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Agenda
• Change Management Framework Overview
• Planning for People in Geospatial Strategy
• Accelerate Project Results through Change Management
Developing & Executing a Geospatial Strategy
PlanUnderstand
Act
Operate3
2 Implement1 Prepare
Review4
Processes & Workflows
Information & Technology
Workforce CapabilitiesRoadmap
Mission / Purpose
Goals & Objectives
Success Criteria
Challenges
Prioritized Activities
Monitor
Measure
Support
Build
Deploy
Enable
Define
DesignCommunicate
Outcomes
Utilization
Workforce
“Organizational change management is a leadership induced process that involves transformational organizational change that leadership controls and sustains. It requires leadership dedication, involvement of employees at all levels, and constant communication. Transformational change is strategy-driven and stems from the top of the organization.”
- Harry Hertz, Baldridge Performance Excellence Program, NIST
Change
The Human Factors that Determine the ROI
How well are individuals performing compared to the level expected in the design
of the change?
How many employees (of the total population) are demonstrating “buy-in” and
are using the GIS ?
How quickly are people up and running on the ArcGIS
Platform?
Speed of Adoption Ultimate Utilization Proficiency
Source: Prosci, Inc. 2017 www.Prosci.com
Components of Change Management
1. Communications
2. Sponsorship
3. Resistance Management
4. Coaching
5. Training and Workforce Development
ADKAR Model for Individual and Organizational Change
Awareness
Desire
Knowledge
Ability
Reinforcement
Source: Prosci, Inc. 2017 www.Prosci.com
Developing & Executing a Geospatial Strategy
PlanUnderstand
Act
Operate3
2 Implement1 Prepare
Review4
Processes & Workflows
Information & Technology
Workforce CapabilitiesRoadmap
Mission / Purpose
Goals & Objectives
Success Criteria
Challenges
Prioritized Activities
Monitor
Measure
Support
Build
Deploy
Enable
Define
DesignCommunicate
Outcomes
Utilization
Workforce
Strategic Understanding of Your Organization
Understand how the business fits together Key players and where they are Strategic high level goals & tactical objectives Critical indicators/Key Performance Indicators Problems in the way of achieving goals &
objectives
UnderstandMission / Purpose
Goals & Objectives
Success Criteria
Challenges
Developing & Executing a Geospatial Strategy
PlanUnderstand
Act
Operate3
2 Implement1 Prepare
Review4
Processes & Workflows
Information & Technology
Workforce CapabilitiesRoadmap
Mission / Purpose
Goals & Objectives
Success Criteria
Challenges
Prioritized Activities
Monitor
Measure
Support
Build
Deploy
Enable
Define
DesignCommunicate
Outcomes
Utilization
Workforce
Strategic Planning for Your Organization
GIS capabilities aligned to business challenges. GIS software, data, and workflows aligned to
capabilities. Necessary skills aligned to technology and
workflows. Initiatives, defined, prioritized, and sequenced. Build Change Management Plan to address the 5
components
Plan
Processes & Workflows
Information & Technology
Workforce CapabilitiesRoadmap
Prioritized Activities
Connecting Business with Technology
1. Build a Change Team
2. Conduct a Strategic Alignment
3. Establish Sponsorship Network
4. Know Your Stakeholders
PlanBusiness Processes
Connecting Business with Technology
1. Build a Change Team
2. Conduct a Strategic Alignment
3. Establish Sponsorship Network
4. Know Your Stakeholders
Change Champion
Unit 1 Unit 2 Sponsor Unit 3
Project Manager
PlanBusiness Processes
Connecting Business with Technology
1. Build a Change Team
2. Conduct a Strategic Alignment
3. Establish Sponsorship Network
4. Know Your Stakeholders
PlanBusiness Processes
Common Patterns of Use
Mapping & Visualization
Understand locations and relationships with maps
and visual representations
DataManagement
Collect, organize, and maintain accurate
locations and details about assets and
resources
Field Mobility
Manage and enable a mobile workforce to collect and access
information in the field
Monitoring
Track, manage, and monitor assets and
resources in real-time
Analytics
Discover, quantify, and predict trends and patterns to improve
outcomes
Design & Planning
Evaluate alternative solutions and create
optimal designs
