dwl120+ manual 031003 - support.dlink.com

Manual

Building Networks for People

D-Link DG-104SVoIP Station Gateway

Version 1.10

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Contents

Package Contents ................................................................................3

Introduction............................................................................................4

Features and Benefits ...........................................................................5

Getting Started ......................................................................................6

Understanding Indicators .......................................................................9

Configuration ...................................................................................... 11

Using the Boot Menu ...........................................................................21

Using Web-Based Management .........................................................30

Command Line Interface .....................................................................54

Technical Specifications ......................................................................62

Waranty ...............................................................................................65

Registration ........................................................................................68

Contacting Technical Support ..............................................................69

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Package Contents

System Requirements:

Internet Explorer Version 6.0 or Netscape NavigatorVersion 6.0 and Above

Computers with Windows, Macintosh, or Linux-basedoperating systems with an installed Ethernet adapter

Contents of Package:D-Link DG-104S VoIP Station Gateway

Ethernet Cable (RJ-45)

A/C Power Adapter

If any of the above items are missing, please contact your reseller.

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IntroductionThe D-Link DG-104S VoIP Station Gateway links traditional telephony networksto IP networks with conventional telephony devices such as analog phones orfax machines. The DG-104S includes four loop start Foreign ExchangeSubscriber (FXS) interfaces with normal RJ-11 telephone connectors thatprovide voice/fax communication over the IP network, and it also provides two10/100 Mbps Fast Ethernet ports. One Ethernet port is for a DSL/Cable Modemor other WAN devices and the other may function as a connection to create ahome or small office LAN network. Enabling NAT on the DG-104S will allowmultiple clients to connect to the Internet. It can be configured/monitored viathe Console, Web browser, or Telnet and SNMP management is also supported.By routing calls over the Internet or any IP network, this gateway can reduce oreliminate long distance or inter-office phone charges. Corporations can alsoenjoy the benefits of network consolidation and the reduction of leased lines byrelying on the Internet service providers to deliver toll-quality voicecommunications over the IP networks.

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Features and BenefitsDesigned for versatility and performance, the DG-104S VoIP Gateway providesthe following features:

One 10/100 Fast Ethernet LAN port for connecting to a local network

One 10/100 Fast Ethernet WAN port for connecting to a call agent

Four analog loop-start FXS interfaces using female RJ-11 connectors

IP address assignment using DHCP (Dynamic Host ConfigurationProtocol) or static configurationSilence suppression to reduce bandwidth consumption

Comfort noise generation for a more natural feel

Adaptive jitter buffer for smooth voice reception

Lost packet recovery ability for improved voice quality

Command port for easy configuration

Remote Software download/update

Support IP sharing to allow multiple users to access the Internetvia a single IP address

Caller ID

QoS support to ensure voice quality

Built-in PPPoE function to support dial-up connection for broadbandtechnology

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Getting StartedIdentifying External Components

LED Indicator Panel: Refer to the next section titled, “UnderstandingIndicators,” for detailed information about each of the VoIP Gateway’s LEDindicators.

Front Panel

Rear Panel

AC Power Connector: For the included power adapter. If you use apower adapter other than the one included with the product, please makesure that it has a DC output of 12VDC/1A.

Diagnostic Port: An RS-232 serial port used to configure the device.Plug one end of a straight-through wired RS-232 cable to the device andthe other end to a serial port of a PC running a terminal emulation pro-gram (such as Microsoft HyperTerminal) or a VT-100 terminal.

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Getting StartedIdentifying External Components

Fast Ethernet LAN: A 10/100 dual-speed Ethernet port fitted with an RJ-45 connector used to connect the VoIP gateway to a LAN device (hub,switch, PC, etc.). This port accepts Category 5 or better UTP cablingwith an RJ-45 connector.

Phone 1 to 4: Normal RJ-11 phone jacks used to connect analog (ordigital) telephones and fax machines. Plug your telephone(s) and/or faxmachine directly into any of these jacks.

InstallationWhen choosing a place to install the VoIP Gateway, please Use the followingguidelines:

The power outlet should be within 1.82 meters (6 feet) of the device.

Visually inspect the power cord and see that it is secured to the ACpower connector.

Do not place heavy objects on the DG-104S at any time. Placing theDG-104S in a well ventilated area is very important. Not doing so maycause damage to the unit.

When installing the unit on a desktop or shelf, the rubber feet in-cluded with the device should be attached. These cushioning feetshould be attached to the bottom corners of the device.

Fast Ethernet WAN: A 10/100 dual-speed Ethernet port fitted with anRJ-45 connector used to connect the VoIP gateway to a WAN device(usually a router). This port accepts Category 3, 4 or 5 UTP cabling withan RJ-45 connector.

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Getting Started

Connecting the Network Cable

Category 3, 4 or 5 UTP cable can be used to make the Ethernet connection toyour router.

Connecting the VoIP Gateway to a Hub/Switch

Connecting the VoIP Gateway to a ComputerThe DG-104S requires a straight-through cable when connecting to a computer.Make sure that your IP address on your Ethernet card is in the same subnet asthe DG-104S otherwise it will not connect.

When connecting the LAN port to a hub or switch, you will need to use a cross-over cable.

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Understanding IndicatorsBefore configuring your VoIP Gateway, take a few minutes to look over thissection and familiarize yourself with the front panel LED indicators depictedbelow.

Power: This LED is lit when the device is receiving power; otherwise, itis unlit.

WAN: This LED displays the connection speed, link status, and activityon the 10/100 dual-speed Ethernet port that is used to connect to yourWAN device (usually a DSL/cable modem).

10/100M: This indicator remains unlit when there is no connection, orthe port is operating at 10Mbps through a connection to a 10BASE-Tdevice. It is lit when the port is operating at 100Mbps through a con-nection to a dual-speed or 100BASE-TX Fast Ethernet device.

Link/Act: When a good link to a powered-up, but idle device is de-tected on a port, this indicator shines steadily. When packets are re-ceived from the device, the indicator blinks.

