DTC1000 DTC4000 English User Manual

7/28/2019 DTC1000 DTC4000 English User Manual

1/123

15370 Barranca Parkway

Irvine, CA 92618-2215

USA

DTC1000/DTC4000 User Guide

P/N: L001398, Revision 1.3


2/123

2011 HID Global Corporation All rights reserved

DTC1000/DTC4000Card Printer/Encoder User Guide (Rev. 1.3), 2011 property of HID GlobalCorporation. All rights reserved.

Exclusive permission is granted to authorized resellers of HID Global products to reproduce anddistribute this copyrighted document to authorized HID Global customers, who have signed a nodisclosure agreement regarding the restricted, proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections, updates andenhancements to this document.

Revision ControlNumber

Date Document Title

Revision 1.3 J anuary 2011 DTC1000/DTC4000

Card Printer/Encoder User Guide

Revision 1.2 August 2010 DTC1000/DTC4000

Card Printer/Encoder User Guide

Trademarks and Disc laimers

HID, HID Global, and Fargo are the trademarks or registered trademarks of HID Global Corporation inthe U.S. and other countries.

The information contained in this document is provided AS IS without any warranty.

HID Global hereby disclaims all warranties and conditions with regard to the information containedherein, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

In no event shall HID Global be liable, whether in contract, tort or otherwise for any indirect, special or

consequential damages arising from the use of the information contained in this document.Any questions regarding changes, corrections, updates or enhancements to this document should beforwarded to:

Hid GlobalSupport Services6533 Flying Cloud DriveEden Prairie, MN 55344 (USA)(866) 607-7339 Ext #6FAX: (952) 946-8492www.hidglobal.com

DTC1000/DTC4000Card Printer/Encoder User Guide (L001398, Revision 1.3)2
http://www.fargo.com/http://www.fargo.com/


3/123


Table of Contents

DTC1000/DTC4000 User Guide _____________________________________________________________ 1

Section 1: Specifications___________________________________________________________________ 5Regulatory Compliances ___________________________________________________________________________ 5Agency Listings__________________________________________________________________________________ 6

United States__________________________________________________________________________________ 6Canada ______________________________________________________________________________________ 6

Environmental Protection (China-RoHS) ______________________________________________________________ 7Traditional Chinese RF Emissions and Safety Statements _______________________________________________ 7Simplified Chinese _____________________________________________________________________________ 8

Safety Messages (review carefully)___________________________________________________________________ 9Technical Specifications __________________________________________________________________________ 10Functional Specifications__________________________________________________________________________ 14

Printer Components: Print Ribbons _______________________________________________________________ 14Ribbon Types/Count Table ________________________________________________________________________ 15

Printer Components: Blank Cards ________________________________________________________________ 16

Section 2: Setup and Installation Procedures _________________________________________________ 17Choosing a Good Location ________________________________________________________________________ 17

About Moisture Condensation ___________________________________________________________________ 17Unpacking and Inspection_______________________________________________________________________ 17

Installing the Print Ribbon Cartridge (DTC1000 and DTC4000) ___________________________________________ 18Installing the Ribbon___________________________________________________________________________ 19

Installing Blank Cards into the Card Hopper (DTC1000 and DTC4000) _____________________________________ 21Setting the Card Size for CR79 and CR80 __________________________________________________________ 23Connecting the Printer power ____________________________________________________________________ 27

Section 3: Print Driver Installation _________________________________________________________ 28Driver Installation Instructions _____________________________________________________________________ 29Swift ID Installation Instructions____________________________________________________________________ 31Installing Swift ID _______________________________________________________________________________ 33

Printer Installed On Network ____________________________________________________________________ 34Printer Connected Via USB Connection ______________________________________________________________ 36

Option No. 1 _________________________________________________________________________________ 36Option No. 2 _________________________________________________________________________________ 36Uninstalling Swift ID __________________________________________________________________________ 37Additional Swift ID Rules ______________________________________________________________________ 37

Section 4: Printer Preferences Tab Functions ________________________________________________ 38Using the Card tab _______________________________________________________________________________ 38Using the Toolbox Options ________________________________________________________________________ 40

Using the Configuration tab _____________________________________________________________________ 41Using the Event Monitoring Group Box____________________________________________________________ 41Using the Calibrate Ribbon tab___________________________________________________________________ 42Using the Clean Printer tab______________________________________________________________________ 43Using the Advanced Settings tab _________________________________________________________________ 45

Using the Device Options tab ______________________________________________________________________ 54Using the Image Color tab_________________________________________________________________________ 58Using the Image Calibrate tab ______________________________________________________________________ 61Using the Magnetic Encoding Tab __________________________________________________________________ 62



4/123


Using the Magnetic Encoding Tab ISO Standards___________________________________________________ 63Using the Magnetic Encoding Tab Custom Encoding or Raw Binary Encoding Mode ______________________ 65Reviewing the ISO Track Locations_______________________________________________________________ 66Reviewing the Sample String ____________________________________________________________________ 67Sending the Track Information___________________________________________________________________ 68Reviewing the ASCII Code and Character Table _____________________________________________________ 69

Using the Overlay / Print Area tab___________________________________________________________________ 71Using the K Panel Resin tab _______________________________________________________________________ 74Using the Printer Info tab _________________________________________________________________________ 77

Section 5: Selecting the Fluorescent Panel Ribbon Type (DTC4000 only) __________________________ 78Creating a Custom Fluorescent Image (using the YMCFKO Ribbon) _______________________________________ 78Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application __________________________ 80

Section 6: System Overview- Troubleshooting ________________________________________________ 84Reviewing the DTC1000/DTC4000 Sequence of Operations ______________________________________________ 84

Section 7: Troubleshooting ________________________________________________________________ 86Printer Error Button and Display Message Table _______________________________________________________ 86Using the Error Message Table _____________________________________________________________________ 88Troubleshooting with the Error Message Table_________________________________________________________ 89

Printer Specific Tools (DTC1000/DTC4000) __________________________________________________________ 97Additional Printer Specific Tools (DTC4000) _______________________________ Error! Bookmark not defined.

Section 8: Cleaning _____________________________________________________________________ 101Safety Messages (review carefully)_________________________________________________________________ 101DTC1000 and DTC4000 Card Printer/Encoders Cleaning Kit ____________________________________________ 102

Supplies (included with the Cleaning Kit) _________________________________________________________ 102Printhead Cleaning _____________________________________________________________________________103

Cleaning the Platen and the Card Feed Rollers______________________________________________________ 104Cleaning the Printers Interior _____________________________________________________________________ 108Cleaning the Printers Exterior ____________________________________________________________________ 108

Section 9: Firmware Upgrades____________________________________________________________ 109Upgrade the Printer Firmware _____________________________________________________________________ 109

Section 10: HID Global Technical Support__________________________________________________ 112Reading the Serial Numbers on a Fargo Printer _______________________________________________________ 113

Appendix A ____________________________________________________________________________ 114Using the Defined Area Option ____________________________________________________________________ 114Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench _________________________ 115



5/123


Section 1: SpecificationsThe purpose of this section is to provide you with specific information on the Regulatory Compliances,Agency Listings, Technical Specifications and Functional Specifications for the DTC1000/DTC4000 CardPrinter User Guide.

