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Dr. D V S Rao
Interaction onKnow Your Customer & Anti Money Laundering,
BCSBI, Customer care & RTIBanking Ombudsman & Consumer forum
Facilitator
Dr D V Srinivasa RaoFaculty, IMAGE, CHENNAI04/19/23
Which is not an official Valid Document?
a. Driving License
b. Aadhar Card
c. NREGA card
d. Ration Card
04/19/23 Dr. D V S Rao
As per latest KYC guidelines how many officially valid documents are there.
a. 10
b. 8
c. 6
d. 5
04/19/23 Dr. D V S Rao
Which is not an integral part of KYC Policy
a. Customer Acceptance Policy
b. Customer Identification Procedures
c. Monitoring of Transactions
d. Customer Credit Worthiness
04/19/23 Dr. D V S Rao
Which is not a Risk Perception under KYC
a. Low Risk
b. Country Risk
c. Medium Risk
d. High Risk
04/19/23 Dr. D V S Rao
Who is not a High Risk Customer ?
a. Antique dealer
b. Having own money service bureau
c. Deals in arms and ammunitions
d. Salaries persons with Annual Income of Rs. 5 lacs
04/19/23 Dr. D V S Rao
Which is not an ID proof under KYC for customer who is not categorized as low risk customer?
a. Adhar Card
b. Passport
c. Pan Card
d. ID card issued by employer
04/19/23 Dr. D V S Rao
What is the cutoff point per month for CTR?
a. Individual transaction above 5 lacs
b. Only Individual transaction above 10 lacs
c. Series of transaction exceeds 5 lacs
d. series of transactions exceeds 10 lacs
04/19/23 Dr. D V S Rao
Review of risk categorization for medium risk customers (updating of KYC) should be done in every--------years
a. 2 years b. 5years c. 8 years d.10 years
04/19/23 Dr. D V S Rao
A public trust account having annual turnover less than 1 lakh should be classified as
a. Low Risk
b. Medium Risk
c. High Risk
d. No classification
04/19/23 Dr. D V S Rao
In case of low risk individual customer of business class, what should be the threshold limit?
a. Rs.10 lakh or annual turnover whichever is higher
b. Rs.10 lakhs or one month turn over whichever is higher
c. Rs. 50 lakhs or 25% of annual income whichever is higher
d. Rs.50 lakhs or one month turn over whichever is higher
04/19/23 Dr. D V S Rao
COMPLIANCE FUNCTIONS /
04/19/23 Dr. D V S Rao
Which committee recommended that each Bank should nominate a Senior Level Bank Officer as ―Compliance Officer?
a) Damodaran Committee
b) Khusro Committee
c) Ghosh Committee
d) Gupta Committee
04/19/23 Dr. D V S Rao
Who is the compliance Officer of our Bank at present?
a) Shri Hanumanthu Sanyasi
b) Shir P Dharmaraj
c) Shri Abraham Lincon Gera
d) Shri R Manimaran
04/19/23 Dr. D V S Rao
Dr. D V S Rao
BCSBI
The Banking Codes and standards Board of India, Reserve Bank of India Building,C-7, 4 th Floor,Bandra Kurla Complex,Mumbai - 400 051.Ph. 022 - 26573715, 26573724 Fax 022 - 26573719. Website: www.bcsbi.org.in , [email protected]
Established in February 2006
04/19/23
Dr. D V S Rao
Is it mandatory that the Banks should be members of BCSBI and adopt the codes?
No it is optional. But most of the Banks have become members.
Whether BCSBI is for Public Sector Banks only?
No. All Banks can be the members
Who is the Code Compliance Officer of our Bank? Shri R Manimaran, GM (P&D)
04/19/23
Dr. D V S Rao
Objectives of BCSBI Code
To promote good and fair Banking practices by setting minimum standards in dealing, Rights of Customers, Obligation, commitments to be given by the Banks to the customers, Transparency, Non discrimination in providing Banking Service,
What are the latest Codes of BCSBI
BCSBI Code of commitment to customers January 2014 & Code of Commitment to Micro & Small Enterprises August 2012
04/19/23
Dr. D V S Rao
In terms of circular GENL-91/2013-14, what are the parameters considered for rating of the Banks by BCSBI?
A. Information DisseminationB. TransparencyC. Customer CentricityD. Grievance Redressal E. Customer Feedback.
04/19/23
Dr. D V S Rao
Out of the above 5 parameters, in which area, immediate improvement is required as per the circular?
