DT Brochure

Dedicated to exceeding expectations


About us

Founded as Davies Turner in 1870 to ship the belongings of Victorian adventurers to the farthest corners of the globe, DT Moving is an expert in relocating private individuals, families and corporate employees all over the world.

With head offices in London and Paris, and a global network of trusted partners, we are on hand to serve your every need.

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Making your life easier...

They say that moving home is one of the most stressful things you can do. We say it doesn’t have to be that way.

With over 140 years experience in relocating individuals and families overseas, DT Moving is perfectly placed to take away the pressures associated with international moving.

We guide our customers through the entire process, from packing at your home right through to delivery and settling-in at your new residence. We promise that every single customer is assigned an experienced move manager to act as a constant point of contact.

Our dedicated and enthusiastic team has an average of 20 years experience in the industry. This leads to a professionalism and wealth of knowledge that few can match; our packers are experts in fine art and antiques packing and our move managers relocate customers to all corners of the globe. Which all means good news for you and your precious belongings.

With head offices in London and Paris, and a global network of trusted partners, we are on hand to serve your every need.

Our in-house road and air freight divisions, plus ocean freight contracts with the major shipping lines, mean we are able to leverage competitive pricing. So whether your goods are being shipped by air, sea or road, you will receive a quality service at a competitive price.

Your complete satisfaction is our goal.

IS0 9001-2008: International Quality Management standard for good management practice, designed to enhance customer satisfaction in supplier-customer relationships.

FIDI: The Federation of International Furniture Removers is a global network of quality certified international moving companies. FIDI develops and promotes industry training and best practice.

FAIM: Developed by FIDI, FAIM is a stringent, quality standard, unique to the international moving industry and certified by Ernst & Young. We were the first organisation in the world to achieve FAIM ISO, the highest level attainable.

OMNI: We are a partner in the Overseas Moving Network International (OMNI). OMNI is a global consortium of the leading international moving companies. With a moving network that extends to over 70 countries, OMNI is dedicated to maintaining the highest level of customer service.

BAR: The British Association of Removers promotes the development of professional moving services in the UK. As members of the BAR Overseas Group we are financially bonded for advance payments and abide by the OFT-approved ‘Code of Practice’.

Some of our industry credentials:

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Packing

The success of any move depends greatly on the skill and organisation of the packing crew. We’re extremely proud of our highly experienced packing team. We employ and directly manage our own operative and warehousing staff. We use only the best quality packing materials to provide maximum protection for your belongings. Our packing service includes:

Export packing We ‘export-wrap’ all furniture and large items for overseas moves and storage using specially cushioned Kraft paper blankets.

Domestic packing For local, long-distance and European road moves, we offer a ‘Euro-wrap’ option. Furniture and large items are padded and protected whilst on the removal vehicle using special woollen blankets, saving both time and cost.

Precious items Your precious ornaments, china, glassware and works of art will be packed to our ‘fine art and antiques packing standard’. This ensures the best combination of materials and packing techniques are applied to each and every item in the home.

Custom-made cartons We provide a range of custom-made cardboard cartons including:

• Wardrobe boxes to transport hanging clothes in their upright position• Lay-flat boxes for other clothes, linen, towels• China boxes to keep fragile items safe• Mattress cartons to protect the shape of mattresses• Over-sized cartons for large items like golf clubs and bicycles• Book cartons for small, heavy items such as books, files, records• All purpose cartons for general use

Sustainable resources All our cardboard and paper materials are produced from sustainable resources; they are recyclable, non-bleached and bio-degradable. Timber is treated and certified to meet international standards for Phytosanitary Measures (ISPMs).

Inventory On completion of the packing at your residence, we provide a fully itemised list of all your belongings.


We leverage our group resources for best sea, air and road freight transport solutions. But not at the sacrifice of quality.

Through our ocean freight contracts with the major shipping lines, we book the most direct, fastest and competitive container sea-freight lanes to all major ports worldwide. With in-house road and air freight divisions we provide unique transportation solutions. These respond to ever-increasing needs for reliable, scheduled transit times, no matter how large or small the shipment.

• Air Freight - for smaller consignments and/or items which you may need immediately

• Sea Freight - the most common and cost-effective method for medium to large intercontinental moves and for non-urgent smaller volume consignments

> Full Container Load (FCL) - exclusive use of the whole sea container

> Less than Container Load (LCL) - part use of a ‘shared’ sea container

• Road - transport by truck, for moves within the same country or continent

Your move manager will advise you the most appropriate transport option for your needs.

Transportation

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Customs

Customs documentation and clearance procedures vary from country to country. Let our move manager guide you through the process.

From the outset, we will advise you on the required documentation and on what can or cannot be taken into a particular country. Your move manager will be at your disposal for any questions that you may have.

We will then, in conjunction with our destination network partner, process your consignment through clearance formalities. And, once released by customs, we will coordinate the delivery to your residence or place the goods into storage until you are ready.

Delivery

A professional delivery service is absolutely vital to ensure your move finishes as smoothly as it started.

