Dr Mary BackhouseChief Clinical Officer

Our ‘Big Questions’

Urgent Care

Qx) How confident are you that your GP Practice can successfully manage a medical crisis affecting you, or a close family member?

1. Extremely confident2. Reasonably confident3. Partially confident4. Not confident5. Uncertain

Urgent CareQx) If you need to access an Emergency Department (A&E) what would you consider the most important factor:(Select in order)

1. Location – it’s easy for me to travel to?2. A range of medical specialities but not all?3. Full range of all medical specialities?

Planned CareChoose in order of importance the areas that you think we should focus on within our planned care plan(Select in order)

1. Moving care pathways such as diabetes, dermatology, opthalmology and musculoskeletal care into the community

2. Improving GP access to diagnostics3. Getting patients more involved & responsible in

their care4. Developing alternatives to face to face consultations5. Supporting GP with specialist telephone or email

advice

Planned CareHow can your clinician best involve you in decision making about your treatment and care?(Select in order)

1. Provide me with information about all of the treatment options available

2. Inform me about the risks and benefits of each option3. Give me enough time to make my decision4. Signpost me to information on the Internet or give

me a leaflet which will help me to make decisions5. Explain what decision making tools may help me6. Make the decision for me – the clinician is the expert

Continuum of Adult Care

What do you see as the key priorities of a community service ? (select in choice order)

1. Ensuring a joint health and social care system for adults and children,

2. Improving quality and innovation3. Delivering cost effective, high quality care 4. Reducing health inequalities; working in partnership5. Giving people confidence and skills in self care to stay as healthy

as possible 6. Improving care by ensuring easy access to shared clinical

information, which is up to date, meaningful and accurate7. Creating an environment which promotes good patient

experience

Continuum of Adult CareWhat do you value most ? (select in order)

1. Timeliness of receiving care2. The organisation of services3. The integration of services4. The quality of care provided5. The quality of information to inform your care6. The experience of family, friends and carers

Children and Young People’s Care:

Qx) Services for children and their families could be more effective and supportive if health service, social care and the education teams worked more closely together

1. Strongly agree2. Agree3. Disagree4. Strongly Disagree

Children and Young People’s Care:Qx) The priorities for children and young people can get lost in an area where the needs of the older population are more apparent

1. Strongly agree2. Agree3. Disagree4. Strongly Disagree

What was your favourite part of the event?Select in order

1. The morning presentations2. The topic based workshop sessions3. The whole group voting session on our ‘big

questions’ for our 5 year Strategy4. Question and answer time

1. Events (like this one)2. Information on the NS CCG website3. Facebook updates4. Regular Twitter messages5. Through our Stakeholder Newsletter6. Out-reach work with the local community7. Updates to Healthwatch North Somerset8. I don’t need to be kept up to date

How would you like us to provide you with information?

How would you like to provide us with feedback?

1. Email, letter2. In person contact3. Social Media – Twitter, Facebook4. Phone5. Surveys6. Events 7. Invite us to your important community

meetings

Next StepsWe will:• publish all materials/presentations on our

website www.northsomersetccg.nhs.uk• post our event evaluation reports which will

include the key messages we have heard today

• At a later time, publish a “you said… we did” summary, showing how your feedback has influenced our decision making

Thank you