Regulatory Compliances

Term Description

CSA

(cUL)

The Printer manufacturer has been authorized by UL torepresent the Card Printer as CSA Certified under CSAStandard C22.2 No. 60950-1-03. IEC 60950-1 2nd edition

File Number: E145118

FCC The Card Printer complies with the requirements in Part 15 of

the FCC rules for a Class A digital device.

EMC The Card Printer has been tested and complies with EN55022 /CISPR 22 Class A: and EN55024 standards.

(Note: Based on the above testing, the Printer manufacturercertifies that the Card Printer complies with current EMCdirective 2004/108/EC of the European Community and hasplaced the CE mark on the Card Printer.)

UL The Card Printer is listed under UL IEC 60950-1 (2nd edition)INFORMATION TECHNOLOGY EQUIPMENT

Note:This product is intended to be supplied by a Listed PowerUnit marked Class 2 and rated for 24 V dc, 3.7 to 5A

Environmental Power supply Efficiency level IV minimum, RoHS, China RoHS



6/123


Agency Listings

Term Description

EmissionsStandards CE, FCCPart 15 Class A, CRC c1374, CISPR22 Class A,EN55022, EN55024,EN61000-3-2, EN61000-3-3,

Safety Standards UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03.

United States

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received, including interference that may cause undesiredoperation.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection againstharmful interference when the equipment is operated in a commercial environment. This equipmentgenerates, uses, and can radiate radio frequency energy and, if not installed and used in accordancewith the instruction manual, may cause harmful interference to radio communications. Operation of thisequipment in a residential area is likely to cause harmful interference; in which case, you will be requiredto correct the interference at his own expense.

Canada

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numerique de la classe A est comforme a la norme NMB-003 du Canada.

Caution: Changes or modifications not expressly approved by the party responsible forcompliance could void the users authority to operate the equipment.



7/123


Environmental Protection (China-RoHS)

Environmental Protection Use Period is based on the product being used in an office environment.

Tradit ional Chinese RF Emissions and Safety Statements



8/123


Simplified Chinese



9/123


Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger: Failure to follow these installation guidelines can result in deathor serious injury.

Information that raises potential safety issues is indicated by awarning symbol (as shown to the left).

To prevent personal injury, refer to the following safetymessages before performing an operation preceded by thissymbol.

To prevent personal injury, always remove the power cord priorto performing repair procedures, unless otherwise specified.

To prevent personal injury, make sure only qualified personnel

perform these procedures.

Caution: This device is electrostatically sensit ive. It may be damaged ifexposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicatedby a warning symbol (as shown to the left).

To prevent equipment or media damage, refer to the followingsafety messages before performing an operation preceded by thissymbol.

To prevent equipment or media damage, observe all

established Electrostatic Discharge (ESD) procedures whilehandling cables in or near the Circuit Board and PrintheadAssemblies.

To prevent equipment or media damage, always wear anappropriate personal grounding device (e.g., a high quality wriststrap grounded to avoid potential damage).

To prevent equipment or media damage, always remove theRibbon and Cards from the Printer before making any repairs,unless otherwise specified.

To prevent equipment or media damage, take jewelry off offingers and hands, as well as thoroughly clean hands to remove

oil and debris before working on the Printer.



10/123


Technical Specif ications

Term Function

Print Method Dye Sublimation / Resin Thermal Transfer

Print resolution 300 dpi (11.8 dots/mm); continuous tone

Colors Up to 16.7 million colors / 256 shades per pixel

Print RibbonOptions

Full-color with resin black and overlay panel, YMCKO*, 250prints

Full-color half-panel with resin black and overlay panel,YMCKO*, 350 prints

Full-color with two resin black panels and overlay panel,

YMCKOK*, 200 prints Full-color with fluorescing, two resin black panels and overlay

panel, YMCFKO*, 200 prints

Full-color with fluorescing, two resin black panels and overlaypanel, YMCFKOK*, 175 prints

Resin black and overlay panel, KO*, 500 prints

Dye-sublimation black and overlay print, BO*, 500 prints

Resin black (standard and premium), 1000 prints

Resin green, blue, red, white, silver and gold, 1000 prints

Rewrite technology No ribbon is required

* Indicates the Ribbon type and the number of Ribbon panelsprinted where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black,O=Overlay, F=Fluorescing Resin



11/123


Technical Specifications

Term Function

Print Speed 7 seconds per card (K*)

12 seconds per card (KO*)

24 seconds per card (YMCKO*)

31 seconds per card (YMCKOK*)

Print speed indicates an approximate batch print speed andis measured from the time a card feeds into the Printer to thetime it ejects from the Printer.

Print speeds do not include encoding time or the timeneeded for the PC to process the image.

Process time is dependent on the size of the file, the CPU,amount of RAM and the amount of available resources at thetime of the print.

* Indicates the Ribbon type and the number of Ribbon panelsprinted where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black,O=Overlay, F=Fluorescing Resin

Card Size andTypes Supported

CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)

CR-79 (3.313L x 2.063W / 84.1mmL x 52.4mmW

Accepted StandardCard Sizes

CR-80 edge-to-edge (3.36"L x 2.11"W / 85.3mmL x

53.7mmW) CR-79 (3.3L x 2.04W / 83.8mmL x 51.8mmW)

Accepted CardThickness

.009 - .040 / 9 mil 40 mil / .229mm 1.016mm

Accepted CardTypes

PVC or polyester cards with polished PVC finish; monochromeresin required for 100% polyester cards; optical memory cardswith PVC finish; rewrite



12/123



Term Function

Input Hopper CardCapacity

100 cards (.030 / .762.mm) DTC1000, DTC4000

200 cards (.030 / .762 mm) DTC4000 (Dual Hopper)

Output Hopper CardCapacity

100 cards (.030 / .762.mm) DTC4000

30 cards (.030 / .762.mm) DTC1000

Reject Hopper CardCapacity

100 cards (.030 / .762.mm) same-side Input/Output CardHopper (required)

Card Cleaning Card cleaning roller integrated into the Ribbon Cartridge.

A new cleaning roller is included with each Ribbon Cartridge.

