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DuPont Performance Services Feather, Prime and Block Version 1.0 — September 2011 DUPONT CONFIDENTIAL The DuPont Oval logo, DuPont™, The miracles of science™ and all products denoted herein with ™ or ® are trademarks or registered trademarks of E.I. du Pont de Nemours and Company. DuPont Trademarks may not be used in connection with any product or service that is not a DuPont product or service. PERFORMANCE ALLIANCE

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DuPont Performance Services Feather, Prime and Block

Version 1.0 — September 2011 DUPONT CONFIDENTIAL The DuPont Oval logo, DuPont™, The miracles of science™ and all products denoted herein with ™ or ® are trademarks or registered trademarks of E.I. du Pont de Nemours and Company. DuPont Trademarks may not be used in connection with any product or service that is not a DuPont product or service.

PERFORMANCE ALLIANCE

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Copyright © 2011 E.I. du Pont de Nemours and Company Version 1.0

Feather, Prime and Block

Feather, Prime and Block Question 1: Is it required to “feather, prime and block” in order to restore the vehicle back to pre-accident condition?? The following items are included as justification: 1. All the Information Providers specify that refinish times are for “new, undamaged parts.”

• Information Provider P-page Documentation (3 pages)

2. All the Information Providers specify that bodywork repair is to be completed up to 150 grit and should be void of any surface imperfections.

• Information Provider P-page Documentation (3 pages)

3. According to the Information Providers, refinish labor begins at 320-400 grit (dry) or 500 – 600 grit (wet) as this is the starting point for refinish of a new, undamaged panel.

• Information Provider P-page Documentation (3 pages)

4. The majority of abrasive manufacturers state that you should NOT jump more than two grit sizes. So, if bodywork ends at 150 grit and refinish begins at 320 grit, the technician would need to use 150-180 -220 – 240 – 280 – 320 grits.

• Abrasive Company Training Manual (1 page)

Additional Justification:

• ASA Refinish Procedure for a Repaired vs. New Panels Flier (1 page)

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LABOR TIME LISTINGS

All operation times are listed in hours and tenths of an hour. Atime listed as 3.5 indicates three and one half hours.

LABOR TIME PREMISE

The times reported in this publication are to be used as a GUIDEONLY. Reported times include normal align procedure to insureproper fit of the individual new part being replaced. Reported timesinclude tube/paddled application of OEM caulking and seam seal-ers on welded replacement panels. Sprayable seam sealer equip-ment requires preparation and adjustment before application andis NOT INCLUDED IN LABOR TIME.

Times do not apply to vehicles with equipment other than thatsupplied by the vehicle manufacturer as standard or regular pro-duction options. If other equipment is used, the time may beadjusted to compensate for the variables. Removal and replace-ment of exchanged or used parts is not considered. If additionalaligning or repair must be made, such factors should be consid-ered when developing the estimate. Items not listed under theINCLUDED/DOES NOT INCLUDE heading for any given procedurehave not been considered in the estimated work time developmentfor that procedure, unless specified by a footnote. All included/notincluded items for labor procedures listed between pages G10 andG33 are for component R&R and R&I procedures unless otherwiseindicated in operation heading.

OPERATION TIMES LISTED ARE BASED ON NEW UNDAM-AGED PARTS INSTALLED ON NEW UNDAMAGED VEHICLES ASINDIVIDUAL OPERATIONS. TIME HAS NOT BEEN CONSIDEREDFOR ALIGNMENT PULLS, DAMAGE-RELATED ACCESS TIME,DAMAGED, USED, REMANUFACTURED OR AFTERMARKETPARTS. SOME OPERATION TIMES ARE APPLICABLE AFTERBOLTED, ATTACHED OR RELATED PARTS HAVE BEENREMOVED. REFER TO SPECIFIC FOOTNOTES ATTACHED TOOPERATION TIME LISTING.

LABOR TIME DOES NOT INCLUDE:

SPECIAL NOTATION:The items listed below apply to all labor procedures.

• A/C System, Evacuate and Recharge• Aftermarket & OEM accessories• Alignment, check or straightening related parts• Alignment check of front or rear suspension/steering• Anticorrosion material restoration/application• Battery D&R/recharge• Brackets & braces transfer• Broken glass removal or clean up• Brakes, bleed and adjust• Caulk (non-OEM), sound insulate or paint inner areas• Clean up or detailing of vehicle prior to delivery• Computer control module D&R/relearn• Conversion Vans (special components, equipment and

trim)• Cutting, pulling or pushing collision damaged parts for

access• Damaged or defective replacement parts• Drain & refill fuel tank• Drilling, modification or fabrication of mounting holes• Fabricate templates, reinforcing inserts, sleeves or flanges• Filling, plugging and finishing of unneeded holes in new

parts• Information label installation• Material costs• Pinch weld clamp damage repair• Refinishing

LABOR TIME PREMISE - Continued

• Reset electronic memory functions after battery disconnect• Road test vehicle• Rusted, frozen, broken or corrosion damaged components

or fasteners• Scan tool clear/reset electronic module• Scan tool diagnostics• Straighten or align used, reconditioned or non-OEM parts• Structural damage diagnosis and vehicle set up time• Structural foam removal or application• Test panel/spray caulk• Undercoating, tar or grease removal• Unprimed bumpers, removal of mold-release agents• Waste disposal fees (all types)• Weld through primer• Welded seam surface finishing finer than 150 grit sandpaper• Wheel or hub cap locks R&I

FRONT BUMPER ASSEMBLY – R&I ALL TYPES

INCLUDED:• Align to vehicle• Face bar/bumper cover

assembly R&I

DOES NOT INCLUDE:• Air bag sensor• Battery• Emblems & nameplates• Energy absorber, all types• Lamp aiming• Lamps (when not mounted in bumper)• Moldings & impact strip• Stripe tape, decals or overlays• Valance panel/spoiler (when not mounted to bumper)

FRONT BUMPER – R&R FACE BAR TYPE

INCLUDED:• Align to vehicle• Emblem & nameplate• Face bar R&I• Guard• Guard cushions• Molding & impact strip

DOES NOT INCLUDE:• Air bag sensor• Battery• Distance sensor• Energy absorber, if mount-

ed to frame rail (all types)• Lamp aiming• Lamps (when not mounted in bumper)• License plate/bracket• Stripe tape, decals or overlays• Valance panel/spoiler (when not mounted to bumper)

GUIDE TO ESTIMATING

Footnotes found in a chapter contain vehicle-specific information. The content of footnotes is in addition to, and takes precedence over, information in the Guide to Estimating pages for the operation indicated.

