DARRUS K. MYLES, Sr.

4103 Windgrove Xing - Suwanee, Ga, 30024Cell: (678) 851-8511

Email: dkzmyles@bellsouth.net

IT Project Management Knowledge Base

Methodologies:

ATT Tech Delivery Platform (TDP)

Macy’s (Q4M - Quality 4 Macys) Bank of America (Six Sigma) Delta Airlines (FRAGCITI)

SunTrust (SPM) Knowledge of Waterfall Method Knowledge of Agile/Scrum/Kanban System Develop Life Cycle

(SDLC)

Knowledge of SOX Standards Knowledge of ITIL v3.0 Foundation Knowledge of PMI Principles. Knowledge of tProcess (AT&T)

Project Management Tools:

Rally Agile Dev Software Clarity V13 PM Tool JIRA Issue Tracking tSpace Knowledge Base

MS Project 2003-2013 SharePoint 2007-2016 Primavera v5 SharePoint Knowledge Base

Confluence Enterprise Wiki NIKU / DETAR PRISM Asset Management Systems

Industry Experience:

Financial / Banking Telecommunication Airline Industry

Digital Entertainment Manufacturing Retail eCommerce Sales

IT Consulting Sale / Marketing Pharmaceutical

Professional Experience:

Sr. IT Project Manager eCom / Business Initiative Manager( BIM) / Agile POD LeadAT&T (DETS) Digital Experience Technology Services (Atlanta, Ga) 04/14 – 09/16

Project Statistic:

Project Budgets: $500k - $50B Est. Managed Team: 24 /7 Matrixed Environment

Technology: U-verse, DirecTV, Wireless, JIRA, SharePoint, Confluence, Rally Agile, tSpace, Clarity Estimated Number of Project per Month: 3 -12

Positions Primary Focus: Act as a single point of contact, decision maker, and eCom DETS representative for any projects Internal or External, requiring the Online Sales involvement. Quickly understand customer, business needs and requirements, and convert them into a compelling product vision and for each Project, create detailed, well-written documentation for presentation to a variety of business audiences.

BIM Duties: Product Owner and Subject Matter Expert for Home Solution / Sales Product lines (Uverse / DirecTV / GigaPower). Help generate and convert client scope into feature sets for App Dev, Central Design and Engineering (CDE) Teams. Severed as guide and gatekeeper for eCOM projects that might affect the backend or frontend content on ATT.com. Knowledgeable on key AT&T business processes and systems and how they operate/integrate Provide expertise and advice to business unit owners, IT leaders, project teams, and other support teams Identify gaps in the application functionality and work with the technical team to provide solutions Work closely with Client, Lead PM and Delivery Resources teams to sure Project are delivered on time. Performed QA, QC and UAT Testing for all project deployments. Produced slide decks review for Client, App Dev and Senior Sales Management Teams. Kept DETS upper management informed of projects, Progress Status, Risk and Issues on a tri-weekly basis. Understand, document and prioritize high level business requirements

Agile POD (Prod Owner Delegate) Lead Duties:

Represented Home Solutions Sales (eCOM) in new Agile based Internal / External Projects. Convert high-level User Requirements into executable, detailed User Stories to enable development. Participated in creation and approval of Production UX Modelling (ie Wireframes, Process flow charts) Proven experience across the full project lifecycle (from initiation through to realization) within both structured and agile

project environments. Participated in and worked closely with Scrum Master to provided Product guidance throughout projects lifecycle. Attended Daily Standup and Iteration/Sprint Planning meetings insure Priority backlog features stayed on track. Assisted in Pre-Production, stakeholder testing of newly implemented Site modification and or TV Wireline Products. Held scheduled milestone meeting with senior management and stakeholders to go over current status and project

functionality reviews.

