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Document Release Details Document Version: 1.1 Author : Ms.Nakshi Shah and Ms. Ankita Sharma Document Release Date: 20-12-2014

NEOX Configuration Guide 1.1

Contents

ABOUT THIS GUIDE .................................................................................................................. 9

PREFACE ....................................................................................................................................... 9

INTENDED AUDIENCE ................................................................................................................... 9

RELATED DOCUMENTATION ........................................................................................................ 9

1. INTRODUCTION ................................................................................................................ 10

1.1. STARTING THE NEOX SYSTEM .................................................................................... 11

1.2. MODULES OF THE PRODUCT ........................................................................................... 13

2. SERVER ............................................................................................................................... 15

2.1. NEOX CONFIGURATION ................................................................................................... 15

2.2. VMS CONFIGURATION .................................................................................................... 25

2.2.1. Creating a VMS Configuration ................................................................................ 25

2.2.2. Editing the VMS Configuration ............................................................................... 27

2.2.3. Deleting the VMS Configuration ............................................................................. 28

2.2.4. Searching the VMS Configuration ........................................................................... 29

2.3. DISPLAY SETTING ........................................................................................................... 30

2.4. GATEWAY PROFILE ......................................................................................................... 33

2.4.1. Creating a Gateway Profile ..................................................................................... 33

2.4.2. Editing the Gateway Profile .................................................................................... 36

2.4.3. Deleting the Gateway Profile .................................................................................. 38

2.4.4. Search for the Gateway Profile ............................................................................... 39

3. MAINTENANCE ................................................................................................................. 40

3.1. NETWORK CONFIGURATION ............................................................................................ 41

3.1.1. LAN .......................................................................................................................... 41

3.1.2. WAN ......................................................................................................................... 42

3.1.3. Media Server ............................................................................................................ 44

3.2. BACKUP CONFIGURATION ............................................................................................... 46

3.2.1. Upload a Bakup File ................................................................................................ 47

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3.2.2. Delete a Backup File ............................................................................................... 49

3.3. TCP DUMP UTILITY ........................................................................................................ 50

4. SUBSCRIBER MANAGEMENT ....................................................................................... 52

4.1 Creating a Subscriber ................................................................................................. 52

4.2. Bulk Creation for subscriber ....................................................................................... 60

4.3. Editing a Subscriber .................................................................................................... 65

4.4. Deleting a Subscriber .................................................................................................. 67

4.5. Searching and Downloading Subscriber ..................................................................... 68

5. TRUNK / CARRIER ............................................................................................................ 69

5.1. Creating a Trunk/Carrier ............................................................................................ 69

5.2. Editing a Trunk/Carrier .............................................................................................. 73

5.3. Deleting a Trunk/Carrier ............................................................................................ 74

6. SERVICE & FEATURE ...................................................................................................... 76

6.1. PACKAGE ......................................................................................................................... 76

6.1.1. Creating a Package ................................................................................................. 76

6.1.2. Editing a Package .................................................................................................... 77

6.1.3. Deleting a Package .................................................................................................. 79

6.1.4. Searching a Package ............................................................................................... 80

6.2. FEATURES........................................................................................................................ 81

6.2.1. Feature ..................................................................................................................... 83

6.3. SERVICE ........................................................................................................................ 151

6.3.1. Creating a Service ................................................................................................. 152

6.3.2. Editing a Service .................................................................................................... 155

6.3.3. Deleting a Service .................................................................................................. 156

6.3.4. Searching a Service ............................................................................................... 157

7. CONFERENCE .................................................................................................................. 158

7.1. CONFERENCE ROOM ..................................................................................................... 159

7.1.1. Creating a Conference Room ................................................................................ 159

7.1.2. Editing a Conference Room ................................................................................... 160

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7.1.3. Deleting a Conference Room ................................................................................. 162

7.1.4. Searching a Conference Room .............................................................................. 163

7.2. CONFERENCE USER ....................................................................................................... 164

7.2.1. Creating a Conference User .................................................................................. 164

7.2.2. Editing a Conference User .................................................................................... 166

7.2.3. Deleting a Conference User .................................................................................. 167

7.2.4. Searching a Conference User ................................................................................ 168

7.3. CONFERENCE CONFIGURATION .................................................................................... 169

7.3.1. Creating a Conference Configuration ................................................................... 169

7.3.2. Editing Conference Configuration ....................................................................... 171

7.3.3. Deleting a Conference Configuration ................................................................... 173

7.3.4. Searching a Conference Configuration ................................................................. 175

8. CALL PROCESSING ........................................................................................................ 176

8.1. CALL ROUTING ............................................................................................................. 177

8.1.1. Creating a Call Routing ......................................................................................... 177

8.1.2. PRI Call Routing ................................................................................................... 181

8.1.3. Editing a Call Routing ........................................................................................... 185

8.1.4. Deleting a Call Routing ......................................................................................... 187

8.1.5. Searching a Call Routing ....................................................................................... 188

8.2. EGRESS DIAL RULE ....................................................................................................... 189

8.2.1. Creating a Egress Dial Rule .................................................................................. 189

8.2.2. Editing a Egress Dial Rule .................................................................................... 193

8.2.3. Deleting a Egress Dial Rule .................................................................................. 194

8.2.4. Searching a Egress Dial Rule ................................................................................ 195

8.3. INGRESS DIAL RULE ...................................................................................................... 196

8.3.1. Creating a Ingress Dial Rule ................................................................................. 196

8.3.2. Editing a Ingress Dial Rule ................................................................................... 200

8.3.3. Deleting a Ingress Dial Rule ................................................................................. 201

8.3.4. Searching a Ingress Dial Rule ............................................................................... 202

8.4. INGRESS DIAL RULE SET ............................................................................................... 203

8.4.1. Creating a Ingress Dial Rule Set ........................................................................... 203

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8.4.2. Editing a Ingress Dial Rule Set ............................................................................. 204

8.4.3. Deleting a Ingress Dial Rule Set ........................................................................... 205

8.4.4. Searching a Ingress Dial Rule ............................................................................... 206

8.5. CALL RATING ................................................................................................................ 207

8.5.1. Creating a Call Rating ........................................................................................... 207

8.5.2. Editing a Call Rating ............................................................................................. 213

8.5.3. Deleting a Call Rating ........................................................................................... 214

8.5.4. Searching a Call Rating ......................................................................................... 215

8.6. SPECIAL DAY ................................................................................................................ 216

8.6.1. Creating a Special Day .......................................................................................... 216

8.6.2. Editing a Special Day ............................................................................................ 218

8.6.3. Deleting a Special Day .......................................................................................... 219

8.6.4. Searching a Special Day ........................................................................................ 220

8.7. RATING RULE ................................................................................................................ 221

8.7.1. Creating a Rating Rule .......................................................................................... 221

8.7.2. Editing a Rating Rule............................................................................................. 224

8.7.3. Deleting a Rating Rule ........................................................................................... 225

8.7.4. Searching a Rating Rule ........................................................................................ 226

8.8. TRANSLATION ............................................................................................................... 227

8.8.1. Creating a Translation .......................................................................................... 227

8.8.2. Editing a Translation ............................................................................................. 229

8.8.3. Deleting a Translation ........................................................................................... 230

8.8.4. Searching a Translation ........................................................................................ 231

9. REPORTS ........................................................................................................................... 232

9.1. CDR .............................................................................................................................. 233

9.2. OUTBOUND ABANDEND CALL REPORT ........................................................................ 240

9.3. OUTBOUND CALL REPORT ............................................................................................ 241

9.4. INBOUND ABANDONED CALL REPORT.......................................................................... 242

9.5. INBOUND CALL REPORT................................................................................................ 243

9.6. INTERNAL CALL REPORT .............................................................................................. 244

9.7. CALL SUMMARY EXTENSION REPORT .......................................................................... 245

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9.8. EXTENSION SUMMARY REPORT .................................................................................... 246

9.9. CALL RECORDING REPORT ........................................................................................... 247

10. STAFF MANAGEMENT .............................................................................................. 249

10.1. STAFF ......................................................................................................................... 250

10.1.1. Creating a Staff .................................................................................................. 250

10.1.2. Editing a Staff..................................................................................................... 253

10.1.3. Deleting a Staff................................................................................................... 254

10.1.4. Searching a Staff ................................................................................................ 255

10.2. ACCESS GROUP MANAGEMENT ................................................................................. 256

10.2.1. Creating a Access Group ................................................................................... 256

10.2.2. Editing a Access Group ...................................................................................... 258

10.2.3. Deleting a Access Group .................................................................................... 259

11. ALARMS ......................................................................................................................... 260

11.1. SEARCH ALARM ........................................................................................................ 260

12. CHANGE PASSWORD ................................................................................................. 262

13. LOGOUT ......................................................................................................................... 262

ANNEXURE A: ......................................................................................................................... 263

NEOX FEATURE COMPATIBILITY MATRIX .................................................................. 265

NEOX FEATURE CONFICTS ............................................................................................... 265

LIST OF FIGURES ................................................................................................................... 266

GLOSSARY ............................................................................................................................... 271

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About this guide

Preface This manual describes how to configure and operate NEOX System for UNIX platform for implementing various services.

Intended Audience This document is intended for the system administrators and anyone requiring a technical understanding of the NEOX product. Installing or upgrading the NEOX System requires a general knowledge of UNIX , Networking and the telephone interface.

Related Documentation The following documents provide additional information for the Configuration and use of NEOX product: Supported RFCS are mentioned in the Annexure

Note - Compliance to specifications & RFCs. The product rules the RFC definition however that is always done in good facility of the customer request. Generally, NEOX does Not overrule the RFC definitions, but there is some flexibility in the configurations by which the product may functionally differ from those recommendations. Elitecore recommends Not to make any disputes or prolonged debates on such kind of product behavior due to Configuration flexibilities.

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1. Introduction

The Neox IP PBX is a powerful business voice communications platform. It is a pure IP PBX designed to use IP networks for voice calls. Neox IPPBX support from 100 to 2000 users, the system will work with T1 /PRI lines for traditional Public Switched Telephone Network (PSTN) connectivity. In addition to traditional telephone lines, the Neox IP PBX can use VoIP SIP and H.323 Trunks, replacing traditional PSTN lines with a broadband telephone service. Neox IPPBX provides Dial Center Application on top of Enteprise communication platform for Voice Inbound and Outbound process. This powerful system includes a complete suite of business communication applications in one appliance:

Figure 1:1 : Neox Dial Center Deployment

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1.1. Starting the NEOX SYSTEM To configure, control, and monitor the NEOX System , you must login to its web-based portal. This requires a computer with an Ethernet port and a Web browser. NEOX recommends Mozilla Firefox or Google Chrome to ensure complete compatibility with the NEOX EMS.

Pre-requisities NEOX should be installed successfully on the machine NEOX server must be up and running Specifications for Using the GUI :

Web Browsers — Mozilla Firefox and Google Chrome Monitor — 1024 x 768 or higher

STEPS

1. Start your web browser, specify http://<<ipaddress/hostname>>:<<port>>/<<application-name>> For eg : http://10.106.1.67:28080/neoxems/login.do in the address bar, and press Enter. The Login page opens as shown in the below figure 1.2.

2. Specify the User Name and Password that you set during installation along with the User Group you would want to Login as either Admin, Super admin, etc

3. Click on GO 4. You will then land on the DashBoard of NEOX System

Figure 1:2 Neox IPPBX Login

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http://10.106.1.67:28080/neoxems/login.do


Figure 1:3 Screen of the NEOX Dashboard

Navigation Panel - Provides access to the various available Modules. Work Area - This is the area in which you perform all work.

5. GUI Icons

On the Right Top most side you will find Three button:

Home Icon

Shows the license Key Detail and the Latest Version of NEOX

Logout Button , it logs out the user and redirect to the login page

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1.2. Modules of the Product NEOX System comes bundled with : Server Maintenance Subscriber Management Trunk/Carrier Service & Features Conference Call Processing Reports Staff Management Change Password Logout

Server Server for Neox provides default/Updatable configuration for SIP, General , Datasource , Logging and SNMP functionality as well as configuration for Gateway Profile, VMS Configuration, Maintenance and Display Settings of Neox EMS.

Maintenance To configure networking settings for the LAN ,WAN and Media interfaces, backup configuration for taking of backup on regular basis and also a TCP Dump utility to take pcap from GUI.

Subscriber Management Subscribers can be created , modified, searched and deleted in Neox System using the subscriber Management module.

Trunk/Carriers Trunk/Carrier can be created, edited and deleted in Neox System through which call

routing takes place.

Service & Feature Service classes allow you to offer services to individual subscribers or to groups of subscribers. List of features along with their description and activation/deactivation codes is given in this module of Neox System.

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Conference Conference tab allows the user to use the conference feature by setting up conference Rooms and setting configuration for the same.

Call Processing Call Proccessing module talks about detail description of a call : Routing a call , Rating a Call , configuring Ingress Dial Rule, Egress Dial Rule , Special Day promotionals and offer etc.

Reports Neox EMS generates Reports like CDR, Outbound Abandoned Report, Outbound Call Report, Inbound Abandoned Report, Inbound Call Report, Internal Call Report, Call Summary Report , Extension Summary Report and Call Recording that are based on different search criteria.

Staff Management Neox staff management module allow Customers to create accounts for staff using which, they can perform, their duties in the system using the Operations Manager interface.

Change Password This module allows the user to change the password for the Neox EMS system login. Logout Allows user to logout from the Neox EMS system.

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2. Server

SERVER for NEOX provides default /updatable configuration for SIP, General settings , Datasource information , Logging and SNMP functionality as well as configuration for Gateway Profile ,VMS Configuration and Display Settings of NEOX EMS. This chapter discusses the following topics with Attribute level description: Neox Configuration VMS Configuration Display Setting Gateway Profile

2.1. Neox Configuration

ACCESS PATH Server -> Neox Configuration STEPS 1. On following the Server -> Neox Configuration access path, the below screen would be

displayed with the following fields and the description.

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Figure 2:1 Neox Configuration screen

2. Setting the values of the parameter as required

Provision i. Parameter Name – Name

Description – This field is the logical name of the NEOX Default Value – NEOX Valid Values – Name field canNot be edited

SIP

i. Parameter Name – SIP Port Count Description – Number of licensed SIP ports in the network to be used by NEOX.

Default Value – NEOX Cube – 100, NEOX Star – 400 Valid Values – 0 (zero) to 20000, depending on the number of ports supported by the NEOX and the license provided for.

Reload Required – Yes. Associated Registry Key – SIP Port Count.

ii. Parameter Name – SIP UDP Port

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Description – This field identifies the UDP port used by the system for SIP. You can modify the SIP port from default 5060 to any other UDP port such as 5061 if a problem with SIP messages is identified in the network.

Default Value – 5060 Valid Values – Any Valid Integer Reload Required – No Associated Registry Key – SIP Port

iii. Parameter Name – SIP Endpoint keep alive Interval Description – This field identifies how often SIP endpoints send a REGISTER message to the NEOX.

Default Value – 20 seconds Valid Values – Any Valid Integer Reload Required – No Associated Registry Key - SIP Endpoint KeepAlive Interval

iv. Parameter Name – SIP Endpoint Max Missed Keep Alive

Description – This field defines how many REGISTER messages can be missed from a SIP endpoint associated with the NEOX before it is de-registered from the NEOX. Default Value – 0 Valid Values – 0 to 10. When set to 0 (zero) this registry key is disabled. Reload Required - No Associated Registry Key - SIP Endpoint Max Missed Keep Alives

General

i. Parameter Name – Enable Border Agent Description – This registry key setting defines whether the NEOX utilizes the Border Agent for RTP processing and Media rely. When this registry key is enabled (ON), the NEOX utilizes the Border Agent(s) for RTP processing and Media rely on all calls completed by the NEOX. When this registry key is disabled (OFF), the NEOX does NOT use the Border Agent(s) for RTP processing and Media rely. Note: For Recording Feature this parameter should be enabled.

Default Value – Enabled (ON) Valid Values – Enabled (ON) / Disabled (OFF) Reload Required –No Associated Registry Key – Use Border Agent

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ii. Parameter Name – Enable Announcement Server

Description – Announcement Server to be used with NEOX for IVR. Default Value – Enabled (ON) Valid Values – Enabled (ON) / Disabled (OFF) Reload Required –No Associated Registry Key – Call Mgr Announcement Server Enabled

iii. Parameter Name – Enable Call Detail & Admin Record Description – Enables call detail records (CDRs) to be generated for call attempts. When enabled is (checked), the NEOX generates CDRs for connected voice, fax, and data calls as well as for Call attempts that last longer than the number of seconds specified by the Min. CDR Period parameter value. When this fields is disabled, the NEOX does Not generate a CDR.

Default Value – Enabled (ON) Valid Values – Enabled (ON) / Disabled (OFF) Reload Required – No Associated Registry Key – Gateway Enable Call Detail Record

iv. Parameter Name – Default Codec Type Description – Codec type used when a MGCP connection is initially established.Depending on the codec negotiated between the ingress and egress softswitches, the codec type may be modified during call setup. Default Value – G711 Valid Values – G711, G711Alaw_64, G723, G729 Reload Required – Yes Associated Registry Key – MGCP Default Codec

v. Parameter Name – Minimum CDR Period (sec) Description – Specifies the time interval (in seconds) that a call must be up in order for the NEOX to generate a Call Detail Record (CDR). Default Value – 0 For example: If Min. CDR Period is set to zero (the default value), a record will be generated by the ingress/egress NEOX fifteen seconds after the call is initiated. Examples of call attempts include destination line is busy and No answer.

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Valid Values – Any Valid Non-Negative Integer (seconds) Reload Required – No Associated Registry Key – Gateway Minimum CDR Period

Datasource i. Parameter Name – SID

Description – SID is datasource name of database used by NEOX. Default Value – Servier IP address configured during setup.

Valid Values – Any Valid String Reload Required –Yes (Upload Configuration and Update) Associated Registry Key – Account Manager Data Source Name

ii. Parameter Name – User Name Description – Username with which NEOX accesses the Database. The username must be the one associated with the owner of the tables in the Database.

Valid Values – Any Valid String Reload Required – Yes Associated Registry Key – Account Manager Database User Name

iii. Parameter Name – Password Description – Password with which the Command Center accesses the NEOX Database

Valid Values – Binary (encrypted string). Reload Required – Yes Associated Registry Key – Account Manager Database User Password Logging

i. Parameter Name – Enable File Logging Description – When checked, enables the capture of log files. Default Value – Enabled (ON)

Valid Values – Enabled (ON) / Disabled (OFF) Reload Required – Yes Associated Registry Key – Logfile Logging Enabled

ii. Parameter Name – System Trace Command File Description – This field is enabled only when Enabled File Logging is Checked (Enabled (ON)). The system reads the trace configuration file during

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initialization. The file contains settings that informs NEOX what kinds of events to log. i.e SIP Event to log, H.323 Event to log, etc. Mainly used for Support and Maintenance Purpose. Default Value – debug.txt.ON Valid Values – Two template debug text files are provided on the NEOX. debug.txt.ON - All traces are enabled (set to 1). debug.txt.OFF - All traces are disabled (set to 0). Reload Required –No Associated Registry Key – System Trace Command File

SNMP

i. Parameter Name – Enable General SNMP Trap Description – Enables/disables the SNMP agent as part of the NEOX process Default Value – Enabled (ON)

Valid Values – Enabled (ON) / Disabled (OFF) Reload Required – Yes Associated Registry Key – Gateway Enable SNMP

ii. Parameter Name – User Community

Description – The name of the SNMP community for the NEOX. Default Value – Public

Valid Values – Enabled (ON) / Disabled (OFF) Reload Required – Yes

Associated Registry Key – This value is stored in the NEOX Database

iii. Parameter Name – Password Description – The password for the SNMP community specified in User/Community Default Value – Public

Valid Values – Enabled (ON) / Disabled (OFF) Reload Required – Yes Associated Registry Key – This value is stored in the NEOX Database Advanced Configuration

i. Parameter Name – Multiple IP Support Description – Whether to enable Multiple IP Support i.e this parameter is used when NEOX is forwarded on Live IP and the user needs to make calls using Neox. Default Value – Disabled

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Valid Values – Enabled (ON) / Disabled (OFF) Reload Required – Yes Associated Registry Key – This value is stored in the NEOX Database

ii. Parameter Name – Telephone UI Definition Description – This field contains the XML file name and is stored in the registry. Default Value – genericDialCenter.xml

Valid Values – genericDialCenter.xml Reload Required – Yes Associated Registry Key – This value is stored in the NEOX Database Register Trunk Configuration

i. Parameter Name – Register Max Retry Count Description – Number of Max count till which Neox will try to register the configured trunk Default Value – 3

Valid Values – Any valid integer Reload Required – Yes Associated Registry Key – This value is stored in the NEOX Database

ii. Parameter Name – Register Retry Timer (sec) Description – This field contains the time in seconds till which Neox will try to register the trunk. Default Value – 60

Valid Values – any valid integer Reload Required – Yes Associated Registry Key – This value is stored in the NEOX Database

3. Update and Upload Configuration Button

Figure 2:2 Update and Upload Configuration Buttons

Update – This function updates the new configuration over any previously saved configurations in the NEOX Database.

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Upload Configuration – Sends configuration information saved in the Database to

the NEOX configuration/registry file, through the IP address specified during configuration.

4. Right Hand Side Panel

Figure 2:3 Right hand side panel

Action Update System Configuration

If you want to return to the same page i.e. “System Configuration” after performing Reload Operation.

Process Management

Start/Stop Application

The NEOX must be restarted to load any Configuration and Database changes that do Not Reload Dynamically. Stopping and starting the NEOX terminates all calls in progress, causing a disruption in service.

Click on “Start/Stop Application” Link from Right hand side Menu the below screen with Name , Host Id and User Community is displayed with four operations buttons :- 1. Start Server 2. Stop Server 3. Halt Server and 4. Cancel

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Figure 2:4 Start/Stop Application

1. Start Server – Starts the NEOX

2. Stop Server - Shuts down the NEOX. OAM Agent remain active so that

It can communicate with the NEOX.

3. Halt Server - Completely shuts down the NEOX. Pressing the Halt button is same as running stopall. Halt kills the OAM Agent also.

4. Cancel – Cancels and returns back to the configuration page . Reload Configuration

“Reload Configuration” functionality of the NEOX can be used to make the attribute value change effective without stopping and starting the Server before and after changing the attribute value. You can simply change the attribute value as required and get the NEOX in sync with the Database by performing “Reload Configuration”. Changes like Adding a new Subscriber , Rating and Routing etc . Click on “Reload Configuration” Link from Right hand side Menu the below screen with Name , Host Id and User Community is displayed with two operation buttons :- 1. Reload 2. Cancel.

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Figure 2:5 Reload Configuration Screen

• Confirmation message is displayed on successful Reload Configuration.

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2.2. VMS Configuration The NEOX communicates with the voice mail server (VMS) via the Voice Mail Proxy process running on the NEOX. The Voice Mail Proxy is included in the NEOX software installation. When the NEOX receives a call for a SIP or MGCP endpoint configured for voice mail, the NEOX first attempts to route the call to the endpoint. If the NEOX receives a busy tone, or if the endpoint does Not answer the call before the maximum number of rings set for that endpoint, the Voice Mail Proxy process running on the NEOX routes the call to the VMS, which begins the process of allowing the caller to leave a voice message. Note: By default NEOX comes with inbuilt Voice Mail Server loaded into the system , However to configure external voice mail server in your network this configuration is used. Note : If call forwarding features (Call Forward All, Call Forward Busy, Call ForwardNoAnswer) are enabled on the endpoint, the NEOX applies call forwarding instead of directing the call to voice mail. Following actions can be performed on VMS Configuration : Create VMS Configuration Edit VMS Configuration Delete VMS Configuration Search VMS Configuration

2.2.1. Creating a VMS Configuration

ACCESS PATH Server ->VMS Configuration ->Create

STEPS 1. Click on “Create” button to create a new VMS server from the workarea where

VMS configuration List is displayed. 2. Create Page will be displayed as shown below :

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Figure 2:6 VMS Configuration


i. Parameter Name – VMS Name

Description – Enter a unique name in the VMS Name field to identify the VMS in your network. Default Value – None Valid Values – Any Valid String Reload Required – No Associated Registry Key – None

ii. Parameter Name – VMS IP address

Description – VMS IP address consists of VMS IP address, SIP port and Subscribe port , Subscriber port is optional. format: <IP Address>:<SIP Port>:<Subscribe Port> IP Address - The IP address of the voice mail server. SIP Port - The port on the VMS used to receive SIP requests. By

default, the SIP port is set to 5060. Subscribe Port - The port on the VMS used to receive SUBSCRIBE

messages. Provide the Subscribe port value when this parameter is required by the VMS.

