Drive to Collab - Tech Datatechdataukinfo.co.uk/...collaboration_breakaway/Drive_to_Collab... · Drive to Collab CUCM Install Base Upgrade Program ... Focused Markets Collaboration

Cisco Confidential 1 Cisco Confidential 1 Cisco Confidential Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved.

Drive to Collab CUCM Install Base Upgrade Program

EMEAR

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

Migration Displacement Adoption

On-Prem Upgrades & Cloud

Migrations to CUCM 9.1 or 10.0

Competitive Displacement in

Focused Markets

Accelerate Consumption of

Collaboration Solution

Drive to Collab

Rebranded

Expanded


Drive to Collab - Objective

Video, BYOD, Cloud, B2B, Virtualization & Contact Center

Enable Customers to leverage next generation

Collaboration Experiences by migrating to Cisco

Unified Communications Manager 9.1 or 10.0


Americas: 50% EMEAR: 40% APJC: 10%

Source: FINBI since 2000

0

1000

2000

3000

4000

5000

6000

7000

8000


30% 16% 6% 2% 13% 21% 12%

6K 2K 21K 30K 13K 12K 16K #

Ease of Upgrading

Un

tap

pe

d

Inn

ova

tio

ns

6.x, 7.x, 8.x (Majority of install base)

4.x, 5.x

Source: CIBU PM

Less than 1% prior to

the program launch


Note: Average bookings per upgrade deal in pipeline is ~ $ 100 K today

X $ 100 K per Customer

$ 2 B

20,000 Customers

Total # of CUCM Customers: 100 K

X $ 100K Per Customer

$ 10M

100 Customers

Cisco Partner


Communications: 12,000 Users

From Version 8.6 9.1(2)

Video, Jabber, Expansion

Manufacturing: 6,000 Users

From Version 8.0 9.1(2)

Video, Jabber, CC,

License Up Level

Financial: 12,000 Users

From Version 7.1(5) 9.1(2)

Video, Jabber, Contact Center

AMERICAS: $ 600 K

EMEAR: $ 1.3 M

APJC: $ 1.2 M

Partner

Account

Control

Incrementa

l Revenue

Attractive

Promotions

Incentives

& Rebates


Next Generation

Collaboration Experience

Customer

BYOD Mobility B2B

Collab Edge

Virtualization Cloud

Video Customer

Collaboration


• Gartner Magic Quadrant leader for unified

communications and telephony

• More than 100,000 customers

• More than 95% of Fortune 500 companies

use Cisco Collaboration solutions

• More than 1 million Cisco TelePresence®

endpoints shipped

• More than 65 million IP phones shipped D D D

Session

Management

Cisco Unified

Communications

Manager


Business Benefits

Video

Session

Management

Unified CM 9.1 or 10.0

Collaboration with customers and supply chain

Improve productivity through face to face communication

Reduce travel cost & carbon footprint

IT Benefits

Unified Call Control for voice and video endpoints

Seamless Voice & Video interoperability

Unified configuration and bandwidth management

Business-to-business (B2B) calling with SIP URI dialing


BYOD

Session

Management


Business Benefits

Work Your Way: Productivity, employee choice, flexibility

Extend Collaboration: Integrate into existing business applications

Stay Connected: Collaborate anytime, anywhere, from any device

IT Benefits

Jabber support on multiple platform (Win, Mac, iOS,

Android)

Support for integrated Voice, Video, IM/Presence

Seamless interoperability with other video endpoints


B2B

Business Benefits

Improve business relationships with cross-company collaboration

Promote seamless collaboration with customers, partners and supply chain

Extend video communications to teleworkers

IT Benefits

B2B calling over MPLS or Over-the-top (via Internet)

Firewall traversal support for video

Simplified reachability and extended interoperability with URI dialing

Expressway™

Firewall Traversal

Internet

Remote User

B2B

Session

Management



PSTN Gateway

Session

Managem

ent Mobility/SNR

Mobility

Business Benefits

Streamline communications and find contacts easily, on any device

Communicate quickly and effectively through IM/chat and presence awareness

Simplify message management (directing unanswered calls to a Unity Connection)

IT Benefits

Single number reachability (SNR) for voice and video calls

Fixed Mobile Convergence (FMC) - consistent user experience for

desktop VoIP and mobile devices

Secure encrypted calls across clusters for extension mobility Unified CM 9.1 or 10.0


Collab Edge

Business Benefits

Drive better & consistent collaboration experiences for mobile workers

Enhance mobility experiences by seamless movement between on and off-campus

Provide flexibility by allowing users to use their own device for Audio, Video, IM & VM

