DRAFT SAINT LUCIA NATIONAL STANDARD

DNS/ISO 21500: 2012

GUIDANCE ON PROJECT MANAGEMENT (ISO 21500: 2012, IDT)

Copyright © SLBS

Saint Lucia Bureau of Standards, 2015

No part of this standard may be reproduced in any form without the prior written consent of the Saint Lucia

Bureau of Standards. This does not preclude quotation(s) from the standard for the purpose of review or

comments.

SAINT LUCIA BUREAU OF STANDARD

P. O. BOX CP 5412

BISEE INDUSTRIAL ESTATE

CASTRIES

SAINT LUCIA

Tel: 758-453-0049

Fax: 758-452-3561

E-mail: slbs@candw.lc

Website: www.slbs.org.lc

THIS AN IDENTICAL ADOPTION OF ISO 21500: 2012

DNS/ISO 21500: 2012

ii © SLBS 2015

GENERAL STATEMENT

The Saint Lucia Bureau of Standards was established under the Standards Act (No. 14 of

1990) and started operations on 01 April 1991. A broad-based 15-member Standards Council

directs the affairs of the Bureau.

The Standards Act gives the Bureau the responsibility to develop and promote standards and

codes of practice for products and services for the protection of the health and safety of

consumers and the environment as well as for industrial development in order to promote the

enhancement of the economy of Saint Lucia. The Bureau develops standards through

consultations with relevant interest groups. In accordance with the provisions of the

Standards Act, public comment is invited on all draft standards before they are declared as

Saint Lucia National Standards.

The Bureau also administers the Metrology Act No. 17 of 2000. This legislation gives the

Bureau the responsibility to regulate all weights and measures and to manage and co-ordinate

the metrication of Saint Lucia.

The Bureau operates a Product Certification Scheme applicable to all products for which

national standards exist. If a product satisfies all the requirements for certification, a licence

to carry the Saint Lucia Standard Mark is issued to the manufacturer of the product. The

presence of the mark on a product indicates that the product conforms to all the requirements

of a specific national standard and assures consistent quality (of the product) to the consumer.

The Bureau is a member body of the International Organisation for Standardisation (ISO), an

affiliate member of the International Electrochemical Commission (IEC) and a member of the

CARICOM Regional Organisation for Standards and Quality (CROSQ) and the Pan

American Standards Commission (COPANT). The Bureau is the local agent for several

foreign standards bodies such as the British Standards Institution (BSI) and the ASTM

International (formerly known as the American Society for Testing and Materials). The

Bureau serves as the enquiry point for the World Trade Organisation (WTO) on matters

pertaining to the Technical Barriers to Trade (TBT) Agreement. The Bureau also serves as

the National CODEX Alimentarius enquiry point with responsibility for coordinating national

positions on CODEX matters.

In accordance with good practice for the adoption and application of standards, Saint Lucia

National Standards are subject to review every five years. Suggestions for improvements are

always welcomed at any time after publication of the standard.

DNS/ISO 21500: 2012

© SLBS 2015 iii

GUIDANCE ON PROJECT MANAGEMENT (ISO 21500: 2012, IDT)

AMENDMENTS ISSUED SINCE LAST PUBLICATION

Amendment

no.

Date of

issue

Type of amendment Text(s) affected

DNS/ISO 21500: 2012

iv © SLBS 2015

ATTACHMENT PAGE FOR SLBS AMENDMENT SHEET

DNS/ISO 21500: 2012

© SLBS 2015 v

DRAFT SAINT LUCIA NATIONAL STANDARD

DNS/ISO 21500

GUIDANCE ON PROJECT MANAGEMENT (ISO 21500: 2012, IDT)

TECHNICAL COMMITTEE FOR MANAGEMENT SERVICES

The following persons comprised the Technical Committee, which was responsible for

seeing the adoption of this standard:

Chairperson Representing

Yvonne Agard Saint Lucia Coalition of Services

Industries (SLCSI)

Vice Chairperson

Betty Combie Moz - Training & Consultancy

Organization

Members

Arlene Devaux Engineering Construction and

Management Consulting Ltd

Peter Lorde Virghen Inc

Wilton Bleasdile Risk Management Consultant

Samara Nicole Aurelien Saint Lucia Employers Federation

Keith Millar Association of Management Consultant

Saint Lucia (AMCS) Inc

Verne Emmanuel E6 Incorporated

Roycelyn St. Hill Howell Ministry of Commerce, Business

Development, Investment and Consumer

Affairs

Jeanette Hughes JTC Training Project Management

Institute

Perle Alcindor Gama Learning Institute

Jilian King (Technical Secretary) Saint Lucia Bureau of Standards

DNS/ISO 21500: 2012

vi © SLBS 2015

Contents Page

National foreword ...................................................................................................................... 1