G10 RREEVV.. 55--1111

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REFINISH TIME LISTINGS

All refinish times are listed in hours and tenths of an hour. A timein parentheses adjacent to the part name, such as (p3.5) indicatesthree and one half hours. Replacement operation time does notinclude time necessary to refinish the component.

Operation times for the application of painted-on stripes are notcovered in this publication. The time necessary to perform this typeof operation should be estimated after an on-the-spot evaluation ofrequired procedure.

REFINISH TIME PREMISE

Published refinish times are for one color applied to newundamaged replacement components, without exterior trim, interi-or trim or other attached components and applied in one continu-ous process. For damaged panel(s), published refinish times maybe applied after the damaged panel has been returned to a NEWUNDAMAGED condition.

Refinish times do not include time which may be required tomatch color tints or defective finish textures on interior or exteriorsurfaces. Nor do they include time which may be required to cor-rect finish imperfections caused by improper weather conditions,application, or environmental contamination such as dust, dirt,grease, etc. MOTOR advises all parties consider these factorsbeforehand to determine mutually acceptable provisions in theevent such conditions exist or occur.

ANTI-THEFT LABELS (R DOT)Replacement part labels are coded with the letter “R” to show

that it is a replacement part. R Dot labels should not be removedfrom the part. Use caution when refinishing, rustproofing or under-coating replacement components to avoid damaging the label.

BUMPER COVERS AND OTHER FLEXIBLE COMPONENTS

Refinish times listed on the parts detail lines for these compo-nents are based on the items being refinished prior to installation.Refinish time listed on the parts detail line for an OEM bumpercover that has both body color and unpainted grained portionallows for the refinish of the body color only. Masking the grained,textured, or non-body color portions in preparation for body colorapplication is an included operation. It includes exterior surfaceand edges refinished during one continuous process. If a separateedging procedure is utilized then the appropriate time should beestimated after an on-the-spot evaluation. Refinish times do notinclude removal of mold release agent from new unprimed moldedcomponents. Parts received from the OEM manufacturer withoutprimer and some non-OEM parts with or without primer should betested for the presence of release agents that would cause paintadhesion problems and treated accordingly. For unprimed bumperpreparation time, see "Add If Required" operation(s). Preparationtime for all other unprimed components should be estimated afteran on-the-spot evaluation.

DOOR OUTER REPAIR PANELSRefinish times listed on the parts detail line for new repair pan-

els (i.e. door outer repair panel, tail gate and lift gate repair panels)include panel lip and immediate area. It does not include time forrefinishing the entire door frame edge or interior side. Where pos-sible, MOTOR will publish time for those areas under a “RefinishingNotes” heading within that group.

DOOR SHELLS, LIFT GATES AND TAIL GATESRefinish times listed on the parts detail line for these new com-

ponents include exterior surface, edges and interior sides, unlessotherwise noted in text.

REFINISH TIME PREMISE - Continued

DOOR SHELLS, LIFT GATES AND TAIL GATES - ContinuedRefinish times listed under the “Refinishing Notes” heading for

“door outer panel only” operations do not include time for refinish-ing the door frame edge or interior side. Where possible, MOTORwill publish time for those areas under a “Refinishing Notes” head-ing within that group.

FENDERS, HOODS AND OTHER MAJOR BOLTEDPANELS

Refinish times listed on the parts detail line for these new pan-els do not include time for refinishing the edge or underside. Wherepossible, MOTOR will publish time for those areas under a“Refinishing Notes” heading within that group.

QUARTER PANELS AND OTHER MAJOR WELDED PANELS

Refinish times listed on the parts detail line for these new pan-els include exterior side, recessed edges, gutters and pockets,unless otherwise noted in text.

Refinish times listed under the “Refinishing Notes” heading forquarter panels or other major welded panels “exterior surface only”operations do not include time for refinishing recessed edges, gut-ters and pockets. Where possible, MOTOR will publish time forthese areas under the “Refinishing Notes” heading within thatgroup.

NEW UNDAMAGED PANELA component manufactured to the same exacting standards as

the parts installed on new vehicles when the car was built. Exteriorbody panels are supplied with a smooth painted surface (e-coat).

UNDERSIDE COLORSRefinish times presented in this guide are developed under the

premise that the underside and jamb color is the same as the exte-rior body color. Some vehicle manufacturers use a different colorfor the engine compartment, trunk compartment and/or jambs. Anadditional paint mix is required if the underside and/or jamb coloris a different color than the exterior body color. Clear coat (gloss ormatte) will be required for base color coat applications. This shouldbe considered when developing the estimate.

PRIME & BLOCKPrime & block (high build/primer-filler) is a required procedure

that restores a repaired panel surface, including the joined areas ofreplaced welded panels, from 150-grit finish to that of a NEWUNDAMAGED condition. It is MOTOR’s position that prime andblock is a process best reserved for the judgment of anestimator/appraiser following a thorough on-the-spot evaluation ofthe specific vehicle and damage in question.

REPAIRED PANEL REFINISHINGMOTOR suggests using component(s) base refinish time for this

type of procedure after the damaged panel is repaired to newundamaged condition. Repaired surface preparation requires anon-the-spot evaluation for additional procedural steps such asfeatheredge and/or prime and block not required for new undam-aged panels.

PARTIAL PANEL REFINISHINGThis is NOT a BLEND-WITHIN procedure; partial panel refinish-

ing is NOT a BLEND operation. MOTOR defines partial panel refin-ishing as refinishing a body panel with damage that is containedwithin a defined border or underneath body cladding after thepanel has been repaired to that of a “NEW UNDAMAGED PANEL.”It is MOTOR’s position that partial panel refinishing is a processbest reserved for the judgment of an estimator/appraiser followinga thorough on-the-spot evaluation of the specific vehicle and refin-ish requirements in question. Refer to G.T.E. “BASIC COLOR COATAPPLICATION.”

