DXC MyWorkStyle...Beacons Meridian Mobile App Platform Two beacon modes: 1. Location-based beacon (for wayfinding using a Meridian app can show mobile app users their indoor location

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DXC MyWorkStyleD O YO U WA N T A F U L LY W I R E L E S S , S E C U R E I N F R A S T R U C T U R E

F O R YO U R E M P LOY E E S & C U S TO M E RS ?

Debby Donovan

Campus & Connectivity Networks

DXC.technology

Rich Harnett

Campus & Connectivity Networks

DXC.technology

1 0 . 3 1 . 2 0 1 7


TRAVEL AND TRANSPORATION COMPANIES ARE USING MOBILE SOLUTIONS TO DELIVER TANGIBLE

BUSINESS OUTCOMES

• Enhance the consumer travel experience with personalized, contextually-aware, connected travel solutions.

– Improve the value-added time patrons spend in the airport, through real-time personalized information

– Provided a better customer experience for passengers through improved comfort within the airport

• Ease airport congestion with queue busting mobile apps for passenger check in and indoor wayfinding

from check-in to the departure gate.

– Optimize passenger routing through the airport

• Increase revenue opportunities and upsell ancillary services through mobile engagement and

interactions with customers.

– Raise indirect revenue generated by airport merchants through redirecting customized campaigns and offerings

• Increase efficiency in freight and logistics, loading and unloading with mobile apps and location-based services.


CASE STUDY – ORLANDO INT’L AIRPORT (MCO)

▪ Aruba Networks’ wireless infrastructure (~900 Aruba Beacons)

▪ Meridian-powered mobile app▪ AirWave network management▪ ClearPass policy management

Client outcomes

▪ Enables airport to generate $26+ Billion in direct and indirect value over next decade

▪ Turn-by-turn directions for 35+ Million annual travelers

▪ Geo-locate ATMs, water fountains, etc.

▪ Receive flight status for all airlines

▪ Routes to Shopping, dining, lodging displays

▪ Supports 18,000 employees, 40+ airlines and 100+ retailers with wayfinding and secure connectivity

▪ Smooth operations for airline and airport operations covering 13,000 acres

▪ Robust security for a wireless environment

The Orlando International Airport (MCO) deployed beacons and an Aruba Meridian-powered mobile app.

The app provides precise indoor navigation and real-time flight updates to improve traveler experiences, airport operations and tenant services.

DXC solution

Screen shot of app & indoor wayfinding

Airport wayfinding & secure WLAN


https://orlandoairports.net/app/

iOS: https://itunes.apple.com/us/app/orlando-mco/id939593688?ls=1&mt=8

Android: https://play.google.com/store/apps/details?id=net.orlandoairports.mobile&hl=en

Video: http://www.orlandosentinel.com/news/83230676-132.html

DOWNLOAD THE MCO APP

https://orlandoairports.net/app/

https://itunes.apple.com/us/app/orlando-mco/id939593688?ls=1&mt=8

https://play.google.com/store/apps/details?id=net.orlandoairports.mobile&hl=en

http://www.orlandosentinel.com/news/83230676-132.html


MCO SMARTPHONE APP - FUNCTIONALITYThe MCO mobile app includes a wide variety of features including:

• Flight status and notifications

• Remember your parking location

• Location of airline counters and gates

• Location of rental cars and other transportation

• Dining and shopping information and locations

• Ground transportation and parking options

• Airport terminal layout and map

• Customized terminal and airside directions feature

• Airport amenities

• Indoor turn-by-turn Navigation and location awareness


MOBILE ENGAGEMENT WITH ARUBA NETWORK COMPONENTS

- White-label or custom- Active Wi-Fi Connection

Not Needed

DXC-Powered Mobile App

Self-registration, app delivery, personalized advertising in the

browser

ClearPass GuestAruba Wi-Fi

Aruba App Platform

Location-based and personalized content for apps

Aruba Beacons

Blue dot directions & notifications based on real-

time position.

Network management

AirWavePolicy management

ClearPass

Location analytics

Analytics and Location Engine

(ALE)

Micro-location services

Meridian with mobile app

development SDK


KEY ARUBA NETWORK COMPONENTS FOR THIS CASE STUDY

Beacons Meridian Mobile App Platform

Two beacon modes:1. Location-based beacon (for

wayfinding using a Meridian app can show mobile app users their indoor location with a blue dot)

2. Proximity-aware beacon (allows Meridian app to send push notification to mobile devices that come within signal range

4 types of hardware beacons:1. Battery-powered (4 yr lifespan)2. Event beacon (4 month lifespan3. USB-powered4. Access Point-based (all newer

AP’s include beacons)

Cloud-based platform / subscription-based serviceMapping and Routing – Easily upload and manage location floorplans. Supports custom routing viewed via iOS and Andriod apps.Blue Dot Wayfinding – Add turn-by-turn directions based on mapping, current location and Aruba’s BLE-based beacon solutions.Asset Tracking – Support the tracking of valued items using floorplans, BLE-enabled Aruba WLAN infrastructure and tags.Campaigns – Amplify promotions or general news via proximity-based notifications. Supported with or without map feature. Includes campaign analytics.AppMaker – Quickly build a custom branded mobile app for mobile engagement or asset tracking.


DIGITAL & MOBILITY OPPORTUNITIES FOR AIRLINES

▪ Airlines have lagged in adopting mobility due to complexity in operations and systems, unclear objectives and requirements

▪ Mobility requires high-demand skillsets: rarely found in airline talent pools

▪ Proprietary consultative tools:– RightStepTM methodology– Rapid Collaboration WorkshopTM techniques

▪ Workplace & Mobility solutions– 90+ countries, 600+ clients– 810,000+ managed mobility seats– 8,500+ mobility SMEs

▪ Passengers expect more from airlines and personalized travel is the key to business growth for airlines

▪ Mobility is a critical channel to enhancing the travel experience

…however, there are

challenges to driving this

change

Airline market is

fundamentally undergoing a

change…

…we believe DXC is the right

partner for this journey

A partner with the right

experience and expertise is

critical to the success…

A fundamental shift in consumer expectations is affecting many industries, upsetting old processes and forcing new ones. “Connect and Communicate Anywhere” is the new normal, driven by digital disruption.

▪ Partner leverages cross-industry best practices and technical depth on mobility

▪ Applies proven methods/ tools to improve speed, quality and value

▪ Extensive experience in Airline industry– 30+ years presence– ½ Billion reservations processed annually– Member of IATA’s Simplify Business Think Tank

▪ Consulting– 800-strong workforce– Average 15+ years experience


DXC MyWorkStyle

Talk to us about:

Workplace support and management, mobility solutions, mobile app ideation and design engagement, productivity,

unified communications, MyWorkStyle transformation workshops and advisory services

External: www.dxc.technology/workplace_and_mobility


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DXC MyWorkStyle...Beacons Meridian Mobile App Platform Two beacon modes: 1. Location-based beacon (for wayfinding using a Meridian app can show mobile app users their indoor location