Panel discussionDriving safety messages home

Facilitator: Will Kerr, AirservicesPanellists: Scott Mitchell, Airservices

Lucy Mitchell, Airways New ZealandStephen Stringer, Alliance AirlinesNic Connelly, Virgin Australia

Driving safety messages home

Airline/ATS Safety Forum 1 Jun 2017

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Runway safety pads

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Internal Safety Summit

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External Customer Safety Forum

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Driving safety messages home

Airline/ATS Safety Forum 1 Jun 2017

SA F E T Y P RO M OT I O N SD R I V I N G SA F E T Y M ES SAG ESS a f e t y S y s t e m s

About me - collaboration

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About me – 28 years of aviation experience (7 years in promotions)

2017 till now Manager Aviation Safety Virgin Australia2016 - 2016 Programs and Capabilities Manager2014 – 2016 Safety Promotions Manager2009 – 2014 Southern Safety Investigations Manager2007 - 2009 Service Delivery Manager ML to SY 2004 - 2007 Operations Manager 1992 - 2004 Air Traffic Controller1989 - 1992 Flight Service Officer1st May 1989 Joined Airservices Australia

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Manager Aviation Safety - Virgin3 MONTHS INTO NEW ROLE Promotions a very small part of large portfolio

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Safety Promotions Manager - ASFKEY ACHIEVEMENTS

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Pilot education

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Metro D education- ASA

By far the greater number of aeroplane accidents are due to precisely the same circumstances that have caused previous accidents. A distressing feature of these accidents is the evidence they afford of the unwillingness, or the inability, of many pilots to profit from the experiences and mistakes of others..

— Gustav Hamel and Charles C. Turner, Flying: Some Practical Experiences. Published posthumously in 1914.

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Nic Connelly

Why is safety messaging important??

23XX Month Year

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A Just Culture

Organisational values

Timely Feedback

Closing the loop

Engaging format

Collaborative approach

Two monthly safety magazine

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Safety Promotion – 3 monthly investigation update

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Safety forums

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Safety Promotion

Working together – Safety is for everyone.

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The key to our success is working together.

Safety is not commercially in confidence in my opinion – it is imperative to all of us that safety remains paramount and we work together to improve aviation safety across the board.

One bad outcome will effect all of us.

Lets share our valuable resources and work together on keeping our operations safe and our customers confident in airline travel.

Driving safety messages home34th Airline/ATS Safety Forum1 – 2 June 2017

Scott MitchellSafety System Specialist (Safety Integration and Awareness)

About me

Why is safety messaging important?

Mechanisms Videos and

multimedia to capture attention to deliver important messages

Posters for awareness

Mechanisms

Fact Sheets

Internal intranet

Mechanisms

External website

Mechanisms

Print

Mechanisms – what to choose?

Choose the medium that is suited for the message!

Airline/ATS Safety Forum

“Driving Safety Messages Home”

Thursday 1 June 2017 –Sydney

Stephen Stringer – Alliance Airlines, Safety Systems

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Alliance Airlines – Who Are We?

• Founded in 2002, listed on the ASX in 2011, IOSA accredited in 2016.

• Fully established main bases in Adelaide, Brisbane (HO), Townsville and Perth.

• Operations also based in Auckland, Cairns and Melbourne.

• In 2015 we carried 1.3 million passengers.

• Current fleet 29 Aircraft - Fokker 100, Fokker 70(LR) and Fokker 50.ATC Callsign “Unity”.

• Australia’s largest dedicated air charter operator – Extensive Nationaland International footprint.

• Best known within the Australian Resources Industry – MajorityCharter Ops.

• Some current RPT Operations with Virgin Australia and Tiger Airways.

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Route Map – Our Footprint

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Driving Safety Messages Home - How (Part 1)

Forms part of the Safety Program – Airline Accident Prevention Program (APP)

- Demonstrates a commitment to external safety customers/partners to enhance Safety

- Provides justification to distribute pertinent, timely and relevant Safety information:

Which can be driven by Audit, Investigation Findings or Risk Assessment

How? - Safety Notices which are targeted and specific -

(Proactive - Monthly v Reactive - Ad Hoc)

Aim - Simple messaging, visual, eye catching = impact

Technical? – Draft by Specialists – for example, Flight Op Safety Officer (FOSO) -Current Captain drafts technical flight publications – word heavy and detailed.