Project Achievements:

GigaPower Durham (Out of Franchise) – Role (BIM) Marketing / Sales Client and App Dev teams unclear about new functionality to determine a customer’s product

availability in and outside of AT&T’s serviceable areas. To resolves confusion, took the initiative to review IN / OUT Franchise rules and created docs describing the current

logic breakdown. Established new parameters and customer cases to handle Franchise IN / OUT scenarios. App Dev teams were able to

immediately move forward with the appropriate coding upon receipt of this information and project went back to green status and was completed on time.

STAR ATT- DirecTV Migration - Upper Funnel Re-Design – Role (POD Lead) Assigned to the existing Agile POD for the DETS team as a POD Lead to continue work on the new DirecTV /

AT&T Upper funnel portion of the production webpage. Quickly spin-up my knowledge of the AT&T Agile process, integrate myself into a very in sync POD team and guide development based on our DETS standards.

Credit Risk System Manager (CRSM) Phase I – Role (BIM) Digital Solutions Product owner and SME - Tasked with quickly learning the credit logic process for Wireline and

DirecTV consumer credit. Because of the complexity and confusion of merging multiple product credit rules into one credit system, was able to provide stake holders, app teams, and senior management with everyday analogies to help explain the existing process and how the new credit system engine would look and function in the future.

DETS Supported Projects (2014 – Present) 10 Video Joint Discount Removal Project Credit Risk System Manager (CRSM) Phase I All in SOM Conditional Logic Project Broadband Gateway (BGW) Next Gen Wi-Fi. Increase Max Wireless Receivers Per Household

Max Flex Capacity Control Project STAR ATT- DTV - Upper Funnel Re-Design GigaPower Durham (Out of Franchise) GigaPower Order Provisioning SE FTTx Architecture.

IT Project Manager (Remote Contract)Forsys LLC (Atlanta, Ga) 11/13 – 3/14

State of Arkansas – ITIL Integration ProjectProject Scope: Assisting Forsys ITIL Management team in the planning and implementation of ITIL Foundation standards and methodologies via predefined templates. Phase one of the project is set to integrate ITIL Foundation for the State Health Exchange in Arkansas.

Project Duties: Assisted in Data Collection, Organizational breakdown and scheduling of stakeholder meetings in support of

the ITIL Knowledge/ Incident /Problem Management Technical Process Development. Analyzed and integrated collected data and integrated all user/group profiles; department roles and processes workflow

details into the ITIL Templates. Developed Project Plans to support client requirements timelines, and Implementation/Operational Process schedule. Working with Project Team to developed continual support processes and documentation. Create process analysis templates for Change, Release, Incident, and Problem Management Support. Implement ITIL Tool Configurations - Manage requirement gathers for ITIL application database structure; trending,

KPI and analysis reports; user and group profile templates. Worked with CURAM Solutions Systems to help develop site specifics support process. Identify, capture, and report project analytics and metrics.

Ecommerce Infrastructure Project ManagerMacys Information Systems (Johns Creek, GA) 03/08 – 11/13

Macys Network Infrastructure Redesign / OS Upgrade Management Projects: Project Scope: Implement Macys new N-1 Redundancy standards across 3 failover locations throughout the US.

Disaster Recovery / Restructure Initiative Program – Sr. Project Manager for Preproduction and Production replacement and upgrades of eCOM Cisco Router, Checkpoint Firewalls, F5 Load Balancers, SAN storage and the Cavission Net Load Appliances. Also responsible for the yearly OS and DB upgrades of all eCOM AIX, Linux and DB2 Production and PreProd servers.

Project Statistic:

Project Budgets: $200k - $1.5m Est. Managed Team: 24 /7 Matrixed Environment

Technology: IBM iDataPlex, Dell Blades, F5 Load Balancer, Cisco Routers, Cavission NetStorm. AIX, Linux. Estimated Number of Project per Month: 3 -6

Accomplishments: Helped build, document and implement procedures for the eCommerce PMO between 2008 to 2013. Created and documented a new process to complete all OS and DB upgrades without the assistance or

need for a project manager. Time to complete OS and DB Upgrades reduced from 10 months to 3 months. Learned the JIRA Service Desk system and assisted the Release Engineering in tracking and resolving critical issues

that delayed the implantation of eCommerce projects. Initially conducted a three day a week Infrastructure meeting schedule with my Release Engineering counterpart to

track the status and availability of non-production environments in support of ecommerce initiatives. Researched and help develop a customized transfer application designed to compressed, transported and organized

digital catalog images from the New York offices to San Francisco.

