Strategy Activity Description 1H - FY19 (Jul - Dec 2018) 2H - FY19 (Jan - Jun 2019) 1H - FY20 (Jul - Dec 2019) 2H - FY20 (Jan - Jun 2020)overlap or interdependency with other council domain

Strategies aligned

Priority: Level 1: high priority; high

commitmentLevel 2: subject to longer timeframe if constraints

increase/shift

SPARK

SPARK -- Sharing Perspectives and Realizing Knowledge program for Observations and Immersions (T. Weissenberger, L. Carmak)

Initial CommunicationEstablish Project and Project Team

Observations start

SPARK -- reach maintenance mode Level 1

Open Forums

Open Forums in workgroups -- Introduce Teams, work processes, and staff to each other, cross Posted to Strengthen IT Communities (J.

Jimenez)Pilot Sessions

Open Forums -- Determine if viable long term

Level 2

Skills Survey

Skills Survey -- Determine if we will repeat Surveys and Identify focus for

training for the yearLevel 2

IT Academy

Develop concept and possible project kick off (J.Chafee)

Project DiscoveryLevel 2

Cultu

re o

f Co

mm

itme

nt to

Di

vers

ity,

Equi

ty, a

nd

Incl

usio

n

Diversity, Equity, and Inclusion Level 1

Stre

ngth

en

IT

Com

mun

ities

and

Pr

omot

e Co

llabo

rati

on Sharing Institutional Knowledge Level 1

Deve

lop

and

Impl

emen

t Co

nsis

tent

HR

Pra

ctic

es

and

Prog

ram

s

Review HR Policies and Practices

Project Discovery (J.Jimenez, D. Ambrisco)

Level 2

Key:

Open Forums in workgroups -- Introduce Teams, work processes, and staff to each other, cross Posted to Skills Meet Institutional Needs (J. Jimenez)

Draft IT Evolution and Development Council - IT Workforce of the Future roadmap, March 2019Sk

ills M

eet t

he n

eeds

of t

he In

stitu

tion SPARK -- Develop and Deploy Immersion Program

Utilize Skills and Needs surveys to inform training opportunities (J. Jimenez, D. Ambrisco)Focus on Cloud Services Training

Project Discovery -- Review HR Programs, Discuss with CDO (J.Jimenez)

Strategy Activity Description 1H - FY18 (July - Dec 2018) 2H - FY18 (Jan - Jun 2019) 1H - FY19 (Jul - Dec 2019) 2H - FY19 (Jan - Jun 2020) 1H - FY19 (Jul - Dec 2020)overlap or

interdependency with other council domain

Strategies aligned

Priority: Level 1: high priority; high

commitmentLevel 2: subject to longer timeframe if constraints

increase/shift

HCIS/OneIT core teamEstablish and charge core team to oversee

implementation of integration projects (Fleagle/Carmen)

General IT services Effectiveness & EfficiencyA, E

Level 1

Roadmap implementation

General IT services;OneIT/HCIS collaboration roadmap

Effectiveness & EfficiencyA, E

Level 1

Staff integration

Workforce of the FutureC, E

Level 1

Level 1

Define OneIT - Planning:Develop project plan to implement

naming and branding convention. (TBD)

General IT services Effectiveness & EfficiencyD Level 1

InnovationLevel 2

Governance & critical tasksOptimize governance process and teams.

(R Bolton, Napoli)

Evaluate effectiveness of OneIT goverance groups, including Operations Team, Strategy Team and Councils. Clarify

roles/scope, rotate membership and make adjustments to optimize effectiveness and to ensure alignment with OneIT strategic

plan. (Napoli)

Effectiveness & EfficiencyD

Level 1

Research ResearchCPartnershipsA, B, C, D

Level 2

Workforce of the FutureC

Level 1

BTAA CIO Culture review:Theme and explore findings from culture

review follow up discussions. (Napoli, Fleagle)

BTAA CIO Culture review:Address barriers identified through culture review to realizing the vision of a cohesive OneIT. Explore mechanisms (e.g. training) to increase level of candor in dialogue and aptitude for difficult conversations across

OneIT community. (Napoli, Fleagle)

Level 1

Establish and implement mechanisms to encourage and reward behaviors

that promote the values and vision of OneIT. (TBD)

Level 2

Key:

Draft IT Evolution & Development Council - IT evolution roadmap, March 2019

Leve

rage

the

com

plem

enta

ry s

tren

gths

of

HCI

S an

d O

neIT

to fo

ster

suc

cess

in

teac

hing

, res

earc

h an

d he

alth

car

e, a

nd

to m

eet g

row

ing

dem

and

for I

T.