GUIDE TO ESTIMATING

Footnotes found in a chapter contain vehicle-specific information. The content of footnotes is in addition to, and takes precedence over, information in the Guide to Estimating pages for the operation indicated.

G34 RREEVV.. 55--1111

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HIN

G P

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More Refinish Time for Repaired Panels

Compare Basic Refinish Procedures forRepaired vs. New Panels

80% MORE STEPS: 38 repaired panel procedures vs. 21 new panel procedures.**n Ask insurance companies for procedures on how to “zone refinish” in less time.n Ask insurance companies for their written research on “zone refinish” times.n Ask your paint company for procedures given to insurance companies for “zone refinish.”

Use this tool to help explain proper refinish procedures to insurance partners.***

Repaired Panel*1. Apply pin-hole eliminator to body plastic.2. Sand pin-hole eliminator.3. Featheredge damaged area for primer.4. Mask/bag car for etch & two-part fill primer.5. Wax and grease for contamination.6. Blow off and tack panel for dust.7. Mix etch primer (for bare metal areas).8. Apply etch primer for adhesion.9. Clean up etch primer spray gun.

10. Apply two-part fill primer to repaired area.11. Bake Primer for cure.12. Clean up two-part fill primer spray gun.13. Guide coat primed area.14. Block-sand repaired area.15. Possible 2nd - 3rd prime/gun clean up.16. Possible 2nd - 3rd block-sand repair.17. Unmask for paint prep.18. Clean panel/edges/vehicle for refinish.19. Sand and prep panel.20. Mask and bag for sealer and paint.21. Mix sealer.22. Mix color (minimum amounts required).23. Tint (if necessary).24. Wax and grease for contamination.25. Blow off and tack panel for dust.26. Apply sealer.27. Clean up sealer spray gun.28. Apply wet-bed (eliminates scratches in blend).29. Apply base-coat to affected area.30. Increase flash time.31. Tack blend area to avoid dirt/overspray.32. Clean up base coat spray gun.33. Mix clear coat.34. Apply two coats of clear.35. Clean up clear spray gun.36. Bake at 140˚ for 30-45 minutes.37. Cool down process.38. Unmask for reassembly.

New Panel*1. Clean panel/edges/vehicle for refinish.2. Sand and prep panel.3. Mask/bag for sealer and paint.4. Mix sealer.5. Mix color (minimum amounts required).6. Tint (if necessary).7. Wax and grease for contamination.8. Blow off and tack panel for dust.9. Mix etch primer (for bare metal areas).

10. Apply etch primer for adhesion.11. Clean up etch primer spray gun.12. Apply sealer.13. Clean up sealer spray gun.14. Apply base-coat color to entire panel.15. Clean up base coat spray gun.16. Mix clear coat.17. Apply two coats of clear.18. Clean up clear spray gun.19. Bake at 140˚ for 30-45 minutes.20. Cool down process.21. Unmask for reassembly.

*Based on paint manufacturer requirements, industry refinishstandards, technical data sheets, warranty requirements and p-pages as of March 2006.

**Additional materials not taken into consideration on this chart(additional paint materials, prime materials, safety equipment,masking materials, etc.).

***Please contact your local paint representative for specificrefinish procedures.

vs.

(800) ASA-SHOPwww.ASAshop.org

More Refinish Time for Repaired Panels

Compare Basic Refinish Procedures forRepaired vs. New Panels

80% MORE STEPS: 38 repaired panel procedures vs. 21 new panel procedures.**n Ask insurance companies for procedures on how to “zone refinish” in less time.n Ask insurance companies for their written research on “zone refinish” times.n Ask your paint company for procedures given to insurance companies for “zone refinish.”

Use this tool to help explain proper refinish procedures to insurance partners.***

Repaired Panel*1. Apply pin-hole eliminator to body plastic.2. Sand pin-hole eliminator.3. Featheredge damaged area for primer.4. Mask/bag car for etch & two-part fill primer.5. Wax and grease for contamination.6. Blow off and tack panel for dust.7. Mix etch primer (for bare metal areas).8. Apply etch primer for adhesion.9. Clean up etch primer spray gun.

10. Apply two-part fill primer to repaired area.11. Bake Primer for cure.12. Clean up two-part fill primer spray gun.13. Guide coat primed area.14. Block-sand repaired area.15. Possible 2nd - 3rd prime/gun clean up.16. Possible 2nd - 3rd block-sand repair.17. Unmask for paint prep.18. Clean panel/edges/vehicle for refinish.19. Sand and prep panel.20. Mask and bag for sealer and paint.21. Mix sealer.22. Mix color (minimum amounts required).23. Tint (if necessary).24. Wax and grease for contamination.25. Blow off and tack panel for dust.26. Apply sealer.27. Clean up sealer spray gun.28. Apply wet-bed (eliminates scratches in blend).29. Apply base-coat to affected area.30. Increase flash time.31. Tack blend area to avoid dirt/overspray.32. Clean up base coat spray gun.33. Mix clear coat.34. Apply two coats of clear.35. Clean up clear spray gun.36. Bake at 140˚ for 30-45 minutes.37. Cool down process.38. Unmask for reassembly.

New Panel*1. Clean panel/edges/vehicle for refinish.2. Sand and prep panel.3. Mask/bag for sealer and paint.4. Mix sealer.5. Mix color (minimum amounts required).6. Tint (if necessary).7. Wax and grease for contamination.8. Blow off and tack panel for dust.9. Mix etch primer (for bare metal areas).

10. Apply etch primer for adhesion.11. Clean up etch primer spray gun.12. Apply sealer.13. Clean up sealer spray gun.14. Apply base-coat color to entire panel.15. Clean up base coat spray gun.16. Mix clear coat.17. Apply two coats of clear.18. Clean up clear spray gun.19. Bake at 140˚ for 30-45 minutes.20. Cool down process.21. Unmask for reassembly.

*Based on paint manufacturer requirements, industry refinishstandards, technical data sheets, warranty requirements and p-pages as of March 2006.

**Additional materials not taken into consideration on this chart(additional paint materials, prime materials, safety equipment,masking materials, etc.).

***Please contact your local paint representative for specificrefinish procedures.

vs.

