Embed Size (px)
Citation preview
Diamond Diamond Yello AccountYello AccountTrainingTraining
Product Description
DYA Ecosystem and Design
DYA Functionalities
What Next?
Product Description
What is Diamond Yello Account
Diamond Yello Account is a product & service that merges banking services with Telco
benefits for MTN registered subscribers.
Banking Services & Telco Services
DYA
Open and operate an account through your MTN Mobile phone, without filling forms Transfer and receive money to and from any bank account in Nigeria Pay for goods and services Apply and receive emergency loans directly from your MTN Mobile phone Earn interest on account balances and bonus airtime each time you use your DYA Deposit and withdraw money from our Agent locations nationwide
The account is a full bank account with a 10 digits NUBAN number.
• To bank the unbanked
• To deepen MTN and Diamond Bank’s current service
portfolio
• To broaden our bouquet of product and services by
offering financial services combined with Telco benefits
• To drive Customer stickiness for MTN.
• Grow customer base of our partner bank
• New income streams for all parties
Why DYA?
Unbanked
Banked
DYA Touch Points
AGENT NETWORK (DEPOSIT,
WITHDRAWAL)
ATM (DEPOSIT, WITHDRAWAL)
MOBILE APP & SIM MENU, USSD (TRANSFERS, BILL
PAYMENTS)
BRANCH NETWORK (WITHRAWAL, DEPOSIT)
IVR
INTERNET BANKING
(TRANSFERS BILL
PAYMENTS)
DYA Ecosystem & Description
DYA Ecosystem
Super Agents
These are organizations that recruit and aggregate Agents
for the purpose of providing Agency services for DYA.
Retail Agents
These are individuals or organizations that offer deposit,
withdrawal and registrations services to the customers.
Merchant - These are individuals or organisations
that accept payments for goods and services on the
DYA platform
DYA Agent Structure
Customer Classification
You can access the Diamond Yello Account menu on MTN line either
through
USSD by dialling *710# (for customers direct
USSD by dialling *502# (For registered agents and super agents)
Download the Apps on www.nextapps.mtnonline.com
By accessing the SIM card menu located under MTN Services.
*710#
How do I Register for this service?
Non-registered recipients do not have an account but can
still receive money from registered Diamond Yello Account
Customers through 3rd party withdrawal i.e. token
generation
They receive a token which they can withdraw for full
amount at agent outlets.
The tokens are valid for 1 month following which they
expire and funds revert to the sender. (DYA Registered
Customer)
Non-registered Users
Diamond Yello Account Functionality
Account Activation by Agent
Once your account set up is completed on the system. You will receive an SMS notification to Dial *502# to activate your Agent Account
Agent Approves Terms and conditions for Diamond Yello Account
Agent Selects Account PIN .
Account is activated!- 10 digits NUBAN Account number is sent to Agent phone
BackOK
DYA
BackOK
Registration
Accept Terms & Con1. Yes
BackOK
Registration
BackOK
Completion
*502#
Cash Out
2. No
Enter Account PIN
Confirm Account PIN
Yello, Thank you for
Your Account number
Registering for DYA
Is 1432135553
Funding Agent Account
Both Retail Agent and Super Agent receive a SMS confirming theFloat has been transferred.
The Retail Agent hands over the amount of money in cash that hehas received as deposit into his DYA agent account
Float Transfer Done!
Retail Agent dials*500# to access the MTN Mobile Menu and follows the steps for Send Money to Agent.
Super Agent accesses his DYA Menu and follows the steps to Transfer Float to the Retail Agent.
The Super Agent monitors the Retail Agent’s DYA float and informs him that he should fund his Account. Retail Agent accepts.
BackOK
Super Agent
Enter Amount
25,000
Transfer Money
BackOK
Super Agent
1. Float Transfer Agent
2. Float Transfer Teller
Ref: Float Transfer
BackOK
Super Agent
Account Pin
Confirm 25,000 ₦to 4534100456
To Confirm Enter
*****
BackOK
Super Agent ₦ 25,000 DYA
sold to 4534100456
Tx ID: CQD145
Available Balance: 500000 ₦ from 7878943219
BackOK
Retail AgentFloat transferred
received for 25.,000 ₦
Available Balance: 50000 ₦
BackOK
DYA
*502#
DYA
BackOK
Super Agent
5. Sell Airtime
6 Transfer Money
4 Quick Pay
3. Pay Merchant
BackOK
Super Agent
Enter DYA NUBAN No
4534100456
BackOK
Superl Agent
Confirm DYA NUBAN No
4534100456
Customer Registration by Agent
Agent Dials *502#
Agent Select Register Customer from his DYA menu
Agent enter s his account Pin to submit request and inform customer to dial * 710# to approve terms and condition .
