DOV.0005.0001 - Royal Commission · • Australian Human Resources Institute (AHRI). Disclaimer This Handbook contains general guidance on checking references in the financial services

DOV.0005.0001.0515

DOV.0005.0001.0515

DOV.0005.0001.0516

DOV.0005.0001.0516

Reference Checking in the Financial Services Industry

First published as HB 322-2007.

COPYRIGHT

©Standards Australia/Australian Securities and Investments Commission (ASIC)

All rights are reserved. No part of this work may be reproduced or copied in any form or by any means, electronic or mechanical, including photocopying, without the written permission of the publisher and Australian Securities and Investments Commission (ASIC).

Published by Standards Australia, GPO Box 476, Sydney, NSW 2001, Australia

ISBN 0 7337 8408 9

DOV.0005.0001.0517

DOV.0005.0001.0517

Preface This Handbook was produced by Standards Australia as a guide on Reference Checking to be used in conjunction with AS 4811-2006, Employment Screening, and the associated Handbook, HB 323-2007, Employment Screening Handbook, which were also produced by Standards Australia.

Acknowledgement Standards Australia would like to acknowledge the contribution and assistance of the Australian Securities and Investments Commission (ASIC) in the development of this Handbook. Special consideration is also extended to representatives of the following entities (the Panel) who have provided freely of their advice and assistance, namely-• Investment and Financial Services Association (IFSA).

111 National Insurance Brokers Association of Australia (NIBA). • Securities and Derivatives Industry Association (SDIA).

e Financial Planning Association of Australia (FPA). 111 Australasian Compliance Institute (ACI).

• Association of Financial Advisers (AFA).

• Australian Human Resources Institute (AHRI).

Disclaimer This Handbook contains general guidance on checking references in the financial services industry and should not be relied upon as legal advice. It does not attempt to consider all the issues relevant to appointing individuals. Seeking legal advice is the responsibility of each firm or individual, as each case will depend on specific facts and/or circumstances and such firms should obtain their own legal advice on matters arising from this Handbook.

The information in this Handbook can be used by any size or type of firm-however, some recommendations may be more appropriate to some types of firms, rather than others. No warranty is provided or implied as to the accuracy or practical applicability of the contents of this Handbook to any firm or individual.

DOV.0005.0001.0518

DOV.0005.0001.0518

Contents Preface ........................................................................................................... 2

Acknowledgement ................................................................................... 2 Disclaimer ................................................................................................ 2

1. lntroduction ............................................................................................ 4 1.1 Rationale ......................................................................................... 4 1.2 Scope of this Handbook .................................................................. 4 1.3 Definitions ........................................................................................ 4 1.4 What is Reference Checking? ......................................................... 7 1.5 Benefits for the Financial Services Industry .................................... 7

2. The Reference Checking Process ....................................................... 9 2.1 Introduction ...................................................................................... 9 2.2 Balancing Interests .......................................................................... 9 2.3 General Communication ............................................................... 10 2.4 Training of Staff ............................................................................. 10 2.5 Consent and Direction from Applicants ......................................... 11 2.6 Quality of Information .................................................................... 11 2. 7 Communication with Applicants .................................................... 12 2.8 Conditional Appointment of Employees and Contractors ............. 13 2.9 Obligation to Update Information .................................................. 14 2.10 Equality in Reference Checking .................................................... 14

3. Legislation and Regulation ................................................................ 15 3.1 Section 912A(1) of the Corporations Act ...................................... 15 3.2 Regulation 7.6.04(1 )(e) of the Corporations Regulations ............. 15 3.3 National Privacy Principles (NPP) in the Privacy Act... ................. 15 3.4 Spent Conviction Scheme ............................................................. 16 3.5 Anti-Money Laundering/ Counter-Terrorism Financing (AML/CTF)

Legislation ..................................................................................... 17

4. Other Referenced Material .................................................................. 18 4.1 Australian Standard on Employment Screening (AS 4811-2006)/

Employment Screening Handbook (HB 323-2007) ...................... 18 4.2 IOSCO Outsourcing Principles/ Joint Forum Outsourcing Report 18 4.3 ASIC Regulatory Guides (RG 104/ RG 146) ................................. 18 4.4 ASIC Website (www.asic.gov.au) ................................................. 19

Appendix A. Information for Applicants: Reference Checking ........... 20

Appendix B. Consent Form .................................................................... 25

Appendix C. Direction Form ................................................................... 26

Appendix D. Reference Check Form ..................................................... 28 Part A: Information to be provided by the Applicant.. ............................ 28 Part B: Questions for Referees ............................................................. 34 Part C: To be completed by Reference Checking Staff ........................ 38

DOV.0005.0001.0519

DOV.0005.0001.0519

1. Introduction

1.1 Rationale Consumer confidence is critical to the growth of any industry, but especially the financial seNices industry, which manages and protects the assets of Australian consumers.

Financial seNices firms have internal compliance arrangements, and are subject to a robust statutory licensing regime, both of which aim to ensure that people working in the industry meet high standards of professionalism and competence. Where breaches of those standards arise, there are processes in place for identifying and rectifying them.

However, it is possible for dishonest, incompetent or unethical employees or representatives, or so-called "bad apples", to resign from their positions and seek to move to another firm that is unaware of their history. In this Handbook, the Australian Securities and Investments Commission (ASIC) and a panel of industry representatives have developed a framework for checking references that seeks to minimize the extent to which bad apples can move within the industry in this way.

This Handbook aims to assist firms to act in accordance with higher expectations in employing or engaging people by both seeking and providing reasonable, objective, relevant, factual, accurate and balanced information for reference checks.

1.2 Scope of this Handbook This Handbook provides guidance on Reference Checking, which may be used as a framework for a Reference Checking process within the financial seNices industry. Additional information on relevant legislation, regulations and reference documents is included. Appendices contain forms and information that may be reproduced and used where appropriate.

This Handbook is based upon the principles outlined in AS 4811-2006, Employment Screening (the Standard) and HB 323-2007, Employment Screening Handbook, which was produced by Standards Australia as a companion document to the Standard. This Handbook is intended to be used in conjunction with these documents.

This Handbook aims to create a set of expectations regarding industry sharing of relevant information aboutApplicants between prospective and current/previous employers, licensees or contractors (referred to in this Handbook as "Organization(s)": see the definition in Section 1.3 for other entities included in this term).

To help protect Applicants, and prospective and current/previous Organizations, this Handbook encourages-• informing Applicants about the Reference Checking process by using the Information for

Applicants sheet in Appendix A; • obtaining an Applicant's express written consent using the Consent Form in Appendix B;

and • facilitating Reference Checking between Organizations through sharing and relying on

answers to specific questions as directed by an Applicant by using the Direction Form in Appendix C.

1.3 Definitions For the purposes of this Handbook, the following definitions apply. In Sections 1 to 4 of this Handbook, defined terms appear with initial capital letters.

Copyright Page 4 of 40

DOV.0005.0001.0520

DOV.0005.0001.0520

AFSL An Australian financial services licence issued under the licensing regime in the Corporations Act 2001 (Cth) (the Corporations Act).

Allegation(s) All Allegations or Complaints about or arising from the Applicant's conduct or performance (including any act or omission)-

• recorded by the Organization;

• reviewed by or on behalf of the Organization;

• put to the Applicant in the course of that review (if the Applicant was employed or contracted by the Organization when the review took place); and

• objectively found in writing, by the Organization, to have some substance.

Answer(s) All information provided in response to the questions listed in the Direction Form, including all information shared to clarify any response.

Applicant A person who has applied for the position of Entrusted Person with an Organization.

Appointment Appointment as an employee, contractor or authorized representative.

ASIC Australian Securities and Investments Commission.

Complaint(s) All Complaints received or identified from any source that relate to the Applicant's conduct, where that conduct may amount to a failure to meet the Licensee's obligations under the Corporations Act. For example, the conduct might demonstrate a failure to provide financial services efficiently, honestly and fairly, including, but not limited to, inadequate disclosure of costs and benefits and/or failure to have a reasonable basis for financial product advice. Complaint(s), which may be either verbal (or recorded by the Organization) or written, also include notifications of any circumstances that may give rise, or have given rise, to a claim for compensation.

Consent Form The document entitled "Consent Form" in Appendix B by which the Applicant gives consent to conduct reference checks for the purpose of assessing or verifying suitability as an Entrusted Person.

Direction Form The document titled "Direction Form" in Appendix C by which the Applicant directs current/previous Organizations to share Answer(s).

Entrusted Person In the context of financial services, an Entrusted Person will likely include an individual appointed who-

• provides financial products or financial services (including financial advice) on behalf of an Organization to retail and/or wholesale clients;


DOV.0005.0001.0521

DOV.0005.0001.0521

111 handles or administers client investments and/or payments for financial services or products; and/or

11 is otherwise entrusted with the care, management of, or advice involving another person's financial situation and/or assets.

Factual Information Information that is, or can be, verified.

Identity Document An official document bearing the Applicant's current photograph and issued by an Australian state government body or agency (e.g. a driver's licence). This will be used in the Reference Checking process to verify the Applicant's identity.

Informed Consent Consent provided by the Applicant following the provision of information relating to the conduct and requirements of the Reference Checking process.

Licensee The holder of an AFSL.

Organization Each natural person, corporation, firm and/or other entity for whom or for whose benefit the Applicant has worked, is working, has applied to work or may work in any capacity, including as an employee, authorized representative, director, partner, agent, independent contractor, subcontractor, or through any company (including labour hire).

Probity The level of integrity necessary to ensure the conscientious and honest conduct of one's working relationships and activities.

Referee(s) A person who can provide objective, relevant and factual Reference Checking Information and has personally supervised the Applicant's work performance (preferably for a period of at least six months).

Reference Checking The verification of references and the conduct of background checks to confirm work history and relevant conduct of the Applicant.

Reference Checking Information All information received through the Reference Checking process (including from current/previous Organizations and criminal history checks).

Worker(s) A person who performs any work, in any capacity, including as an employee, authorized representative, director, partner, agent, independent contractor, sub-contractor, or through any company (including labour hire).


DOV.0005.0001.0522

DOV.0005.0001.0522

1.4 What is Reference Checking? Reference Checking is a component of employment screening, which is part of the wider employment process. It involves seeking, obtaining, verifying and providing references with the consent of the person applying for a position, in this case, as an Entrusted Person (see definition in Section 1.3 of this Handbook).

An effective Reference Checking process should minimize the movement of "bad apples" between Organizations. It can also minimize the risks to Organizations when obtaining and/or providing reasonable, objective, relevant, factual, accurate and balanced information for reference checks. The guidance in this Handbook and the templates in the Appendices are designed to facilitate this process.

Reference Checking is optimized when it is supported by policies and systems, and there are designated staff responsible for implementing it. This process can sit alongside policies or procedures that may include any or all of the following-

• Recruitment and selection.