IT Project Management Duties: Responsible for simultaneously management of Infrastructure projects, ranging in complexity moderate to advanced. Utilized abilities as a Technical SMEs and Service Delivery Manager in the successful completion of each project. Team player with strong communication and negotiation skills, utilized to solve issues and keep projects on track. Utilized MS Project 2010, SharePoint 2010 and Clarity to unite the project management functionality between the

Macys and Bloomingdale Web Development teams in San Francisco and the Infrastructure teams in Johns Creek, Ga. Provide efficient project processes and deliverables to shorten the project life cycle, where applicable. Worked with application support and development team to fix software bugs and escalated issues. Lead resolution to issues with interfacing systems built on different technologies. When required worked as a Business Analyst, in a Matrixed Ecommerce Environment. Ability to adapt and learn quickly in a changing environment.

Macys Ecommerce Application and Infrastructure ProjectsProject Scope: Managed Projects for the Production / Non-Production platforms for the Macys.com and Bloomingdales.com retail web sites.

Project Statistic: Managed Project Budget: $24M / $2M Managed Team: Matrixed Environment

Technology: IBM P7 - P5, Dell Power Edge, EMC SAN Storage, AIX, Linux WebSphere, Oracle

Macys STARS Ecommerce Program Project Scope: The STARS Project - designed to replace Macy’s Legacy Content Management system (Single Point of Failure), with a modular, scalable set of product application with services that could be quickly scaled up to support sales loads, have the ability to cleanly failover if need be and would better integrate the Macys.com and Bloomingdales.com production websites.

Accomplishments: Inherited three of the five STARS Production / Non-Production projects. Worked effectively with all business partners

and IFS Resources to reset milestones, lock down new delivery dates and helped move the project Red to a Green Status. Give the remaining 2 STAR Project and promoted to IFS Project Manager for the entire STARS Program. Helped establish new Server, DB and Development App Standardization for the for the STARS Projects. Original Project dates extended 3 Months beyond original date due to the new standardization requirements. Project

was completed after the new delivery baseline was established. Gained extensive technical / retail business knowledge of the Macy / Bloomingdale Web and Network Infrastructure.

STARS Project Management Duties: Role - Infrastructure Build and Application Integration. Projects initiated in Prod and Non-Prod Datacenters in San Francisco, Atlanta, Raleigh and Lorain, Ohio. Liaison to Business management teams in providing strategic focus, leadership, and technical consulting to multiple

highly complex information systems that conform to MST standards and methodology. Provided leadership in the evaluation and recommendation of hardware and software solutions. Worked with SME Teams certify the new IBM P7 Series Technology as the new platform test bed standard. Pushed the completion of all remaining sprint log items and issue so the project could meet its deadline prior to the

next MCOM-BCOM Production code release deployment. Ensured all QA \ Release certification testing was performed before each environment is made available for use. Provided both daily and weekly status reports to MCOM senior management in Atlanta and San Francisco offices.

HOMS Project Manager: Hosting Operation Management Services S1 Corporation – Corporate Office (Norcross, GA) 07/07 – 12/07

Project Statistic:

Project Budget: Pre-Approved. Managed Team: 10+ Shared Technology: AIX, Linux, Oracle, WebSphere and SAN Storage.

Project Description: General - Managed the implantation of S1 Products for new and existing Customer Sites. CHC Bank (International) – Worked on Planning Phase for several S1 Web Application Products. TCF Bank Migration – TCF Bank migrating to S1 Products. Requirements Phase. Worked with customer on

Application Matrix comparing current application to S1Applications in preparation for application migration.