Status: This LED will flash quickly when the DG-104S is either perform-ing a self test or booting up. The LED will remain lit when the system isready for a connection with the Gatekeeper. It will remain dark when thesystem is ready but can not receive an acknowledgement from theGatekeeper.

Status

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Phone 1 to 4: Lights when standard phone port is in use.

Note: If a powered-up device is connected to a port and the port’s Link/Act statusindicator is unlit, the most probable cause is a cabling or connection problem(for example, wrong cable type or bad contact) or a device malfunction.

LAN: This LED displays the connection speed, link status, and activity onthe 10/100 dual-speed Ethernet port that is used to connect to your LAN.

10/100M: This indicator remains unlit when there is no connection, orthe port is operating at 10Mbps through a connection to a 10BASE-Tdevice. It is lit when the port is operating at 100Mbps through a con-nection to a dual-speed or 100BASE-TX Fast Ethernet device.

Link/Act: When a good link to a powered-up, but idle device is de-tected on a port, this indicator shines steadily. When packets are re-ceived from the device, the indicator blinks.

Understanding Indicators

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ConfigurationConfiguring the VoIP Gateway

Using a terminal or computer running terminal emulation softwareconnected to the diagnostic port via an RS-232 cable. In the discussionbelow, the terminal (or computer) is referred to as a console and theconnection, a console connection.

Using a web browser on a computer connected to the device via theWAN or LAN Ethernet connections. In the discussion below, the computerrunning the browser is referred to as the management station.

There are two ways to configure the VoIP gateway:

Configuring the VoIP Gateway Using a Console

Setting up a ConsoleFirst-time configuration can be carried out through a “console,” that is, either(a) a VT100-type serial data terminal, or (b) a computer running communicationssoftware set to emulate a VT100. The console must be connected to theDiagnostics port. This is an RS-232 port with a 9-socket D-shell connector andDCE-type wiring. Make the connection as follows:

1. Obtain suitable cabling for the connection.

You can use either (a) a “null-modem” RS-232 cable or (b) an ordinary RS-232 cable and a null-modem adapter. One end of the cable (or cable/adaptercombination) must have a 9-pin D-shell connector suitable for theDiagnostics port; the other end must have a connector suitable for theconsole’s serial communications port.

2. Power down the devices, attach the cable (or cable/adapter combination)to the correct ports, and restore power.

3. Set the console to use the following communication parameters for yourterminal:

9600 baudVT-100/ANSI compatibleNo parity checking (sometimes referred to as “no parity”)

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8 data bits (sometimes called a “word length” of 8 bits)

1 stop bit (sometimes referred to as a 1-bit stop interval)

No Flow control

Arrow keys enabled

A typical console connection is illustrated below:

Example of a Console Connection

Configuring the VoIP Gateway Using TelnetOnce you have set an IP address for your device, you can use a Telnet pro-gram (in a VT-100 compatible terminal mode) to access and configure it. Mostof the screens are identical, whether accessed from the console port or from aTelnet interface.

Console Usage ConventionsThe console interface uses the following conventions:

Items in <angle brackets> can be toggled on or off using the space bar.Items in [square brackets] can be changed by typing in a new value. Youcan use the Backspace and Delete keys to erase characters behind andin front of the cursor.

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The up and down arrow keys, the left and right arrow keys, the Tab key,and the Backspace key can be used to move between selected items. Itis recommended that you use the Tab key and Backspace key for movingaround the console.

Items in UPPERCASE are commands. Moving the selection to a com-mand and pressing Enter will execute that command, e.g. APPLY, etc.

Note: The command APPLY only applies for the current session. Use SaveChanges from the Main Menu for permanent changes.

First Time Connecting to the VoIP GatewayFirst make the console connection to the device and then power it on. If yourterminal (or terminal emulation program) is properly configured according tothe specifications defined above, you will see the POST test and the boot upprocess. During this process, press <Ctrl+C> to reach the Boot Menu (shownbelow).

If the boot up process has proceeded too far and the Boot Menu shown abovedoes not appear, unplug the device, plug it back in (to restart the boot up pro-cess), and press <Ctrl+C> until the Boot Menu appears.

Initial Screen, First Time Connecting to the device

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Configuration SettingsIn order for the VoIP to function, you must provide the device with the followinginformation:

Where the device receives its IP settings from.

IP settings – IP Address, Subnet Mask, and Default Gateway

All of these settings are found in the first menu item in the Boot Menu named IPConfiguration.

Configure IPUse the <Tab> key to highlight the first menu item Configure IP and press <En-ter>. The IP Configuration screen will now be displayed:

Boot Menu—IP Configuration screen

Notify Entity – The address of the call agent

Residential Gateway – A name for the VoIP gateway as it will be known bythe call agent.

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BOOTP: Use the <Space> key to select the method that the VoIP gate-way will use to obtain its IP settings once it is rebooted. Choices include:

Manual: When Manual is selected, the VoIP gateway will obtain its IPsettings from the fields located just below.BOOTP: When BOOTP is selected, the VoIP gateway will attempt toobtain its IP settings from a BOOTP server located on your LAN.

DHCP: When DHCP is selected, the VoIP gateway will attempt to ob-tain its IP settings from a DHCP server located on your LAN.

IP Address: Enter an IP address for the VoIP gateway.

Subnet Mask: Enter a subnet mask for the VoIP gateway.

Default Gateway: Enter the IP address of the WAN device (usually arouter) you are using to make the WAN connection.

After you have finished, press <Ctrl+S> to save changes to RAM. Next, pressthe <Esc> key to return to the Boot Menu. Position the cursor over the SaveChanges item and press <Enter>. This will save the settings to NV-RAM sothey will still be present after powering off or restarting the device. Position thecursor over the Restart System item and press <Enter> for the changes totake effect.

Your VoIP is now configured for use.

Configuring the VoIP Gateway Using a Web Browser

Setting Up the ConnectionIn order to use a web browser to configure the VoIP gateway, you must makesure it has a valid Ethernet connection to a PC or LAN via its LAN or WANports.

Notify Entity: Enter the appropriate information for your call agent intothis field.

Residential GW: This is the name your VoIP gateway will be known asby the call agent. It usually consists of the IP address or a normal name.