Information dissemination
In how many languages the Comprehensive Notice Board must be?
Bilingual in Hindi belt and trilingual in other states
04/19/23
Dr. D V S Rao
What are the major classifications of the comprehensive Notice Board
A. CUSTOMER SERVICE INFORMATIONB. SERVICE CHARGESC. GRIEVANCE REDRESSALD. OTHER SERVICES PROVIDEDE. INFORMATION AVAILABLE IN BOOKLET
FORM
04/19/23
Dr. D V S Rao
How many sets of Customer service Folders should be available in the Branches
3 sets one each with BM/ABM and May I Help You desk
In which section of the comprehensive notice board is the Code of Bank’s commitment to customers displayed
E. INFORMATION AVAILABLE IN BOOKLET FORM
04/19/23
Dr. D V S Rao
Whether nomination is compulsory?If nomination is not required, a confirmation should be obtained from the customers
‘We exchange soiled notes and mutilated notes’. In which section of the Comprehensive Notice Board the information is availableIn A. Customer service information‘We accept/exchange coins of all denomination’. In which section of the Comprehensive Notice Board the information is available
In A. Customer service information
04/19/23
Dr. D V S Rao
Monthly customer service committee meetings are optional/mandatory at Branches/Zonal OfficesMandatory
A customer enters the Branch at 2.55 p.m. The business hours are upto 3 p.m. There is a big queue and it may take 30 minutes for the customer to transact. Can the customer be asked to come on the next working day?
All the customers who enter the banking hall before the close of business hours should be attended to
04/19/23
Dr. D V S Rao
Whether the comprehensive notice board be updated regularly
The Board should be updated regularly and the date up to which it is updated should be displayed on the Board itself
Within how many days of repayment of dues, the branch has to release the securities to the borrower/guarantor as per the BCSBI codes
Within 15 days
Whether May I Help You counter is to be made available
May I Help You counter is mandatory for all branches except very small branches either exclusively or combined with other duties, located near the entry point of the banking hall.
04/19/23
Dr. D V S Rao
Whether complaint can be filed before BCSBI for non compliance of provisions of the code
YesWhether BCSBI can penalize banks for non compliance of provisions of the code
Yes. Penalties like publication of the Bank’s name in their Annual Report, issue of direction / warning to member banks, Cancellation / suspension of membership for a limited period & public censure by notifying in the media in respect of breach or breaches
04/19/23
Dr. D V S Rao
Whether the BCSBI Code overrides RBI rules & Guidelines
No. The Code does not replace or supercede the regulatory or supervisory instructions of RBI
Whether the provisions of the code is restricted to specific products and services of Banks
No. It is applicable to all the products and services offered by Banks
04/19/23
Dr. D V S Rao
Whether the member Bank can levy certain charge which was not disclosed by them
Non disclosure of information and not transparent in operations is violation of code provisions
Providing misleading information to customers is considered as
Providing misleading information is considered as not transparent
04/19/23
Dr. D V S Rao
Whether Names & contact details of Branch Manager, Nodal Officer ( Zonal Level) and Principal Nodal Officer to be displayed in Branch Notice Board Yes
What is MITC Most Important Terms and Conditions
Whether MITC to be given apart from the terms and conditions of the productsYes. Most important Terms and conditions for all the products should be made known to the customers
04/19/23
Dr. D V S Rao
Which are the information to be kept in booklet form
Policy on Deposits, Cheque collection Policy, Compensation Policy, Security Repossession Policy & Grievance Redressal policy
Whether Bank has to compensate the customers towards the loss suffered by the customers due to the mistakes committed by the Bank?
Yes – To be incorporated in Compensation Policy
04/19/23
Dr. D V S Rao
Whether the customer to be informed to whom they may lodge complaint if the grievances are not redressed at the Branch level?
Yes the customer has to be informed of the Officer (Names and contact details) to whom the complaint can be escalated
Whether maintaining secrecy of the customer is covered under BCSBI Code? Yes
Whether a customer can be discriminated with the quantum of business , the level of connection No
04/19/23
Dr. D V S Rao
Whether the customer to be given the option of choosing from Fixed / Floating rate of interest in case the Bank offers product with both rates of interest?
Yes
Whether Pre payment penalty can be collected for Home loans?
Intimating change in rate of interest, terms and conditions of the products is optional? No it is mandatory
30 daysChange in rate of interest to be intimated to the customer within
Not permitted
04/19/23
Dr. D V S Rao
If the Change is disadvantageous to the customer is there any option available customer?
