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A little bit about me and my leadership style.
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Dustin Howard, CISSPDustin Howard, CISSPIT ExecutiveIT Executive
Dustin Howard – About Dustin Howard – About meme
Bachelors of Science, Business Bachelors of Science, Business ManagementManagement University of PhoenixUniversity of Phoenix
Masters of Science, Information SystemsMasters of Science, Information Systems University of PhoenixUniversity of Phoenix
I have been in management\leadership I have been in management\leadership positions for over 19 years and positions for over 19 years and Information Technology for over 17 Information Technology for over 17
GoalsGoals Goals – 1 yearGoals – 1 year
Maintain executive management level technical Maintain executive management level technical skill setsskill sets
Obtain a CTO\CIO role Obtain a CTO\CIO role
Goals – 3 yearGoals – 3 year Lead an organization in CIO\CTO roleLead an organization in CIO\CTO role Create a World Class Services Organization that Create a World Class Services Organization that
brings value to the organizationbrings value to the organization
My PhilosophiesMy Philosophies
Foundation for Management Foundation for Management StyleStyle
Before I go further…Before I go further…
Things to understand about me:Things to understand about me: I’m rarely satisfiedI’m rarely satisfied
““Good” is not “good enough” when great will doGood” is not “good enough” when great will do Good is never “good enough” as it implies accepting Good is never “good enough” as it implies accepting
inferior workinferior work The strive for excellence never endsThe strive for excellence never ends
I value personal organization, communication, I value personal organization, communication, and people skills more than technology skillsand people skills more than technology skills
Anyone can provide a good technology solution, but Anyone can provide a good technology solution, but how many bring value to their organization?how many bring value to their organization?
What’s important in IT?What’s important in IT?
1.1. Service IssuesService Issues• If it breaks or is going to break, fix itIf it breaks or is going to break, fix it• Keep the lights onKeep the lights on
2.2. ComplianceCompliance• Sustaining compliance, with an eye on the futureSustaining compliance, with an eye on the future• Yes, I placed it behind keeping the company runningYes, I placed it behind keeping the company running
• No point in being compliant if you’re not up and runningNo point in being compliant if you’re not up and running
3.3. Operations & MaintenanceOperations & Maintenance• Work orders, service requests, etc.Work orders, service requests, etc.
4.4. ProjectsProjects• Growth, enhancement, new servicesGrowth, enhancement, new services
5.5. Emerging Technology EvaluationEmerging Technology Evaluation
What else is important?What else is important? Employee SatisfactionEmployee Satisfaction
Good employees are hard Good employees are hard to find and harder to to find and harder to replacereplace
Happy employees are hard Happy employees are hard working team members working team members with a sense of belonging with a sense of belonging and ownershipand ownership
BudgetBudget Responsibility to the Responsibility to the
company to do all this company to do all this within a reasonable spendwithin a reasonable spend
1. Service Delivery2. Compliance
3. Operations\Maintenance4. Projects
5. R&D\Emerging Tech
Employee Satifaction
Budget
How to deliver?How to deliver? Six core technology Six core technology
components to delivering components to delivering user systemsuser systems User access point, Code, User access point, Code,
Servers, Networks, Servers, Networks, Storage, Databases, Storage, Databases, StorageStorage
Process and Leadership Process and Leadership make them work better make them work better togethertogether
User Access PointCode
ServersNetworks
DatabasesStorage
Process
Leadership
My Management My Management StyleStyle
A focus on Management and A focus on Management and LeadershipLeadership
My Management StyleMy Management Style
Create a team culture based on values of Create a team culture based on values of honesty, integrity, and credibility with a honesty, integrity, and credibility with a focus on quality delivery and empathy focus on quality delivery and empathy towards the needs of our businesstowards the needs of our business
Clearly define expectations and then Clearly define expectations and then supporting my team to perform their dutiessupporting my team to perform their duties
Empowerment with accountabilityEmpowerment with accountability
VisionVision Always looking aheadAlways looking ahead
““What’s next?”What’s next?” Take us to “the next Take us to “the next
level”level”
The next level has to be The next level has to be defined or it cannot be defined or it cannot be a reachable goala reachable goal
I like the Gartner I like the Gartner Maturity Model for IT Maturity Model for IT as a measuring stickas a measuring stick CHAOTIC
REACTIVE
PROACTIVE
SERVICE
VALUE
Business AlignmentBusiness Alignment