• Employment screening including verifying identity, training, qualifications.

• Probationary periods.

• Rights and equal employment.

ID Discrimination.

ID Performance management.

11 Code of conduct.

11 Occupational health and safety.

• Risk management and security.

• Ongoing due diligence relating to service level agreements with outsource providers.

• New staff from takeovers or other acquisitions.

Effective communication is an essential component of the Reference Checking process. In consultation with an Applicant, the Organization can acquire the Applicant's consent to obtain information from current/previous Organizations, and these Organizations can be directed by the Applicant to provide such information.

This Handbook provides general guidance only and each Organization will need to determine its own policy and procedure based on the nature, scale and complexity of its business. Seeking legal advice is the responsibility of each Organization, as each case will depend on specific facts or circumstances.

1.5 Benefits for the Financial Services Industry The benefits to the financial services industry of a rigorous Reference Checking process include-

• Limits costs associated with-- terminating and replacing unsuitable staff; - investigating misconduct; and - legal consequences of such misconduct.

• Gives competitive advantage.

• Reduces potential turnover of staff.

• Increases productivity.

ID Deters dishonest individuals from applying.

• Builds and reinforces consumer confidence.


• Reduces the risk of damage to an Organization's reputation.

111 Increases morale.

111 Reduces the risk of a potential business disruption.

"' Complies with legislative and other regulatory requirements.

• Protects the Organization's assets.

Copyright

DOV.0005.0001.0523

DOV.0005.0001.0523

Page 8 of 40

DOV.0005.0001.0524

DOV.0005.0001.0524

2. The Reference Checking Process

2.1 Introduction To minimize the risks associated with Reference Checking, an Organization can consider using the following guidance when obtaining and/or providing reasonable, objective, relevant, factual, accurate and balanced information for reference checks.

This guidance follows the Reference Checking process and covers-111 balancing interests;

1111 general communication;

111 training of staff;

111 consent and direction from Applicants;

111 quality of information;

• communication with Applicants;

• conditional Appointment of employees or contractors;

• obligation to update information; and

• equality in Reference Checking.

The Appendices to this Handbook include the following template forms that Organizations can use during this process-

• Information for Applicants: Reference Checking (Appendix A).

• Consent Form (Appendix B).

• Direction Form (Appendix C).

• Reference Check Forms (Appendix D).

2.2 Balancing Interests Each Organization needs to decide how it will balance-

• its desire to obtain the most conclusive and up-to-date information about an Applicant for an Entrusted Person position; and

• any reservations an Applicant may have, particularly about contact with their current Organization.

Each Organization also needs to consider the risks created by the Applicant's Appointment. For effective Reference Checking, an Organization, in consultation with the Applicant, may wish to-

• obtain written consent from the Applicant to contact the current Organization at the beginning of the Reference Checking process;

• leave contact with the current Organization to the end of the Reference Checking process (for those Applicants who would like to defer this contact); and

• make the offer of Appointment subject to obtaining satisfactory Reference Checking Information: see Section 2.8 of this Handbook.

G Tips ~ ~ );>A risk-based approach can identify the level of risk posed by a particular role and

determine the scope of the Reference Checking process for that role. );>Inform the Applicant, and confirm in writing, at the outset that-

Copyright

- all offers of Appointment are subject to obtaining satisfactory Reference Checking Information before the Appointment is due to start; and

Page 9 of 40

DOV.0005.0001.0525

DOV.0005.0001.0525

- if the Applicant requests it, contact with the current Organization can be one of the last steps of the process, so if an application is rejected for any reason at the earlier stage of the process, there is no need to contact the current Organization.

> If an Applicant does not provide consent to contact the current Organization at the beginning of the Reference Checking process, the Organization can use the Consent Form and Direction Form to contact previous Organizations. The Consent Form and Direction Form can then be used at the end of the Reference Checking process to contact the current Organization.

>- It is up to the Organization to decide how to proceed if an Applicant refuses to sign the Consent Form and/or Direction Form. The Organization should speak with the Applicant to understand why they do not want their current and/or previous Organization(s) to be contacted. There may be a legitimate reason, but the Organization needs to know this so that it can then decide how to proceed without contacting the Applicant's current and/or previous Organization(s), and therefore whether to offer an Appointment or not.

2.3 General Communication Organizations should consider this guidance when communicating generally with staff and Applicants about the employment screening/Reference Checking process-., Nominate and advise the name of a senior person responsible for making decisions in

regard to employment screening/Reference Checking. • Advise/train current employees/contractors about the existence and implementation of an

employment screening/Reference Checking policy.

111 Early notice of employment screening requirements in recruitment advertising provides an opportunity for Applicants to opt out before applying.

11 Advertising and other recruitment material (e.g. application forms, job descriptions) can state that the intentional provision of false or misleading information or documentation will likely be grounds for the termination of an Appointment.

2.4 Training of Staff Organizations should ensure that staff conducting the reference checks (including outsourced agent(s) if applicable) are aware of the confidential nature of the Reference Checking process and are competent to conduct this process for the Organization.

This can include training in-

• collecting relevant Factual Information; 11 reviewing relevant Factual Information; GI storing information; and GI providing information.

G Tips ~ ~Train staff or agents to carefully assess each Applicant and ask for more information if

necessary, particularly to follow the information trail provided by reference checks. ~ Train staff or agents performing reference checks to record information obtained from

Referees, verbatim. This will ensure the accuracy of information is maintained throughout the process.

~Agents need to be aware of Privacy Act obligations. >- RG 104, the !OSCO Outsourcing Principles and the Joint Forum Outsourcing Report

deal with responsibilities and exposure in relation to outsourcing. See Sections 4.2 and 4.3 of this Handbook.


DOV.0005.0001.0526

DOV.0005.0001.0526

2.5 Consent and Direction from Applicants Organizations should consider this guidance when obtaining consent and direction from the Applicant as part of the Reference Checking process-

• Consider the NPPs set out in Schedule 3 of the Privacy Act. For key NPPs, see Section 3.3 of this Handbook.

• Inform the Applicant in writing about checks being undertaken, use and disclosure of the information collected and what happens to Reference Checking Information if the Applicant is unsuccessful. This information is contained in Information for Applicants: Reference Checking in Appendix A.

• Obtain a signed Consent Form by asking the Applicant to sign the Consent Form in Appendix B. This form gives the Applicant's Informed Consent for the Organization (and any agent) to collect, use and provide Reference Checking Information. A signed copy of the Consent Form should remain with the successful Applicant's permanent work record.

• Obtain a signed Direction Form by asking the Applicant to sign the Direction Form in Appendix C. This form directs the Applicant's current/previous Organizations to provide more specific information about the Applicant's work history and performance. It contains a number of conditions and limits that are designed to offer some protection to Applicants and Organizations when obtaining and providing Reference Checking Information. It also releases these Organizations from confidentiality obligations and offers them some protection for sharing that specific information in good faith. The signed Direction Form should remain with the successful Applicant's permanent work record.

~ Tips ~ );> Provide information early to the Applicant to ensure that Informed Consent is obtained

and reference checks are done as early as possible. );>An Organization may wish to send (in confidence) the Consent Form and Direction

Form to any previous Organization from whom Reference Checking Information is sought, to facilitate the provision of such information.

');;> Before sending a copy of the Consent Form and Direction Form (in confidence) to the current Organization, ensure that the Applicant has agreed in writing to contacting this Organization.

);> Ensure the completed and signed Direction Form is returned by each Organization and placed on the Applicant's file.

>-An Organization may wish to review the successful Applicant's Consent Form from time to time. (Consider using a compliance review process to update this consent. See Section 2.9 of this Handbook.)

2.6 Quality of Information Organizations should consider obtaining, using and/or and providing Reference Checking Information that-

• is factual and relevant-avoid subjective or opinion information about an Applicant's reputation and/or character, and look for documentation to support any concerns raised;

• accurately addresses current circumstances and historical performance-information may need to be corrected to ensure it is accurate, complete and up-to-date;

• is balanced-not just focussing on the Applicant's flaws to the exclusion of his/her strengths or skills;

• is objective and clearly relevant to the role.


DOV.0005.0001.0527

DOV.0005.0001.0527

~Tips ~ >To verify the Applicant's work history, it may be necessary to contact the Human

Resources, Compliance or other relevant department of a current/previous Organization. The Applicant should consent in writing to contacting the current Organization to confirm such details.

;;, ASIC's Register of Banned and Disqualified Persons contains information about persons disqualified from managing corporations, banned securities representatives, banned futures representatives and persons banned or disqualified from providing financial services. This register can be searched on the ASIC website. See Section 4.4 of this Handbook.

);> ITSA maintains a bankruptcy register that can be searched for a fee. See Section 4.4 of this Handbook.

;;, Professional associations and registration bodies can also be contacted to help confirm work history, qualifications, membership and conduct.

>To verify a Referee's contact details and position description as provided by the Applicant, contact the relevant Human Resources Department.

> Mobile phone numbers for Referees, while convenient, may need to be verified as being a valid contact number for the Organization as nominated by the Applicant.

> In some circumstances, family and/or personal friends may not be appropriate Referees. If there are concerns for any reason, further questions about work history and work conduct should be asked.

> Results of a criminal history check are not always a barrier to employment and need to be considered on a case-by-case basis and only taken into account if they are relevant.

>Avoid questions such as "Do you have a criminal record?" or "Do you have any convictions?" They are inappropriate as they may lead to disclosure of information about protected old convictions. See Section 3.4 of this Handbook for information about the Spent Conviction Scheme.

;;, Organizations cannot seek or obtain an individual's personal consumer credit information (even with the Applicant's consent) for the purposes of Reference Checking.

>Organizations can conduct a commercial credit reference check in relation to sole traders, partnerships and/or corporations for the purposes of Reference Checking.

2.7 Communication with Applicants Organizations should consider this guidance when communicating with Applicants about the Reference Checking process-

"' To ensure that the information obtained and provided is factual and relevant, it may be necessary to ask the Applicant for further particulars or an explanation especially in regard to negative Referee information and/or any criminal history.

• Give the Applicant an opportunity to provide relevant Factual Information about the following-

Copyright

- unexplained gaps in work history, custodial sentences, or attempts to hide problems with a previous Organization;

- the fact that current/previous Organizations and/or Referees are unable or unwilling to provide a response to questions;

- any apparent official supporting documentation that contains typographical errors, errors of fact, non-standard logos, or any signs of alteration;

- job titles that seem unusual, vague or totally unrelated to previous job titles, particularly where there appears to be a significant leap in responsibility from one position to another;

Page 12 of 40

DOV.0005.0001.0528

DOV.0005.0001.0528

- job responsibilities that appear to be beyond the Applicant's experience and qualifications;

- lack of Referees that have been in a supervisory position to the Applicant; - work and academic qualifications that are difficult to confirm.