IT Benefits

Ease of deployment & administration for off-premise endpoints

Allows off-premise endpoints to register with Unified CM without VPN

Simple for users to remote/mobile users to connect (login & host name)

Expressway™

Firewall Traversal

Internet

Remote User

No VPN Reqd

B2B

No VPN Reqd

Session

Management

Unified CM 9.1(2)

or 10.0

- CUCM 9.1(2) or higher includes support Collab Edge

- Jabber 9.6 & Expressway x8.1 will include support Collab Edge


Expressway™

Firewall Traversal

Internet

PSTN Gateway

B2B

Remote User

Mobility/SNR BYOD

Voice Video & TelePresence

Contact Center Session

Management


Video BYOD B2B Mobility Virtualization Contact Center

No VPN Reqd


Collaboration Edge Jabber Guest Video Contact Center

Prime Collaboration

Connecting Remote Devices

without VPN

Simple Public to Enterprise

Collaboration

Enhanced Customer

Experience

Deriving Operational Efficiency

CUCM

Release

10.0

Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 18 Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 18

• Unified Console And Primary Platform For All Management Activities

• Prime Standard Edition Bundled With UCM 10.0

Prime Collaboration Deployment

Prime Collaboration Provisioning

Prime Collaboration Assurance

Self-Care & Self-

Provisioning

Prime License Manager

Part of Prime Collaboration

Bandwidth Management

Included natively in CUCM 10.0 Application bundled with CUCM 10.0


Multiple Devices

Cisco Unified Messaging

• Expressway for Teleworkers & Jabber Mobile Users

• Any Device Support w/ Jabber

• Prime Collaboration

• One / Two Devices

Updates and additions listed in green

WebEx Conferencing

Personal Multiparty

CUWL

PROFESSIONAL

CUWL

STANDARD

UCL

ENHANCED / PLUS

CUWL PROFESSIONAL

CUWL STANDARD

UCL ENHANCED / ENHANCED PLUS


Features 4.X-7.x 8.0.x 8.5/8.6 9.1 (2) 10.0

Virtualization X

BYOD (Jabber on Win/MAC/IOS for voice/video) X X

Video (Unified Voice/Video call Control) X X

Mobility (SNR for Voice and Video) X X X

B2B (SIP URI-Dialing & Expressway) X X X

Central License Management (ELM/PLM) X X X

Bandwidth Management (Locations Based CAC) X X X

Collaboration Edge X X X

Network-based Recording X X X X

Video enabled Contact Center X X X X

Prime Collaboration X X X X

Self Provisioning and Self Care X X X X


• Unified CM 10.0 will only support virtualization deployment models

Customers must migrate to a virtualized deployment prior to installing or upgrading to Unified CM 10.0

• All MCS bare-metal servers will be end-of-sale Dec 2013

• Server support will continue based on standard Cisco EOL policy

BE 6000 BE 7000 UCS

NEW!


Enterprise Features in a

Modular, Scalable Design

Easy to Design, Plan,

Quote, Order Simple to Setup, Install,

Deploy, Manage, Use

Cisco UCS C240 M3 SFF

Rack Mount Server

CPU 2 x 2.5 GHz E5-2640 / 6 Cores / 95W / 15MB Cache /

Hyper-Threading

RAM 8 x 8GB (64GB) DDR3-1600-MHz RDIMM/PC3-12800/

dual rank/1.35v

Disk 12 x 300GB 6Gb SAS 10K RPM

SFF HDD/hot plug/drive sled mounted


Stackable platform with many collaboration application options

Prime

Collaboration

Provisioning

Call Control

CUCM

Voicemail

Unity Connection IM &

Presence

Video

Interworking

VCS/Expressway

TelePresence

Conductor Unified Contact

Center Express

Emergency

Responder

CER

Paging

Preloaded with Cisco UCM 9.1(2) or 10.0 and Collaboration applications

Scalable: Stack servers to scale users, devices and apps

Single ordering SKU: BE7K-K9 or BE7K-K9-XU (List Price: $23,468)

Cisco UC Virtualization

Hypervisor 5.1 U1 Cisco UCS C240 M3 SFF

Rack Mount Server


Start

Unified CM

Unity Connection

IM & Presence

Expressway-C

Growth

Add Unified CCX

More Growth

Add TelePresence

1200 users /

2400 endpoints

2500 users /

3000 endpoints

20K users /

30K endpoints


Speed Deployment Reduce Complexity

Lower Costs


Video BYOD Cloud/B2B Virtualization Mobility

Drive to

Collab

Migration Focused Enablement

• Training & workshops

• e-Learning modules

• VODs

Comprehensive Support

• Drive to Collab TAC (24x7)