Default Value – None Valid Values – Any valid IP , SIP Port , Subscriber Port Reload Required – No Associated Registry Key – None

IP Address Subscriber Port

SIP Port

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2. On clicking the Create Button the message is displayed saying VMS Pilot Number 'Demo' Created Successfully.

2.2.2. Editing the VMS Configuration

ACCESS PATH Server -> VMS Configuration -> Edit STEPS

1. Click on “Edit” button from the Existing VMS Pilot Number List to Edit a VMS Pilot Number.

Figure 2:7 VMS click on Edit Screen

2. Change the Value of the Parameter and Click on Update Button

Figure 2:8 VMS click on Update Screen

Click to Edit

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3. Confirmation message is displayed saying VMS Pilot Number 'Demo' Updated Successfully.

2.2.3. Deleting the VMS Configuration

ACCESS PATH Server -> VMS Configuration -> Delete

STEPS

1. Check on the VMS Name record from the workarea where Existing VMS

Configuration List is displayed, which you want to delete and then click on “delete” button as shown in the figure: If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 2:9 Delete Screen for VMS Configuration

2. It will ask for Confirmation click “OK” to proceed . Confirmation Message is displayed

“ VMS pilot Numbers deleted successfully “.

Step 2

Step 1

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2.2.4. Searching the VMS Configuration

ACCESS PATH Server -> VMS Configuration -> Search

STEPS 1. VMS Pilot Name is a search filter to refine your search , Enter the name of the VMS

Pilot Number you want to search from the list of the VMS Pilot Number displayed.

Figure 2:10 Search filter screen

2. On clicking “Search” button single search result record will be displayed as shown in

the below figure.

Figure 2:11 Displays Search result

3. There is a “Reset” Button in Search Filter. Reset Button will set the field again with the previous value.

Step 1

Step 2

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2.3. Display Setting This section comprises details of system parameters and provides an insight into each of them. All these system parameters have a factory setting, which is termed as “Default” value. However, you can set the values of these parameters from the permissible set of values or as allowed by the system based on your requirements. Note : After changing any of the Display parameters, we need to perform “Refresh”

ACCESS PATH Server -> Display Setting

STEPS

1. Date Format

Date values are displayed on most of the screens. The display of the dates in the system is governed by a system parameter named Date Format. The interpretation of dates differs culturally. The British interprets the date depiction “03/05/08” as 03rd May 2008 whereas the same is interpreted by Americans as Mar 05, 2008. Thus, arises the need for setting up the date format as per one’s requirements.

NEOX allows you to set the display of dates in the following format: MM/dd/yyyy hh:mm:ss wherein (dd : Date, MM : Month, yy : Year, hh : Hour, mm : minutes, ss : Seconds).

“Date Format” parameter is provided especially for the purpose of specifying a date format that has Date as well as Time. Default Date Format is “MM/dd/yyyy hh:mm:ss”. You can change value of this system parameter to any valid date format. But while setting the value in this system parameter, ensure that you specify a format that has Not just Date but Time also.

2. Short Date Format

“Short Date Format” refers to the date value which comprises of only date and no information about the timestamp. Short Dates can be seen when you select a date from the Calendar icon that are displayed in various screens, to select date for an event execution. For example, while creating a billing record in CDR report section, you select the From and To Time with the Calander icon next to the textbox. When you select a date from the calendar icon, the date is displayed in text box displayed before the icon. That date format is “Short Date Format”.

Format of short date can also be changed based on the requirement or choice. Examples of short date is MM/dd/yyyy. You can set any valid short date format as a value of “Short Date Format” system parameter.

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Figure 2:12 Display Settings

3. Datasource Max Row

“Datasource Max Row” Refers MaximumNoof rows to be displayed for Paging on all the screens. If you configure Datasource Max Row = 5 then even if it has more then 5 records it will display only five records on the first page and next 5 on next page and so on as shown in the below screen.

Figure 2:13 Number of records displayed in a page

4. Page Width

5 records are displayed in a single page

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Width of the Page can be set with the help of Page Width. This parameter is represented in percentage with 100% being the maximum page width.

5. Domestic Prefix Prefix that needs to be dialed for all calls between cities within a country.

6. International Prefix Prefix that needs to be dialed for all calls between countries.

7. City Code City code of the operator where the NEOX box is installed.

8. Country Code Country code of the country where the NEOX box is installed. Note : All the four parameters (Domestic Prefix, International Prefix, City Code, Country Code ) are generally used for Call Routing and Call Rating functionalities.

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2.4. Gateway Profile A Gateway Profile is automatically created in the NEOX Database for routing of calls to another network. One gateway profile is likely to be sufficient for all endpoints of a type (MGCP or SIP). Note: One Gateway Profile can be associated with multiple endpoints. Since gateway profiles are protocol specific, MGCP and SIP endpoints require unique profiles. Following actions can be performed on Gateway Profile : Create a Gateway Profile. Edit a Gateway Profile. Delete a Gateway Profile. Search for a Gateway Profile.

2.4.1. Creating a Gateway Profile

Figure 2:14 Gateway Profile Creation screen

i. Parameter Name – Profile Name Description –The name of the profile that we wish to create.

Default Value – Blank Valid Values – Any text value. Can contain numbers and punctuations too. Reload Required –Yes

ii. Parameter Name – Vendor Description –The name of the MGCP or SIP Vendor.

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Default Value – Blank Valid Values – Any text value. Can contain numbers and punctuations too. Reload Required –No

iii. Parameter Name – Signaling Proxy IP Address Description –The IP address of the gateway associated with the endpoint

Default Value – Blank Valid Values – Valid IP address Reload Required –Yes

iv. Parameter Name – Signaling Proxy Port Description – This field specifies the Port used for MGCP or SIP. Typically 2427 is the UDP port used for MGCP and 5060 is the UDP port used for SIP. Default Value – 5060

Valid Values – Any valid non negative integer . Reload Required –Yes

v. Parameter Name – EndPoint Types Description – This field identifies the end point hardware which can either be a Terminal or MCU or Gateway or Third-party Gatekeeper LRQ if there is a specific endpoint. If it is not specific , select Static Gateway which will be used in case of any end point not available in the list for selection.

Default Value – Blank Valid Values – Selection from checkboxes available . Reload Required –Yes

vi. Parameter Name – Call Types Description – This field identifies type of calls made through the network. Can be Voice/ Data/ Fax. Default Value – None

Valid Values – Checkbox containing options Voice / Data / Fax. Reload Required –Yes

vii. Parameter Name – Signaling Protocols Description – This field defines the type of protocol used to identify signaling encapsulation. Signaling is used to identify the state of connection between telephones or VOIP terminals. The user can select Clarent, H.323, MGCP or SIP protocol

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http://en.wikipedia.org/wiki/Communications_protocol

http://en.wikipedia.org/wiki/Encapsulation_%28networking%29

http://en.wikipedia.org/wiki/Signalling_%28telecommunications%29


Default Value – None Valid Values – Radio buttons containing options Clarent, MGCP, H.323 or SIP. Reload Required –Yes viii. Parameter Name – Streaming Protocols

Description – This field defines the protocol designed for use in entertainment and communications systems to control streaming media servers. The protocol is used for establishing and controlling media sessions between end points. Default Value – None

Valid Values – Checkbox containing options Clarent, RTP and RTCP. Reload Required –Yes

ix. Parameter Name – Fax Protocols Description – This field defines the protocol designed for sending Fax over the network. Default Value – None

Valid Values – Checkbox containing options AudioCodes andT_38. Reload Required –Yes

• On Successful creation a confirmation message is displayed as “Gateway Profile Gateway_demo Created Successfully”

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http://en.wikipedia.org/wiki/Streaming_media

http://en.wikipedia.org/wiki/Web_server



2.4.2. Editing the Gateway Profile

ACCESS PATH Server -> Gateway Profile -> Edit STEPS

1. Click on “Edit” button from the Existing Gateway Profile List to Edit a Gateway Profile.

Figure 2:15 Gateway Profile Update Screen

2. Change the Value of the Parameters and Click on Update Button

Click to update

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Figure 2:16 Gateway Profile Edit Screen

3. On Successful updation a confirmation message is displayed as “Gateway Profile

Gateway_demo Updated Successfully”

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2.4.3. Deleting the Gateway Profile

ACCESS PATH Server -> Gateway Profile -> Delete

STEPS

1. Check on the Gateway Profile Name record from the workarea containing existing Gateway Profile List which you want to delete and then click on “delete” button as shown in the figure: If you have more than one record and you want to delete all, check the “Sr.No. box” and then execute Step 2 all the records would be deleted in single go.

Figure 2:17 Delete Screen for Gateway Profile

2. On Successful deletion a confirmation message is displayed as “Gateway Profile Deleted Successfully”.

Step 2

Step 1

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2.4.4. Search for the Gateway Profile

ACCESS PATH Server -> Gateway Profile -> Search

STEPS 1. Profile Name and Vendor is a search filter to refine your search , Enter the Profile

name of the Gateway or the Vendor Name or both for the entry you want to search from the list and click on Search button.

Figure 2:18 Search for Gateway Profile

2. On clicking the ‘Search’ button, the record gets displayed with the given search

criteria.


Click here

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3. Maintenance Configuring networking settings for the LAN , WAN and Media Server interfaces.

Note : In case of any changes in LAN, WAN and Media Server interfaces, Reload Configuration is required. A backup, or the process of backing up, refers to the copying and archiving of the Neox

Configuration so it may be used to restore the original after a data loss event. The primary

purpose is to recover data after its loss, be it by data deletion or corruption. In case of loss

of data. On backup, the backup file is generated which can be downloaded on the system

and saved for future use.

We can also upload an existing backup file incase of system failure, which will load the

saved configuration to the system.

TCP Dump utility is provided so that the user can generate the PCAP and hand over to the

support team in case of any issue. Previously this was done from backend, but now has

been made available on GUI for ease of access. There is provision of start and stop packet

capturing in Neox-EMS. It will save pcap file at location /var/log/neoxpacketdump. tshark

utility is used for packet capturing.

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http://en.wikipedia.org/wiki/Data_loss

http://en.wikipedia.org/wiki/Data_corruption


3.1. Network configuration 3.1.1. LAN

ACCESS PATH Maintenance -> Network Configuration -> LAN

STEPS 1. Network Configuration LAN Settings page will be displayed as shown below :

Figure 3:1 Network configuration LAN Settings

2. Setting the values of the parameter as required:

i. Parameter Name – LAN Interface

Description – The interface on which LAN has been configured. It can either be eth0 or eth1 depending on the configuration done during installation.

Valid Values – The Ethernet Port available for LAN.

ii. Parameter Name – Static IP Description – A unique identifier for a specific TCP/IP host computer on a network. The IP stays the same each time the computer is restarted as opposed to a dynamic IP where the IP is reassigned each time the computer is restarted.

Valid Values – Any valid IP Address

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iii. Parameter Name – Gateway

Description – Gateway IP for the LAN interface Valid Values – Any valid Gateway IP Address

iv. Parameter Name – Netmask Description – Specify the subnet mask that is appropriate for the address you entered. By default, the Netmask is set to 255.255.255.0.

v. Parameter Name – HostName

Description – Specify a name to identify the NEOX on the network. This name can be anything meaningful to the organization and can be useful in the event that multiple NEOX are installed.

vi. Parameter Name – Primary DNS

Description – Specify the IP address of the primary DNS server provided by ISP or network administrator.

vii. Parameter Name – Secondary DNS Description – Specify the IP address of the Secondary DNS server provided by ISP or network administrator.

3. For Updating any value, change the parameter and Click on Update button. After that Reloading of Neox is required .

3.1.2. WAN

ACCESS PATH Maintenance -> Network Configuration -> WAN

STEPS 1. Network Configuration WAN Settings page will be displayed as shown below :

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Figure 3:2 Network configuration WAN Settings

2. Setting the values of the parameter as required: i. Parameter Name – WAN Interface

Description – The interface on which WAN has been configured. It can either be eth0 or eth1 depending on the configuration done during installation.

Valid Values – The Ethernet Port available for WAN.

ii. Parameter Name – Static IP Description – A unique identifier for a specific TCP/IP host computer on a network. The IP stays the same each time the computer is restarted as opposed to a dynamic IP where the IP is reassigned each time the computer is restarted.

Valid Values – Any valid IP Address

iii. Parameter Name – Gateway Description – Gateway IP for the WAN interface

Valid Values – Any valid Gateway IP Address

iv. Parameter Name – Netmask Description – Specify the subnet mask that is appropriate for the address you entered. By default, the mask is set to 255.255.255.0.

v. Parameter Name – Primary DNS Description – Specify the IP address of the primary DNS server provided by ISP or network administrator. This will be the address of default gateway

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vi. Parameter Name – Secondary DNS

Description – Specify the IP address of the Secondary DNS server provided by ISP or network administrator.

3. For Updating any value, change the parameter and Click on Update button. After that

Reloading of Neox is required .

3.1.3. Media Server

ACCESS PATH Maintenance -> Network Configuration -> Media Server

STEPS 1. Network Configuration for Media Server’s Settings page will be displayed as shown

below :

Figure 3:3 Network configuration Media Server’s Settings

2. Setting the values of the parameter as required:

i. Parameter Name – Media Server IP address Description – A unique identifier for a specific Media Server on a network. The IP stays the same each time the computer is restarted.

Valid Values – Any valid IP Address of the Media Server. ii. Parameter Name –Media Server Port

Description – This field identifies the port used by the system for Media Server. You can modify the port to any valid non negative integer where the traffic is assumed to be less.

Valid Values – Any Valid non negative Integer.

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3. For Updating any value, change the parameter and Click on Update button. After that

Reloading of Neox is required .

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3.2. Backup configuration

ACCESS PATH Maintenance -> Backup Configuration

STEPS

1. To create a backup file, enter the name of the file for your backup and click on “Backup” button shown below.

Figure 3:4 Displays backup screen

2. On clicking the Backup button the below screen is displayed saying that “Taking Neox Configuration Backup ” and on completion a messagebox is displayed saying “Neox configuration backup done successfully”.

3. You can Download the backup file created containing the Neox Configuration on your computer.

Figure 3:5 Displays backup screen after Creation

Click Here

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3.2.1. Upload a Bakup File


STEPS 1. To upload a Backup file, Browse through the location of the file and Click on Upload. It

will ask a message saying “Uploading file NEOX__2014_08_29__10_20_04__Demo__1_0_0.tar. Would you like to continue ?”

Figure 3:6 Displays Upload sreen for a backup file

Figure 3:7 Displays Screen after upload button is pressed

2. On clicking OK

Click Here

Click Here

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Figure 3:8 Display Screen during upload

3. On successful upload, a message is displayed saying “Neox configuration file uploaded successfully”.

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3.2.2. Delete a Backup File


STEPS 1. To Delete an already uploaded Backup file, click on the Delete button

Figure 3:9 Delete of Backup

2. It will ask for a confirmation on deletion as “Deleting file

NEOX__2014_08_29__10_20_04__Demo__1_0_0.tar. Would you like to continue ?” On clicking OK the file will be deleted.

Click Here

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3.3. TCP Dump Utility

ACCESS PATH Maintenance -> TCP Dump Utility

STEPS

1. To create a TCP Dump file / PCAP file , select the ‘Start’ button shown below and after capturing the call click on the ‘Stop’ button.

Figure 3:10 : TCP Dump Utility. Creating a pcap file

2. Once the call gets captured, the pcap file is saved in the TCP Dump List which can then be downloaded by clicking on the “Download” button.

Figure 3:11 Download PCAP file screen

3. The files older than 24 hours will be deleted automatically and the maximum size of a PCAP file is 10 MB.

4. To delete the PCAP file, select the file to be deleted and click on ‘Delete ’ button. The files will be deleted accordingly.

Start Stop

Click to download

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Figure 3:12 Delete a PCAP file

5. All PCAP files,can be deleted by selecting the checkbox above the list as shown below and clicking on “Delete” button. It will ask for a confirmation and delete all PCAP files.

Figure 3:13 Delete all PCAP Files

Step 1

Step 2

Step 2

Step 1

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4. Subscriber Management

Subscribers are nothing but the users / extensions that will be configured on the IP phones or the Soft phones on the Computer. It is the term used to refer to a person that has an account with a mobile network carrier. Subscribers use end instruments, such as telephones, modems, fax machines, computers, and remote terminals. This chapter discusses the following topics with Attribute level description: Creating a Subscriber Bulk Creation of Subscriber Editing a Subscriber Deleting a Subscriber Searching and Downloading Subscriber

4.1 Creating a Subscriber

ACCESS PATH Subscriber Management -> Subscriber ->Create STEPS

1. Click on “Create” button to create a new Subscriber from the workspace, where Subscriber List is displayed.

2. Create Page is displayed as shown below in the figure:

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Figure 4:1 Create Subscriber

3. Setting the values of the parameter as required :- Personal Information

i. Parameter Name – First Name Description – First name of the subscriber. Valid Values – Any Valid String Reload Required – No

ii. Parameter Name – Last Name Description – Last name of the subscriber. Valid Values – Any Valid String Reload Required – No

iii. Parameter Name – Email Address, Street Address, City, State, Zip and Country fields are for informational use only.

iv. Parameter Name – Pin Description – PIN , this is an Account Id used for Billing and Rating, It is a unique id. Either you can manually enter Pin number in the textbox field else click on the Auto check box and give a number of digits for a pin. It will generate a pin automatically. For example : If Auto is enabled , Pin digit Generated : 5 This means a random 5 digits pin would be internally generated and stored. Valid Values – Any Valid Integer Reload Required – No

v. Parameter Name – Password Description – Password for this subscriber account. When configuring a subscriber account for a SIP endpoint, the subscriber password must match the password set on the edge device endpoints. There are two ways to enter a password either you can manually enter Password in the textbox field or by clicking on the Auto check box which enables password digit auto generated field where you need to give Noof digits for the password. Doing this password would be generated and stored automatically. For example : If Auto is enabled , Password Digit Auto Generated : 5 A random 5 digits password would be internally generated and stored. Default Value – None Valid Values – Any Valid Integer Reload Required – No

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Portal Information

Figure 4:2 Create Subscriber with Portal information

i. Parameter Name – User Name Description – You can set the username used to login to the portal for that particular subscriber and use it to configure the features. Default Value – None Valid Values – Any valid username. Reload Required – No Associated Registry Key – None

ii. Parameter Name – Password Description – Password field who’s value is used to login to the portal for that particular subscriber. Default Value – None Valid Values – Valid password string Reload Required – No Associated Registry Key – None

Account Information

Figure 4:3 Create Subscriber Account Information

i. Parameter Name – Service Class

Description – You can associate particular Service class to the subscriber. ( For more details Refer : Service)

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Valid Values – pre configured Service classes Reload Required – No Associated Registry Key – None

ii. Parameter Name – Domain Description – Domain to which the subscriber belongs. If the subscriber is a part of the public domain but Not a member of a specific domain, leave this field blank. Default Value – None Valid Values – Reload Required – No Associated Registry Key – None

iii. Parameter Name – Account Type Description – The following subscriber types are supported by the NEOX Prepaid Account - An account for subscribers who purchase telephone service in time increments. A prepaid account can be used for a phone card or can be associated with an e ndpoint and phone number, and can only be used by one caller at a time. Postpaid Account – Designed for long-term subscribers, such as those receiving monthly telephone service to their homes or offices. A Postpaid account allows one or more callers to use the account simultaneously. Multiple Use Prepaid Phone Card – Designed for short-term subscribers who purchase telephone service in time increments. A multiple user prepaid phone card account allows one or more callers to use the account simultaneously. Default Value – Postpaid Valid Values – Prepaid - Select Prepaid Phone Card Account to create a prepaid, singleuser account that is associated with a phone card or an endpoint and phone number. Postpaid – Select Postpaid Account to create a Normal user account. Multiple Use Prepaid Phone Card - Select Multiple Use Prepaid Phone Card to create a prepaid, multiple user phone card account. Reload Required – No

iv. Parameter Name – Suspend Status Description – Whether the subscriber’s account is suspended or not. Default Value – None Valid Values –Not Suspended and Suspended

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Reload Required – No Associated Registry Key – None

v. Parameter Name – Enterprise Id Description – This Id is used to restrict the extensions within a particular group and cannot be used by other group. Default Value – None Valid Values – Reload Required – No Associated Registry Key – None

vi. Parameter Name – Enterprise Group Description – The group Id refers to an id where different extensions are added and can communicate internally and can access features like group pick up. Default Value – None Valid Values – Reload Required – NO Associated Registry Key – None

vii. Parameter Name – Expiration Description – Expiration date and time of the subscriber’s account. To select the day,month, and year from an interactive calendar, click on the Calendar icon and set the date. Use a 24-hour clock to set the time. For example, 3 P.M. is expressed as 15:00. Default Value – None Valid Values – Date selected from calander. Reload Required – No Associated Registry Key – None

Billing Status

Figure 4:4 Create Subscriber Account Information

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i. Parameter Name – Credit Limit Description – The maximum number of Units available to the subscriber account. Valid Values – Any valid integer Reload Required – No Associated Registry Key – None

ii. Parameter Name – Units Description – For a Post paid account, this field contains the number of units accumulated, where the units used for each call add to this field. For a prepaid account, this field contains the number of units that remain in their account, where the units for each call are subtracted from this field. Postpaid account (Non-prepaid) exceeds the number of units defined in the credit limit field, the subscriber canNot make calls from phone numbers associated with the account, but can receive calls. If the units for a prepaid account equals zero, the subscriber canNot make calls from phone numbers associated with the account, but can receive calls. Valid Values – Any valid integer Reload Required – No

SIP Details

Figure 4:5 Create Subscriber SIP Details

i. Parameter Name – Feature Package

Description – List of feature package associated with the subscriber. Valid Values – List of Created features are displayed Reload Required – No

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Associated Registry Key – None

ii. Parameter Name – End Point Number Description – Normally 3 to 4 digits Extension no of the endpoint. Valid Values – Any valid Integer Reload Required – No Associated Registry Key – None

iii. Parameter Name – Phone Number Description – “+” symbol is visible next to the the phone number text box, which specifies it takes the value and increments depending on the value defined in the number of subscriber parameter. For example: Phone Number : 1001 and Number Of Subscriber : 10 The Phone Number range would start from 1001 till 1010. Valid Values – Any Valid Integer Reload Required – No


iv. Parameter Name – Incoming DID Number Description – Incoming Direct Inward dial Number can be assigned to the subscriber, Normally greater than 6 or 7 digits. Valid Values – Any valid Number Reload Required – No Associated Registry Key – None

v. Parameter Name – Caller Id

Description – The Phone number to be displayed while making outgoing call. Valid Values – Any Valid Integer Reload Required – No Associated Registry Key – None

vi. Parameter Name – Internal Caller Id Description – The extension to be displayed while making internal calls. Valid Values – Any Valid Integer Reload Required – No Associated Registry Key – None

vii. Parameter Name – SIP Domain

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Description – Ip Address or Domain name of neox system Valid Values – Any valid string Reload Required – No Associated Registry Key – None

Advance Configuration

Figure 4:6 Create Subscriber Advance Configuration

• When you select a feature package other than default package , Additional

Configuration is enabled with Phone Number VMS configuration and Incoming DID Number VMS Configuration.