(800) ASA-SHOPwww.ASAshop.org

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Copyright © 2011 E.I. du Pont de Nemours and Company Version 1.0

Feather, Prime and Block

Feather, Prime and Block Question 2: Is “feather, prime and block” included in any other labor operations? The following items are included as justification:

• Information Provider P-page Documentation (4 pages)

• ASA’s Reference Chart of Not-Included Operations (2 page)

• SCRS’s Guide to Complete Repair Planning (2 page)

• CIC Position Statement On Feather / Prime / Block – April 2006 (1 page)

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REFINISH TIME LISTINGS

All refinish times are listed in hours and tenths of an hour. A timein parentheses adjacent to the part name, such as (p3.5) indicatesthree and one half hours. Replacement operation time does notinclude time necessary to refinish the component.

Operation times for the application of painted-on stripes are notcovered in this publication. The time necessary to perform this typeof operation should be estimated after an on-the-spot evaluation ofrequired procedure.

REFINISH TIME PREMISE

Published refinish times are for one color applied to newundamaged replacement components, without exterior trim, interi-or trim or other attached components and applied in one continu-ous process. For damaged panel(s), published refinish times maybe applied after the damaged panel has been returned to a NEWUNDAMAGED condition.

Refinish times do not include time which may be required tomatch color tints or defective finish textures on interior or exteriorsurfaces. Nor do they include time which may be required to cor-rect finish imperfections caused by improper weather conditions,application, or environmental contamination such as dust, dirt,grease, etc. MOTOR advises all parties consider these factorsbeforehand to determine mutually acceptable provisions in theevent such conditions exist or occur.

ANTI-THEFT LABELS (R DOT)Replacement part labels are coded with the letter “R” to show

that it is a replacement part. R Dot labels should not be removedfrom the part. Use caution when refinishing, rustproofing or under-coating replacement components to avoid damaging the label.

BUMPER COVERS AND OTHER FLEXIBLE COMPONENTS

Refinish times listed on the parts detail lines for these compo-nents are based on the items being refinished prior to installation.Refinish time listed on the parts detail line for an OEM bumpercover that has both body color and unpainted grained portionallows for the refinish of the body color only. Masking the grained,textured, or non-body color portions in preparation for body colorapplication is an included operation. It includes exterior surfaceand edges refinished during one continuous process. If a separateedging procedure is utilized then the appropriate time should beestimated after an on-the-spot evaluation. Refinish times do notinclude removal of mold release agent from new unprimed moldedcomponents. Parts received from the OEM manufacturer withoutprimer and some non-OEM parts with or without primer should betested for the presence of release agents that would cause paintadhesion problems and treated accordingly. For unprimed bumperpreparation time, see "Add If Required" operation(s). Preparationtime for all other unprimed components should be estimated afteran on-the-spot evaluation.

DOOR OUTER REPAIR PANELSRefinish times listed on the parts detail line for new repair pan-

els (i.e. door outer repair panel, tail gate and lift gate repair panels)include panel lip and immediate area. It does not include time forrefinishing the entire door frame edge or interior side. Where pos-sible, MOTOR will publish time for those areas under a “RefinishingNotes” heading within that group.

DOOR SHELLS, LIFT GATES AND TAIL GATESRefinish times listed on the parts detail line for these new com-

ponents include exterior surface, edges and interior sides, unlessotherwise noted in text.

REFINISH TIME PREMISE - Continued

DOOR SHELLS, LIFT GATES AND TAIL GATES - ContinuedRefinish times listed under the “Refinishing Notes” heading for

“door outer panel only” operations do not include time for refinish-ing the door frame edge or interior side. Where possible, MOTORwill publish time for those areas under a “Refinishing Notes” head-ing within that group.

FENDERS, HOODS AND OTHER MAJOR BOLTEDPANELS

Refinish times listed on the parts detail line for these new pan-els do not include time for refinishing the edge or underside. Wherepossible, MOTOR will publish time for those areas under a“Refinishing Notes” heading within that group.

QUARTER PANELS AND OTHER MAJOR WELDED PANELS

Refinish times listed on the parts detail line for these new pan-els include exterior side, recessed edges, gutters and pockets,unless otherwise noted in text.

Refinish times listed under the “Refinishing Notes” heading forquarter panels or other major welded panels “exterior surface only”operations do not include time for refinishing recessed edges, gut-ters and pockets. Where possible, MOTOR will publish time forthese areas under the “Refinishing Notes” heading within thatgroup.

NEW UNDAMAGED PANELA component manufactured to the same exacting standards as

the parts installed on new vehicles when the car was built. Exteriorbody panels are supplied with a smooth painted surface (e-coat).

UNDERSIDE COLORSRefinish times presented in this guide are developed under the

premise that the underside and jamb color is the same as the exte-rior body color. Some vehicle manufacturers use a different colorfor the engine compartment, trunk compartment and/or jambs. Anadditional paint mix is required if the underside and/or jamb coloris a different color than the exterior body color. Clear coat (gloss ormatte) will be required for base color coat applications. This shouldbe considered when developing the estimate.

PRIME & BLOCKPrime & block (high build/primer-filler) is a required procedure

that restores a repaired panel surface, including the joined areas ofreplaced welded panels, from 150-grit finish to that of a NEWUNDAMAGED condition. It is MOTOR’s position that prime andblock is a process best reserved for the judgment of anestimator/appraiser following a thorough on-the-spot evaluation ofthe specific vehicle and damage in question.

REPAIRED PANEL REFINISHINGMOTOR suggests using component(s) base refinish time for this

type of procedure after the damaged panel is repaired to newundamaged condition. Repaired surface preparation requires anon-the-spot evaluation for additional procedural steps such asfeatheredge and/or prime and block not required for new undam-aged panels.

PARTIAL PANEL REFINISHINGThis is NOT a BLEND-WITHIN procedure; partial panel refinish-

ing is NOT a BLEND operation. MOTOR defines partial panel refin-ishing as refinishing a body panel with damage that is containedwithin a defined border or underneath body cladding after thepanel has been repaired to that of a “NEW UNDAMAGED PANEL.”It is MOTOR’s position that partial panel refinishing is a processbest reserved for the judgment of an estimator/appraiser followinga thorough on-the-spot evaluation of the specific vehicle and refin-ish requirements in question. Refer to G.T.E. “BASIC COLOR COATAPPLICATION.”

