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ATTN:AFFILIATESSERVICINGWALGREENSSTORES
PROCEDURESFORCORRIGOWORKTRACKNETWORK
NotificationNo:
20140001
NotificationDate:
January31,2014
RESOURCES:
CHRISBARNES
DirectorofOperationsNE
[email protected]
JOELAURINO
TerritoryManager
(DE/MA/MD/ME/NH/
NJ/NY/PA/RI/VT/WV)
[email protected]
MIKETESAR
TerritoryManager
(AL/GA/MS/TN)
[email protected]
LYNNMCMILLIN
TerritoryManager(NC/SC/VA)
[email protected]
SEANFORMAN
ExecutiveVicePresident
ChiefOperatingOfficer
[email protected]
OverviewofChange
Ourpartnershipwithyou,theAffiliate,isanimportantpartof
DynaServ.
Yourperformanceinthefieldandatourcustomerlocations
isacriticalmeasureoftheDynaServbrandbyourcustomers.
Itisimportantthatweprovideahighlevelofservicedelivery
timesthatmeetand/orexceedourcustomerexpectations.
WiththeimplementationoftheCorrigoWorkTrackNetwork,
anupdate
of
the
procedures
for
NTEs,
Store
Stamps,
Reactive
andRecurringWorkOrdersarenecessarytoensureprompt
paymentofinvoices.
ImpactofChange
NTEPROCESS:
WorkOrdersthatrequireadditionalworkabovetheNTEamountwillrequireaproposaltobegeneratedand
submittedforapproval.Pleasesubmityourproposals
throughtheCorrigoWorkTrackNetworkbyopeningthe
detailviewoftheworkorderandintheQuoteSection
selectedit.
STORESTAMPPROCESS:
Pleasemakesurethatallstorestampshavethefollowing: Storenumber
WalgreensWorkOrdernumber Dateofcompletion
Checklistofworkperformedthathasbeencompleted
initsentirety
Pleasenotethatifanyoftheaboveproceduresaremissed
ornotmet,paymentswillbedelayeduntilalltheabove
requirementsarecompleted.
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REACTIVEWORKORDERCTICKETPROCESS:
LetsquicklyreviewtheReactiveWorkOrderprocessinCorrigoWorkTrackNetwork:
WithinMinutes
As
Defined
Upon
Completion
After
Verification
DynaServlogs
intostore
portal
andcreatesa
newwork
order.
You,the
Affiliate,
receivesthe
workorderin
WORKTRACK,
(Affiliateportalfortrackingworkorders)
andacceptthe
assignment.
**
Workexceeds
NTE?
Getproposal!
Afterthework
hasbeen
acceptedby
you,the
Affiliate.Your
firmis
dispatchedto
thesiteand
performsthe
workto
completion.
**
Getthestore
stamp!
DynaServis
notifiedthat
thework
orderis
completed
andverifies
thatwork
was
doneproperly
viaScopeof
Workand
randomcalls
tothestores.
Detailedand
uniform
electronic
invoicessaves
youtimeand
allowsDynaServ
toreceive
invoicing
instantly.
AffiliateContinuousVisibility
PleaseuseattachedtherevisedStoreStamptemplatesforRecurringServices
(Landscaping)and(ParkingLotSweeping)anddiscardtheoldertemplates.
Work
Ordered
Work
Accepted
Work
Performed
Work
Verified
Work
Invoiced
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RECURRINGWORKORDERATICKETPROCESS:
LetsquicklyreviewtheRecurringWorkOrderprocessinCorrigoWorkTrackNetwork:
Within
Minutes
Monthly
Recurring
Services
Upon
Completion
After
Verification
DynaServ
uploads
monthlythe
recurring
service
requestsinto
storeportal.
(Uploadwilltakeplacebetweenthelastweekofcurrentmonthorthefirstweekofnextmonth).
You,the
Affiliate,
receivesthe
workorderin
WORKTRACK,
(Affiliateportalfortrackingworkorders)
andacceptthe
assignment.
Recurring
servicesfor
themonthare
acceptedby
you,the
Affiliate.Work
isperformed
andcompleted
asscheduled.
**
Getthestore
stampatmonth
end!
DynaServis
notifiedthat
theworkorder
iscompleted
andverifies
thatworkwas
doneproperly.
Detailedand
uniform
electronic
invoicessaves
youtimeand
allowsDynaServ
toreceive
invoicing
instantly.