2.8 Conditional Appointment of Employees and Contractors If an Organization does not receive all Reference Checking Information about an Applicant before it wants that person to start work, it could consider deferring the start date. This allows more time to collect and check the information before a decision is made to offer an Appointment, and avoids the issue of dismissal (in the case of employees).

Commercial practice may mean the Organization needs an Applicant to start work before it receives all Reference Checking Information. In these circumstances, the Organization could consider the following process for conditional Appointment of employees and/or contractors.

Employees

111 The offer of Appointment should be in writing and subject to a three-month probationary period (by which time Reference Checking should be completed).

Contractors

e The offer of Appointment should be in writing and subject to a three-month conditional period (by which time Reference Checking should be completed).

• Clearly communicate in writing the terms • of the probationary period and

Clearly communicate in writing the terms of the conditional Appointment before the offer is made to the Applicant, and in particular, that-

conditions of employment before the offer is made to the Applicant, and in particular, that-

- Reference Checking will continue during the three-month probationary period;

- unsatisfactory Reference Checking Information about the Applicant's ability to perform the role may lead to disciplinary action, including dismissal; and

- formal confirmation of the Appointment is dependent upon successful completion of the Reference Checking process.

• During the three-month probationary period, the Organization should decide whether or not it wants to keep the person on (regardless of whether it receives, or expects to receive, any additional Reference Checking Information).

• Organizations covered by the Federal workplace relations regime may also be able to use the "qualifying period of employment" set out in the Workplace Relations Act 1996 (Cth) to conduct Reference Checking of new employees.

Copyright

- Reference Checking will continue during the three-month conditional period;

- unsatisfactory Reference Checking Information that impacts on the skills, experience or qualifications of the Applicant to perform the services required may lead to termination of the Appointment; and

- formal confirmation of the Appointment is dependent upon successful completion of the Reference Checking process.

• During the three-month conditional period, the Organization should decide whether or not it wants to keep the person on (regardless of whether it receives, or expects to receive, any additional Reference Checking Information).

Page 13 of 40

DOV.0005.0001.0529

DOV.0005.0001.0529

Tips >- The Applicant should be required to disclose all matters that-

- for employees, might be relevant to the Organization's decision whether to employ them and that relate to their ability to act as an Entrusted Person; or

- for contractors, may impact on the skills, experience or qualifications required to perform the services as an Entrusted Person.

> Organizations should communicate, clearly and in writing, to the Applicant that incomplete, inaccurate or misleading information (or omission) by the Applicant may lead to-

- for employees, rejection of the application, disciplinary action or dismissal; or - for contractors, rejection of the application or termination.

>To be satisfied that a person under conditional Appointment will act appropriately, the Organization may wish to consider additional supervisory procedures to confirm that the Organization is dealing with its risks appropriately-

- for employees, during the three-month probationary period; or - for contractors, during the three-month conditional period.

2.9 Obligation to Update Information Organizations should consider ensuring that Applicants and Entrusted Persons are required to notify the Organization of any significant change in their circumstances. Organizations are obliged by the Privacy Act to update this information.

Tip > Consider using compliance reviews as an opportunity to remind the Entrusted Person

to advise the Organization of any significant change in their circumstances.

2.10 Equality in Reference Checking Organizations should consider ensuring that all staff employed in the Reference Checking process and all Entrusted Persons undergo the Reference Checking process.

This includes-

• full-time employees; • part-time and casual employees;

• contractors; and • persons promoted or transferred.

Tips > A risk-based approach can identify the level of risk posed by a particular role and

determine the scope of the Reference Checking process for that role. >- It is up to the Organization to decide whether to ask existing Entrusted Persons to

undergo reference checks or criminal history checks or declare their previous work history. Before doing so, consider seeking legal advice.


DOV.0005.0001.0530

DOV.0005.0001.0530

3. Legislation and Regulation

3.1 Section 912A(1) of the Corporations Act Since the implementation of financial services reforms in 2002, Licensees have increased responsibilities. A Licensee must comply with the general obligations set out in section 912A(1) of the Corporations Act, which include-

• do all things necessary to ensure that the financial services covered by the AFSL (see definition in Section 1.3 of this Handbook) are provided efficiently, honestly and fairly;

• have in place adequate arrangements for managing conflicts of interest that may arise wholly, or partially, in relation to activities undertaken by the Licensee or its representatives in providing financial services as part of their financial services business;

111 maintain the competence to provide those financial services; and

• ensure that its representatives are adequately trained, and are competent, to provide those financial services.

3.2 Regulation 7.6.04(1)(e) of the Corporations Regulations Regulation 7.6.04(1)(e) of the Corporations Regulations 2001 (Cth) requires a Licensee to make reasonable enquiries to establish a person's identity and whether a person has already been allocated a number by ASIC as an authorized representative before that person is authorized to provide a financial service.

3.3 National Privacy Principles (NPP) in the Privacy Act Organizations should ensure that they observe the following key NPPs as set out in Schedule 3 of the Privacy Act 1988 (Cth) (the Privacy Act) when seeking or providing information about an Applicant.

Reference

NPP 1

NPP1 .3 (b)

NPP1 .3 (c)

NPP1 .3 (d)

NPP 1.3(f)

NPP1.5

NPP 3

NPP 4.1

Copyright

Description

Information collected by the Organization is necessary for one or more of its functions or activities.

The Applicant is aware that he/she is able to gain access to the information.

The Applicant is aware of the purpose(s) for which the information is being collected.

The Applicant is aware of the Organizations (or types of Organizations) to which the Organization usually discloses information of that kind.

The Applicant is aware of the main consequences if all or part of the information required from the Applicant is not provided.

The Applicant is aware that the Organization will be collecting information from third parties about them.

Reasonable steps are taken to make sure that the information collected, used or disclosed is accurate, complete and up-to-date.

The information is protected from misuse and loss from unauthorized access, modification or disclosure, is securely stored and only available to authorized persons.

Page 15 of 40

Reference

NPP 4.2

NPP 5.1

NPP 5.2

NPP 6.1

NPP 6.5

DOV.0005.0001.0531

DOV.0005.0001.0531

Description

Although the Privacy Act prescribes no set amount of time for the storage and destruction of records, best practice is for the Organization to destroy the information once it is no longer needed for any purpose (for which the information may be used or disclosed).

The Organization sets out in a document clearly expressed policies on its management of personal information.

On request by a person, an Organization must take reasonable steps to let the person know, generally, what sort of personal information it holds, for what purposes, and how it collects, stores, uses and discloses that information.

The Applicant must be provided with access to information on request. (There are some exceptions. See NPP 6 on the Privacy Commissioner website at www.privacy.gov.au.)

If the Applicant is able to establish that the information is not accurate, complete and up-to-date, the Organization must take reasonable steps to correct the information so that it is accurate, complete and up-to-date.

In light of these key NPPs-

• Informed Consent should be obtained from the Applicant for the Organization to collect, use, disclose and store personal information about them from third parties (including Referees the Applicant has nominated) for the purpose of verifying the Applicant's work history and qualifications to assist the Organization in assessing their suitability for the position; and

• information collected by the Organization should be used/disclosed only for the purpose of its collection.

3.4 Spent Conviction Scheme Under various pieces of Commonwealth, state and territory legislation, a person has the right, in particular circumstances or for a particular purpose, to not disclose certain convictions/ findings of guilt after a period of time has elapsed from the date of conviction or release from imprisonment. Such convictions are widely referred to as "spent" or "rehabilitated" convictions.

The aim of the Scheme is to prevent discrimination on the basis of certain previous convictions. The Scheme applies to convictions where-• it is 10 years since the date of the conviction (or 5 years for juvenile offenders);

111 the individual was not sentenced to imprisonment or was not sentenced to imprisonment for more than 30 months;

• the individual has not re-offended during the 10-year (or 5-year for juvenile offenders) waiting period; and

• a statutory or regulatory exclusion does not apply.

The Scheme also covers convictions that have been set aside or pardoned under Part VllC of the Crimes Act 1914. An individual whose conviction is protected does not have to disclose that conviction.

There are some exclusions to the Scheme. For more information go to the Privacy Commissioner website at www.privacy.gov.au.


DOV.0005.0001.0532

DOV.0005.0001.0532

3.5 Anti-Money Laundering/ Counter-Terrorism Financing (AML/CTF) Legislation Part 8.3 of Chapter 8 and Part 9.3 of Chapter 9 in Anti-Money Laundering and CounterTerrorism Financing Rules Instrument 2007 (No. 1) require reporting entities to include an employee due diligence program in Part A of their standard or joint AML/CTF programs.

The employee due diligence program must put in place appropriate risk-based systems and controls relating to the screening and re-screening of any prospective and transferred or promoted employee who (if employed, in the case of the prospective employee) may be in a position to facilitate the commission of a money laundering or financing of terrorism offence in connection with designated services provided by reporting entities.


DOV.0005.0001.0533

DOV.0005.0001.0533

4. Other Referenced Material

4.1 Australian Standard on Employment Screening (AS 4811-2006)/ Employment Screening Handbook (HB 323-2007) The Standard, which was published on 11 July 2006, and the associated Employment Screening Handbook produced by Standards Australia, provide useful guidance for Organizations to take into account when developing their employment screening policy or procedures.

The Standard includes information for Organizations on verifying the identity, integrity and credentials of an "Entrusted Person". This verification applies equally to Organizations in both the private and public sectors and should be conducted with the informed consent of the Applicant.

The following parts of the Standard are particularly useful for users of this Handbook-

• Part 7, in particular the basic requirements to establish an employment screening process in Part 7.4;

• Part 8 dealing with record keeping; 111 Part 9 regarding those employed to carry out the employment screening process;

111 Part 10 dealing with rejection of applications and rights of review.

4.2 IOSCO Outsourcing Principles/ Joint Forum Outsourcing Report The International Organization of Securities Commissions (!OSCO) issued "Principles on Outsourcing of Financial Services for Market Intermediaries" in 2005 (the !OSCO Outsourcing Principles). The !OSCO Outsourcing Principles are aimed at providing guidance when entering into outsourcing arrangements.

The Joint Forum was established by the Basel Committee on Banking Supervision, !OSCO and the International Association of Insurance Supervisors to deal with issues common to the banking, securities and insurance sectors. The Joint Forum set out its principles in a report "Outsourcing in Financial Services" in February 2005 (the Joint Forum Outsourcing Report).

4.3 ASIC Regulatory Guides (RG 104/ RG 146) ASIC regulatory guides give guidance to entities that ASIC regulates by-

• explaining when and how ASIC will exercise specific powers under legislation (primarily the Corporations Act);

• explaining how ASIC interprets the law; • describing the principles underlying AS I C's approach;

• giving practical guidance (e.g. describing the steps of a process such as applying for a licence or giving practical examples of how regulated entities may decide to meet their obligations).

