1

DVD Ministry

Training Seminar

2

Aim of DVD Ministry

Communicate – Active Listening

Decisions

Divine Strategy

Expanding Effect

Expectations

FAQ

First Visits – As Courier

Follow up – As Visitor and Friend

Friendships – Connecting

Getting names for DVD Ministry

Getting Names from TVC

Growing a DVD M Team

Hope Channel

Kinds of People

Networking Ministries

Planning a DVD Ministry

Postmodern Culture

Prayer Matters

Preparing the Church

Privacy Matters

Questions

Reaping – As ambassadors

Resources

Roles of DVD Minister

Second Visit

Seven Keys to Effective DVD Ministry

Support

Team

Tips from the Discovery Centre .

3

“Christ’s method alone will give true success in meeting the people. He mingled with them as one who desired their good. He sympathized with them, ministered to their needs and won their

confidence.

Then He invited them, ‘Follow me’”

Ministry of Healing 143.

Index4

Usual Method

Index5

Advertise Evangelise Baptise

Christ’s Method Connect Converse Compassion Confide Convert

PROCESS- Lifestyle.- Everyone- Their Agenda.

Index

Usual Method

Advertise Evangelise Baptise

PROGRAM- Event- Specialists- Our Agenda. 6

If we would humble ourselves before God, and be kind and courteous and tender hearted and pitiful . . . there would be one hundred conversions to the truth where now there is only one.

Testimonies to the Church Vol 9 page 189

Index7

?

8

Index

Index

Review Question

What do you think is the main difference between the “program” method of doing outreach and Christ’s method?

Answer9

b What we are trying to achieveb There are a number of themb Small ones and larger onesb There is a sequence of aims.

Index

Our Aim

10

b Make a visual (DVD) offer that appeals to viewers

b Seek response to a religious TVCb Make it easy to respond by phoneb Deliver video to the doorb Establish a favourable connection.

Index

Our Aim

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b Encourage respondents to see other DVDs / seriesb Open homes for further visitsb Network other ministries Eg Signs magazineb Build Friendshipb Identify seekersb Find new disciples for Jesus.

Index

Our Aim

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DVDs do not win souls

but they do help us make favourable connections with people.

Index

Our Aim

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?Our Aim

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Index

Index

Name three important aims of DVD Ministry in their order of sequence.

Review Question

Answer

Our Aim

15

Index

b sub-consciousb based on similar previous experienceb changed through education / experienceb a cause of discouragement if not real

Expectations

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Index

Unreal Expectation:

- Viewers will make a decision by the end of the seriesReality:

- TV / DVD viewing is entertainment

- Response opportunities must be provided

Expectations

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Index

Unreal Expectation:

- The DVDs will lead people to make decisions

Reality:

- DVDs provide information

- People make decisions when convicted and invited

Expectations

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Index

Unreal Expectation:

- If viewers are not talkative when I call they are not interested

Reality:

- Viewers accept further DVDs because they have an interest

Expectations

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Index

Unreal Expectation:

- Interested viewers will view the DVD within the week

Reality:

- Viewers are busy people too

- Be patient, give them as long as they need to view it

Expectations

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Index

?Expectations

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Index

What is the natural result of false expectations?

Review Question

Answer

Expectations

22

- through active listening

- discovering their agenda

Index

Communicate

DVD ministry is connecting with people

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Trust

Opinions

Information

Feelings

Cliché

Index

CommunicateLevels of communication:

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AttendingAttending

Reflecting

Reflecting

Following

Following

Index

CommunicateActive listening:

25

Role Play1 Passive

Listening2 Active

Listening.

Index

CommunicateActive listening:

?

27

Index

Index

Why is active listening so important?

Review Question

Answer

Communicate

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b Ring or SMS or web or cardb Accept first DVDb Watch the DVDsb Request/accept more DVDsb Accept offers (DVDs, course, signs etc)b Invite in / offer refreshmentb Ask questionsb Invitation on the DVD episode ???.

Small decisions pave the way for larger decisions

Index

Decisions

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Is it NEW?

Is it NEW?Is it CLEAR?

Is it CLEAR?Is it DO-ABLE?

Is it DO-ABLE?

To check the responses to the DVD message

Index

Decisions

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If NO ask “Where have you heard it before?”

If YES then go to next question

Index

DecisionsIs it NEW?

Is it NEW?

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Index

Is it CLEAR?

Is it CLEAR?If NO offer a DVD on the same topic from

another series.