Project Accomplishments: Successful maintained and progress all assigned Projects during my 6 month of employment. Helped to create HOMS Project Management Onboarding Documentation to help get new PM acclimated.

Project Management Duties: Projects required the management of seven specific resource areas (Server Build, Enterprise Web Applications, DBA,

Storage, Networking, Security and Disaster Recovery. Projects consisted of three Environments (IST/CAT, Pre-Production and Production). Environments were managed and

build in either a shared or dedicated base model. Participated in detailed JAD sessions with Client Representatives, the PSO (Professional Services Organization) and S1

Resource Management to clarify all details of business objectives and requirements. Utilized analytical, problem solving and business tact to deal with shifting priorities, new risks and customer demands.

Worked closely with all SME resources to create and maintain customized workflow documentation including: Project Technical Specs, Environment Run Book manuals for Disaster Recovery.

Experienced technical writing skills helped in the creation of detailed business requirements, Statement of Work (SOW) and clear Change Control requests.

IT Project Manager: Infrastructure Division (Sapphire Technologies Contractor) Bank of America – Network Computing Group (Atlanta, GA) 09/06 – 12/06

Project Statistic: Project Budget: 500K Estimate / 540 hrs. Managed Team: 20+ Shared Technology: BOA Standard HW / SW, WebSphere, Cisco Router Accomplishments: Successful maintained and progressed all Project for 4-month period.

Project Descriptions: ATM Valero-Wincor Migration – Managed the migration of all ATM Processing from Wincor to BOA for

all Valero Station located in the Midwest. Entered project in the middle of requirements gathering Phase. NCG Site Redesign – Took over Project Management of the Phase 1 POC Redesign of NCG Website. CRE Sales Site Transformation – Manage the Implementation for Phase 1 of Site Modifications.

Project Management Duties: Management NCG Project from the Analyzation thru to Control Phases of the Six Sigma DMAIC Process. Managed web application upgrade projects, one major ATM Hardware-Software Conversion project and

several Server infrastructure replacement projects. Provided NCG team members, LOB managers and third party vendors with all scopes guidelines, deliverable

dates, risks, issues and escalations updates. Maintained the upkeep of project documentation through the ended of each project.

Chaired weekly and bi-weekly status meeting to keep each project deliverable up to date and on schedule. Monitored all project status, recommendations for change controls, and the implementation of timed objectives. Optimized the use of time, resources and pooled project budgets to insure projects stayed on track.

EIS Technical Project Manager (Insight Global Contractor)SunTrust Bank - 2010 Mortgage Project (Atlanta, Ga) 11/05 – 09/06

Project Statistic: Project Budget: 3-Tier (30k-50k-100k). Managed Team: 20+

Technology: Dell, Compaq Servers, SunTrust Mortgage Baseline Application.

Project Accomplishments: Mortgage Site Management - Successful managed of up to 20+ medium to large Mortgage Deployment

per month, utilizing the SunTrust Project Methodology, Primavera 5 and other related PM tools. Mortgage Site Build - Facilitated the complete infrastructure build out of new and existing SunTrust

Mortgage Branches offices throughout the United Stated.

Project Manager Duties: Conducted weekly and bi-weekly status meeting to keep all project resources up to date and on schedule. Utilized as a communication focal point for all technical and non-technical team members. Managed all resources, budgets, issues, changes, risks, and project scope for multiple Mortgage Projects. Optimized and automated many redundant processes and provided the new updates to fellow staff members. Improved existing Project Guide Documentation to reflect a more consistent process flow and to help incorporate new

project managers into the project. Utilized both Primavera and other customized SunTrust Project Management tools for recording all daily resource

activities, timesheets status, project management reporting and governance reviews. Improved existing Project Guide Documentation to reflect a more consistent process flow and to help incorporate new

project managers into the project.