GUIDE TO ESTIMATING

Footnotes found in a chapter contain vehicle-specific information. The content of footnotes is in addition to, and takes precedence over, information in the Guide to Estimating pages for the operation indicated.

G34 RREEVV.. 55--1111

REF

INIS

HIN

G P

RO

CED

URES

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Automotive Service Association

Reference Chart of Not Included Operations When Installing New Replacement Parts

Because the amount of labor time necessary for certain operations cannot be fully standardized, collision estimating databases do not have pre-existing labor estimates for some operations. As a result, when preparing estimates, users of computerized estimating programs will need to manually input certain operations. The lists contained in this document are designed to help users make sure they consider all of the possible operations when they write an estimate of collision damages.

The first section lists “Not Included” operations in the published labor guides for common major parts, separated by information provider.

Options - These are the vehicle’s option choices for the computer-assisted estimating program that may affect parts and/or labor on an estimate. (If the correct option is selected, appropriate labor time will be included.)

Operations - These are additional tasks that may be needed beyond the labor provided for parts replacement.

R&I Parts - These are parts not included in replacement labor, requiring additional labor when needed.

Refinish - These are labor operations beyond the regular procedures for surface refinish, requiring additional labor when needed.

The second section lists general “Not Included” operations, separated by steps in the repair process and applicable to all parts.

When preparing an itemized estimate of damages, a quick check of these lists will help remind you to include all necessary operations and will result in a more complete and accurate damage analysis. Your final invoice must include all labor operations needed and performed.

This guide is meant as a quick summary of general Not-Included operations, for the benefit of ASA members. Refer to each information provider's Procedures Pages for specifics.

© 2008 Automotive Service Association. All rights reserved. All material published within these pages are the property of the Automotive Service Association and may not be reproduced for sale or distribution of any kind. Nor may it be used in the creation of any other publications or online services without the express written consent of the Automotive Service Association.

Provided as a member benefit from the Automotive Service Association.

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General “Not Included” Operations

Refinish Refinish Common R&I Parts Materials

R&I Parts for Refinishing Add’l Spray Out Test Panels Front License Bracket Anti-Corrosion Materials

Repair Adj. Panel Weld Damage Add’l Tint for Color Match Antenna Plastic Repair Kit/Materials

Pre-existing Surface Problems Add’l Tint for Underside Match Mud Guards Body Repair Materials

Spot Putty Color Blend Adjacent Panels Mouldings (if optional) Welding Materials

Epoxy Priming Multicolor /Gloss /Texture Ornamentation (if optional) Panel Bonding Adhesive

Chip Guard Removal Re-texturing Emblems (if optional) Flex Additive

Wash Vehicle Prior to Painting Luggage Compartment Coating Mirrors Refinishing Prep Materials

Removal of Mold Release Agent De-nib & Finesse Spoilers/Flares Special Paint Materials

Prime Raw Plastic Parts Finish Sand & Buff Ground Effects Glass Installation Kit

Chip Guard Application Apply Protective Coatings Audio Equipment Butyl Tape - Lamps, Etc.

Feather, Prime, & Block Fuel Surcharge Luggage Rack Standard Hardware

Mask Attaching Parts Accessory Items One-Time Fasteners

Mask Decals/VIN Plates Seat Belt Components Alignment Shims

Mask beyond 36” Perimeter Spare Tire A-C O-Rings

Mask for Primer Brake Lines Refrigerant

Mask Vehicle Interior Fuel Lines Refrigerant Oil

Mask Door Jambs Engine Coolant

Mask Engine Compartment Brake Fluid

Cover Car - Exterior Engine Compartment Fluids

Re-Bag Vehicle Lubricants

Caulking Materials

Retexturing Materials

Foam

Applicator Tips

Drill Bits

Tracy
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Tracy
Rectangle
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Estimating Committee – April 2006

The repair process associated with damaged painted body panels typically involves multiple operations; body repair, feather, prime, block, and refinish. The body repair process includes metal finishing and/or the use of body fillers to return the body panel to its undamaged contour. The repaired area is finished to 150 grit and free of surface imperfections. Feather, prime and block are not-included refinish operations that complete the process from 150 grit to the condition of a new undamaged panel. The refinish process starts at the condition of a new undamaged panel and is outlined and documented in printed and/or electronic time guides. The body / paint labor and materials necessary to prepare the repaired area from 150 grit to the condition of a new undamaged part is a valid and required step in the process. The labor and material allowance for these operations requires an on the spot evaluation of the specific vehicle and damage.

Feather / Prime / Block

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Copyright © 2011 E.I. du Pont de Nemours and Company Version 1.0

Feather, Prime and Block

Feather, Prime and Block Question 3: Is there a pre-determine time in the estimating system for “feather, prime and block”? Answer: The Information Providers do not provide any times in their systems for “Feather, Prime and Block.”

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Copyright © 2011 E.I. du Pont de Nemours and Company Version 1.0

Feather, Prime and Block

Feather, Prime and Block Question 4: Since there is no pre-determined time in the estimating system for “feather, prime and block”, what is it worth? The following items are included as justification:

• ASA Square Footage Feather Edge Time Study (2 pages)

• Conducting Your Own Time Study:

o Square Footage Before Featheredge Time Study Form (1 page)

o Video of Time Study

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ASA Square Footage Feather Edge Time Study

Vehicle Type Total InchesSq. Foot

area

Gather Tools (min)

Gather Supplies

(min)

Solvent Wash (min)

Featheredge & Scuff Sand (min)

Solvent Wash

Prior to Mask (min)

Rough Mask for Primed

Surfacer (min)

Mix Wash

or Acid Etch

Primer (min)

Apply Wash

or Acid Etch

Primer (min)

Rinse Spray Gun (min)

Mix & Catalyze Surfacer

(color based) (min)

Spray Surfacer

(min)

Apply Guide Coat (min)

Block Sand w/ Cutting

Grade of Paper (min)

Re-Apply Surfacer (if nec) (min)

Re-apply Guide Coat

(if nec) (min)

Block Sand w/ Finish Grade of

Sandpaper (min)

Unmask (min)

Replace Tools /

Equipment (min)

Replace Supplies

(min)