Phone Number VMS Configuration

i. Parameter Name – VMS Configuration

Description – List of VMS configuration is displayed and Neox System provides one Default VMS configuration which cannot be deleted but only updated. Valid Values – List of Created VMS configurations are displayed in drop down list. Reload Required – No Associated Registry Key – None

ii. Parameter Name – VMS Mailbox Number

Description – The number of the voice mail account associated with this phone number. Only provide a value in this numeric-only field if the associated subscriber account is configured for voice mail services in the NEOX. This field must match the mail box number provisioned on the Voice Mail Server. Valid Values – Any valid Integer, Generally it takes Phone Number Value as configured in the SIP Details section and can be modified if required. Reload Required – No

Click to expand

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Incoming DID Number VMS Configuration

i. Parameter Name – VMS Configuration Description – List of VMS configuration is displayed and Neox System provides one Default VMS configuration which cannot be deleted but only updated. Valid Values – List of Created VMS configurations are displayed in drop down list. Reload Required – No Associated Registry Key – None

ii. Parameter Name – VMS Mailbox Number Description – The number of the voice mail account associated with this Incoming DID Number. Only provide a value in this numeric-only field if the associated subscriber account is configured for voice mail services in the NEOX. This field must match the mail box number provisioned on the Voice Mail Server. Valid Values – Any valid Integer, Generally it takes Incomming DID Number

as configured in the SIP Details section and can be modified if required. Reload Required – No Associated Registry Key – None

4. Click on the “Create ” button once you entered all the required parameter.

4.2. Bulk Creation for subscriber

Creating more than more subscriber at a time which saves time.

ACCESS PATH Subscriber Management -> Subscriber ->Bulk Create STEPS

1. Click on “Bulk Create” button to create a new Subscriber from the workspace, where Subscriber List is displayed

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Figure 4:7 Create Bulk Subscriber

2. Setting the values of the parameter as required :-

i. Parameter Name – Number Of Subscriber

Description – Number of subscriber you want to create in single go. Valid Values – Any Valid non negative Integer Reload Required – No Associated Registry Key – None

ii. Parameter Name – First Name Prefix Description – First name of the subscriber is appended by the Phone Number which is entered in SIP Detail section. Valid Values – Any Valid String Reload Required – No

iii. Parameter Name – Last Name Prefix

Description – Last name of the subscriber is appended by the Phone Number which is entered in the SIP Detail section. Valid Values – Any Valid String Reload Required – No

iv. Parameter Name – Email Address, Street Address, City, State, Zip and Country fields are for informational use only.

v. Parameter Name – Pin

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Description – PIN , this is an Account Id used for Billing and Rating, It is a unique id. Either you can manually enter Pin number in the textbox field else click on the Auto check box and give a number of digits for a pin. It will generate a pin automatically.

For example : If Auto is enabled , Pin digit Generated : 5 This means a random 5 digits pin would be internally generated and stored. Valid Values – Any Valid Integer Reload Required – No

vi. Parameter Name – Password

Description – Password for this subscriber account. When configuring a subscriber account for a SIP endpoint, the subscriber password must match the password set on the edge device endpoints. There are two ways to enter a password either you can manually enter Password in the textbox field or by clicking on the Auto check box which enables password digit auto generated field where you need to give Noof digits for the password. Doing this password would be generated and stored automatically. For example : If Auto is enabled , Password Digit Auto Generated : 5 A random 5 digits password would be internally generated and stored. Default Value – None Valid Values – Any Valid Integer Reload Required – No

Portal Information

Figure 4:8 Create Bulk Subscriber Portal Information

i. Parameter Name – User Name Prefix Description – Prefix for the generated username of the portal for the particular subscriber through which we can log in and enable/ disable certain features for that particular subscriber. Valid Values – Any Valid string

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Reload Required – No Associated Registry Key – None

ii. Parameter Name – User Name Suffix Description – Suffix for the generated username of the portal for the particular subscriber through which we can log in and enable/ disable certain features for that particular subscriber. Suffix Digit is the number of digits to be added to the username for auto generated value. Valid Values – Any Valid String Reload Required – No

iii. Parameter Name – Password

Description – Password value for logging in to the portal for particular subscriber to enable / disable a feature for that user. Password digit is used to enter the number of digits the password should have when the user selects auto generated password checkbox. Valid Values – Any Valid String Reload Required – No

3. For description of Account Information , Billing Status , SIP Details and Advanced

Configuration kindly (Refer: Create Subscriber )

4. Click on the “Bulk Create ” button once you entered all the required parameter. On clicking Bulk Create a message is displayed “Do you want to list created subscriber detail ? “

Figure 4:9 Confirmation message for Bulk detail to be displayed

5. On clicking “OK” the bulk of subscriber created is displayed as shown below :

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Figure 4:10 Bulk Subscriber list

6. You can also download the subscriber list in CSV format by clicking on the “”Download CSV” button.

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4.3. Editing a Subscriber

ACCESS PATH Subscriber Management -> Subscriber -> Edit

STEPS 1. Click on “Edit” button from the of workarea as shown in the figure below :

Figure 4:11 Subscriber Edit


Click to Edit

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Figure 4:12 : Update Subscriber

3. On Successful updation a confirmation message is displayed saying “Subscriber

'6001 Updated Successfully”

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4.4. Deleting a Subscriber ACCESS PATH Subscriber Management -> Subscriber -> Delete STEPS

1. Check on the Subscriber record from the Existing Subscriber List which you want to delete and then click on “delete” button as shown in the figure: If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 4:13 Delete Subscriber Screen

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ subscriber

will be deleted and a confirmation message will is displayed. 3. To delete all the subscribers select the checkbox as shown below and click on the

“Delete” button. It will ask a confirmation message as “All the selected Subscriber would be deleted. Would you like to continue?” On selecting “OK” all subscribers will be deleted.

Figure 4:14 Delete All Subscriber Screen

Step 1

Step 2

Step 1

Step 2

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4.5. Searching and Downloading Subscriber

ACCESS PATH Subscriber Management -> Subscriber ->Search STEPS

1. First Name, Last Name, Pin, Phone Number, Account type and Service Class are search filters to refine yor search result depending on the search criteria will be displayed below as shown in the figure :

Figure 4:15 Search Subscriber Screen


3. To Download the list of subscribers in CSV format, click on the “Download as CSV” option as shown below and Save the file for later use.

Figure 4:16 Download Subscriber Details

Step 1

Step 2

Search results are displayed here

Download details

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5. Trunk / Carrier

A trunk is a physical path or link in a communications system that is designed to handle many transmissions simultaneously. It is used to connect calls between two different networks. Following actions can be performed on VMS Configuration :

Creating Trunk/Carriers Editing Trunk/Carriers Deleting Trunk/Carrier Search Trunk/Carrier

5.1. Creating a Trunk/Carrier

ACCESS PATH Trunk/Carrier -> Create

STEPS 1. Click on “Create” button to create a new Trunk/Carriers from the workarea where

Trunk/Carrier List is displayed.

2. Create Page is displayed as shown below :


NE Identification i. Parameter Name – Name

Description – This field is the logical name of the Trunk. Valid Values – Any Valid String Reload Required – Yes

Network ii. Parameter Name – Ip Address

Description – This is the valid IP Address of the trunk. Valid Values – Any valid Ip Address Reload Required – Yes

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Figure 5:1 Create Trunk/Carriers Screen

iii. Parameter Name – IP Port Description – IP port configured on the Static H.323/SIP gateway for sending and receiving messages to and from the NEOX. Valid Values – Any Valid Port Reload Required – Yes

iv. Parameter Name – Domain

Description – The network domain for the Static H323/SIP Gateway. A domain is a logical division of elements within a NEOX network grouped together as a subnetwork. Valid Values – Any Valid String Reload Required – Yes

v. Parameter Name – Public Access

Description – Indicates whether the Static H.323/SIP gateway is permitted to seek a public route to terminate (egress) calls. If you select Allow, then the Static H.323/SIP gateway is allowed to access public routes. Valid Values – Allow - Allows the Static H.323/SIP gateway to access public call routes. Deny - Denies Static H.323/SIP gateway access to public call routes; the NEOX must route calls within its own domain.

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Reload Required – Yes

vi. Parameter Name – Gateway Profile Description – A Gateway Profile is automatically created in the NEOX Database for the H.323/SIP Gateway when the H.323/SIP. One gateway profile is likely to be sufficient for all endpoints of a type (MGCP or SIP). Note: One Gateway Profile can be associated with multiple endpoints. Since gateway profiles are protocol specific, MGCP and SIP endpoints require unique profiles. Valid Values – Select from the Dropdown list Reload Required – Yes

Call Limit Setting vii. Parameter Name – InterSG Call Limit

Description – The maximum number of calls the Static H.323/SIP gateway (server group) can initiate to (ingress) and receive from (egress) other server groups. Calls that ingress and egress on the same Static H.323/SIP gateway do not count against the InterSG Call Limit. The default value for this field is null (blank), indicating that the Static H.323/SIP gateway can initiate and receive calls until exhausting all resources available on the NEOX system. When the InterSG Call Limit is set to zero, the NEOX stops all calls to and from the Static H.323/SIP gateway that are sent to or received from other server groups. Default Values – The default value for this field is null (blank) Reload Required – Yes

viii. Parameter Name – Ingress Call Limit Description – The maximum number of simultaneous ingress calls allowed on the Static H.323/SIP gateway (server group). The NEOX can initiate calls for the Static H.323/SIP gateway until the ingress call limit is reached. The default value for this field is null (blank), indicating that the Static H.323/SIP gateway can initiate calls until exhausting all resources available on the NEOX. When the Ingress Call Limit is set to zero, the NEOX stops all calls from the Static H.323/SIP gateway. Default Values – The default value for this field is null (blank) Reload Required – Yes

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ix. Parameter Name – Egress Call Limit Description – The maximum number of simultaneous egress calls allowed on this Static H.323/SIP gateway (server group). The NEOX can receive calls for the Static H.323/SIP gateway until the egress call limit is reached. The default value for this field is null (blank), indicating that the Static H.323/SIP gateway can receive calls until exhausting all resources available on the NEOX. When the Egress Call Limit is set to zero, the NEOX stops all calls to the Static H.323/SIP gateway. Default Values- The default value for this field is null (blank) Reload Required – Yes

Register Trunk Configuration

x. Parameter Name – UserName Description – This field contains the username of the SIP trunk. The value will be provided by the SIP trunk provider. So to register SIP trunk from the GUI, we enter the details in this section. Default Values – The default value for this field is null (blank) Reload Required – Yes

xi. Parameter Name – Password Description – This field contains the password for the SIP trunk. The value will be provided by the SIP trunk provider. So to register SIP trunk from the GUI, we enter the details in this section. Default Values – The default value for this field is null (blank) Reload Required – Yes

xii. Parameter Name – Timer (sec) Description – This field contains the retry time in seconds after which the system will register the SIP trunk. Eg: If this field has value 30 sec, then every 30 seconds NEOX will register SIP trunk in the system and keep the connection alive. Default Values – The default value for this field is null (blank) Reload Required – Yes

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5.2. Editing a Trunk/Carrier

ACCESS PATH Trunk/Carrier-> Edit

STEPS

1. Click on “Edit” button from the of workarea as shown in the figure below :

Figure 5:2 Edit Trunk/Carriers Screen


Figure 5:3 Update Trunk/Carriers Screen

Click to edit

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3. On Successful updation a confirmation message is displayed. ”Trunk/Carriers 'Neox_236' Updated Successfully”

5.3. Deleting a Trunk/Carrier

ACCESS PATH Trunk/Carrier -> Delete

STEPS

1. Check on the Trunk/Carrier record from the Existing Trunk/Carriers List which you want to delete and then click on “delete” button as shown in the figure: If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 5:4 Delete Trunk/Carriers Screen

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ Trunk/Carriers will be deleted and a confirmation message will is displayed.

3. To delete all the entries select the checkbox next to Sr. No and then click on “Delete” button as shown below

Step 1 Step 2

Step 1

Step 2

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Figure 5:5 Delete all Trunks

5.4. Searching a Trunk

ACCESS PATH Trunk/Carrier -> Search

STEPS

1. Name and IP Address are search filters to refine yor search, Result depending on the search criteria will be displayed below as shown in the figure :

Figure 5:6 Search Trunk/Carriers Screen

2. There is a “Reset” Button in Search Filter. Reset Button will set the field again with the

previous value.

Step 1

Step 2 Search results are displayed

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6. Service & Feature

6.1. Package A feature package is a group of one or more features to associate with phone numbers and endpoints.

6.1.1. Creating a Package

ACCESS PATH Service & Feature-> Package->Create

STEPS

1. Click on “Create” button to Create a new Service Package from the workspace, where Service Package List is displayed.

2. Create Package Page is shown below

Figure 6:1 Create Service Package

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3. Setting the values of the parameter as required :- i. Parameter Name – Package Name

Description – The codec choice service specifies a preferred codec for the network element to use. Default Value – None Reload Required – No Associated Registry Key – None

6.1.2. Editing a Package ACCESS PATH

Service&Feature-> Package->Edit

STEPS 1. Click on “Edit” button to Edit a Service where Existing Package List is displayed

Figure 6:2 Edit Service Package


Click here

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Figure 6:3 Edit Service Package

3. On Successful updation a confirmation message is displayed. ” Package 'default package' Updated Successfully”.

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6.1.3. Deleting a Package

ACCESS PATH Service&Features -> Package -> Delete

STEPS 1. Check on the Package Name record from the workspace of Existing Package List which

you want to delete and then click on “delete” button as shown in the figure: If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 6:4 Delete Service Package

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ Package will be

deleted and a confirmation message is displayed.

Step 1

Step 2

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6.1.4. Searching a Package

ACCESS PATH Service&Feature-> Package->Search STEPS

1. Package Name is a search filters to refine yor search, You can search by the name of the package. Result depending on the search criteria will be displayed below as shown in the figure

Figure 6:5 Delete Service Package


previous value.

Step 2

Search result is displayed

Step 1

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6.2. Features NEOX offers following features :- Call Forward All Call Forward Busy Call ForwardNoAnswer Ring The Line Caller ID Display Caller ID Blocking Call Return Speed Dial Call Waiting Three Way Calling Selective Caller ID Blocking Call Waiting ID Message Waiting Indicator Voice Messaging Call Transfer Video Support Hotline Simultaneous Ring Do Not Disturb Anonynous Call Rejection Distinctive Music On Hold Call Park Call Pickup Group Pickup Selective Call Forward Outgoing Call Baring Call Forward based on Time Automatic Callback Automatic Call Distribution Wake Up Call Call Recording Call Monitoring DialCenter Agent Login Call Whispering

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Call Barging Fax-to-email Conference call

Features can be configured via IP-Phones or through Subscriber Portal GUI.

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6.2.1. Feature ACCESS PATH

Service & Feature-> Feature STEPS

1. Figure shows the list of features :-

Figure 6:6 list of features

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2. Activation and deactivation codes

The majority of subscriber service codes require the user to press the * (asterisk/star) key or # (pound/hash) key before or after the code to activate or deactivate the service. Elitecore provides default values for dialing code settings as well as the option to modify these settings. Table - lists the default codes entered to activate and deactivate the subscriber services described in this chapter.

Sr No.

Feature Name Code to activate feature Code to deactivate or suspend feature

1. Call Forward All *72 *73 2. Call Forwarding Busy *74 *75 3. Call ForwardNoAnswer *76 *77 4. Ring The Line 5. Caller ID Display 6. Caller ID Blocking *82 7. Call Return *69 8. Speed Dial *80 9. Call Waiting *70 10. Three Way Calling 11 Selective Caller ID

Blocking *67

12. Call Waiting ID 13 Message Waiting

Indicator

14 Voice Messaging 15 Customer originated

Trace *57

16 Call Transfer 17 Video Support 18 Hotline 19 Simultaneous Ring *58 *59 20 Do Not Disturb *84 *85 21 Anonymous Call

Rejection *86 *87

22 Distinctive Music On

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Hold 23 Pick up 4* 24 Group Pickup 5* 25 Selective Call Forward *13 *14 26 Out going Call Barring *33 27 Call Forward based on

Time *15 *16

28 Automatic Callback *66 *67 29 Automatic Call

Distribution

30 Wake Up Call *23 *24 31 Call Recording *36 *38 32 Call Monitoring *37 33 DialCenter Agent Login *28 *29 34 Call Whisper *39 35 Call BargeIn *41

Features and descriptions Features can be configured in two ways: V.S.C Code Web Portal

VSC Code :

A vertical service code (VSC) is a special code dialed prior to (or instead of) a telephone number

that engages some type of special telephone service or feature. Typically preceded with an

asterisk, or * (star), key on the touch tone keypad and colloquially referred to as star codes,

most are two digits in length; as more services are developed, those that use 2 or 3 as the first

digit are sometimes three digits in length.

For example: To enable Call Forward All dial *72 followed by the number to which call should be

forwarded.

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Web Portal:

It is used to manage feature configuration graphically. Management can include to enable, disable or modify a feature without using the physical telephone. This can help to configure features even when a user is away from physical device and in the network range.

Steps for Login the Web Portal:

Admin Login Steps:

1. Go to Web browser and open web portal (IPAdddress_of_neoxserver/portal, Eg for here: 10.103.2.151/portal) > Click on login > Login with necessary credentials

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2. Click on Subscriber search > Enter the ANI (here 4002) > Search > Click on the subscriber> features > Simultaneous Ring Click on Subscriber Search

3. Enter ANI

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4. Click on 4002 (the subscriber number )

5. Click on Features

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6. It will display all the features which are enabled on that subscriber.

To configure any feature click on the feature

User Login Steps:

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1. Go to Web browser and open web portal (IPAdddress_of_neoxserver/portal, Eg for here: 10.103.2.151/portal) > Click on login > Login with necessary credentials

2. Click on Features

To configure any feature click on the feature

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3. It will display all the features which are enabled on that subscriber.

1. Call Forward All: Parameter Name – Call Forward All Description – Automatically forwards all calls to another telephone number.

Configuration Steps of Call Forward All:

Through VSC Code:

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Activate - Activate call forwarding by dialing *72, where *72 is the feature activation code immediately followed by the

complete destination telephone number unconditionally.

For example, To enable Call Forward All to telephone number 4003, enter *724003, to forward to a mobile number(8145551212) than dial *728145551212. Deactivate - To deactivate call forwarding from a SIP endpoint, dial *73, where *73 is the feature deactivation code. Through Web portal:

1. Feature Call Forward All should be added in the package which is bind with the subscriber.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service &

Features > Select the package which is bind with the subscriber > Add Call Forward All

2. Follow the steps of Login the web portal and Click on Call Forward All.

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3. Enable the Forward calls to and mention the extension/Phone number to which calls

should be forwarded and click on submit.

UseCase Example:

A-4001, B-4002, C-4003

Scenario:

• B has Call forward all enabled to C. A dials B's number

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Expected Output:

• C should ring when A dials B's number. When C answers; voice communication must start between A and C

2. Call Forwarding Busy Parameter Name – Call Forwarding Busy Description – When the dialed number is busy, automatically forwards the call. Configuration Steps of Call Forwarding Busy:

Through VSC:

Activate - Activate call forwarding busy by dialing *74, where *74 is the feature activation code immediately followed by the complete destination telephone number. For example: To enable Call Forward Busy to telephone number 4003, enter: *744003 , to forward to a mobile number(8145551212) than dial *748145551212.

Deactivate – To deactivate call forwarding from a SIP endpoint, dial *75, where *75 is the feature deactivation code. Through Web Portal:

1. Feature Call Forwarding Busy should be added in the package which is bind with the subscriber.

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2. Follow the steps of Login the web portal and Click on Call Forwarding

Busy.


should be forwarded and click on submit.

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UseCase:

A-4001, B-4002, C-4003

Scenario:

• B has Call forwarded to C when B was busy. • A dials B's number

Expected Output:

• C should ring when B is busy on another call. When C answers; voice communication must start between A and C

3. Call Forward No Answer

Parameter Name – Call Forward NoAnswer Description – When the call is unanswered after a specified number of rings, automatically forwards a call.

Configuration Steps of Call Forwarding No Answer:

Through VSC: Activate - Activate call forwarding No answer by dialing *76, where *76 is the feature activation code immediately followed by the complete destination telephone number.

For example: To enable Call Forward No Answer to telephone number 4003, enter *764003 , if to forward to a mobile number (8145551212) than dial *768145551212. Deactivate – To deactivate call forwarding from a SIP endpoint, dial *77, where *77 is the feature deactivation code.

Through Web Portal:

1. Feature Call Forwarding No Answer should be added in the package which is bind with the subscriber.

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2. Follow the steps of Login the web portal and Click on Call Forward No Answer.


should be forwarded when No Answer condition is there on 4002 and click on submit.

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UseCase Example:

A-4001, B-4002, C-4003

Scenario:

• B has Call forwarded to C when B does not answer the call in 2 rings. • A dials B's number

Expected Output:

• C should ring when B does not answer the call till 2 rings. When C answers; voice communication must start between A and C

4. Ring The Line

Parameter Name – Ring The Line Description – The Ring the Line feature allows the telephone to ring when receiving a call. If Ring the Line is Not included in the feature package associated with the phone number, the endpoint can Not receive calls. SpecifiedNoof Rings can be configured from GUI.

Through VSC: This feature doesnot require any activation code.

Through Web Portal:

This feature doesnot require any activation in the web portal.

Only the featureshould be in the package.

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5. Caller ID Display

Parameter Name – Caller ID Display Description – If the Endpoint has display capabilities, the device can display the name and phone number of the incoming call, even if a call is in progress. For example: A-4001 has caller ID display activated. A calls B-4002. When B rings the

caller ID of A will be displayed.

Configuration Steps of Caller ID Display:

Through VSC Code:

This feature doesnot require any activation code.

Through Web Portal:

This feature doesnot require any activation in the web portal.

Only the featureshould be in the package.

1. Feature Caller ID Display must be added in the package which is bind with the subscriber.

UseCase Example: A-4001 , B-4002

Procedure:

• A dials B ; B answers or rejects the call.

Expected Output:

• B should ring and the caller ID of A must be displayed on A

6. Caller ID Blocking

Parameter Name – Caller ID Blocking Description – Caller ID Blocking automatically prevents the subscriber’s telephone number and name from being transmitted to a Called party for all outgoing calls. If a subscriber is associated with this service, his/her caller ID information is automatically blocked and the called party’s Caller ID Display feature displays Private Party as the calling party.

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Configuration Steps of Selective Caller ID Blocking: Through VSC Code: Activate – Dial the override sequence *67 immediately followed by the destination telephone

number.

For example: To enable selective Caller ID blocking for telephone Number 4002, enter: *674002

If the device associated with the destination telephone number supports Caller ID, Caller ID

information will not be displayed on the device instead it will display Anonymous.

Through Web Portal: Selective Caller ID Blocking can be enabled through VSC only. Feature Selective Caller ID Blocking must be added in the package which is bind with the subscriber.


Procedure:

• A dials B ; B answers or rejects the call.

Expected Output:

• B should ring and the caller ID of A must be displayed on A

7. Call Return

Parameter Name – Call Return Description – Call Return allows a subscriber to return the last incoming call received on a phone number, as long as Caller ID was Not blocked on that call.

Configuration Steps of Call Return:

Through VSC Code:

Activate – The default Call Return activation code is *69.

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For example: Pick the receiver of the phone and Dial the Call Return activation code *69. The phone number of the last incoming telephone number to thesubscriber is dialed. If the number is busy the caller must hang up the phone and try again later.

Through Web Portal:

Call Return can be configured using VSC Code only.

Only feature Speed Dial must be added in the package which is bind with the subscriber.

UseCase Example:

A-4001 , B-4002

Procedure:

• A dials B ; B answers or rejects the call. • B dials *69

Expected Output:

• A should ring.(As the last call received on B was from A)

8. Speed Dial

Parameter Name – Speed Dial Description – Speed Dial allows subscribers to assign speed-dial codes to frequently called numbers.

Configuration Steps of Speed Dial:

Through VSC Code:

Activate –The default Speed Dial activation code is *80. Dial the Speed Dial activation

code 80# immediately followed by the Speed Dial code (number 2 to 9, pressed on the

keypad to initiate speed dial) and destination telephone number.