The customer may accept the same. If not acceptable he can close the account within 60 days
Whether the Bank can insist the customer to take insurance policy from a specific insurance company?
No. The customer can get the insurance from any insurance providerWhether the customer has to be provided with the copies of documents executed by him?
Yes it is mandatory ( to be provided free of cost)
04/19/23
Dr. D V S Rao
Whether copy of Credit Information Reports about the customer need to be provided to him? Yes (applicable charges fixed by bank from time to time can be collected from the customer
Whether sufficient notice to be given for collecting the dues in respect of overdue loans? Yes
Whether the names of recovery agents appointed by the Bank to be intimated to the borrower while initiating recovery action
Yes
Whether the Staff, Recovery Agent to disclose their identity to the borrower while approaching for recovery?
Yes
04/19/23
Dr. D V S Rao
During which time the Borrowers can be contacted for recovery?Normally between 07.00 to 19.00 hours
Is it obligatory on the part of Borrower to intimate the Bank about the change of address, contact Numbers etc?
Yes it is obligatory on the part of the borrowers
Whether the staff members to help the customer to write a complaint
Yes
04/19/23
Dr. D V S Rao
For a complaint received in writing within which time the same to be acknowledged?
As per the codes, within a maximum time of 7 days the complaint to be acknowledged if final reply / resolution is not given. The letter to intimate the probable time within which he/she will get final reply
What is the maximum time within which a complaint has to be resolved
As per our Policy a complaint has to be resolved within 21 days – 5 days Branch, 5 days ZO and 11 days for Corporate Office04/19/23
Dr. D V S Rao
A customer is approaching for foreclosure of deposit, what is to be done?The customer to be intimated of the interest rate he will be getting, the penalties that will be charged, if any
Whether BCSBI Code copy to be given to the customer at the time of opening of account?It is mandatory. At the time of opening of account the customer to be compulsorily provided a copy of the Code
04/19/23
Dr. D V S Rao
When an existing customer demands a copy of the Code, is it obligatory on the part of the bank to provide the same?
Yes
Whether the number of free transactions allowed in an account to be intimated to the customer?
Yes and the applicable charges beyond the free transactions also to be informed to the customer
Whether MICR Code IFC code to be incorporated in the Pass Book & Statement of account Yes
04/19/23
Dr. D V S Rao
Whether before changing an account in to inoperative account prior intimation to be given to the customer
Yes Three months before classifying the account into inoperative account the customer has to be intimated
Within what time the returned cheque to be handed over to the customer? Within 24 hours the cheque to be returned to the customer either personally or through post
What is the charge for the Inoperative account?
No charges
04/19/23
Dr. D V S Rao
Whether Clearing Cycle of collection of local cheques to the displayed in the Branch notice Board ?
Yes. Also the time up to which the cheques will be taken for same day’s clearing to be displayed in the cheque drop BoxWhether interest for the delay in collection to be given only on demand by the customer?No. it should be given even without demand by the customer
Whether acknowledgement is to be given when a customer gives letter for stop payment of cheque?
Yes. The customer to be informed of the charges for the same
04/19/23
Dr. D V S Rao
What is the maximum time within which a death claim is to be settled? Within 15 days
Whether the customer is to be informed of the documents to be submitted along with the application?
The application should contain the list of documents to be submitted along with the application to be provided to the customer
Whether acknowledgement to be given on submission of application for loan?Yes it is mandatory. Time norms for sanction of various loans for various limits to be strictly observed 04/19/23
Dr. D V S Rao
Whether notice to be given to borrower before classifying the account into NPA?
Yes prior notice to be given
For recalling advance whether prior notice to be served? Yes
Within how many days the securities to be returned after settling the liability Within 15 days
04/19/23
Dr. D V S Rao
When an individual is extending personal guarantee to a loan what are the information to be provided to him ?
The amount of liability for which he is extending guarantee. The circumstances in which the Bank will take recourse against him.