Customer Selects Account PIN on his phone .
Account is activated!- 10 digits NUBAN Account number is sent to customer phone
BackOK
DYA
*502#
Cash Out DYA
BackOK
Retail Agent
1. Register Customer
3. Cash Withdrawal
BackOK
Retail Agent
Confirm Mobile No
080323xxxxxx
BackOK
Retail Agent
Mobile No
080323xxxxxx2 Cash Deposit
BackOK
Retail Agent
Enter Account PIN
****
Cash Deposit
Both Retail Agent and Super Agent receive a SMS confirming theCash-Out is complete.
for 5,000₦
*502#
Both Retail Agent and Customer receive a SMS confirming theCash I deposit has been completed.
The customer hands over the amount of money in cash that hehas received in e-money
Cash In Completed!
Retail Agent dials*500# to access the MTN Mobile Menu and follows the steps for Send Money to Agent.
The Retail Agent dials *502# or accesses his DYA Menu and follows the steps to perform a Cash deposit.
BackOK
Retail Agent
Enter Amount
5,000
DYA
BackOK
Retail Agent
2. Cash deposit
3. Cash Withdrawal
BackOK
Retail Agent
Confirm DYA No
75236984567
BackOK
Retail Agent
Enter Account PIN
****
for 5,000₦
BackOK
Retail AgentConfirm Cash Deposit
To 75236984567
BackOK
Retail Agent
Cash Deposit made
To 75236984567
From 75236984567
BackOK
CustomerDYA advice
Cash deposit for ₦5,000
Balance: 10000 ₦
The Customer informs the Agent of his intention of doing a Cash In. The Agent confirms that he has enough fund (float) & proceeds.
BackOK
DYA
BackOK
Cash deposit
Enter DYA No
75236984567
1 Register Customer
Cash Withdrawal – From Account
Cash Out Completed!
The Customer informs the Agent of his intention of doing a Cash withdrawal. The Agent confirms that he has enough cash & inform customer to fill register and proceeds.
The Retail Agent accesses his own DYA Menu by dialling *502# and follows the steps to perform a Cash withdrawal.
The Customer receives a verification SMS. The Customer has to dial *707# and approve the Cash withdrawal from his DYA menu.
The Agent asks the customer to turn on the “Allow Cash Out” functionality on the Customer’s DYA menu.
Both Retail Agent and Customer receive a SMS confirming theCash withdrawal has been
completed.
The Retail Agent hands over the amount of money in cash that hehas received in float
Cash withdrawal is Completed!
Cash Withdrawal - From Token
Retail Agent dials*500# to access the MTN Mobile Menu and follows the steps for Send Money to Agent.
Both Retail Agent and Super Agent receive a SMS confirming theCash-Out is complete.
BackOK
Retail Agent
Enter ReceiverID No
1234587
BackOK
Retail Agent
Enter Receiver Name
Dayo
BackOK
Customer
Enter Secret Code
****
BackOK
Retail Agent
Enter Token no
123456789123
for 1234587
BackOK
Retail AgentConfirm Cash out
to Dayo
Cash Withdrawal
BackOK
Retail Agent
1. From Account
2. From Token
BackOK
Retail AgentCash Withdrwal
made for
₦ 1000
BackOK
Retail Agent
Enter Account PIN
****
The Retail Agent receives a SMS confirming theCash Withdrawal has been completed.
The Retail Agent hands over the amount of money in cash to the customer for the value of the token.
Cash Withdrawal Completed!
The Retail Agent accesses his DYA Menu and follows the steps to perform a Cash withdrawal From Token. He request the token no from the customer.
The Customer Ifills register with amount of the token he wants to withdrawal. The Agent confirms that he has cash & proceeds.
The Retail Agent hands the phone to the customer to enter the Secret Code (provided to customer by the sender).
DYA
BackOK
Retail Agent
3. Cash Withdrawal
2 Cash Deposit
1 Register Customer
BackOK
DYA
*502#
Self Registration by Customer
Customer Dials *710# or types “Yes” in an SMS and sends to 710
Customer Approves Terms and conditions for Diamond Yello Account
Customer Selects Account PIN .