1 Scope .................................................................................................................................. 1

2 Terms and definitions ......................................................................................................... 2

3 Project management concepts .......................................... Error! Bookmark not defined.

4 Project management processes ......................................... Error! Bookmark not defined.

Annex A (informative) Process group processes mapped to subject groups ............................. 3

Annex B (informative) Examples of templates for use ........................................................... 10

Figures

Figure A.1 — Initiating process group processes ...................................................................... 5

Figure A.2 — Planning process group processes ...................................................................... 6

Figure A.3 — Implementing process group processes .............................................................. 7

Figure 1 — Overview of project management concepts and their relationships ..............Error!

Bookmark not defined.

Figure 2 — Example of a value creation framework ............... Error! Bookmark not defined.

Figure 3 — Projects, programmes and project portfolios ........ Error! Bookmark not defined.

Figure 4 — Project stakeholders .............................................. Error! Bookmark not defined.

Figure 5 — Process groups interactions .................................. Error! Bookmark not defined.

Figure 6 — Process group interactions showing representative inputs and outputs.........Error!

Bookmark not defined.

Tables

Table 1 — Project management processes cross-referenced to process and subject group

.................................................................................................. Error! Bookmark not defined.

Table 2 — Develop project charter: primary inputs and outputs............ Error! Bookmark not

defined.

Table 3 — Develop project plans: primary inputs and outputs Error! Bookmark not defined.

Table 4 — Direct project work: primary inputs and outputs ... Error! Bookmark not defined.

Table 5 — Control project work: primary inputs and outputs . Error! Bookmark not defined.

Table 6 — Control changes: primary inputs and outputs ........ Error! Bookmark not defined.

Table 7 — Close project phase or project: primary inputs and outputs .. Error! Bookmark not

defined.

DNS/ISO 21500: 2012

© SLBS 2015 vii

Table 8 — Collect lessons learned: primary inputs and outputs ............ Error! Bookmark not

defined.

Table 9 — Identify stakeholders: primary inputs and outputs . Error! Bookmark not defined.

Table 10 — Manage stakeholders: primary inputs and outputs ............. Error! Bookmark not

defined.

Table 11 — Define scope: primary inputs and outputs ........... Error! Bookmark not defined.

Table 12 — Create work breakdown structure: primary inputs and outputs Error! Bookmark

not defined.

Table 13 — Define activities: primary inputs and outputs ...... Error! Bookmark not defined.

Table 14 — Control scope: primary inputs and outputs .......... Error! Bookmark not defined.

Table 15 — Establish project team: primary inputs and outputs ............ Error! Bookmark not

defined.

Table 16 — Estimate resources: primary inputs and outputs .. Error! Bookmark not defined.

Table 17 — Define project organization: primary inputs and outputs ... Error! Bookmark not

defined.

Table 18 — Develop project team: primary inputs and outputs ............. Error! Bookmark not

defined.

Table 19 — Control resources: primary inputs and outputs .... Error! Bookmark not defined.

Table 20 — Manage project team: primary inputs and outputs.............. Error! Bookmark not

defined.

Table 21 — Sequence activities: primary inputs and outputs.. Error! Bookmark not defined.

Table 22 — Estimate activity durations: primary inputs and outputs .... Error! Bookmark not

defined.

Table 23 — Develop schedule: primary inputs and outputs .... Error! Bookmark not defined.

Table 24 — Control schedule: primary inputs and outputs ..... Error! Bookmark not defined.

Table 25 — Estimate costs: primary inputs and outputs ......... Error! Bookmark not defined.

Table 26 — Develop budget: primary inputs and outputs ....... Error! Bookmark not defined.

Table 27 — Control costs: primary inputs and outputs ........... Error! Bookmark not defined.

Table 28 — Identify risks: primary inputs and outputs ........... Error! Bookmark not defined.

Table 29 — Assess risks: primary inputs and outputs ............. Error! Bookmark not defined.

Table 30 — Treat risks: primary inputs and outputs ............... Error! Bookmark not defined.

Table 31 — Control risks: primary inputs and outputs............ Error! Bookmark not defined.

Table 32 — Plan quality: primary inputs and outputs ............. Error! Bookmark not defined.

Table 33 — Perform quality assurance: primary inputs and outputs...... Error! Bookmark not

defined.

DNS/ISO 21500: 2012

viii © SLBS 2015

Table 34 — Perform quality control: primary inputs and outputs .......... Error! Bookmark not

defined.

Table 35 — Plan procurements: primary inputs and outputs .. Error! Bookmark not defined.