Peer reviewed and distributed by Safety Dept

How? - Safety Newsletter – Quarterly. General messaging.

The Safety Systems Manager is responsible for management (initiation/delivery/assurance and continual improvement - CAO 82.5) of the APP through our Safety Management System

So - What does this look like?

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Safety Messaging – Everything on a page..

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Safety Messaging – Proactive General Messaging

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Safety Messaging – Reactive Publications

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Safety Messaging – Proactive - Instructional Publications

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How? Safety/Ops Notices distributed – Read and Acknowledge

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• Drafted by Safety and Quality staff

• Issued by Safety and Quality Department

• Checked by Departmental SME’s

• Read and acknowledged by key personnel? Yes…

• But - How do we know that its been really understood

• Controlled through Internal Document Protocols

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Safety Messaging - Confirmation Assurance“How do we really know that its been understood”?

- Monthly - Executive/Departmental Safety Meetings - Higher level safety discussions whereby the Ops notices/Alerts etc form part of

the meeting agenda. A departmental issue can be elevated into the Executive

- This provides assurance that publications are acknowledged and discussed

- Weekly - Tool Box talks (Eng)/ Crew Briefings (Flt) - Granular level discussions with Operational staff facilitated by Operational Mgt

and completion fed back into the Safety Department

- Daily - Safety Sharing and Feedback - with Customers / Suppliers / Providers which then forms part of their Safety

Promotion Program

- Airlines & Third Parties: Formalised (MoU) Memorandum of Understanding

Which all feeds back into the HF/NTS training program• Company requirement 100% completion rate for ALL staff

• Reinforcement of practical examples through a consistent approach for the whole of company. This in turn supports the Safety Program - APP.

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Driving Safety Messages Home - How (Part 2)

Safety Messaging to Accountable/Responsible Managers

- Tone at the Top (Board Risk Appetite – Risk Tolerability)

- Consistent Safety & HF/NTS demonstrated commitment from Executive & Departmental Management – Training and their messaging

- Safety Messaging within reports / briefings, must:

- Be Honest (Not what they want to know, what they must know)

- Simple key safety messages driven from Safety Analysis. What does this really mean? What is the risk?...Proactive Approach

- “Predictable Surprises” to promote collaborative engagement and discussion – I had a feeling about that…

- Outcomes are tracked as meaningful corrective actions and are managed by responsible persons at the right level

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Safety Key Performance Indicators (SKPI’s)

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Alliance Airlines monthly report on KPI outcomes for all customers and track metrics to meet our Safety Objectives.

But are your safety KPI’s really fit for purpose? When did you last review?

- Safety KPI’s should be drafted to challenge the organisation to improve safety:- Identify the gap between what is realistically achievable and challenging to

obtain. This forms your baseline. - Draft the KPI with reliable measurable evidence as the markers to track - Report on the progression with responsible and accountable Management- Look to continually improve (SMS Regulatory requirement)

- Pitfalls :- Beware of customer requirements – Can “skew” the results- Safety KPI’s linked to management/departmental performance bonuses

The Most Powerful “Safety Messages?”

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The Most Powerful “Safety Messages?”

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The Most Powerful “Safety Messages?”

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The Most Powerful “ATC Safety Message?”

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Thank you for listening !

Case Study• Trans Ocean Airways is a large commercial passenger airline, flying customers between New

Zealand major cities (Auckland, Christchurch and Wellington) and the east cost of Australia (Melbourne, Sydney, Brisbane).

• Workforce consists of:• 60 pilots (captains and first officers)• 245 cabin crew• 55 ground crew (baggage handlers and check-in staff)• 100 head office staff (call centre, administrative, safety, operations)

• All staff work rotating rosters (shift work) and are based out of three major centres (Auckland, Sydney and Brisbane).

Panel discussion: driving safety messages home

Problem• Last safety culture survey found:

• Lack of communication from management on organisational issues and initiatives• Over-reliance on email to communicate safety information• Lack of visibility of what happens to occurrences when reported• Lack of trust that safety-related issues are treated fairly/confidentially• Lack of relationships between departments and awareness of how individual jobs affect

other functions within the company

Panel discussion: information sharing – the key to understanding our respective risk pictures

Task• Develop strategies to overcome these problems and improve the culture

Panel discussion: information sharing – the key to understanding our respective risk pictures