• Global Licensing Operations (24x7)

• PDI Help Desk

Compelling Offers

• Licensing & Services

• Servers, Endpoints & Application

• Video Velocity Bundles

Simplified Upgrade Process

• Readiness Assessment Tools

• License Migration Process

• Jump Upgrade, PCD & Collateral

Contact Center


Cu

sto

me

rs o

n C

UC

M 9

.1

530

2613

6385

11230

16020

0

5000

10000

15000

20000

25000

30000

Q2FY13

Q3FY13

Q4FY13

Q1FY14

Q2FY14

Q3FY14

Q4FY14

Target Actual25000

$38

$79

$177

$200

$225

$255

$279

$312 $324

$0

$50

$100

$150

$200

$250

$300

$350

May Jun Jul Aug Sep Oct Nov Dec Jan

Pipeline in $ M Customers on CUCM 9.1


Competitors’ Call

Control

On-Prem CUCM

Pre-9.xx

VCS

BE3K, BE5K

CME

Drive to Collab


BE6K

BE7K

UCS

Cloud


Migration SWAT Team Engineering Escalation Upgrade Services

PDI Help Desk Drive to Collab TAC Upgrade Resource Center

Gaps

Identified

No Gaps

Upgrade Resources and Support

Readiness Assessment (HW, SW, Applications,

Licenses, Services)

Upgrade & Update Licenses

Upgrade Server, Endpoints,

Applications, Licenses, UCSS,

ESW

Download 9.1 or 10.0 SW

Partner

Customer

AS

Customer

Considers to

Upgrade

Remediation


PCD Application

6.1(4), 6.1(5), 7.1(3), 7.1(5)

Parallel Process

Minimum Downtime

Reduced Risk

9.1(2)

Jump Upgrade

Eliminates the need for multiple

hops, downtimes & license uploads

6.1(5), 7.1(3), 7.1(5) 8.0(x),

8.5(1), 8.6(x) 9.x 10.0

Automated Process

Minimum Downtime

Reduced Risk


• Policy – “Customers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 9.1(2) and 10.0”

Pre-9.x Licenses With UCSS Contract

No Licensing Cost 9.1(2) or 10.0 Licenses

Same Licensing

Capability/Capacity

Contact GLO ([email protected]) for all CUCM Migrations Response Time: 3-5 Business Days

Process to Obtain Licenses (100% Manual Support)

Automatic license migration via

ELM disabled

• GLO is your single point of contact for obtaining License Entitlement & Migration

Licenses when upgrading from pre-9.x (DLU based) to 9.1(2) or 10.0 (user based)


After Upgrading to 9.1(2)/10.0 - Email Subject:

Drive to Collab Post-Migration Request

1. “CUCM Upgrade Central” iPad App License Usage

or LCU Output (Run on the CUCM Publisher)

2. Mac Address of current Publisher (If available,

include all previous Publisher or License Mac)

3. UCSS/ESW information - Optional

1. “CUCM Upgrade Central” iPad App License Usage or LCU Output (Run on the CUCM Publisher)

2. Mac Address of the Publisher (If available, include all previous Publisher or License Mac)

3. ELM License Request file (in .txt as an attachment)

4. Site information (name-all name permutations, City, state, country) for contract update

5. UCSS/ESW, Email ID, Unused DLU Allocation – Optional

Before Upgrading to 9.1(2)/10.0 - Email Subject:

Drive to Collab Pre-Migration Request

Escalation Process: Call GLO and speak with License Duty Manager


To obtain complete UCSS records, in cases where customer has purchased from other partners:

• Get Letter of Authorization (LOA) signed by the customer

• Email [email protected] for customer’s current UCSS Entitlement

• The UCSS team can release all past UCSS information to the current partner

LOA Template: https://communities.cisco.com/docs/DOC-38361

mailto:[email protected]





CUCM v9.1 and v10.0

Unity/Unity Connection

MeetingPlace

Presence Server

Contact Center Express

Attendant Console

ANDTEK Application Server

License Count Usage report

Support and Collateral for BE6K/BE7K

iPad App: https://itunes.apple.com/us/app/id650114526

Web Tool: http://tools.cisco.com/cucst/upgrade/index.jsp

Readiness Assessment iPad App:

Language Support: English,

French, German, Spanish,

Portuguese & Mandarin

https://itunes.apple.com/us/app/id650114526



http://tools.cisco.com/cucst/upgrade/index.jsp

http://tools.cisco.com/cucst/upgrade/index.jsp

Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 35

iPad App for Readiness Assesment



Drive to Collab

Migration

Landing Page

Planning

Support: PDI

Helpdesk

Technical

Assistance:

TAC

License

Entitlement &

Migration:

GLO

TAC Keywords: “Communications Manager

Upgrade to v9 (Drive to 9 Initiative)”

“Communications Manager

Upgrade (Drive-To-Collab Initiative)”


Tailored trainings via in person, video or webex on Drive to Collab Program for:

Pre-Sales Teams

Sales Teams

Technical Teams

Program Overview

& Resources Value Prop Deal Mechanics

Deep Dive on

Upgrade Process

March 18th – 21st

Cisco Live Melbourne

May 18th – 22nd

Cisco Live US

April 16th

Cisco Connect Canada

March 18th – 21st

Enterprise Connect June 14th – 20th

Infocomm

June

CUCM 10.5 Launch

Feb & Mar

Global Roadshows


One-stop shop for CUCM 9.x

and 10.0 Upgrade Resources

• Customized Upgrade Procedures

• VODs on step by step upgrade process

• Promotions and Offers

• Value Proposition

• Forums and support community

www.cisco.com/go/drivetocollab


CB Plus

Displacement

Track

CB Plus

Upgrade Track

Video

Acceleration

Migrate to

Cloud

Mid Market

Promo

Offered by

HCS Partners

For deals

With BE6000

Endpoints &

Infrastructure

CUCM Migration

to 9.1 or 10.0

Competitive

Displacement


Collab Offers

CB Plus: Upgrade Track

& Displacement Track Video Acceleration Migrate to Cloud

Registration Ends - July 26, 2014

Last Day to Book - Oct 26, 2014



Registration Ends – Sep 15, 2014

Last Day to Book – Dec 15, 2014

Mid Market Promotion




Video Velocity Starter Kit Voice & Video Endpoints

UCS, BE6K, BE7K

WebEx

Licensing & Services for

Customers not on UCSS

Licensing & Services for

Customers on UCSS

Gateways

Competitive Displacement Migrations – On Prem & Cloud

Ava

ilab

le V

ia C

olla

bo

ratio

n B

rea

ka

wa

y P

lus

Register by July 26, 2014

Order by Oct 26, 2014

Migrating from Pre-9.x to CUCM v9.1 or v10.0

Video Velocity Starter Kit

Up level Licenses?

With UCSS

N

Y N Y

Phones, Gateways, UCL, WebEx Meetings

+17% TelePresence, CUWL, CC,

Collab SW, UCSS, BE6K,

BE7K, CUAC

+22%

UCS

+23%

Services

+6%

100%

On Licenses On Licenses

+43%

5 Years UCSS

+36% 3 Years

UCSS

+22% 3 Years UCSS

+22%

MCU 5310/5320 or TS VM310/320 & (Virtual) Expressway C, (Virtual) Expressway E +43%

+43%

On Licenses,

Migration SKUs

Up level Licenses?

Without UCSS

Competitive

Displacement

BE7K & CUAC

added to CB Plus

Upgrade Track


+

Video Velocity Starter Kit includes:

(Virtual) Expressway C (up to 5 Rich Media Sessions (RMS))

+

(Virtual) Expressway E (up to 5 Rich Media Sessions (RMS))

+

1 x TS VM/310/3201 (up to 3 licenses2)

Or

1 x MCU 5310/5320 (up to 3 licenses2)

Video Velocity Starter Kit provides H.323 session Interoperability, 3rd party session interoperability, remote access to UCM, firewall traversal, B2B communications and multiparty

conferencing.

Available in Collaboration Breakaway PLUS when displacing with or upgrading to Cisco Unified Communications Manager or BE6K v9.1. Available in the Mid-Market promotion

Note 1: Conductor is required for TS and optional for MCU. The entry level can be downloaded for free: http://software.cisco.com/download/navigator.html?mdfid=283884153&i=rm

Note 2: One license provides Full HD/2 HD/4 SD/8 nHD ports

*Eligible PIDS in backup slide

Expressway

TS or MCU

Promotional Discount:

+43% off Global Price List!

http://software.cisco.com/download/navigator.html?mdfid=283884153&i=rm


Choose from any of these products:

Cisco Smart Desk DX650 or any TelePresence endpoint

Call control including – Business Edition 6000 and VCS

Cisco TelePresence infrastructure products

Cisco TelePresence Content Server

ORDER SIZE

(TP EP, TP Infra, Selected call control products)

INCENTIVE

>= $50k +17% off GPL

>= $200K +22% off GPL

Offer limited to one per customer and does not include services.


• The EX60/EX90 offer is a Time Limited offer available through July 26, 2014

• Partners can get a +36% incremental discount on any volume of EX60 and EX90 when BE6000 / BE7000 or CUCM is providing Call Control.

