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DODON’T
Knock before entering a room.
Smile and say hello. Introduce yourself.
Listen to special orders. Make patient feel HEARD and IMPORTANT.
Double check that tray matches ticket.
Leave tray within reach of patient.
Be timely. Begin with the end in mind.
Argue or have an attitude with
patients or staff.
Leave glasses, dentures, and
hearing aids on trays.
Place patient tray on/near
the sink.
Leave trays in rooms for next shift to pick up.
Sit or use cell phones, etc. in
common areas.
Wear hair nets, hats or gloves in the hallways.
