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DR SolutionsSheila Aschenbrenner
Regional Manager
Disaster! Can your business survive?
• Deploying a disaster recovery plan is one of the most important strategic decisions your organization will make.
• 25 % - 70% what is your risk?
• A business’s capability to respond to, and recover after, a disaster can be the difference between a company that survives a catastrophe and one that becomes a casualty of it.
• Disaster Recovery/Business Continuity solutions will reduce the risk and impact a disaster may have on your company.
About Mutare
• Avaya DevConnect
• Messaging, Notification and Speech Solutions
• Thousands of Applications Deployed World Wide
• Steady Growth Over Two Decades
• Outstanding Service and Responsiveness
Partnering for SuccessEVM3
Voice Messaging Options
Which to choose?
Geo-Redundant• Real time backup
• Call control
Access • Access to Messages
Geo-Redundant
Real-time Backup for MM and AAM
True Business Continuity/Disaster Recovery Solution
Fully Compatible with Survivable Avaya Messaging – Required for Aura
Message Mirror Application(Windows) Server
Can be a Virtual Server
Backup MSSPrimary MSS
• Application Resides on Windows Server
• Continuously Monitors Production MSS
• Copies Messages and Related Data to Backup MSS
Message Mirror Application(Windows) Server
Can be a Virtual Server
Backup MSSPrimary MSS
In the event of an outage…
EVMEVM
Message Mirror Application(Windows) Server
Can be a Virtual Server
Backup MSSPrimary MSS
• Admin redirects service paths to backup
EVMEVM
Message Mirror Application(Windows) Server
Can be a Virtual Server
Backup MSSPrimary MSS
• When main server is back on line, service paths are moved back
• Backed up data is restored to main server
Message Mirror
• True business continuity and disaster recovery Real time message back up for select mailboxes Messages, greetings, passwords, recorded names and
LDAP changes
• Virtually administration free
• True geo-redundancy Works with or without survivable Modular Messaging MSS to MSS backup – MSS servers do not have to
match – enterprise can pick and choose.
Requires a Windows 2008/2012 server, can be virtual and MM 3.1 or later / AAM.
ONLY from Mutare:
AccessSimple, economical DR solution for AAM, MM and CMM
MSS/CMM Store
IMAP4, LDAP
Web Server
Storage
Mutare Application ServerW2008/ W2012 (Including Virtual)
Real-time Backup for AAM, MM, CMM
Similar to Message Mirror Except:
• Works with AAM, MM and CMM
• Backs up to any storage on LAN or in Cloud (no additional hardware)
• Provides user web access to backed up messages during an outage
Message Rescue Value
• Never lose a voicemail message
• Economical alternative to fully redundant voice mail – perfect for smaller enterprises
• Allows customer choice for backup storage
• Can back up multiple voicemail systems to a single store
• Virtually administration-free.
Requires a Windows server - can be virtual, and AAM, MM 3.1 or later or CMM 5.2.1 or later.
Partnering for SuccessEVM3
Notificationsfor
Employees & Customers
The Notification Challenge• Getting the right message to the
right person at the right time
• Meet customer and employee communication needs
• Communicate privately
• Message Delivery and Tracking
• Meet regulatory requirements
• Cut costs
Crisis Deflected“This storm hit us at the worst possible time being one week before the election, and election advertising being more than 30% of our business this year.”
“Your tool allowed NCC Media to continue operating, reallocate resources from non-affected regions to supplement the personnel losses in the affected regions. Your support is great, product is great, thank you!!”
Seth Weingarten, VP, Network
Technologies , NCC Media
Prepardness Communications
• Solves the notification dilemma with an integrated, customizable platform
]
Use Cases• Emergency Notification • Workforce Coordination • First Responders• Closing Notices• Mass Community Notification
• Security Coordination• Regulatory Reporting• Secure Executive
Communications• Logistics coordination• Campus Shelter in Place or
Evacuation Notices
Secure 2-Way Communication
• Secure
• Closed Loop
• Encrypted
• HIPAA Compliant
• Guaranteed Delivery
• Compatible with Existing Paging Systems
Mass/Group Notification
• Evacuate/Shelter In Place
• Facility Closing
• Personnel Recall
• Shift Management
• Crisis Communications
Customer Engagement Services
• Notification of Business Disruption
• Confirmations
• Reminders
• Deliveries
• Surveys
• Polls
• Concierge Services
Closed Loop Reporting
Track Results in Real Time, Run Reports
Partnering for SuccessEVM3
Testimonials
There is great peace of mind, knowing that we have a quick, reliable, and easy to manage warning system in
place, ready to respond, when the unexpected happens.
“” - Eugene Conlogue
Millinocket, Maine
While ENS can be used for any number of message broadcast purposes, our primary concern was our ability to effectively manage communication in the event of a disaster and/or potential health crisis.
“”
- Sue McIntoshIngham County Health Department
Mutare Software Applications
EVM Plus
Message Mirror
Message Rescue
Message Archive
Mailbox Escalation
Message Monitor
Message Migration
giSTT Messaging
Messaging
Vital Link Smart Notification
giSTT Audio
Out Caller/Reminder
Voice Forms
Locator
Survey
Process Automation
Computer/Telephony
Password Reset
IVR
Custom Solutions