DNS: Enter the IP address for the closest DNS server in this field ifenables the DNS function.

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The VoIP gateway comes with a default IP address of 10.1.10.4. You mustmake sure that your computer is in the same subnet as the VoIP gateway. Youcan do this by changing the IP address of the computer using the screen shownbelow.


Once this is done, run any browser on the computer and point it to the defaultIP address of the VoIP as shown below.

Initial Window, First Time Connecting to the Web-Based Management Module

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Click on the Login to the web-based management module button in the middleof the window. The following window will be displayed:


Initially, the VoIP gateway does not have a Username or Password. To log in,simply click on the OK button.The following window will be displayed:

Device Information window

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To begin configuring the device, click on the Config IP folder on the left-handside of the window (shown below).

Next, click on Config Device IP Address. The following window will appear:

Configure Device IP Address window

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The items on this window are described below:

Restart SettingsGet IP From: Select the method the VoIP gateway will use to obtain its IPsettings once it is rebooted. Choices include:

Manual: When Manual is selected, the VoIP gateway will obtain its IPsettings from the fields located just below.

BOOTP: When BOOTP is selected, the VoIP will attempt to obtain itsIP settings from a BOOTP server located on your LAN.DHCP: When DHCP is selected, the VoIP will attempt to obtain its IPsettings from a DCHP server located on your LAN.




Click on the Save button at the bottom right of the screen to save the settings.

Next, click on the Config Call Agent IP Address item in the list at the left of thescreen. The following window will appear:

PPPoE Settings (for DSL users)

State: Enables or disables the PPPoE function.

User Name: Enter the User Name for the PPPoE function.

Password: Enter the Password for the PPPoE function.

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Configure Call Agent IP Address window

Click on the Save button at the bottom right of the screen to save the settings.

DNS State: When this item is enabled and the call agent is not responding,the device will try to get the call agent’s IP settings from the DNS serverdefined above.

Notify Entity: Enter the appropriate information for your call agent intothis field.RGW Name: This is the residential gateway name your VoIP gateway willbe known as by the call agent. It usually consists of the IP address or anormal name.

DNS IP: Enter the IP address for the closest DNS server in this field.

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Using the Boot MenuTo access the Boot Menu, you must first make sure the console is connectedto the Diagnostics port (an RS-232 port with a 9-socket D-shell connector andDCE-type wiring) and the appropriate cabling for the connection is being used.Please see the previous section, “Configuration,” for additional information. Next,power the device on by simply plugging it in. You will see the POST test and theboot up process. During this process, press <Ctrl+C> to reach the Boot Menu.If the boot up process has proceeded too far and the Boot Menu shown belowdoes not appear, unplug the device, plug it back in (to restart the boot up pro-cess), and press <Ctrl+C> until the Boot Menu appears.

Boot Menu—Opening screen

Configuring the IPThis screen allows you to enter information necessary for the initial configura-tion of this device.

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Use the arrow keys to highlight the first menu item on the Boot Menu, ConfigureIP, and press <Enter>. The IP Configuration screen will be displayed:

Using the Boot Menu

Each item on the IP Configuration screen is described below:

BOOTP: Use the <Space> key to select the method that the VoIP gate-way will use to obtain its IP settings once it is rebooted (restarted). Choicesinclude:

Boot Menu—IP Configuration screen

Configuring the IP



DNS:Enter the IP address for the closest DNS server in this field if enablesthe DNS function.

Residential GW: This is the name your VoIP gateway will be known asby the call agent. It usually consists of the IP address or a normal name.

DHCP: When DHCP is selected, the VoIP gateway will attempt to ob-tain its IP settings from a DHCP server located on your LAN.

BOOTP: When BOOTP is selected, the VoIP gateway will attempt toobtain its IP settings from a BOOTP server located on your LAN.

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Using the Boot Menu

After you have finished, press <Ctrl+S> to save changes to RAM. Next, pressthe <Esc> key to return to the Boot Menu. Position the cursor over the SaveChanges item and press <Enter>. This will save the settings to NV-RAM sothey will still be present after powering off or restarting the device. Make surethe Reset button on the rear panel of the device is in the down position. Positionthe cursor over the Restart System item and press <Enter> for the changes totake effect. Your VoIP is now configured for use.

Configuring the IP

Configuring the SNMPThis screen allows you to set an SNMP trap manager.

Boot Menu—SNMP Configuration screen

Subnet mask: Enter a subnet mask for the VoIP gateway.

IP address: Enter an IP address for the VoIP gateway.

Default gateway: Enter the IP address of the WAN device (usually arouter) you are using to make the WAN connection.

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Using the Boot Menu

Device Information

This screen displays various types of information about the DG-104S as wellas allowing you to enter information pertaining to name, location, and how toreach the person responsible for maintaining the device.

Use the arrow keys to highlight the second menu item on the Boot Menu, De-vice Information, and press <Enter>. The Device Information screen will bedisplayed:

Boot Menu—Device Information screen

Each item on the SNMP Configuration screen is described below:

SNMP AuthTrap: Enables or disables the SNMP trap function

Community: Enter the community name of the trap manager.

IP: Enter the IP address of the trap manager.

Configuring the SNMP

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Using the Boot MenuDevice Information

Each item on the Device Information screen is described below: Device Type: This displays the model name of this device.

MAC Address: This displays the MAC address of this device.

Serial Number: This displays the serial number of this device.

Boot PROM Version: This displays the version number of the device’s startup code.

Firmware Version: This displays the version number of the device’s runtime code.

System Country Code: This is a user-defined country code for this device.<0:USA (Default), 1: Japan, 2: Hong Kong, 3: Sweden, 4: China>

System Name: This is a user-defined name for this device.

System Location: This is a user-defined physical location of the device.

System Contact: This is user-defined contact information for the person or department responsible for the maintenance of this device.

Update Boot and Application Files

New software can be downloaded from a TFTP server.