The following guides are relevant to users of this Handbook and are available on the ASIC website at www.asic.gov.au-• Regulatory Guide 104 Licensing: Meeting the general obligations (RG 104)

This guide sets out AS I C's expectations of Licensees' monitoring and supervision measures, including appropriate background checks before appointing new representatives. (These checks could include referee reports, police checks and searching the ASIC Register of Banned and Disqualified Persons. See Section 4.4 of this Handbook.) The Standard and this Handbook are referred to in RG 104 as guidance for Licensees when


DOV.0005.0001.0534

DOV.0005.0001.0534

designing and assessing the effectiveness of measures for monitoring and supervising representatives. Licensees who outsource their AFSL obligation processes are also referred to the !OSCO Outsourcing Principles and the principles in the Joint Forum Outsourcing Report for further guidance.

• Regulatory Guide 146 Licensing: Training of fimmcial product advisers (RG 146) This guide sets out minimum training standards for people who provide financial product advice to retail clients.

4.4 ASIC Website (www.asic.gov.au) The ASIC website has useful resources and links for checking references in the financial services industry at www.asic.gov.au/referencechecking. This page is a portal for Reference Checking where you can download an electronic version of this Handbook for free and access other relevant resources including-

• Register of Banned and Disqualified Persons This register is maintained by ASIC and made publicly available for searching on ASIC's website. It does not list those persons automatically disqualified (e.g. where the person is an undischarged bankrupt or has been convicted of certain offences involving dishonesty).

• AFS Licensees Register This register lists all people or Organizations who hold an AFSL.

• AFS Authorized Representatives Register This register lists all people or Organizations that are authorized as representatives by an AFSL or by a corporate representative of a Licensee.

• Pre-FSR Licensees and Authorizations This register lists all people or organizations who could be registered as securities representatives, futures representatives, investment advisers, security dealers, futures dealers and/or futures brokers.

• Enforceable Undertakings Register This register lists enforceable undertakings accepted by ASIC under section 93AA or 93A of the Australian Securities and Investments Commission Act 2001. Enforceable undertakings are undertakings given to, and accepted by, ASIC that are enforceable in a court. They are generally accepted by ASIC as an alternative to civil or administrative action where there has been a contravention of the legislation ASIC administers.

• Links to professional industry associations • Links to the Australian Standard on Employment Screening (AS 4811-2006) and

Employment Screening Handbook (HB 323-2007) These documents need to be purchased from SAi Global.

• Links for criminal history information • Link to the Insolvency and Trustee Service Australia (ITSA)

There is a fee for searches on this register.


DOV.0005.0001.0535

DOV.0005.0001.0535

Appendix A. Checking

Information for Applicants: Reference

This information sheet should be given to the Applicant with a copy of the Consent Form in Appendix B, the Direction Form in Appendix C, Parts A and B of the Reference Check Form in Appendix D, and a criminal history check form (e.g. the Australian Federal Police criminal history check form). This ensures that informed consent and direction are obtained and reference checks are done as early as possible.

About this information sheet We have a policy/procedure for employment screening in accordance with the Australian Standard on Employment Screening (AS 4811-2006) (the Standard). This information sheet is about reference checking (one of the components of employment screening). It outlines the procedure we will follow for reference checking: • before appointment; • during the appointment process; • before promotion or change of duties or circumstances; and • when references about you are sought from us by prospective employers, licensees or contractors

(referred to as "Organization(s)" in this information sheet: see the definition at the end of this information sheet for other entities included in this term).

This information sheet is provided to you because you are applying for a position as an Entrusted Person within our organization and we will be conducting reference checks for the purpose of assessing and verifying your suitability as an Entrusted Person (see the definition at the end of this information sheet).

Your obligations In seeking appointment as an Entrusted Person you must provide complete and accurate information to us during the appointment process. You must notify us of any significant change in your circumstances that results in the information previously provided becoming out of date or inaccurate. Incomplete or inaccurate disclosure of information requested may result in your application being excluded or your appointment being withdrawn or terminated.

The reference checking process will likely include some or all of the following: • completing an application for appointment; • completing a consent form; • completing a direction form; • completing an application or providing details for a criminal history check; • completing particulars in a reference checking form; .. verifying identity, work information, professional membership details, competencies, qualifications

and training; • checking public information records on the Australian Securities and Investments Commission

(ASIC) website at www.asic.gov.au, including the Australian financial services licence (AFSL) register, banned and disqualified persons register, pre-AFSL register, company database and media reports;

• conducting a bankruptcy search; • conducting a commercial credit reference check; • conducting an internet name search; • conducting an immigration check (for foreign applicants); and • speaking to and seeking reference checking information from named referees/previous supervisors

and current/previous Organizations.

Page 20 of 40

DOV.0005.0001.0536

DOV.0005.0001.0536

Stages in the reference checking process

1. Before appointment >- You submit an application for appointment (usually accompanied by appropriate referee material). >- Interview and selection procedures are followed. >- If you are considered suitable for the position, we will let you know that the reference checking

process is starting. );>- Reference checking is conducted by us. >- You may receive an offer of conditional appointment, subject to us obtaining satisfactory

reference checks, including from current/previous Organizations and criminal history checks.

2. Conditional appointment of employees or contractors Conditional appointment means that your appointment is subject to a three-month probationary period (for employees) or three-month conditional period (for contractors). During this time reference checking will continue.

Formal confirmation of your appointment is conditional on the successful completion of the reference checking process to our satisfaction (including reference checks with current/previous Organizations and criminal history checks). If you have failed to provide particulars, and/or reference checking reveals issue(s) of concern, we are likely to request an explanation or copies of relevant documents. In some cases, further reference checking may ensue.

For employees: >- Incomplete, inaccurate or misleading information (or omission) by you may lead to rejection of

the application, disciplinary action or dismissal. ~ Unsatisfactory reference checking information about your ability to perform the role may lead to

disciplinary action including dismissal.

For contractors: ~ Incomplete, inaccurate or misleading information (or omission) by you may lead to rejection of

the application or termination. )' Unsatisfactory reference checking information that impacts on the skills, experience or

qualifications to perform the services required may lead to termination of the appointment.

3. Before promotion or change of duties or circumstances We may conduct reference checks before confirming a promotion or if your duties or circumstances change.

4. Provision of reference checking information before or after resignation or termination Prospective Organizations may ask us to provide information for reference checks if you are being considered for appointment by them as an Entrusted Person. In providing such information, we will draw on relevant factual information from your records (including dates of work, positions held and compliance reviews).

Our obligations As a holder of an AFSL, our reference checking process takes into account our obligations under the Corporations Act 2001 (Cth) (Corporations Act) and regulations. These include our obligations to do all things necessary to ensure that the financial services covered by our AFSL are provided efficiently, honestly and fairly, and that we have systems in place to ensure our Entrusted Persons comply with our licence conditions and are adequately trained and competent to provide financial services. ASIC's Regulatory Guide 104 Licensing: Meeting the general obligations (RG 104) sets out AS I C's expectations of licensees' monitoring and supervision measures, including appropriate background checks before appointing new representatives. (These checks could include referee reports, police checks and searching the ASIC Register of Banned and Disqualified Persons).

Page 21of40

DOV.0005.0001.0537

DOV.0005.0001.0537

Our reference checking process is also consistent with the principles detailed in the Standard as it covers procedures for ensuring the probity of an Entrusted Person.

Your privacy Our reference checking process is consistent with our obligations under the Privacy Act 1988 (Cth) (Privacy Act) for the handling of personal information.

At various stages during the reference checking process, we will need to collect information about you for the purpose of assessing or verifying your suitability as an Entrusted Person. We will need to collect private information about you from third parties, including referees as well as current/previous Organizations for this purpose. Information collected also includes ASIC database searches, criminal history checks and bankruptcy searches.

We may engage an agent to conduct background checks to verify some or all of the information you have provided. This agent may use the information to apply to government agencies and other relevant sources to verify your information and to conduct public record searches. Any agent we engage will be required to handle personal information in a manner which is consistent with our obligations under the Privacy Act.

To facilitate the reference checking process, we need to obtain your informed consent in the attached Consent Form and your direction in the attached Direction Form for us (and/or our agent(s)) to collect, use, disclose and store personal information about you from third parties (including the referees you have nominated and current/previous Organizations) for the purpose of verifying your experience and qualifications and to assist us in assessing your application.

We will send a signed copy of your Consent Form and Direction Form to your current/previous Organizations (including those referees named by you in Part A of the Reference Check Form) as part of our reference checking process. We will consult with you about the timing of contact with your current Organization (if applicable).

We will ask you questions as outlined in Part A of the attached Reference Check Form in Appendix D (a copy is attached to your Consent Form). We will ask questions of referees and/or current/previous Organizations as outlined in Part B of the attached Reference Check Form (a copy is attached to your Consent Form) and the Direction Form (a copy is attached to your Consent Form). The information collected by us (and/or our agent(s)) will be used for the purpose of conducting our probity checks and it will be securely stored and only available to authorized persons.

We may disclose relevant factual information that we have collected to prospective Organizations who ask us for this information together with other information including dates of appointment, position(s) held, and compliance reviews. You may gain access to the information collected about you and/or correct this information (if necessary) while it is being stored. We will securely store this information and will destroy the information when it is no longer required for the purposes set out above.

Criminal history information Under various pieces of Commonwealth, state and territory legislation, a person has the right, in particular circumstances or for a particular purpose, to not disclose certain convictions/ findings of guilt after a period of time has elapsed from the date of conviction or release from imprisonment. Such convictions are widely referred to as "spent" or "rehabilitated" convictions.

The aim of the Scheme is to prevent discrimination on the basis of certain previous convictions. The Scheme applies to convictions where: • it is 10 years since the date of the conviction (or 5 years for juvenile offenders); • the individual was not sentenced to imprisonment or was not sentenced to imprisonment for more

than 30 months; " the individual has not re-offended during the 10-year (or 5-year for juvenile offenders) waiting

period; and " a statutory or regulatory exclusion does not apply.

Page 22 of 40

DOV.0005.0001.0538

DOV.0005.0001.0538

The Scheme also covers convictions that have been set aside or pardoned under Part VllC of the Crimes Act 1914. An individual whose conviction is protected does not have to disclose that conviction.

There are some exclusions to the Scheme. For more information go to the Privacy Commissioner website at www.privacy.gov.au.

Definitions you need to know AFSL An Australian financial services licence issued under the licensing regime in the

Corporations Act.

Allegation(s) All Allegations or Complaints about or arising from the Applicant's conduct or performance (including any act or omission):

Answer(s)

Applicant

.. recorded by the Organization; • reviewed by or on behalf of the Organization; " put to the Applicant in the course of that review (if the Applicant was employed or

contracted by the Organization when the review took place); and • objectively found in writing, by the Organization, to have some substance.

All information provided in response to the questions listed in the Direction Form, including all information shared to clarify any response.

A person who has applied for the position of Entrusted Person with an Organization.

