DTDC Corporate Presentation

Lending wings to customer’s needs

• Certainty, safety and reliability

are our values.

• We make sure, we innovate to

include your dynamic needs.

• We make your world Smaller.

Smarter. Simpler.

DTDC Delivering Value…

Our Vision • To be the most admired and successful Express Distribution Company in India by meeting and

exceeding our Customers' expectation of services.

Our Mission• To focus on Customer Loyalty and make it the goal of our Organization. • To encourage our people to adopt new technologies, processes and systems for improved, reliable and

speedy service. • To relentlessly monitor to reach a minimum net service level of 98% delivery.

Our Quality Policy• Satisfied internal customers, external customers and business associates.• Continual improvement in Products, Processes, Services and Quality Management System.• Satisfied, motivated and committed employees.

OUR VALUES AND WHAT DRIVES US…

• Founded in 1990• Headquartered at Bangalore• 4 Zonal Offices• 15 Regional Offices • 204 Branch Offices • Present at > 450 District HQs • 4,000+ Channel Partners• 10,000 Serviceable Pincodes• 13,000 people in operations• 7 million shipments handled per month• 40% equity by Reliance ADAG (one of

India’s leading conglomerates)

DTDC FACT SHEET

Our position of strength has increased & multiplied our customer base, across individuals and the corporate domain.

When we think of tomorrow at DTDC , I believe that, with our growing investments in technology space, our human capital, our innovative product line, our new generation ideas for customer delight, our objectives are more than clear:

• Triple our channel partner network• Triple our global delivery locations and • Triple our sincere commitment of “Delivering Value”

CEO SPEAK THE MAN WITH A DREAM…

Subhasish ChakrabortyChairman & Managing Director

Karnataka15 Branches

Tamilnadu14 BranchesKerala

8 Branches

Andhra Pradesh21 Branches

Gujarat8 Branches

Orissa8 BranchesGoa

1 Branch

West Bengal14 Branches

Chattisgarh2 Branches

Maharashtra14 Branches

Madhya Pradesh1 Branch

Rajasthan2 Branches

Haryana6 Branches

Punjab4 Branches

Jammu2 Branches

Himachal Pradesh2 Branches

Uttaranchal1 Branch

Jharkhand2 Branches

Bihar2 Branches

7 North Eastern States8 Branches

Uttar Pradesh10 Branches

Delhi12 Branches

Corporate Office (1)

Zonal Offices (4)

Regional Offices (15)

Branch Offices (204)

Channel Partners 4,000+

DTDC FOOTPRINTS IN INDIA

DTDC UK DTDC UK (LHR)(LHR)

DTDC US DTDC US (NY)(NY)

Subsidiary OfficesUSA (New York)UK (London)UAE (Dubai)

Associate OfficesNepal BhutanBangladesh Sri Lanka SingaporeHong Kong

DTDC Nepal DTDC Nepal (KTM)(KTM)

DTDC DTDC SRI LANKA SRI LANKA

(CMB)(CMB)

DTDC Bhutan DTDC Bhutan (QJC)(QJC)

DTDC DTDC Bangladesh Bangladesh

(DKA)(DKA)

DTDC DTDC SINGAPORE SINGAPORE

(SIN)(SIN)

DTDC DTDC HONG KONG HONG KONG

(HKG)(HKG)

DTDC UAE DTDC UAE (DXB)(DXB)

DTDC FOOTPRINTS OVERSEAS

INFORMATON TECHNOLOGY @DTDC

DTDC has been investing extensively in ramping up its technological infrastructure, since this is the backbone for holding together the operational service excellence. The policy within has always been to use state-of-the-art technology, which offers,

• Real-time Connectivity• End-to-end Track’n’Trace• Data Accuracy• Web-based & Text-messaging based

status query solutions• Tech-based Mass Mailing solutions and

many more.

INFORMATON TECHNOLOGY @DTDC

Tech-related Research and Innovations

• Franchisee ERP & Tech enablement – most economical & efficient application, developed in-house

• Portal for Franchisees – offering a complete suite of applications & utilities for the franchisees

• Simple & seamless connectivity between DTDC & the huge franchisee fraternity

• Image-scan of PODs on the web• Simple Java-enabled cellphone-based

instant updation of delivery information• Secured integration with ERP of alliance

partners, customers

DTDC GROWTH STORY

DTDC CHANNEL PARTNERS YEAR-ON-YEAR GROWTH

13942191

305832503335

356636263699

41524892

200020012002200320042005200620072008

2009 E

Cale

ndar

Yea

r

No of Channel Partners

GROUP TURNOVER 10-YEAR PERIOD

0

500

1000

1500

2000

2500

REV

ENU

E =

RS.

