern sehen, nicht so
gern sehen oder ob Sie sie gar nicht sehen: Einkaufsfernsehen.")
Number of people interested in teleshopping programs on television in Germany from 2014 to 2018, by level of interest (in millions)
Interest in teleshopping programs on television in Germany 2014-2018
References66
Source and methodology information
Source(s) Goldmedia; VAUNET
Conducted by Goldmedia (1997 to 2012); VAUNET (2013 to 2017)
Survey period 1997 to 2017
Region(s) Germany
Number of respondents n.a.
Age group n.a.
Special characteristics October 2018
Published by VAUNET
Publication date October 2018
Original source vau.net
Website URL visit the website
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Notes:
Some figures were taken from previous publications. * VAUNET autumn projection. According to the source it is an estimate or
projection based on older sources, e-commerce partly included.
Revenue from teleshopping in Germany from 1997 to 2017, with a projection for 2018 (in billion euros)
Revenue from teleshopping in Germany 1997-2018
References67
Source and methodology information
Source(s) ALM
Conducted by die medienanstalten
Survey period 2006 to 2016
Region(s) Germany
Number of respondents n.a.
Age group n.a.
Special characteristics channels that are licensed in several federal states were only counted once
Published by ALM
Publication date July 2017
Original source ALM Jahrbuch 2016/2017, page 73
Website URL visit the website
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Notes:
The figures were taken from the respective ALM year report . Teleshopping was first included in 2011.
Number of television channels in Germany from 2006 to 2016, by segmentNumber of TV channels in Germany 2006-2016, by segment
References68
Source and methodology information
Source(s) bevh; GIM
Conducted by GIM; bevh
Survey period 2017
Region(s) Germany
Number of respondents n.a.
Age group n.a.
Special characteristics revenues incl. value added tax
Published by bevh
Publication date July 2018
Original source bevh.org
Website URL visit the website
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Notes:
* includes sales from senders who are based in the stationary, teleshopping and pharmacy trades.
Online and mail order retail revenue in Germany in 2017, by retailer type and gender (in million euros)
Online and mail order retail revenue in Germany 2017, by retailer type and gender