Printer Memory 32MB RAM

Software Driver WindowsXP / Vista (32 bit & 64 bit) / Server 2003 & 2008 /Windows7 (32 bit & 64 bit) / Linux

Interface USB 2.0 and Ethernet with internal print server

OperatingTemperature

65 degrees to 80 degrees F / 18 degrees to 27 degrees C

Humidity 20-80% non-condensing

Dimensions Here are the dimensions for the DTC1000:

Single-Sided Printer: 8.8 H x 13.7 W x 7.9 D / 224mmH x348mmW x 201mmD

Dual-Sided Prin ter: 9.8 H x 18.7 W x 9.2 D / 249mmH x475mmW x 234mmD

Here are the dimensions for the DTC4000:

Single-Sided Printer: 9.8 H x 18.1 W x 9.2 D / 249mmH x460mmW x 234mmD

Dual-Sided Prin ter: 9.8 H x 18.7 W x 9.2 D / 249mmH x

475mmW x 234mmD

Weight Single-Sided: 8 lbs. / 3.63 Kg; Dual-Sided: 10 lbs. / 4.54 Kg

Agency Listings Safety: UL 60950-1, CSA C22.2 (60950-1), and CE; EMC; FCCClass A, CRC c1374, CE (EN 55022 Class A, EN 55024), CCC,BSMI, KCC



13/123



Term Function

Supply Voltage 100-240 VAC, 1.6 A

Supply Frequency 50 Hz / 60 Hz

Warranty Printer Two years; Printhead Two years, unlimited pass withUltraCard

Encoding OptionsSupported

125kHz (HID Prox) reader

13.56 MHz (iCLASS, MIFARE, ISO 14443 A/B, ISO 15693)read/write encoder

Contact Smart Card Encoder reads from and writes to allISO7816 1/2/3/4 memory and microprocessor smart cards(T=0, T=1) as well as synchronous cards

ISO Magnetic Stripe Encoding, dual high- and low-coercivity,Tracks 1,2 and 3

Options Single Wire Ethernet and USB 2.0 Interface for inline printingand encoding

Single wire Ethernet encoding is only available for iCLASSand Contact Smart Card encoding)

Dual-Sided Printing Module Upgradable

Dual Input Card Hopper Upgradable (DTC4000)

Same-Side Input / Output Card Hopper Upgradable(DTC4000)

Smart Card Encoding (contact / contactless) Upgradable

Magnetic Stripe Encoding Upgradable

Printer Clearing Kit

Software Swift IDEmbedded Badging Application, FARGO WorkbenchDiagnosis Utility

Display Color changing status buttons (DTC1000, DTC4000)

Graphical Display (DTC4000)



14/123


Functional Specifications

This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkabledirect-to-card print quality for dye-sublimation and resin thermal transfer.

Printer Components: Print Ribbons

The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print imagesdirectly onto blank cards. Since the dye-sublimation and the resin thermal transfer print methods eachprovide their own unique benefits, Print Ribbons are available in resin-only, dye-sublimation-only andcombination dye-sublimation/resin versions.

To make it easier to remember which Print Ribbons are which, a letter code has been developed toindicate the type of Ribbon panels found on each Ribbon. This letter code is as follows:

= Dye-Sublimation Yellow Panel

= Dye-Sublimation Magenta Panel

= Dye-Sublimation Cyan Panel

= Resin Black Panel (Premium unless otherwise stated)

= Clear Protective Overlay Panel

= Fluorescing Panel



15/123


Ribbon Types/Count Table

Ribbon type and count used in each Printer.

Ribbon DTC1000 DTC4000

YMCKO Full Color/ResinBlack/Overlay

250 250

YMCKO Half Panel FullColor (1/2)/ResinBlack/Overlay

350 350

YMCFKO - Full Color/UVFluorescing/ResinBlack/Overlay

200

YMCKK - Full Color/2 ResinBlack

YMCKOK - Full Color/2Resin Black/Overlay

200 200

YMCFKOK - Full Color/UVFluorescing/2 ResinBlack/Overlay

175

K Standard Resin 1000 1000

K Premium Resin 1000 1000

Colored Resin 1000 1000

KO - Premium BlackResin/Overlay

500 500

BO - Dye-Sub Black/Overlay 500 500

None Rewritable Supported Supported



16/123


Printer Components: Blank Cards

Type Description

Card Size The Card Printer accepts standard CR-79 and CR-80 sized cards.

CardSurface

Suitable cards must have a polished PVC surface free of fingerprints, dustor any other types of embedded contaminants. In addition, cards musthave a completely smooth, level surface in order for the Printer to achieveconsistent color coverage.

Certain types of Proximity cards have an uneven surface that willinhibit consistent color transfer.

Certain types of smart card chips are raised slightly above the cardssurface which also results in poor color transfer.

UltraCard

BrandCards

The UltraCard product line, available exclusively as part of HID's Global's

Fargo brand secure card issuance solutions, has a long standingreputation among dealers and end-Users for consistent quality inconstruction.

In addition to blank stock, the UltraCard line is available in a variety ofconfigurations for magnetic stripe, custom holograms and otheradditional anti-counterfeiting feature

UltraCard Premium is the preferred card for Direct-to-Card (DTC)applications that require a higher quality card. The UltraCardPremiums composite material construction provides for maximumdurability, flexibility and card life, with optimal resolution print qualityfor lamination and fluorescent panel Ribbon printing applications.

UltraCard PVC cards are medium-durability cards for a glossy,photo quality finish. These cards are manufactured to ensure clean,scratch-free cards for high-quality prints and extended Printhead life.



17/123


Section 2: Setup and Installation Procedures

This section describes the setup and installation for the DTC1000 and the DTC4000 Card Printers.

Choosing a Good Location

Follow these guidelines:

Place the unit in a location with adequate air circulation to prevent internal heat build up.

Use the Printer's dimensions as a guideline for the minimum clearances to the unit. (Note: Allow foradequate clearance in front of the unit to accommodate the unit with its Covers open.)

Do not install unit near heat sources such as radiators or air ducts or in a place subject to directsunlight, excessive dust, mechanical vibration or shock.

About Moisture Condensat ion

If the unit is brought directly from a cold to a warm location or is placed in a very damp room, moisturemay condense inside the unit. Should this occur, print quality may not be optimum.

Leave the unit unplugged in a warm, dry room for several hours before using. This will allow the moistureto evaporate.

Caution: For safety purposes, Ethernet is not intended for a direct connection outside of thebuilding.

Unpacking and Inspection

While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping.Make sure that all supplied accessories are included with your unit.

Check that the following items are included:

Power Supply

US / EU Power Cable

USB cable (2.0)

Software Installation CD

Card Printer User Guide

Warranty Statement, Compliancy Document



18/123


Install ing the Print Ribbon Cartridge (DTC1000 andDTC4000)

Fargo Card Printers requires highly specialized supplies to function properly.

The Fargo DTC1000 and DTC4000 Card Printers use a one-piece, disposable Ribbon Cartridge loadsystem.

To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo-certified supplies.

For this reason, your Fargo warranty is void, where not prohibited by law, if you use non-Fargo-certified supplies.

Printer cleaning is recommended with each Ribbon change to ensure quality printed cards.

Resin-only Print Ribbons consist of a continuous roll of a single resin color. No protective overlaypanel (O) is provided since resin images do not require the protection of such an overlay.



19/123


Installing the Ribbon

Step Procedure

1 Insert the Print Ribbon Cartridge into the Printer.

DTC1000

DTC4000 with Flipper Module



20/123


Installing the Ribbon

Step Procedure

2 Close the Front Cover.

DTC1000

DTC4000 with Flipper Module



21/123


Install ing Blank Cards into the Card Hopper (DTC1000 andDTC4000)

The Fargo DTC1000 and DTC4000 Printer is capable of printing single load cards and multiple feed

cards (batch mode). To print using single feed, simply remove all cards from the Card Hopper, leave theCard Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).

Step Procedure

1 Pre-instruction.

Load the cards with the print side down and (if applicable) the magnetic stripup and towards the front of the Printer.

Caution: Do not run the cards with a contaminated, dull or uneven

surface through the Printer.