Use the arrow keys to highlight the third menu item on the Boot Menu, UpdateFirmware and Configuration Files, and press <Enter>. The Update Boot andApplication Files screen will be displayed:

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Using the Boot MenuUpdate Boot and Application Files

Boot Menu—Update Boot and Application Files screen

After making your changes in the fields above, press RESET DEVICE TOSTART UPDATE to initiate the update sequence.Each item on the Update Boot and Application Files screen is describedbelow:

Software Update Mode: This specifies downloading the image filethrough a WAN Link.

TFTP Server Address: The IP address of the TFTP server where theruntime or configuration file is located. This entry is used only if theFirmware Update is set to Enable.

Firmware Update: Determines whether or not the device will try to lookfor a runtime image file on the TFTP server.

File Name: The complete path and filename of the runtime image file onyour TFTP server to be uploaded to the device.

Use Config File: Toggle to Enabled to use the settings in a configurationtext file when the device is reset (rebooted).

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Using the Boot Menu

File Name: The complete path and filename on the TFTP server forthe desired configuration file.

Last TFTP Server Address: This is a read-only field that displaysthe IP address of the last TFTP server to be accessed.

Update Firmware and Configuration Files

Boot Menu—Saving Settings screen

After the settings have been saved to NV-RAM, they will become the defaultsettings for the device, and they will be used every time it is powered on, reset,or rebooted. The only exception to this is a factory reset, which will clear allsettings and restore them to their initial values, which were present when thedevice was purchased.

Factory ResetBefore performing a Factory Reset, be absolutely certain that this is what youwant to do. Once the reset is done, all of the device’s settings stored in NV-RAM will be erased and restored to values present when the device waspurchased.

Save ChangesTo save all the changes made in the current session to the device’s flash memory,use the arrow keys to highlight the fourth menu item on the Boot Menu, SaveChanges, and press <Enter>. The Saving Settings screen will be displayed:

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Using the Boot MenuFactory Reset

Boot Menu—Factory Reset screen

Restart SystemTo perform a system reset, use the arrow keys to highlight the last menu itemon the Boot Menu, Restart System, and press <Enter>. The following RebootDevice screen will be briefly displayed:

Note: After performing the Factory Reset, make sure to redefine the IP settingsfor the device in the IP Configuration menu. Then perform a Restart System onthe device. After these three procedures are performed, your Factory Reset iscomplete.

To perform a Factory Reset, use the arrow keys to highlight the fifth menu itemon the Boot Menu, Factory Reset, and press <Enter>. The Factory Resetscreen will be displayed:

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Using the Boot MenuRestart System

Boot Menu—Restart System screen

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Using Web-Based ManagementThe DG-104S VoIP gateway offers an embedded Web-based (hypertext) inter-face allowing users to manage the device from anywhere on the network througha standard browser such as Netscape Navigator/Communicator, 6.x or later,or Microsoft Internet Explorer, 6.x or later. The Web browser acts as a univer-sal access tool and can communicate directly with the device using HTTPprotocol. Your browser screen may vary with the screen shots (pictures) in thisguide.

Note: This Web-based Management Module does not accept Chinese languageinput (or other languages requiring two bytes per character).

The first step in getting started in using Web based management for your deviceis to secure a browser. A Web browser is a program that allows a person toread hypertext, for example, Netscape Navigator, 6.x or later, or Microsoft InternetExplorer, 6.x or later. Follow the installation instructions for the browser.The second and last step is to configure the IP interface of the device. This canbe done manually through a console. See the Configuring the VoIP Gatewayusing a Web Browser section of the “Configuration” section for specificinstructions.

ManagementTo begin managing your device simply run the browser you have installed onyour computer and point it to the IP address you have defined for the device.The URL in the address bar should read similar to: http://123.123.123.123,where the numbers 123 represent the IP address of the device.In the page that opens, click on the following Login to the web-basedmanagement module button:

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Using Web-Based ManagementManagementThe categories listed on the left-side of the web-based management moduleinclude: Config IP (Config Device IP Address and Config Call Agent IPAddress), Device Information, Telephony Configuration, DHCP Configu-ration (Dynamic IP Assignment and Static IP Assignment), NAT Configu-ration (NAT Configuration and Local Server Configuration), SNMP TrapConfiguration, Administration Management, Monitor (Ethernet Statistics,DSP Statistics, Tcid Configuration, Coding Profile, and xGCP Configu-ration), Firmware and Configuration Update, Save Changes, FactoryReset, and Restart System.

Configure Device IP Address

The items on this window are described below:Restart Settings

Get IP From: Select the method the VoIP gateway will use to obtain its IPsettings once it is rebooted. Choices include:


Configure Device IP Address window

BOOTP: When BOOTP is selected, the VoIP will attempt to obtain itsIP settings from a BOOTP server located on your LAN.

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DHCP: When DHCP is selected, the VoIP will attempt to obtain its IPsettings from a DCHP server located on your LAN.




Configure Device IP Address

Click on the Save button at the bottom right of the window to save the settings.

Configure Call Agent IP Address

Configure Call Agent IP Address window

PPPoE Settings (for DSL users)

State: Enables or disables the PPPoE function.

User Name: Enter the User Name for the PPPoE function.

Password: Enter the Password for the PPPoE function.

Using Web-Based Management

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Configure Call Agent IP Address

DNS State: When this item is enabled and the call agent is not responding,the device will try to get the call agent’s IP settings from the DNS serverdefined above.


RGW Name: This is the residential gateway name your VoIP gateway willbe known as by the call agent. It usually consists of the IP address or anormal name.

DNS IP: Enter the IP address for the closest DNS server in this field.


Device Information

Device Information window


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Device Information


Device Type: This displays the model name of this device.

MAC Address: This displays the MAC address of this device.

Boot PROM Version: This displays the version number of the device’sstartup code.

Firmware Version: This displays the version number of the device’sruntime code.

DSP Version: This displays the Digital Signal Processor version, if any.

Country Code: This is a user-defined country code for this device.<0:USA (Default), 1:Japan, 2:Hong Kong, 3:Sweden, 4:China>

Serial Number: This field is for a user-determined identification number.

System Name: This is a user-defined name for this device.

System Location: This is a user-defined physical location of the device.

