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Driving Efficiencies Up When Budgets are Down
ISTE Conference 2011
Martin Yarborough
Manager Education Vertical Solutions
The Holy Grail…
K12 Education
21st Century Student Outcomes & Support Systems
Source: Partnership for 21st Century Skills 3
K12 Education
Connected Learning for Schools
4
K12 Education
Connecting the Entire School System
The connected technologist is more efficient.
The connected parent is more
informed.
The connected community is more aware.
• Ensures student learning happens anytime, anywhere, on any device
• Uses automated management tools
• Assists teachers with IT adoption
• Enables data collection and teacher dashboards
• Facilitates technology enhanced assessments
• Guarantees deep level of IT security
• Communicates and engages with teachers and admins
• Assesses child's academic record anytime, anywhere
• Understands child's personalized learning path
• Serves as a resource to students, teachers and community
• Feels confident that child's online environment is secure
• Engages with all levels of education system to support improvement
• Accesses information about student programs and achievement
• Brings perspective to classroom and shares experiences
• Integrates community resources into education
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IT Simplification Foundational Challenges for Education & Information Technology
K12 Education
Lack of confidence in technology and technical
support
Complexity – Barrier to Change
According to a recent survey of the two largest teacher unions, most educators are enthusiastic about the role technology can play in improving learning, but many still feel unprepared to take advantage of digital tools in the classroom. What’s stopping them? The persistent barriers include…
Limited or inadequate professional development
Source: The George Lucas Educational Foundation
Lack of available computers
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K12 Education
Business Issues
Financial Pressures
Internet Expansion
Customer Mobility
Customer Service
Security Exposures
Regulatory Requirements
Employee Mobility
Globalization
Acquisitions
Direct Competition
Issues for IT
Do more with less
Legacy maintenance
Infrastructure consolidation
Data stored for longer
Security and business
continuity
Compliance and regulatory
pressure Proliferation
of new network devices
Strategic initiatives
More capacity needed faster
Increased SLA demands
Issues facing CIO’s
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K12 Education
Yet, 70% or more of IT resources are tied-up simply maintaining the status quo.
The IT Challenge Expectations are Rising Faster than ITs Budget
The Challenge is to:
• Improve student achievement
• Improve end-user satisfaction
• Create innovative opportunities while reducing costs.
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K12 Education
Meeting the Challenge
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How can schools leverage efficiencies to reduce costs…
Keep it simple!
K12 Education
What does “Simplified” look like?
Process Orientation Use of formal processes drives efficiencies and consistencies.
Effective Use of Tools & Automation
Use of automated tools to drive efficiencies.
Technology Efficiency Appropriate utilization and optimization of existing Infrastructure.
Resource Optimization Use of appropriately skilled and compensated labor.
Governance & Controls Use of established service management disciplines.
Metrics & Performance-Driven Use of metrics to drive continuous improvement.
High Degree of Standardization Standardization of hardware & software platforms.
Economies of Scale Organization size enables economies of scale.
Delivery Linked to Performance Rewards
Performance is linked to rewards.
Appropriate Technology Sourcing Appropriate use of external & internal labor to lower cost of services.
Cultural Alignment IT culture and people are well-aligned with organization’s vision and goals.
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K12 Education
Why perform an IT Simplification Enterprise Assessment?
• Simplify Complexities
– Optimize operational cost effectiveness
– Increase operational efficiencies
– Makes the management of technology easier
• Improve Foundation for Continuous Improvement
– Enable learning and operational innovation
– Increase flexibility for change
– Improve learning continuity
› Increase confidence
› Minimize interruptions
• Increase Student Achievement
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K12 Education
IT Simplification Enterprise Assessment
SECURITY & COMPLIANCE • Vulnerability
Mgmt • Account
Mgmt • Intrusion
Detection • Compliance
SERVICE MANAGEMENT • Service Desk • IT
Governance • Service
Delivery Mgmt
APPLICATION OPERATIONS • Portfolio
Mgmt • Enterprise
App Integration
• SDLC–Ops
• Automation
DATA CENTER • Server &
Storage • Facilities • Network • Database Ops
END USER COMPUTING • Workstations • Mobile
Devices • Output
Devices • Messaging
End-to-end (customizable) scope
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– Assess customer's current IT (As-Is) operations including collection of discovery data, financial and qualitative data
– Rate customer’s complexity, calculates costs, and validates current situation
– Present specific findings and recommendations, based on best practices
– Work with customer to define implementation priority of the (To-Be) roadmap initiatives to reduce complexity and maintenance spend
IT Simplification Enterprise Assessment
A “3-Dimensional” Analysis
K12 Education
What is the process?