Printing onto such cards will ultimately lead to poor print quality and willgreatly reduce the life of the Printhead.

Card Types include PVC or PVC finish.

Cards eject into the Output Hopper or Reject Hopper.

Both Hoppers hold 100 cards.

Certain types of smart card chips are raised slightly above the cardssurface, which may result in poor color transfer.Design the card with white

space surrounding the chip.

To print using single feed, simply remove all cards from the Card Hopper,leave the Card Hopper door closed and place a card in the single FeedCard Slot (which can be used repeatedly).

2 Open the Card Hopper Cover.



22/123


Install ing Blank Cards into the Card Hopper (DTC1000 and DTC4000)

Step Procedure

3 Press the Card Hopper Load Lever down until the Card Tray locks into place.

4 a. Load up to 100 cards into the Hopper with the print side down.

b. If using cards with a magnetic stripe, the magnetic stripe should be loadedwith the stripe up and to the front of the Printer.

5 Close the Card Hopper Cover to release the lever to the printing position.



23/123


Setting the Card Size for CR79 and CR80

Follow this procedure in the Printer and in the Printer Driver to setup the card size.

Step Procedure

1 Open the front door and locate the slide bar.



24/123



Step Procedure

2 If using the CR79 card, push the slide bar to the LEFT.



25/123



Step Procedure

3 If using the CR80 card, push the slide bar to the RIGHT.



26/123



Step Procedure

4 From the Driver Printing Preferences, select the correct card size.



27/123


Connecting the Printer power

Follow this procedure. (Note: Do not connect the Printers USB cable until prompted during the PrinterDriver installation.)

Step Procedure

1 Plug the AC adapter power cable into the back of the Printer

2 Plug the wall power cable into the AC power adapter.

3 Plug the wall power cable into a standard 100-240VAC power outlet.



28/123


Section 3: Print Driver Installation

This section describes the Printer Driver installation requirements and standard procedures.Requirements are listed below. The DTC1000, DTC4000 Print Driver supports the following:

Windows Vista 32 bit w/SP2

Windows Vista 64 bit w/SP2

Windows XP 32 bit w/SP3

Windows Server 2003 (R1) 32 bit

Windows Server 2008 (R1) 32 bit w/SP2

Windows Server 2008 (R1) 64 bit w/SP2

Windows Server 2008 R2

Windows 7 32 bit & 64 bit

Linux OS (Ubuntu7.10, Red Hat Enterprise Desktop 5, Fecora Core 7 & 8, openSUSE 10.3, openNOVELL SUSE 10.) Contact HID/Fargo Technical Support for the Driver.

For more information on supported operating systems, please visit: www.fargosupport.com

http://www.fargosupport.com/http://www.fargosupport.com/http://www.fargosupport.com/


29/123


Driver Installation Instructions

Start the installation process by inserting the Driver CD into the computer; then, follow the InstallawareWizard screen prompts.



30/123


Driver Installation Instructions

Select Install the Printer Driver to start the Driver installation.

Select the Fargo Workbench Utility Program to install the Diagnostic program.

Select the Swift ID to install the Swift ID (Embedded Badging Application software) follow theInstallaware Wizard.

All versions of Windows require Administrator rights.

From the Printer & Faxes folder, open the Printing Preferences to setup the Driver after it has beeninstalled.

Printing Preferences need to be setup after the Driver has been installed. Each TAB is shown below.

Use the drop down arrows to select the correct options for each printing preference.

Enable Swif t ID over a USB connection: This item will be checked if the Printer is setup to utilizeSwift ID via a USB connection.

o

When this box is checked the Ethernet connection (if applicable) on the Printer will not beoperational.

o If this selection is not accessible, this is because the HID EEM Driver that Swift ID uses toconnect via a USB connection has not been installed.

o This Driver can be found on the installation CD or it can be down loaded from the HIDGlobal support page.

o The easiest method for enabling Swift ID is to un-install the Printer and its components andgo through the installation procedure and select that you would like to use the Swift IDapplication.



31/123


Swift ID Installation Instructions

Here are the related definitions for the Swift ID installation instructions.

Swift ID: This is a built-in badging application which enables Users to create simple ID badges

without having to install any additional software. (Note: This application is only intended for usebetween one Printer and one PC. The application cannot select between Printers; also, only onePrinter on a PC can access Swift ID.)

HID EEM Driver: This Driver is used by Swift ID to communicate with the PC when connected via aUSB cable. (Note: It is also known as an ETHERNET Emulation Module.)

EEM Device Flag (i.e., Enable Swift ID over a USB connection): Check this item to utilize Swift IDvia a USB connection. (Note: When this box is checked, the Ethernet connection (if applicable) onthe Printer will not be operational.)

o If this flag or selection is not accessible, it means the HID EEM Driver (that Swift ID uses toconnect via a USB connection) has not been installed. (Note: This Driver can be found onthe installation CD or it can be downloaded from the HID Global support page.)



32/123


Swift ID Installation Instructions (continued)

Enabling Swift ID: The easiest method for enabling Swift ID is to (a) un-install the Printer Driver andits components, (b) complete the designated installation procedure, and (c) select the desiredconnection type for the Swift ID application: USB or ETHERNET.



33/123


Installing Swift ID



34/123


Printer Installed On Network

Perform this procedure for a Printer installed on a Network.

Step Procedure

1 Connect the Printer to the Network.

2 Find the IP Address on a DTC4000.

a. Navigate through the Printer display to reach the IP address.



35/123


Printer Installed On Network

Step Procedure

3 a. Open up a Web Browser.

b. Type the IP Address followed by /SwiftID.html to access the Swift IDbadging application.

For example: 10.244.69.70/SwiftID.html

4 You should see this page by using the Browser.



36/123


Printer Connected Via USB Connection

Perform this procedure when attempting to use Swift ID on the initial setup of a Printer connected via aUSB connection. (Note: This application is not intended for use with multiple printers.)

To start using Swift ID via a USB connection with a DTC1000, DTC4000, or a DTC4500 that hasalready been installed on the PC, please choose Option No. 1 or No. 2 and complete the procedure.

Step Procedure

1 Follow the on-screen instructions during the Printer Driver installation processto install all the necessary components (in order to access Swift ID via a USBconnection). (Note: The HID EEM Driver will be installed. A shortcut will beinstalled on the desktop, which allows you to easily launch the application. Seebelow.)

Option No. 1

Step Procedure

1 Uninstall the Printer Driver and go through the installation process again andcheck the box to use Swift ID

Option No. 2

Step Procedure

1 Run the HID EEM Driver install from the Driver CD or download the HID EEMDriver install from the support page

2 Run the installation file

3 Once the Driver has been installed, enable the Enable Swift ID over a USBConnection flag in the advanced section of the Printer Driver. (Note: Whenthis flag is checked, a new Printer instance will appear and the old Printerinstance will no longer be valid.)



37/123


Uninstalling Swift ID

Please follow these instructions:

For a prin ter installed on a Network: There are no steps needed to remove any of the componentsof Swift ID.

For a printer that is connected via a USB connection: Disable the Enable Swift ID over a USBConnection flag in the advanced section of the Printer Driver and then run the uninstall HID EEMDriver setup. (Note: When this flag is disabled, a new Printer instance will appear and the old Printerinstance will no longer be valid.)