Clean Spray Gun & Mixing

Containers (min)

Wash Sanding

Sludge or Dust

Repair Area (min) Total Hrs

Time / Area

BMW 875 6.076 1 2 3 5 1 8 2 2 1 4 20 1 15 1 1 1 5 5 1.300 0.2139Ford / Mustang 733 5.090 1 1 3 10 3 13 4 4 1 4 22 1 20 2 1 1 5 10 1.767 0.3471Unknown Type 160 1.111 3 2 1 3 5 2 10 10 2 1 1 2 1 0.717 0.6450Ford / Mustang 288 2.000 2 4 1 5 1 15 3 2 3 5 20 1 10 7 4 2 3 3 6 1.617 0.8083Unknown Type 120 0.833 2 2 20 1 6 1 10 15 1 1 1 3 1 1.067 1.2800Unknown Type 240 1.667 2 3 1 4 1 4 3 2 2 4 12 1 5 5 2 2 3 2 7 1.083 0.6500Unknown Type 1133 7.868 1 1 2 10 2 20 2 2 3 10 15 1 15 1 10 2 1 1 3 5 1.783 0.2267Unknown Type 502 3.486 1 1 1 10 1 15 1 2 3 10 30 1 4 1 8 2 2 1 6 2 1.700 0.48762003 Nissan Maxima 24 0.167 1 1 5 7 5 5 1 1 2 2 5 1 8 5 1 5 5 1 1 2 5 1.150 6.90002001 Celica 360 2.500 1 1 10 15 10 10 1 1 2 2 10 1 15 10 1 10 5 1 1 2 10 1.983 0.79331997 Dakota 432 3.000 1 1 10 15 10 10 1 1 2 2 10 1 15 10 1 15 5 1 1 2 10 2.067 0.68892000 BMW 323i 48 0.333 1 1 5 10 5 5 1 1 2 2 5 1 10 5 1 5 5 1 1 2 5 1.233 3.70002003 Tundra 392 2.722 1 1 2 10 1 5 1 1 1 1 10 1 20 10 1 20 1 1 1 5 5 1.650 0.60612001 Ranger 504 3.500 1 1 5 10 2 10 1 1 1 1 10 1 10 10 1 10 1 1 1 5 5 1.467 0.4190Lincoln 189 1.313 1 1 2 10 1 5 1 1 1 1 10 1 10 10 1 20 1 1 1 1 5 1.417 1.0794Unknown Type 576 4.000 1 1 5 15 2 10 1 1 2 2 10 1 15 10 1 10 3 1 1 5 5 1.700 0.4250BMW 528i 87.5 0.608 1 1 1 5 1 2 1 1 1 1 1 1 5 1 1 5 1 1 1 1 1 0.567 0.9326Unknown Type 140 0.972 1 1 5 10 2 10 1 1 1 1 10 1 10 10 1 10 2 1 1 5 5 1.483 1.52571996 Mazda mx6 559 3.882 5 3 2 15 5 12 3 9 7 14 18 2 15 0 0 18 5 4 3 15 5 2.667 0.68692000 Ford Escort 78 0.542 6 3 4 6 2 4 5 3 3 4 7 1 4 0 0 6 3 3 1 10 4 1.317 2.43081999 Ford Expedition 80 0.556 3 1 2 6 2 7 2 2 4 5 9 1 4 0 0 6 2 3 2 10 4 1.250 2.25001999 Audi A5 60 0.417 4 2 5 8 3 6 4 3 2 8 9 1 5 0 0 6 3 3 1 12 6 1.517 3.64001004 BMW 896 6.222 4 2 2 15 6 18 4 2 4 6 18 2 15 0 0 17 8 4 2 12 4 2.417 0.38842003 Nissan Sentra 36 0.250 4 2 3 5 3 6 4 2 4 10 8 3 8 0 0 10 4 3 1 11 3 1.567 6.26672002 BMW 325i 242.25 1.682 4 3 4 13 4 10 2 7 6 8 15 3 18 0 0 20 7 3 2 17 4 2.500 1.48611993 Lexus 270 1.875 4 2 3 7 5 6 4 3 2 8 11 2 17 0 0 12 10 3 2 17 4 2.033 1.0844Caravan 150 1.042 2 2 3 5 5 6 3 3 2 3 4 2 20 3 2 70 2 2 2 3 2 2.433 2.3360Prelude 516 3.583 2 2 3 5 3 5 2 30 3 5 14 1 30 12 1 15 4 2 2 5 6 2.533 0.7070Subaru 238 1.653 2 4 1 8 1 4 2 1 1 3 5 1 10 5 2 2 2 5 3 1.033 0.6252Expedition 608 4.222 1 2 2 4 2 6 1 1 1 2 1 1 7 7 1 1 1 3 1 0.750 0.1776Unknown Type 90 0.625 1 1 2 3 1 5 4 7 1 8 7 1 8 2 1 1 4 3 1.000 1.6000Unknown Type 440 3.056 1 1 2 2 2 5 2 10 1 20 0 0 10 2 1 1 5 2 1.117 0.3655Escort 423 2.938 3 2 3 5 2 10 5 5 9 11 6 1 32 9 1 33 9 2 2 8 6 2.733 0.9305Tahoe 418 2.903 2 2 3 10 5 12 5 11 2 17 5 0 6 3 2 2 4 5 1.600 0.5512BMW 220 1.528 1 1 1 3 1 3 4 5 2 5 6 1 1 1 4 3 0.700 0.4582Ford Winstar 325 2.257 3 1 3 14 3 12 5 2 3 16 8 1 12 0 0 48 1 3 1 9 3 2.467 1.0929Ford Escort 234 1.625 1 1 1 6 1 6 3 2 3 3 4 1 20 0 0 0 3 2 2 5 1 1.083 0.6667Ford Escort wgn 42 0.292 1 1 1 4 1 3 3 2 2 3 4 1 5 0 0 0 1 1 1 5 1 0.667 2.2857Dodge Caravan 171 1.188 1 1 2 5 2 2 5 2 3 10 4 1 50 4 0 20 4 1 1 6 1 2.083 1.7544Dodge Caravan 475 3.299 1 1 2 8 2 3 5 2 2 10 4 1 50 4 0 25 4 1 1 6 1 2.217 0.6720Toyota Tacoma 616 4.278 10 5 2 12 2 8 3 2 1 5 8 1 40 60 2 5 2 10 5 3.050 0.7130Lenze 1150 7.986 1 2 1 5 1 30 2 6 1 30 1 20 1 1 1 3 2 1.800 0.2254Cook 162 1.125 1 1 1 2 1 10 2 3 1 5 1 3 1 1 1 3 1 0.633 0.5630Imhoff 1059 7.354 1 1 1 3 1 30 2 8 1 15 1 12 1 1 1 3 1 1.383 0.1881McDaniel 351 2.438 1 2 1 2 1 10 2 5 1 10 1 10 1 1 1 5 1 0.917 0.3761Lane 2554 17.736 1 2 1 8 1 40 2 10 1 55 1 42 1 1 1 3 2 2.867 0.1616Silberger 169 1.174 1 1 1 2 1 5 2 5 1 8 1 5 1 1 1 3 1 0.667 0.5680Patterson 671 4.660 1 2 1 2 1 15 2 5 1 20 1 20 1 1 1 5 1 1.333 0.2861Haney 2790 19.375 1 2 1 5 1 20 2 8 1 20 1 20 1 1 1 3 2 1.500 0.0774Melton 558 3.875 1 1 1 3 1 10 2 7 1 17 1 12 1 1 1 3 1 1.067 0.27531991 Acura 310 2.153 2 3 4 8 2 6 2 2 4 5 10 1 15 0 0 38 3 3 2 5 5 2.000 0.929002 Mazda MPV Van 299 2.076 3 3 3 5 2 7 0 0 0 4 12 2 14 0 0 35 2 2 3 4 5 1.767 0.8508Cadillac CTS 544 3.778 1 1 2 3 2 5 0 0 0 3 15 1 31 0 0 12 2 1 1 2 3 1.417 0.3750Toyota Sienna Van 336 2.333 3 1 3 8 1 6 1 1 2 5 5 1 6 30 2 3 2 5 3 1.467 0.6286Chevy Venture Van 143 0.993 2 1 3 3 2 3 0 0 0 5 8 2 10 0 0 28 2 2 1 5 5 1.367 1.3762Buick LeSabre 176 1.222 2 1 2 3 2 4 2 1 2 4 5 1 5 20 3 1 1 4 2 1.083 0.8864Honda Accord 880 6.111 3 2 2 15 5 12 2 2 3 4 20 1 10 15 3 3 3 10 5 2.000 0.3273Mercury Marquis LS 684 4.750 4 3 4 9 3 10 5 5 4 5 7 3 10 5 3 48 4 3 4 5 5 2.483 0.5228