If YES then go to the next question

Decisions

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Is it DO-ABLE?

Is it DO-ABLE?Is there anything preventing you from following Jesus by . . . .

If YES ask what it is . . . pray

Index

Decisions

If NO invite to accept / act . . . . pray

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TV/DVD as entertainment . . . - conditioned non-response- need call to action

Plan Decision Opportunity- Ask the questions- Small Group-Beyond study guides- Invite to Beyond Sabbath School- Bible studies- Reaping Campaign (Youlden / Marchiano)

Index

Decisions

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Index

? Decisions

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Index

When is a good time to start asking decision questions?

Review Question

Answer

Decisions

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b Welcome Questionsb They show a growing interest –

involvementb Reveal thoughts and attitudesb Respond with Question: Why do you ask?b Answer with another DVDb Later: Convert to a Bible study

Dealing with Questions

Index37

b Not in the initial deliveriesb When friendship developsb Response: Good question, need time to give a

Bible answerb Promise to come prepared with answer next visit –

study.

Convert Question to a Bible Study

QuestionsQuestions

Index

Questions

38

Index?

Questions

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Index

Why are questions important?

What is a practical way of dealing with questions?

Review Question

Answer

Questions

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b Lending to Friendsb Borrowed by Familyb Other Churches useb Multiple Viewingsb Other DVD Seriesb Tail Offersb Making Friendsb Reclaiming Membersb Sharing Members – Healthy Members.

- Delivering the DVD is just the start . . .

- Delivering the DVD is just the start . . .

Index

Expanding effect

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Index

? Expanding effect

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Index

What other ways have you found the DVDs are influencing people?

Review Question

Answer

Expanding effect

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1. Only a PO Box2. Isolated addresses3. Expect Free Video4. Questions5. DVD format.

Index

Frequently Asked Questions

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Answer: - The Discovery Centre will try and give a phone number - Use phone only as a last resort

- But, try to get a street address without ringing.

1: What if we only get a PO Box number?

IndexFAQs

FAQ

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Answer: - Most very isolated addresses sent to

Conference - Post the DVD with the appropriate letter (See

resources) - If very isolated, let Discovery centre know.

2: What if the address is very isolated?

IndexFAQs

FAQ

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Answer: - Late afternoon before dark 3 – 7pm? - NEVER after dark - NEVER in groups

3: What is the best time to call?

IndexFAQs

FAQ

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Answer: - Don’t leave the DVD first visit - Leave your call card with a note (See resources) - Call later at a different time.

4: What if there is no one home?

IndexFAQs

FAQ

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Answer: - Be clear whether the ad says “free” or “loan”

DVD - BUT don’t argue – if “loan” explain the offer –

and GIVE them the DVD - THEN call again next week same time to see

how they enjoyed it - Collect the DVD only if “loan”

5: What if they think it is a free DVD?

IndexFAQs

FAQ

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Answer: - Welcome question - Questions tell you a lot - See if there is a DVD that deals with the question - May be an opportunity for study

6: What if they ask a question I can’t answer?

IndexFAQs

FAQ

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Answer: - Firstly to deliver the DVD - After second visit - Connect - Converse - Care and Compassion - Confide etc.

7: What is my role in this?

IndexFAQs

FAQ

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Index

FAQ

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- A re on the w eb and updated- w w w.adventistm edia.com .au/beyond

- Are on the web and updated- www.adventistmedia.com.au/beyond

Index

Resources

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b Handbookb Scripts (TV and Radio ads)b Topics and Titlesb Summary of each Episodeb Tail offersb Newspaper ads.

CONTENTS

CONTENTS

and there’s more . . .

Index

Resources

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b Name Tagsb Calling Cardsb Power Point Trainingb Preparing the Churchb Group Study Guidesb Follow up Suggestionsb Graphics Library.

and there’s more . . .

Index

Resources

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. . . . . on the web www.adventistmedia.com.au/beyond

Index

Resources

b Delivery Record Sheets

b Privacy matters

b Language Barriers

b Languages

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b Prayerb The Holy Spiritb Friendshipb Each other (Support)b (All the resources of heaven . . . .

All of these are no substitute for . . .

All of these are no substitute for . . .

Index

Resources

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Index

? Resources

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Index

Which of the resources have you found most helpful?

Review Question

Answer

Resources

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b First impressions are lastingb Be polite and courteousb Be professionalb Be prompt and briefb Do not argueb Leave call card with DVD.

