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Dr. Emily McIntoshStudent Support Advice & Guidance Manager
Directorate for the Student Experience([email protected])
The Atrium & the Student Information, Advice & Guidance
(IAG) Service
21st Century HE Context• 31st National Student Forum Annual Report:
“…The fact that we are now paying tuition fees means that there is more of a sense of “exchange”…this impacts on the quality of service that we expect” [Quotation from a Student]
• HE “Customer Service” & “Student Experience” principles• A student-centred University• Integration into the learning culture & environment• Existence of learning communities• Academic vs. Pastoral support• Focus on employability, volunteering, social responsibility,
transferable skills, international opportunities and wellbeing
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Welcome Desk
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IAG Meeting Room
CareersMeeting Room
Careers Office
IAG and IPO Office
Careers Library
Pod area
Study Abroad Library
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The Atrium…1st floor Uni Place
Some photos…
The Structure• The Alan Gilbert Learning
Commons• My Learning Essentials• Quiet/Group Study
• The Atrium• My Wellbeing• Careers Service• International
Programmes (Study & Work Abroad)
• Student Money Adviser• Student Support
Adviser• The Student Services
Centre• Funding/finance• Graduation• Visas• Student cards• International Advice
Team• Students’ Union
• Advice Centre• Societies• Exec Team
• School Welfare Officers
• Academic Advisers
• School Support Officers
• Teaching & Learning Officers
• Student Experience Officers
• The Disability Support Office
• The Counselling Service
• Counselling• Wellbeing
workshops• Training
• SPORT & Active Lifestyles
• Gym• Societies• Teams• Activities• Wellbeing
• Halls of Residence
• Pastoral Care Teams
The Atrium• Key central support services in a single location
– Information, Advice & Guidance, Careers Resource Centre, International Programmes Office (IPO)
• Expert advice in a relaxed, neutral, environment• Bookable space/zones for one-to-one meetings, group
workshops and events• Zones for confidential and non-confidential conversations• Quiet study, PC Access, WiFi, Printing, Photocopying• Open from 9-5pm, Monday to Friday• Making the Most of Manchester – identifiable brand
The IAG Service• Team of 5 – Manager, Money Adviser, Student Support
Adviser, 1 x Student Support Assistant, 2 x Interns• Money, budgeting and financial advice• Health & Wellbeing• Support for Care Leavers, Students with Families, Students
Living Off-campus• Events and workshops associated with the student life cycle• Supporting students to navigate University policies and
procedures• Working with services across campus to provide signposting
Communicating with Students• “Make the Most of Manchester”• AV Screens• Blog (http://uomtheatrium.wordpress.com)• Social media channels (Facebook x 3, Twitter x
4)• Email: [email protected] • Newsletter for colleagues• Info Zone on Ground Floor of University Place
On tour…
• 6 Roadshows, 210 Students
• Stopford Building, 62 Students• Learning Commons, 61 Students• Library, 21 Students• SSC, 37 Students• George Begg, 26 Students• Joule Library, 12 Students
Impact & Case Studies
• Careers Guidance Appointments – up 18.5% October 2013, 26.8% Jan 2014
• International Programmes Appointments – up 144%• Student Money Adviser Appointments – up 204%• Student Support Adviser – 141 appointments to end
March• Average 2,000 visits/week, 477/day• 2014/15 – assessing impact of services on student
behaviour/learning
Any Questions?
Individual/Group Tours [email protected]
http://uomtheatrium.wordpress.com @UomTheAtrium
@UoMSSA@UoMSMA
@UoMGreenAtrium