For example: To activate Speed Dial for telephone number 4002 on keypad digit 2,

enter: *8024002.

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Through Web Portal:

1. Feature Speed Dial must be added in the package which is bind with the subscriber.

2. Follow the steps of Login the web portal and Click on Speed Dial.

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3. Perform the following: Enter the Phone number in front of code for which you want speed dial. E.g:

Code Number Name

2* 4001 Ankita

3* 4002 Sunita

UseCase Example: A-4001 B-4002 C-4003

Procedure:

• A dials *802 followed by 4002 (B's extension) i.e. *8024002. A dials 2* and B rings. • A dials *803 followed by 4003 (C's extension) i.e. *8034003. A dials 3* and C rings.

Expected Output:

• When A dials 2*, B should ring. When B answers; voice communication must start between B and A.

• When A dials 3*, C should ring. When C answers; voice communication must start between A and C.

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9. Call Waiting Parameter Name – Call Waiting Description – Allows a subscriber to place the current call on hold and answer an incoming call.

Configuration Steps of Call Waiting:

Through VSC: Activate – Cannot be activated by VSC code. Deactivate – To deactivate dial *70 followed by extension you are calling. (E.g.: Suppose A – 4001 calls B – 4002, by dialing *704002 , Now C- 4003 dials A it will receive a busy tone)

Through Web Portal: Call Waiting can disabled by VSC code only. To enable Call Waiting, feature Call Waiting and Call Waiting ID must be added in the package which is bind with the subscriber.

10. Three Way Calling

Parameter Name – Three Way Calling Description – Three way calling allows a user to add aNother person to an established call. The edge device must support three-way calling to provide this feature. Note : Endpoint should support Three-Way Calling.

Configuration Steps of Three Way Calling :

Through VSC: This feature doesnot require any activation code.

Utilizing Three-Way Calling To initiate a three way call while in an established call: 1. Press the hook flash key. A dial tone is presented while the other caller is placed on hold. 2. Dial the desired number. The second call is established. 3. To add the caller on hold to the new call, press the hook flash key. All three callers are placed in the same call. Should the third party Not answer, be busy, or the user changes

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their mind, press the hook flash to return to the original caller. The user that initiated the three way call can press the hook flash again to disconnect the third user, or any party can hang up to terminate the three way call.

Through Web Portal: This feature cannot be enabled using web portal.

Only the feature should be in the package which is bind with the subscriber.

11. Selective Caller ID Blocking

Parameter Name – Selective Caller ID Blocking Description – Enables a subscriber to block Caller ID information from being transmitted to the called number. This feature can be enabled on a per-call basis.

Configuration Steps of Three Way Calling :

Through VSC: Activate –Dial the override sequence *67 immediately followed by the destination

telephone number.

For example: To enable selective Caller ID blocking for telephone Number 4002, enter:

*674002

If the device associated with the destination telephone number supports Caller ID, Caller

ID information will not be displayed on the device instead it will display Anonymous.

Deactivate – There is no deactivation code for this feature.

Through Web Portal: Feature cannot be activated through web portal. Only the feature Caller ID Display should be added in the package which is bind with the subscriber.

12. Call Waiting ID

Parameter Name – Call Waiting ID Description – The Caller ID for Call Waiting feature displays information about a calling party while a user is participating in an active call.

Configuration Steps of Caller ID Display :

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Through VSC: Feature cannot be activated by VSC. Through Web Portal: Feature cannot be activated through web portal. Only the feature Caller ID Display should be added in the package which is bind with the subscriber.

13. Message Waiting Indicator Parameter Name – Message Waiting Indicator Description – Enables the NEOX to Notify endpoints when a new voice message is waiting in the voice mail account associated with the subscriber account. For example: If a voicemail is received on a specific extension and its unheard than a message waiting indicator (probably red light) will blink so indicate the the message is waiting to be heard.

Configuration Steps of Message Waiting Indicator :

Through VSC: Feature cannot be activated by VSC. Through Web Portal: Feature cannot be activated through web portal. Only the feature Message Waiting Indicator should be added in the package which is bind with the subscriber.

14. Voice Messaging

Parameter Name – Voice Messaging Description – Provides voice mail services to subscriber accounts for MGCP and SIP endpoints. For configuration check the VMS Configuration section.

15. Call Transfer Parameter Name – Call Transfer Description-Call Transfer allows end users to transfer an established call to another party.

There are two types of Transfers:- Attended Transfer – By comparison, an attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or Not.

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Blind Transfer – A Blind Transfer is a transfer to another extension without actually initiating a call to the end destination. The call is blindly transferred to the destination. Note: How to use depends on the IP-Phones.

Configuration Steps of Call Transfer :

Through VSC: Activate – To transfer an established call to another party: Place the existing call on hold by press the hook flash key or, if a key sequence is configured in the Activate field on the Update Feature screen for the Call Transfer feature, dial the key sequence. For example: 4001 calls 4002, and 4002 transfers the call to 4003.Now 4001 and 4003 are in voice communication. Through Web Portal: Call transfer can be configured through VSC code only. Only Feature Call Transfer and Three Way Calling must be added in the package which is bind with the subscriber.

UseCase Example:

A-4001 , B-4002 , C-4003

Attended Transfer

Procedure:

• B transfers call to C while talking with A • B releases the call when C answers • Now A and C are in voice communication

Scenario:

• A and B are in voice communication. • B puts A on hold and transfers the call to C. • C answers call; B release the call; Now A and C are in voice communication

Expected Output:

• B hangs up the call after C answers the call , A and C should be in voice communication

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UnAttended Transfer

Procedure:

• B transfers call to C while talking with A • B releases the call before C answers • Now A and C are in voice communication

Scenario:

• A and B are in voice communication. • B puts A on hold and transfers the call to C. • B hangs up before C answers the call, Now A and C are in voice communication

Expected Output:

• B hangs up the call before C answers the call, A and C should be in voice communication

16. Video Support Parameter Name – Video Support Description – Enables the NEOX to support video capable edge devices for SIP endpoints associated with the NEOX. Note: Video transcoding is Not supported by NEOX. For example: If A-4001 and B-4002 has video support enabled than whenever they call each other they will be able to see each other’s video along with voice, only if the device supports video.

Configuration Steps of Video Support : Through VSC: Video Support cannot be configured using VSC code.

Through Web Portal: Video Support cannot be configured using Web Portal. Only the feature Video Support must be added in the package which is bind with the subscriber.

UseCase Example:

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A-4001 , B-4002

Procedure:

• A dials B

Expected Output:

• A and B should be able to have Video conversation with each other

17. Hotline Parameter Name – Hotline Description – Enables the NEOX, upon off hook of a MGCP endpoint configured for hotline, to automatically direct the call to a pre-defined destination phone number. Note: On SIP endpoints Hotline feature can be configured on IP-Phones.

18. Simultaneous Ring Parameter Name – Simultaneous Ring Description – The Simultaneous Ring feature allows subscribers to define a focal phone number that links to a list of ring phone numbers. When the focal phone number is called, one or more of the listed phone numbers ring depending on the ring rules defined for the focal number. Note : The Simultaneous Ring feature encompasses simultaneous, sequential and random ring capabilities. Ring rules that dictate which phone numbers ring upon receiving a call to the focal phone number include: Sequential Ring - When sequential ring is enabled and the focal number is called, each phone number rings in the order specified in the list of ring phone numbers. If a number on the list is in use, the next number on the list is immediately dialed. Random Ring - When random ring is enabled and the focal number is called, numbers in the list of ring phone numbers are randomly dialled until the call is connected. If a dialed number is in use, a different number on the list is randomly selected. Simultaneous Ring -When simultaneous ring is enabled and the focal number is called, all phones in the list of ring phone numbers ring simultaneously. When one of the ringing phones is answered, the call is connected, and all other phones that were ringing are disconnected.

Configuration Steps of Simultaneous Ring :

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Through VSC: Activate – The default Simultaneous Ring activation code is *58. To activate Simultaneous Ring from a phone handset, pick up the receiver on the phone, listen for the dial tone, and dial *58 activation code. For example, 4001 has simultaneous ring enabled with 4002, 4003 and 4004. Now 4005 calls 4001, all 3 extensions (4002, 4003 and 4004) will ring. Deactivate - The default deactivation code is *59. However , The numbers on which the simultaneous ring should be enabled is not configurable using the VSC code. Through Web Portal:

1. Feature Simultaneous Ring should be added in the package which is bind with the subscriber.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service & Features > Select the package which is bind with the subscriber > Add Simultaneous Ring

2. Follow the steps of Login the web portal and Click on Simultaneous Ring.

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3. Enabling the types of Simultaneous Ring:

3.1. For Sequential Ring:

3.2. For Simultaneous Ring:

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3.3. For Random Ring:

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UseCase: There are 5 extensions:

A-4001, B-4002, C-4003, D- 4004, E-4005

Extension B-4002 has simultaneous Ring enabled

Simultaneous Ring:

Procedure:

• B has simultaneous ringing feature enabled and D calls B • When B gets a call; A , C and E rings • A picks up the call and ring stops on C and E • A and D are in voice in communication

Expected Output:

• When A picks up the call; C and E must hang up • A and D should be in voice communication

For Sequential Ring:

Procedure:

• B has simultaneous ringing feature enabled and D calls B • When B gets a call; either A, C or E rings (random) • If A picks than A and D are in voice in communication

Expected Output:

• When A picks up the call; A and D must be in voice communication

For Random Ring:

Procedure:

Priority of extensions:

Priority 1: A (4001)

Priority 2: C (4003)

Priority 3: E (4005)

• B has simultaneous ringing feature enabled and D calls A • When B gets a call; first A should ring (As priority 1) than C and at the end E will

ring.

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Expected Output:

• If A picks than A and D should be in voice communication. (Otherwise call will be forwarded to C and E depending on priority).

19. Do Not Disturb

Parameter Name – Do Not Disturb Description – Do Not Disturb (DND) allows a subscriber to automatically direct all incoming calls to voice mail. When Do Not Disturb is enabled on the telephone number: And the associated subscriber account is configured for voice mail, all incoming

calls are automatically directed to the associated voice mail account. And the associated subscriber account is Not configured for voice mail,

the call is torn down, the Do Not Disturb cause code is issued on the Neox , and the caller receives the busy tone.

Configuration Steps of Do Not Disturb :

Through VSC: Activate – Activate DND by dialing *84, where *84 is the feature activation code for DND. For example: 4001 has DND activated with no voice mail configured. Now 4002 calls 4001, it will receive a busy tone. Deactivate - To deactivate DND, dial *85, where *85 is the feature deactivation code.

Through Web Portal:

1. Feature Do not Disturb (DND) and Voice Messaging (User’s requirement if they

want that the call should be redirected to Voice Mail) should be added in the package which is bind with the subscriber.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service & Features > Select the package which is bind with the subscriber > Add Voice Messaging and Do Not Disturb

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2. Follow the login steps of web portal and than Select feature Do Not Disturb

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3. Click on the appropriate option to enable or disable the DND feature.


Procedure:

• A has Do Not Disturb enabled • B dials A

Expected Output:

• B should be redirected to Voice Mail (If the feature is in package) else should get a busy tone (If voice mail feature not in list)

20. Anonymous Call Rejection

Parameter Name – ANonymous Call Rejection Description – ANonymous Call Rejection (ACR) allows subscribers to reject incoming calls that have the caller ID blocked.

Configuration Steps of Anonymous Call Rejection :

Through VSC: Activate – The default ACR activation code is *86.

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For example: A-4001 has Anonymous call rejection activated. B-4002 (who has Caller ID blocking) calls A. B should get the busy tone.

Deactivate - The default deactivation code is *87.

Through Web Portal: 1. Feature Anonymous Call Rejection must be added in the package which is bind

with the subscriber.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service & Features > Select the package which is bind with the subscriber > Add Anonymous Call Rejection

2. Follow the login steps of web portal and than Select feature Anonymous Call Rejection

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3. Select Enable/Disable Anonymous Call Rejection based on the requirement.

UseCase Example:

A-4001 , B-4002 (B has Caller ID blocking in its feature)

Procedure:

• A has Anonymous Call Rejection enabled. A dials *67 to activate the feature. • B (who has Caller ID blocking) calls A.

Expected Output:

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• B should get the busy tone.

21. Distinctive Music On Hold Parameter Name – Distinctive Music On Hold Description – The NEOX supports provids Distinctive Music on Hold for individual endpoints and phone numbers. When Distinctive Music on Hold is enabled on an endpoint and the associated phone number, the specified .wav file is played when callers are placed on hold. Note: DMH feature and file is used as caller tune when somebody calls that subscriber For example: A-4001 has distinctive music on hold activated than if B-4002 calls A the prompt file which is configured will be played instead of normal ring tone. Configuration Steps of Distinctive Music on Hold :

Through VSC: This feature cannot be activated using VSC Code. Through Web Portal:

1. Feature Speed Dial should be added in the package which is bind with the subscriber.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service & Features > Select the package which is bind with the subscriber > Add Distinctive Music on Hold

2. Follow the login steps of web portal (User login) and than Select feature Anonymous Call Rejection

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3. Select the ringtone.


Procedure:

• B dials A.

Expected Output:

• B will have welcomemessage.wav played instead of normal ring.

1. Parameter Name – Call Park & Pickup Description – The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone in the NEOX system (for example, a phone in another office or in a conference room). If you are on an active call at your

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phone, you can park the call to a call park extension . Someone on another phone in your system can then dial the call park extension to retrieve the call. Updatable fields Activate Call Park – The default Call Park activation code is 3* Activate Pickup – The default Pickup activation code is 4*

22. Group Pickup

Parameter Name –Group Pickup Description – The Group Pickup feature allows administrators to configure call pickup groups. After end users are configured as members of a group, these users can answer a call that comes in on a directory number other than their own. When a user hears an incoming call ringing on aNother phone, the user can redirect the call to their own phone by using Group Pickup features. The Group Pickup feature allows users to pick up incoming calls within their own group as well as in aNother group as well. Configuration Steps of Group Pickup :

Through VSC:

Activate – The default Group Pickup activation code is 5*

For example: Group1 has Subscribers A , B and Group2 has Subscribers C ,D

Case 1: Same Group

Suppose Subcriber A’s phone rings and Subscriber B wants to pick the phone he/she

does that by dailing default Group Pickup activation code 5* and answers to Subscriber

A’s phone.

Case 2: Different Group

Now , Suppose Subscriber A’s (Belongs from Group1) phone rings and Subscriber C

(Belongs from Group2) wants to pick the phone then he/she has to first dail Group

Pickup activation code 5* immediately followed by the Subscriber A’s telephone

number.

Through Web Portal:

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1. Feature Group Pickup should be added in the package which is bind with the subscriber.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service & Features > Select the package which is bind with the subscriber > Add Group Pickup

2. The enterprise id and enterprise group should be same for all subscribers to use group pick up feature.

UseCase Example:

A-4001 , B-4002 , C- 4003

Same Group

Procedure:

• A dials B • C wants to pick up the call ringing on B • C dials 5* from its phone

Expected Output:

• When C dials 5*; call on B should get disconnected; A and C should be in voice communication

Different Group

Procedure:

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• A dials C • B wants to pick up the call ringing on C • B dials 5*5001 from its phone

Expected Output:

• When B dials 5*5001 ; call on C should get disconnected; A and B should be in voice communication

23. Selective Call Forward :

Parameter Name – Selective Call Forward Description – Selective Call Forwarding allows end-users to forward only those calls from telephone numbers on their Selective Call Forwarding list . This service enables a user to define criteria that causes certain incoming calls to be redirected to user-specified destinations. A good application for this is a call from your spouse to go to your mobile during lunch hours. Or calls from your manager to go to your mobile during your commute time. Configuration Steps of Selective Call Forward:

Through VSC Code: Activate – Activate Selective call forwarding by dialing *13, where *13 is the feature activation code. For example: 4002 has configured that if call is coming from 4001 than it should be forwarded to the mobile no 9898989898. Deactivate - To deactivate Selective call forwarding from a SIP endpoint, dial *14,where *14 is the feature deactivation code.

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Through Web portal:

1. Feature Selective Call Forward should be added in the package which is bind with the subscriber.

2. Follow the login steps of web portal and than Select feature Selective Call Forward

3. Enter the from extension from which the calls will be initiated and To Number to which the calls will be forwarded if they are coming from 4001.

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Click on Add to List

UseCase Example: A-4001, B-4002, C-4003

Scenario:

• B has Selective Call forward to C, if A has dialed B’s extension.

Expected Output:

• C should ring when A has dialed B’s extension. When C answers; voice communication must start between A and C

24. Outgoing Call Barring

Parameter Name – Outgoing Call Barring Description – Call Barring allows to bar certain types of calls being made from users phone. For eg some users would be barred to make STD, some ISD and some user can only use intercom. There are 5 ways in which barring of callings can be done:

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1. Block All: It will block all the outgoing calls on the specific extension. 2. Allow CUG: It will allow only internal CUG calls. 3. Allow CUG and Local: It will allow CUG and local calls 4. Allow CUG, Local and STD: It will allow CUG, local and STD calls on the specific

extension. 5. Allow All: It will allow all types of call including ISD.

Configuration Steps of Outgoing Call Barring:

Through VSC Code: Activate – Activate Outgoing Call Barring feature by dialing *33, where *33 is the

feature activation code.

(For Subscriber OCB Selection) Feature Access Code:

Allow All *330

Block All *331

Allow CUG *332

Allow CUG and Local *333

Allow CUG, Local and STD *334

Note: Through VSC only Subscriber OCB Selection changes can be done, not Admin’s OCB Selection. Always Admin’s OCB

Selection will have higher priority.

Through Web Portal:

1. Feature Outgoing Call Barring must be added to the feature list.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service & Features > Select the package which is bind with the subscriber > Add Outgoing Call Barring

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2. Create a trunk in Neox of PRI.

3. Create an Egress Dial Rule for STD and ISD in Neox. Go to Call Processing > Egress Dial Rule > Create

For STD calls:

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For ISD calls:

4. Give Call routing for local, STD and ISD calls. Call processing > Call Routing > Create

For local calls:

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For STD calls:

In Add Trunk:

Specify the Trunk/Carrier

DNIS Dial Rule: STD (Egress dial rule)

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For ISD calls:

In Add Trunk:

Specify the Trunk/Carrier

DNIS Dial Rule: ISD (Egress dial rule)

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5. Follow the steps of Login the web portal and Click on Outgoing Call Barring

6. Select the appropriate feature which the admin wants for the specific extension For example: Here for extension: 4001, if we want only CUG and local should be allowed

to it than select CUG and Local.

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UseCase Example: A- 4001, B-4002

Procedure:

• 1, Click on Outgoing Call Barring • Select appropriate choice

i. Block All - No outgoing calls will be allowed ii. Allow CUG - Only internal calling will be allowed

iii. Allow CUG and Local - Only CUG and outgoing local calls will be allowed iv. Allow CUG,Local and STD - All outgoing calls except ISD will be allowed v. Allow all - All outgoing calls will be allowed

Scenario

• A has OCB feature in its feature list

Case i) Select Block all for A Case ii) Select Allow CUG for A Case iii) Select Allow CUG and Local for A Case iv) Select Allow CUG, Local and STD for A Case v) Allow all for A

Expected Output: Case i) No outgoing calls should be allowed for A

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Case ii) Only internal calling should be allowed for A Case iii) Only CUG and outgoing calls should be allowed for A Case iv) All outgoing calls except ISD should be allowed for A Case v) All outgoing calls should be allowed for A

25. Call Forward based on Time Parameter Name – Call Forward based on Time Description – In Call Forward based on Time, calls are automatically routed to your mobile phone after business hours or on weekends based on the time configured, it is one time process soNoneed to activate every time before you leave. Configuration Steps of Call Forward based on Time:

Through VSC Code: Activate – Activate call forwarding based on Time by dialing *15, where *15 is the feature activation code For example: 4002 has configured that if any calls are coming between 1PM to 2PM (lunch hours) than it should be forwarded to his mobile number 9898989898.

Deactivate – To deactivate call forwarding based on time , dial *16, where *16 is the feature deactivation code.

Through Web Portal: 1. Feature Call Forward based on time should be added in the package which is

bind with the subscriber.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service & Features > Select the package which is bind with the subscriber > Add Call Forward based on Time

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2. Follow the steps of Login the web portal and Click on Call Forward based on Time

3. Enter the Start time and End time and the extension to which calls should be forwarded during the specified time.

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UseCase Example: A-4001, B-4002, C-4003

Scenario:

C has forwarded the call based on time .B dials C's number

• B has Call forward based on time enabled during 1200PM to 1500PM. • A calls at 1300 PM

Expected Output:

• C should ring when A has dialed B’s extension. When C answers; voice communication must start between A and C

26. Automatic Call Back Parameter Name – Automatic Call Back Description – An automatic callback is a feature that permits a user, when encountering a busy condition orNoanswer condition, to instruct the Neox system to retain the called number and to establish the call when there is an available line or when the called number is Nolonger busy. Configuration Steps of Automatic Call Back :

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Through VSC:

Activate – Activate Automatic Call Back by dialing *66, where *66 is the feature

activation code .

For example: A-4001 is busy talking with B-4002. C-4003 calls A-4001, a prompt will be

played that press 1 for activating Automatic Callback. If user presses 1 and hang-up,

than as soon as both the parties i.e. Called and caller (i.e. A and C) gets available (i.e. not

on call) than automatic call will be generated by Neox.

Deactivate – To deactivate Automatic Call Back, dial *67, where *67 is the feature

deactivation

Through Web Portal:

1. Feature Automatic Callback must be added to the feature list.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service & Features > Select the package which is bind with the subscriber > Add Automatic Callback

UseCase Example: A-4001 , B-4002 , C-4003

Procedure:

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• A calls B • C calls A

Expected Output:

• C should get an IVR when it calls A • On pressing '1' the ACB feature is activated • When A finishes its calls with B, C gets a call from A; when C picks up the

call, A rings. • A and C are in voice communication

27. Automatic Call Distribution

Parameter Name –Automatic Call Distribution Description – An automatic call distributor (ACD) or automated call distribution system that distributes incoming calls to a specific group of terminals that agents use. Note : Neox Dial Center solution is full fledged ACD solution for Captive Inbound Call process. please contact [email protected] to know about Neox Dial Center solution It is used in Simultaneous Ring for sequential ringing type.

Configuration Steps of Automatic Call Distribution :

Through VSC: Automatic Call Distribution cannot be configured through VSC. Through WebPortal: Automatic Call Distribution can not be configured through Web Portal. Only the feature should be in the package. UseCase Example: Scenario:

When ACD is not enabled

• In sequential ringing once all the extensions provided in the list are ringed for once than the call gets disconnected.

When ACD is enabled

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• In sequential ringing it will continuously ring in loop till 195 seconds.

28. Wake Up Call Parameter Name –Wake Up Call Description – Wake Up Call is a telephone service provided by lodging establishments and this can also be used in Enterprise as meeting alarm.

Through VSC: Activate – *23 – Wakeup Call Activation VSC Code.

Wakeup Call Nature

1- For 0nd Day1

2- For All Day

0000 – Wakeup Time in 24 Hour Format.

Deactivate – To Deactivate Wakeup Call

*24 - Wakeup Call Deactivation VSC Code.

For Example: *2310630

It indicates that user wants a wakeup call at 6:30 AM for One Day .