Table 36 — Select suppliers: primary inputs and outputs ....... Error! Bookmark not defined.

Table 37 — Administer procurements: primary inputs and outputs....... Error! Bookmark not

defined.

Table 38 — Plan communications: primary inputs and outputs ............. Error! Bookmark not

defined.

Table 39 — Distribute information: primary inputs and outputs ........... Error! Bookmark not

defined.

Table 40 — Manage communications: primary inputs and outputs ....... Error! Bookmark not

defined.

THIS PAGE WAS LEFT BLANK INTENTINALLY

DNS/ISO 21500: 2012

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National foreword

This National Standard is an identical adoption of ISO 21500: 2012. This is a newly adopted

national specification adopted by the Standards Council on.....

This National Standard can help individuals involved in projects to improve the success of a

wide variety of project types. The standard can be used by public, private or community

organizations to increase efficiency and maximize the effect of investments.

This National Standard provides guidance on concepts and processes of project management

that are important for, and have impact on, the performance of projects.

The target readership for this National Standard is the following:

a) senior managers and project sponsors, in order to provide them with a better

understanding of the principles and practice of project management and to help them

give appropriate support and guidance to their project managers, project management

teams and project teams;

b) project managers, project management teams and project team members, so that they

have a common basis upon which to compare their project standards and practices

with those of others;

c) developers of national or organizational standards, for use in developing project

management standards, which are consistent at a core level with those of others.

Within the text of this National Standard, the following editorial changes have been made:

a) the term "International Standard" is replaced with "National Standard";

b) a national informative annex has been included giving guidance.

Annex A and B are informative annexes that provide further clarification of text within

standard and does not form part of standard requirements.

For the purpose of research on project management standards, users are encouraged to share

their views on ISO 21500: 2012 and their priorities for changes for the future editions of this

document. Visit the link below to take part in the online survey:

http://www.surveymonkey.com/s/21500

1 Scope

This national standard provides guidance for project management and can be used by any

type of organization, including public, private or community organizations, and for any type

of project, irrespective of complexity, size or duration.

This national standard provides high-level description of concepts and processes that are

considered to form good practice in project management. Projects are placed in the context of

programmes and project portfolios; however, this national standard does not provide detailed

DNS/ISO 21500: 2012

2 © SLBS 2015

guidance on the management of programmes and project portfolios. Topics pertaining to

general management are addressed only within the context of project management.

2 Terms and definitions

For the purposes of this document, the following terms and definitions apply.

2.1 activity

identified component of work within a schedule that is required to be undertaken to complete

a project

2.2 application area

category of projects that generally have a common focus related to a product, customer or

sector

2.3 baseline

reference basis for comparison against which project performance is monitored and

controlled

2.4 change request

documentation that defines a proposed alteration to the project

2.5 configuration management

application of procedures to control, correlate and maintain documentation, specifications and

physical attributes

2.6 control

comparison of actual performance with planned performance, analyzing variances and taking

appropriate corrective and preventive action as needed

2.7 corrective action

direction and activity for modifying the performance of work to bring performance in line

with the plan

2.8 critical path

sequence of activities that determine the earliest possible completion date for the project or

phase

2.9 lag

attribute applied to a logical relationship to delay the start or end of an activity

2.10 lead

attribute applied to a logical relationship to advance the start or end of an activity

2.11 preventive action

direction and activity for modifying the work, in order to avoid or reduce potential deviations

in performance from the plan

2.12 project life cycle

defined set of phases from the start to the end of the project

DNS/ISO 21500: 2012

© SLBS 2015 3

2.13 risk register

record of identified risks, including results of analysis and planned responses

2.14 stakeholder

person, group or organization that has interests in, or can affect, be affected by, or perceive

itself to be affected by, any aspect of the project

2.15 tender

document in the form of an offer or statement of bid to supply a product, service or result,

usually in response to an invitation or request

2.16 work breakdown structure dictionary

document that describes each component in the work breakdown structure

Annex A (informative)

Process group processes mapped to subject groups

Figures A.1 to A.5 illustrate the interactions of the individual processes in each process group

identified in 4.2.2 mapped to the subject groups identified in 4.2.3. Not all process

interactions are illustrated and the interactions illustrated represent only one possible logical

view of the processes.

