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DRESS BARN CALLOUT USER GUIDE
The Star Graphics Callout System allows dress barn vendors to select their assigned purchase orders for production. The following step-by-step guide will assist you in the process.
OVERVIEW Dress barn vendors must contact the Customer Service team at Star Graphics to receive set-up information. Dress Barn vendors must be logged into the Star Graphics ticketing system before they can proceed to “call out” purchase orders. A Dress Barn vendor must use the correct vendor ID and password to gain entry into the ticket ordering system. The Star Graphics Customer Service Team will need to send a “REMOTE TERMINAL ACCESS ICON” to each vendor which will allow access to the Ticket Ordering System. Vendors must provide initial “SHIP TO” address information the first time selecting orders. This will remain as the default address for all future selections. The shipping address can be changed or up-dated anytime ticket orders are being requested. Requests for Re-prints from a previously printed order or requests for additional tickets from a previously printed order must be submitted in full detail to: Mayda Plescia / [email protected]
Star Graphics Customer Service Contacts: Star Graphics Co. 1109 Grand Avenue North Bergen, New Jersey 07047 Contact: Mayda Plescia / [email protected] Christina Meyers / [email protected] Michael Friedman / [email protected] Phone: 201-864-2220 Website address: www.starnj.com
When you receive the “REMOTE TERMINAL ACCESS ICON” from Star’s Customer Service Center, you will then click on the icon to access Star’s program. You will be prompted to enter a windows password (to be provided) to access the program. The program will then open to the login screen below. The Password can now be entered. Your password will be a valid 6 digit dress barn purchase order #.
After successful login the Main Menu appears:
To see all of your current open orders choose the first option: See Open Orders
The next screen retrieves the open orders. If you want labels to be printed for particular orders click the far left column. When you are finished selecting orders press “SUBMIT”.
An email containing the selected orders will be sent to Star Graphics. The confirmation message assures you that the process executed successfully.
After pressing OK the screen refreshes deleting those orders from the list. You can also retrieve a specific PO from the list by entering the PO number in the “Find By PO” box.
The screen then displays just the PO that was requested.
Pressing the “EXIT” button returns you to the Main Menu for further processing options. To see orders that are currently being printed press “See In Process Orders”
This is a list of orders that are currently being printed
You can also retrieve just one particular order by specifying the order number in the Find By PO box.
When finished viewing In Process orders press EXIT.
To see previously shipped orders press See Shipped orders.
This is a list of orders that have been previously shipped.
You can also retrieve just one particular order by specifying the order number in the Find By PO box
When finished viewing Shipped orders press EXIT
Change Ship To Data allows you to change a destination address for a particular PO or group of PO’s. .
The Change ShipTo Data Screen is displayed.
On the right hand side change any field that you want. When finished press the “Change” button next to each Purchase Order that you want to change. The ship to data for that PO will be changed.
The screen refreshes with the updated data.
Press the Exit key when finished.
Press the “Exit” button to leave the system.