System Contact: This is user-defined contact information for the personor department responsible for the maintenance of this device.



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Telephony Configuration

Telephony Configuration window

Enter the desired information on the window above and then click Save.


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Dynamic IP Assignment

Dynamic IP Assignment window



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Static IP Assignment

First Static IP Assignment window

Click the pointer icon on the window above to access the second Static IPAssignment window:

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Using Web-Based ManagementStatic IP Assignment

Second Static IP Assignment window


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NAT Configuration

NAT Configuration window

After entering the desired information into the window above, enable or disablethe NAT Function and then click Save.

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Local Server Configuration


First Local Server Configuration window

This window allows you to view the current local server configuration settings.

Click the pointer icon on the window above to access the second Local ServerConfiguration window.

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Using Web-Based ManagementLocal Server Configuration

Second Local Server Configuration window

After completing the local server configuration settings on the window above,select enabled or disabled in the drop-down menu under State and then clickSave.

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SNMP Trap Configuration

SNMP Trap Configuration window



Trap Manager IP Address: The IP address of the trap receiving station.

Community Name: A user-defined SNMP community name.

SNMP AuthTrap: This allows you to enable or disable the SNMP trap.

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Administration Management

Administration Management window

To add or change a User Account, fill in the appropriate information in the UserName, Old Password (if applicable), New Password, and Confirm NewPassword fields. Click on the Save button to keep the settings.

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Ethernet Statistics

Ethernet Statistics window


Rx Packets: The total number of packets received by the device.

Rx Bytes: The total number of bytes contained in packets received bythe device.

Rx Non Ucast Packets: The number of non-unicast packets receivedby the device.

Rx Discard Packets: The number of packets dropped by the device.

Rx Frame Too Long: The number of packets that are larger than the1514 Ethernet packet limit.

Rx Non-Aligned Errors: The number of packets that are not alignedproperly.

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Rx Collision Errors: The number of collision errors.

Rx Short Frames: The number of packets smaller than the 64-octetminimum.

Rx CRC Errors: The number of packets received that failed the CRCchecksum test.

Rx Overrun Packets: The number of packets received that exceed the1518 octet maximum length imposed on Ethernet packets. Overrunpackets are generated by some proprietary software applications.

Tx Packets: The total number of valid packets transmitted by the devicesince the last reset.

Tx Bytes: The total number of bytes transmitted by the device.

Tx Non Ucast Packets: The number of non-unicast packets sent.

Tx Discard Packets: The number of packets dropped by the device.

Tx Heartbeat Errors: The number of heartbeat errors. This relates to aninternal timing function.

Tx Late Collision: The number of late collisions.

Tx Retransmission Limit: The number of times the device had toretransmit packets.

Tx Underrun Packets: This counter shows the number of runt packetstransmitted by the device that are less than the allowed 64-octet minimumlength. Underrun packets occur due to jam signals generated by collisions,backpressure, etc.

Tx Carrier Sense Lost: The number of times packets were lost due tocarrier sense lost.

Using Web-Based ManagementEthernet Statistics

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DSP Statistics

DSP Statistics window

This window displays a variety of DSP statistics.

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Tcid Configuration

Tcid Configuration window

This read-only window displays a variety of Tcid configuration settings.

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Coding Profile

Coding Profile window

This read-only window displays various Coding Profile settings.

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xGCP Configuration

xGCP Configuration window

This read-only window displays settings related to xGCP Configuration.

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Firmware and Configuration Update

Firmware and Configuration Update window


Software Update Mode: This specifies downloading the image file througha WAN Link or Lan Link.

TFTP Server Address: The IP address of the TFTP server where theruntime or configuration file is located. This entry is used only if theFirmware Update is set to Enable.

Last TFTP Server Address: This is a read-only field that displays the IPaddress of the last TFTP server to be accessed.

Firmware Update: Determines whether or not the device will try to lookfor a runtime image file on the TFTP server.

File Name: The complete path and filename of the runtime image file onyour TFTP server to be uploaded to the device.


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Save Changes

Save Changes window

After the settings have been saved to NV-RAM, they will become the defaultsettings for the device, and they will be used every time it is powered on, resetor rebooted. The only exception to this is a factory reset, which will clear allsettings and restore them to the initial values present when the device waspurchased.

Click on the Save Configuration button at the bottom of the window to savethe system settings to NV-RAM.

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Using Web Based-Management

Factory Reset

Factory Reset to Default Value window

Before performing a Factory Reset, be absolutely certain that this is what youwant to do. Once the reset is complete, all of the device’s settings stored in NV-RAM will be erased and restored to the values present when the device waspurchased.Note: After performing the Factory Reset, make sure to redefine the IP settingsfor the device in the IP Configuration menu. Then perform a Restart System onthe device. After these three procedures are performed, your Factory Reset iscomplete.

Click on the Reset to Factory Default button at the bottom of the window toreset the NV-RAM to the default values that were present when you purchasedthe device.

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Restart System

Restart System window

To perform a reboot of the device, which resets the system, click the Restartbutton.

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Command Line InterfaceThe DG-104S VoIP gateway offers a line-at-a-time prompt and response schemeto execute various configuration instructions. The interface displays a singleprompt character ggdbg> when it is ready to accept a command (ex.ggdbg>set or ggdbg>show).

Typing a question mark after the ggdbg> prompt will display a list of helpfuluser commands. Please note that all characters must be entered in lower case.All command line examples in this chapter are in bold type.

Listed below are some of the most commonly used commands, parameter(s),and examples of their usage.

General Setup Commands

nwdbg system reboot

Definition: This command is used to restart the device.

Parameter(s): None.

Example: nwdbg system reboot

nwdbg save changes

Definition: This command is used to save configuration changesinto flash and restart the device.

Parameter(s): None.

Example: nwdbg save changes

nwdbg factory reset

Definition: This command is used to set the DG-104S back to its default settings and then restart the device.

Parameter(s): None.

Example: nwdbg factory reset

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Command Line InterfaceGeneral Setup Commands

nwdbg un <USERNAME>

Definition: This command sets the username if there is a usernamestring, or shows the username/password if only nwdbgun is typed.

