e bourgogne regional shared eGovernmentepsa2009.eu/files/Symposium/Workshop_ebourgogne.pdf · GIP Public holding Businesses, professionals, Individuals Associations Civil servants

e‐bourgogne : regional shared eGovernment

Performance Improvement in Public Service Delivery

EPSA – Maastricht November 2009 Louis‐François Fléri – Patrick Ruetschmann

November 2009EPSA 2009 - Maastriicht

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Population : 1 612 397 (1)

Communes : 2046

Départments: 4Côte d’Or, Nièvre, Saône et Loire, Yonne

Surface : 31 582 km2 of which 30% is forest

Companies : 66 441 (2)

Manufacturing ( 12%), Construction ( 14%), Retail ( 28%) et Services ( 45%)

10 employees and more ( 9%), 500 employees and more ( 0,05%)

Burgundy : key figures1

-IN

SEE

estim

ate

2003

2 -I

NSE

E es

timat

e 20

04

Mainly a rural territoryMainly a rural territory


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Missions and goals

Project missions :Develop and run a shared services platform for Burgundy LA’s.Fully support the change management process.Design and deploy a comprehensive education plan for the whole Region (towards elected members and civil servants).

no SME’s, no LA’s left behind in Information Society

Partnerships :All Burgundy LA’s and local legal entities (LLE’s).Chambers of commerce, professional branches and institutions.Users associations.


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Delivered and shared values

Solidarity and cooperation between Local Authorities and LLEs

Sharing (mutualization) of resources (infrastructures, knowledge, expertise

and tools)

Self administration of each LA ‐ Respect local identity

Equal access and accessibility to all services

Quality and continuity of public service

Shared vision and valuesShared vision and values


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Organisation

GIPPublic holding

Businesses, professionals,

Individuals

Associations

Civil servants

Local authorities

Burgundy

State

Public administrations

centralandlocal

State

Public administrations

centralandlocal

Improverelationships with users

Improve relationship with State

Goals

OperationalStructure

e-bourgogne

A shared platform governed by a common entity (GIP)


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General Architecture Overview

Businesses, professionals

Individuals, citizens

AssociationsCivil servants,agents

Front‐Office

Back‐Office

Trust 3dr party

Servicespartners

Servicesof State

Archiving3rd party

Shared platform

Callcenters


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Three services focusing on interoperability and mutualization

E‐Procurement platform (since January 1st 2005)A single address for all Regional public tenders.

A Shared workspace for all public buyers

A secured workspace – vault – for all businesses

Information services on RFP’s and RFI’s and alerts.

Single entry for enterprises financial support (since January 1st 2006)A one‐stop‐shop

Transparent management of enterprises requests for grants.

On line monitoring of entrerprises request process.

Information services for businesses

Local to Central Government eServices (since 2007)Helios : dematerialisation of procurement tenders attached documents

Actes : dematerialisation of LA’s decisons and meeting reports (legal control)

Over 30 000 online RFPsMore than 1 100 LAs are users

Over 30 000 online RFPsMore than 1 100 LAs are users

15 000 registered entreprises300 000 download (50% formals)

10 000 e‐responses (45% to formals)

15 000 registered entreprises300 000 download (50% formals)

10 000 e‐responses (45% to formals)


New services : 2009 / 2012

Shared services by all Burgundy entities :Digitalization of LA’s to G and thirds and online payment

Legal electronic archiving

Dgital signature

Geolocalisation of nearby public services

One stop shop for grant requests (companies, associations, public bodies, …)

Services suited to each local entities :Web sites for all Burgundy LA’s

On line teleprocedures, certificates (birth, marriage, land register….)

Deployed with an «ad hoc» coaching and training structure :E‐Campus

Structure of specific coaching

System of benchmarked business and administration processes

Call Center

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The 3 Basic Pilars

Shared technical platform (factory) Shared services

Competence center and services for education and eLearning

e‐bourgogne factory e‐bourgogne Services

e‐Campus


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The scope of services is defined by the focus groups bringing together all the actors involved (public buyers, local economy actors such as Chambers of Commerce, archivists…)

A permanent campaign of awareness and communication engaged toward the actors involved (information, push and deployment of the services, trainee sessions in computer use)

A roll‐out strategy specific to the entreprises in partnership with professional organizations (e.g. French Fededration of Building Industry and Public Works)

More that 5 000 days/trainee (starting Nov. 2004) for a cost of 75€/trainee

Methodology : Change Management and e‐Gov Awareness


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The e‐TEN PROCURE Project

Video


Motivations : Technology Complexity of the project and need of industrialized plateform– A technical plateform with industrial quality grades– A multi‐annual development plan on the long run (6 months, 6 years, beyhond) – A deployement strategy with various competencies requirements and

adapatabilities (progessive roll‐out, « on the field » mobilization…)

Develop a relationship between partners instead of a « buyer / supplier »approach

Long term Contractual commitment : quality / timing directly linked to the fees payement

A « Win‐Win » approach when the risks issues have been correctly dealt with.

A 10 years Public/Private Partnership

First French Private/Public ITC in the administrative fieldFirst French Private/Public ITC in the administrative field


Road blocks

Horizontality vs Verticallity : administrative and hierarchical authorities to be correctely adressed

From free to paid services: ROI mesurement capability / administrative services efficiency

Impulse the value of change into a long time way of delivering public services: convince, coach and educate is a belief to be « transfered » to stakeholders

Adressing Local Authorities expectations without shifting the vision to singular/specific delivery of services (« My needs are special, how can you respond to them ? »)

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Key enablers

Develop shared vision & values by making efficiency a reality (cost sharing & business model to be constantly updated)

Get commitment from top political executives in the Region and build a legal governance structure that resists to political changes and embraces critical mass of LA’s and LLE’s

Start by service applications where scalability is crystal clear and can demonstrate benefits of mutualisation (ICT investments, large scale training, adhesion to national and european interoperability framework…)

Develop a FO‐BO model and leave FO to local authorities.

Transforming legal constraints into modernization opportunities (e.g. eProcurement)


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Contact

Questions, contacts :

Louis‐François Fléri ‐ Patrick RuestchmannGIP e‐Bourgogne

(33) 3 80 27 04 20

[email protected]‐bourgogne.fr

www.e‐bourgogne.fr

Documents

e bourgogne regional shared eGovernmentepsa2009.eu/files/Symposium/Workshop_ebourgogne.pdf · GIP Public holding Businesses, professionals, Individuals Associations Civil servants