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Driving down Operational Costs

Through Intelligent Automation

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Automation & Technology Arbitrage

to drive cost down by >70%

Automation Arbitrage

Eliminate 30-

40%

of IncidentsInfrastructure Services

Application Support

RAISE IT

Eliminate 30-

50%

of LabourBusiness Process Services

Lean Robotic Process Automation

IMSTransform Underlying

Infra, Cloud &

Hyperconverged

BPSIndustry/ Process

specific STP through

Platforms

ASMTransform Application

Landscape

Technology Arbitrage

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Bu

sin

ess P

rocess

Automation Tooling Guaranteed ImpactService Offerings

• High volume manual processes

with variable unstructured data

• Mimic human actions

• Robotic Process Automation,

Cognitive Bots, Machine

Learning

• Chatbots

• 40 to 50% reduction in people

performing repetitive tasks

• Improving accuracy of transactions

by over 50%

• Reduction in cost per transaction

Ap

plic

ati

on

sIn

frastr

uctu

reAUTOMATION IN AN ENTERPRISE : HEXAWARE POINT OF VIEW

• All repetitive support work

automated using RAISE IT

platform

• Codeless programming thru

Modeling & HexCode

Generator / Agile Dev platform

• Design to Execute Test

automation

• 30 to 40% cost reduction in

application support thru incident &

problem elimination

• Business Aligned SLA’s

• 25 to 40% reduction in

development efforts & cost

• >40% reduction in QA costs

• Pre-built bots for over 1000

operations tasks

• Tool based Cloud Migration &

Hyper-converged Infrastructure

set up & ops

• Build & release automation

• 30 to 40% cost reduction in

Operations cost thru incident &

problem elimination

• >30% optimization in infrastructure

asset spend

• 90% improvement in resource

provisioning thru orchestration

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Culture Eats Strategy for Breakfast

Culture of automation first;

no fear of cannibalization

Automation

First

Keep ability to focus on

customers: only 2-3 new

customers per quarter,

globally

Focussed Growth

Aspirations

Focus on cross-skilling: e.g.

SDETs

Cross Skilling

Automation of low skilled

activities; Slow Rotation of

Senior Consultants, non-FTE

based scale

Anti Pyramid

Culture of bottom-up, client-

centric innovation

Bottom-up

Innovation

Chip on the shoulder attitude

Fostering Culture

of David vs. Goliath

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DEMO of

Automation in

Operations

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Where to start?

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Assessment

Questionnaire

Inputs

Application & System Log Files

Assessment Activities Outcomes

Automation Maturity

Assessment

Identify Automation Tools

Application Technology

Application Criticality and Priority

Active Business Usage

Incident / Service Request Ticket Data

Workshops with support Teams

Understanding of Application / Technology

Log Analyzer

Incident / Service

Requests Data Analyzer

Identify Automation Use

cases

Automation Feasibility

Error PatternsTop Recurring

Incidents

Automation Pilot

Automation Possibilities

Automation Assessment Report

Automation Tools

ROI, Investment, Timelines

Implementation Roadmap

Start with an Automation Assessment…

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SHRINK IT

GROW DIGITAL

DISCLAIMER

Any use, republication or redistribution of this content is

expressly prohibited without the prior written consent of the

Author. Permission to copy and reproduce content may be

granted by the author, at their discretion, and by request

only.

Source: presentation of Vijay Iyer, Hexaware at the 2017

SITA Air Transport IT Summit, Brussels.

2017 Air Transport IT Summit