IT Project Technical Manager (DAL Global Services Contractor)Delta Technology – Delta Airlines (Atlanta, Ga) 07/05 – 11/05

Project Statistic: Project Budgets: Predetermined based on Sites Managed Team: 8+ Technology: Dell Desktop, DAL Custom Application based on the deployment site.

Project Accomplishments: 6 Month IT Refresh Project Completed in 5 months - Successfully completed all upgrades for the assigned

airline sites and completed the LaGuardia site one month ahead of schedule and under budget. Quickly learned and implemented Delta’s FRACITI Project Methodology for each project.

Project Manager Duties: Traveled to each site to inventoried, analyzed, and schedule replacement of all desktop and ticketing equipment at several

Delta Airports terminals (Montgomery-Al, Dayton-OH, Austin-TX, and LaGuardia-NY). Conducted on-site pre-deployment meetings with Delta Station Management, to ensure smooth transition of all Client

Systems and Services. Performed basic client interviews to identify application and hardware concerns. Chaired meetings with Project and LOB Site Managers to discuss actions items, application testing, budgets

and deployment schedules. Communicated all requirements, solution design, and estimates and identified risks to project sponsors for their awareness and approval. Attend client meetings and provide follow-up documentation. Assist with Project Plan and Overall Implementation Schedule and provides status reporting to Managers lead on a bi-weekly basis.

Tracking all customer issues and resolved through existing Delta Change Control procedures. Escalated problems as needed to ensure awareness and to gain assistance with resolution.

Create and manage all of the accepted project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required.

Communicate effectively to clients and internal team members on the results of milestones and issues. Motivated and managed the project efforts of team members. Resolved conflicts, and provide performance feedback to all

technology group managers.

PCAR Project Manager / Test Coordinator (Renaissance Worldwide Contractor) SunTrust Bank - PCAR / NCF Merge Project (Atlanta, Ga) 11/03 - 06/05

Project Statistic: Project Budget: $10+ Million EST. Managed Team: 6+ Technology: Compaq Servers, SunTrust Desktop Baseline Applications. 500+ NCF Applications

Project Accomplishments:

Created a Migration Process and Documentation procedures for PMO, explaining how to request Desktop and Application site data from NCF IT Managers and how collected data needed to be formatted of integration into our database system. By implementing this new streamlined workflow, the PM’s for this project and our NCF partners were able to work in sync and complete the project successfully.

Merger documentation created for this this project was later used as a baseline for a new bank merger project.

Project Manager Duties: Worked closely with 15 Project Managers to synchronize their NCF desktop site deployment dates with my application

Team’s completion of that sites OS and application image. Coordinated remote and onsite QA testing for 500+ financial and non-financial apps with core image builds. Modified and implemented new PMO procedures in compliance with existing company methodologies. Provide daily reports to all Site Managers on the deployment status for each of their sites. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Aggressively maintained and enforced project milestones and deployment schedules, Managed and utilized six Test Engineers and Script Writers to help make app migration process effortless for customers. Confirmed and documented the compatibility of Merger application with SunTrust Desktop Image Standards. Maintained the Master Application Repository and built a Master Application Database for future use. Created and maintained an Application database matrix for all SunTrust Deployment application.

Senior Technology Officer / Senior Technology Project ManagerBank of America - (Creative Solution Inc. Contractor) Atlanta, Ga 07/01 - 09/03

CSI Management Duties: Sr. Technology Officer for all of CSI employees. Managed and activities daily status of 21 IT Project Engineers. Provided daily and weekly team and project activities status to upper management for both CSI and Bank of America. Responsible for all daily staff duties including weekly Project Assignments, Resource delegation and Issue Resolutions.

Project Statistic: Project Budget: 600k Managed Team: 21 Technology: Compaq Servers, IBM, BOA Server / Desktop Baseline Images

Accomplishments: Project: TMK - Witness Systems (BOA CRM Application ) – Lead IT Project / Installation Manager.