Parameter(s): <USERNAME, maximum string length is 12characters>

Example: nwdbg un 123456789012

nwdbg pw <PASSWORD>

Definition: This command sets the password if there is apassword string, or shows the username/password ifonly nwdbg pw is typed.

Parameter(s): <PASSWORD, maximum string length is 12characters>

Example: nwdbg pw

nwdbg slic <0|1>

Definition: This command changes the Subscriber Line InterfaceCircuit (SLIC) state to standby or active, or shows theSLIC state if only nwdbg slic is typed.

Parameter(s): <slic state, 0 : standby, 1 : active >

Example: nwdbg slic 0

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nwdbg dtmf_relay <0|1>

Definition: This command turns the Dual Tone Multiple Frequency(DTMF) relay function on or off, or shows the DTMF relaystate if only nwdbg dtmf_relay is typed.

Parameter(s): <0 : off, 1 : on>

Example: nwdbg dtmf_relay 0

nwdbg mac <MAC ADDRESS>

Definition: This command sets the MAC address of the voice link,or shows the MAC address if only nwdbg mac istyped.

Parameter(s): <MAC ADDRESS, the format is XX:XX:XX:XX:XX:XX>

Example: nwdbg mac 00:50:ba:08:24:56

nwdbg ip <dhcp|bootp|manual>

Definition: This command sets the software boot mode to DHCP,BOOTP, or Manual mode. If only nwdbg ip is typed, thiscommand shows the IP configuration.

DHCP: While the system is booting, the system acts asa DHCP client.

BOOTP: While the system is booting, the system actsas a BOOTP client. This mode is used to set the device’sIP address and upgrade the software.

Manual: While the system is booting, the system uses afixed IP address. The fixed IP address can be set bynwdbg ip <IP ADDRESS>.

Parameter(s): <dhcp|bootp|manual>

Example: nwdbg ip dhcp

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nwdbg ip <IP ADDRESS>

Definition: This command sets the fixed IP address, which is usedas the system’s IP address if the software boot mode isManual mode. If only nwdbg ip is typed, this commandshows the IP configuration.

Parameter(s): <IP ADDRESS>

Example: nwdbg ip 10.1.1.120

nwdbg mask <SUBNET MASK>

Definition: This command sets the fixed subnet mask, which isused as the system’s subnet mask if the software bootmode is Manual mode. If only nwdbg mask is typed, thiscommand shows the IP configuration.

Parameter(s): <SUBNET MASK>

Example: nwdbg mask 255.0.0.0

nwdbg gw <GATEWAY IP>

Definition: This command sets the fixed GW address, which is usedas the system’s GW address if the software boot modeis Manual mode. If only nwdbg gw is typed, thiscommand shows the IP configuration.

Parameter(s): <GATEWAY IP>

Example: nwdbg gw 10.1.1.254

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nwdbg tftp <0|1>

Definition: This command sets the software download link to eithera WAN link or a LAN link. If only nwdbg tftp is typed, thiscommand shows the download link.

Parameter(s): <0:WAN link, 1:LAN link>

Example: nwdbg tftp 0

nwdbg ca <NOTIFY ENTITY>

Definition: This command sets the address of notify entity. If onlynwdbg ca is typed, this command shows the address.

Parameter(s): <NOTIFY ENTITY, the format can be:localName@[domainName|ip]:port or[domainName|ip]:port or [domainName|ip]>

Example: nwdbg ca 10.1.40.100:2427

nwdbg rgw <RGW NAME>

Definition: This command sets the Residential Gateway Name.If only nwdbg rgw is typed, this command shows theRGW NAME.

Parameter(s): <RGW NAME>

Example: nwdbg rgw [RGW_1]

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nwdbg dns <disable|enable>

Definition: This command turns on/off the DNS function. If onlynwdbg dns is typed, this command shows the DNSIP/STATE.

Parameter(s): [disable | enable]

Example: nwdbg dns disable

nwdbg country <code>

Definition: This command provides country code setting interfaceto config the tone frequency for different country. If onlynwdbg country is typed, this command shows theCOUNTRY CODE.

Parameter(s): <0:USA (Default), 1:Japan, 2:Hong Kong, 3:Sweden>

Example: nwdbg country 1

nwdbg dns <DNS IP>

Definition: This command sets the Domain Name Server’s IPaddress. If only nwdbg dns is typed, this commandshows the DNS IP/STATE.

Parameter(s): <DNS IP>

Example: nwdbg dns 10.1.1.5

nwdbg config

Definition: This command shows all the configuration settingsmade by nwdbg commands.

Parameter(s): None.

Example: nwdbg config

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Command Line Interface

TFTP Client Setup Commands

When the user enters tftp, the screen will show all commands about the TFTPclient:

ggdbg>tftp

tftp srvip <IP ADDRESS> – set the IP address of TFTP server

tftp get <FILENAME> – get the remote image file

If <FILENAME> is not specified,the image file name inEEPROM will be employed.

tftp update – update the image in flash

Current Settings :

TFTP Server IP Address : 172.16.6.245

Image File Name : 102nmm01.tfp

ping <DEST IP> <OPTIONS>

Definition: This command lets the user ping an IP address fromthe device.

Parameter(s): <DEST IP: The host ip address>

<OPTIONS, -t : Ping the specifed host until stopped(type SPACE).

-n count: Number of echo requests to send.

-w timeout: Timeout in seconds to wait for each reply.

-i interval: The interval in half-seconds between twoecho requests.>

Example: ping 10.1.1.6 -n 100 -w 2 -i 1

General Setup Commands

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Command Line InterfaceTFTP Client Setup Commands

tftp get <FILENAME>

Definition: Gets the image from the TFTP server. The <FILENAME>is the name of the image on the TFTP server. If any erroroccurs during the image download, the messageERROR will be displayed. When the user enters tftpget, the file name in EEPROM will be employed.

Example: ggdbg>tftp get c:\102nmm.tfp

Download d:\project\dg102\102nmm.tfp ...\

OK

tftp update

Definition: This command updates the image in FLASH. The imageis downloaded for storage in DRAM. If any error occursduring the image update, the message ERROR will bedisplayed.