Through WebPortal:

1. Feature Speed Dial should be added in the package which is bind with the subscriber.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service & Features > Select the package which is bind with the subscriber > Add Wake Up Call

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2. Follow the steps of Login the web portal and Click on Wake Up Call

3. Perform the following: (Setting for 07:00 Am every morning) Enter the Wake Up Time - 07:00 Am

Wake Up Nature- All Day

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Click on Add to List and then Submit

UseCase Example: A-4001

Procedure:

• A has Wakeup call feature activated with these details: • Wake up time: 07:00 • Wake up nature: All Day

Expected Output:

• A should receive a wakeup call every morning at 07:00

29. Call Recording Parameter Name –Call Recording Description – Call Recording is the feature to record voice conversation. The recorded file is stored in Wav format. Neox supports call recording of PCMU, PCMA and G.729 calls. There are two modes of call recording 1) System wide call recording:- Records all Neox System calls

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2) Extension Call recording :- Extension Call recording happen on particular extension on which call recording is enabled by Admin through subscriber portal. Configuration Steps of Call Recording : Through VSC:

Activate – Activate Call Recording by dialing *36, where *36 is the feature activation code Deactivate – To deactivate Call Recording , dial *38, where *38 is the feature deactivation

Through Web Portal : 1. Feature Call Recording should be added in the package which is bind with the

subscriber.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service & Features > Select the package which is bind with the subscriber > Add Call Recording

For extension based recording:

1. Follow the steps of Login the web portal and Click on Call Recording

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2. Perform the following: Select the Enable Call Recording

Click on Submit


Procedure:

• Click on Call Recording • Select Enable Call Recording

Scenario:

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• A dials B

Expected Output:

• .raw files will be created first of the conversation between A and B should get created in /opt/CLRNba/recordings/

• After 5 mins the .wav file will be created in the /opt/CLRNba/recordings/WaveFiles (As per the entry in the crontab of CreateWave.sh)

30. Call Monitoring

Parameter Name –Call Monitoring Description –This feature allows User (supervisor) to monitor ongoing conversation of other Users(Agents) into Neox system without users kNowing that call is being monitored. Note : Supervisor and Agent should be in same Enterprise Group which is configured in Subscriber Page. For example: Call monitoring VSC *37 immediately followed by extension number is dialed to listen to conversation of particular extension Configuration Steps of Call Monitoring :

Through VSC:

Activate - Activate call monitoring by dialing *37, where *37 is the feature activation

code immediately followed by the agents extension number.

Through Web Portal:

1. Feature Call Monitoring must be added in the package which is bind with the

subscriber.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service &

Features > Select the package which is bind with the subscriber > Add Call Monitoring

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2. Create a trunk of Media Server in NeoxEMS

3. Give Call Routing (Begin Range:77777300 End Range:77777699) and add the trunk of Media Server

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4. Create a trunk in Media Server of Neox: Log in MediaServer as: <IPAddressofMediaserver>:8088/static/config/index.html

Go to Trunk > New SIP/IAX trunk

5. Manager and Agent must have same Enterprise ID and Group ID Manager:

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Agent:

UseCase Example: A- 4001 (Manager) , B- 4002 (Agent) , C- 4003 (Customer)

Procedure:

• 'Customer'(4003) and 'Agent'(4002) are in voice communication. • 'Manager' (4001) wants to monitor the conversation between 'Customer’

and ‘Agent’. • 'Manager' dials *37 followed by agent's number (*374002)

Expected Output:

• Now 'Manager' can hear Agent’s and Customer’s conversation. • Manager's voice is not audible to 'Agent' and 'Customer'.

31. Call Whisper Parameter Name –Call Whisper Description – This feature allows User (supervisor) to listen and to Speak to User(agent) to help them handle a call with the customer . Only Agent will be able to hear supervisor.

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Note : Supervisor and Agent should be in same Enterprise Group which is configured in Subscriber Page.

32. Call Barging Parameter Name – Call Barging Description – Barge uses the built-in conference bridge on the target phone (the phone that is being barged) which limits the number of users allowed to barge. A barge conference supports up to three parties. This feature allows the manager to enter into the conversation between Agent and the Customer; here the manager will be audible to both the Agent and Customer. Note: Proper Agent should be created in dial center application.

Configuration Steps of Call BargeIn :

Through VSC: Activate - Activate call monitoring by dialing *41, where *41 is the feature activation code immediately followed by the agents extension number. For example: Suppose Agent is talking to customer, now manager wants to enter in their conversation, manager dials *41 followed by agents extension (*414002, 4002 is agent extension) Through Web Portal:

1. Feature Call BargeIn must be added in the package which is bind with the subscriber.

Go to Web Browser > Open Neox(IPAddress_of_server:28080/neoxems) > Service & Features > Select the package which is bind with the subscriber > Add Call BargeIn

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2. NOTE: Now perform the same configuration steps of Call Monitoring as above. Only procedure is different. UseCase Example:

A- 4001 (Manager) , B- 4002 (Agent) , C- 4003 (Customer)

Procedure:

• 'Customer'(4003) and 'Agent'(4002) are in voice communication. • 'Manager' (4001) wants to enter in the conversation of ‘Customer’ and

‘Agent’. • 'Manager' dials *41 followed by agent's number (*414002)

Expected Output:

• Manager's voice is audible to 'Agent' and 'Customer'.

2. Parameter Name –DialCenter Agent Login Description – DialCenter Agent login feature allows Dial Center/Call Center Agents to login to Neox Dial center through Phone so agent would be bind to particular extension from which he/she executes DialCenter. Note : AgentNoand ExtNoshould be same. Updatable fields Activate – Activate DialCenter Agent Login, dial *28, where *28 is the feature activation code Deactivate – To deactivate DialCenter Agent Login, dial *29, where *29 is the feature deactivation

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3. Parameter Name –DialCenter Agent Login with User Description – DialCenter Agent Login with User feature allows flexibility to Dial Center/Call Center Agents to login to Neox Dial center through Phone so agent would be bind to particular extension and has a flexibility to change the extension also. Note: Proper Agent should be created in dial center application. Updatable fields Activate – To Activate DialCenter Agent Login with User by dialing *40, where *40 is the feature activation code For Example: User Dials *40 followed by Agent id 201 from extension 301 , Agent 201 is logged into Dial Center from Extension 301 Now, any call coming to 201 would be redirected to 301. Deactivate – To Deactivate DialCenter Agent Login with User , dial *41, where *41 is the feature deactivation

4. Parameter Name – Boss-Secretary Description –When someone calls the boss' extension, the secretary extension will ring too, allowing the secretary to answer his or her boss' call. Secretary answers a call and consults “Boss” first before transferring the call to Boss.Boss & Secretary Telephone System is an ideal communication system between boss and his secretary.

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6.3. Service

Service classes allow you to offer services to individual subscribers or to groups of subscribers. To implement a service class, you define a class that specifies services you want to offer and designate subscribers or domain(s) to which you want to offer those services. During subscriber authentication, the NEOX determines whether a subscriber is associated with a service class. If the subscriber is associated with a service class, NEOX retrieves the service class definition and that services will be applicable to the subscriber. In this Chapter we will discuss , A level of service that can be applied to subscribers or groups of subscribers. A NEOX service class includes codec choice, route type, rate card and voice, fax and data availability.Operations performed : Create a Service Edit a Service Delete Service Search Service

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6.3.1. Creating a Service

ACCESS PATH Service&Features-> Service

STEPS 1. Click on “Create” button from the workarea of Service List to Create a Service. 2. Create Page will be displayed as show below :

Figure 6:7 Create a service page


i. Parameter Name – Service Class Description – Elitecore recommends that you uniquely name service classes. However, you can define multiple service classes with the same name as long as they belong to different domains. Valid Values – Any Valid String Reload Required – No

ii. Parameter Name – Domain

Description – Once a service class belongs to a domain, its services can only be offered to subscribers of that domain. Elitecore recommends same name which is specified in the service class. Valid Values – Any Valid String Reload Required – No

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iii. Parameter Name – Routing Type

Description – The routing type choice service specifies whether to route calls based on the Trunk / Carriers (Gateways) or Subscriber ’s domain. Valid Values – None , Gateway Based and Subscriber Based Reload Required – No

iv. Parameter Name – Codec Description – The codec choice service specifies a preferred codec for the network element to use. Valid Values – Optionally, select a preferred codec for the network element to use:NoCodec, G723Low,G723High,G711ALaw, G711MuLaw, NetCoder96,G726_32, NetCoder72 , G727 , NetCoder48 , G729_rA - (G.729 Annex A [without silence compression]) , G729rB - (G.729 Annex B [with silence compression]) , G.729rAB - (G.729 Annex A and B [with silence compression]) Reload Required – No

v. Parameter Name – AllowFax Description – Optionally, give subscribers the ability to fax or prevent them from faxing: Yes—Enable faxing No—Disable faxing Valid Values – Yes and No Reload Required – No

vi. Parameter Name – AllowData Description – Optionally, give subscribers the ability to send data or prevent them from sending data: Yes—Enable sending data ,No—Disable sending data Valid Values – Yes ,No Reload Required – No

vii. Parameter Name – AllowRoaming Description – Optionally, give subscribers the ability to roam or prevent them from roaming: Yes—Enable roaming ,No—Disable roaming Valid Values – Reload Required – No

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4. Click on the “Create ” button once you entered all the required parameter. Confirmation message is displayed.

Example 1: In the following service class example, the administrators of the NEOX system wants to aplly different route and rate card for group of subscriber . Gold service class for golden subscriber and Normal rate card will be used for Normal subscriber. Service Class : Gold Service Class : Normal Domain : Gold Domain : Normal Routing Type : Subscriber Based Routing Type : Subscriber Based Configuration Required : 1. Call Processing -> Call Routing

“Gold” and “Normal” call routes need to created in Call Routing Configuration. 2. Call Processing -> Call Rating

Rating String field needs to be configured as “Gold” or “Normal” to apply different rate.

3. In Subscriber Management -> Subcriber Service Class and Domain need to be configured either with “Gold” or “Normal” service name to get the corresponding service.

Example 2: In the following service class example, the administrators of the ISP1 and ISP2 domains both defined a service class called Premium. That service offered to subscribers of the ISP1 domain allows both the sending of data calls and roaming, while the service offered to subscribers of the ISP2 domain allows the sending of data calls but prevents roaming. Class Name Premium Domain ISP1 Domain ISP2 Allow Data? Yes Allow Data? Yes Allow Roaming? Yes Allow Roaming? No Class Name Premium Subscribers belonging to the ISP1 and ISP2 domains are assured of receiving the correct services because the NEOX compares the domain of the subscriber to that of the service class during subscriber authentication.

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6.3.2. Editing a Service

ACCESS PATH Service&Feature -> Service -> Edit

STEPS

1. Click on “Edit” button from the dashboard of Existing Service List to Edit a Service .

Figure 6:8 Click on Update to Edit


Figure 6:9 Edit Page

3. On Successful updation a confirmation message is displayed as ” Service 'Premium' Updted Successfully”

Click here

Click here

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6.3.3. Deleting a Service

ACCESS PATH Service&Features -> Service -> Delete

STEPS

1. Check on the Service Class record from the dashboard of Existing Service List which you want to delete and then click on “delete” button as shown in the figure: If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 6:10 Delete Page

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ service will be

deleted and a confirmation message is displayed.

Step 1

Step 2

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6.3.4. Searching a Service ACCESS PATH

Service&Feature-> Service->Search

STEPS 1. Service Class and Domain are search filters to refine yor search, You can either search by

the name of the service or by the Domain name also. Result depending on the search criteria will be displayed below as shown in the figure

Figure 6:11 Search Service


previous value.

Step 1

Step 1


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7. Conference

Atomatic Schedule Conference feature in NEOX allows a conference call to be made between

different participants located at various locations. The participants can join the conference by

dialing a number published and entering the PIN number decided for that conference. Also

email reminders can be sent to the participants to enter the conference.

For automatic schedule conference, NEOX will itself originate the conference call and the

participants can enter the conference by entering the pin digits.

Following topics are covered in this chapter:

1. Conference Room

Create a Conference Room Edit a Conference Room Delete Conference Room Search for a Conference Room

2. Conference User

Create a Conference User Edit a Conference User Delete Conference User Search for a Conference User

3. Conference Configuration

Create a Conference Configuration Edit a Conference Configuration Delete Conference Configuration Search for a Conference Configuration

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7.1. Conference Room

7.1.1. Creating a Conference Room

ACCESS PATH Conference -> Conference Room

STEPS

1. Click on “Create” button from the workarea of Conference Room List to Create a new conference room.

2. Create Page will be displayed as show below :

Figure 7:1 Create a Conference room


i. Parameter Name – Conference Room Name Description – Conference room name is a string that is used to define the conference room. Valid Values – Any Valid String Reload Required – No

ii. Parameter Name – Conference Room Number

Description – Conference Room Number is a number that the participants of the conference will dial and join the call.

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Valid Values – Any Valid number. Reload Required – No


7.1.2. Editing a Conference Room ACCESS PATH Conference -> Conference Room -> Edit

STEPS

1. Click on “Edit” button from the List of Existing Conference rooms List to Edit a Room .

Figure 7:2 Click on Edit to Update Conference Room


Click here

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Figure 7:3 Edit Page to update details of conference room

3. On Successful updation a confirmation message is displayed as ” Conference Room ‘Test’ Updated Successfully”

Click here

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7.1.3. Deleting a Conference Room

ACCESS PATH Conference -> Conference Room -> Delete

STEPS

1. Check on the Conference room record from the dashboard of Existing conference rooms which you want to delete and then click on “delete” button as shown in the figure. If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 7:4 Delete Page to delete conference room

Figure 7:5 Delete all conference rooms

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ , conference room will be deleted and a confirmation message is displayed.

Step 1

Step 2

Step 1 Step 2

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7.1.4. Searching a Conference Room

ACCESS PATH Conference-> Conference Room->Search

STEPS 1. Conference Room Name is the search filter to refine the search. Result depending on

the search criteria will be displayed below as shown in the figure

Figure 7:6 Search for a conference room


previous value.

Step 2

Step 1


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7.2. Conference User

7.2.1. Creating a Conference User

ACCESS PATH Conference -> Conference User

STEPS

1. Click on “Create” button from the workarea of Conference User List to Create a new conference User.


Figure 7:7 Create a Conference user


i. Parameter Name – Email Address Description – Email address of the user participating in the conference. Reminder for the call will be sent over this email Id. Valid Values – Any Valid email address Reload Required – No

ii. Parameter Name – Password

Description – The password field is the password for Web Login where the user will be able to view the conference details. The URL for web login will be provided by email . Valid Values – Any Valid sting. Reload Required – No

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iii. Parameter Name – Full Name

Description – Name of the user participating in the conference Valid Values – Any Valid sting. Reload Required – No


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7.2.2. Editing a Conference User ACCESS PATH Conference -> Conference User -> Edit

STEPS

1. Click on “Edit” button from the List of Existing Conference Users List to Edit a User .

Figure 7:8 Click on Edit to Edit a conferene user


Figure 7:9 Update page for a conferene user

3. On Successful updation a confirmation message is displayed as ” Conference User ‘Test’ Updated Successfully”

Click here

Click here

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7.2.3. Deleting a Conference User

ACCESS PATH Conference -> Conference User -> Delete

STEPS

1. Check on the Conference User record from the dashboard of Existing conference Users which you want to delete and then click on “delete” button as shown in the figure. If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 7:10 Delete Page for a conferene user

Figure 7:11 Delete all entries of a conferene user

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ , conference User will be deleted and a confirmation message is displayed.

Step 1

Step 2

Step 1 Step 2

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7.2.4. Searching a Conference User

ACCESS PATH Conference-> Conference User->Search

STEPS 1. Conference User Full Name and Email Address are the search filters to refine the search.

Result depending on the search criteria will be displayed below as shown in the figure

Figure 7:12 Search for a conference user


previous value.

Step 1

Step 2 Search result is displayed

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7.3. Conference Configuration

7.3.1. Creating a Conference Configuration

ACCESS PATH Conference -> Conference Configuration

STEPS

1. Click on “Create” button from the workarea of Conference List to Create a new conference Configuration.


Figure 7:13 Create a conference configuration


i. Parameter Name –Name Description – Name of the conference being setup.

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Valid Values – Any Valid String Reload Required – No

ii. Parameter Name –Description Description – Description of the conference. Valid Values – Any Valid string. Reload Required – No

iii. Parameter Name –Pin Description – The Pin digits are used by the users to enter the conference for authentication. Valid Values – Generated by Generate Pin Button Reload Required – No

iv. Parameter Name –Start Time Description – Date and time on which the conference is to be scheduled. Valid Values – Any Valid string. Reload Required – No

v. Parameter Name –Duration Description – The duration in minuted for which the conference is going to be held. Valid Values – Any Valid integer Reload Required – No

vi. Parameter Name –Show Available Conference Room Description – This field gives the list of conference rooms available. Valid Values – Radio button selection from the list of conference rooms displayed. Reload Required – No

vii. Parameter Name –Participants Description – This field is used to add the participants to the conference call by entering the Email address, Name and Number. 1 or more participants can be selected as the moderator. We can also remove the participant from the call. Valid Values –Valid users created in Conference Users tab Reload Required – No


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7.3.2. Editing Conference Configuration

ACCESS PATH Conference -> Conference Configuration -> Edit

STEPS

1. Click on “Edit” button from the List of Existing Conference List to Edit a Conference

configuration.

Figure 7:14 Click on Edit to update a conference configuration


Click here

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Figure 7:15 Edit Page for conference configuration

3. On Successful updation a confirmation message is displayed as ” Conference Configuration ‘Weekly Meeting’ Updated Successfully”

Click here

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7.3.3. Deleting a Conference Configuration

ACCESS PATH Conference -> Conference Configuration -> Delete

STEPS

1. Check on the Conference Configuration record from the dashboard of Existing conference List which you want to delete and then click on “delete” button as shown in the figure. If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 7:16 Delete Page to delete a conference configuration

Figure 7:17 Delete All conference configuration created

Step 1

Step 2

Step 1 Step 2

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2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ , conference room will be deleted and a confirmation message is displayed.

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7.3.4. Searching a Conference Configuration

ACCESS PATH Conference-> Conference Configuration->Search

STEPS 1. Name, Start Time, End Time, Duration, Conferene Room are the search filters to

refine the search. Result depending on the search criteria will be displayed below as shown in the figure

Figure 7:18 Search for a conference configuration



Step 1

Step 2

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8. Call Processing

Call Proccessing module discusses about detail description of a call : How to Route a call , How to apply Rating Rule , How to apply different Rate to a Call , How to Configure Ingress Dial Rule , Egress Dial Rule , Special Day promotionals and offer etc.

Call Routing Egress Dial Rule

o Creating Egress Dial Rule o Editing Egress Dial Rule o Deleting Egress Dial Rule o Search Egress Dial Rule

Ingress Dial Rule o Creating Ingress Dial Rule o Editing Ingress Dial Rule o Deleting Ingress Dial Rule o Search Ingress Dial Rule

Ingress Dial Rule Set o Creating Trunk/Carriers o Editing Trunk/Carriers o Deleting Trunk/Carrier o Search Trunk/Carriers

Call Rating o Creating Trunk/Carriers o Editing Trunk/Carriers o Deleting Trunk/Carrier o Search Trunk/Carrier

Special Days o Creating Trunk/Carriers o Editing Trunk/Carriers o Deleting Trunk/Carrier o Search Trunk/Carrier

Rating Rule o Creating Trunk/Carriers o Editing Trunk/Carriers o Deleting Trunk/Carrier o Search Trunk/Carrier

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Translation o Creating Translation o Editing Translation o Deleting Translation o Search Translationss

8.1. Call Routing 8.1.1. Creating a Call Routing

Call routing encompasses getting a placed call from one endpoint to another through the network. Decisions in call routing can be made for many reasons including least cost (toll bypass), least congestion, time of day, day of week, etc. ACCESS PATH Call Processing -> Call Routing -> Create

STEPS

1. Click on “Create” button to create a new Call Routing from the workspace, where

list of Call Routings are displayed, Create Page is displayed below :

Figure 8:1 Call Routing List Screen

Click here

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Figure 8:2 Create Call Routing Screen


i. Parameter Name – Country Code Description – International Dialing Plan country code. Valid Values – Any valid Integer Reload Required – No

ii. Parameter Name – City Code

Description – It will contain a telephone number prefix or a complete telephone number. The granularity of this value is extended to the telephone number. Wildcards(&) are used to match any city or area code based on the number of digits. The wildcard format is &n, where n indicates the number of digits in the city code. For example, &3 matches any 3-digit city code. &0 is used to match any city or area code. Valid Values – Any valid String Reload Required – No

iii. Parameter Name – Begin Range Description – Beginning of the telephone number range. This value must have the same number of digits as the value of end_range, and be equal to or less than the value of end_range. Valid Values – Any valid String Reload Required – No

iv. Parameter Name – End Range

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Description – End of the telephone number range. This value must have the same number of digits as the value of begin_range, and must be greater than the value of begin_range. Valid Values – Any valid String Reload Required – No

v. Parameter Name – Domain Description – Associates the call route with a domain. If this column is empty (null) the call route is associated with the public domain. Valid Values – Any valid String Reload Required – No

vi. Parameter Name – Max Connect Time (secs) Description – The maximum overall delay that will be allowed for connecting the call once the ingress network element receives the route destination list from the Neox system.By default, this value is null. Valid Values – Any valid Integer Reload Required – No

vii. Parameter Name – Allow Public Access Description – Whether the call route allows public access. If it cannot find one, it looks for a call route that allows public access (if the gateway is allowed to access public routes). This column is used in conjunction with the domain column. It will contain either: Yes- The call route is public (can be used by any gateway). No - The call route can only be used by gateways within the specified domain. The default value is Y. Valid Values – Yes /No Reload Required – No

viii. Parameter Name – Day of Week Description – Which Day this Call Route should be applied. Valid Values – Any Day, Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday Reload Required – No

ix. Parameter Name – Start Time

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Description – Starting time of the day. IfNotime is specified (null), the default is 00:00. Valid Values – valid hh:mm Reload Required – No

x. Parameter Name – End Time Description – Ending time of the special day. IfNotime is specified, the default is 24:00. Valid Values – valid hh:mm Reload Required – No

Figure 8:3 Create Call Routing Screen – Trunk and Carrier

Trunk/Carrier

i. Parameter Name – Trunk/Carrier Description – Which Trunk/Carrier is to be used for Call Routing is selected. Valid Values – All the pre-created Trunk/Carrier Reload Required – No

Routing Exclusion

i. Parameter Name – Routing Exclusion Description – Telephone numbers excluded from each call route. City Code – City or area code in which the excluded range is defined. Begin – Beginning of the telephone number range to exclude. End – End of the telephone number range to exclude. Remove – Removes the exclusion routing entry. Reload Required – No

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8.1.2. PRI Call Routing

ACCESS PATH Create Call Routing for PRI trunk in NEOX EMS Open NEOX media server ( Refer : media server url ) PRI Calling Rules -> New CallingRule

STEPS

1. Click on “New Calling Rule” button to create a new Call Routing Rule.

Figure 8:4 Create PRI Call Routing Screen


i. Parameter Name – Source Trunk Description – Name of the Calling Rule name. Valid Values – Any valid String Reload Required – No

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ii. Parameter Name – Pattern

Description – All patterns are prefixed by the "_" character. In patterns, some characters have special meanings: X ... Any Digit from 0-9 Z ... Any Digit from 1-9 N ... Any Digit from 2-9 [12345-9] ... Any Digit in the brackets (in this example,1,2,3,4,5,6,7,8,9) Wildcard, matches anything remaining; i.e. _9011. Matches anything

starting with 9011 (excluding 9011 itself) Valid Values – Any valid Integer Reload Required – No

iii. Parameter Name – Caller ID Pattern Description – All patterns are prefixed by the "_" character. In patterns, some characters have special meanings: X ... Any Digit from 0-9 Z ... Any Digit from 1-9 N ... Any Digit from 2-9 [12345-9] ... Any Digit in the brackets (in this example,1,2,3,4,5,6,7,8,9) Wildcard, matches anything remaining; i.e. _9011. Matches anything

starting with 9011 (excluding 9011 itself) Valid Values – Any valid Integer Reload Required – No

iv. Parameter Name – Caller ID Description – This field takes precedence over any other Caller ID settings that may be configured for users or trunks. caller ID number can be edited . Valid Values – Any valid Integer Reload Required – No

Send to Local Destination v. Parameter Name – Send to Local Destination

Description – If Send to Local Destination is set to enable , means you want to route the call to voicemail or conference and only Destination parameter would be enabled . Valid Values – Enable or Disable Reload Required – No

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Send this call through trunk

i. Parameter Name – Use Trunk Description – Defines the trunk that calls , matching the specified pattern , will be placed through. Valid Values – Dropdown list with all pre-created Trunks Reload Required – No

vi. Parameter Name – Strip digits from front

Description – Allows the user to specify the number of digits that will be stripped from the front of the dialing string before the call is placed via the trunk selected in “Use Trunk”. Valid Values – Any valid Integer Reload Required – No

vii. Parameter Name – and Prepend these digits before dialing Description – Allows the user to specify digits that are prepended before the call is placed via the trunk. Valid Values – Any valid Integer Reload Required – No

viii. Parameter Name – Using this filter Description – This option is used to filter out certain characters. The characters listed in this field will be permitted, while all the others will be filtered out. For example : a value of ‘012345’ would allow 0,1,2,3,4, and 5 but filter out 6,7,8, and 9. Valid Values – Any valid Integer Reload Required – No

Use FailOver Trunk

ix. Parameter Name – Use FailOver Trunk Description – If Enabled - Failover trunks can be used to make sure that a call goes through an alternate route, when the primary trunk is busy or down If "Use Failover Trunk" is checked and "Failover trunk" is defined, then calls that canNot be placed via the regular trunk may have a secondary trunk defined. If a user's primary trunk is a VoIP trunk, but one wants calls to use the PSTN when the VoIP trunk isn't available, this option is a good idea. Valid Values – Enable or Disable

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Reload Required – No

a. Parameter Name – Strip digits from front Description – Allows the user to specify the number of digits that will be stripped from the front of the dialing string before the call is placed via the trunk selected in “Use Trunk”. Valid Values – Any valid Integer Reload Required – No

b. Parameter Name – and Prepend these digits before dialing

Description – Allows the user to specify digits that are prepended before the call is placed via the trunk. Valid Values – Any valid Integer Reload Required – No

c. Parameter Name – Using this filter

Description – This option is used to filter out certain characters. The characters listed in this field will be permitted, while all the others will be filtered out. For example : a value of ‘012345’ would allow 0,1,2,3,4, and 5 but filter out 6,7,8, and 9. Valid Values – Any valid Integer Reload Required – No

Note : Specific Calling rules should be above the Generic Patterns. Generic Patterns like :

• _XXX Any three digits • _X. Any digits • _2XX 2 followed by any two digits etc

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8.1.3. Editing a Call Routing

ACCESS PATH Call Processing -> Call Routing -> Edit STEPS

1. Click on “Edit” button from the of workarea as shown below :

Figure 8:5 Edit Call Routing Screen

Click here

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Figure 8:6 Update Call Routing Screen

3. On Successful updation a confirmation message is displayed. ” Call Routing Updated Successfully “

Click here

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8.1.4. Deleting a Call Routing

ACCESS PATH Call Processing -> Call Routing -> Delete

STEPS 1. Check on the Call Routing List record from the Existing List of Call Routing which you

want to delete and then click on “delete” button as shown below: If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 8:7 Delete Call Routing Screen

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ Call Routing

record will be deleted and a message will is displayed.