We unload your goods and place them in the room(s) of your choice. Protective materials are used to care for floors and walls and each item is checked off against the original packing inventory.

The delivery team will also re-assemble beds and other pre-indicated items, meaning one less thing for you to worry about.

Your possessions are carefully unpacked and the paper, padding and cardboard packing material is then removed for recycling or disposal.

We can even arrange for a handyman or maid service to help you settle in and feel at home.


DT Moving

3.0 Allowances

3Call 020 7622 4393

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In a nutshell

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Insurance Storage

Our ‘All-Risk’ transit insurance is purpose-designed for international household goods moving, storage and transportation. From start to finish, your goods are covered.

We take great pride, care and consideration in the packing and preparation of your goods for the move and this is critical to reduce the risk of transit breakages or loss. After all, it’s what we do best.

But marine or air-cargo transit insurance for your goods is of great importance; it protects you from events which are beyond both your and our control. Whether your move is sponsored and insured by your employer or you arrange cover through us, we’ll advise and make sure you’re fully protected.

Our insurance programme provides:

• ‘All-Risk’ door-to-door cover against loss or damage, for all modes of transport

• Continuous insurance during storage at origin or destination

• Full repair or replacement cost at destination

• ‘Pairs and Sets’ optional cover in the event that one or part of a valuable pair or set is damaged or lost

• Electrical or mechanical items can be covered against internal damage

• Atmospheric deterioration from extreme humidity can also be covered

If you do not wish to move everything to your new home, our modern, secure storage centre is the answer.

• Short or long-term storage

• Available at origin or destination

• Special facilities for heavy and bulky items such as carpets, ladders, pianos, motor vehicles

• Fine art and antique storage

With 24-hour security and state-of-the-art fire prevention, including sprinkler system and smoke and heat detectors, your goods are in safe hands.

Customs

Delivery

DT Moving

Storing your most precious items Stowed, ready to seal storage unit

Containerised Storage Centre

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Pet Travel Ancillary Move Services

It’s not just your household goods that need to be handled with the greatest of care. If you have pets that are moving, we can help.

We use specialist pet travel services to ensure that your dog or cat is safe, secure and comfortable on their journey. The service includes:

• Transportation routing and booking

• Formal and veterinary documents

• Tailor-made travel kennels

• Check-in assistance (if pet is accompanying you)

• Country-specific advice

Sometimes it’s the small detail that makes a house feel like a home...

Our range of ancillary services are designed to help you successfully move out of your old home and quickly settle in your new home. We can arrange:

• Handyman service

• House Cleaning and Maid service

• Special Crating - for fragile or high value items

• Piano Moving service

• Electrician and Plumber services

• Satellite TV aerial de-installation and installation

• Specialist ‘safe’ removal

• Window and Door Frame removal and re-installation

• Outside Elevator - to access residence via upper floor window or balcony

• Furniture Restoration and Repair

• Car Storage


3.0 Allowances

3Call 020 7622 43939

Ancillary Move Services Employee Moving

Moving to a new country is more than just getting you and your belongings from A to B. It requires expert coordination of packing, shipping and customs, and ensuring a timely and smooth delivery. You expect the best and we deliver it... calmly, professionally and seamlessly.

We have been moving families abroad for over 140 years. In that time we have established relationships with all the key players who contribute to the corporate relocation process; HR and Mobility Management professionals, major shipping lines and airlines, customs authorities, and our world class network of hand-picked partners.

Key features of our employee moving service include:

• Fully integrated service in conjunction with your Global Mobility service provider and relocation policy

• Worldwide freight rate contracts with major sea-container and airline carriers, leveraging best rates and pricing stability

• Experienced move manager assigned to every client

• ISO 9001-2008 and FAIM ISO quality-driven move management programme

• Secure storage worldwide

• ‘Track My Shipment’ online status reporting

• Employee moves to or from any country, in association with our world-class partner network

• Group moves managed as a project or under a defined term contract, or competitive bidding on a move-by-move basis

• Participation in customs security initiatives

• Commitment to driving down relocation costs for every single move, no matter how large or small

DT Moving

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Track Your Move

Get the status of your shipment wherever you are in the world at whatever time you like.

Our online tracking service at www.dtmoving.com offers an accurate and up-to-date view of your shipment, wherever you are in the world. With a unique log-in, you have secure access to your move status 24 hours a day, 7 days a week.

If you prefer, your move manager will continue to keep you informed via telephone or email of your move status. The choice is yours.


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London Davies Turner Worldwide Movers Limited, 49 Wates Way, Mitcham, Greater London CR4 4HR t: 020 7622 4393 f: 020 7720 3897 e: [email protected] w: www.dtmoving.com

Paris Davies Turner France SARL, 12 rue de Fourqueux, 78100 Saint Germain en Laye, Paris, France t: 01 39 04 16 16 f: 01 39 73 03 78 e: [email protected] w: www.dtmoving.com

Documents

DT Brochure