Additional Swi ft ID Rules

The following happens when (a) the HID EEM Driver for Swift ID has been installed on the PC for aPrinter and (b) a second Printer with the EEM flag turned on is connected to the PC:

A Printer instance will appear for the second Printer; however, a second shortcut for Swift ID will notappear. (Note: Swift ID is not intended to operate with two Printers.)

If both Printers are connected to the PC, the Printer (that is first turned on) will be tied into Swift ID

The following happens when (a) the EEM Driver has not been installed on the PC and (b) another Printer(same model) with the EEM flag turned off is connected to the PC.

A Printer Driver instance will appear.

The User will not be asked to turn on the flag in the Printer.

The HID EEM Driver will not be installed in the on the PC.

The EEM flag in the Printer Driver will be greyed out; so that the User cannot alter this state.



38/123


Section 4: Printer Preferences Tab Functions

This section provides an overview of the Printer Driver preferences tab. The DTC 4000 is used for theseexamples.

Using the Card tab

Click on the Card tab to bring up the window (shown below). Refer to the Help file for the FargoWorkbench Utility Program and User Guide. We displayed both the DTC4000 Card Printer and theDTC1000 Card Printer under this tab. These two Printer Drivers are almost identical, except under theDevice Options tab (where the DTC4000 Printer Driver has two more options under Ribbon Type thanthe DTC1000).



39/123


Using the Card tab



40/123


Using the Toolbox Options



41/123


Using the Configuration tab

This option is used to show the currently installed Optional Printer features, Event Monitoring, to set thePrinter Driver language and Printer Display language.

To switch between languages, select the desired language and select OK twice, then reopen thedriver in the new language

Using the Event Monitoring Group Box

This Event Monitoring group box displays the Low Supplies (Ribbon).

The default setting is checked. If checked, the Ribbon Low message box is displayed with everyprint job when Printer reports low Ribbon to the Driver.



42/123


Using the Calibrate Ribbon tab

The two buttons for the Calibrate Ribbon tab are described below.

Calibrate button: Sends the Calibrate Ribbon Command to Printer.Follow the instructions below toset up the Printer.

Help button: Launches help specific to this tab.

Step Procedure

1 Select the Calibrate Ribbon tab.

a. Ensure that the Ribbon is removed from the Ribbon Drawer.

b. Ensure that the Ribbon Cartridge is removed.

c. Ensure the Printers Cover is closed.

d. Click on theCalibrate button. (Note: The Printer will display

CALIBRATE PASSED DTC4000)e. Click on theOK button (on the driver window) to complete the

procedure.



43/123


Using the Clean Printer tab

The button for the Clean Printer tab is described below.

Clean Button: Launches the cleaning routine. Follow the instruction on the page for setting up thePrinter.

Help but ton: Launches help that is specific to this tab.



44/123


Using the Clean Printer tab ( cont inued)



45/123


Using the Advanced Settings tab

Use theAdvanced Settings tabfor adjusting the internal Printer settings, which are customized forevery Printer at the factory and saved directly within the Printer's memory. (Note: You can select theRestore Defaults to restore the internal default settings.)

These change values for Firmware settings. See below.

Setting Column: Displays label for setting

Default Column: Displays default value for setting

Current Column: Displays current value for setting

Change the value by clicking on the value to activate spin control or type.

Apply Button: Applies changed values.

Restore Defaults Button: Restores default values.

Enable Swift ID if using a USB connection.



46/123



Example:



47/123



Setting Option

Image Darkness Use this option to set the overall darkness of the printedimage by increasing or decreasing the amount of heat(used by the Printhead when printing).

Caution: If the value is set too high, theRibbon may jam or even break.

Mag Top of Form Use this option to shift the starting point where the Printerbegins to encode the magnetic track data on the cards

Magnetic Stripe.

Caution: If the negative value is set toohigh, the Printer may start encoding before the MagneticStripe reaches the encoding head.

Maximum adjustment range is +/- 80.

Each increment equals .01.

Sleep Delay The Sleep Time setting adjusts the number of minutes ofinactivity before the Printer enters a low power sleepstate.



48/123



Setting Option

Print Top of Form Use this option to adjust the length-wise or horizontalposition of the printed image on the card (so it appears tobe centered).

Caution: If the negative value is set toohigh, the Print Ribbon may break.

Print End of Form Use this option to reduce or increase the overall printablearea; this is done in order to optimize edge to edge

printing toward the trailing edge of the card. Maximum adjustment range is +/- 127.


Print Left of Form Use this option to adjust the vertical position of the printedimage on the card; so it appears centered.

Maximum Adjustment Range is +/- 127.


Cleaning Rate Use this option to adjust the number of cards printed

before the Printer displays a message indicating cleaningis needed.

The default value is 3000 cards.



49/123



Setting Option

Ribbon Calibrate Green This is a calibration driven value and should not beadjusted.

(Note: This is factory set and should not be changedunless directed by a technician.)

Ribbon Green LED Level This is a calibration driven value and should not beadjusted.


Ribbon Calibrate Blue This is a calibration driven value and should not beadjusted.


Ribbon B lue LED Level This is a calibration driven value and should not beadjusted.


Ribbon Print Tension Use the Ribbon Tension option to increase ordecreases the amount of tension (drag) on the Ribbonduring printing.



50/123



Setting Option

Flipper Home Offset This is a calibration driven value and should not beadjusted. If the Flipper unit is replaced and has not beencalibrated this value may need to be adjusted.


Flipper Lam HeightOffset

This is a calibration driven value and should not beadjusted. If the Flipper unit is replaced and has not beencalibrated this value may need to be adjusted.


Mag HI-Co Voltage Offset This option changes the voltage going to the magnetichead. (Note: This is factory set and should not bechanged unless directed by a technician.)

Mag Lo-Co VoltageOffset

This option changes the voltage going the magnetic head.(Note: This is factory set and should not be changedunless directed by a technician.)

OLED Contrast

(display contrast)

Use this option to increase or decrease the contrast of theprinter OLED (if applicable).



51/123



Setting Option

Resin Heat Adjust Use this adjustment for Black resin text and barcodes ifthey appear faded or too light/dark.

Maximum Adjustment Range is +/- 100.

(Note: This control can be helpful for fine-tuning thetransfer of resin text and bar codes.)

Head Resistance This is factory set. If the main board or the Printhead isreplaced then adjust this number.

Locate the Printhead Setting Number on the bottom of thePrinthead.

The number reads R=XXXX.

Head Home Offset This is a calibration driven value and should not beadjusted. If the Printhead assembly is replaced then thisvalue may need to be adjusted.


Head Contact Offset This is a calibration driven value and should not beadjusted. If the Printhead assembly is replaced then thisvalue may need to be adjusted.

(Note: This is factory set and should not be changed

unless directed by a technician.)



52/123



Setting Option

Erase Heat Offset Adjust the Erase temperature for the rewriteable cards asneeded.

Increase the Current Setting to cause more heat tobe used in the erasing process.

OR

Decrease the Current Setting to cause less heat to beused in the erasing process.

