DRJ’SPRING WORLD 2012 -BGI.pdf · Spring World 2012 3 Start Time End Time Event Preparation Awareness 0100 – 0110 Introduction and Overview – (Resilience Integration Awareness)

DRJ’S SPRING WORLD 2012 MOCK DISASTER EXERCISE

MockDisasterExercise Page1

DRJ’S SPRING WORLD 2012 MOCK DISASTER EXERCISE

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Introductions

Spring World 2012 2

E. Kenneth Barksdale, Jr.President/Chief Executive OfficerCertified Business Continuity Professional601 Pennsylvania Avenue, NW, Suite 900SWashington, D.C. 2004-2625Telephone: (202) 497-3800e-Mail: [email protected]

Dr. Steven B. GoldmanPresident/Chief Executive OfficerSteve Goldman Associates 255 North Road, Suite 80Chelmsford, Massachusetts 01824-1425Telephone: (978) 256-2332e-Mail: [email protected]

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Schedule of Events

Spring World 2012 3

Start Time

End Time

Event

Preparation Awareness

0100 – 0110 Introduction and Overview – (Resilience Integration Awareness) 0110 – 0140 Basic Training 0140 – 0200 Break

Mock Disaster Exercise

0200 – 0215 Part I – Alert Notification – (Occupant Emergency Plan) 0215 – 0230 Part II – (Shelter-in-Place) 0230 – 0245 Part III – (Evacuation) 0245 – 0300 Part IV – (Communications & Logistics) 0300 – 0215 Break 0315 – 0330 Debrief – Recapitulation & Lessons Learned 0330 – 0345 Part V – (Incident Command System) 0345 – 0350 Overall Exercise Assessment 0350 – 0400 Closing, Debrief, and After Action Coordination

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Overview & Objectives• Today’s exercise is designed to:

– Promote an awareness on industries continuity capabilities,– Examine Emergency Preparedness, and

Plan better process actions together,– Explore crisis management, and critical infrastructure resilience,– Promote an Interactive Discussion to enhance one’s knowledge,

emergency management readiness, and contingency capabilities

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• Objective for today’s exercise are:– Exercise ability to ensure the safety of employees, contractors, and

visitors,– Investigate business resilience and functional continuity capabilities,– Exercise ability to communicate and coordinate response actions,– Demonstrate ability to coordinate crisis, mitigation, development of

policies, and implementation procedures,– Identify & document Gaps and/or Deficiencies in emergency

management readiness and continuity capability,– Raise operation continuum awareness

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Guidelines to Follow• Keep today’s objectives in mind throughout the exercise,

• Facilitators’ will introduce a scenario and answer questions,

• Treat the scenario as a realist event,

• Treat the event as you are there, in that point of time, and it is happening with present day available resources and experience,

• Use the critique forms to capture your thoughts, comments, and observations during the exercise,

• Use the background information to work through situation obstacles, processes, procedures, and responses during the exercise,

• Allow one person to speak at a time and refrain from sidebar conversations because every comment is important, and

• Please turn all pagers, cellular telephones, blackberries, PDA’s, etc. to “off” or “vibrate” during the course of the exercise.

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We will have breaks throughout for your convenience

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Types of Threats

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THREATS

Operator ErrorUser ErrorEconomic RecessionLoss of PersonnelSoftware ErrorTechnology DamageRoad ConstructionUtility DamageTransportation

Accident

HUMANINTENTIONAL

Employee SabotageDisgruntled EmployeeVandalismHackerMole

INSIDER

Organized CrimeBombSniperTerroristPlane CrashCar FireHackerIndustrial SpyVandalismSoftware Virus

OUTSIDERFireWaterDroughtFacility OutageRadiologicalBiological

ContaminationFacility DamageLiquid LeakageChemical SpillsTelecommunication

InterruptionHardware FailureDatabase CorruptionPower LossPower DisturbanceToxic GasExplosionNuclear

EarthquakesFloodsHurricanesTornadosRainSnow/Sleet/IceLightningExtreme HeatExtreme ColdGas ExplosionVolcano EruptionTsunami

NATURAL ENVIRONMENTALHUMAN

UNINTENTIONAL

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Incident Command SystemOverview …The Incident Command System (ICS) is a standardized, on-scene, all-hazards management approach that can be used for incidents of any type, scope, and complexity.

