E-BUSINESS SUITE 11i.10 – CUSTOMER RELATIONSHIP MANAGEMENTORACLE ACCELERATOR FLOWS, FUNCTIONS & PRODUCTS

Sales & Marketing

•Insight to Campaign Plan•Execute Campaign to Event•Execute Campaign to Direct Mail and Advertising•Execute Campaign to E-mail•Execute Campaign to Web•Execute Campaign to TeleSales•Inbound Call to Lead for Telemarketing

•Marketing Campaign Planning •List segmentation•Campaign Execution•Collateral Fulfillment•Telemarketing & Telesales

•Lead to Opportunity for Sales•Opportunity to Order for Sales•Opportunity to Forecast to Management Roll-Up•Inbound Call to Lead for TeleSales•Lead to Opportunity for TeleSales•Opportunity to Order for TeleSales•Product Trade-In to Order

•Opportunity and Pipeline

Management•Lead Capture and

Qualification•Product Trade-In

Management

•Marketing•Telesales•Sales

Service

•Service Request Management•Issue Resolution•Warranty Activation•Self-Service Registration•Knowledge Management•Multi-channel Support•Support Escalations

•TeleService•Install Base•iSupport

•Catalog to Assembled Content•Personalization to Content Deployment•Registration to User Access•Web Prospect to Shopping Cart•Shopping Cart to Contract•Order to Status Inquiry•Order Receipt to Intelligence•Analyze Sales Performance to Compensation Plan•Commission to Payment

•Web Content Management•User Registration•B2B & B2C Web Store•Web Order Management•Cross-sell & Up-sell•Operational Reporting•Compensation Planning

•iStore•E-Business Intelligence•Incentive Compensation

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•Forum Posting to Response•Service Request to Resolution for Web Service•Install Base Update to Product Return•Install Base Update to Product Return for Depot•Service Entitlement to Depot Repair•Service Entitlement to Exchange•Service Request to Entitlement for Depot•Web Service Request to Escalation

•Online Forums •Install Base Tracking•Service Entitlement•Returns (RMAs)•Product Exchanges•Customer Maintenance Support•Technician Dispatch & Scheduling

•Advanced Inbound Telephony•Depot Repair

•Dispatch to Technician Move Order•Install Base Update to Product Return for Dispatch•Service Entitlement to Dispatch•Service Request to Entitlement for Dispatch•Service Request to Parts Replenishment•Author to Sign Service Contract•Expiring Contract to Renewal•Change or Terminate Contract

•Spare Part Inventory Management•Service Contract Authoring•Service Contract Renewals & Terminations•Service Contract Change & Approvals Management

•Field Service•Service Contracts•Quoting

•Service Request to Resolution for TeleService•Service Request to Order•Quote to Warranty/Extended Warranty for Service•Registration to User Access for Self-Support•Create to Publish Knowledge•Maintain Account to Personalize Home Page•Knowledge Base Search to Result

E-BUSINESS SUITE 11i.10 – SUPPLY CHAIN MANAGEMENTORACLE ACCELERATOR FLOWS, FUNCTIONS & PRODUCTS

Supply Chain Management

•Sourcing Requirements to Agreement•Requisition to Receipt – Direct•Requisition to Receipt – Indirect •Supplier Return to Debit•Supplier Return to Replacement•Click to Requisition•Catalog Setup to Management•Requisition to Service Delivery – Time Based•Requisition to Service Delivery – Fixed Price

•Direct & Indirect

Requisitions•Self-service Requisitions•Vendor Selection and

Management•Returns and

Replacements•Debit Memos•Catalog Management•Services Procurement

•Purchasing•iProcurement•Sourcing•iSupplier Portal•Inventory Management•Discrete Manufacturing

•Design to Release•Forecast to Plan Advanced•Plan to Schedule•Schedule to Build - Discrete•Product Standard Costing to Inventory Revaluation•Inspect to Disposition for Order Management•Order to Shipment•Order to Drop Shipment•Customer Return to Credit•Customer Return to Replacement•Assemble to Order to Shipment•Pick to Order to Shipment

•Product Design•Engineering•Forecasting and Demand Management•Planning and Scheduling•Manufacturing Execution•Product Costing•Materials Inspection and Disposition•Order Processing and Shipping•Returns•Order Configuration

•Wall-to-Wall Accuracy Cycle Count•Wall-to-Wall Accuracy Physical Count•Plan to Replenishment (Min-Max Planning)

•Min-Max Planning•Inventory Counting•Stock Adjustments

•Order Management•Configurator•Advanced Product Catalog•Collaboration Suite•CadView-3D

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•New Part Request to Approval•Create to Approve ECR•Create to Approve ECO•Generate BOM to CAD Assembly•Change Order to Prototype•Change Order to Production•Asset Purchase to Maintenance Plan•Planned Work to Maintain Asset•Unplanned Work to Maintain Asset

•Part Creation•Engineering Change Request Management•Engineering Change Order Management•Bills of Material Generation•Prototype Release Management•Production Release Management•Asset Maintenance

•Order to Shipment for Logistics•Inspect to Put Away for Logistics•Plan to Replenish PAR Count Planning•Plan to Replenish –VMI•Consignment to Consumption - VMI

•Order Scheduling•Advanced Shipping Notification•Vendor Managed Inventory•Materials Review & Disposition•Inventory Planning & Replenishment

•Demand Planning•Advanced Supply Chain Planning•Inventory Optimization•Quality

•Mobile Supply Chain Applications•Enterprise Asset Management•Warehouse Management•Collaborative Planning

E-BUSINESS SUITE 11i.10 – ENTERPRISE RESOURCE PLANNINGORACLE ACCELERATOR FLOWS, FUNCTIONS & PRODUCTS

Financials

•Customer Invoice to Receipt•Supplier Invoice to Payment •Expense Report to Invoice •Receipt to Assets•Assets to Depreciation•Bank Statement to Cash Reconciliation•Subledger Journals to Post•Period End Close to Financial Reports•Budget to Approvals•Self-service Expense Report to Invoice

•Accounting•Financial Analysis & Reporting•Cash Management•Asset Management•Payables•Receivables•Period End Close•Invoice Payments•Expense Report Management•Budgeting

•Financials - including: AssetsGeneral LedgerPayablesReceivablesCash Management

•Self-service Account Review to Payment•Internal Controls Framework to Process Review•Assess Risk to Establish Internal Controls•Audit Plan to Certification•Improve Controls to Monitor Compliance•Credit Approval to Customer•Collection Campaign to Collections•Customer Statement to Collections

•Self-service Account

Review•Self-service Payments•Establish Internal

Controls Framework•Internal Controls

Certification•Analyze and Monitor

Internal Controls•Manage Credit Policy•Collections Campaign

Execution

•iReceivables•Internal Controls Manager•Internet Expenses

Projects

•Plan to Project Budget•Time Collection to Payroll Processing for Projects•Project Execution to Invoice•Project Execution to Asset•Analysis to Project Closure

•Planning & Budgeting•Project Time Collection•Project Billing & Control•Project Performance Analysis

Human Resources

•Strategic Staffing to Hire•Benefits to Payroll•Time Collection to Payroll Processing for HR•Termination to Payroll•Payroll to Payment

•Staffing & Hiring•Benefits Enrollment and Administration•Time Collection•Payroll reconciliations and costing•Payroll Processing

•Human Resources•Payroll•Projects•Advanced Collections•iPayment

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