Step 1

Step 2

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8.1.5. Searching a Call Routing

ACCESS PATH Call Processing -> Call Routing -> Search

STEPS

1. Country Code, City Code and Domain are search filters to refine your search, Result depending on the search criteria will be displayed below as shown in the figure :

Figure 8:8 Search Call Routing Screen


previous value.

Step 1

Step 2


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8.2. Egress Dial Rule This section provides details on call processing when the network is configured for the following egress dial rule implementations:

8.2.1. Creating a Egress Dial Rule ACCESS PATH Call Processing -> Egress Dial Rule -> Create

STEPS 1. Click on “Create” button to create a new Egress Dial Rule from the workspace, where

Egress Dial Rule List is displayed 2. Create Page is displayed as shown below in the figure

Figure 8:9 Create Egress Dial Rule


i. Parameter Name – Rule Name Description – Specify a name for the new dial rule. Valid Values – Any valid string

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ii. Parameter Name – Rule Type Description – Dialed Number Identification Service—The destination telephone number (in single-stage dialing) or the number dialed to reach the gateway (in multiplestage dialing). Valid Values – Select DNIS or ANI. Reload Required – No

iii. Parameter Name – International Prefix

Description – Specify the international prefix to be prepended to an abbreviated number. This value is used only if the country code of the dialed number is different from the egress Neox country code Valid Values – Any Valid Integer Reload Required – No

iv. Parameter Name – Domestic Prefix

Description – Specify the intra-city code to be prepended to an abbreviated number. This value is used only if the city code of the dialed number is different from the egress Neox city code or the value of the Use Domestic? parameter is Yes. Valid Values – Any valid integer Reload Required – No

v. Parameter Name – Strip Matching Prefix Description – BEFORE egress ANI Normalization is performed on the calling party number, if the prefix matches digits provided in this field, the digits are stripped. Egress ANI Normalization is then performed on the resulting number. Valid Values – Any valid string Reload Required – No

vi. Parameter Name – NADI Description – The valid Q.763 nature of address indicator integer that overrides the nature of address indicator parameter value of the outgoing calling party number. Valid Values – Options include: None 1 - Subscriber 2 - UnkNown 3 - National 4 - International 5 - Network Specific

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When Rule Type is DNIS vii. Parameter Name – Prepend String

Description – Specify the string to be prepended to the egress dial string, for example an access code for dialing out through a PBX. To append a string to the end of the egress dial string, insert a slash (/) before the string. Characters before the slash are prepended,and characters after the slash are appended. For example, /# appends the pound character to the end of the egress dial string. Valid Values – Any valid string Reload Required – No

viii. Parameter Name – Local Extension Length

Description – This parameter, in conjunction with the Matching Prefix parameter, is used for local extension dialing. Reload Required – No

ix. Parameter Name – Use Domestic

Description – Indicate whether (Yes) or Not (No) to use the domestic prefix when placing calls within the same city. Each country has its own local dialing rules; some countries allow domestic prefixing and some do Not. This setting enables you to configure the Neox to conform to local dialing restrictions. If the dialed city code and the Neox city code are different, the domestic prefix is always used for making domestic calls. If the dialed city code and the Neox city code are the same, the value of this column determines whether the domestic prefix is used. Reload Required – No

x. Parameter Name – Use Ingress Gateway Prepend String

Description – Indicate whether (Yes) or Not (No) to prepend an H.323 gateway’s unique origin code based on the ingress gateway configuration set in Neox, to the number to be dialed. KNowing the origin of a call can be useful, for example, in enabling a switch to bill the call appropriately. Reload Required – No

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When Rule Type is ANI xi. Parameter Name – Screening Indicator

Description – The valid Q.763 screening indicator integer that overrides the screening indicator parameter value of the outgoing calling party number. Valid Values – Options include:

None 0 (zero) - User-provided, Not verified 1 - User-provided, verified and passed 2 - User-provided, verified and failed 3- Network provided


xii. Parameter Name – Presentation Indicator Description – The valid Q.763 presentation indicator integer that overrides the presentation indicator parameter value of the outgoing calling party number. Valid Values – Options include: None 0 - Presentation allowed 1 - Presentation restricted 2 - Number Not available due to interworking Reload Required – No

xiii. Parameter Name – Numbering Plan

Description – The valid Q.763 numbering plan integer that overrides the numbering plan parameter value of the outgoing calling party number. Valid Values – Options include: None 0 (zero) - UnkNown 1 - ISDN/telephony numbering plan 3 - Data numbering plan 4 - Telex numbering plan Reload Required – No

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8.2.2. Editing a Egress Dial Rule

ACCESS PATH Call Processing ->Egress Dial Rule-> Edit

STEPS


Figure 8:10 Edit Egress Dial Rule


Figure 8:11 Update Egress Dial Rule

Click here

Click here

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3. On Successful updation a confirmation message is displayed. ”Egress Dial Rule 'anichanger' Updated Successfully”

8.2.3. Deleting a Egress Dial Rule ACCESS PATH Call Processing -> Egress Dial Rule -> Delete STEPS 1. Check on the Egress Dial Rule record from the Existing Egress Dial Rule List which

you want to delete and then click on “delete” button as shown in the figure: If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 8:12 Delete Egress Dial Rule

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “

anichanger will be deleted and a confirmation message will is displayed.

Step 1

Step 2

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8.2.4. Searching a Egress Dial Rule

ACCESS PATH Call Processing -> Egress Dial Rule -> Search STEPS

1. Rule Name, International Prefix and Rule Type are search filters to refine your search, Result depending on the search criteria will be displayed below as shown in the figure :

Figure 8:13 Search Egress Dial Rule Screen


previous value.


Step 1

Step 1

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8.3. Ingress Dial Rule 8.3.1. Creating a Ingress Dial Rule

ACCESS PATH Call Processing -> Ingress Dial Rule -> Create

STEPS

1. Click on “Create” button to create a new Ingress Dial Rule from the workspace, where Ingress Dial Rule List is displayed , Create Page is displayed below :

Figure 8:14 Create Ingress Dial Rule Screen

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i. Parameter Name – Rule Name Description – Specify a name for the new ingress dial rule. Valid Values –Any Valid String Reload Required – No

ii. Parameter Name – Ingress Domain Description – Optionally, enter a domain for the dial rule. If you enter a domain, the dial rule applies only to calls that ingress on Neox in the specified domain. By default, rules are Not associated with any domain. Valid Values – Reload Required – No

iii. Parameter Name – Rule Set Description – Select the Existing Dial Rule Set option to add the dial rule to an existing ingress dial rule set. You can create New Rule Set by specify a new, unique set name with which to associate the dial rule, or can add the Existing rule to a new ingress dial rule set by selecting the name of an existing ingress dial rule set with which to associate the dial rule. You can leave the value as blank (null ) if you do Not want to associate with any dial rule set. the value as (null). Valid Values – Reload Required – No

iv. Parameter Name – Prefix to Add Description – To add to the beginning of the abbreviated number, specify the prefix. For example, if the complete telephone number should be 1-650-5551234 and employees

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are required to dial 88 plus the last four digits of the complete number, the prefix to add would be 1650555. Valid Values – Reload Required – No

v. Parameter Name – Number of Digits to Strip Description – Specify the number of digits to strip, starting from the left (beginning) of the dialed number. Use this option in conjunction with the Range Strip Prefix, Start Range, and End Range parameters. When this field is set to zero, the Neox strips the entire prefix. When set to -1,Nodigits are stripped. Valid Values – Reload Required – No

vi. Parameter Name – Add Country Code Description – Choose whether (Yes) or Not (No) to prepend the country code to the beginning of an abbreviated number. Valid Values – Reload Required – No

vii. Parameter Name – Add Prefix Only if Matched Description – Choose whether (Yes) or Not (No) to add the prefix specified in the prefix to Add field, to the beginning of an abbreviated number. A value of Y (Yes) directs the Neox to add the prefix only if the Neox stripped the number specified in the Strip Prefix, or the Start Range and End Range. A value of N (No) directs the Neox to add the prefix regardless of whether a prefix is stripped from the number. Valid Values – Reload Required – No Strip Prefix


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viii. Parameter Name – Single Strip Prefix Description – Select the Single Strip Prefix option if you want to specify a prefix to strip, if any, from the beginning of the abbreviated number. Use the Single Strip Prefix option in conjunction with the Strip Prefix and Number of Digits to Strip parameters. Valid Values – Reload Required – No

ix. Parameter Name – Range Strip Prefix

Description – Select the Range Strip Prefix option if you want to specify a prefix range to strip, if any, from the beginning of the abbreviated number. Use the Range Strip Prefix option in conjunction with the Start Range, Valid Values – Reload Required – No

x. Parameter Name – Strip Prefix

Description – Specify the prefix to strip, if any, from the beginning of the abbreviated number. For example, in an office that requires employees to dial 88 plus the last four digits of the telephone number, specify 88. Use this option in conjunction with the Single Strip Prefix and Number of Digits to Strip parameters. Valid Values – Reload Required – No

xi. Parameter Name – Start Range

Description – Specify the starting range of the abbreviated number. For example, in an office that requires employees to dial 96, 97, or 98plus a four-digit extension in the range 1000-1999, specify 961000.Use this option in conjunction with the Range Strip Prefix, EndRange, and Number of Digits to Strip parameters. Valid Values – Reload Required – No

xii. Parameter Name – End Range

Description – Specify the ending range of the abbreviated number. For example, in an office that requires employees to dial 96, 97, or 98 plus a four-digit extension in the range 1000-1999, specify 981999.Use this option in conjunction with the Range Strip Prefix, Start Range, and Number of Digits to Strip parameters. Valid Values – Reload Required – No

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8.3.2. Editing a Ingress Dial Rule

ACCESS PATH Call Processing ->Ingress Dial Rule-> Edit STEPS


Figure 8:17 Edit Ingress Dial Rule Screen


Figure 8:18 Update Ingress Dial Rule Screen

3. On Successful updation a confirmation message is displayed. ” Ingress Dial Rule

'Ingress1' Updated Successfully”

Click here

Click here

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8.3.3. Deleting a Ingress Dial Rule

ACCESS PATH Call Processing -> Ingress Dial Rule -> Delete

STEPS

1. Check on the Ingress Dial Rule record from the Existing Ingress Dial Rule List which you want to delete and then click on “delete” button as shown below: If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 8:19 Delete Ingress Dial Rule Screen

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ Ingress

Dial Rule will be deleted and a confirmation message will is displayed.

Step 1

Step 2

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8.3.4. Searching a Ingress Dial Rule

ACCESS PATH Call Processing -> Ingress Dial Rule -> Search

STEPS 1. Rule Name, Ingress Domain and Rule Set are search filters to refine your search, Result

depending on the search criteria will be displayed below as shown in the figure :

Figure 8:20 Search Ingress Dial Rule Screen



Step 2

Step 1

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8.4. Ingress Dial Rule Set 8.4.1. Creating a Ingress Dial Rule Set

ACCESS PATH Call Processing -> Ingress Dial Rule Set -> Create

STEPS

1. Click on “Create” button to create a new Ingress Dial RuleSet from the workspace,

where Ingress Dial Rule Set List is displayed , Create Page is displayed below :

Figure 8:21 Create Ingress Dial Rule Set Screen

2. Setting the values of the parameter as required :- i. Parameter Name – Rule Set

Description – Specify a name for the new ingress dial rule set. Valid Values – Any valid string Reload Required – No

ii. Use Add and Remove to move one or more dial rules from the Available Ingress Dial

Rules list to the Selected Ingress Dial Rules list. When finished, click on create.

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8.4.2. Editing a Ingress Dial Rule Set

ACCESS PATH Call Processing ->Ingress Dial Rule Set -> Edit STEPS


Figure 8:22 Edit Ingress Dial Rule Set Screen


Figure 8:23 Update Ingress Dial Rule Set Screen

Click here

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3. On Successful updation a confirmation message is displayed. ” Ingress Dial Rule Set 'ingress_set' Updated Successfully “

8.4.3. Deleting a Ingress Dial Rule Set

ACCESS PATH Call Processing -> Ingress Dial Rule set -> Delete STEPS

1. Check on the Ingress Dial Rule Set record from the Existing List of Ingress Dial Rule Set which you want to delete and then click on “delete” button as shown below: If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 8:24 Delete Ingress Dial Rule Set Screen

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ Ingress Dial

Rule Set will be deleted and a confirmation message will is displayed.

Step 1

Step 2

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8.4.4. Searching a Ingress Dial Rule

ACCESS PATH Call Processing -> Ingress Dial Rule Set -> Search

STEPS

1. Rule Set is a search filters to refine your search, Result depending on the search criteria will be displayed below as shown in the figure :

Figure 8:25 Search Ingress Dial Rule Set Screen


previous value.


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8.5. Call Rating 8.5.1. Creating a Call Rating

ACCESS PATH Call Processing -> Call Rating -> Create

STEPS

1. Click on “Create” button to create a new Call Rating from the workspace, Create Page is displayed below :

Figure 8:26 Create Call Rating Screen


i. Parameter Name – Tariff Plan Description – Tariff Plan is for Subscriber ( internal ) or for the Trunk / Carrier (External ) Valid Values – Subscriber or Trunk/Carrier Reload Required – No

ii. Parameter Name – Activation Time Description – The date the rate becomes active. A null value indicates the rate has always been active. If the call start time is greater than or equal to the activation date, the rate is considered active. Valid Values – Any valid Time Reload Required – No

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iii. Parameter Name – Deactivation Time

Description – The date the rate is deactivated. A null value indicates the rate will always be active. If the call start time is less than the deactivation date, the rate is considered active. Valid Values – Any valid Time Reload Required – No

iv. Parameter Name – Trunk/Carrier Description – This field is associated with Tariff Plan. If Tarrif Plan is “Subscriber” then Trunk/Carrier field would be disabled and would take as “Default Outgoing” . Now if Tarrif Plan is selected as “Trunk/Carrier” the Trunk/Carrier parameter would be enabled and list of all the created Trunks/Carriers would be displayed. Valid Values – All created Trunk/Carrier Reload Required – No

v. Parameter Name – Rate Type Description – Rate Type for Incoming calls or Rate Type for Ougoing calls. Valid Values – Outgoing / Incoming Reload Required – No

vi. Parameter Name – Rating Rule Description – Name of a rating rule, defined in the Rating Rule , to use when computing the charges for a call. Valid Values – List of created Rating Rules would be displayed Reload Required – No

vii. Parameter Name – Country Code Description – Destination country code. Valid Values – Any valid Country Code Reload Required – No

viii. Parameter Name – City Code Description – Destination city code.The city code may also include a telephone number or any portion of a telephone number. For example, sometimes a different call rate is required for different telephone prefixes within the same city code. Valid Values – Any valid Integer Reload Required – No

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ix. Parameter Name – Rating String Description – Distinguishes one call rate from aNother call rate having the same server group name, country code, and city code. The rating string can be DNIS, a domain name, a subscriber group, or a customer-defined rating string. The rating string is defined in the Call Router director of the associated gateway's IVR system. Valid Values – Any valid String Reload Required – No

x. Parameter Name – Base Rate Description – Base rate to charge for a call. The base rate is specified in units per second. This column identifies the number of units to charge per second from the ingress server group to the destination country code and city code. The base rate is used unless a drop-off rate, time of day rate, or a special day rate (such as a weekend or holiday rate) applies. For Example: All calls originating in server group Chicago, that terminate in the same country code and city code in Tokyo are charged the same rate. Valid Values – Any valid integer Reload Required – No

xi. Parameter Name – Setup Charge Description – Initial amount to charge for each call without regard to the duration of the call. Specify this amount in units. Valid Values – Any valid Integer Reload Required – No

Discount/ Promotional Offers

Figure 8:27 Create Call Rating Screen – Discount and promotionals

xii. Parameter Name – Drop Off Value

Description – You can define up to two drop-off rates for calls that reach a specified duration. Generally, drop-off rates are discounted rates, lower than base rates or time-

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of-day rates to encourage longer calls. But drop-off rates do Not have to be discount rates. For Example: To offer a promotion in which the first five minutes of all calls are free, specify a base rate of zero (0) and a drop-off rate starting after 5 minutes. Below Table shows how a 20 minute call is billed 214 units based on applying a call setup charge and two drop –off rates; one after the first minute and the second after 10 minutes. Setup Charge Rate Units Charged 1st minute 0.25 (base rate) @ 60 seconds = 15 units 2nd - 10th minute 0.2 (drop-off rate 1) @ 540 seconds = 108 units 11th - 20th minute 0.15 (drop-off rate 2) @ 600 second = 90 units Total units = 214

Identifies drop-off rates in the drop off rate 1 and the drop off rate 2 columns as units per second or as a percentage (factor) of the base rate or time of day rate. Possible values 1. Drop-off rates in units per second. 2. Drop-off rates specified as a factor (percentage) of the base rate or time of day

rate. 3. No drop off rates specified. Default Values – The default value isNodrop off rates specified. Reload Required – No

xiii. Parameter Name – Drop Off Rate 1 Description – Rate to charge for a call as the call duration reaches a threshold. Specify a value in units per second (value) or as percentage (factor) of the base rate or time of day rate. The drop off value factor column determines when to use a value or a factor. The drop off time defines the first threshold. Valid Values – Any valid integer value Reload Required – No

xiv. Parameter Name – Drop Off Rate 2 Description – Rate to charge for a call as the call duration reaches a second threshold. Specify a value in units per second (value) or as a percentage (factor) of the base rate or time of day rate. The drop off value factor determines when to use a value or a factor. The drop off time 2 defines the second threshold. Valid Values – Any valid integer value Reload Required – No

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Figure 8:28 Create Call Rating Screen – Time Of Day

xv. Parameter Name – Time Of Day ( Value Factor )

Description – You can define time-of-day rates for up to three different time periods during the day. Table depicts how a 20 minute call made at 8:00 P.M. is billed 226 units based on a 25 percent discount off the 15 units per minute base rate on calls made between 6 PM and 11 PM. Example of Time-of-Day Rates Base Rate Time of Day Rate Units Charged Setup Charge 1 unit 20 minutes 0.25 0.1875 (0.25*0.75) @ 1200 seconds =

225units Total Units = 226 Identifies time of day rates in the Time Of Day Rate 1, Time Of Day Rate 2 and Time Of Day Rate 3 columns as units per second or as a percentage (factor) of the base rate or drop-off rate. Valid Values – 1. Drop off rates in units per second. 2. Drop Off rates specified as factor 3. No drop off rates specified Default Value – Nodrop off rates specified

xvi. Parameter Name – Time Of Day Rate1 Description Rate for a defined time period during the day. Specify a value in units per second (value) or as a percentage (factor) of the base rate or drop-off rate. The time of day value factor determines when to use a value or a factor. The start time 1 and end time 1 parameters in the Rating Rule define the time period for this rate. Valid Values – Any Integer Value

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xvii. Parameter Name – Time Of Day Rate2 Description – Rate for a defined time period during the day. Specify a value in units per second (value) or as a percentage (factor) of the base rate or drop off rate. The time of day value factor column determines when to use a value or a factor. The start time 2 and end time 2 parameters in the Rating Rule defines the time period for this rate. Valid Values – Any Integer Value

xviii. Parameter Name – Time Of Day Rate3 Description – Rate for a defined time period during the day. Specify a value in units per second (value) or as a percentage (factor) of the base rate or drop off rate. The time of day value factor column determines when to use a value or a factor. The start time 3 and end time 3 parameters in the Rating Rule defines the time period for this rate. Valid Values – Any Integer Value

Figure 8:29 Create Call Rating Screen – Special Day

xix. Parameter Name – Special Day

Description – Identifies the special day rates in the Special Day Rate1, Special Day Rate2, and Special Day Rate3 as units per second or as a percentage (factor) of the base rate. Possible values – 1. Drop off rates in units per second. 2. Drop Off rates specified as factor 3. No drop off rates specified Default Values – Nodrop off rates specified

xx. Parameter Name – Special Day Rate1 / Special Day Rate2 / Special Day Rate3 Description – Identifies a special rate for a day of the week, day of the year, or specific date.The special day is defined in the Special Days.Special Days rates override any specified time of day rates or drop-off rates. Valid Values – Any Integer Value

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8.5.2. Editing a Call Rating

ACCESS PATH Call Processing -> Call Rating -> Edit STEPS


Figure 8:30 Edit Call Rating


Figure 8:31 Update Call Rating Screen

3. On Successful updation a confirmation message is displayed. ” Call Rating Updated Successfully”.

Click here

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8.5.3. Deleting a Call Rating

ACCESS PATH Call Processing -> Call Rating -> Delete

STEPS

1. Click on the Check box of Call Rating from the Existing List of Call Rating which you wish to delete and then click on “delete” button as shown below: If you wish to delete more than one record , click on the check box on the left of the “Sr.No. box “ by doing this it would check all the records and by executing Step 2 all the records would be deleted in a single go.

Figure 8:32 Delete Call Rating Screen

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ Call Rating

would be deleted and a message would be displayed.