Appointment Appointment as an employee, contractor or authorized representative.

ASIC The Australian Securities and Investments Commission.

Complaint(s)

Consent Form

Direction Form

Entrusted Person

Factual Information

Identity Document

Informed Consent

All complaints received or identified from any source that relate to the Applicant's conduct, where that conduct may amount to a failure to meet the Licensee's obligations under the Corporations Act. For example, the conduct might demonstrate a failure to provide financial services efficiently, honestly and fairly, including, but not limited to, inadequate disclosure of costs and benefits and/or failure to have a reasonable basis for financial product advice. Complaint(s), which may be either verbal (and recorded by the Organization) or written, also include notifications of any circumstances that may give rise, or have given rise, to a claim for compensation.

The document entitled "Consent Form" in Appendix B by which the Applicant gives consent to conduct reference checks for the purpose of assessing or verifying suitability as an Entrusted Person.

The document titled "Direction Form" in Appendix C by which the Applicant directs current/previous Organizations to share Answer(s).

In the context of financial services, an Entrusted Person will likely include an individual appointed who: • provides financial products or financial services (including financial advice) on

behalf of an Organization to retail and/or wholesale clients; • handles or administers client investments and/or payments for financial services or

products; and/or • is otherwise entrusted with the care, management of, or advice involving another

person's financial situation and/or assets.

Information that is, or can be, verified.

An official document bearing the Applicant's current photograph and issued by an Australian state government body or agency (e.g. a driver's licence). This will be used in the Reference Checking process to verify the Applicant's identity.

Consent provided by the Applicant following the provision of information relating to the conduct and requirements of the Reference Checking process.

Page 23 of 40

Licensee

Organization

Probity

Referee(s)

Reference Checking

Reference Checking Information

Worker(s)

DOV.0005.0001.0539

DOV.0005.0001.0539

The holder of an AFSL.

Each natural person, corporation, firm and/or other entity for whom or for whose benefit the Applicant has worked, is working, has applied to work or may work in any capacity, including as an employee, authorized representative, director, partner, agent, independent contractor, sub-contractor, or through any company (including labour hire).

The level of integrity necessary to ensure the conscientious and honest conduct of one's working relationships and activities.

A person who can provide objective, relevant and factual Reference Checking Information and has personally supervised the Applicant's work performance (preferably for a period of at least six months).

The verification of references and the conduct of background checks to confirm work history and relevant conduct of the Applicant.

All information received through the Reference Checking process (including from current/previous Organizations and criminal history checks).

A person who performs any work, in any capacity, including as an employee, authorized representative, director, partner, agent, independent contractor, sub-contractor, or through any company (including labour hire).

Page 24of40

DOV.0005.0001.0540

DOV.0005.0001.0540

Appendix B. Consent Form To be completed by the Applicant: Consent to conduct reference checks

By signing this form, you give us (and/or agent(s) engaged by us) your informed consent to collect, use and provide personal information about you from third parties (including the referees you have nominated and current/previous Organizations) for the purpose of verifying your experience and qualifications and to assist us in assessing your application. We will consult with you about the timing of contact with your current Organization (if applicable).

I, [Print name] fl fJ fr M f A UV\e;f.._ (the Applicant):

1. Acknowledge that [Print Organization name] \) 'O v0{l C t~V\ NLl~ '- A~ \I \_s. t::'tI ~ (you) have provided me with a copy of:

Y the document titled "Information for Applicants: Reference Checking"; Y the document titled "Direction Form"; Y Part A and Part B of the document titled "Reference Check Form"; and Y a police criminal history check form;

2. Consent to you (or any agent) checking the response to any question in Part A or Part B of the Reference Check Form, including by obtaining information outside the scope of the Direction Form;

3. Direct you to provide relevant factual information if sought by a prospective Organization, including information drawing on my records (including dates of appointment, positions held, roles and duties performed and results of compliance reviews), and consent to you doing so;

4. Consent to you (or any agent) applying to the Australian Federal Police and/or any relevant state police department for my criminal history;

5. Agree to assist the application for my criminal history, including providing a certified copy of a current identity document that bears my photograph (e.g. a driver's licence);

6. Acknowledge and accept that any offer of appointment you may make is subject to you obtaining, and being satisfied with reference checks (including my criminal history);

7. Undertake to inform you, in a timely manner, of any significant change in my circumstances that results in any other information previously provided becoming out of date, incomplete or inaccurate;

8. Understand that incomplete, inaccurate or misleading information (or omission) may result in: Y my application being excluded from consideration; Y my offer of appointment being withdrawn; or Y disciplinary or other action, up to and including termination of my appointment (if my

application has already been accepted by the time you discover the information is incomplete, inaccurate or misleading);

9. Understand that this consent and direction will continue in force until you are notified in writing that I have revoked it;

10. Declare that: >-- my responses to the questions listed in Part A of the Reference Check Form, and >-- all details I have provided to assist the application for my criminal history, >-- are, to the best of my knowledge and belief, correct, accurate and complete, not misleading in

any way, and without omission that might influence the outcome; and

11. Declare that I have: Y read and understood the contents of this Consent Form and the documents referred to in

paragraph 1 above; and >-- attached completed and signed copies of:

- Part A of the Reference Check Form; and · · inal history check form.

Page 25 of 40

DOV.0005.0001.0541

DOV.0005.0001.0541

Appendix C. Direction Form To be completed by the Applicant: Direction to provide Answers

By signing this form, you direct Organizations to share more specific information in response to questions listed below. Terms in bold are defined on the next page (e.g. Allegation(s), Answer(s)).

I, [Print name] {\ID A. ~\JI f A ~1[ (the Applicant):

1. Have applied to work as [Print position] f• N.Arb:).U ~ L A\:>'11 ~d an Entrusted Person with

[Print Organization name] Oo\Jffi \I tJA+J (I\ V7L A~ \11 b~ (the Prospective Organization);

2. Acknowledge I have received a copy of the document titled "Information for Applicants: Reference Checking";

3. Direct every current/previous Organization to share the Answer(s) with any prospective Organization;

4. Give each Organization and its Workers a release limited to all legal responsibility in relation to any loss, damage or claim arising from: (a) sharing or relying on the Answer(s); or (b) any omission from the Answer(s); unless arising from any malicious, fraudulent, deliberately false or deliberately misleading statement or omission;

5. Consent to every current/previous Organization sharing any relevant factual information about my employment or engagement with any prospective Organization; and

6. Release every current/previous Organization from all confidentiality obligations to the extent that they imped · s ability to share any relevant factual information about my employment or engagement with · nization.

[Date]

To be completed by the current/previous Organization: Direction to share Answers

Please mark the box ("Yes" or "No") for each question, sign in the space below, and return the signed Direction Form, as soon as possible, to:

[Contact name] [Organization name] [Fax] [Phone]

Did (or does) the Applicant's conduct whilst employed or engaged with your Organization or circumstances surrounding the Applicant's departure from your Organization involve the Applicant being the subject of Allegation(s) of:

a. Dishonesty, illegality or unprofessional conduct?

b. Conduct justifying instant dismissal or immediate termination of representative status?

c. Inappropriate conduct?

d. Refusal or failure to comply with a lawful direction?

e. Significant, consistent or deliberate non-compliance?

f. Gross incompetence or gross negligence?

g. Ongoing poor performance following documented performance management activities?

Yes [ ] No [ ]

Yes [ ] No [ ]

Yes [ ] No [ ]

Yes [ ] No [ ]

Yes [ ] No [ ]

Yes [ ] No [ ]

Yes [ ] No [ ]

The Answer(s) provided above (and all relevant factual ancillary information provided to clarify any response) are true, correct, accurate and complete, to the best of my knowledge and belief, after making reasonable enquiries of any relevant compliance manager (or equivalent) and any relevant supervisor of the Applicant.

[Signature of contact at current/previous Organization] {Contact name (please print)] [Date]

Page 26 of 40

Definitions Allegation(s)

Answer(s)

Applicant

Complaint(s)

Direction Form

Entrusted Person

DOV.0005.0001.0542

DOV.0005.0001.0542

All Allegations or Complaints about or arising from the Applicant's conduct or performance (including any act or omission):

" recorded by the Organization;

• reviewed by or on behalf of the Organization;

.. put to the Applicant in the course of that review (if the Applicant was employed or contracted by the Organization when the review took place); and

" objectively found in writing, by the Organization, to have some substance.

All information provided in response to the questions listed in the Direction Form, including all information shared to clarify any response.

A person who has applied for the position of Entrusted Person with an Organization.

All Complaints received or identified from any source that relate to the Applicant's conduct, where that conduct may amount to a failure to meet the Licensee's obligations under the Corporations Act. For example, the conduct might demonstrate a failure to provide financial services efficiently, honestly and fairly, including, but not limited to, inadequate disclosure of costs and benefits and/or failure to have a reasonable basis for financial product advice. Complaint(s), which may be either verbal (or recorded by the Organization) or written, also include notifications of any circumstances that may give rise, or have given rise, to a claim for compensation.

The document titled "Direction Form" in Appendix C by which the Applicant directs current/previous Organizations to share Answer(s).

In the context of financial services, an Entrusted Person will likely include an individual appointed who-

• provides financial products or financial services (including financial advice) on behalf of an Organization to retail and/or wholesale clients;

• handles or administers client investments and/or payments for financial services or products; and/or

• is otherwise entrusted with the care, management of, or advice involving another person's financial situation and\or assets.

Organization Each natural person, corporation, firm and/or other entity for whom or for whose benefit the Applicant has worked, is working, has applied to work or may work in any capacity, including as an employee, authorized representative, director, partner, agent, independent contractor, sub-contractor, or through any company (including labour hire).

Worker(s) A person who performs any work, in any capacity, including as an employee, authorized representative, director, partner, agent, independent contractor, sub-contractor, or through any company (including labour hire).

Page 27 of 40

DOV.0005.0001.0543

DOV.0005.0001.0543

Appendix D. Reference Check Form

Part A: Information to be provided by the Applicant

Information and documents you give us may be used in the reference checking process. Information in this form may be used to seek further reference checking information from your currenUprevious Organizations. You will also be asked to complete questions at the end of this form.

You may be asked to complete an Australian Federal Police criminal history check form or provide the required details for an application to the police department in your state.

Applicant's full name:----------------

Position applied for:-----------------

ASIC reference number (if any): ____________ _

Work History

Please give details of your work history during the last 5 years. Please explain any gaps (i.e if you took more than one month off between appointments).

1. Organization:

Period of work:

Your title(s):

0_1 1!.ll I~ 'G'.to J!:tf ~l_l!:l_ present

PrN~aA-v f'(A\N~

Your reason for leaving: _t--.J_t-(~Pr~_--. ___________ _ Have you named a referee at /

this organization? YES ~ NO D Any comments from you? 'lo,~j bV""'' ~ ba£,VUL-s..t' '~ \ <1C\ b .