• Allows for the integration of facilities, equipment, personnel, procedures, and communications operating within a common organizational structure.

• Enables a coordinated response among various jurisdictions and functional agencies, both public and private.

• Establishes common processes for planning and managing resources.

ICS is structured to facilitate activities in five major functional areas:

• Command,

• Operations,

• Planning,

• Logistics, and

• Finance/Administration.

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Medical EmergencyProcedure …• A medical emergency is that which requires more than basic first aid,

• Survey the scene and quickly gather as much information as possible; (i.e., Name of injured, type of injury, location, telephone number, contact person),

• Contact 911 emergency support center, and provide emergency information,

• Don’t panic – Remain calm; listen to instructions by emergency personnel,

• Return to the injured person and try to make them as comfortable as possible until emergency assistance arrive,

• Use caution around potentially infectious materials; avoid direct contact by using latex gloves, barrier masks, or other administrative handling controls,

• Don’t be a spectator – Move away from the injured person unless you are the one providing comfort to the injured until emergency assistance arrive,

• Follow instructions of local authorities. When told to leave, move away from the injured to allow emergency personnel to do their job.

• For post medical attention at a facility, gather information (i.e., Hospital, location, telephone number) from emergency response personnel prior to them leaving the scene.

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Fire EmergencyProcedure …• Always notify Fire Department FIRST! - 911,

• To manually activate the fire alarm system in a public building, pull the handle at the manual pull station located near the stairwells or exit doors,


• Stay low if there is smoke, and proceed quickly to the nearest exit,

• Don’t open hot doors; use another exit – Before opening any door; touch it near the top to check if it is hot. A fire on the other side will blast through the slightest opening with tremendous heat and force,

• Don’t break windows – Falling glass is a serious threat to pedestrians, emergency personnel, and may enrage the fire further,

• Don’t use elevators, use stairs – Elevators become stuck if power is lost,

• Don’t be a spectator – Move away from the area. Follow instructions of emergency personnel. When told to evacuate, use the nearest safe exit,

• Don’t leave doors open – The integrity of fire corridors and stairwells will be compromised if doors are propped open.

• The last person out closes the door.

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Fire ExtinguisherProcedure …• Always notify Fire Department FIRST! - 911,

• To manually activate the fire alarm system in a public building, pull the handle at the manual pull station located near the stairwells or exit doors,

• Fire extinguishers are located in the hallways throughout public buildings,

• Position yourself about 8 feet from the fire, with your back to the exit, and use the P.A.S.S. system,

• Pull the pin from the handle,

• Aim the nozzle at the base of the fire,

• Squeeze the handle,

• Sweep the nozzle back and forth until the fire is extinguished,

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Shelter‐in‐PlaceProcedure …• Some emergency situations may make going outside dangerous. It may be

safer for people to stay indoors than to go outside in harm’s way,


• Minimize the rate of air exchange with the outside by closing all windows, doors, and vents to the outside,

• Don’t use elevators – Elevators create a piston effect and can pump air into or out of a building,

• Proceed to sheltered areas such as restrooms, interior rooms, stairwells with four walls and no windows.

• The last person in, closes the door to the exterior area,

• Advise someone (e.g., family, friends, immediate supervisor) where you are shelter-in safely,

• Establish communication with the outside through a television, radio;use a telephone only for essential calls,

• When the event has ended, exercise best judgment. Don’t assume the danger is over; substantial damage, and emergency conditions will prevail.