Activity Costing Input
End-to-End Analysis
Discovery Input
Focus Group Interview Input
• All varieties of hardware
• Versions of patches, OS and software
• Unit costs and expenses
• IT team structure
• People skills and efficiency
• End-user satisfaction
• Scope of services
• Key performance metrics
• Operational processes
• Current and future expenditures
• Sourcing analysis
• And more…
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K12 Education
What is the process?
Activity Costing Input
End-to-End Analysis
Discovery Input
Focus Group Interview Input
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K12 Education
What is the process?
Activity Costing Input
End-to-End Analysis
Discovery Input
Focus Group Interview Input
• Service Desk
• Applications
• Server
• Storage
• Cross Functional
• End-User
• Desktop
• Software
• Database
• Mainframe
• IT Service Management
• Data Center
• Network LAN/WAN/Voice
Focus Group Interview
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K12 Education
What is the process?
Activity Costing Input
End-to-End Analysis
Discovery Input
Focus Group Interview Input
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K12 Education
What are the “deliverables”?
A0 “As-Is To-Be”
Chart
Executive Presentation
Simplification Index
Recommended Initiatives
Initiative Detail
Sample ROIs
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K12 Education
What are the “deliverables”?
A0 “As-Is To-Be”
Chart
Executive Presentation
Simplification Index
Recommended Initiatives
Initiative Detail
Sample ROIs
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K12 Education
What are the “deliverables”?
A0 “As-Is To-Be”
Chart
Executive Presentation
Simplification Index
Recommended Initiatives
Initiative Detail
Sample ROIs
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K12 Education
What are the “deliverables”?
A0 “As-Is To-Be”
Chart
Executive Presentation
Simplification Index
Recommended Initiatives
Initiative Detail
Sample ROIs
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K12 Education
What are the “deliverables”?
A0 “As-Is To-Be”
Chart
Executive Presentation
Simplification Index
Recommended Initiatives
Initiative Detail
Sample ROIs
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K12 Education
What are the “deliverables”?
A0 “As-Is To-Be”
Chart
Executive Presentation
Simplification Index
Recommended Initiatives
Initiative Detail
Sample ROIs
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K12 Education
What are the benefits?
The Challenge The Benefits
• People – Redeploy people away
from maintenance and towards
innovation. Do more work with
fewer resources.
• Time – Deploy technology quicker.
Improve SLAs for your users.
Reclaim time spent on maintenance
and focus on innovation.
• Money – Spend less money
deploying, managing and
maintaining technology.
• Users are faced with the challenge
of spending too much on
maintenance and too little on
innovation.
• The complexity present in
deploying, managing and
maintaining technology drives the
majority of cost in today’s
Information Technology TCO
models.
Simplifying an organization’s infrastructure provides decreases in spend and resources towards maintaining the status quo. This allows organizations to reallocate budget and
people towards innovation, which drives greater business value.
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K12 Education
Additional Benefits ...
• Ideal for the Current Global Economy
– Drives out Complexity
– Enables customers to reduce operational costs
– 5x to 19x Value to Fee Proposition
• Unique and Proven Approach
• Unlike Traditional Consulting Models (defined results & quick execution)
• Independent & Vendor Agnostic
• Modular, customizable scope
• Highly Experienced Team
• Provides infrastructure transformational roadmap to support 21st century learning.
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Who…
K12 Education
Who will perform the IT Simplification Enterprise Assessment?
Martin Yarborough
• Involved in public education for thirty years as:
• Teacher
• Director of Technology
• Dean of Technology
• Masters degrees in Educational Administration, and
Curriculum and Instruction from Tarleton State
• Bachelor degrees in Chemistry and Biology from the same
• Early adopter of innovative new technologies such as:
• Installed the very first district-wide fiber-optic LAN in Texas
• voice over IP into classrooms
• email for teachers
• project-management for large-scale, district-wide technology implementations
• distance learning and professional development
• Chief Technology Officer
• Chief Information
Technology
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K12 Education
Who will perform the IT Simplification Enterprise Assessment?