Account is activated!- 10 digits NUBAN Account number is sent to customer phone
BackOK
DYA
BackOK
Registration
Accept Terms & Con1. Yes
BackOK
Registration
BackOK
Completion
*710#
Cash Out
2. No
Enter Account PIN
Confirm Account PIN
Yello, Thank you for
Your Account number
Registering for DYA
Is 0973465238
Float Transfer- Teller
BackOK
Retail Agent
Enter Amount
10,000
Transfer Money
BackOK
Retail Agent
2. Float Transfer Teller
1. Float Transfer Agent
BackOK
Retail Agent ₦ 10,000 DYA
to 12345678901
Tx ID: CQD145
Available Balance: 500000 ₦ from 4534100456
BackOK
TellerFloat transferred
received for 10.,000 ₦
Available Balance: 50000 ₦
BackOK
DYA
*502#
DYA
BackOK
Retail Agent
5. Sell Airtime
6 Transfer Money
4 Quick Pay
3. Pay MerchantBackOK
Retail Agent
Enter Teller Working Fund
No
12345678901
BackOK
Retail Agent
Confirm Teller working Fund No
12345678901
The Retail Agent informs the Super Agent that he wants to withdrawal from his account Super Agent accepts.
Retail Agent accesses his DYA menu by dialling *502# and follows the steps to Transfer Float to the Super Agent.
Both Retail Agent and Super Agent receive a SMS confirming theFloat has been transferred.
The Super Agent hands over the amount of money in cash that hehas received
Float Transfer Done!
Float Transfer
BackOK
Retail Agent
Account Pin
Confirm 10,000 ₦To 12345678901
To Confirm Enter
*****
Daily Cash and Float Management
What Next?
Know Your Customer
This is vital for the following reasons:
To comply with the requirements of relevant Anti-Money Laundering
legislation and regulations;
To help MTN Nigeria to be reasonably certain that the customers are who
they say they are, and that it is appropriate to provide them with the
service;
To help identify, during the course of a relationship, what is unusual and
potentially suspicious transaction behaviour;
To assist law enforcement agencies by providing available information on
customers being investigated following a suspicious activity report.
Know Your Customer (KYC) is a critical part of the overall Diamond Yello
Account Anti-Money Laundering program. KYC refers to the process of
verifying the identity of prospective customers.
Anti-Money Laundering (AML)
Diamond Yello Account Agents and their staff are expected to avail their
best efforts to prevent Diamond Yello Account from being used for money
laundering or financing of terrorism.
“ if you turn a blind eye
wilfully to a suspicious or
actual money laundering
transaction, you wil l be
guilty of money
laundering crime. This wil l
lead to conviction and or
very heavy penalties to
the guilty parties.”
Agent staff are reminded that by law:
Suspicious Transactions
In case of a suspicious transactions
If you are suspicious continue with the transaction in a polite
but cautious manner..
Obtain as much information as possible.
Do not notify the customer about your actions; neither should
you make the customer suspicious.
Report the transaction by calling the Diamond Yello Account
agent helpdesk on 182.
Do not discuss the matter with colleagues, unless they are in
your direct reporting lines.
Do not make notes on the transaction that you have reported
for money laundering
Key Performance Indicators
Retail Agents will be given Registration, Deposits
and Withdrawal transaction targets for each
month.
If these targets are not met ………………………..
Key Performance Indicators
o At the end of each month, MTN will calculate the commissions
payable to every agent.
o MTN pays the Commission directly into Agent’s Diamond Yello
Account into the Agent’s on or before the 15th working day of the
following month.
o The retail agent will receive SMS notification confirming that the
commission has been paid into his account.
o If the retail agent requires a commission statement, the same can
be obtainable from his Super Agent.
Payment and Commissions
What is in it for the Agents
Income line
Transaction Commission
1 RegistrationN120 per customer registered that have performed first deposit into DYA for amount not less than #400
2 Deposit Cash 0.7% of the principal subject to a maximum of N70
3Withdrawal by Account holder (From Account)
0.9% of the principal subject to a maximum of N90
4Withdrawal for non account holder ( Token)
0.9% of the principal subject to a maximum of N90
5Commission on Airtime Purchase
2% on airtime value of purchases made by customers within Retail Agents chain
6Commission on airtime sales directly to customer
2% on airtime value of sold to customers directly
• Retail Agent Share of commission on transactions is 80%• Super Agent share of the Commission on transactions is 20%
Q&A