Responsible for the testing and installation of TMK, a custom multimedia web application that allowed Customer Service management to record video screens and calls of customers in real-time.

Performed onsite manager for TMK application push from Atlanta to Virginia to more than 600 workstations remotely.

Issue - Last minute scope changes by management caused application incompatibility problems that required hands-on diagnose and on the spot solutions for almost every desktop system.

Solution - Created a diagnostic Color Code System to allow after hour’s teams to continue repairs based on app severity and their personal skill level.

Provided the App Dev team a detailed Error Code List based on every problem I was able to diagnose and fix.

Enterprise NAV Upgrade Project Project Manager and Technical Lead for the Norton Anti-Virus Enterprise rollouts for BOA network. Worked with team to ID, upgrade and or remove previous version of NAV from existing Servers and

Desktops and replace it with the newest NAV Enterprise application.

RAID Server Upgrades for BOA Application Servers – Managed the total migration of three Novell and Windows 2000 legacy application servers over to the

BOA Servers standards. Performed migration analysts and revised existing server Drive Images of RAID and NON-RAID Server

and workstation. Created new migration techniques to insure data transfers with minimal downtime.

IT / Data Center Manager. ProcareRX, Inc. - Pharmacy Card Processor (Atlanta, Ga) 09/00 - 06/01

IT Accomplishments: Site to Site Data Center Migration:

Managed team of 5 in the relocation of the company datacenter from Atlanta to Duluth Ga Move involved about 45 physical servers and approx. 60 desktops. Negotiated with vendors on Physical Data Center, Low/High Voltage wiring and AC Designs. Worked with networking vendors to design Disaster Recovery support plan in support of the new site. Migrated current office phones system on to new VOIP network provided by AT&T.

Datacenter Management / Technical Duties:  Supported approx. 1500+ remote users via (15) Citrix 1.8 servers, (10) Microsoft 2000 and Novell servers Coordinated the migration of all Legacy Servers to new Windows 2000 Server / Processors. Re-evaluated all current security and implemented additional measures where necessary. Maintained and supported T1, Frame, ISDN and dial-in lines for all communication servers. Created and Documented networking and disaster recovery procedures.

Director of Information Technology (Hands-on)GO Inc. / Paragon. (Norcross, Ga) 06/99 - 07/00

Project Accomplishments: Provided IT Management for corporate office in Atlanta and remote offices in Jacksonville and Charlotte, NC. Managed six IT Professionals from data entry to LAN Administration. Trained existing support staff how to do

Microsupport and LAN Administration. Analyzed existing 3rd party support and renegotiated vendor support contract and reduce overall IT expenditures by 30%.

Technical Duties: Completed analysis of all corporate sites. (User Requests, LAN, Application, Est.) Completed Y2K compliance assent review and test verification of all network servers, desktops and apps. Scheduled support for 24x7 accesses to all local and remote users and sites. Created Y2K Disaster Recovery procedures for all Servers, PCs and Power systems. Replaced non-functional Backup and software with VERITAS Backup Exec for NT.

LAN Duties: LAN Administrator: Primary Windows NT Server 4, Corporate Windows Terminal / Citrix Server 1.8, Callware

Voicemail Server, SQL 7.0 Servers and Exchange 5.5 Email Server. Redesigned existing LAN infrastructure and moved to a 100 Megabit switching environment. Configured, upgraded, and

maintained Cisco 4000 routers and Nortel 100 Megabit switches. Utilized Sniffer Pro, Neotrace and HP OpenView to monitor and maintain network performance. Supported and maintained AT&T Merlin Phone Switch and Callware Voicemail Server.