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Evacuation Procedure …• Some emergency situations may make staying inside dangerous. It may be

safer for people to go outside away from harm’s way,

• Promptly gather personal items, essential necessities, (e.g., keys, purses, wallets, coats, emergency supply kit, etc.),

• Don’t panic – Remain calm; listen to instructions by emergency personnel and local authorities,

• Don’t use elevators, use stairs – Elevators become stuck if power is lost,

• Walk quickly and calmly to the nearest exit leaving the building; ask other to do the same; Don’t be a spectator – Move away from the building,

• Stay to the right if emergency workers are coming up the stairs while you are evacuating,

• The last person out, closes the door to the interior area,

• Advise someone (e.g., family, friends, immediate supervisor) where you are shelter-in safely,

• When the event has ended, exercise best judgment. Don’t assume the danger is over; substantial damage, and emergency conditions will prevail.


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Business Continuity Process


ReturnHome

ResumeBusiness

Backlogged TransactionsRPO

RTO

Damage

Assessment

(OEP)

Disaster

Recovery Plans

(CP) & (DRP)

LostData

ImmediateResponse

SystemsRestore

ApplicationRestore

RelocateBusinessFunction

RestoreNon-DPSupport

Restore CommunicationNetwork • BusinessVoice ServiceData SuppliersSatellite

VitalOffsite

Records

Event

Sync

hron

ize

ProcessBacklog

DataRestore

Functional Restoration

Master

Recovery Plan

(COOP)

Corrective

Action Report

(CAR)

Train Exercise

Lessons Learn

(TELL)

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ReferencesTopic Internet Uniform Resource Locator

NSPD‐51/HSPD‐20 ‐National Continuity Policy

http://www.fas.org/irp/offdocs/nspd/nspd‐51.htm

National Continuity Policy Implementation Plan

http://www.fema.gov/pdf/about/org/ncp/ncpip.pdf

FEMA Continuity of Operations Division

http://www.fema.gov/about/org/ncp/coop/index.shtm

Directives, Guidance, & Planning

http://www.fema.gov/about/org/ncp/coop/planning.shtm

National IncidentManagement System

http://www.fema.gov/emergency/nims/index.shtm

Incident Command Systemhttp://www.fema.gov/emergency/nims/IncidentCommandSystem.shtm

Federal Protective Service Occupant Emergency Plan

http://www.gsa.gov/graphics/pbs/OEP_Guide.pdf

National Weather Service http://www.weather.gov/


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Schedule of Events


Start Time

End Time

Event





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ScenarioTropical Depression ...

A tropical depression has formed just east of the Caicos Islands, moving westward towards Central Bahamas and Florida Straits. Rapidly intensified winds approaching hurricane strengths upgrade to a tropical storm moving past Florida Panhandle through the Mississippi valley and South Central part of the country. Winds are gusting at 165-175 mph, with tornados, high water in areas, flash flooding, gully washers, impassible bridges, and roads that are occurring across the Texas/Louisiana costal region.

South Central Area

Emergency advisories are in effect throughout the South Central United States due to tornados, heavy rains, flooding, and high winds, with rapidly intensifying conditions. The impact on the general area is extensive flooding, downed power lines, dangerous and impassable roads along the Gulf coast near Texas/Louisiana borders. A storm surge of around 15-feet flooded the Texas/Louisiana costal region, with two large oil refineries damaged near Houston and Galveston. Hurricane warnings are in effect with preparation to protect life and property strongly suggested be rush to completion. Local authorities declared an evacuation order to leave the Texas/Louisiana costal region. Many residents are trapped in traffic jams as the result of a massive evacuation order to leave the Texas/Louisiana costal region. Those residents that chose not to evacuate, local authorities have advised staying off the roads except for life threatening emergencies.


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Houston, Texas Traffic …


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Part I ‐ TimelineSaturday; 7-Days prior to incident

11:00a - Businesses and the general public are proceeding as normal.

- Tropical Depression has formed just east of the Caicos Islands, moving westward towards Central Bahamas and Florida Straits.