Bank got an adverse remark / adverse change in position of borrower whether such information to be passed on to the guarantor? Yes
Whether Do’s and Dont’s to the customers to be intimated for the electronic transactions to be intimated to the customer? Yes
04/19/23
Dr. D V S Rao
Customer Care &
Compensation
04/19/23
Dr. D V S Rao
Redressal of customer complaint
Branch Manager - 5 daysZonal Manager - 5 daysNodal Officer - 11 days
Outstation Cheques
4 major Metro centres – 7 DaysOther metro Centres and State Capitals– 10 Days (other than those of North Eastern States and Sikkim) All other centres – 14 days
Local Clearing Cheques - as on the date of settlement of funds in clearing
04/19/23
Dr. D V S Rao
Quantum of Compensation
Occasion Compensation to the extent of -
Unauthorised / Erroneous debit
loss of interest by value dating the transaction
ECS /other debits to accounts
compensate to the extent of financial loss
Payment of Stop Payment Cheques
Reverse within 2 working days and value-dated
Foreign Exchange Services
one week from the date of credit to Nostro Account/due date
Local Clearing Cheques Interest @ SB rate04/19/23
Dr. D V S Rao
up to 14 Days 14 < 90 days > 90 days
@ SB rate @ T D rate @TD + 2%
OD / OCC Applicable rate Applicable rate + 2 %
NEFT/RTGS/ NECS /ECS
beyond one day after receipt of the message
Repo Rate plus 2 %
Failure to execute S Is
Compensate the financial loss not exceeding R 100/- per occasion
ATM Failure Compensation of Rs 100/- per day beyond 7 days
Delay in crediting Outstation Cheques
04/19/23
Dr. D V S Rao
Banking Ombudsman
04/19/23
Dr. D V S Rao
What is the maximum award Banking Ombudsman can pass? An amount not exceeding the actual loss suffered by the complainant as a direct consequence of the act of omission or commission of the Bank, or Ten Lakhs of rupees whichever is less.
What is the amount of maximum compensation the Banking Ombudsman can pass for Credit Card related cases? Rs. One lakh taking into account the loss of complainant’s time, expenses incurred by the complainant, harassment and mental anguish suffered by the complainant.
04/19/23
Dr. D V S Rao
What is the time limit of the Award passed by the Banking Ombudsman and when the Award gets lapsed ?
Unless not accepted by the complainant within 30 days from the date of receipt of Award, it gets lapsed.
Whether Appeal can be preferred against the award passed by Banking Ombudsman?
Yes within 30 days of receipt of the Award both by the Bank and by the complainant.Who is the Appellate Authority under Banking Ombudsman?
Deputy Governor, RBI
04/19/23
Dr. D V S Rao
Whether a complaint against a Branch in Mumbai can be lodged with Chennai Ombudsman. If filed what action Banking Ombudsman Chennai will take? No. Complaint can be filed before the Banking Ombudsman of the Jurisdiction under whom the Bank Branch is functioning. If a complaint is filed before another Banking Ombudsman the same will not be entertained but it will be forwarded to the respective Banking Ombudsman.
Who is the Nodal Officer of the Bank for Banking Ombudsman in our Bank?
Shri R Manimaran, GM (P&D)
04/19/23
Dr. D V S Rao
Whether a complainant can file complaint before Banking Ombudsman without approaching the Bank concerned? No. If the Banking Ombudsman has observed that the complaint was not made earlier to the Bank they may not entertain the complaint, but forward the same to the respective Bank as a first resort case for disposal by them
Whether a complaint can be filed before Banking Ombudsman when a case has been filed in Court of Law? No. Banking Ombudsman will not entertain complaints where for the same cause of action the issue is pending before any court of law including Consumer forum. But will take up issues against which a complaint is pending with Police authorities.
04/19/23
What is the maximum amount of compensation that Ombudsman can allow for a case referred to it?
a) Rs. 2 lacs
b) Rs.10 lacs
c) Rs.5 lacs
d) Rs.25 lacs
04/19/23 Dr. D V S Rao
If a Bank wants to go in for appeal against the decision of Ombudsman whose permission in the bank is required?
a) Board of Directors b) CMD / ED c) ALCO d) General Manager
04/19/23 Dr. D V S Rao
Award of Ombudsman is binding on Bank if customer gives acceptance within ____ days from receipt of award?
a) 30 b) 60 c) 45 d) 15
04/19/23 Dr. D V S Rao
Banking Ombudsman Scheme comes in to force with effect from _____ covers all Commercial Banks / RRBs / Scheduled Primary Cooperative Banks
a) January 1, 2006
b) August 15, 2006
c) October 2, 2006
d) January 26, 2006
04/19/23 Dr. D V S Rao
Dr. D V S Rao
Right to Information Act
04/19/23
Dr. D V S Rao
Whether a foreign national can seek information under Right to Information Act.?No. Only Indian National can seek information under Right to Information Act.
What is the fees for filing an application under RTI?
What is the fee for filing Appeal under RTI ?
No fees.