Step 1

Step 2

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8.5.4. Searching a Call Rating

ACCESS PATH Call Processing -> Call Rating -> Search

STEPS

1. Tariff Plan , Trunk/Carrier , Rate Type , Country Code , City Code and Rating String are search filters to refine your search, Result depending on the search criteria will be displayed below as shown in the figure :

Figure 8:33 Search Call Rating Screen


previous value.


Step 2

Step 1

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8.6. Special Day 8.6.1. Creating a Special Day

ACCESS PATH Call Processing -> Special Day -> Create

STEPS

1. Click on “Create” button to create a new Special Day from the workspace, Create Page is displayed below :

Figure 8:34 Create Special Day Screen


i. Parameter Name – Name Description – A description of the special day, for example, New Year ’s Day or Mother’s Day. Valid Values – Any valid String Reload Required – No

ii. Parameter Name – Special Rule Description – A name for the special day rule. Valid Values – Any valid String Reload Required – No

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iii. Parameter Name – Rate X Description – Identifies special day rate to use in the call_rating table. Valid Values – Possible values are: 1 – Rate 1 in the call_rating table 2 – Rate 2 in the call_rating table 3 – Rate 3 in the call_rating table The default value is 1. Reload Required – No

iv. Parameter Name – Type & Entry Description – Identifies special day rate to use in the call_rating table. Identifies a weekday (for example, Sunday), a day of the year (for example, 01/01), or a specific date (for example, 8/16/1998). The type column defines the type of entry in this column. Reload Required – No

v. Parameter Name – Start Time Description – Starting time of the special day. IfNotime is specified (null), the default is 00:00. Valid Values – Possible values are hh:mm where hh takes 0 to 23 integer values and mm takes 0 to 59 integer values. Reload Required – No

vi. Parameter Name – End Time Description – Ending time of the special day. IfNotime is specified, the default is 24:00. Valid Values – Possible values are hh:mm where hh takes 0 to 23 integer values and mm takes 0 to 59 integer values. Reload Required – No

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8.6.2. Editing a Special Day

ACCESS PATH Call Processing -> Special Days -> Edit STEPS


Figure 8:35 Edit Special day Screen


Figure 8:36 Update Special Day Screen

3. On Successful updation a confirmation message is displayed. ” Special Day 'New

Year' Updated Successfully “

Click here

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8.6.3. Deleting a Special Day

ACCESS PATH Call Processing -> Special Days -> Delete

STEPS 1. Click on the Check box of Special Day from the Existing List of Special Days which you

wish to delete and then click on “delete” button as shown below: If you wish to delete more than one record , click on the check box on the left of the “Sr.No. box “ by doing this it would check all the records and by executing Step 2 all the records would be deleted in a single go.

Figure 8:37 Delete Special Day Screen

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ Special Day


Step 1

Step 2

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8.6.4. Searching a Special Day

ACCESS PATH Call Processing -> Special Days -> Search

STEPS 1. Name and Special Rule are search filters to refine your search, Result depending on the

search criteria will be displayed below as shown in the figure :

Figure 8:38 Search Special Day Screen


previous value.

Step 1

Step 2


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8.7. Rating Rule Rating rules define additional information for each call rate. The rating rule is an integral part of how a call is rated.

8.7.1. Creating a Rating Rule

ACCESS PATH Call Processing -> Rating Rule -> Create

STEPS

1. Click on “Create” button to create a new Rating Rule from the workspace, Create Page is displayed below :

Figure 8:39 Create Rating Rule Screen


i. Parameter Name – Rating Rule Description – Name of the rating rule. Valid Values – Any valid String Reload Required – No

ii. Parameter Name – Special Rule

Description – Select the already created special day rule. IfNorule is specified, the system uses all special day rates that apply. If a special day rule is specified, it only uses the identified special day rate. Valid Values – Drop down list where all the Special Rules are displayed Reload Required – No

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iii. Parameter Name – Billing Increment(sec)

Description – Specifies the minimum number of seconds to bill. The minimum billing increment is 1 second. A caller is always charged for a full increment if they use part of an increment. For example: If the billing increment is 60 and a call lasts 45 seconds, the caller is billed for 1 minute (60 seconds). For a call that lasts 61 seconds, the caller is billed for 2 minutes (120 seconds). Valid Values – Specify a value from 1 to 1,000,000 Reload Required – No

3. Parameter Name – Free Time(sec)

Description – Specifies the time in seconds that a call can last before the Command Center charges for the call. A value of zero charges for all calls lasting 1 second or more. A value of 10 does Not charge for calls lasting 9 seconds or less. Reload Required – No

4. Parameter Name – Drop Off Time1 (sec) / Drop Off Time2 (sec)

Description – Drop off time 1 and Drop off time 2 fields indicate the time in seconds used to apply Drop off rate 1 and Drop off rate 2 configured on the Add Call Rating screen. Note: Both Drop off time 1 and Drop off time 2 are based on the seconds from the beginning of the call. Valid Values – Integer Value Reload Required – No

5. Parameter Name – Start Time1 / Start Time2 / Start Time3

Description – Start Time 1, Start Time 2 and Start Time 3 fields indicate the starting time of day used to apply Time of Day Rate 1, Time of Day Rate 2 and Time of Day Rate 3 configured on the Add Call Rating screen. Valid Values – Possible values are hh:mm where hh takes 0 to 23 integer values and mm takes 0 to 59 integer values. Reload Required – No

6. Parameter Name – End Time1 / End Time2 / End Time3 Description – End Time 1, End Time 2 and End Time 3 fields specify the ending time of day used to apply Time of Day Rate 1, Time of Day Rate 2 and Time of Day Rate 3 configured on the Add Call Rating screen. Note: Start Time and End Time are set to the exact minute specified.

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For Example: If End Time 1 is configured as 23 hours and 0 (zero) minutes, the end time is set to twenty three hours, zero minutes and zero seconds (23:00:00), Not 23:00:59. Valid Values – Possible values are hh:mm where hh takes 0 to 23 integer values and mm takes 0 to 59 integer values. Reload Required – No

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8.7.2. Editing a Rating Rule ACCESS PATH

Call Processing -> Rating Rule -> Edit STEPS


Figure 8:40 Edit Rating Rule Screen


Figure 8:41 Update Rating Rule Screen

Click here

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3. On Successful updation a confirmation message is displayed. ” Rating Rule '60_pulse_rate' Updated Successfully”

8.7.3. Deleting a Rating Rule

ACCESS PATH Call Processing -> Rating Rule -> Delete

STEPS

1. Click on the Check box of Rating Rule from the Existing List of Rating Rule which you wish to delete and then click on “delete” button as shown below: If you wish to delete more than one record , click on the check box on the left of the “Sr.No. box “ by doing this it would check all the records and by executing Step 2 all the records would be deleted in a single go.

Figure 8:42 Delete Rating Rule Screen

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ Rating Rule


Step 1

Step 2

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8.7.4. Searching a Rating Rule

ACCESS PATH Call Processing -> Rating Rule -> Search

STEPS

1. Rating Rule and Special Rule are search filters to refine your search, Result depending on the search criteria will be displayed below as shown in the figure :

Figure 8:43 Search rating Rule


previous value.

Step 1

Step 2


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8.8. Translation It takes a piece of information and translates it into one or more different forms. For example, it can take Translation String as “DID number” and translate it into an “Phone Number” this is random value change. Match the Translation_String if found change it to the value entered in the “Email Address” or “Pin” or “Phone Number”

8.8.1. Creating a Translation

ACCESS PATH Call Processing -> Translation-> Create STEPS

1. Click on “Create” button to create a new Translation from the workspace, where Translation List is displayed

2. Create Page is displayed as shown below in the figure

Figure 8:44 Create Translation


i. Parameter Name – Tanslation String Description – The string to translate. This string can be a User ID, telephone number, User ID To Give To, or ANI. Valid Values – Any valid string Reload Required – No

ii. Parameter Name – Email Address

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Description – Translate the specified source information into an email address using the email_address column in the translation table. Valid Values – Reload Required – No

iii. Parameter Name – Pin

Description – Translate the specified source information into an Pin using the pin column in the translation table. Valid Values – Any Valid Pin Reload Required – No

iv. Parameter Name – Phone Number

Description – Translate the specified source information into a telephone number using the phone_number column in the translation table. Valid Values – Any valid Phone Number Reload Required – No

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8.8.2. Editing a Translation ACCESS PATH Call Processing -> Translation-> Edit STEPS


Figure 8:45 Edit Translation Screen


Figure 8:46 Update Translation Screen

3. On Successful updation a confirmation message is displayed. ”Translation '3987077'

Updated Successfully”

Click here

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8.8.3. Deleting a Translation ACCESS PATH Call Processing -> Translation-> Delete STEPS

1. Check on the Translations record from the Existing Translation List which you want to delete and then click on “delete” button as shown in the figure: If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 8:47 Delete Translation Screen

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ Translation will

be deleted and a confirmation message will is displayed.

Step 1

Step 2

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8.8.4. Searching a Translation ACCESS PATH Call Processing -> Translation-> Search STEPS

1. Translation String and Pin are search filters to refine yor search, Result depending on the search criteria will be displayed below as shown in the figure :

Figure 8:48 Search Translation Screen


previous value.

Step 1

Step 2


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9. Reports

Reports contain detailed information about calls, including the account numbers of subscribers placing the calls, start times, duration, destination phone numbers, total units charged for the calls and disconnect reasons etc. Reports module is used to generate reports for the following list :- CDR Outbound Abandoned Report Outbound Call Report Inbound Abandoned Report Inbound Call Report Internal Call Report Call Summary Report Extension Summary Report Call Recording

Export to CSV File Format Selecting the CSV button, on results screen exports all data resulting from a Specified report query to a comma-separated value (CSV) file. Note: CSV files can be viewed and modified using a CSVcompatible spreadsheet program such as a Microsoft Excel. Export to PDF File Format Selecting the PDF button, on results screen exports all data resulting from a Specified report is converted in PDF.

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9.1. CDR A record that contains detailed information about a call, including the account number of the subscriber, start time, duration in seconds, destination phone number, the rate type, total units charged for the call, and disconnect reason.

CDRs are typically generated at the completion of a telephone call. Like administrative records, some CDRs are generated when a subscriber checks the amount of money left on a prepaid phone card or transfers money from one account to another. CDRs are stored in the Database. Search filters are provided to determine which records you want to view in the report: Subscriber Based Filter and Call Based Filter.

1. Subscriber Based Filter a. Subscriber Pin – If you want to only show results for a specific Subscriber Pin.

b. Duration – The accumulation of the durations of all completed calls. Duration is

in seconds. For eg: <= 30 i.e. less than or equal to 30 seconds.

c. Service Code – If you want to show results for a specific type of Call , select that Service Code from this drop-down list box. Possible values are: A - Administrative C - Call attempted D - Data F - Fax M - Video V – Voice

d. Account Type – The following subscriber types are supported by the NEOX

N- Prepaid Account - An account for subscribers who purchase telephone service in time increments. A prepaid account can be used for a phone card or can be associated with an endpoint and phone number, and can only be used by one caller at a time.

E-Exclusive User Account - A long-term account that allows only one call to be placed at a time.

Y-Normal User Account - A long-term account receiving monthly telephone service that allows one or more callers to use the account simultaneously.

G-Gateway Profile User Account – Gateway account is used to filter the records based on the gateway used for communicating between the

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caller and the callee. This enables to generate reports for calls sent via a particular gateway.

M-Multi User Prepaid Phone Card - A short-term account for using telephone services in time increments that allows one or more callers to use the account simultaneously.

O-One-Time Phone Card - A short-term account for using telephone services in time increments that is limited to being used

for only one call session. P- Connect Partner – This account is used to filter the calls between

multiple c5’s from the same or different vendors through which the call is routed.

e. Disconnect Reason – Describes the reasons of the call disconnected

f. Bill Type – Call detail record (CDR) type. Possible values are: I - Inbound; the charge for a call from the ingress gateway to the

telephone. This CDR is based on information in the ingress network’s call_rating table.

J - Intermediate Inbound; the charge sent by the ingress network element on a pre-determined interval during long duration calls. Units are calculated and stored with the CDR. Subscriber billing information is not updated.

O - Outbound; the charge for a call from the egress gateway to the destination telephone. Outbound CDRs are generated for calls that terminate in the same network in which they originate.

P - Intermediate Outbound; the charge sent by the egress network element on a pre-determined interval during long duration calls. Units are calculated and stored with the CDR. Subscriber billing information is Not updated.

R - Roaming; the charge for making a call from a network that is not the subscriber’s home network.

C - Roaming copy; indicates that this record is a copy of the roaming CDR, sent to the subscriber’s home network. The original roaming CDR stays in the network from which the call was made. If the duration of a roaming call is 0 (zero), a copy is Not sent to the subscriber’s home network.

E - Egress; the charge for a call from the egress gateway to the destination telephone. Egress CDRs are generated for calls that terminate in different networks than the ones in which they originate.

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This CDR is based on information in the egress network’s call_rating table.

F - Intermediate Egress; the charge sent in two network calls by the egress network element on a predetermined interval during long duration calls. Units are calculated and stored with the CDR. Subscriber billing information is Not updated.

S - Sequence; the charge for a subsequent call within the same session. Sequence calls are allowed only if the Line Port Director enables a caller to press a dial sequence to end one call and begin aNother.

T - Intermediate Sequential; the charge sent by the network element during long duration calls initiated within a single session. Units are calculated and stored with the CDR. Subscriber billing information is Not updated.

X - Proxy; the charge for making a call that passes through the proxy of a network that is neither the ingress Nor the egress network.

For Example Subscriber Based Filter : Generate a report of a subscriber with subscriber pin : 3001

Figure 9:1 CDR Report

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Figure 9:2 Billing Record subscriber Pin Based report

2. Call Based Filter

a. DNIS – Dialed Number Information Service (called party's telephone number) received from the switch.

b. ANI – Automatic Number Identification (ANI), Calling party’s telephone number.

c. Ingress IPAddress – IP address of the device of the caller calling the extension.

d. Egress IPAddress – IP address of the device making the outbound call.

e. Ingress Trunk/Carrier – Trunk / Carrier used for inbound calls from the extension, through which the call is routed. The trunk/ Carrier is made in the Trunk/ Carrier section on the Left hand side menu.

f. Egress Trunk/Carrier - Trunk / Carrier used for outbound calls from the extension, through which the call is routed. The trunk/ Carrier is made in the Trunk/ Carrier section on the Left hand side menu.

g. From Time – Takes the start time in HH:MM format along with the date

h. To Time – Takes the end time in HH:MM format along with the date

For Example : Call Base Filter: Billing Record where Egress IPAddress is 10.103.2.72

Result is displayed based on Search criteria

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Figure 9:3 Billing Record Call Based report

3. Filter Column Selection – This Functionality allows the user to decide the columns of the records he/she wants it to be visible on the screen as shown in the below screenshot. When you click on “Filter Column Selection” button , a dialog box pops up , you can select the field name by clicking on “+” and remove by clicking on “-“. In the following Screen : Subcriber Pin, Dialed Phone, Calling Number and Duration columns are selected. Thus , you can see the result is displayed with those selected columns only. Note: if you want to add all click “Add all” and remove all click on “Remove all”

Step 1

Step 2

Search Results are displayed here

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Figure 9:4 Select the column to be displayed on the screen

4. Reports are available in Neox System in CSV and PDF format. Two buttons CSV and PDF

are provided on the screen for the user. On one simple click a report will be generated and saved in CSV/PDF format as required by the customer.

Figure 9:5 Convert the report in CSV / PDF format

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Figure 9:6 View the report in PDF format

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9.2. Outbound Abandend Call Report The summary of all the outbound Abandend call records are displayed with available search filters as follows :

1. Extension – The extension associated with the telephone number.

2. Called Number – The originating phone number of the call that was traced.

3. Egress trunk/carrier – If you want to show results for a specific Destination

Trunk/Carrier , select that trunk/carrier from this drop-down list box.

4. Total Time – The accumulation of the durations of all completed calls. Duration is in

seconds. For eg: <= 30 i.e. less than or equal to 30 seconds.

5. Disconnect Reason – Describes the reason of the call disconnected

6. From Time – Takes the Start time in HH:MM format along with the date

7. To Time – Takes the End time in HH:MM format along with the date

For Example : Generate a report for Extension number : 4001 and Disconnect Reason :

39-Invalid Number.

Figure 9:7 Outbound Abandend Call Report Extension wise

• Reports are available in Neox System in CSV and PDF format. Two buttons CSV and PDF are provided on the screen for the user. On one simple click a report will be generated and saved in CSV/PDF format as required by the customer.

Step 1

Step 2 Search results are displayed here

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9.3. Outbound Call Report The summary of all the outbound call records are displayed with available search filters as follows :



3. Egress trunk/carrier – If you want to show results for a specific Destination

Trunk/Carrier , select that trunk/carrier from this drop-down list box.

4. Duration – The accumulation of the durations of all completed calls. Duration is in




For Example : Generate a report for Extension number : 4001 and Destination

trunk/Carrier : TATA_SIP

Figure 9:8 Outbound Call Report on basis of Extension and Destination Trunk/Carrier


Step 1


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9.4. Inbound Abandoned Call Report The summary of all the inbound abandoned call records are displayed with available search filters as follows :


2. Calling Number – The dialed number of the call that was traced.

3. Ingress trunk/carrier – If you want to show results for a specific Source Trunk/Carrier ,

select that trunk/carrier from this drop-down list box.

4. Total Time – The accumulation of the durations of all completed calls. Duration is in


5. Disconnect Reason – Describes the reason of the call disconnected



For Example : Generate a report for Extension number : 4001 and Disconnect Reason :

X8-Misc abandon alert

Figure 9:9 Inbound Abounded Call Report on basis of Extension and Disconnect Reason


Step 1

Step 2

Search results are displayed here

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9.5. Inbound Call Report The summary of all the inbound call records are displayed with available search filters as follows:



3. Ingress trunk/carrier – If you want to show results for a specific Source Trunk/Carrier ,

select that trunk/carrier from this drop-down list box.





For Example : Generate a report for Source trunk/Carrier : TATA_SIP and Duration <= 1 sec

Figure 9:10 Inbound Call Report on basis of Duration and Source Trunk/Carrier


Step 1


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9.6. Internal Call Report The summary of Internal Call records are displayed with available search filters as follows:







For Example : Generate a report for Calling number : 4001 to called number: 4004

Figure 9:11 Internal Call Report on basis of Calling Number and Called Number

• Reports are available in Neox System in CSV and PDF format. Two buttons CSV and PDF


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9.7. Call Summary Extension Report The total summary of all the Inbound and Outbound Calls i.e Total Number of Inbound Calls, Total Number of Outbound Calls, Total Number of Abandoned Inbound Calls , Total Number of Abandoned Outbound Calls, Total Number of Internal Calls, Average Inbound Call Duration , Average Outbound Call Duration , Average Internal Call Duration, Maximum Inbound Call Duration, Maximum Outbound Call Duration and Maximum Internal Call Duration are displayed with two available filter criteria From time and To time.

Figure 9:12 Call Summary Report



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9.8. Extension Summary Report Extension wise Detail summary of Total Internal/External Calls, Avg Internal/External Call Duration, Max Internal/ External Call Duration for Inbound as well as Outbound Calls with available search filters as follows:




Figure 9:13 Extension summary Report



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9.9. Call Recording Report If Call Recording are enabled on a specific extension , then the .wav files will be made available in the call recording report. The admin can click on play button to listen to the calls which are recorded. Note: Only those calls will be recorded on which call recording feature is enabled.

Figure 9:14 Extension summary Report

Click here to play the recording file

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10. Staff Management

Staff Management is used to provide access control to various users. Every user can be assigned

to a group and that user will only be able to perform functions whose access has been provided.

This chapter covers the below mentioned topics:

Staff o Creating Staff o Editing Staff o Deleting Staff o Search for a Staff

Access Group Management

o Creating Access Group o Editing Access Group o Deleting Access Group o Search for an Access Group

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10.1. Staff 10.1.1. Creating a Staff

ACCESS PATH Staff Management -> Staff STEPS

1. Click on “Create” button to create a new Staff member from the workspace, where Staff List is displayed.


Figure 10:1 Create Staff


i. Parameter Name – First Name Description – First Name of the user. Valid Values – Any valid string Reload Required – No

ii. Parameter Name – Middle Name Description – Middle name of the user. Valid Values – Any valid string Reload Required – No

iii. Parameter Name – Last Name Description – Last Name of user.

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Valid Values – Any valid string Reload Required – No

iv. Parameter Name – Username Description – Username used to login to the system by the user. Valid Values – Any valid string Reload Required – No

v. Parameter Name – Password Description – Password used by the user to login to the system. Valid Values – Any valid string Reload Required – No

vi. Parameter Name – Confirm Password Description – Password entered in the above field used by user to login to the system. Valid Values – Any valid string Reload Required – No

5. Click on the “Next ” button once you entered all the required parameters. You will now be redirected to the Assign Access group screen, where the user is assigned with an access group for rights to access the system.

Figure 10:2 Assign access group to Staff

6. Select the access group by clicking on the ‘+’sign and then click on ‘Create’ button. A confirmation message is displayed saying ‘Staff successfully created’

7. Now Login with the user created in the Access Group associated with it as shown below. Select the access group from the drop down and login.

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Figure 10:3 Login using access group

8. On Login, the user will be able to see only those Menu’s who’s access has been granted.

Figure 10:4 View according to access rights given

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10.1.2. Editing a Staff ACCESS PATH Staff Management -> Staff -> Edit

STEPS

1. Click on “Edit” button from the List of Existing Staff List to Edit a Staff entry .

Figure 10:5 Click on Edit to update


Figure 10:6 Update screen for Staff

3. On Successful updation a confirmation message is displayed as ” Staff ‘TestAdmin’ Updated Successfully”

Click here

Click here

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10.1.3. Deleting a Staff

ACCESS PATH Staff Management -> Staff -> Delete

STEPS

1. Check on the Staff record from the dashboard of Existing Staff which you want to delete and then click on “delete” button as shown in the figure. If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 10:7 Delete Page for a Staff

Figure 10:8 Delete all Staff

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ , the staff will be deleted and a confirmation message is displayed.

Step 1

Step 2

Step 1 Step 2

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10.1.4. Searching a Staff

ACCESS PATH Staff Management -> Staff ->Search

STEPS 1. User Name, First Name and Status are the search filter to refine the search. Result

depending on the search criteria will be displayed below as shown in the figure

Figure 10:9 Search Service

2. There is a “Reset” Button in Search Filter. Reset Button will set the field again with

the previous value.

Search result is displayed Step 2

Step 1

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10.2. Access Group Management 10.2.1. Creating a Access Group

ACCESS PATH Staff Management -> Access Group Management STEPS

1. Click on “Create” button to create a new Access Group member from the workspace, where Access Group List is displayed.


Figure 10:10 Create Access Group


i. Parameter Name –Name Description – Name of the Access group to be created. Valid Values – Any valid string Reload Required – No

ii. Parameter Name – Description Description – Description of the Access Group being created. Valid Values – Any valid string Reload Required – No

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iii. Parameter Name – Access Rights

Description – Select the rights to be given to the users in this group. It includes all the modules of EMS and the rights beings Create, Update, Delete, View, Download, Upload, Backup, Start/ Stop, Reload, Halt. Valid Values – The access rights to be given to the users of this group. Reload Required – No

4. Enter the values and then click on ‘Create’ button. A confirmation message is displayed saying ‘Access Group ‘Test’ successfully created’

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10.2.2. Editing a Access Group

ACCESS PATH Staff Management -> Access Group Management-> Edit

STEPS

1. Click on “Edit” button from the List of Existing Access Group List to Edit an Access Group

entry .

Figure 10:11 Edit Update to Edit


Figure 10:12 Edit Page for Access Management

3. On Successful updation a confirmation message is displayed as ” Access Group ‘Test’ Updated Successfully”

Click here

Click here

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10.2.3. Deleting a Access Group

ACCESS PATH Staff Management -> Access Group Management -> Delete

STEPS

1. Check on the Access Group record from the dashboard of Existing Access Groups which you want to delete and then click on “delete” button as shown in the figure. If you have more than one record and you want to delete all, check the “Sr.No. box “and then execute Step 2 all the records would be deleted in single go.