Proven record of leadership and establishing Proven record of leadership and establishing strategic direction on company technologystrategic direction on company technology Lowered mean time to resolution and increased Lowered mean time to resolution and increased
uptimeuptime Increased effectiveness with lowered operating Increased effectiveness with lowered operating
costscosts Significant increase in technology offerings to our Significant increase in technology offerings to our
customerscustomers
Although business alignment is a great and Although business alignment is a great and lofty goal, lofty goal, business integrationbusiness integration would be would be betterbetter
How to Achieve How to Achieve IntegrationIntegration
Collaboration is a key to successCollaboration is a key to success Basic communications is the major impediment to IT SuccessBasic communications is the major impediment to IT Success IT has to deliverIT has to deliver
Solve IT Problems first!Solve IT Problems first! Have successfully bridged the gap between distributed and Have successfully bridged the gap between distributed and
disconnected IT departmentsdisconnected IT departments Created an IT culture with a focus on the success of company Created an IT culture with a focus on the success of company
goals, objectives and prioritiesgoals, objectives and priorities Have established an excellent customer rapport where none Have established an excellent customer rapport where none
previously existedpreviously existed
I have proven success in bringing teams together in highly I have proven success in bringing teams together in highly political environments, but also to eliminate the “silo” mentality political environments, but also to eliminate the “silo” mentality that plagues many IT departmentsthat plagues many IT departments
Technology Technology ExpertiseExpertise
Technology ExperienceTechnology Experience
Certifications in networks, systems, and Certifications in networks, systems, and securitysecurity Expert level knowledge in IT systems and strategyExpert level knowledge in IT systems and strategy However, as a leader in my organization, I invest However, as a leader in my organization, I invest
in my team to perform their technical rolesin my team to perform their technical roles Offer advice and the experience I haveOffer advice and the experience I have Guide the strategy but ensure they are involvedGuide the strategy but ensure they are involved
Executives should understand the technology Executives should understand the technology but remain hands-offbut remain hands-off
Technical ExpertiseTechnical Expertise Technical expertiseTechnical expertise
Certified, skilled, and experienced in data network Certified, skilled, and experienced in data network technologiestechnologies
Management level understanding of voice network Management level understanding of voice network technologytechnology
Certified and\or skilled in network operating systems UNIX, Certified and\or skilled in network operating systems UNIX, Windows, BanyanWindows, Banyan
Management level understanding of storage, backup, and Management level understanding of storage, backup, and high performance computing systemshigh performance computing systems
Management level understanding of software development Management level understanding of software development and database administrationand database administration
Certified, skilled, and experienced in Information Security, Certified, skilled, and experienced in Information Security, assessments, and policiesassessments, and policies
Certified, skilled, and experienced in IT Service Framework Certified, skilled, and experienced in IT Service Framework (ITIL)(ITIL)
When I need it, it’s there…When I need it, it’s there…
Security FocusSecurity Focus Over 6 years as an IT Security consultantOver 6 years as an IT Security consultant
Sensitive to and aware of the requirements to Sensitive to and aware of the requirements to achieve and sustain regulatory complianceachieve and sustain regulatory compliance
Had identified the need for policy or process and Had identified the need for policy or process and implemented well ahead of SOX mandateimplemented well ahead of SOX mandate
Have experience in leading an IT organization to Have experience in leading an IT organization to regulatory complianceregulatory compliance
Maintain management security certification Maintain management security certification Certified Information Systems Security ProfessionalCertified Information Systems Security Professional Certified Sarbanes-Oxley ProfessionalCertified Sarbanes-Oxley Professional
SummarySummary
Proven and experienced IT leaderProven and experienced IT leader Process oriented leader that understands Process oriented leader that understands
business alignment and integrationbusiness alignment and integration Variety of technical skills that range from Variety of technical skills that range from
network to servers to information security network to servers to information security to compliance to IT Service Managementto compliance to IT Service Management Also have a background in AccountingAlso have a background in Accounting
Eager for a challengeEager for a challenge
If there are any questions, If there are any questions, contact me through contact me through
LinkedIn or atLinkedIn or [email protected]@cox.net
Thank You!!!Thank You!!!