Dropship Vendor Packing and despatching guidelines July 2016

Contents

Packing and Despatching Guidelines ............................................................................. 3

Gift Wrap Packing Standards ......................................................................................... 5

Printing a Gift Message................................................................................................... 7

Packaging Size Guidelines .............................................................................................. 9

Shipping Guidelines ...................................................................................................... 10

Dangerous Goods Guidelines ........................................................................................ 11

Packing Slip ................................................................................................................... 12

Temando Label .............................................................................................................. 13

Ordering & Forecasting Myer Packaging ..................................................................... 14

Packing and Despatching Guidelines Introduction This section is a guide for Dropship suppliers regarding packing and despatching.

What Suppliers need

An appropriate sized box or satchel (Refer to section 2.3 for size guidelines)

• Wrapping paper or branded boxes (supplied by Myer)

• Packaging tape

• Bubble wrap

• Black marker

• Fragile stickers (supplied by Myer)

• Australia Post ‘Heavy’ label stickers (supplied by Myer)

• Tissue paper

• Myer ‘thank you’ card (supplied by Myer)

• Gift Message Card ((supplied by Myer)

• Packing Slip (to be printed)

Step Action Instructions

1. Ensure product/s picked

are correct, in pristine

condition and complete

for customer despatch.

Complete the following:

• All item details match correctly to the fulfilment list.

E.g. Size, color etc.

• Item/s are not damaged, marked or missing buttons etc.

• Safety seals on electrical appliance boxes are intact

(where applicable).

2. Ensure all security tags,

price tickets and hangers

are removed.

• Where price cannot be removed, it should be blacked

out with black marker.

3. Select appropriate sized

box or satchel for packing

merchandise.

If the customer has requested gift wrap, complete the process

described in section 2.1 of this guide.

Step Action Instructions

4. Pack merchandise into

parcel

Glass/fragile items should be wrapped in bubble wrap.

If applicable, individual glasses should also have a piece of tissue

paper around each glass.

To avoid movement during transit use extra bubble to pack

between fragile goods if required.

Fragile items must have label affixed to outside of box.

Insert the Myer ‘thank you’ card into package.

Add packing slip into parcel

5. Add greeting card

(if applicable)

If a greeting message has been requested, attach the greeting

label to the Myer gift card and place the card into the package.

Refer section 1.10

6. Seal the parcel

Ensure fragile / heavy / dangerous goods labels are affixed to

outside of parcel, where applicable. Refer to section 2.5 for

further details.

Affix shipping label onto the parcel

7. Add parcel to manifest Prepare item for Australia Post / courier delivery

❑

Gift Wrap Packing Standards Introduction An item is to be gift wrapped if the customer has requested gift wrap; this request will come through on the order sent by Myer to supplier. What Suppliers need

• Ribbon (supplied by Myer)

• White tissue paper

• Myer branded box (supplied by Myer)

• Sharp fabric scissors

• Myer wrapping paper (supplied by Myer)

Step Instructions

1. • Select an appropriate sized box for the gift; if no suitable sized box is available,

please use Myer wrapping paper

• Fold 1-2 pieces of white tissue and line the box with the folded tissue paper

• Carefully place and arrange the gift in the box

• Fold the remaining tissue over the gift neatly to fully cover the gift

• Place the lid on the box

• Wrap the ribbon horizontally

around the gift

• Tie the ribbon in a tight half-

knot

2. • Ensure that the ribbon is tight

around the box and continue

to tie a tight small bow in the

centre front of the box

4. • Select an appropriate event

type slither tag (if applicable)

5. • Thread ‘event type’ slither tag

onto the right hand ribbon tail

with the “message” facing

upward. Ensure that the

slither tag sits close to the

bow’s knot.

6. • Using sharp fabric scissors cut

the ends of the ribbons on

sharp angles to minimise

fraying. Ensure that both

ribbon tails match in length

and angle cut.

• The bow should be small and

tight. The 2 tails should not

exceed 10cm or 100mm in

length. Check that both the

bow and the tag are centred to

the gift.

7. Continue following the above ‘Packing and Despatching Guidelines’ from step 4.

3. • Using sharp fabric scissors cut

the ends of the ribbons on

sharp angles to minimise

fraying. Ensure that both

ribbon tails match in length

and angle cut.

Printing a Gift Message Introduction An item will require a gift message if the customer has requested one in the order In addition to the above ‘packing and despatching’ process, the following steps will be required for gift messages.

What you need

• Gift Message Card

• Online shipment label

1. Print the label

2. Affix to the Myer Gift Message Card

3. Fold gift card in half.

4. Place the card into the package.

Packaging Size Guidelines

Introduction This section outlines the suggested item types for packing in satchels and boxes.

Satchels

• Mens, kids, youth and women’s apparel

• Intimate Apparel

• Accessories

• Non boxed cosmetics

• General merchandise: plush toys, office and stationary, books

• Non-breakable home wares i.e. bed linen, napery and non-fragile kitchenware

Boxes

• All fragile products i.e. glassware, fragrance, frames, millinery

• Any sharp items i.e. cutlery

• If the items packaging is at risk of being damaged in post

Note: Multiple boxes are not to be sealed together to create a larger size box

Shipping Guidelines

Under our Australia Post agreement, restrictions apply to the parcel size and weight for

standard Australia Post delivery. This includes:

• Maximum length of 105cm

• Total cubic dimension cannot exceed 0.13m (this is approximately 0.5m x 0.5m x 0.5m)

• Maximum weight of 30kg

• Parcels weighing 16-30kg must have an Australia Post ‘HEAVY’ label affixed

Dangerous Goods Guidelines Introduction

Dangerous Goods are substances capable of causing harm to people and property because

of their hazardous properties. For example, they may be corrosive, flammable or have other

hazardous properties.

Suppliers, in conjunction with Myer have a responsibility to ensure that for every chemical

within the Myer product range, a current Australia compliant safety data sheet (SDS)

provided and that goods classified as hazardous / dangerous are identified when being

transported.

The Australian Dangerous Goods Code (ADGC or ADG7) is issued by The Advisory

Committee on Transport of Dangerous Goods. The document creates a significant level of

standardisation for the transportation of dangerous goods in Australia.

Packages with hazardous contents will need to display the below stickers.

As per the user defined attribute within Retek (UDA), all other products listed as

flammable liquid fall into Class 3, packaging 3 which permits up to 2 litres to be dispatched per

consignment. The below sticker is acceptable for this circumstance.

Packing Slip Below is an example of the Myer packing slip to be issued with all Myer dropship orders.

Temando Label Below is an example of the Temando Label to be included on all Myer dropship orders.

Ordering & Forecasting Myer Packaging Myer aims to provide a seamless and consistent shopping experience for the customer.

Therefore, Myer packaging material is required for all orders regardless of fulfilment location.

This includes supplier Dropship arrangements.

It is the supplier’s responsibility to provide a three month forecast to Myer for packaging

material. An introductory packaging material kit will be provided to each supplier site prior to

go-live of Dropship.

For ongoing ordering of Myer packaging material, suppliers will need to complete and submit

the following:

� Myer Packaging Order Form

Step Instructions

1. Forecasting

- The supplier will need to provide a 3 month packaging forecast to their Myer

representative monthly.

- Myer will provide guidance to each supplier regarding what is considered ‘low

stock’ and when the stock level should be reordered.

2. Ordering

- The supplier will complete the order from and email it to your Myer

representative

- The packaging will be delivered to the supplier site.