~ "'-'A.II\'~ \...v..('1 ~C'-\ {J.olf' Q<rx::t~-

2. Organization:

Period of work: _/_/ __ to _!_/ __ present

Your title(s):

Your reason for leaving: ----------------

Have you named a referee at

this organization? YES D NO D Any comments from you?

Page 28of40

3. Organization:

Period of work: _/_/ __ to_/_/ __ present

Your title(s):

Your reason for leaving: ---------------

Have you named a referee at

this organization? YES D NO D Any comments from you?

Work Referees

DOV.0005.0001.0544

DOV.0005.0001.0544

Please cover the past 5 years consecutive appointment(s) and explain any gaps.

1. Referee name:

Referee title:

Organization:

Phone:

Email:

Relationship:

Period of work:

Your role then:

2. Referee name:

Referee title:

Organization:

Phone:

Email:

_,_, o~ to _1_1__!±_ present

(/ . ..:...«'t-V\C:c.\ elcL~

Relationship: f?A:w f',...: c5 o. w 1 eV',

Period of work: _J_J_l_l _to _/_I.....!..!±.. present

Your role then: f . .AohAc-t'e'I.-\ f \ e-\.V\~'"'"'"'

3. Referee name:

Referee title:

Organization:

Phone:

Email:

Relationship:

Page 29 of 40

Period of work: _/_/ __ to _/_/ __ present

Your role then:

Relevant factual information:

Current Organization

If applicable, please provide the name, title and contact details of your current supervisor or compliance professional.

Name:

Title:

Phone:

Email:

DOV.0005.0001.0545

DOV.0005.0001.0545

Please advise whether we can contact your current Organization at the beginning of the reference checking process.

YES g//NO D

If you have ticked the "No" box please explain using relevant factual information:

Page 30 of 40

DOV.0005.0001.0546

DOV.0005.0001.0546

Questions for the Applicant

Please consider the following questions carefully. We will rely on this information to assess your application for appointment; your responses must be true and accurate and must not be misleading. Where you answer "YES" to any of questions 3 to 15 please provide us with additional detailed relevant factual information on the circumstances, context or outcome of the issue (a comments page is provided for this purpose). If you do not understand the question, or are unsure how to answer, please ask for an explanation.

1. Are you, or have you ever been, a company director or secretary? If yes, please provide details including name of company(s), date(s) of appointment and resignation.

2. Are you, or have you ever been a business proprietor? If yes, please provide details including name of businesses, date(s) of appointment and resignation.

3. Have you ever been disqualified from managing a company? YES 0 NO

4. Have you ever been banned or disqualified from YES D NO providing financial services or financial product advice?

5. Have you ever been dismissed? YES D NO

6. Have you, in the last ten years, been named as a YES D NO defendant or respondent in any criminal proceedings? (Please see criminal history information in the Information for Applicants sheet.)

7. Have you been named as a defendant or respondent YES D NO in any civil or administrative proceedings?

8. Have you been the subject of any bankruptcy YES D NO proceedings or entered into any agreement for the benefit of creditors?

9. Have you entered into any agreement for the benefit YES D NO of creditors in respect of an organization of which you are/were an officer?

10. Have you personally been subject to any action as a result of an investigation, inquiry or audit that relates YES D NO or related to issues of your character, competence or conduct?

5 0"

gl g

~

ol

p/

~

Page 31 of 40

DOV.0005.0001.0547

DOV.0005.0001.0547

11. Have you personally been the subject of an ethics conduct enquiry related to your membership of any association or professional body?

12. Are you aware of any current inquiry or investigation that is ongoing and relates to issues of your character, competence or conduct?

13. Are you aware of any client complaints involving you or notifications of any circumstances which may give rise, or has given rise, to a claim for compensation?

14. Have you been excluded (whether voluntary or not} from any gaming establishment?

15. Are you aware of any other relevant factual information that may impact on our decision to appoint you as an entrusted person?

YES D NO

YES ~NO

YES D NO

YES D NO

YES D NO

I have completed the information requested in the questions in this form and the comments page/s to the best of my knowledge and belief.

~

D

~ ~/

[[¥/"

I am aware that incomplete, inaccurate or misleading information (or omission} may result in: • if I am an employee, my application being rejected, disciplinary action or

dismissal. • if I am a contractor, my application being rejected or termination of my

appointment.

Page 32 of 40

RELEVANT FACTUAL INFORMATION: (please specify the question number when providing further particulars)

DOV.0005.0001.0548

DOV.0005.0001.0548

f\+ ~~u2- \IV\di, l- \{Q.AJZV\l- ttMe c.vJ olJ\., f\ MP Q,Ve, c~u1'~/) - ' 111.,rl.Q- 1,,1J I l l~

Page 33 of 40

DOV.0005.0001.0549

DOV.0005.0001.0549_

Part B: Questions for Referees

' This Information may be filled in directly by the referee or by the reference checking staff in conversation with the referee.

Referee's Details

Name of referee:

Name of current organization:

Contact details:

Applicant's Details

1. Please state the Applicant's full name:

Ae>A M \)f\ " l D f ~ Uv\e:~<C.

2. Please provide details of your work relationship with the Applicant (include name of organization(s), period of time known, whether the Applicant was a colleague or was supervised by you) .

. A w1S: .£., v S: E- C ft\lii-D1W&l \0~• fp,.e,'( O\J .. H~, l\S. A\~ f\C-i,ou\..l\f\!Sf \JJZ #- -\·

~~JHJf::SS. To £A-UVlf:ll- r1NAWC-t¥>1 I-- .\· 1Ht:'-'I ~~·~ R0s \\,E::S,\ -co us,., ~Now\J AN~ woeiu_~ w ''~ ?!~0 V'tf>. t?~~-i€ t)"r\ I c~.S. \.\: \ f' S2 \ ~(_e f\(:i! tJ\.f'\ 00 . t-!€'·'1:e: e t 3. What was the Applicant's job title and main responsibilities?

4. In relation to the Applicant, can you please advise the ASIC reference number if known? ·

ASIC reference number: /' Not known by me: __ _:_...,197=. ,,...,.... ______ _

5. Please name any company/companies the Applicant Is associated with either as a director or secretary: None known by me: 0

Page 34 of 40

DOV.0005.0001.0550

DOV.0005.0001.0550

6. Please name any businesses the Applicant is associated with either as a partner or proprietor: /. None known by me: ___ g

7. While employed, details of any ASIC banning(s) or disqualification (including dates, where known}: / None known by me: IQ

8. Details of any civil actions involving the Applicant that may effect the licensee's obligation to ensure that financial services, covered by the licence, are provided efficiently, honestly and fairly (in9"(iding date(s) and outcome(s)): None known by me: ___ Q/ Decline to comment: D


9. Details of any bankruptcy proceedings, including the making of a debt agreement (including date(s), if possible~ / None known by me: .[LV Decline to comment: D


10. Ar~.90 aware whether the Applicant left the organization of their own accord? YES ~ NO 0 Decline to comment: D


Page 35 of 40

DOV.0005.0001.0551

DOV.0005.0001.0551 .

11. Are you aware of any client complaints in connection with the Applicant or notifications of any circumstances which may give rise, or has given rise, to a claim for compensation? ro /

YES D NO v Decline to comment: D


12. Has the Applicant been subject to any action, investigation, Inquiry or audit concerning character, competence or conduct? Please provide relevant factual information specifi.£!1!Y'limited to the Applicant. YES 0 NO Ll"' None known by me: __ D Decline to comment: D


13. Was there any inquir .. (internal or otherwise) in progress involving allegations with respect to the Applica at the time of termination/resignation? YES 0 NO None known by me: __ D Decline to comment: D


14.Ca~oystate the Applicant's key strengths and skills? YES l1j/ NO 0


Page 36 of 40

DOV.0005.0001.0552

DOV.0005.0001.0552

15. Is there any other relevant factual information you would like to add that would help us learn more about the Applicant? YES D NO D


Page 37 of 40

DOV.0005.0001.0553

DOV.0005.0001.0553

Part C: To be completed by Reference Checking Staff

Name of person conducting the reference check:

Reference check: Date:

Final reference check: Date:

Page 38 of 40

NOTES

DOV.0005.0001.0554

DOV.0005.0001.0554

Page 39 of 40

NOTES

DOV.0005.0001.0555

DOV.0005.0001.0555

Page 40of40

DOV.0005.0001.0556

DOV.0005.0001.0556

Florence Tee

From:

Sent: To: Subject: Attachments:

Dear Sir/Madam,

Fees Admin Frida , 26 December 2014 7: 10 PM

Previous licensee check - Adam Palmer Previous licensee check - Adam Palmer.pdf

DOV.0005.0001.0557

DOV.0005.0001 .0557

Please find attached a compliance check for Adam Palmer, who was previously license through your organisation. Please reply to this email w ith your response or alternatively contact Florence Tee or Peter Thompson in the office on •••• -Please help us forward this email to the responsible department if this email address is not intended for the query.

Thanks you for your assistance in this matter.

Kind regards,

Quynh Tran The Dover Team

Dover Financial Advisers Pty Ltd, AFSL 307248 Street: 71 Tulip Street, Cheltenham VIC 3192 I Mailing: PO Box 68, Sandringham VIC 3191 T: F: I www.dover.com.au This email is confidential and 1s mtended solely tor the individual(s) andfor entity(ies) addressed. If you are not the intended recipient you must not disclose or use the information contained in it. If you have received this email in error please notify us immediately by return email and delete the document. Dover Financial Advisers Pty ltd is not responsible for any changes made to the document other than those made by Dover Financial Advisers Ply Ltd o r for the effect of the changes on the document's meaning. The use, copying o r distribution of this message o r any information it contains, by anyone other than the intended recipient (s), is not permitted. All e-mail sent or received by a mcrnasters.com.au email account is subject to security scanning and will be dealt with in accordance with the Information Privacy Act 2000 (Vic) and Dover Financial Advisers Pty Ltd's policies. Dover Financial Advisers Pty ltd accepts no liability for any damage caused by this email or its attachments due to viruses, interference, interception, corruption o r unauthorised aocess.

1

DOV.0005.0001 .0558

DOV.0005.0001 .0558

24 October 2014

Genesys Wealth Advisers Limited Level 22, 33 Alfred Street SYDNEY, NSW 2000

Dear Sir/Madam,

RE: Palmer Financial and Adam Palmer

We have been approached by the above named to be licensed through our AFSL.

Would you please advise if you are aware of any circumstances or actions that may affect his ability to provide financial advice honestly and fairly?

Are you aware of any client complaints in connection with the above named which may give rise or has given rise to a claim?

Has the adviser been subject to any action, investigation, inquiry or audit concerning character, competence or conduct, during his/her time at your organisation or at time of resignation?

Please do not hesitate to contact me should you wish to discuss this matter or require any further information in respect of it.