(Note: Erase Heat Offset provides user ability to controlthe Printhead heat level when the Erase Operation isperformed. Appropriate heat levels should be applied forthe proper erase process. This setting should be adjustedfor proper erasure.)

Write Heat Offset Adjust the Write temperature for the rewriteable cards asneeded.

Increase the Current Setting to cause more heat tobe used in the printing process of a rewritable card.

OR

Decrease the Current Setting to cause less heat to beused in the printing process of a rewritable card.

(Note: Write Heat Offset provides user ability to control

the Printhead heat level when the Write Operation isperformed. Appropriate heat levels should be applied forthe proper writing process.)



53/123



Setting Option

Enable Swift ID over USBconnection

Check this item to utilize Swift ID via a USB connection.When this box is checked the Ethernet connection (ifapplicable) on the printer will not be operational.

If the USB selection is not be accessible, the HID EEMdriver that Swift ID uses to connect via a USBconnection has not been installed.

This driver can be found on the installation CD or it canbe down loaded from the HID Global support page.

The easiest method for enabling Swift ID is to un-install the printer driver and its components and gothrough the installation procedure.

Select the desired connection type for the Swift IDapplication: USB or ETHERNET.



54/123


Using the Device Options tab

Click on the Device Option tab to bring up the window (shown below).



55/123





56/123



Display A DTC1000 Device Options tab (Ribbon Type dropdown)

Display B DTC4000 Device Options tab (Ribbon Type dropdown)



57/123





58/123


Using the Image Color tab

Click on the Image Color option tab to bring up the window (shown below).



59/123





60/123





61/123


Using the Image Calibrate tab

Use the Image Calibrate tab to control the position of the printable area in relation to the card.



62/123


Using the Magnetic Encoding Tab

Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encodingprocess. You should use these options only if the Printer has an optional Magnetic Stripe EncodingModule installed.



63/123


Using the Magnetic Encoding Tab ISO Standards

You can change the encoding mode and coercivity setting or modify the ISO standards for Tracks 1, 2and 3. This can be done by correctly modifying these Magnetic Encoding options.

Window TAB Procedure Procedure (continued)

If you select ISOEncoding, you senddown a formatted set ofcharacters.

This selection activates thetrack tabs. However, allfunctions on the Track tabsare inactive or gray anddisplay ISO defaults, whichare the defaults listed for eachtrack below. The Shift DataLeft check box remainsunchecked and inactive.

If you select CustomEncoding, all optionsare active.

The Default is ISO Encoding.(Note: The defaults are thesame as the ISO Encodingdefaults.)

All functions on the MagneticTrack Options tabs are active.

If you select RawBinary Encoding, yousend down a raw binarystring rather than aformatted set of

characters.

The Coercivity dropdownfunction is active and theShift Data Left checkbox isnot active.

All functions on the MagneticTrack Options tabs areinactive except for Bi tDensity.



64/123


Using the Magnetic Encoding Tab ISO Standards


If you select JIS IIEncoding, specificstandards are used.

This selection disables all theMagnetic Track Options tabs.It also disables the Coercivitydropdown function andShiftData Left checkbox option.

The default Coercivity is 600 Oe.

Select the Coercivityoption (Oersted) thatmatches the card type.

High Coercivity 4000Oersted

Fargos High CoercivityUltraCard IIIs are 2750Oersted

Medium Coercivity=600Oersted

Low Coercivity = 300Oersted

Select this option to shiftthe recorded magneticdata to the left-handside of the card'sMagnetic Stripe.

This is useful in situations thatrequire cards to be readablewith insert type readers.

Select the MagneticTrack Selection optionto specify which track isto be configured throughthe Magnetic TrackOptions.

This applies if the applicationbeing used requirescustomization of the standardISO encoding process.



65/123


Using the Magnetic Encoding Tab Custom Encoding or Raw BinaryEncoding Mode

You can change the Magnetic Track options for Tracks 1, 2 and 3 when using the Custom Encoding orRaw Binary Encoding Mode. These options are not availabe for ISO or J IS II encoding.


Select 4 Bits to change the bitsper character to 4 BPC. (Note:

This is the default for Track 3).

Select5 Bits to change the bitsper character to 5 BPC. (Note:

This is the default for Tracks 2and 3).

Select7 Bits to change thebits per character to 7 BPC.(Note: This is the default for

Track 1).

Select8 Bits to change thebits per character to 8 BPC.

Select NULL to change theASCII Offset to NULL.

SelectSPACE to change theASCII Offset to SPACE. (Note:

This is the default for Track 1.)

SelectZERO to change theASCII Offset to ZERO. (Note:

This is the default for Tracks 2and 3.)

Select 75 BPI to change the bitsper inch to 75 BPI. (Note: Thisis the default for Track 2.)

Select 128 BPI to change thebits per inch to 128 BPI.

Select210 BPI to change thebits per inch to 210 BPI.(Note: This is the default for

Tracks 1 and 3.)

SelectCustom BPI, which

enables the custom BPI textbox. (Note: The lower limit is75 and upper limit is 210.)

Select No LRC to change theLRC Generation to none.

SelectEven Parity to changethe LRC Generation to EvenParity. (Note: This is the defaultfor all tracks.)

SelectOdd Parity to changethe LRC Generation to OddParity.



66/123


Using the Magnetic Encoding Tab Custom Encoding or Raw BinaryEncoding Mode


Select No Parity to change theCharacter Parity to none.

Select Even Parity to changethe Character Parity to EvenParity.

SelectOdd Parity to changethe Character Parity to OddParity. (Note: This is thedefault for all tracks.)

Reverse Bi t Orderis used toreverse the character bits and isused for the encryption of datain specific programs

Add Leading Zeros is used toadd a set number of leadingzeros to the magnetic string inorder to move the startingpoint of the encoded data in

specific programs forencryption of data.

Reviewing the ISO Track Locations

The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe.For track locations, review the display below.

TRACK1 0.110"

TRACK2 0.110"

TRACK3 0.110"

0.130"

0.140"

0.223" 0.353" 0.493"



67/123


Reviewing the Sample String

Track 1: ~1%J ULIEANDERSON 1234567890?

Track 2: ~2;1234567890987654321?

Track 3: ~3;1234567890987654321?

TrackStart

SentinelEnd

SentinelField

SeparatorValid Characters

MaximumNumber ofCharacters

Track 1 % ? ^ASCII 32-95

(See the table below.)78

Track 2 ; ? =ASCII 48-63

(See the table below.)

39

Track 3 ; ? =ASCII 48-63

(See the table below.)106



68/123


Sending the Track Information

Magnetic track data is sent in the form of text strings from the application software to thePrinter Driver.

In order for the Printer Driver to differentiate between Magnetic Track data and therest of the printable objects, specific characters must be added to the magnetic datato be encoded.

These specify the data that is to be encoded, the tracks to encode and mark the startand stop of the data string. In some cases, these specific characters areautomatically added to the string of track data by ID software applications.

In most cases, the user must carefully add these characters to the string of MagneticTrack data. If these characters are not added to the track data, the text intended forthe Magnetic Track will appear as printed text on the card. To avoid this, trackinformation must be entered as described below.

Step Procedure

1 When entering track data, the ~ (tilde) character is entered first, followed bythe track number (1, 2 or 3) on which the data should encode. This isfollowed by the data to be encoded.