Example: ggdbg>tftp update

.. Erase Runtime Flash Memory ... Done

.. Program Runtime Flash Memory ... Done

OK

tftp srvip <IP ADDRESS>

Definition: This command sets the IP address of the TFTP server.The image must be resident on that TFTP server. If theIP address is invalid, the message ERROR will bedisplayed.

Example: ggdbg>tftp srvip 172.16.6.245

OK

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Technical SpecificationsCall Control Protocols Compliance

MGCP

Voice Compression

G.711 (A-law and u-law), G.723.1, G.729a

Analog Voice Ports

Type: Loop-Start FXS interfaces

DTMF tone detection/generation

V.21/V.25 Modem/Fax tone detection

Echo Cancellation: G.165/G.168

Ethernet Ports

WAN: NWay 10/100BASE-TX Fast Ethernet ports (MDI-II)

LAN: NWay 10/100BASE-TX Fast Ethernet ports (MDI-X)

IEEE 802.3 10BASE-T Ethernet compliance

IEEE 802.3u 100BASE-TX Fast Ethernet compliant

Quality of Service

Voice service is prioritized over the data traffic.

FAX Support

V.21, V.27ter, V.29, V.17 Modulation/Demodulation.

Fax Relay Protocols: T.38

Network Protocols:

TCP/IP, UDP, ARP, ICMP, TFTP, Telnet, SNMP, HTTP

DHCP: Dynamic Host Configuration Protocol server and client

NAT: Network Address Translation

PPP over Ethernet CLient

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Network Management

SNMP management agent base MIB II

Telnet provisioning

Manage functions through an intuitive web-based graphical user interface

Local management console

TFTP: The built–in Trivial File Transfer Protocol provides firmware upgrade

Security

Password Authentication Protocol/Challenge Handshake Authentication Protocol (PAP/CHAP)

Administrative password through Telnet, Console, Web and SNMP

Technical Specifications

LEDs

General

Power

Status

Ethernet

WAN: 10/100M, Link/Act

LAN: 10/100M, Link/Act

Dimensions

220(W) x 167.2(D) x 44.5(H) mm

Number of Ports

One 10/100BASE-TX Fast Ethernet port (WAN)

One 10/100BASE-TX Fast Ethernet port (LAN)

Four loop-start FXS RJ-11 ports

One RS-232C, DB-9 Console port

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Power Supply

AC-to-DC power adapter (provided)

DC Input: 12VDC/1A

Operating Temperature

-10 - 55 °C

Storage Temperature

-10 - 70 °C

Humidity

5% - 95% non-condensing

Safety

CSA International (CSA 950, UL 1950, EN 60950, IEC 950)

Emission (EMI)

FCC Class B

VCCI Class B

BSMI Class B

CE Class B

C-Tick Class B

Technical Specifications

65

Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limitedwarranty for its product only to the person or entity that originally purchased the product from:

• D-Link or its authorized reseller or distributor and• Products purchased and delivered within the fifty states of the United States, the District of

Columbia, U.S. Possessions or Protectorates, U.S. Military Installations, addresses with anAPO or FPO.

Limited Warranty: D-Link warrants that the hardware portion of the D-Link products describedbelow will be free from material defects in workmanship and materials from the date of original retailpurchase of the product, for the period set forth below applicable to the product type (“WarrantyPeriod”), except as otherwise stated herein.1-Year Limited Warranty for the Product(s) is defined as follows:

• Hardware (excluding power supplies and fans) One (1) Year• Power Supplies and Fans One (1) Year• Spare parts and spare kits Ninety (90) days

D-Link’s sole obligation shall be to repair or replace the defective Hardware during the Warranty Periodat no charge to the original owner or to refund at D-Link’s sole discretion. Such repair or replacement willbe rendered by D-Link at an Authorized D-Link Service Office. The replacement Hardware need not benew or have an identical make, model or part. D-Link may in its sole discretion replace the defectiveHardware (or any part thereof) with any reconditioned product that D-Link reasonably determines issubstantially equivalent (or superior) in all material respects to the defective Hardware. Repaired orreplacement Hardware will be warranted for the remainder of the original Warranty Period from the dateof original retail purchase. If a material defect is incapable of correction, or if D-Link determines in its solediscretion that it is not practical to repair or replace the defective Hardware, the price paid by the originalpurchaser for the defective Hardware will be refunded by D-Link upon return to D-Link of the defectiveHardware. All Hardware (or part thereof) that is replaced by D-Link, or for which the purchase price isrefunded, shall become the property of D-Link upon replacement or refund.Limited Software Warranty: D-Link warrants that the software portion of the product (“Software”)will substantially conform to D-Link’s then current functional specifications for the Software, as set forthin the applicable documentation, from the date of original retail purchase of the Software for a period ofninety (90) days (“Warranty Period”), provided that the Software is properly installed on approvedhardware and operated as contemplated in its documentation. D-Link further warrants that, during theWarranty Period, the magnetic media on which D-Link delivers the Software will be free of physicaldefects. D-Link’s sole obligation shall be to replace the non-conforming Software (or defective media)with software that substantially conforms to D-Link’s functional specifications for the Software or torefund at D-Link’s sole discretion. Except as otherwise agreed by D-Link in writing, the replacementSoftware is provided only to the original licensee, and is subject to the terms and conditions of thelicense granted by D-Link for the Software. Software will be warranted for the remainder of the originalWarranty Period from the date or original retail purchase. If a material non-conformance is incapable ofcorrection, or if D-Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software will berefunded by D-Link; provided that the non-conforming Software (and all copies thereof) is first returnedto D-Link. The license granted respecting any Software for which a refund is given automaticallyterminates.Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and softwareof D-Link’s products will not be applied to and does not cover any refurbished product and any productpurchased through the inventory clearance or liquidation sale or other sales in which D-Link, the sellers,or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case,the product is being sold “As-Is” without any warranty whatsoever including, without limitation, theLimited Warranty as described herein, notwithstanding anything stated herein to the contrary.