Terry McMaster Director

DOV.0005.0001.0559

DOV.0005.0001 .0559

Florence Tee

From:

Sent: Brokerage Helpdesk <[email protected]> Tuesday, 10 February 2015 4:02 PM

To: Claudia Firmansjah Cc: Subject:

Fees Admin; '[email protected]' RE: Previous licensee check - Adam Palmer

Hi Claudia,

Forwarding the below email to you. I am not sure if you are the right person, if not, can you please send onto the team that wil l look after this. Thank you

Alanna Guan I Brokerage Administrator I Genesys Wealth Advisers ~~~el 8 . 33 Alfred~~ SYDNEY NSW 2000 AUSTRALIA I GPO Box 3936, Sydney NSW 2001

Mailto: [email protected] I www.genesyswealthadvisers.com.au

v ~GenesYS AMP~ r

This email and any files transmttted wtth it are intended for the named recipient only. The information contained in this message may be confidential, legally privileged or commercially sensitive. If you are not the intended recipient you must not reproduce or distribute any part of the email, disclose tts contents to any other party, or take any action in reliance on tt. If you have received this email in error, please contact the sender immediately by return email and delete this message from your computer.

Please consider the environment before printing this email

From: Fees Admin [mailto:[email protected]] Sent: Tuesday, 3 February 2015 7:16 PM To: '[email protected]'; Brokerage Helpdesk Subject: FW: Previous licensee check - Adam Palmer

Hi team,

Just a kind reminder relat ing to our below email. Could you please get back to us?

Thank you.

Kind regards,


DOVER FINANCIAL ADVISERS

llrJUi Dover Financial Advisers Pty Ltd, AFSL 307248 Street: 71 Tulip Street, Cheltenham VIC 3192 I Mailing: PO Box 68, Sandringham VIC 3191

T: --I F www.dover.com.au Thi~al an he individuat(s) and/or entity(ies) addressed. If you are not the intended recipient you must not disclose or use the information oontained in it. If you have reoeived this email in error please notify us immediately by return email and delete the document. Dover Financial Advisers Pty Ltd is not responsible for any changes made to the document other than those made by Dover Financial Advisers Pty Ltd or for the effect of the changes on the document's meaning. The use. copying or distribution of this message or any information it oontains. by anyone other than the intended recipient (s). is not permitted. All e-mail sent or

1

DOV.0005.0001.0560

DOV.0005.0001 .0560

received by a mcmasters.com.au email account is subject to security scanning and will be dealt with in accordance with the Information Privacy Act 2000 (Vic) and Dover Financial Advisers Ply Ltd's policies. Dover Financial Advisers Ply ltd accepts no liability for any damage caused by this email or its attachments due to viruses. interference, interception. corruption o r unauthorised access.

From: Fees Admin Sent: Friday, 26 December 2014 7:10 PM To: '[email protected]' Subject: Previous licensee check - Adam Palmer

Dear Sir/Madam,

Please find attached a compliance check for Adam Palmer, who was previously license through your organisat ion. Please reply to this ema il w ith your response or alternatively contact Florence Tee or Peter Thompson in the office on--Please help us forward this email to the responsible department if this email address is not intended for the query.

Thanks you for your assistance in t his matter.

Kind regards,

Dover Financial Advisers Pty Ltd, AFSL 307248 Street: 71 Tulip Street, Cheltenham VIC 3192 I Mailing: PO Box 68, Sandringham VIC 3191

T: I F: --1 www.dover.com.au This email is confidential and~r the individual(s) and/or enlity(ies) addressed. If you are not the intended recipient you must not d isclose o r use the information contained in it. If you have received this email in error please notify us immediately by return email and delete the document. Dover Financial Advisers Pty Ltd is not responsible for any changes made to the document other than those made by Dover Financial Advisers Pty Ltd o r for the effect of the changes on the document's meaning. The use. copying or distribution of this message or any information it contains, by anyone other than the intended recipient (s). is not permitted. All e -mail sent or received by a mcmasters.com.au email account is subject to security scanning and will be dealt with in accordance with the Information Privacy Act 2000 (Vic) and Dover Financial Advisers Ply Ltd's policies. Dover Financial Advisers Ply ltd accepts no liability for any damage caused by this email or its attachments due to viruses. interference. interception. corruption o r unauthorised access.

2

Florence Tee

Subject: Attachments:

From: Fees Admin

FW: Previous licensee check - Adam Palmer Previous licensee check - Adam Palmer.pdf

Sent: Monday, 11 May 2015 7:24 PM To: '[email protected]' <[email protected]>; ' Subject : FW: Previous licensee check - Adam Palmer

Hi team,

Could you please help us w ith the below request?

Thank you.

Kind regards,


DOVER FINANCIAL ADVIS ERS

IJClli Dover Financial Advisers Pty Ltd, AFSL 307248

DOV.0005.0001.0561

DOV.0005.0001 .0561

St~eet, Cheltenham VIC 3192 I Mailing: PO Box 68, Sandringham VIC 3191 T:--1 F: --www.dover.com.au This email is confidential an~he individual(s) andfor entity(ies) addressed. If you are not the intended recipient you must not d isclose or use the information contained in it. If you have received this email in error please notify us immediately by return email and delete the document. Dover Financial Advisers Pty ltd is not responsible for any changes made to the document other than those made by Dover Rnancial Advisers Ply Ltd or tor the effect of the changes on the document's meaning. The use. copying or distribution of this message or any information it contains. by anyone other than the intended recipient (s). is not permitted. All e-mail sent Of'

received by a mcmaslers.com.au email account is subject to security scanning and will be dealt with in accordance with the Information Privacy Act 2000 (Vic) and Dover R nancial Advisers Pty Ltd's policies. Dover Financial Advisers Ply ltd accepts no liability for any damage caused by this email or its attachments due to viruses, interference, interception. corruption or unauthorised access.

From: Fees Admin Sent: Wednesday, 1 Apr il 2015 3:51 PM To: 'Claudia Firmansjah' Cc: '[email protected]' Subject: FW: Previous licensee check - Adam Palmer

Hi Claudia,

Just a kind reminder w ith regards to the below email. Could you please get back to us or pass on to the responsible one?

Adam advised us his main contact in Genesys was Grant Scott. I also attach the consent form for your reference.

1

Appendix C. Direction Form To be completed by the Applicant: Direction to provide Answers

By signing this form, you direct Organizations to share more specific information in response to questions listed below. Terms in bold are defined on the next page (e.g. Allega1ion(s), Answer(s))

I, (Print nam&] f\iDt~ o\.A f A-~ '1L (the Applicant):

1. Have applied to work as {Print posllfon] E·NAM<.,A i\ L Ae>\/1 ~c{l an Entrusted Person with

/Print Organization name] C>ov{E \ 1tJ A-t-JC .. A\i\L f\tl. \11 ~ {the Prospective Organization);

2. Acknowledge I have received a copy of the document titled 0 lnforma1ion for Applicants: Reference Checking";

3. Direct every currenVprevious Organlz.allon to share the Answer(s) with any PfOSpective Organiz.ation;

4. Give each Organization and its Workers a release limited lo all legal responsJbllity In relation to any loss, damage Of claim arising from: (a) sharing or relying on the Answer(s); or (b) any omlss~on from the Answer(s); unless arising from any malicious, fraudulent, deliberately false or deliberately misleading statement or omission;

5. Consent to every currenVprevious Organization sharing any relevant factual Information abOut my employment or engagement with any prospective Organization; and

6. Release every correnVprevlous Organization from all confidentiality obligations to the extent thal they imped · s ability to share any relevant factual Information about my employment or engagement with 've Or anizatlon.

Thank you.

Kind regards,



Erl!i Dover Financial Advisers Pty Ltd, AFSL 307248

Street: 71 Tulip Street, Cheltenham VIC 3192 I Mailing: PO Box 68, Sandringham VIC 3191 ••••••••I F: - www.dover.com.au

DOV.0005.0001.0562

DOV.0005.0001.0562

This email is confidential and is intended solely for the individual(s) andfor entity(ies) addressed. If you are not the intended recipient you must not disclose or use the information contained in it. If you have received this email in error please notify us immediately by return email and delete the document. Dover Financial Advisers Pty ltd is not responsible for any changes made to the document other than those made by Dover Financial Advisers Pty Ltd or for the effect of the changes on the document's meaning. The use. copying or distribution of this message or any information it contains. by anyone other than the intended recipient (s). is not permitted. All e-mail sent or received by a mcmasters.com.au email account is subject to security scanning and will be dealt with in accordance with the Information Privacy Act 2000 (Vic) and Dover Financial Advisers Pty Ltd's policies. Dover Financial Advisers Pty ltd accepts no liabilily for any damage caused by this email or its attachments due to viruses. interference, interception. corruption o r unauthorised access.

From: Brokerage Helpdesk [mailto: [email protected] 1 Sent : Tuesday, 10 February 2015 4:02 PM To: Claudia Firmansjah Cc: Fees Admin; '[email protected]' Subject: RE: Previous licensee check - Adam Palmer

Hi Claudia,

2

DOV.0005.0001.0563

DOV.0005.0001.0563

Forwarding the below email to you. I am not sure if you are the right person, if not, can you please send onto the team that will look after this. Thank you

Alanna Guan I Brokerage Administrator I Genesys Wealth Advisers Level 8. 33 Alfred St SYDNEY NSW 2000 AUSTRALIA I GPO Box 3936, Sydney NSW 2001

T: IF=•••• Mailto: [email protected] ( www.genesyswealthadvisers.com.au

~GeneSYs AMP~)'j '71 "(

This email and any files transmitted with rt are intended for the named recipient only. The information contained in this message may be confidential, legally privileged or commercially sensitive. If you are not the intended recipient you must not reproduce or distribute any part of the email, disclose rts contents to any other party, or take any action in reliance on rt. If you have received this email in error, please contact the sender immediately by return email and delete this message from your computer.


From: Fees Admin [mailto:feesadmin@dover .com.auJ Sent: Tuesday, 3 February 2015 7:16 PM To: '[email protected]'; Brokerage Helpdesk Subject: AN: Previous licensee check - Adam Palmer

Hi team,

Just a kind reminder relating to our below email. Could you please get back to us?

Thank you.

Kind regards,

Dover Financial Advisers Pty Ltd, AFSL 307248

Street: 71 Tulip Street, Cheltenham VIC 3192 I Mailing: PO Box 68, Sandringham VIC 3191 T: I F: I www.dover.com.au This email is confidential and is intended solely for the individual(s) andfor entity(ies) addressed. If you are not the intended recipient you must not d isclose or use the information oontained in it. If you have received this email in error please notify us immediately by return email and delete the document. Dover Financial Advisers Pty Ltd is not responsible for any changes made to the document other than those made by Dover Financial Advisers Pty Ltd or for the effect of the changes on the document's meaning. The use, copying or distribution of this message or any information it contains, by anyone other than the intended recipient (s), is not permitted. All e-mail sent or received by a mcmasters.com.au email acoount is subject to security scanning and will be dealt With in accordance with the Information Privacy Act 2000 (Vic) and Dover Financial Advisers Pty Ltd's policies. Dover Financial Advisers Pty ltd accepts no liability for any damage caused by this email or its attachments due to viruses, interference, interception, corruption or unauthorised access.