The first character of this data string must be the track's specific StartSentinel (SS) and the last character must be the specific End Sentinel(ES).

The characters or data in between the SS and ES can include all of thevalid characters specific to each track.

The number of these characters, however, is limited by each track'smaximum character capacity.

When segmenting track data, the appropriate Field Separator (FS) mustbe used. The table below shows the SS, ES, FS and the valid charactersdefined for each track.



69/123


Reviewing the ASCII Code and Character Table

ASCII Code Character ASCII Code Character ASCIICode

Character

32 space 56 8 80 P

33 ! 57 9 81 Q

34 58 : 82 R

35 # 59 ; 83 S

36 $ 60 < 84 T

37 % 61 = 85 U

38 and 62 > 86 V

39 ' 63 ? 87 W

40 ( 64 @ 88 X

41 ) 65 A 89 Y

42 * 66 B 90 Z

43 + 67 C 91 [

44 ' 68 D 92 \

45 - 69 E 93 ]

46 . 70 F 94 ^

47 / 71 G 95 _



70/123


Reviewing the ASCII Code and Character Table

ASCII Code Character ASCII Code Character ASCIICode

Character

48 0 72 H

49 1 73 I

50 2 74 J

51 3 75 K

52 4 76 L

53 5 77 M

54 6 78 N

55 7 79 O



71/123


Using the Overlay / Print Area tab

This option is helpful if, for example, you would like to omit the printing or block out the overlay for asignature or printing around a card's smart chip or magnetic stripe. Refer to Using the Defined AreaOption for a specific procedure that relates to this tab.



72/123





73/123





74/123


Using the K Panel Resin tab

Use this tab to control where the resin black (K) Panel of a full-color Ribbon is printed. Refer toUsingthe Defined Area Option for a specific procedure that relates to this tab.



75/123





76/123





77/123


Using the PrinterInfo tab

Use the options on this tab to view information about the Ribbon, Card Count, Printer Serial #, Firmwareversion, and Reorder Media #s installed in the Printer.



78/123


Section 5: Selecting the Fluorescent Panel RibbonType (DTC4000 only)

The YMCFKO/YMCFKOK Ribbon is an economical way to add a fully customizable, incremental level of

security to your photo identification cards.

Process: This process allows you to configure the data that is printed with the fluorescent panel ofan YMCFKO/YMCFKOK Ribbon. (Note: Any software program may be used to print the specialflorescent panel of the Ribbon to a card once the Driver and Workbench are set up correctly.)

Ribbons: These Ribbons contain a yellow (Y), magenta (M), cyan (C), and resin black (K) panels tocreate a full color over-the-edge printing identification card. In addition, the Ribbon contains a dye-based fluorescing panel (F) which will allow you to print a standard or one-to-one personalizedfluorescing image that is completely invisible until exposed to ultraviolet light.

Creating a Custom Fluorescent Image (using the YMCFKO

Ribbon)There are three (3) methods used to accomplish the creation of a custom fluorescent image when usingthe YMCFKO Ribbon.

First Method: The first method uses the Fargo Workbench Printer Utility to create a static image thatwill be applied automatically to each card sent to the Printer. Refer to theHelp file for the FargoWorkbench Utility Program and User Guide or toAppendix A forConfiguring Fluorescent Data(F-Panel for YMCFKO Ribbon) using the Workbench.

Second Method: The second method (described below) allows the creation of the fluorescent panelimage directly from the badge application software. (Note: You can now print a unique fluorescentimage, such as the card holders picture on each card.)

Third Method: The third method is described in the Asure ID Software User Guide. See theprocedure relating to the Fluorescent Panel Ribbon. For more information about , please visit ourwebsite at http://www.hidglobal.com/cardIssuance/idSoftware.php

http://www.hidglobal.com/cardIssuance/idSoftware.phphttp://www.hidglobal.com/cardIssuance/idSoftware.phphttp://www.hidglobal.com/cardIssuance/idSoftware.php


79/123


Creating a Custom Fluorescent Image (using the YMCFKO Ribbon)



80/123


Configuring Fluorescent Data (F-Panel for YMCFKORibbon) using the Application

This process creates a fluorescent image on your card using a simple text string command in your badge

application.

Step Procedure

1 Creating Fluorescent Text: Create a new text box in your badge application.

2 Type the TEXT that you want to appear as fluorescent and put a~T beforethe start of the text with no space after the~T. The text will start on the cardwhere the ~T begins.



81/123


Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using theApplicat ion

Step Procedure

3 Creating a Fluorescent Image: In a separate drawing program, create theimage that you wish to fluoresce.

4 Create the IMAGE in the actual size that you want it to appear on the card,

and save it as a Grayscale or 1 - bit bmp file on the root c:\ directory.

Do not put spaces in the file name.



82/123



Step Procedure

5 Create a new text box in your badge application, and type ~I followed by theaddress of your image (see Display A below). The top left of your image willstart at the top left of your text box.

6 Set up the Printer Driver preferences. Refer to Step 8-9 below.

7 Printer will print the fluorescent BMP IMAGE at the~I position on the card.Printer will print the fluorescent TEXT at the~T position on the card.

BMP Image located at c: \globe.bmp

8 Set the Ribbon for YMCFKO in the Printing Preferences. (Note: TheAutomat icall y detec t the installed Ribbon for every print job button mayalso be used.)

9 Check Invert F-Panel Image to create a negative of the fluorescent image.

See below.

This refers to the ability to cause light or white areas of the image tofluoresce and dark colors to remain dark on the printed card when exposedto a UV light.

This was requested because the fluorescent dye color is bright when blacklight is applied to it.

By default, the dark areas of the image will fluoresce on the card and thelighter or white areas will have no dye applied. (Note: This may improve thelook of the persons image if used for the Logo.)



83/123





84/123


Section 6: System Overview- TroubleshootingReviewing the DTC1000/DTC4000 Sequence of Operations

Knowing the sequence of the Printer operation will help troubleshoot the printer.

Step Process

1 The File information is received from PC.

2 Printer checks the installed Ribbon type stored in memory against the Ribbontype command that was sent from the Printer. If Ribbon type does not match,the Pause button on the right will begin flashing.

3 The Print Stepper Motor engages.

4 The Card Feed Sensor detects leading edge of card, the Headlift Stepper then

engages to disengage the input lever.

5 The card feeds through for the alignment pass.

6 The Card Feed Stepper Motor engages to queue card for magnetic encoding(if applicable).

7 The Encoding data is written to the card (if applicable).

8 The Magnetic Encoder verifies while the Stepper reverses the card (ifapplicable).

9 The Print Ribbon Drive engages (if not already at the yellow Panel).

10 The Print Ribbon Sensor looks for the Yellow Panel. (Note: The Print RibbonEncoder detects number of revolutions, required to use an entire color Panel.)