Inventory Site Survey PM / PCR Image Manager / Deployment LeadSunTrust Bank - PCR (PC Replacement) Project. (Atlanta, Ga) 03/98 - 05/99

Project Statistic: Project Budget: $70M+ Managed Team: Varies based on position

Technology: Compaq Servers, Desktops, Cisco, IBM, SunTrust Server / Desktop Baseline Images

Project Accomplishments:

PCR Survey Project Manager (Phase 1): Managed the collection of Enterprise equipment assets (Desktop, Server, Network. Application) for over 500

SunTrust sites throughout the states Georgia, Florida and Tennessee. Involved in the creation, collection and report generation of site survey data. Managed all PCR collection teams

on proper inventory collection procedures. Develop and initial SQL database field definitions for PCR Information Group. Met with Senior PCR organizers

on a weekly basis to discuss data integrity issues and requirements. Completed total migration of all PCR database responsibilities to the SunTrust DBA Department. Provided weekly

reports on current department status.

PCR Imaging / QA Manager (Phase 2): Responsible for the review and creation of custom PC and Server OS images specifically designed for each office

PC predetermined by the site survey data in Phase 1. Managed up to four QA Test Engineers in the test certification of Apps installed on the baseline SunTrust OS

image. Responsible for making sure images are shipped to their destination after being certified by the PCR Testing Team

and a representative from each site office.

Image / Application Deployment Site Lead (Phase 3): Lead several Deployment teams throughout the Southeast in the deployment of PC systems and Application

replacements utilizing the information from Phase 1 and the OS Images created in Phase 2. Built process to create custom OS/Application images onsite when needed.

Education

College Education Tuskegee University - Major: Computer Science. - December 1984

Technical Training CED Solutions Boot Camp. Atlanta, Ga - January 2003 - MCSE, MCSA, MCP Certifications. PMI / PMP Certification – In Progress. ITIL v3.0 Certification – In Progress.

AT&T Project Management Training Agile/Scrum/Kanban – Complete 2014 Rally Agile Training – Complete 2015

Digital Experience Training – Complete 2016 Lead with Distinction Series – Complete 2016

Migrating Infrastructure to the Cloud – Complete 2016

Harvard Business Management Training – Complete 2016 Innovation and Creativity - Complete Decision Making - Complete Negotiating - Complete

Ethics at Work - Complete Understand Difficult Interactions - Complete Requirements Management - Complete

General Training Completed: PMP Training – Complete 2010 MS Project 2010 – Completed 2013 Clarity Training - Completed 2012 / 2015 SharePoint 2010 – Completed 2008 / 2015 Change / Risk Mgmt. – Completed 2008 SDLC PM Training – Completed 2007

Primavera 5 Training – Completed 2006 ITIL Training – Complete 2013 Product Lead Training – Complete 2014 Rally Agile Training – Complete 2015 Application Test Planning – Complete 2015

Technical Knowledge Base:

Networking: Cisco 7000 Switches, F5 Load Balancers, Checkpoint Firewall, Cavisson Net (Storm, Ocean, Channel), Wireless, VPN, Remote Access, SFTP

Microsoft Office Products / OS: Win 95 – Win10, Win 2003-2008 Server, Project 2003-2010, Office 95 -2016, AIX, Linux 6, VMware, Android

Enterprise Servers / San Storage: IBM P5- P7 IDataPlex, Dell R710 Blades Servers, HP Server, EMC, 3PAR, Iomega SmartStor.

Migration / Merger / Refresh / Disaster Recovery: Extensive (Datacenter, Network, Server, Desktop) Refresh experience. Application merger and Network migration and Disaster Recovery experience.

New Technologies: Digital Life (Home Automation), Digital Car, Cloud Technology, Domain 2.0, Software Defined Networks

Video / Telecommunication: UVerse / DirecTV, AT&T Mobility (4G / 5G), High Speed Wireline DSL, IDSN, Fiber (GigaPower).

Collaborative / Social Media / Email: ATT Connect, GoToMeeting, tSpace, Q-Messenger, Facebook, Twitter, LinkedIn, MS Exchange/Outlook, Lotus Notes.

Web Apps / Database: WebSphere 6-7, ESB, Apache, Java, IIS Web Server.Oracle, SQL, MS Access