You are the courier

Index

First Visits

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b Knock on the door b Stand well back“Good evening, my name is John. Is Tom (Jones)

home? I’m delivering his Beyond Pain DVD. You requested it from the TV advertisement.”

b (If a loan) Arrange a pick up timeb (If loan) “Can I pick it up in a week / fortnight

from now?”

b Do not entertain questionsb Then ‘be gone’.

Index

First Visits

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b Make a friendly connection b Deliver the advertised DVDb Keep the visit shortb Late afternoon or early evening is the best

time to call - avoid after darkb If they are out, try calling back at a different

timeb Don’t give up.

Index

First Visits

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“We apologise for the delay in delivery, but we have had so many requests that we are running behind.“I’ve seen the DVD, and I’m sure you will really enjoy it too.”

If DVD video delivery is delayed:

Index

First Visits

63

b Their response will give you a clue to the depth and direction of their interest

b Offer another DVD episode (Beyond)b Arrange a pick up timeb Be on your way.

Index

Second Visit

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b Be prepared, keep other DVDs in your car.b Keep the visit short.b Say similar to previous visit, “Good evening, Is Tom in? I’m Bill. I’ve

come to pick up the Beyond DVD I left last week.”How did you enjoy it?There are others in the series, would you like to see another one?”

b Ask if they have viewed the DVD.b If they don’t ask, offer another. Index

Second Visit

65

Index?

First Visits

66

Index

What do you think is the most important thing about the first visits?

Review Question

Answer

First Visits

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b Television Advertisingb Newspaper Ads (See Resources)b Letterbox Cards (from Discovery Centre –

free)b DVD Libraryb Signs magazineb Market Stallb Personal contacts.

Index

Getting Names

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Television

Index

NewspaperCardsInternetSignsMarket StallBillboardPersonal

One Method alone

Getting Names

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1. Advertise2. Take delivery details3. Make personal delivery as soon as

possible

Procedure

Index

Getting Names

70

Cost effectiveness is what it costs to get one response for DVD ministry.

- TV Advertising $20 per response- Letterbox cards $6.50.

Index

Getting Names

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Index

? Getting Names

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Index

What ways of getting names for DVD ministry have been used by your church, and which has been most successful?

Review Question

Answer

Getting Names

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b An extended team – networkb Local Team: Pastor, DM Coordinator and DM

Ministers b 2,500 local church DM Ministersb Better for 20 to deliver 2 videos each, than 2

to deliver 20.

Index

Growing a DVD ministry Team

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b Grow the team one by oneb By personal invitationb Train - share, PowerPointb Equip - Resourcesb Support – See Supportb Team Leader: Coordinator.

Index

Growing a DVD ministry Team

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Index

?

Growing a DVD ministry Team

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Index

What practical steps can be taken to strengthen your DVD ministry team?

Review Question

Answer

Growing a DVD ministry Team

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b People watch TVCb They call 1300 number OR SMS OR beyond.infob Responses saved on automated answer serviceb Names downloaded at Discovery Centreb Location automatically identified.

Index

Names from TV ads

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b Names E-mailed to local coordinatorb Names are distributed to DVD visitorsb Courier delivers the DVD.

Index

Names from TV ads

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Multiple line Computer Answering Service

Home Viewer

Adventist Media Response Transcription Service

Local Church DVD Coordinator

Courier

Delivers DVD

Responses sorted into Church delivery areas

1300 300 389

Emailed

Print-out delivery details

Downloaded to

Requests Recorded

Index

Index

? Names from TV ads

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Index

If there any breakdown in planning and receiving names from the Discovery Centre?

Review Question

Answer

Names from TV ads

82

DVD M in istry is connecting w ith people

DVD Ministry is connecting with people

Post-modern people.

Post-modern people.

Today in Western Society they are ca lled . .

Today in Western Society they are called . .

Index

Post-modern culture

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Shaping the Post-M odern M ind

Shaping the Post-Modern Mind

b Inherited legacy of modernismb Unparalleled rapid changeb Information overloadb Culture of consumerismb Security threatenedb Secular minded (No God, no absolutes).

Index

Post-modern culture

84

Characteristics of the Post-M odern M ind

Characteristics of the Post-Modern Mind

b Subjective experience (truth)b Loss of hopeb Shun commitmentb Respect authenticityb Value friendship.

Index

Post-modern culture

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Index

? Post-modern culture

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Index

What are the implications for sharing the gospel in a post-modern society?