Dear Sir/Madam,

3

DOV.0005.0001.0564

DOV.0005.0001.0564

Please find attached a compliance check for Adam Palmer, who was previously license through your organisation. Please reply to this email with your response or alternatively contact Florence Tee or Peter Thompson in the office on -

Please help us forward this email to the responsible department if this email address is not intended for the query.


Kind regards,


Dover Financial Advisers Pty Ltd, AFSL 307248 Street: 71 Tulip Street, Cheltenham VIC 3192 I Mailing: PO Box 68, Sandringham VIC 3191 T: F: I www.dover.com.au This email is oonfidential and is intended solely for the individual(s) and/or entity(ies) addressed. If you are not the intended recipient you must not d isclose or use the information contained in it. If you have received this email in error please notify us immediately by return email and delete the document. Dover Financial Advisers Ply Ltd is not responsible for any changes made to the document other than those made by Dover Financial Advisers Ply Ltd o r for the effect of the changes on the document's meaning. The use. copying o r distribution of this message o r any information it oontains. by anyone other than the intended recipient (s). is not permitted. All e-mail sent or received by a mcmasters.com.au email account is subject to security scanning and will be dealt with in accordance with the Information Privacy Act 2000 (Vic) and Dover Financial Advisers Ply Ltd's policies. Dover Financial Advisers Ply Ltd accepts no liability for any damage caused by this email or its attachments due to viruses. interference. interception, corruption o r unauthorised access.

4

Florence Tee

From:

Sent: To: Subject: Attachments:

Good afternoon Quynh

FOS Membership <[email protected]>

Thursday, 14 May 2015 2:10 PM Fees Admin FW: Previous licensee check - Adam Palmer Previous licensee check - Adam Palmer.pdf

DOV.0005.0001.0565

DOV.0005.0001 .0565

I refer to your email and attachment that you've attention to Genesys Wealth Advisers, but also cc'ed us into. For privacy reasons, I'm afraid we cannot respond to the queries you've raised against the individual, as th is form of information request would need to come from the concerned person directly.

If you have any questions, please feel free to contact me.

Regards

Eric Bobadilla I Member Services Coordinator Stakeholder Engagement & Communications Financial Ombudsman Service Limited P: Local Call: 1300 565 562 I www.fos.org.au Please consider the environment before printing this email

From: Fees Admin [mailto:[email protected]) Sent: Monday, 11 May 2015 7:24 PM

To: [email protected]; '[email protected]'

Subject: FW: Previous licensee check - Adam Palmer

Hi team,

Could you please help us with the below request?

Thank you.

Kind regards,

Quynh Tran

The Dover Team


IJ~ti Dover Financial Advisers Pty Ltd, AFSL 307248 Street: 71 Tulip Street, Cheltenham VIC 3192 I Mailing: PO Box 68, Sandringham VIC 3191 T: I F: I www.dover.com.au This email is confidential and 1s intended solely tor the individual(s) and/or entity(ies) addressed. If you are not the intended recipient you must not d isclose o r use the information contained in it. If you have received this email in error please notify us immediately by return email and delete the document. Dover Financial Advisers Pty Ltd is not responsible for any changes made to the document other than those made by Dover Financial Advisers Pty Ltd o r for the effect of the changes on the document"s

1

DOV.0005.0001.0566

DOV.0005.0001 .0566

meaning. The use. copying or distribution of this message or any information ii contains, by anyone other than the intended recipient (s). is not permitted. All e·mail sent or received by a mcmasters.com.au email account is subj ect lo security scanning and will be dealt with in accordance with the Information Privacy Act 2000 (Vic) and Dover Financial Advisers Ply Lid's policies. Dover Financial Advisers Ply Lid accepts no liability for any damage caused by this email or its attachments due to viruses. interference. interception. corruption o r unauthorised access.

From: Fees Admin Sent: Wednesday, 1 Apr il 2015 3:51 PM To: 'Claudia Firmansjah' Cc: '[email protected]' Subject: FW: Previous licensee check - Adam Palmer

Hi Claudia,

Just a kind reminder with regards to the below email. Could you please get back to us or pass on to the responsible one?

Adam advised us his main contact in Genesys was Grant Scott. I also attach the consent form for your reference.

Appendix C Directior l'o be completed by the Ap p11 ca ntF I

E3y signi Q this form, you direct Orgilnizations bel:ov1. Tenms n led era dafirt@d on hhe inexf

~ . [Print nan1sJ __ ..,,_f\ ..... iO.__ft.a~\J:..;,:..t _ ____,:,_--===

1. Ha~e BJppl led to work as {Ptint 1oosit On]

, l:h-r,nJ lirnc.n~.,.o-~r1 i'l f!i~Fil e.1' lll\i l.~ ' ~ ~ A-I Thank you.

Kind regards,



llrlti Dover Financial Advisers Pty Ltd, AFSL 307248

Street: 71 Tulip Street, Cheltenham VIC 3192 I Mailing: PO Box 68, Sandringham VIC 3191

2

DOV.0005.0001.0567

DOV.0005.0001 .0567

T: - F:--1 www.dover.com.au This email is confidential an~r the individual(s) and/or entity(ies) addressed. If you are not the intended recipient you must not d isclose or use the information contained in it. If you have received this email in error please notify us immediately by return email and delete the document. Dover Financial Advisers Pty ltd is not responsible for any changes made to the document other than those made by Dover Rnancial Advisers Ply Ltd or tor the effect of the changes on the document's meaning. The use. copying or distribution of this message or any information it contains. by anyone other than the intended recipient (s). is not permitted. All e-mail sent or received by a mcmasters.com.au email account is subject to security scanning and will be dealt with in accordance with the Information Privacy Act 2000 (Vic) and Dover Rnancial Advisers Ply ltd"s policies. Dover Financial Advisers Pty ltd accepts no liability tor any damage caused by this email or its attachments due to viruses, interference, interception. corruption or unauthorised access.

From: Brokerage Helpdesk [mailto: [email protected] J Sent: Tuesday, 10 February 2015 4:02 PM To: Claudia Firmansjah Cc: Fees Admin; '[email protected]' Subject: RE: Previous licensee check - Adam Palmer

Hi Claudia,

Forwarding the below email to you. I am not sure if you are the right person, if not, can you please send onto the team that will look after this. Thank you

Alanna Guan I Brokerage Administrator I Genesys Wealth Advisers Le 0 AUSTRALIA I GPO Box 3936, Sydney NSW 2001 T:

====="""'-====e"--n"'e"'"s,.,s~w""'e""a"'"lt,_,.h.'°'c""omc:.::.::.a=u I www.genesyswealthadvisers.com.au

""GenesYs AMP~ This email and any files transmttted wtth it are intended for the named recipient only. The information contained in this message may be confidential, legally privileged or commercially sensitive. If you are not the intended recipient you must not reproduce or distribute any part of the email, disclose tts contents to any other party, or take any action in reliance on tt. If you have received this email in error. please contacl the sender immediately by return email and delete this message from your computer.


From: Fees Admin [mailto:[email protected]] Sent: Tuesday, 3 February 2015 7:16 PM To: '[email protected]'; Brokerage Helpdesk Subject: FW: Previous licensee check - Adam Palmer

Hi team,

Just a kind reminder relating to our below email. Could you please get back to us?

Thank you.

Kind regards,



llrJUi Dover Financial Advisers Pty Ltd, AFSL 307248 Street: 71 Tulip Street, Cheltenham VIC 3192 I Mailing: PO Box 68, Sandringham VIC 3191

T: - F: ww.dover.com.au

3

DOV.0005.0001.0568

DOV.0005.0001 .0568

This email is confidential and is intended solely for the individual(s) andfor entity(ies) addressed. If you are not the intended recipient you must not disclose or use the information contained in it. If you have received this email in error please notify us immediately by return email and delete the document. Dover Financial Advisers Pty Ltd is not responsible for any changes made to the document other than those made by Dover Financial Advisers Ply Ltd o r for the effect of the changes on the document's meaning. The use, copying or distribution of this message or any information it contains, by anyone other than the intended recipient (s), is not permitted. All e-mail sent or received by a mcmasters.com.au email account is subject to security scanning and will be dealt with in accordance with the Information Privacy Act 2000 (Vic) and Dover Financial Advisers Pty Ltd's policies. Dover Financial Advisers Ply ltd accepts no liability fo r any damage caused by this email or its attachments due to viruses. interference. interception, corruption o r unauthorised access.


Dear Sir/Madam,

Please find attached a compliance check for Adam Palmer, who was previously license through your organisation. Please reply to this email w ith your response or alternatively contact Florence Tee or Peter Thompson in the office on -

Please help us forward t his email to the responsible department if this email address is not intended for the query.


Kind regards,



llrltti Dover Financial Advisers Pty Ltd, AFSL 307248

St~eet: 71 Tulw Strleet, Cheltenham VIC 3192 I Mailing: PO Box 68, Sandringham VIC 3191 T: F:- 1 www.dover.com.au This email is confidential an r the individual(s) andfor entity(ies) addressed. If you are not the intended recipient you must not d isclose o r use the information contained in it. If you have received this email in error please notify us immediately by return email and delete the document. Dover Financial Advisers Pty Ltd is not responsible for any changes made to the document other than those made by Dover Financial Advisers Pty ltd or for the effect of the changes on the document's meaning. The use. copying o r distribution of this message o r any information it contains. by anyone other than the intended recipient (s). is not permitted. All e-mail sent or received by a mcmasters.com.au email account is subj ect to security scanning and will be dealt with in accordance with the Information Privacy Act 2000 (Vic) and Dover Financial Advisers Pty Ltd's policies. Dover Financ ial Advisers Ply ltd accepts no liability for any damage caused by this email or its attachments due to viruses, interference. interception. corruption o r unauthorised access.

I MPORTANT The content s of thi s emai l (incl uding any a t tachment s) are conf identia l and may cont ain p rivil eged i n f orma tion . Any unaut hor ised use o f the content s is expressly prohib i t ed . I f you have r ecei ved thi s email i n e r ror , please notify us immediately by Telephone : 1300 78 08 08 (local cal l) or by emai l and t hen destroy t he e mai l and any att achment s or documents . Our pri vacy pol i cy is ava i l able on our website .

4

Documents

DOV.0005.0001 - Royal Commission · • Australian Human Resources Institute (AHRI). Disclaimer This Handbook contains general guidance on checking references in the financial services