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Submitting A Claim: The customer shall return the product to the original purchase point based on itsreturn policy. In case the return policy period has expired and the product is within warranty, thecustomer shall submit a claim to D-Link as outlined below:

• The customer must submit with the product as part of the claim a written description of theHardware defect or Software nonconformance in sufficient detail to allow D-Link to confirmthe same.

• The original product owner must obtain a Return Material Authorization (“RMA”) number fromthe Authorized D-Link Service Office and, if requested, provide written proof of purchase ofthe product (such as a copy of the dated purchase invoice for the product) before thewarranty service is provided.

• After an RMA number is issued, the defective product must be packaged securely in theoriginal or other suitable shipping package to ensure that it will not be damaged in transit, andthe RMA number must be prominently marked on the outside of the package. Do not include anymanuals or accessories in the shipping package. D-Link will only replace the defective portionof the Product and will not ship back any accessories.

• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery(“COD”) is allowed. Products sent COD will either be rejected by D-Link or become theproperty of D-Link. Products shall be fully insured by the customer and shipped to D-LinkSystems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be heldresponsible for any packages that are lost in transit to D-Link. The repaired or replacedpackages will be shipped to the customer via UPS Ground or any common carrier selected byD-Link, with shipping charges prepaid. Expedited shipping is available if shipping charges areprepaid by the customer and upon request.

D-Link may reject or return any product that is not packaged and shipped in strict compliance with theforegoing requirements, or for which an RMA number is not visible from the outside of the package. Theproduct owner agrees to pay D-Link’s reasonable handling and return shipping charges for any productthat is not packaged and shipped in accordance with the foregoing requirements, or that is determinedby D-Link not to be defective or non-conforming.What Is Not Covered: This limited warranty provided by D-Link does not cover: Products, if in D-Link’sjudgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse,faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in thedocumentation for the product, or if the model or serial number has been altered, tampered with, defacedor removed; Initial installation, installation and removal of the product for repair, and shipping costs;Operational adjustments covered in the operating manual for the product, and normal maintenance;Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage;Any hardware, software, firmware or other products or services provided by anyone other than D-Link; Products that have been purchased from inventory clearance or liquidation sales or other sales inwhich D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to theproduct. Repair by anyone other than D-Link or an Authorized D-Link Service Office will void thisWarranty.Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THEPRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING,WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSEAND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORYWHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TONINETY (90) DAYS. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDEDHEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT ISWITH THE PURCHASER OF THE PRODUCT.Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, D-LINK IS NOT LIABLEUNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORYFOR ANY LOSS OF USE OF THE PRODUCT, INCONVENIENCE OR DAMAGES OF ANY CHARACTER,WHETHER DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO,DAMAGES FOR LOSS OF GOODWILL, LOSS OF REVENUE OR PROFIT, WORK STOPPAGE, COMPUTERFAILURE OR MALFUNCTION, FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D-LINK’S PRODUCT IS CONNECTED WITH, LOSS OF INFORMATION OR DATA CONTAINED IN, STORED ON,OR INTEGRATED WITH ANY PRODUCT RETURNED TO D-LINK FOR WARRANTY SERVICE) RESULTINGFROM THE USE OF THE PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANYBREACH OF THIS LIMITED WARRANTY, EVEN IF D-LINK HAS BEEN ADVISED OF THE POSSIBILITY OFSUCH DAMAGES. THE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS

67

REPAIR, REPLACEMENT OR REFUND OF THE DEFECTIVE OR NON-CONFORMING PRODUCT. THE MAXIMUMLIABILITY OF D-LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTCOVERED BY THE WARRANTY. THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIESARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES, EXPRESS, IMPLIED ORSTATUTORYGoverning Law: This Limited Warranty shall be governed by the laws of the State of California. Somestates do not allow exclusion or limitation of incidental or consequential damages, or limitations on howlong an implied warranty lasts, so the foregoing limitations and exclusions may not apply. This limitedwarranty provides specific legal rights and the product owner may also have other rights which varyfrom state to state.

Trademarks: D-Link is a registered trademark of D-Link Systems, Inc. Other trademarks or registeredtrademarks are the property of their respective manufacturers or owners.

Copyright Statement: No part of this publication or documentation accompanyingthis Product may be reproduced in any form or by any means or used to make anyderivative such as translation, transformation, or adaptation without permission fromD-Link Corporation/D-Link Systems, Inc., as stipulated by the United States CopyrightAct of 1976. Contents are subject to change without prior notice. Copyright© 2002 byD-Link Corporation/D-Link Systems, Inc. All rights reserved.

CE Mark Warning: This is a Class B product. In a domestic environment, this product may cause radiointerference, in which case the user may be required to take adequate measures.

FCC Statement: This equipment has been tested and found to comply with the limits for a Class Bdigital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonableprotection against harmful interference in a residential installation. This equipment generates, uses, andcan radiate radio frequency energy and, if not installed and used in accordance with the instructions,may cause harmful interference to radio communication. However, there is no guarantee that interferencewill not occur in a particular installation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment off and on, the user is encouragedto try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.• Consult the dealer or an experienced radio/TV technician for help.

For detailed warranty outside the United States, please contact corresponding localD-Link office.

68

Register online your D-Link product at http://support.dlink.com/register/

Registration

69

TTTTTechniechniechniechniechnical Supportcal Supportcal Supportcal Supportcal SupportYou can find software updates and user documentation on the D-Link website.

D-Link provides free technical support for customers within the United States andwithin Canada for the duration of the warranty period on this product.

U.S. and Canadian customers can contact D-Link technical support through ourwebsite, or by phone.

Tech Support for customers within the United States:D-Link Technical Support over the Telephone:(877) 453-546524 hours a day, seven days a week.

D-Link Technical Support over the Internet:http://support.dlink.comemail:[email protected]

Tech Support for customers within Canada:D-Link Technical Support over the Telephone:(800) 361-5265Monday to Friday 7:30am to 12:00am EST

D-Link Technical Support over the Internet:http://support.dlink.caemail:[email protected]

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