IN M

ILLI

ON

Group Sales 266 352 467 611 884 875 996 1197 1410 1677 1793 1983 2418

1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10

SHIPMENT VOLUMES YEAR-ON-YEAR

0

10

20

30

40

50

60

70

80

90

VOLU

MES

IN M

ILLI

ON

Shipments 35 44 55 64 66 71 75 83

2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09

We understand our customer needs and our services are tailor made accordingly. We are constantly innovating to enhance our service levels, which has led us into spreading our wings to cover distinct courier/ cargo needs of our customers.

OUR SERVICES MAKING THE WORLD SMARTER…

Tailor-made services for the corporate of today!Tailor-made services for the corporate of today!


Domestic Express Services: Designed to cater for your time-sensitive documents & small parcels within India.

Domestic Cargo Services: Available in both Air & Surface modes for heavier consignments that need special handling and priority deliveries at optimal costs

Reaching Far & Wide

With the nation's largest domestic delivery network, DTDC offers superior service quality and unparallel reach & coverage in the country. Today, DTDC has the nation's largest network through its own offices and business associates across the length & breadth of the country.


Spanning Your World

DTDC has a vast international network and provides reliable services to worldwide destinations through a combination of its own offices and international partners.

International Document Express Services: Expedited Air Express Services designed to reach your time-sensitive documents across the globe. International Parcel Express Services: Air Parcel Services designed to reach your parcels across the globe through a swift customs clearance channel at origin & destination countries.


• Assured Delivery• 100% Money-Back-Guarantee• Service to Metros, Tier II & III Cities• Delivery of both Dox & Parcels• Tamper-proof Security Pouch• Email & SMS Alerts providing delivery

confirmation• Seamless service through Premium

Product Team

Premium Express Products – PEP


• C.O.D. – Collection On DeliveryThe “invoice value” of the item dispatched is collected from the consignee at the time of delivery

• To-Pay / F.O.D. (Freight on Delivery)The “courier / freight charges” of the consignment are collected from the consignee at the time of delivery

• Mentioned PieceThis service offers “delivery of declared personal / valuable items”, which are delivered under a customized process

Value Added Services

Technology enabled solutions providing effective management of mass & bulk consignments with the following key benefits:

• Seamless Database integration.• Smart dispatch of Mass & Bulk Mailer to pan-India locations

• Fast and accurate processing & delivery • Bar-coded stickers along with address labels for instant booking

• Pickup & Delivery MIS


COMPLETE SOLUTIONS FOR E COMMERCE BUSINESS


Services offering pick-up & deliveries within the same city, specially suited for distribution of:

• Bulk Documents like Mobile / Insurance Bills, Bank Statements, Annual General Reports

• Pamphlets, Direct Mailers , Invitation Cards and many more

Intra-city Services


Services offering end-to-end supply chain solutions including, door-to-door transportation, safe & secure warehousing and effective inventory management. As part of the Supply Chain Solutions umbrella, DTDC Ground Express Cargo (GEC) offers:

• Door-to-door transportation • FTL / LTL Services • B2B and B2C Solutions • GPS enabled online consignment status

Supply Chain Solutions


Multi-utility retail services from DTDC offering one-stop-solutions for various service needs including:• Courier & Cargo • Travel Services • Mobile Recharge • Bill Payment Services • Insurance & Financial Services • Movie/ Event Tickets • DTH Renewals & many more.

Convenience Redefined - DTDC Retail Services

DTDC CUSTOMERS TO NAME A FEW…

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AUTOMOBILE• Bajaj Auto• Ford Motors• Hero Honda• Mahindra &

Mahindra• Maruti• Skoda• Tata Motors• Toyota• TVS

FMCG• Amway• Bata• Britannia • HLL• Parle• GE• Hyundai• LG• Philips• Sony

HEALTHCARE• Apollo• Dr. Reddy’s Labs• German Remedies• Manipal Acunova• Medi Assist• Nicholas Piramal • Novartis• Novo Nordisk• Ranbaxys

INSURANCE• Birla Sunlife• ICICI Lombard• ING Vysya Life• LIC of India• Max New York Life• Oriental Insurance• Tata AIG• United Insurance

KEY CUSTOMERS INDUSTRY SEGMENTWISE

MANUFACTURING• ABB• Bharat Forge• BHEL• Godrej• Larsen & Toubro• Murugappa Group• NICCO• Sigma Aldrich• Thermax

TECHNOLOGY• Dell• Epson• HCL• HP• IBM • Infosys• Philips• TCS• Wipro

TELECOM• Airtel• Alcatel• Bharati Cellular• BSNL• Idea• Reliance Infocomm • Tata Indicom• VSNL

TEXTILE• Arvind • Digjam• India Polyfibre• Indian Terrain• Indorama• JCT• Levi’s• Raymonds

KEY CUSTOMERS INDUSTRY SEGMENTWISE

THANK YOU