Jackson invests in technology innovation

Client name: Jackson National Life Insurance Company

Location: Lansing, Michigan

Industry: Insurance

Success Story: Jackson National Life Insurance Company

www.dxc.technology

About DXC Technology

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, serving nearly 6,000 private and public-sector clients from a diverse array of industries across 70 countries. The company’s technology independence, global talent and extensive partner network deliver transformative digital offerings and solutions that help clients harness the power of innovation to thrive on change. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.

© 2018 DXC Technology Company. All rights reserved. MD_6997a-18. March 2018

Success Story: Jackson National Life Insurance Company

Challenge• Drive innovation and

efficiency while improving customer service

Solution• Administration system

consolidation and distribution system upgrade

Results• Modernized platform

• Support for new product innovations

• Flexibility for creative service models

Jackson is one of the top 20 life insurance companies in the United States and the nation’s largest writer of variable annuities. Jackson has partnered with DXC (previously Hewlett Packard Enterprise Services) since 1994, and uses a variety of DXC insurance products and technology services that are helping the company improve efficiencies and achieve its business goals.

Staying ahead of the curve

Bonnie Wasgatt, Jackson’s senior vice president and CIO, says the insurance industry changes rapidly, and companies need to keep up with the latest technology to stay ahead of the curve. “Good enough is not good enough,” she says. “You need to be the best and focused on high quality, long-term delivery and the ability to manufacture at the rate that we need and adjust and adapt. Being completely flexible is very important.”

This means leveraging world-class insurance software [DXC] offers. One such product is CyberLife®, a Web-enabled system that provides cost-effective administration of life insurance and annuity products.

“It is our backbone administration system,” Wasgatt says. “I am pleased to say that we have moved from using multiple administration systems to consolidating on one administration system, which is CyberLife.”

Long-term partners matter

“We are a long-standing client of [DXC], and they’re critical to our administration processing and operations,” Wasgatt says. “[DXC] has very deep domain knowledge, and also their long-standing record of customer service and software development is very important to us. So it is partnership, reputation and the ability to produce excellent systems, it’s all part of the package.”

“Every company needs to be thinking about where they want to be in 5 to 10 years and trying to stay ahead of some of the challenges in our industry — not just compliance, but also social media,” Wasgatt says. “In the end, business results are what really matter. Being able to count on the results and know that they’re going to be there and sustain over time is critical.”

This success story was originally written by CSC, which is now a part of DXC Technology as of April 2017.