- The public television stations begins monitoring the tropical depression and broadcasting alert notification updates to the general public.

Sunday; 6-Days prior to incident

05:00a - Tropical Depression strengthens into a Tropical Storm.

- The public television stations continues to monitor the tropical storm and continues to broadcast alert notification updates to the general public.

Tuesday; 4-Days prior to incident

09:15a - Tropical Storm strengthens into a Hurricane.

01:15p - Hurricane reaches Category 2 intensity.

- The public television stations continues to monitor the hurricane and continues to broadcast alter notification updates to the general public.

03:30p - Businesses with an Incident Management Team (IMT) and Global Property Management Services (GPM&S) activate them to determine appropriate measure to handle the threat.

Wednesday; 3-Days prior to incident

02:00a - Hurricane reaches Category 3 intensity.

08:00a - Hurricane reaches Category 4 intensity.

02:55p - Hurricane becomes a Category 5 hurricane.Spring World 2012 18What do you do?

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Hurricane On The Way In …


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Part II ‐ TimelineWednesday; 3-Days prior to incident

02:55p - Hurricane becomes a Category 5 hurricane.

05:00p - Local area business issues alert notification to staff and general public they are closed.

- Local businesses establishes process to confirm all employees and families are safe following passage of the storm.

- The public television stations continues to monitor the hurricane and continues to broadcasting alert notification updates to the general public.

Thursday; 2-Days prior to incident

08:00a - Local authorities declares an emergency mandatory evacuation order for everyone to leave the Texas/Louisiana costal region.

09:00a - Some local businesses issues notification guidance for all Texas/Louisiana costal region staff deploy to muster point, receive travel packet, and report to alternate facility.

- General public promptly gathers family, essential necessities, advises someone what they are doing, departs/shelter-in, and stays in contact with family, friends, immediate supervisor.

05:00p - Texas/Louisiana costal region staff starts arriving at hotels and transportation points;

- Some local businesses arranged for buses to transport staff and reduce traffic congestion,

- The public television stations continues to monitor the hurricane and continues to broadcast alert notification updates to the general public.

Saturday; Day of Incident

02:30a - Hurricane makes landfall in Louisiana with 120 mph winds.

01:00p - Hurricane downgrades to a Tropical Storm.

10:00p - Tropical Storm downgrades to a Tropical Depression.Spring World 2012 20What do you do?

What do you do?

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ScenarioPrecipitation Forecast ...

Severe Weather advisory across the United States

A massive fast moving cold front coming from the South West has caused severe weather through the Carolinas, Southern parts of Virginia, and is on its way to the Washington, D.C. capital area. Spurts of Torrential like Rain, Heavy winds of up to 40-60 mph with flying debris have been reported as the storm progressively makes its way across the Mid-Atlantic region. Emergency warnings are in effect throughout the Washington, D.C. Metropolitan area while the storm passes through as it leaves severe physical damage to local homes and communities. Several power outages have been reported in the aftermath of the storm and is expected to occur throughout the Washington, D.C. Metropolitan area as well.Spring World 2012 21

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Part III ‐ TimelineSunday; Day After incident

09:00a - Texas/Louisiana costal region received substantial damage; majority of windows are blown out, commercial power lost, and flooding is throughout various buildings and communities .

06:00p - Main commercial power throughout a majority of communities in the Texas/Louisiana costal region is restored.

10:00p - Local authorities lift emergency evacuation order; Local businesses issues notification guidance for returning home, including NOT returning to work until notified.

- The public television stations continues to monitor the aftermath of the hurricane and continues to broadcasting alert notification updates to the general public.

Monday; 2-Days After incident

01:05a - Main commercial power throughout the Texas/Louisiana costal region fails.

- Some local businesses with emergency generator are activated and operate normally.

- The public television stations notifies general public of emergency power outages throughout various communities and medical facilities in the Texas/Louisiana costal region.