• Discount is to the Partner

EX60/EX90 must be registered to Cisco Call Control UCM or BE6000 / BE7000.

Available in Collaboration Breakaway PLUS, Midmarket Collaboration Promotion and the Video Collaboration Promoton.

Will be available in Displacement and Video Collab Promo on Feb 8th 2014

EX60 and EX90

Promotional Discount:

+36% incremental

discount off Global

Price List!

Migrate to Cloud

Phones, Gateways,

WebEx Meetings

+17% TelePresence,

CC, Collab SW, CUAC

+22%

Services

+6%

Video Velocity Starter Kit : MCU 5310/5320 or TS

VM310/320 & VCS-C, VCS-E

+43%

Collaboration Breakaway Plus Register by July 26, 2014. Place Order by Oct 26, 2014

• 100% Discount on HCS Application

License & Up-Level Options

(Uplevel Customers from UCL to HCS Std License)

• Regular CMSP Discount on HCS

Management Bundle, UCSS, ESW

On-Prem to Cloud License Offers Available till Sept 15, 2014

EX60, EX90

+36%

BE6K

New Deployment

MID MARKET

Be6K bundle (required),

Phones, Gateways, UCL,

WebEx meeting, TP

systems,

+18% Telepresence Infrastructure

(VCS-E, MCU, TCS SMB

Edition) , CUWL, UCSS,

Attendant Console, UCCX

+26% Video Velocity Starter Kit

+43%

EX60, EX90

+36%


1 2 3 4 5

Run Readiness

Assessment

Tools

Plan the

Upgrade

Engage with Global

Licensing Operations

Order SKUs as

needed via CB+

Upgrade

Unified CM

Enable Customers to leverage next generation Collaboration Experiences by

upgrading to Cisco Unified Communications Manager 9.1 or 10.0!

Drive to Collab Engagement Model


Landing Page for All Drive to Collab Resources:

Customer Landing Page: http://www.cisco.com/go/cucmupgrade

Partner Landing Page: http://cisco.com/go/drivetocollab

Support Alias for Drive to Collab Questions

Drive to Collab Program Team: [email protected]

Licensing Support: [email protected] & [email protected]

Collaboration Breakaway Plus Team: [email protected]

Software Services (UCSS) Support Team: [email protected]

http://www.cisco.com/go/cucmupgrade

http://www.cisco.com/go/cucmupgrade

http://cisco.com/go/driveto9collab





















• CUCM Value Prop

• Migration Benefits Collateral

v4.x v9.1.2/v10.0

v5.x v9.1.2/v10.0

v6.x v9.1.2/v10.0

v7.x v9.1.2/v10.0

v8.x v9.1.2/v10.0

• CUCM Feature Matrix

Available in documents: https://www.cisco.com/go/drivetocollab

https://www.cisco.com/go/drivetocollab




Thank you.


Personal Multiparty + + + +

WebEx Conferencing + + + +

Unity Connection + + +

Expressway N/A N/A

Jabber UC N/A N/A

Jabber IM/P

Prime Collaboration

# of Devices Supported Multiple Multiple One / Two One One

CUWL

Professional

CUWL

Standard

UCL

Enhanced Plus /

Enhanced

UCL

Basic

UCL

Essential

Price $500 $325 $295 / $210 $125 $40

CPE &

Hosted

CPE &

Hosted

Personal Multiparty

Allows for up to 4 parties in a video

conference; included in CUWL Pro

Expressway Remote Worker

Firewall traversal for voice and video;

included in UCL Enhanced & above

-------------------------

Firewall traversal for IM&P; included

with all UCM licenses

Prime Collaboration

Cisco Prime Collaboration Standard;

included with CUCM

= included w/ license

+ = optional add-on

N/A = not available w/ license


Allows for dynamic sharing & tiered license substitution amongst the managed products

Dashboard for at-a-glance view of license compliance and usage

Automates License Migration for future upgrades

Centralized and Simplified License

Management across all

clusters/applications in the enterprise

(fulfillment, usage, reporting)

PLM is included with CUCM 10.0 and can

be deployed as co-resident and stand alone

Demo Mode: 60 day grace period after installation for license files to be loaded

PLM

CUCM

Cluster 1

CUCM

Cluster 2

Unity / CER

Enterprise

BE5K/6K/7K

Install UC Licenses

Documents

Drive to Collab - Tech Datatechdataukinfo.co.uk/...collaboration_breakaway/Drive_to_Collab... · Drive to Collab CUCM Install Base Upgrade Program ... Focused Markets Collaboration