Exec

ute

colla

bora

tive

HCI

S/O

neIT

as

sess

men

ts a

nd re

sulti

ng

impl

emen

tatio

n pr

ojec

ts to

take

ad

vant

age

of e

xper

tise,

redu

ce

dupl

icat

ion,

leve

rage

sca

le a

nd o

ptim

ize

IT s

uppo

rt.

Implement HCIS/OneIT collaboration roadmap, including single electronic identity and single e-mail/calendaring systems. Develop project plans, determine timelines and assign project leads to execute collaborative projects.

(Core team, to be assigned by Fleagle/Carmen)

Leverage opportunities for collaboration between HCIS and OneIT outside of projects, including: joint HCIS/OneIT leadership team; joint leadership development cohort; job rotation/shadowing; integration of some teams, e.g. security. Build upon existing relationships between HCIS and OneIT staff.

(Fleagle/Carmen)

Clar

ify th

e m

issi

on a

nd id

entit

y of

One

IT.

Incr

ease

col

labo

ratio

n an

d bu

ild b

ridge

s th

roug

hout

cam

pus

IT u

nits

. M

inim

ize

isol

ated

pro

cess

es a

nd d

ecis

ion-

mak

ing,

an

d cu

ltiva

te b

road

per

spec

tives

to b

est s

erve

the

need

s of

the

who

le in

stitu

tion.

Structure

Define OneIT as an entity, including the relationship of OneIT to legacy entities, including central and distributed IT. Address question of where IT staff belong, and to

ensure staff who work across multiple organizations feel included. (Napoli)

Define OneIT - Discovery: Gather stakeholder input to determine and define future identity and branding

convention for IT across campus. (Napoli)

Define OneIT - Implementation:Implementation - Roll out identity and branding convention

across campus IT units. (TBD)

Leverage financial models to facilitate collaboration across silos and integration of efforts where appropriate. (Evans)

People

Define roles at the team and invidivual levels, using IT support framework, to ensure all IT professionals understand their role in OneIT in support of academic needs.

(Rogers, Napoli)

Explore mechanisms to engage/communicate with employees to ensure staff across IT community feel valued and integral to OneIT. (Napoli)

Culture

Define, through engagement with IT community, what it means to be part of OneIT, including values and associated behaviors. (Napoli, Fleagle)

Page 1

Strategy Activity Description

1H - FY18 (July - Dec 2018)

2H - FY18 (Jan - Jun 2019)

1H - FY19 (Jul - Dec 2019)

2H - FY19 (Jan - Jun 2020)

1H - FY19 (Jul - Dec 2020)

overlap or interdependency withother council domain

Strategies aligned

Priority:Level 1: high priority; high

commitmentLevel 2: subject to longer

timeframe ifconstraints increase/shift

Environment Survey

Level 1

Environment Survey

Level 1

Create Common Role

Workforce Development Effectiveness & Efficiency Level 2

Impr

ove

One

IT's

un

ders

tand

ing

of th

e fu

nctio

nal

proc

esse

s in

the

units

with

w

hich

One

IT

part

ners

.

Participation Level 2

PMO Service Level 1

Empower Communication

Level 1

PREQs and Universal Workflow

General IT services Level 1

Establish Common Terminology

General IT Services Level 2

Key: initiative requires funding and/or people resources

Notes: Things to consider moving forward. Communication- Can we find a better balance of push/pull notificaiton for service changes. Survey - Maybe think about using the Educause technology satisfaction survey as the standard for campus. Tech purchasing - more consistent ordering process would help establish trust and foster partnership. Process improvement - Explore helping with general rpocess improvement, not just adding technology to fix process. Visibility - Local IT presence is improtant for faculty partnership.

Draft IT Evolution and Development Council - Partnerships roadmap, March 2019

Examine all distinct org units to identity the IT Leader, if there is no leader then assign a technology representative and work to support them in that role. (Bolton + volunteer team)

Develop a plan of outreach to gather and review information from already established governance processes from potential IT partners. i.e. collegiate DEO meetings, faculty governance, UISG etc (Dahya +

volunteer team)

Conduct a survey targeted at Org Leadership to establish a baseline metric of IT satisfaction and partnership. (Fleagle, Jae-Eun Russell)

Continue to shape and market the OneIT Project Management Office (Frangi)

Common roles definition i.e. IT Strategy = CIO | IT Leaders, IT Operation = Partners, Local IT consultants and app devs. (Napoli, Jimenez, *.Bolton)

Incr

ease

eng

agem

ent o

f IT

lead

ersh

ip in

pla

nnin

g an

d de

cisi

on-

mak

ing

effo

rts i

n ev

ery

inst

itutio

nal,

colle

giat

e, a

nd

adm

inis

trat

ive

orga

niza

tion.