85/123


Reviewing the DTC1000/DTC4000 Sequence of Operations

Step Process

12 The Card Feed Sensor detects the leading edge of card.

13 The Print Stepper Motor queues card to the middle of the platen Roller. AllStop.

14 The Print Headlift Motor engages to the print position.

15 The Print Cover Sensor checks for closed state.


17 The Ribbon Drive Motor engages.

18 The Image data is burned by the Printhead until the image data is depleted. AllStop.

19 The thermistor engages the Printhead Cooling Fan to maintain properoperating temperature.

20 The Headlift Motor engages to the queue position.


22 The Print Ribbon Drive engages.

23 After Ribbon advances a few Encoder clicks, assume the Ribbon is free ofcard. All stop.

24 Repeat Steps 9 through 22 for the appropriate number of color/overlay Panels.

25 Either the Card is ejected from the singled-sided Printer or the Card FeedStepper engages to queue the card for the Flipper Table for the dual-sidedPrinter.

26 All Stop.



86/123


Section 7: Troubleshooting

Printer Error Button and Display Message Table

Both the DTC1000 and DTC4000 use the Button messages rather than the Display Message system.

Step Procedure

1 All Printers have two (2) buttons:

ON/OFF

Pause



87/123


Printer Error Button and Display Message Table

Step Procedure

2The ON/OFF ( ) button is blue when the Printer is ON. When the Printerenters the Sleep Mode, the button LED is dimmed but still ON.

3The Pause ( ) button will be illuminated blue when the Printer is capable ofaccepting a printjob and is not in an error state.

This button LED will continue to stay on while the Printer prints as long as thereis no error.

This button LED will also be dimmed when the Printer goes into sleep mode.

4When an error occurs, the Pause ( ) button will no longer be illuminated blue,

but will blink red.

5Press the ON/OFF ( ) button when Printer is in an error state to cause theaction to be cancelled. (Note: If no other error occurs, then thePause buttonwill illuminate its blue LED.)

6Press the Pause ( ) button when Printer is in an error state to cause thePrinter to retry. (Note: It will illuminate its blue LED and retry the failed action.)

7 When downloading an upgrade file, both blue LEDs will blink. If the unit is aDTC1000:

You have been advised that the upgrade is in process.

8 DTC4000:

If a language (other then English) is currently selected:

You can press and hold the Pause ( ) button during the power-up sequenceto change the language back to English.

9 DTC1000:

When no Printer Display is available, press or hold the buttons to access certainInternal Test jobs. See below.

To print a card with the Printer Settings, press thePause ( ) button andhold for 4+ seconds when the Printer is ready and idle.

To print the alignment or the Self Test, press and hold the Pause ( )button during the power-up sequence



88/123


Using the Error Message Table

This section provides the troubleshooting table for the error message. The DTC4000 has a display thatwill show the Printer error messages.

When an error occurs in the Printer, the PC will show the error message on screen with solutions.

The display will blink in the location needing attention. Those locations include the Printer, InputHopper, Magnetic Encoder, Flipper, Card Path, Ribbon, and Data/Communication error device.

Each table uses a 3- column presentation to present a specific or Printer error message, its cause and itssolution.

This allows the troubleshooter to identify the error and its cause, and then perform the procedureprovided in the solution column.

This standard mode of identifying the problem and its solution should provide an efficient method oftroubleshooting this Printer.

If you encounter problems beyond the capabilities of these the error message table, you should

contact Technical Support. Refer to: Section 10: HID Global Technical Support

Error Message Cause Solution

# 81

Unable to Feed

The Printer is unable to feeda card from the CardHopper.

Check the following, then press thePausebutton to continue.

Verify the card thickness setting is set tothe thickness of your cards.

Verify the Cleaning roller is properlyinstalled on the Ribbon Cartridge.

Check for card slippage. If necessary, runthe Printer cleaning routine.

Verify that your cards are within theaccepted card size range.

Verify the cards are not sticking together.



89/123


Troubleshooting with the Error Message Table


# 2

Head Move Error

This is a problem with the

Printhead Lift.

Reset the Printer and try

again.

If this problem persists, call fortechnical assistance.

# 8

Head Sensor Error

The Printhead TemperatureSensor is not functioning or isnot connected properly.OR

The Printhead is not coolingproperly.

Reset the Printer and tryagain.

If the problem persists, call fortechnical assistance.

# 9Reboot Required

Unspecified system errordetected by the PrinterFirmware.



# 25

Ribbon notInstalled

A Ribbon is not installed in thePrinter.

Install a Ribbon and retry.

# 30

Mag Verify Error

Magnetic encoding verificationfailure.

Try encoding with a differentcard.

Verify cards have theMagnetic Stripe.

Replace the MagneticEncoding Module.



90/123




# 31

No Mag Module

You are trying to sendencoding data, but the Printeris not configured with thisEncoder type.

Ensure that no encoding datais being sent with the print joband reprint the card.

Install a Magnetic EncodingModule.

# 38

# 39

# 40

EEPROM Corrupt

EEPROM ReadError

EEPROM restored with factorydefault values.

If changes were made in theAdvanced Setting Tab in thePrinter Driver, click the Defaultbutton to reset these numbers.

Reset the Printer and tryagain. If this problem persists,

call for technical assistance.

# 44

Flipper Jam/ HomeError

A card has become jammed inthe Printers Flipper Table.

The Flipper failed to positionproperly while aligning a cardor flipping a card.

Clear any cards in the FlipperTable using the buttons tomove the card out. Resumeprinting.

Reset the Printer and retry. Ifproblem persists call fortechnical assistance.

# 45

No Flip Moduleinstalled

Request to print on 2nd side ofcard, but no Flipper is installed.

If a Flipper Module is present,ensure that the Print BothSides option in the PrinterDriver is set correctly.

Install a Flipper module.



91/123




# 64

# 65

# 66

Reboot Required

Unspecified system errordetected by the PrinterFirmware.



# 68

Card in Printer

A card is jammed in the PrintStation or card flipping area ofthe Printer.

Clear the jam and press thePause button.

# 70

Multip le Feed

Multiple cards were fed into thePrinter.

Verify the card thickness is setto the thickness of your cards,

then press the Pause button.Check for card slippage. Ifnecessary, run the Printercleaning routine

Verify the Cleaning roller isproperly installed on theRibbon Cartridge.

Verify the cards are notsticking together.



92/123




# 81

Unable to Feed

The Printer is unable to feed acard from the Card Hopper.

Check the following, thenpress the Pause button tocontinue.

Verify the card thicknesssetting is set to the thicknessof your cards.

Verify the Cleaning roller isproperly installed on theRibbon Cartridge.

Check for card slippage. Ifnecessary, run the Printer

cleaning routine.Verify that your cards arewithin the perimeters acceptedcard size range.

Verify the cards are notsticking together.

# 82 Mag Jam A card is jammed Magneticstation

Clear any cards in theMagnetic station using thebuttons to move the card out.

Press the Pause button to

continue.



93/123




# 91

Ribbon Out

The Print Ribbon has run out. Install a new Ribbon.

Press the Pause button tocontinue or the ON/OFFbutton to cancel.

# 93

Wrong Ribbon

The Print Ribbon installed inthe Printer does not match theRibbon type selected in thePrinter Driver.

Change either the installedPrint Ribbon or the Ribbontype selected in the PrinterDriver.

Press the Pause button tocontinue or the ON/OFFbutton to cancel.

# 97

Ribbon Search

Documents

DTC1000 DTC4000 English User Manual