Review Question

Answer

Post-modern culture

87

Noted weaknesses of DVD Ministry are:

b Unreal expectationsb Lack of accountabilityb No supportb Half-hearted commitmentb Lack of ownershipb Result: Discouragement.

Index

Support – Why?

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b 1Thessalonians 5:11 Therefore comfort each other and edify one another, just as you also are doing.

b In people / care ministry, support is essential

b Individually or in a groupb A group gives mutual supportb Often called de-briefing.

Index

Support – importance of

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b Encouragement & Accountabilityb Rehearsing & Reflectionb Suggestions & Questionsb Affirmation & Praiseb Gratitude & Prayer

RECOMMENDED . . .b DM Sabbath School classb Remember: Confidentiality.

Index

Support – the benefits

90

Index

? Support

91

Index

What support group do you have for your DVD ministers?

Review Question

Answer

Support

92

- Deliver message - (Head)

- Build Friendship - (Heart).

DVD Ministry

DVDs

Visitors

Index

Friendships

93

Changing Role . . .

Changing Role . . .DVD courier

DVD visitor

Friendly neighbor

Listening friend

Christian brother/sister. Index

Friendships

94

SUCCESS

in DVDministry

depends on the connections

we make with people.

Index

Friendships

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b Accept invites to ‘come in’b Note family, hobbies, pets, interests,

needs . . .b Ask questions, discussionb Be a good listener (listen for needs)b Minister to needs (do)b Find opportunities for prayerb Reciprocity (returning the favor).

Index

Friendships – building

96

Index

? Friendships

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Index

How does friendship development fit with the Divine Strategy? (Christ’s method alone . . . . )

Review Question

Answer

Friendships

98

Changing Role . . .

Changing Role . . .

b DVD courierb DVD visitorb Friendly neighborb Listening friendb Christian brother/sister.

Index

Role of DVD minister

99

Ow nership

Ownership

b As my personal ministryb Aware: of Changing Roleb Specific personal prayerb Aware: Viewers interestsb Follow viewers agendab Report to coordinatorb Supported, and supporting.

Index

Role of DVD minister

100

Index

? Role of DVD minister

101

Index

Who and what determines the change of role?

Review Question

Answer

Role of DVD minister

102

b Personal and corporateb Church ministry areab Homes that respondb DVD visitorsb DVD viewersb Impact of the DVDs

Index

Prayer - focus

103

Index

? Prayer

104

Index

How does prayer and support complement each other?

Review Question

Answer

Prayer

105

b View next DVD before visitingb Keep discussion to the DVD just viewedb Keep a record of visits – see Resourcesb Remember to report to your local coordinator

who will report to the Conference and Discovery Centre.

Index

Discovery tips

106

b Note is it a free viewing or a free DVD?b Offers on the Explore episodesb An opportunity to make friendly

connectionb Does NOT offer Bible Studies.

Index

Discovery tips

107

Index

?

Discovery tips

108

Index

Write Question here

Review Question Discovery tips

Answer109

b Plan well in advanceb Process NOT programb Long-term ministryb Integrate with other outreachb Agenda >

Index

Planning DVD Ministry

110

b Advertisingb Budget b Teamb Suppliesb Ministry

Resourcesb Trainingb Strategyb Reapingb Support

Index

Planning DVD Ministry - Agenda

See TrainingSee TrainingSee TrainingSee TrainingSee TrainingSee TrainingSee TrainingSee TrainingSee Training

111

b Prayer (Personal and Church)b Prepare Supplies in advance:

- Distribution DVDs- Sets of the DVDs- Follow-up Resources (See website)- Nametags and Call Cards

b Bulletin Noticesb View Beyond episode in Church Service.

Index

Planning DVD Ministry – Church preparations

112

Index

?

Planning DVD Ministry

113

Index

Why is it important for the whole church to participate in the preparation for DVD ministry?

Review Question

Answer

Planning DVD Ministry

114

b Absent Albertb Curious Kateb Freebee Freddieb Bored Betsyb Lonely Lonnieb Searching Sally.

All Kinds of people respond

Index

Kinds of people

115

b Own spiritual journeyb Own agendab Own needsb Own viewing speed (1- 2- 3-

weeks)b Friendlinessb Hospitality.

Each Viewer is unique

Index

Kinds of people

116

Index

? Kinds of people

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Index

What kinds of people respond to free loan DVD advertising?