Empower Local IT Professionals (i.e. App Devs, Consultants etc) to feed functional needs up through designated IT Leaders (TScott, Mills, Bolton)

Identified IT leaders should be at least 'View Only' on all purchases with IT IACCTs. (Bolton, Evans)

Explore organization ITIL training opportunities. (Scott)

Invo

lve

func

tiona

l an

d te

chni

cal

expe

rtis

e in

co

llabo

ratio

n w

ith

unit-

leve

l op

erat

iona

l ef

fort

s.

Inve

st in

tool

s,

skill

s, a

nd p

roce

sses

to

dev

elop

, un

ders

tand

, and

m

anag

e re

latio

nshi

ps a

nd

part

ners

hips

for

cam

pus.

Strategy Activity Description 1H - FY18 (Jul - Dec 2018) 2H - FY19 (Jan - Jun 2019) 1H - FY19 (Jul - Dec 2019) 2H - FY19 (Jan-Jun 2020)overlap or interdependency with other council domain

Priority: Level 1: high priority; high

commitmentLevel 2: subject to longer timeframe if constraints

increase/shift

Innovation Award PilotDraft proposal for an Innovation Award,

similar to ITTA award for Innovation projects (TBD)

Work within University Budget process to secure one-time funding for pilot (TBD)

Research Services Level 1

Funding PartnershipsSurvey various campus units for how

innovation projects are funded locally. (TBD)

Develop proposals for opt-in pooling of available funds to support

innovation projects (TBD)Level 2

IT FacilitationResearch, Partnerships (2A, 2C,

5D)Level 1

Agile and Advanced Systems Development

Research (2A, 2C) Level 1

Service AgilityDefine the a means for measuring service

agility. (TBD)InArc, General IT Services Level 1

Campus Services and Systems accessAdmistrative Data and

Systems, InArcLevel 2

Dev

elop

and

impl

emen

t a

proc

ess

by w

hich

new

te

chno

logi

es, s

yste

ms,

and

se

rvic

es c

an b

e sc

aled

and

tr

ansi

tione

d to

pro

duct

ion

mod

e, a

s ap

prop

riate

.

Service Maturation Framework General IT Services (9A) Level 1

Inte

ntio

nal

ly d

irect

m

ore

of

our I

T ef

fort

s to

su

ppor

ting

inno

vatio

Innovation as a frameworkResearch, IT Evolution (2A, 2B,

7B)Level 1

Key:

I

Draft IT Evolution and Development Council - Innovation roadmap, March 2019Cr

eate

new

inte

rnal

fu

ndin

g op

tions

for

facu

lty, s

taff

, and

st

uden

ts to

pur

sue

inno

vatio

n.

Start pilot, include mechanism for tracking "effectiveness" of award in encouraging innovation (TBD)

Dev

elop

se

rvic

es,

proc

esse

s, a

nd

stru

ctur

es w

ithin

O

neIT

to ra

pidl

y m

eet t

he

tech

nolo

gy

need

s of

new

Explore the creation of a one-stop “IT facilitation” function within OneIT as an entry-point for faculty, staff and students with unique IT requests. (TBD)

Explore a “Build” service that can quickly research and develop new IT solutions for faculty, staff and students. (TBD)

Ens

ure

that

ex

istin

g pr

oduc

tion

IT

serv

ices

are

as

adap

tabl

e as

po

ssib

le to

ac

com

mod

ate

inno

vatio

n an

d Identify key "enabling" production services that can better enable innovation if service was more agile. (TBD)

Inventory and make available to OneIT staff various web APIs to key production systems to enable innovative projects. (TBD)

Ensure that service maturity is included and prioritized in the development of an IT Service Management Framework (ITSM). (TBD)

Work with other strategic plan owners in Research and IT evolution, to identify the roles and structures critical to support innovation. (TBD)

Proactively focus OneIT staff and units which align well with redefined roles/structures towards supporting innovation. (TBD)