03:00a - Emergency generator fail at some local businesses and start running on Uninterruptible Power Supply (UPS).

03:05a - Explosion occurs at various local businesses in the Texas/Louisiana costal region and fire breaks out in the room where the Uninterruptible Power Supply (UPS) is located.

- UPS fails as a result of battery backup time exceeding its capabilities.

03:45a - Local fire departments start to arrive at local businesses to contain and extinguish the fires.

04:00a - Some local businesses are able to re-activate emergency generator and operate normally.

04:05a - Local businesses essential staff start to arrive and begins initial impact assessment.Spring World 2012 22What do you do?

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ScenarioWashington, D.C. Storm ...

Washington, D.C. Metropolitan Area

The Washington, D.C. Metropolitan area skies are darkening with winds picking up around 15-20 mph throughout the capital area. Heavy rain and winds started beating away at office windows that raised concern among people within the building regarding occupant safety. The eye of the storm is now over the central part of Washington, D.C. Winds of over 50 mph are thrashing the building, breaking glass, ripping out windows, antennas, and other fixtures on the buildings. Staff has been informed that embedded Tornados with violent lightening strikes are moving throughout the area. Shelter-in-Place warnings with preparation to protect life and property are strongly suggested be rush to completion.Spring World 2012 23

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Part IV ‐ TimelineMonday; Day of second incident (Shelter-in-Place)

09:00a - The general public, local businesses are proceeding as normal with little concern of approaching severe weather.

10:00a - Heavy rain and winds started beating away at local businesses office windows, community homes, and public shelters; local airports divert air traffic away until severe weather passes.

10:05a - The public television stations begins monitoring the severe weather and broadcasting alert notification updates to the general public.

- Shelter-in-Place warnings with preparation to protect life and property are strongly suggested be rush to completion.

10:10a - The general public promptly gathers personal items, essential necessities, (e.g., keys, purses, wallets, coats, emergency supply kit, etc.)

10:15a - The weather is getting worse; local authorities issues notification guidance to the general public to seek muster point.

- Move in an orderly fashion, leave lights on and area doors open, unless you are the last person out; then turn off the lights and close the door.

- Walk to the Shelter-in-Place muster point, do not run, help anyone needing assistance along the way.

- The general public, local businesses occupants move to a safe enclosed protected area away from windows, any possible flying debris area, and advises someone (e.g., family, friends, immediate supervisor) where they are shelter-in safely.

10:25a - The public television stations continues to monitor the severe weather and broadcast alert notification updates to the general public.

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Shelter-in-Place Warning! - What needs to be done now; What do you do?

Mustering! - What needs to be done now; What do you do?

Shelter-in-Place Warning! - What needs to be done now; What do you do?

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Part V ‐ TimelineMonday; Day of second incident (Evacuation Plan)

10:25a - Local businesses, community homes, public shelters assess any physical damage, and the situation to determine the impact, and general public safety.

10:30a - Heavy rain and winds outside have subsided for the moment;

- However, occupants are still being accounted for throughout the local area.

10:35a - Power outages to various local businesses occurred and emergency lighting illuminated.

10:40a - Local area businesses issues notification to all occupants a situation occurred within the building that requires immediate evacuation.

10:45a - The general public promptly gathers personal items, essential necessities, (e.g., keys, purses, wallets, coats, emergency supply kit, etc.)

- Move in an orderly fashion, leave lights on and area doors open, unless you are the last person out; then turn off the lights and close the door.

- Stay low, away from smoke, walk to the nearest exit, DO NOT use elevators or open any doors until you are sure that it is safe to open. It exits are unsafe or inaccessible, find another exit, and help anyone needing assistance along the way.

10:55a - The sky is still overcast with dense clouds; advise someone where you are going, depart, and stays in contact with family, friends, immediate supervisor.

11:00a - Local area businesses searched the building and confirm all staff and visitors are our safe.

11:10a - Power is restored to local businesses; However, the surge of power causes fires to break out.