October 11, 2005 1 ASA Refinish Subcommittee

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ASA Square Footage Feather Edge Time Study

Vehicle Type Total InchesSq. Foot

area

Gather Tools (min)

Gather Supplies

(min)

Solvent Wash (min)

Featheredge & Scuff Sand (min)

Solvent Wash

Prior to Mask (min)

Rough Mask for Primed

Surfacer (min)

Mix Wash

or Acid Etch

Primer (min)

Apply Wash

or Acid Etch

Primer (min)

Rinse Spray Gun (min)

Mix & Catalyze Surfacer

(color based) (min)

Spray Surfacer

(min)

Apply Guide Coat (min)

Block Sand w/ Cutting

Grade of Paper (min)

Re-Apply Surfacer (if nec) (min)

Re-apply Guide Coat

(if nec) (min)

Block Sand w/ Finish Grade of

Sandpaper (min)

Unmask (min)

Replace Tools /

Equipment (min)

Replace Supplies

(min)

Clean Spray Gun & Mixing

Containers (min)

Wash Sanding

Sludge or Dust

Repair Area (min) Total Hrs

Time / Area

Ford Explorer 352 2.444 5 2 2 3 2 6 0 0 0 3 10 2 12 0 0 46 1 1 1 3 5 1.733 0.7091Montero 4x4 XLS 130 0.903 5 2 4 5 2 10 6 7 6 3 8 2 12 0 0 22 1 1 2 4 6 1.800 1.9938BMW M5 189 1.313 2 1 1 4 1 2 1 1 2 3 7 2 3 0 0 12 2 2 1 6 2 0.917 0.6984Audi 120 0.833 2 1 2 4 2 2 3 1 3 3 8 2 4 0 0 6 1 2 1 7 2 0.933 1.1200Toyota Camery 527 3.660 3 1 3 6 2 5 3 2 3 4 10 2 4 0 0 15 3 2 1 8 2 1.317 0.3598Ford Expedition 308 2.139 4 2 2 3 1 6 2 2 3 4 10 2 4 0 0 13 2 2 1 7 2 1.200 0.5610BMW 592 4.111 3 1 2 10 3 5 3 1 2 5 12 1 9 0 0 30 3 4 1 8 4 1.783 0.4338VW Passat 340 2.361 3 3 4 8 4 6 3 2 2 5 9 1 5 0 0 32 2 3 1 8 3 1.733 0.7341Jeep Cherokee 420 2.917 2 1 7 7 2 7 2 1 2 4 8 2 6 0 0 15 4 3 1 8 6 1.467 0.5029Mitsubishi Galant 1260 8.750 2 1 2 10 4 8 3 2 3 4 12 2 3 0 0 15 3 2 1 6 2 1.417 0.1619Mitsubishi Lancer 120 0.833 2 1 2 5 3 9 4 1 3 5 7 2 7 0 0 11 3 2 1 5 2 1.250 1.5000Acura MDX 216 1.500 3 1 2 7 2 12 2 1 2 3 11 2 5 0 0 23 3 2 1 7 1 1.500 1.0000Saab RR 840 5.833 2 2 1 5 1 6 3 1 3 4 3 1 25 8 1 30 1 2 2 5 8 1.900 0.3257Nissan Maxima 96 0.667 2 2 1 2 1 6 2 1 3 4 1 1 9 7 1 12 1 2 2 5 7 1.200 1.8000Vovlo S80 126 0.875 2 2 1 2 1 7 2 1 3 4 1 1 8 5 1 10 1 2 2 5 7 1.133 1.2952Chevy Cavilier 768 5.333 2 2 1 2 1 5 2 1 3 4 1 1 10 5 1 10 1 2 2 5 10 1.183 0.2219Buick LeSabre 384 2.667 1 1 1 5 1 5 2 1 3 4 2 1 10 7 1 15 1 1 5 8 1.250 0.4688Nissan Maxima LF 1080 7.500 2 2 1 5 1 6 2 1 3 4 3 1 20 7 1 25 1 2 2 5 7 1.683 0.2244Chevy Corvette Z06 252 1.750 2 2 1 10 1 15 0 2 10 1 15 5 1 25 1 2 2 5 15 1.917 1.0952Nissan Maxima 120 0.833 2 3 5 5 5 20 2 1 3 4 4 15 8 1 15 4 2 3 5 10 1.950 2.3400Chevy Corvette 660 4.583 4 3 5 10 5 15 4 6 2 30 10 2 40 4 4 3 5 15 2.783 0.6073Saab 260 1.806 2 2 1 5 1 4 0 0 0 4 2 1 5 7 1 20 1 2 2 7 5 1.200 0.6646Chevy Malibu 1188 8.250 3 2 5 10 4 12 2 1 4 8 10 1 14 5 1 35 3 3 2 6 8 2.317 0.2808Dodge Neon 140 0.972 2 1 2 10 2 7 2 1 2 8 9 1 7 5 1 25 2 2 1 7 5 1.700 1.7486Mitsubishi Galant 240 1.667 3 1 2 5 2 6 2 1 4 6 7 1 3 0 1 14 1 3 1 8 3 1.233 0.7400Dodge Caravan 24 0.167 4 2 2 3 2 3 2 