Rs. 10/=
04/19/23
Dr. D V S Rao
Whether all the information sought can be given?
Certain exemptions are given under Section 8 to 11 of the Act like, the information would affect the sovereignty and integrity of India, Third party information etc.
What is the time limit within which the information has to be provided?
Within 30 days of receipt of the application.What is the time limit up to which an appeal can be preferred?
Within 30 days of receipt of the information provided by PIO04/19/23
Dr. D V S Rao
In Our Bank whether Branch Manager, Zonal Manager can provide information under RTI?No. We adopt single window concept. Only PIO at Corporate Office can provide the information
What is the Penalty for delayed provision / non provision of information?Rs. 250/= per day for the delayed period of providing the information subject to a maximum of Rs. 25,000/=
What is the time limit for disposal of the appeal?
30 days from the date of receipt of the appeal, subject to maximum of 45 days.
04/19/23
Dr. D V S Rao
Who is the appellate authority of RTI complaints in our Bank?
Shir P Dharmaraj, GM ( R & L)
What is the time limit for the second appeal? ( Appeal to Central Information Commission)
Within 90 days from the date of receipt of the reply to first appeal
Who is the Principal Information Officer (PIO) of our Bank? Shri Hanumanthu Sanyasi, DGM P&E
04/19/23
As per RTI Act the KYC documents should be preserved for ------- years
a. 5 years
b. 10 years
c. No time period
d. 20 years
04/19/23 Dr. D V S Rao
Customer is defined under which act?
a. KYC / AML
b. Banking regulation act
c. RBI act
d. NI act
04/19/23 Dr. D V S Rao
As per KYC policy upto what period records are to be stored
a. 5 years
b. 10 years
c. 20 years
d. no time period
04/19/23 Dr. D V S Rao
Any delinquency on the part of the Public Information Officer can cost him a personal penalty of Rs._____ per day maximum being Rs.____ for failure to give information.
a) Rs.100 and Rs.5000
b) Rs.250 and Rs.10000
c) Rs.100 and Rs.25000
d) Rs.250 and Rs.25000 04/19/23 Dr. D V S Rao
What Information can ask under RTI?
a. Material held in electronic form only.
b. Material held as manual record only.
c. Both a and b.
d. None of the above.
04/19/23 Dr. D V S Rao
What is a Public Authority?
a. Any authority constituted by the constitution.
b. By law made by the Parliament.
c. By law made by a state legislature.
d. All the above.
04/19/23 Dr. D V S Rao
Who is a Public Information Officer?
a. Officer appointed by Public authorities.
b. CEO and Managing Director.
c. All Branch Managers.
d. None of the above.
04/19/23 Dr. D V S Rao
Who is an Assistant Public Information Officer in our Bank?
a. CEO and Managing Director
b. Executive Director
c. Zonal Managers
d. Branch Managers
04/19/23 Dr. D V S Rao
What is the Fee for Seeking Information from Central Government Public Authorities?
a. Rs.25/-(Rupees Twenty five only)
b. Rs.10/-(Rupees ten)
c. No fee required
d. None of the above.
04/19/23 Dr. D V S Rao
What is the Fee for the BPL applicant for Seeking Information under RTI?
a. Rs.25/-(Rupees Twenty five only)
b. Rs.10/-(Rupees ten)
c. No fee required
d. None of the above.
04/19/23 Dr. D V S Rao
Is there any specific Format of Application under RTI Act?
a. As per format available on RBI site.
b. Can be made on plain paper
c. As prescribed by respective public authority.
d. Format prescribed by GOI.
04/19/23 Dr. D V S Rao
Is it required to give any reason for seeking information?
a. The information seeker is not required to give reasons for seeking information.
b. yes the applicant has to give the valid reason.
c. As stipulated by the Public Authority.
d. None of the above.
04/19/23 Dr. D V S Rao
Is there any provision for exemption from Disclosure of Information?
a. There is no provision for exemption from disclosure of information.
b. Yes, Act enumerates the types of information which is exempt from disclosure.
c. Information is provided as per the discretion of PIO.
d. None of the above.
04/19/23 Dr. D V S Rao
Is there any assistance available to the Applicant for filing RTI application?
a. No assistance is provided.
b. The applicant may seek the help of PIO.
c. PIO has the discretion to provide the assistance.
d. None of the above.
04/19/23 Dr. D V S Rao
What is the Time Period for Supply of Information?
a. Within 30 days.
b. Within 45 days.
c. Within a week
d. Within 60 days.
