USE OF ICT IN HYDERABAD CITY POLICE

making life easy

• Hyderabad City is 400 years old city• It has now almost 7 million citizens• About 9000 policemen are there in the city• There are 65 police stations and 18 traffic

police stations• Almost all the police stations are connected

by broadband• Yet the citizens were not satisfied.

Quality, a major casualty

• Traffic Challan compliance was frustratingly low

• Citizens always wanted updated info on traffic status

• Citizens wanted bandobust forecasts so that to plan for next day.

• Except for meeting superiors personally there was no alternative for grievance redressal.

Crime Awareness was low..

• Counter crime campaigns were ad hoc• Victims of cybercrime were the most harassed

lot• City police didn’t have enough trained hands

to investigate cybercrime.• Press was finding it very difficult to get press

notes• Lack of transparency led to confusion and

corruption

• Services like Arms licence, Passport verification, foreigners registration were confusing

• Many citizens complained about the luke warm response of dial 100 system

• Communication gap within the organisation. - Radio/fax messages not reaching the field ranks - Abnormal delay in delivery of messages - Hang ups in the web based services - Lack of knowledge about sensational crimes, issues of law

and order implications, urgent issues concerning citizens - No secrecy about sensitive messages

What we attempted..

Smaller Innovations

• Created City Computer Training Centre(CCTC) for capacity building and a nerve centre for all IT activities

• Created a pool of skilled policemen to run the IT infrastructure

• Expanded our IT Support Teams• Set out on information gathering drive

keeping the daily needs of citizen in view

Smaller Innovations• Launched an official website,

hyderabadpolice.gov.in• Started passport verification online• Foreigners registration online• Stolen Vehicle Database• Brought lot of transparency in procedures• Created a forum, ADDA to share views on

traffic, crime, women, corruption etc• Crime Busters Link

Smaller Innovations

• Launching of traffic site www.htp.gov.in• This gives live updates and alternate routes• Started e-Challan for better compliance• Wake Up Hyderabad ! E-Campaign on traffic• htp.gov.in received 76,47,375 in 122 days

alone• Online registration of FIR

Mobile based services

• Hoshiyaar Centre• SMS broadcasting Centre• SMS 9010100100 an alternative to Dial 100• Free Crime Alerts to all those who subscribe• Legal alerts to all police officers everyday• Counter Terror Caller Tunes

SMS 9010100100

Free Crime Alerts

Stolen Mobile Tracking Unit(SMTU)

• All complaints of mobile phone loss and theft are taken up here

• They are continuously tracked with the help of Mobile Operators

• Recovery rate has been 60%

Impact• Hundreds of people writing to police everyday

over net• hyderabadpolice.gov.in received 1,01,58,684

hits in 329 days alone• Security education is taking place online• Compliance to e-challans has grown multifold• Status of Passport verification has never been

easy• Online registration of foreigners

Cyber Crime Cell

Cybercrime…Report here

Cyber Crime Cell

• Started with minimum investment with help of PCS, FSL and GEQD

• Run by one Inspector and 6 Police Constables• Investigates cases of Credit Card frauds,

hacking, Cyber stalking, SMS/Email abuse, Nigerian frauds etc

• Spreads awareness about safety on mobiles and internet

Cyber Criminals nabbed by CCC

Launching Cyber gifts

Cyber-evangelists in action

Alerting Cyber Café Owner

Thank You