1 4 6 5 1 4 0 1 7 1 4 2 8 2 1.067 6.4000Hyundai Sonata 234 1.625 3 1 2 5 2 5 2 1 4 6 8 1 7 5 1 14 1 3 1 8 4 1.400 0.8615Dodge Neon 480 3.333 4 2 3 8 3 8 2 1 4 6 8 1 10 0 1 24 2 4 2 8 4 1.750 0.5250Dodge Neon 72 0.500 4 2 2 5 2 7 2 1 4 6 5 1 4 5 1 14 1 4 2 8 3 1.383 2.7667Chevy Malibu 960 6.667 3 2 4 10 3 12 2 1 4 7 10 1 13 0 1 30 3 3 2 7 8 2.100 0.3150Ford F150 40 0.278 2 1 2 4 1 3 2 1 4 5 5 1 4 3 1 10 1 2 1 8 2 1.050 3.7800Honda Accord 1440 10.000 3 2 4 9 3 10 2 1 4 8 10 1 15 5 1 23 3 3 2 8 10 2.117 0.2117Plymouth Grand Voyager 36 0.250 1 1 1 2 1 4 4 1 1 4 1 1 5 1 1 1 3 1 0.567 2.2667Acura 3.2 CL 360 2.500 1 1 1 3 1 6 1 1 4 2 1 12 2 1 17 3 1 1 4 1 1.067 0.4267Volvo 740 156 1.083 1 1 1 2 1 4 5 1 1 3 1 1 5 2 1 1 4 2 0.617 0.5692Honda Accord 84 0.583 1 1 1 2 1 2 3 1 1 5 1 1 7 1 1 1 5 1 0.600 1.0286Toyota Sienna Van 170 1.181 1 1 1 3 1 6 5 1 1 17 1 1 20 2 1 1 5 1 1.150 0.9741Toyota Sienna LE 144 1.000 1 1 1 2 1 2 3 2 1 5 1 1 8 1 1 1 4 1 0.617 0.6167Pontiac Grand Prix 72 0.500 1 1 1 2 1 3 5 1 1 5 1 1 7 1 1 1 4 1 0.633 1.2667Mitsubishi Galant ES 70 0.486 1 1 1 2 1 3 5 1 1 7 1 1 8 1 1 1 4 1 0.683 1.4057Ford Focus LX 32 0.222 1 1 1 2 1 6 1 1 4 1 1 5 1 1 7 2 1 1 4 1 0.717 3.2250Isuzu Rodeo 336 2.333 1 1 1 2 1 8 1 1 5 1 1 15 1 1 20 4 1 1 5 1 1.200 0.5143Toyota Camry 432 3 1 1 1 3 1 5 5 1 1 20 1 1 22 3 1 1 4 1 1.217 0.4056Overall Averages 410.5456731 2.85101 2.0865 1.586538 2.3077 6.2115 2.125 7.971 1.654 1.529 1.894 4.45192 7.44231 1.183 12.55 2.29808 0.58654 16.173077 2.3173 1.826923 1.43269 5.480769 1.08654 1.449 1.0833

October 11, 2005 2 ASA Refinish Subcommittee

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SQUARE FOOTAGE BEFORE FEATHEREDGE

_____ IN. X _____ IN. = _____ ÷ 144 = _____ SQ. FT. (Consider 1 sq. ft., 2 sq. ft., and 3 sq. ft. samples)

ASSUME: Quality body repair operations are finished and straightened. The vehicle has been soap and water washed before body repair. The vehicle is located in the prep stall.

Gather Tools/Equipment _____ min. Gather Supplies _____ min. Solvent Wash Area Prior to Sanding _____ min. Featheredge & Scuff Sand Repair Area _____ min. Solvent Wash Prior to Mask _____ min. Rough Mask for Primer Surfacer _____ min. Mix Wash or Acid Etch Primer _____ min. Apply Wash or Acid Etch Primer _____ min. Rinse Spray Gun _____ min. Mix & Catalyze Surfacer (Color Based) _____ min.

Spray Surfacer _____ min. Apply Guide Coat _____ min. Block Sand w/ Cutting Grade of Paper _____ min. Re-apply Surfacer (if necessary) _____ min. Re-apply Guide Coat (if necessary) _____ min. Block Sand w/ Finish Grade of Sandpaper _____ min. Unmask _____ min. Replace Tools/Equipment _____ min. Replace Supplies _____ min. Clean Spray Gun & Mixing Containers _____ min. Wash Sanding Sludge or Dust from Repair Area _____ min TOTAL _____ min. Total ÷ 60 _____ hr(s).

Do not count any drying or flash of times of washing, etching or surfacer operations.