Figure 10:13 Delete Page for Access Group

Figure 10:14 Delete all Access Groups

2. It will ask for Confirmation click “OK” to proceed, once you click on “OK “ , the access group will be deleted and a confirmation message is displayed.

Step 1

Step 2

Step 1 Step 2

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11. Alarms

The Alarms feature enables you to view SNMP traps that were issued by network elements, such as C4CM and C5CM. These network elements must be configured to direct traps to EMS. With this feature, EMS is serving as a basic Network Management System (NMS) for network elements that are associated with the telephony network. All the traps received by the user are recorded here with the date, time , Severity, Error number and the text.

11.1. Search Alarm ACCESS PATH Alarms -> Search Alarm

STEPS

1. Search Alarm a. Severity – The alarms can be searched by its Severity with Critical being highest

followed by Major, Minor, Warning, Intermediate and Normal being the other severity criterias. It is a check box form so that multiple severity levels can be selected at a time for display.

b. From Time – The alarms can be filtered based on the date and time. From time refers to the the start time from which the traps captured should be displayed. The time is in the format of hour and minutes.

c. To Time - The alarms can be filtered based on the date and time. To time refers to the the end time till which the traps captured should be displayed. The time is in the format of hour and minutes.

d. Search – On clicking this button, the records are displayed according to the Search Criteria specified.

e. Reset - There is a “Reset” Button in Search Filter. Reset Button will set the field again with the previous value.

f. Check for new alarms every - This field is used to specify the time interval in minutes between 0 to 60. The system will check for new traps based on the time specified. Eg : If we set the interval as 5 minutes, the system will check for the traps generated every 5 minutes.

g. Alarm Counts – Based on the search criteria this section displays the number of traps Severity wise and the Total count in the end.

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Eg: If we choose to display all the traps with Severity Critical and Major, then it will display the count as 93 Critical Traps , 7 major traps and Total Count being 100.

For Example : Search for traps with Severity being Critical and Major and the time duration being for the last 15 days.

Figure 11:1 Alarm Search Screen

Step 1

Step 2

Search Results are displayed here

Alarm Count

Interval to check for Traps

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12. Change Password

ACCESS PATH Change Password

1. Change password allows admin to change the login password. If the admin enters the correct current password then he is allowed to change the password.

Figure 12:1 Change Password Screen

2. On click of change a confirmation message is displayed. ” Password Changed Successfully....”

13. Logout

Logout allows the admin to logout from the neox GUI. After pressing the logout button the admin will be redirected to the login page and will have to enter the credentials again to login. ACCESS PATH Logout

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Annexure a: REGULATIONS FOR THE USA: FTC AND STATES

This section contains a brief overview of the technical issues involved in outbound dialing in the USA. We will go over the USA Federal Government's FTC regulations for outbound telemarketing to consumers and several states additional regulations on business-related calling. It is important to note that several other countries also have regulations for outbound telemarketing, the UK and Canada for instance have rules that are very similar to those of the USA, including maintaining their own DNC lists. If you will be calling a country other than the USA, then you should contact the regulatory authority responsible for regulating telemarketing for more information on any restrictions that may apply to your type of business.

FTC REGULATIONS

In 2003, the FTC(Federal Trade Commission - a department of the USA federal government) launched the federal Do-Not-Call list and initiated several new restrictions on outbound calling by businesses for the solicitation of sales to consumers, called the Telemarketing Sales Rule(TSR). There were also several provisions made to allow for the outbound calling to consumers. These provisions, known as Safe-Harbor, must be followed for a company to remain compliant when outbound telemarketing directly to consumers in the USA. We will only be covering the technical-related issues here, but there are also several other issues such as misrepresentation, fraud and record retention that we will not be detailing here. In August of 2008, the FTC issued a 111-page update to the TSR that changed a few of the provisions including changing the drop rate average to being calculated for a 30 day time period instead of daily. For more information, go to http://www.ftc.gov FTC Federal Do-Not-Call List

The Federal Do-Not-Call list(DNC list), as of November 2007, has over 146,000,000 phone numbers in it. This is an opt-in list that is free for consumers and is maintained by the FTC. Companies who place outbound calls to solicit sales from consumers must filter their calling lists against the DNC list at least once a month. Penalties for calling customers on this list can result in thousands of dollars in fines for each violation and increased oversight from the FTC. To gain access to the list you need to register with the FTC as a Seller company. The full national DNC list with all area codes in it costs about $14,000 per year as of September, 2006. It is illegal to share a list with another seller company or offer filtering services to other companies. There are also some loopholes or ways around having to filter your lists against the DNC list: - If your company has a prior business relationship with the consumer (in the last 18 months for purchase or 3 months for simple information inquiry). - If you are calling on behalf of a non-profit organization or charity with no intention to sell - If you are calling with a survey or poll without intention to sell

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http://www.ftc.gov/


- If you are calling on behalf of a political campaign(but not to solicit donations) FTC Safe Harbor Regulations Safe Harbor regulations are a set of requirements that companies must follow to be able to use automate dialing equipment to solicit business from consumers. The first provision of Safe Harbor is that an outbound call must be transferred to an agent within 2 seconds of the customer finishing their greeting(“Hello, this is Bob”, 1, 2). If the call is not sent to an agent in that time, the call is considered a DROP(or an “abandoned call”) and a company is not allowed more than a 3% drop rate out of the total number of answered calls that they have placed per campaign per 30-day period.

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NEOX Feature Compatibility Matrix

NEOX Feature Conficts

VOICE

MAIL

GROUP

PICKUP CFA CFB CFBT CFNA

CALL

WAITING

SIMUL

TANEO

US

RING ACB

CALL

DISTRI

BUTIO

N CR CM CB

C

W

TRANS

FER

VOICEMAIL NA NA yes yes yes yes Yes no NA yes NA NA NA NA yes

GROUP

PICKUP NA NA yes yes yes yes Yes no NA yes yes NA NA NA No

ACB NA NA yes yes yes NA NA NA NA NA no yes yes NA NA

SIMULTAN

EOUS RING yes no NA NA NA NA yes NA NA NA yes NA NA NA no

CALL

TRANSFER

ATTENDED yes no yes yes yes yes yes no NA NA yes NA NA NA yes

Abbrevations:

1. CFA – Call Forward All

2. CFB – Call Forward Busy

3. CFBT – Call Forward Based on Time

4. CFNA – Call Forward No Answer

5. ACB – Automatic Call Back

6. CR – Call Recording

7. CM – Call Monitoring

8. CB – Call Barge in

9. CW – Call Whispering

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List of Figures Figure 1:1 : Neox Dial Center Deployment 10 Figure 1:2 Neox IPPBX Login 11 Figure 1:3 Screen of the NEOX Dashboard 12 Figure 2:1 Neox Configuration screen 16 Figure 2:2 Update and Upload Configuration Buttons 21 Figure 2:3 Right hand side panel 22 Figure 2:4 Start/Stop Application 23 Figure 2:5 Reload Configuration Screen 24 Figure 2:6 VMS Configuration 26 Figure 2:7 VMS click on Edit Screen 27 Figure 2:8 VMS click on Update Screen 27 Figure 2:9 Delete Screen for VMS Configuration 28 Figure 2:10 Search filter screen 29 Figure 2:11 Displays Search result 29 Figure 2:12 Display Settings 31 Figure 2:13 Number of records displayed in a page 31 Figure 2:14 Gateway Profile Creation screen 33 Figure 2:15 Gateway Profile Update Screen 36 Figure 2:16 Gateway Profile Edit Screen 37 Figure 2:17 Delete Screen for Gateway Profile 38 Figure 2:18 Search for Gateway Profile 39 Figure 3:1 Network configuration LAN Settings 41 Figure 3:2 Network configuration WAN Settings 43 Figure 3:3 Network configuration Media Server’s Settings 44 Figure 3:4 Displays backup screen 46 Figure 3:5 Displays backup screen after Creation 46 Figure 3:6 Displays Upload sreen for a backup file 47 Figure 3:7 Displays Screen after upload button is pressed 47 Figure 3:8 Display Screen during upload 48 Figure 3:9 Delete of Backup 49 Figure 3:10 : TCP Dump Utility. Creating a pcap file 50 Figure 3:11 Download PCAP file screen 50 Figure 3:12 Delete a PCAP file 51 Figure 4:1 Create Subscriber 53 Figure 4:2 Create Subscriber with Portal information 54 Figure 4:3 Create Subscriber Account Information 54 Figure 4:4 Create Subscriber Account Information 56

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Figure 4:5 Create Subscriber SIP Details 57 Figure 4:6 Create Subscriber Advance Configuration 59 Figure 4:7 Create Bulk Subscriber 61 Figure 4:8 Create Bulk Subscriber Portal Information 62 Figure 4:9 Confirmation message for Bulk detail to be displayed 63 Figure 4:10 Bulk Subscriber list 64 Figure 4:11 Subscriber Edit 65 Figure 4:12 : Update Subscriber 66 Figure 4:13 Delete Subscriber Screen 67 Figure 4:14 Delete All Subscriber Screen 67 Figure 4:15 Search Subscriber Screen 68 Figure 4:16 Download Subscriber Details 68 Figure 5:1 Create Trunk/Carriers Screen 70 Figure 5:2 Edit Trunk/Carriers Screen 73 Figure 5:3 Update Trunk/Carriers Screen 73 Figure 5:4 Delete Trunk/Carriers Screen 74 Figure 5:5 Delete all Trunks 75 Figure 5:6 Search Trunk/Carriers Screen 75 Figure 6:1 Create Service Package 76 Figure 6:2 Edit Service Package 77 Figure 6:3 Edit Service Package 78 Figure 6:4 Delete Service Package 79 Figure 6:5 Delete Service Package 80 Figure 6:6 list of features 83 Figure 6:7 Create a service page 152 Figure 6:8 Click on Update to Edit 155 Figure 6:9 Edit Page 155 Figure 6:10 Delete Page 156 Figure 6:11 Search Service 157 Figure 7:1 Create a Conference room 159 Figure 7:2 Click on Edit to Update Conference Room 160 Figure 7:3 Edit Page to update details of conference room 161 Figure 7:4 Delete Page to delete conference room 162 Figure 7:5 Delete all conference rooms 162 Figure 7:6 Search for a conference room 163 Figure 7:7 Create a Conference user 164 Figure 7:8 Click on Edit to Edit a conferene user 166 Figure 7:9 Update page for a conferene user 166 Figure 7:10 Delete Page for a conferene user 167 Figure 7:11 Delete all entries of a conferene user 167

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Figure 7:12 Search for a conference user 168 Figure 7:13 Create a conference configuration 169 Figure 7:14 Click on Edit to update a conference configuration 171 Figure 7:15 Edit Page for conference configuration 172 Figure 7:16 Delete Page to delete a conference configuration 173 Figure 7:17 Delete All conference configuration created 173 Figure 7:18 Search for a conference configuration 175 Figure 8:1 Call Routing List Screen 177 Figure 8:2 Create Call Routing Screen 178 Figure 8:3 Create Call Routing Screen – Trunk and Carrier 180 Figure 8:4 Create PRI Call Routing Screen 181 Figure 8:5 Edit Call Routing Screen 185 Figure 8:6 Update Call Routing Screen 186 Figure 8:7 Delete Call Routing Screen 187 Figure 8:8 Search Call Routing Screen 188 Figure 8:9 Create Egress Dial Rule 189 Figure 8:10 Edit Egress Dial Rule 193 Figure 8:11 Update Egress Dial Rule 193 Figure 8:12 Delete Egress Dial Rule 194 Figure 8:13 Search Egress Dial Rule Screen 195 Figure 8:14 Create Ingress Dial Rule Screen 196 Figure 8:15 Create Ingress Dial Rule Screen 197 Figure 8:16 Create Ingress Dial Rule Screen 198 Figure 8:17 Edit Ingress Dial Rule Screen 200 Figure 8:18 Update Ingress Dial Rule Screen 200 Figure 8:19 Delete Ingress Dial Rule Screen 201 Figure 8:20 Search Ingress Dial Rule Screen 202 Figure 8:21 Create Ingress Dial Rule Set Screen 203 Figure 8:22 Edit Ingress Dial Rule Set Screen 204 Figure 8:23 Update Ingress Dial Rule Set Screen 204 Figure 8:24 Delete Ingress Dial Rule Set Screen 205 Figure 8:25 Search Ingress Dial Rule Set Screen 206 Figure 8:26 Create Call Rating Screen 207 Figure 8:27 Create Call Rating Screen – Discount and promotionals 209 Figure 8:28 Create Call Rating Screen – Time Of Day 211 Figure 8:29 Create Call Rating Screen – Special Day 212 Figure 8:30 Edit Call Rating 213 Figure 8:31 Update Call Rating Screen 213 Figure 8:32 Delete Call Rating Screen 214 Figure 8:33 Search Call Rating Screen 215

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Figure 8:34 Create Special Day Screen 216 Figure 8:35 Edit Special day Screen 218 Figure 8:36 Update Special Day Screen 218 Figure 8:37 Delete Special Day Screen 219 Figure 8:38 Search Special Day Screen 220 Figure 8:39 Create Rating Rule Screen 221 Figure 8:40 Edit Rating Rule Screen 224 Figure 8:41 Update Rating Rule Screen 224 Figure 8:42 Delete Rating Rule Screen 225 Figure 8:43 Search rating Rule 226 Figure 8:44 Create Translation 227 Figure 8:45 Edit Translation Screen 229 Figure 8:46 Update Translation Screen 229 Figure 8:47 Delete Translation Screen 230 Figure 8:48 Search Translation Screen 231 Figure 9:1 CDR Report 235 Figure 9:2 Billing Record subscriber Pin Based report 236 Figure 9:3 Billing Record Call Based report 237 Figure 9:4 Select the column to be displayed on the screen 238 Figure 9:5 Convert the report in CSV / PDF format 238 Figure 9:6 View the report in PDF format 239 Figure 9:7 Outbound Abandend Call Report Extension wise 240 Figure 9:8 Outbound Call Report on basis of Extension and Destination Trunk/Carrier 241 Figure 9:9 Inbound Abounded Call Report on basis of Extension and Disconnect Reason 242 Figure 9:10 Inbound Call Report on basis of Duration and Source Trunk/Carrier 243 Figure 9:11 Internal Call Report on basis of Calling Number and Called Number 244 Figure 9:12 Call Summary Report 245 Figure 9:13 Extension summary Report 246 Figure 9:14 Extension summary Report 247 Figure 10:1 Create Staff 250 Figure 10:2 Assign access group to Staff 251 Figure 10:3 Login using access group 252 Figure 10:4 View according to access rights given 252 Figure 10:5 Click on Edit to update 253 Figure 10:6 Update screen for Staff 253 Figure 10:7 Delete Page for a Staff 254 Figure 10:8 Delete all Staff 254 Figure 10:9 Search Service 255 Figure 10:10 Create Access Group 256 Figure 10:11 Edit Update to Edit 258

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Figure 10:12 Edit Page for Access Management 258 Figure 10:13 Delete Page for Access Group 259 Figure 10:14 Delete all Access Groups 259 Figure 11:1 Alarm Search Screen 261 Figure 12:1 Change Password Screen 262

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Glossary ANI Automatic Number Identification—The caller’s phone number. authentication The process whereby the system verifies that a caller is a valid

subscriber in the network. CDR Call Detail Record—A record that contains detailed information about a

call, including the account number of the subscriber, start time, duration in seconds, destination phone number, the record type, total units charged for the call, and disconnect reason.

Codec coder/decoder—On the ingress gateway, codecs convert voice signals from analog to digital. On the egress gateway, codecs convert voice signals from digital back to analog

DID Direct Inward Dialing—Allows you to dial someone inside a company directly without going through the switchboard operator. A DID trunk passes the last two to four digits of the Listed Directory Number from the central office to the PBX system. These two to four digits are used by the phone system to dial an internal extension.

Directors Line Port Director (LPD) interface components that provide the process for call setup and teardown, including prompts and IVR menus for the caller.

DNIS Dialed Number Identification Service—The destination telephone number (in single-stage dialing) or the number dialed to reach the gateway (in multiplestage dialing).

Domain A logical name that groups multiple elements within a network, such as gateways, subscribers, call routes, call rates, accounting codes, and service classes. Domains allow you to logically segment a Neox network.

DSN Data Source Name—Alogical name that identifies the data source when using ODBC to connect to a database.

Edge device A terminating device as seen by the current network. Edge devices can terminate the call or forward call processing to other networks. Examples of edge devices are endpoints, gateways and gatekeepers.

Egress Information being sent out, also used as outbound or destination. Endpoint A MGCP or SIP edge device that terminates a call. Exchange A switching center in the network. A computer that handles calls. G.711 An ITU standard algorithm designed to transmit and receive PCM voice

at digital bit rates of 48, 56, and 64 Kbps. G.723 An ITU standard algorithm for compressed digital audio over plain old

telephone lines (POTS).

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G.726 An ITU standard algorithm designed to transmit and receive PCM voice at digital bit rates of 16, 24, 32 and 40 Kbps.

G.729-A An ITU standard voice algorithm for 8 Kbps voice coding. G.729-B An ITU standard for G.729 codec silence compression. Gateway An edge device which forwards call processing into another network.

Examples of gateways are usually configured for a single protocol like H323 or SIP.

H.323 An ITU standard for call control, channel setup, and codec specifications for transmitting multimedia (voice and video) on networks without guaranteed quality of service, including the Internet.

Ingress Information being sent in, also used as inbound or originating. IP Internet Protocol—A internetworking standard that allows a packet to

traverse multiple networks on the way to its final destination. IVR system Interactive Voice Response system—The prompts and menus a caller

hears and can select from when making a call. For Neox gateways, the IVR is programmed as part of the Line Port Director (LPD).

LPD Line Port Director—The software that provides the logic for call setup and teardown on the gateway. The LPD consists of components called directors, which can provide a path of prompts and menus for the caller. The LPD is defined in a file with an .lpd extension.

LAN A local area network (LAN) is a computer network that interconnects computers within a limited area such as a home, school, computer laboratory, or office building, using network media.

MGCP The Media Gateway Control Protocol (MGCP) is an implementation of the Media Gateway Control Protocol architecture for controlling media gateways on Internet Protocol (IP) networks connected to the public switched telephone network (PSTN). MGCP is a text-based signaling and call control communications protocol used in Voice over IP (VoIP) systems.

Number Portability Number portability enables subscribers to change service providers and retain their current directory number. Components of the network currently support the Location Routing Number (LRN) method for number portability,referred to in North America as Local Number Portability (LNP). LNP is required to meet regulatory compliance enforced in North America. Components of the network continue to support existing number portability implementations outside of North America.

OSI Open Systems Interconnection—A model framework developed by the International Standards Organization that defines communications between different systems. The OSI model organizes the

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http://en.wikipedia.org/wiki/Computer_network

http://en.wikipedia.org/wiki/Media_Gateway_Control_Protocol_architecture

http://en.wikipedia.org/wiki/Media_gateway

http://en.wikipedia.org/wiki/Media_gateway

http://en.wikipedia.org/wiki/Internet_Protocol

http://en.wikipedia.org/wiki/Public_switched_telephone_network

http://en.wikipedia.org/wiki/Public_switched_telephone_network


http://en.wikipedia.org/wiki/Voice_over_IP


communications process into seven different layers sequenced based on their relation to the user.

Packet A bundle of data, usually in binary form, organized in a specific way for transmission. A packet consists of the data to be transmitted and certain control information. The size of Neox Gateway packets depends on the codec and multiplexing parameter values.

PBX Private Branch Exchange—A telephone system within an organization that switches calls between users on local lines while allowing all users to share a certain number of external phone lines.

PIN Personal Identification Number—In the Neox system, the PIN is the subscriber,gateway, or Neox Connect server account number; it is not the password.

PRI Primary Rate Interface—The ISDN level of service for larger users. It includes a number of B channels (23 for T1 lines and 30 for E1 lines) and one D channel.

PSTN Public Switched Telephone Network—The primary telephone companies which offer local and long distance services in a given region or country.

Public domain The segment of a Neox network that is available for public use. Gateways, subscribers, accounting codes, call routes, call rates, and service classes are considered part of the public domain if they do not have a specified (named) domain.

Pilot Number In a telephony network, a Private Branch Extension (PBX) or IP-PBX can be configured to have a single hunt group or multiple hunt groups. Each hunt group that is created on a PBX or IP-PBX must have an associated pilot number. The PBX or IP-PBX uses the pilot number to locate the hunt group and in turn to locate the telephone extension number on which the incoming call was received. Without a defined pilot number, the PBX or IP-PBX cannot locate where the incoming call was received. A pilot number is the address or location of the hunt group inside the PBX or IP-PBX.

Q.931 The message-oriented signaling protocol recommended by the ITU-T, and upon which Neox gateway signaling is based.

Q.763 It is an ITU-T specification, defines the formats and codes of the ISDN User Part of Signalling system

QOS Quality of Service—A level of service that can be applied to subscribers or groups of subscribers. A Neox service class includes codec choice, route type, and voice, fax, and data availability.

RTP Processing The RTP Control Protocol (RTCP) is a sister protocol of the Real-time Transport Protocol (RTP). Its basic functionality and packet structure is

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http://en.wikipedia.org/wiki/Real-time_Transport_Protocol

http://en.wikipedia.org/wiki/Real-time_Transport_Protocol


defined in RFC 3550. RTCP provides out-of-band statistics and control information for an RTP session. It partners with RTP in the delivery and packaging of multimedia data, but does not transport any media streams itself. The primary function of RTCP is to provide feedback on the quality of service (QoS) in media distribution by periodically sending statistics information to participants in a streaming multimedia session.

Server group A logical group of Neox Gateways or Neox Connect Servers. Calls are routed to server groups to provide fault tolerant reliability and load balancing.

SNMP Simple Network Management Protocol—The most common method by which network management applications query a management agent using a supported MIB (Management Information Base). SNMP is the basis of most network management software today.

Softphone A software application that allows you to make voice calls from your PC over the Internet.

Softswitch The software that performs call management functions for edge devices.

Static IP A unique identifier for a specific TCP/IP host computer on a network. The IP stays the same each time the computer is restarted as opposed to a dynamic IP where the IP is reassigned each time the computer is restarted.

Telco A telephone company. Trunk A line between two exchanges used for carrying circuits. T_38 T.38 is an ITU recommendation for allowing transmission of fax over IP

networks in real time TCP Dump TCP Dump can produce several different types of output containing

information on each connection seen, such as elapsed time, bytes and segments sent and received, retransmissions, round trip times, window advertisements, throughput, and more. It can also produce a number of graphs for further analysis.

UDP UDP (User Datagram Protocol) is a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol (IP). UDP is an alternative to the Transmission Control Protocol (TCP) and, together with IP, is sometimes referred to as UDP/IP.

.wav file The audio file format. WAN Wide area network (WAN) is a network that covers a broad area (i.e.,

any telecommunications network that links across metropolitan, regional, national or international boundaries) using leased telecommunication lines.

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http://tools.ietf.org/html/rfc3550

http://en.wikipedia.org/wiki/Quality_of_service

http://en.wikipedia.org/wiki/International_Telecommunication_Union

http://en.wikipedia.org/wiki/Fax

http://en.wikipedia.org/wiki/IP_network

http://en.wikipedia.org/wiki/IP_network

http://en.wikipedia.org/wiki/Telecommunication_circuit

http://en.wikipedia.org/wiki/Byte

http://en.wikipedia.org/wiki/Round-trip_delay_time

http://en.wikipedia.org/w/index.php?title=Window_advertisement&action=edit&redlink=1

http://en.wikipedia.org/w/index.php?title=Window_advertisement&action=edit&redlink=1

http://en.wikipedia.org/wiki/Throughput

http://en.wikipedia.org/wiki/Computer_graphics

http://en.wikipedia.org/wiki/Telecommunications_network

http://en.wikipedia.org/wiki/Leased_line

http://en.wikipedia.org/wiki/Leased_line


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Documents

Download NEOX IP-PBX User Guide