DecisionSupport
Gain situational awareness, and enable
information-driven decision making
ConstituentEngagement
Communicate and collaborate with citizens
and external communities of interest
Sharing & Collaboration
Empower everyone to easily discover, use,
make, and share geographic information
PlanBusiness Processes
The Patterns are Related… and Build on one Another
Mapping & Visualization
DataManagement
Field MobilityMonitoring
Analytics
Design & Planning
DecisionSupport
ConstituentEngagement
Sharing & Collaboration
PlanBusiness Processes
Using Patterns to Understand Business ChallengeIdentify the Capabilities Needed to Overcome the Challenges
PlanBusiness Processes
Using Patterns to Understand Business ChallengeIdentify the Capabilities Needed to Overcome the Challenges
PlanBusiness Processes
Connecting Business with Technology
1. Build a Change Team
2. Conduct a Strategic Alignment
3. Establish Sponsorship Network
4. Know Your Stakeholders
PlanBusiness Processes
Change Champion
Unit 1 Sponsor
Unit 2 Sponsor
Unit 3 Sponsor
Project Manager
Connecting Business with Technology
1. Build a Change Team
2. Conduct a Strategic Alignment
3. Establish Sponsorship Network
4. Know Your Stakeholders
PlanBusiness Processes
Change Champion
Unit 1 Sponsor
Unit 2 Sponsor
Unit 3 No Sponsor
Project Manager
Connecting Business with Technology
1. Build a Change Team
2. Conduct a Strategic Alignment
3. Establish Sponsorship Network
4. Know Your Stakeholders
PlanBusiness Processes
Stakeholder Analysis
• Understand the various roles in parts of your org. you want to adopt GIS
• Seek to understand the as-is and to-be to understand the change
• Build training plans and coaching around the change
PlanBusiness Processes
Communication Best Practices
•Push and Pull of information•Avoid GIS jargon when engaging non-GIS roles•Be creative in how messages are delivered•Right sender for right message is critical
PlanBusiness Processes
Organizational Level Time Span Strategic Plan Element
C-Level Executives 5+ years Vision
D-Level Directors 2-5 Years Goals
M-Level Managements 6 mo. – 1 year Objectives
S-Level Supervisors Quarterly-6 mo. Initiatives
Knowledge Workers 1 Day- 1 month Tasks
Developing & Executing a Geospatial Strategy
PlanUnderstand
Act
Operate3
2 Implement1 Prepare
Review4
Processes & Workflows
Information & Technology
Workforce CapabilitiesRoadmap
Mission / Purpose
Goals & Objectives
Success Criteria
Challenges
Prioritized Activities
Monitor
Measure
Support
Build
Deploy
Enable
Define
DesignCommunicate
Outcomes
Utilization
Workforce
Understanding through Implementation/Operation/Review of Sustainable Solutions
Act
Operate3
2 Implement1 Initiative Plan
Review4
Initiative Cycle
Monitor
Measure
Support
Build
Deploy
Enable
Define
DesignPrepare
Outcomes
Utilization
Workforce
Prepare
Implement
Operate
Review
Act
Prepare
Define
Quick Wins, Immediate Impact, Low Risk
Real Users
Clear Success Criteria
Design
Deployment Patterns, Technical Architecture
User Workflows
Communicate
Identify Staff
Establish milestones & timelines
Implement
Build
Configured COTS
Establish ArcGIS Foundation
Security & Privacy
Deploy
Prepare for ops. & governance
Demonstrate value, show rapid results
Create awareness
Enable
Share results, excite people, celebrate success
Increate staff capacity
Articulate business value
Prepare
Implement
Operate
Review
Act
Operate
Monitor
Revisit performance standards
Ensure users are happy & productive
Measure
Users, software, data, infrastructure
Workforce Development
Support
Internal user groups
Prepare
Implement
Operate
Review
Act
Review
Outcomes
Are you meeting business objectives?
Has the destination changed?
Has technology evolved?
Utilization
Collect & measure user feedback
Understand adoption metrics
Workforce
Evolve human capital
Review and revisit workforce development plan
Prepare
Implement
Operate
Review
Act
Additional Resources
•Esri Change Management Practice
•Prosci.com
•Harvard Business Review: John Kotter
•GeoNet: Implementing ArcGIS
Please Take Our Survey on the AppDownload the Esri Events app and find your event
Select the session you attended
Scroll down to find the feedback section
Complete answersand select “Submit”
Thank You!!David Schneider [email protected]
Jennifer Vaughan-Gibson – [email protected]