AffiliateContinuous
Visibility
Work
Accepted
Work
Performed
Work
Verified
Work
Invoiced
Work
Ordered
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STEPBYSTEPWORKORDERGUIDE
NowthatwehavereviewedtheoverallprocessofhowCorrigoWorkTrackNetworkwill
workforyou,letsdrilldownalittlefurthersothatyoucanlearnthestepsneededto
acceptthe
work,
complete
the
work
and
invoice
for
the
work
completed.
AttachedistheWONQuickReferenceGuidethatwilltakeyoustepbystepthrough
thatprocess.YoucanalsoviewtheFAQsectionandtherecordedtrainingvideothathas
theconceptoftheoverallprogram:http://www.workordernetwork.com/dynaserv/
BULKBILLINGOPTIONAVAILABLETHROUGHWORKTRACK
ForourAffiliateswhohave30ormoreworkordersamonth,werecommendsigningup
forthebulkbillingprocess.Ifyouhaveanaccountingsoftwareprogram,suchas
QuickBooks,youwillhavethecapabilitytodownloadyourinvoicesanduploadintothe
CorrigoWorkTrackNetwork.ThetemplateisalsoattachedandalinktotheYouTube
videoofhowitworks.VIDEOURL:http://www.youtube.com/watch?v=bf8Ciz4FF4U
FAXYOURSUPPORTINGDOCUMENTS*ONLY*THROUGHWORKTRACK
Inadditionfor2014services,DynaServhasprovidedaNEWFAX#8004768004
throughtheCorrigoWorktrackNetwork.Thisnewoptionwillallowyoutouploadyour
POS(proofofservice)andothersupportingdocumentsintotheworkorder.Thebar
codethatislocatedatthetoprightcorneroftheServiceRequestforminCorrigo
WorkTrackNetwork
will
serve
as
acover
page
for
that
work
order.
For
those
who
have
manyworkorderstofax,youcanfaxinbulkaswell.
BulkFaxExample:
Page1:ServiceRequestFormforWO#123
Page2:InvoiceforWO#123
Page3:POSforWO#123
Page4:ServiceRequestFormforWO#456
Page5:InvoiceforWO#456
Page6:
POS
for
WO
#456
Page7:ServiceRequestFormforWO#789
Page8:InvoiceforWO#789
Page9:POSforWO#789
WorkTrackalsohasabackupfaxnumbershouldyouencounteranydifficultieswiththe
mainfaxnumber.Thebackfaxnumberis8666039767.
WORKTRACK
FAX
8004768004
WORKTRACK
BACKUPFAX
8666039767
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WHATABOUTSERVICESPERFORMEDIN2013?
Ifyoustillhaveworkthatwasperformedin2013thatneedstobeinvoiced,youmaycontinuetogothroughtheoldprocess.TheHelpdeskisavailabletoassistyou.Email
them
at:
[email protected]
Pleasenotethatany2014services(exceptasnotedabove)willberejectedbythe
helpdesk.YoumustjoinCorrigoWorkTrackNetworktogetyour2014services
processedandpaidfor.
IfyouhaveareactiveticketandhavenotpreviouslyjoinedtheCorrigoWorkTrack
NetworkpleasefeelfreetocontactShirleyPearsonat9544767888x125andshecan
assistyou.
SNOWWORKORDERPROCESS:
TheSnowProgramiscurrentlyexcludedfromCorrigoWorkTrackNetwork.Forour
AffiliatesthatareservicingtheSnowProgram,pleasecontinuetoutilizetheFullLife
Cycleprocesscurrentlysetup.
However,weareworkingonaPilotversionoftheSnowProgramthroughthe
WorkTrackNetworkthatwillbeunderwaysoon.
HURRICANEWORKORDERPROCESS:
TheHurricaneProgramiscurrentlyexcludedfromCorrigoWorkTrackNetwork.Forour
Affiliatesthat
are
servicing
the
Hurricane
Program,
please
continue
to
utilize
the
process
currentlysetup.
However,weareworkingonthepossibilityofaddingtheHurricaneProgramthrough
theCorrigoWorkTrackNetwork.Staytunedforfurtherdetails.
Conclusion
Changeisnevereasy.SowiththatinmindweatDynaServthankyouforyourpatience
throughthetransitionoftheworkorderprocessing.Thisimplementation,intime,will
provideoverall
aimproved
quality
of
services
to
our
client,
Walgreens.
Shouldyouneedassistanceorhaveanyquestions,pleasefeelfreetocontactus.
OPERATIONS: SeeyourTerritoryManager
CORRIGOWORKTRACKNETWORK: ShirleyPearson9544767888x125