NOTICE

Given Copyright agreement with the International Organisation for Standardisation (ISO) we are unable to circulate the full text of this standard for public voting and perusal. Only informative sections of the standards are publically available online. To access the full text/content of this standard please contact the Saint Lucia Bureau of Standards for more information on how a copy of the full text can be made available to you for comment. Bisee Industrial Estate P.O. Box CP 5412 Castries Saint Lucia Telephone - 1758 453 0049 // 1758 456 0102 // 1758 456 0546 // Fax: 1758 452 3561 Email: info@slbs.org; slbs@candw.lc web: www.slbs.org.lc

DNS/ISO 21500: 2012

4 © SLBS 2015

The arrows represent one logical sequence of processes. The decision as to which processes

are required and in what sequence is taken by the organization, the project manager, the

project management team or the project team. Any process may be repeated.

DNS/ISO 21500: 2012

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Figure A.1 — Initiating process group processes

DNS/ISO 21500: 2012

6 © SLBS 2015

Figure A.2 — Planning process group processes

DNS/ISO 21500: 2012

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Figure A.3 — Implementing process group processes

DNS/ISO 21500: 2012

8 © SLBS 2015

Figure A.4 — Controlling process group processes

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Figure A.5 — Closing process group processes

DNS/ISO 21500: 2012

10 © SLBS 2015

Annex B

(informative)

Examples of templates for use

B.1 The following templates are examples of forms that can be used during project

management. They are provided for information and can be modified as applicable.

B.2 Sample change request form

Project Name:

Tracking Number:

Requested by:

Date of Request:

Presented to:

Change Name:

Description of Change:

Reason for Change:

Effect on Deliverables (including a list of any affected deliverables):

Effect of Schedule (including Estimated Completion Date for this change):

Effect on Project Cost: Hours Dollars

Item Description Reduction Increase Reduction Increase

Analysis 0 $0.00

Effect on Organisation (if applicable):

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B.3 Sample Issue Log

<<Agency>> <<Project Name>>

Issue

#

Issue Description and

Impact to Project

Priority

(H/M/L)

Date

Reported

Reported

By

Assigned

To

Date

Resolved

Status Resolution/Comment

H – High

M – Medium

L – Low

DNS/ISO 21500: 2012

12 © SLBS 2015

B.4 Sample project charter

Issue Date:

Project Name:

Project Sponsor:

Project Manager:

Responsibilities:

Authorities:

Problem/Opportunity:

Goal:

Scope, Cost and Time:

Constraints, Assumptions and Risks:

Project Manager Sponsor

Prepared by (Name, Signature):

Date:

Approved by (Name, Signature):

Date:

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B.5 Sample project plan

Project Name: <<Type name here>>

Project Manager: <<Type name here>>

Begin Date: <<Type date here>> Target End Date: <<Type date here>> Final End Date: <<Type date here>>

Project Goals

<<Type goals here>>

Project Scope statement and deliverables

<<Type scope here>>

Assumptions and Constraints

Project Schedule

Activity Resources Duration Cost

Start End

Risk Management Quality Management

<<Type risk here>> <<Type quality here>>

Human Resources Telephone Email Address

<<Type resource name here>> <<Type number here>> <<email Address>> <<Type resource name here>> <<Type number here>> <<email Address>> <<Type resource name here>> <<Type number here>> <<email Address>>

<<Type resource name here>> <<Type number here>> <<email Address>>

Project Summary Budget Estimated Cost

$

Budget Total

Contingency

Project Total

Name, Signature: Date :

DNS/ISO 21500: 2012

14 © SLBS 2015

B.6 Sample stakeholder register

Name Position Role Contact

Information

Requirements Expectations Influence Classification

B.7 Sample risk register

Project: Prepared by: Reference

Date:

Type of Risk Probability Impact Risk

reduction

strategy

Contingency

plans

Risk

Owner

H M L H M L

Key

H – High

M – Medium

L – Low

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B.8 Sample corrective action report

Report Control ID Project ID Project Name

Preparer's Signature/Submit Date Submitted to:

Description of the requirement or specification:

Reason for the corrective action:

Location, affected material, affected area, etc. requiring corrective action:

Suggested Corrective

Action

Approval Signature/date: :

Yes No Approval of corrective actions required by customer

representative?

Customer approval signature/date:

Corrective actions completed Name/Date:

Preventive Action Plan

Preventive actions completed Name/Date:

DNS/ISO 21500: 2012

16 © SLBS 2015

B.9 Sample project completion report

Project Title:

Project Overview

Project Objective

Initial Project Objective

Agreed Changes to Project Objective

Deliverable/Milestone Budgeted Cost Final Cost Scheduled Date Final Date

Totals

Issues and Risks Summary

Lessons Learned

Milestone/Phase What Worked What didn't work Ways to improve

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B.10 Work breakdown structure

Project Name

Project Phase 1

Major Deliverables 1.1

Deliverables

1.1.1

Project Phase 2

Major Deliverables 2.1

Deliverables

2.1.1