04/19/23 Dr. D V S Rao
Is there any provision of Appeal under the RTI Act?
a. There is no provision to appeal.
b. Yes he may prefer an appeal to the first appellate authority who is an officer senior in rank to the Public Information Officer.
c . Appeal with the Central Information Commission
d. None of the above.
04/19/23 Dr. D V S Rao
Is there any scope for second appeal under the RTI Act?
a. There is no provision for 2nd appeal.
b. Second appeal can be made to CEO of the Bank.
c. Second appeal can be made to Central Information Commission.
d. To President of India
04/19/23 Dr. D V S Rao
To whom the complaints can be made under this Act?
a. To President of India
b. To CEO of the Bank.
c. To PIO /Central Information Commission.
d.Any of the above.
04/19/23 Dr. D V S Rao
What is Third Party Information?
a. Third party in relation to the Act means a person other than the citizen who has made request for information.
b. The definition of third party includes a public authority other than the public authority to whom the request has been made.
c. Third party in relation to the Act means a person who has made request for information.
d. Both a and b.
04/19/23 Dr. D V S Rao
Is there any organization(s) exempt from providing information under RTI Act?
a. Yes, certain intelligence and security organizations are exempted .
b. No organization is exempted.
c.Only central government offices are exempted.
d. Prime Minister office is exempted.
04/19/23 Dr. D V S Rao
Dr. D V S Rao
Consumer Forum
04/19/23
Dr. D V S Rao
JURISDICTION OF CONSUMER FORUM
•
O rig in a l Ju risd ic tionover 2 0 lacs u p to 1 c ro re S TA TE C O M M IS S IO N
A p p e lla te Ju risd ic tionover D is tric t F oru m
O rig in a l
su o m oto R evis ion
Ju risd ic tionu p to 2 0 lakh s D IS TR IC T F O R U M
O rig in a l Ju risd ic tionover 1 C rore
N A TIO N A L C O M M IS S IO N A p p e lla te Ju risd ic tionover S ta te C om m iss ionR evis ion a l Ju risd ic tion
S u p rem e C ou rt(F in a l A p p ea l)
04/19/23
Dr. D V S Rao
Appeal provisions
•Complaint is within limitation period -2 years from cause of action; •Complaint filed should be considered for admissibility in 45 days; •On admission notice to opposite parties is sent within 21 days ; •Opposite parties to file version within 30 days extended by another 15 days; After 15 days - If no appearance by opposite parties-exparte proceedings ; •If appeared and disputes proceeds to decide on evidence ; On evidence within 3 months the case be disposed; •Appeal - within 30 days but 50% or Rs.25,000/35000/50,000 whichever is less, of the amount of appeal, to be deposited
04/19/23
When appeal against the decision of the National Commission under Consumer Protection Act is to be made which of the following action is required?
a) 50% of the amount is to be deposited
b) Rs.20000 is the maximum amount to be deposited
c) 50% of the amount maximum of Rs.25000 is to be deposited
d) 50% of the amount maximum of Rs.50000 is to be deposited
04/19/23 Dr. D V S Rao
Limitation period is ______ under Consumer Protection Act, from the date of course of action.
a) 30 days
b) 24 months
c) 6 months
d) 12 months
04/19/23 Dr. D V S Rao
Up to which amount the consumer can file complaint with Consumer District Forum:
A)UptoRs. 5 lacs
B)UptoRs. 10 lacs
C)UptoRs. 15 lacs
D)UptoRs. 20 lacs
04/19/23 Dr. D V S Rao
Upto which amount the consumer can file complaint with State Commission:
a) Above 5 lacs to 10 lacs.
b) Above 10 lacs to 20 lacs.
c) Above 20 lacs to 1 crores.
d) Above 1 crore.
04/19/23 Dr. D V S Rao
Upto which amount the consumer can file complaint with National Commission:
A. Above 5 lacs to 10 lacs.
B.Above 10 lacs to 20 lacs.
C.Above 20 lacs to 1 crores.
D.Above 1 crore.
04/19/23 Dr. D V S Rao
Limitation for appeal from one consumer court to another consumer court under Consumer Protection Act is
a) 30 days from the date of order
b) 45 days from the date of order
c) 45 days from the date of receipt of order
d) 30 days from the date of receipt of order
04/19/23 Dr. D V S Rao
Dr. D V S RaoApril 19, 2023April 19, 2023 By Dr. D V S Rao By Dr. D V S Rao
ThankThank You…You…
Updated on 17.05.201504/19/23