11:15a - Local authorities declares an emergency mandatory evacuation order for everyone to leave the affected local business area.

Spring World 2012 25Evacuation Warning! - What needs to be done now; What do you do?

Roll-Call! - What needs to be done now; What do you do?

Evacuation Warning! - What needs to be done now; What do you do?

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Part VI ‐ TimelineTuesday; Day after second incident (Communication and Contingency Plan)

07:00a - Local area businesses received substantial damage, air quality is poor, majority of windows are blown out, commercial power lost, flooding is throughout various buildings and communities.

07:15a - Local area business issues alert notification to staff and general public they are closed.

08:15a - Main commercial power to local businesses are restored and stabilized.

- The public television stations continues to monitor the impacts of the severe weather aftermath and broadcasting alert notification updates to the general public.

08:30a - Local area businesses issues notification guidance to stay in contact with immediate supervisor, including NOT returning to work until notified.


Communication – What needs to be done now; What do you do?

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Schedule of Events


Start Time

End Time

Event





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Incident Command System


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Incident Command System


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Program Assessment / Maturity


NCPIP/FCD1 AREAS OF ASSESSMENT

COOP Program Work Product Pro

gra

m P

lans

and P

roce

dure

s R

isk

Man

agem

ent

Budge

ting a

nd A

cqu

isitio

n o

f R

esourc

es

Ess

ential

Fucn

tions

Ord

ers

of S

ucc

essi

on

Del

egat

ions

of A

uth

ori

ty

Contin

uity F

acili

ty

Contin

uity C

omm

uni

cation

s V

ital

Rec

ord

s M

anag

em

ent

Hum

an C

apita

l

Tes

t, T

rain

ing, a

nd E

xer

cise

Pro

gram

Dev

olu

tion

of C

ontr

ol a

nd D

irec

tion

Rec

onst

itut

ion O

per

atio

ns

Opera

tional

Phas

es

and Im

ple

men

tatio

n

Multi-Year Strategy/Program Management Plan COOP Policy COOP Concept of Operations Occupant Emergency Plan Centralized COOP Repository Consolidated Disaster Recovery Plan Consolidated Contingency Plan(s) Testing, Training and Exercise Plan Vital Records Program Field Offices Guidelines / Standards

Indicates a Task/Deliverable is required to fully achieve the area of assessment

Current Evaluation Limit ed Limited Achieved Moderate Moderat e Moderate Limit ed Limited Limit ed Limited Limited Limit ed Limited Limit ed

Planned Evaluation Level Limit ed Moderate Substant ial Achieved Subst ant ial Moderate Moderate Moderat e Moderate Limited Limited Limit ed Limited Limit ed

Mature Evaluation Level Achieved Achieved Limited Achieved Achieved Achieved Achieved Substant ial Achieved Moderat e Moderate Moderate Substant ial Substant ial

NCPIP/FCD1 Assessment Ratings: LIM ITED , M ODERATE , SUBSTANTIAL , ACHIEVED

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Wrap up and Conclusion• Did we cover our objectives:

– Raise continuity capability awareness,– Demonstrate ability to ensure the safety of employees, contractors, and

visitors,– Evaluate emergency management readiness and critical infrastructure

resilience,– Demonstrate ability to communicate and coordinate response actions.– Demonstrate ability to coordinate crisis, mitigation, and implementation

procedures.– Identify & document Gaps and/or Deficiencies


• Objective for today’s exercise are:– Exercise ability to ensure the safety of employees, contractors, and

visitors,

– Evaluate communications and response actions,

– Evaluate business resilience and continuity capability,

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DRJ’s Spring WorldOrlando, Florida 2012

32Spring World 2012

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Documents

DRJ’SPRING WORLD 2012 -BGI.pdf · Spring World 2012 3 Start Time End Time Event Preparation Awareness 0100 – 0110 Introduction and Overview – (Resilience Integration Awareness)