Review Question

Answer

Kinds of people

118

Courier becomes Visitor . . .

b Regular Viewers 6+ deliveriesb Talkative: Cliché > Informationb Friendly and sharingb Open to spiritual thingsb Positive Signs of interestb “Mingling”b Connecting.

Index

Follow up

119

Visitor becomes Friend. . .

b Friendship is growingb Sharing: Cliché > opinionsb Invite in – active listeningb Ask initial decision questionsb Be aware of “needs”b Confidence growingb Network other resources >.

Index

Follow up - 2

120

Network other resourcesb Other DVD series, inc children’sb Offer Signs magazineb Beyond correspondence coursesb Invite to special events Eg Visitors Dayb Online Beyond course

www.discoverycourses.com.aub Hope Channel viewing (See next slide)b Aim = more involvement

Index

Follow up - 3

121

Network - Hope Channel

b Great synergy – both visual mediab Share programs copied from HCb Invite to watch at your homeb If they have dish

- encourage connection- share program guide- web site

b Encourage dish installationb - See Adventist Media for details

Index

Follow up – Hope Channel

122

Good Friends - Confidence

b 6 – 12 months or more ? ?b Sharing: Cliché . . . feelingsb “Ministered” ie practicalb Pray with themb Tell “my story” - testimonyb Giving and receivingb Look for decision opportunities >.

Index

Follow up - 4

123

Index

? Follow up

124

Index

What are some signs of a growing interest?

Review Question

Answer

Follow up

125

Index

What does it mean to network with other ministries?

Review Question

Answer

Networking

126

Our Commission . . .

b Go, make disciples . . I am with you always. Matt 28:19

b Wise as serpents and harmless as doves. Matt 10:16b I sent you to reap . .

John 4:38b I will make you fishers of men.

Matt 4:19b God makes His appeal through us . . . 2 Cor 5:20.Index

Reaping

127

b Pray about it – prayer listb Be sensitive to what is happeningb Ask the questions (See decisions) b Turn Questions to Bible studiesb Share your story (your testimony)b “Follow me” invitationb Dinner with Geoff / Johnny / Dannielle.b Reaping Campaign (Youlden )

Take the Initiative

Index

Reaping

128

b On the basis of the friendshipb Invite: Small Group – Homes of Hopeb Invite: DM Sabbath School (

See Support)b Invite: Reaping Campaignb Invite: Satellite programb Be creative . . .

Provide Response Opportunities

Index

Reaping

129

Index

? Reaping

130

Index

How do you know which response opportunity will be most appropriate for different people?

Review Question

Answer

Reaping

131

b Community sensitivity b In Aus and NZ legislationb Personal details used ONLY for the

purpose for which they were given.

Index

Privacy Matters

132

APPLICATION:b In DVD Ministry: To deliver and collect

requested DVDb When collect DVD – Destroy contact

detailsb Not for INTEREST LISTSb Seek permission for other use.

Index

Privacy Matters

133

b If request / accept more DVDs, a new relationship and arrangement starts.

b Confidentiality still applies.

Index

Privacy Matters

134

Index

?Privacy Matters

135

Index

How does the golden rule, and privacy matters, relate?

Answer

Privacy Matters

Review Question

136

Key 1. PurposeKey 2. CommitmentKey 3. PrayerKey 4. ProductKey 5. RoleKey 6. SensitiveKey 7. Support

Index

Keys

137

Define Your Purpose.

Key 1

Index

Aim

Keys

138

Make a Long-term Commitment.

Index

Strategy

Keys

Key 2

139

Make It a Ministry of Prayer.

Index

Prayer

Keys

Key 3

140

Know Your Product and How to Use It.

Index

Resources

Keys

Key 4

141

Understand Your Changing Roles.

Index

Role

Keys

Key 5

142

Be Sensitive to What is Happening.

Index

Listen

Keys

Key 6

143

Belong To a Support Group.

Index

Support

Keys

Key 7

144

Index

?Keys

145

Index

Which of these keys do you think is most important?

Answer

Keys

Review Question

146

Index

Reasons for Praise . . .

Many hundreds of people have found Jesus and been baptised into the church who were first contacted through video /

DVD ministry.These guidelines for DVD ministry in this

seminar PowerPoint presentation represent best-practice DVD ministry.

147

1. Search 6 2. Who Is Jesus?3. Beyond DisasterSee Discovery Centre for copies of TVCs

Index

The Television Commercials

148

Index

?The Television Commercials

149

Index

What is it about these TV commercials that make them so effective?

Review Question

Answer150

An Adventist Media Network Production

Index

for

151