Michael Droe
• Active member of preK-Adult education technology community for 25 years
• Chief Technology Officer for the Hacienda La Puente Unified School District
• Developed innovative technology programs and initiatives for the connected K-14 community
• The models have been adopted both nationally and internationally by other institutions
• Recognized with a Computerworld-Smithsonian award for the visionary use of Information Technology in Academia
• Awarded Administrator of the Year at the 2008 Digital Voice Awards by the Los Angeles County Office of Education
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K12 Education
Who will perform the IT Simplification Enterprise Assessment?
Blake Chism
• An innovator in the field of IT simplification in education
• Director of Information Services for Orange Unified School
District
• Developed projects to help schools reach student achievement
goals while trimming IT budgets
• At San Diego County Office of Education he set up a network
of remote technology labs for adult technology education
• Managed communications, textbooks, audio/visual and instructional materials departments
in districts
• Major implementations include:
• VoIP installation at multiple sites
• email systems
• managed printing
• network architecture
• Broad private consulting experience
• data center virtualization
• disaster recovery planning
• energy management and E-rate.
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K12 Education
Who will perform the IT Simplification Enterprise Assessment?
Keith Price • 16 years of experience with K-12 Technology Integration
• As CTO of Hoover City Schools, implemented:
• VOIP
• unified messaging
• office communications
• the state’s first online student registration process
• Received ISTE’s “Making IT Happen” award in 2009
• Served on the DELL K-12 Customer Advisory Council and the Microsoft K-12 Advisory Council
• Founding Board Member of Alabama Educational Technology Association (AETA)
• Bachelor of Science degree in Engineering (Computer Science) at the University of Alabama
• Master’s degree in Secondary Education (Mathematics) at the University of Alabama
• Served as Technology Coordinator for Mountain Brook Elementary School, Technology Specialist for Mountain Brook Board of Education and Technology Coordinator for Alabama School of Fine Arts
K12 Education
Who will perform the IT Simplification Enterprise Assessment?
Chad A. Stevens, Ph.D.
• Served in public education for the Clear Creek Independent
School District as:
• Teacher
• Assistant Principal
• Principal
• Director of Instructional Technology
• Chief Technology Officer
• Bachelor of Science from Tarleton State University
• Masters of Science in Educational Management from the University of Houston –
Clear Lake
• Doctorate of Philosophy in Educational Administration from Texas A&M University
Texas
• Texas Superintendent Certification
• Adjunct Professor of School Finance at the University of Houston – Clear Lake. 34
Summary
K12 Education
IT Simplification Practice
Why Dell?
• Agnostic assessment – But with a Dell flare
• Extensive expertise helping customers
– Data center projects on virtualization, power & cooling and optimization
– Millions of end-user devices deployed and managed
– Thousands of point solution Engagements to understand customer problems
• Depth and experience of the Dell Team
– Team members average 30 years of education technology & IT experience
– ITS Engagement teams are backed up by point solution SMEs
• Robust Engagement methodology
– Engagements are operationally focused and “action oriented”
– Mature, flexible methodology customized to address each customer’s business drivers and pain points
– Leverage automation to reduce manual activities
• Acquisitions
– “Best-in-Class” company acquisitions provide Dell with additional capabilities and expertise across the enterprise
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K12 Education 37
K12 Education
Dell helps Spring Branch ISD assess its IT infrastructure and processes to build a better foundation for the future
“The district had other consultants perform IT assessments in the past, but their approach was not as focused and their final report was not as useful. Dell’s final report is more readable, practical and actionable. It is a night and day difference!”
Venu Rao, CIO Spring Branch ISD
Spring Branch ISD was an early leader in technology, providing students with access to computers years before many other school districts. The challenge was to maintain that edge by refreshing systems and processes while making the most of the IT budget. SOLUTION Dell provided a complete on-site IT Simplification Assessment, reviewing all aspects of the district’s IT organization and infrastructure as well as conducting interviews with staff to identify potential systems- and process-based improvements. GET IT FASTER Identified “quick hits” that could be immediately addressed RUN IT BETTER Enabled better communication among IT staff GROW IT SMARTER Provided a blueprint and justification for future IT investments and projects
Charting a Course
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Q & A
Thank You
