FROM PATIENT CENTERED TO PATIENT

DRIVEN CAREAhmed M AbuAbah, MD

Chief Executive officer

DisclosureAhmed M AbuAbah MD

I have NO actual or potential conflict of interest in relation to this activity.

I do not have any relevant financial relationships with any commercial interests.

PRINCESS NOURAH BINT ABDULRAHMAN UNIVERSITY

October 2008 a royal decree was issued to establish the first girls university in Saudi Arabia.

PRINCESS NOURAH BINT ABDULRAHMAN UNIVERSITY

20 Billion SAR

8 million square meters in size

PRINCESS NOURAH BINT ABDULRAHMAN UNIVERSITY

The campus was completed in a record 25 months

PRINCESS NOURAH BINT ABDULRAHMAN UNIVERSITY

Grand opening was on May 2011

2011

PNU CAMPUS

Central LibraryHolding more than 4.5 million books

PNU CAMPUS

Convention CenterCan hold more than 4,000 spectators

PNU CAMPUS

Community CentersStadium (7,000 spectators)GymnasiumOlympic poolRunning tracks

PNU CAMPUS

Automatic TrainThe campus is connected by 14 train stations consisting of 22

automated trains circling the colleges and housing compound.

PNU CAMPUS – RESIDENTIAL AREA

PNU is provides a dormitory for female students5,904 bedrooms 340 bedrooms for students

with special needs

PNU CAMPUS – RESIDENTIAL AREA

400 villas for faculty members

More than 1,000 apartments for others staff

PNU CAMPUS – RESIDENTIAL AREA

Schools and nurseries for girls and boys with a capacity of up to 720

PNU CAMPUS – NURSERIES AND SCHOOLS

SERVICE AREAS

SERVICE AREAS

SERVICE AREAS

PNU ENROLLED STUDENTS

46,289 Students 15 academic colleges.

HEALTH COLLEGES

College of MedicineCollege of DentistryCollege of NursingCollege of Health

Sciences and Rehabilitation

College of Pharmacy

SIMULATION CENTER

The largest in the Middle East.

RESEARCH CENTER

Consists of 36 laboratories for students and faculty.

KING ABDULLAH BIN ABDULAZIZ UNIVERSITY HOSPITAL

KING ABDULLAH BIN ABDULAZIZ UNIVERSITY HOSPITAL

Located in Riyadh as part of PNU campus.

The teaching hospital for Princess Nourah University

KING ABDULLAH BIN ABDULAZIZ UNIVERSITY HOSPITAL

State of the art facility covering an area of 99,733 m2

300 bed, single beds.

Oct 2009 March 2010Sep 2010 April 2011

KING ABDULLAH BIN ABDULAZIZ UNIVERSITY HOSPITAL

The hospital is preparing its Facilities

People and Processes for service rollout beginning in 2015

INSPIRED BY OUR VISION

KAAUH will be a role model for national university hospitals and recognized as a world class and

regional reference in Women’s Health, Adolescent Health, and Child Growth and Development.

OUR MISSION

We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare

practice, education, and research.

CENTERS OF EXCELLENCE

Women’s Health

Adolescent Health

Child’s Growth & Development

OUR VALUES

Patient-driven cultureHigh reliabilityProfessional ethicsTeamworkPerformance drivenLearning and sharing

PATIENT-DRIVEN CULTURE

We empower our patients and their families to become active partners in enhancing their health and wellness.

CENTRIC VS. DRIVEN IN LANGUAGE

Centric as having (something) as a central

interest, influence, subject, etc.

Driven as operated, moved, or controlled by a specified person.

PATIENT-CENTERED VS. PATIENT-DRIVEN

Patient-Centric

•Implies clinicians are in charge, even if the patient is at the centre.

Patient-Driven

•Means the patient is truly in the centre and in control.

PATIENT DRIVEN

The role of the patient shifts from minimally informed to an active participant, collaborator, and engaged in his/her care.

HOW TO BECOME PATIENT DRIVEN?

A Patient-driven facility is characterized as having high level of:

1. Transparency

HOW TO BECOME PATIENT DRIVEN?

2. Customization

HOW TO BECOME PATIENT DRIVEN?

3. Collaboration and patient choice

HOW TO BECOME PATIENT DRIVEN?

4. Responsibility-taking

HOW TO BECOME PATIENT DRIVEN?

5. Quantitative, predictive and preventive aspects

CREATING THE PATIENT DRIVEN MODEL OF CARE

The emerging methodology of patient-driven care involves:Health Social NetworksCustomization of careSelf-tracking

I. CREATING THE HEALTH SOCIAL NETWORKS

Creating the health social network involves creating a portal for patients to find:ResourcesEmotional support groups /

activitiesAccess to physicians for Q&A

I. CREATING OUR SOCIAL NETWORK Through the establishment of:

New Media Section in the Public Relation and Marketing Department.

Social Network Health Education and Promotion Team.Supporting hospital website design to include resources

and services.Hospital smart phone application.Patient and family resources rooms in the hospital

facility.

II. PERSONALIZED CARE

PERSONALIZED CARE

Ensuring patient privacy throughout the facility.Single patient rooms (300 single rooms)ED single treatment roomsPatient Experience journey

II. PERSONALIZED MEDICINE

The caretaker becomes a care consultant, co-collaborator in generating health plans together with the patient.

Creating personalized screening programs, annual check ups based on history and current health.

III. SELF TRACKING TOOLS

III. SELF TRACKING TOOLS

Through access to their Electronic Health Record.Request / view reportsUpdate biographical dataMake appointments

III. SELF TRACKING TOOLS

Health tracking Apps

KEY CHARACTERISTICS THAT WILL TRANSFORM CARE DELIVERY TO PATIENT- DRIVEN CARE

committed seniors leadership Using data to drive change — using regular

collection and feedback of patient care experience Engaging patients and family as partners

Building staff capacity and a supportive work

environment Ensuring accountability at all levels for improving

patient care experience Fostering an organizational culture that strongly

supports learning and improvement

KEY CHARACTERISTICS THAT WILL TRANSFORM CARE DELIVERY TO PATIENT- DRIVEN CARE

DisclosureAhmed M AbuAbah MD

I have NO actual or potential conflict of interest in relation to this activity.

I do not have any relevant financial relationships with any commercial interests.

THANK YOU

KING ABDULLAH BIN ABDULAZIZ UNIVERSITY HOSPITAL

A VISION TOWARDS EXCELLENCE