Issue 4 2013

www.dorsett.com www.facebook.com/dorsetthospitalityinternational

Dorsett – INtI sIgNs MoU

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More accolaDes for Dorsett HotelsÆ 8, 9 & 17

recorD breakINg sgD$100,000 raIseDÆ 12 & 13

DORseTT HOsPITALITY INTeRNATIONALDORseTT HOsPITALITY INTeRNATIONAL

TAKes ON BIGGeRMARKeT ROLe

More Dorsett Hotels to open in 2014

LeADING THOuGHTs

As we enter into the final quarter of year 2013, it is indeed an honour for me to

announce that despite the mushrooming of several hotels within the region, Dorsett Hospitality International is still going strong by recording a revenue of HKD$1,088.9 million for the first six months; an increase of 96.7% revenue year on year. Our company’s gross profit has also increased by 44% compared to last financial year; we have achieved HKD$456.3million in total.

To wrap up this year with a bang, we have also entered into an agreement with both Mayland Group Malaysia and Far East Consortium International Ltd to manage Dorsett hotels in Malaysia such as Silka Cheras, Dorsett Putrajaya, Dorsett Hartamas and sri Jati Hotel. This will add another 1000 rooms giving the group a total room inventory count of over 8500 and a portfolio of 29 hotels.

At corporate level, we have established our branding even further when we became a member of Pacific Asia Travel Association (PATA) and exhibited ourselves at PATA Travel Mart 2013 for the first time. We have carved another milestone when Dorsett Hospitality International hosted the PATA Executive Board and Board Member Dinner at Dorsett Grand Chengdu. This is a mark of excellence for us!

Hot from PATA Travel Mart in Chengdu, Dorsett International headed to Singapore for ITB Asia, “The Trade show for the Asian Travel Market.” Not only did we exhibited and made our branding prominent in the said tradeshow, we have also raised a record breaking amount of SGD$100,000, in the jointly hosted rooftop party with Diamond Resorts International in partnership with Web-In-Travel. Proceeds raised from this event were channelled to the Cambodian Phare Circus.

As a young and aggressively growing company, we do believe that our people are our assets. In Kuala Lumpur recently, Dorsett International and INTI International penned a memorandum of understanding whereby Dorsett International will

provide professional industry trainings to INTI Hospitality’s undergraduates. This would thus allow the younger generations to be better equipped with hands-on experience and knowledge before they join the industry.

While we provide industry trainings for INTI Hospitality’s Undergraduates, INTI International in return will conduct refresher courses for Dorsett Associates. I believe that our associates will then have richer theoretical knowledge, combined with the practical abilities that they already have. Kudos to Kate Ho, the Director of Human Capital Development and team for initiating this programme!

I must also congratulate some of our hotels respectively like Dorsett Regency Kuala Lumpur and Dorsett Grand Labuan for adding more awards to their belts and Lan Kwai Fong Hotel@Kau U Fong for clinching yet another award at World Travel Awards 2013! Well done and let us develop our Dorsett brand further!

And before I end my note, on behalf of the management of Dorsett Hospitality International, allow me to wish you a healthy and successful year 2014!

Should you have any queries or suggestions for Dorsett International, I would like to hear from you via email winnie.chiu@dorsett.com

– Winnie Chiu, President and Executive Director of Dorsett Hospitality International

Global presence forDorsett Hospitality International

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scOReBOARD

The board (the “Board”) of directors (the “Directors”) of Dorsett Hospitality International Limited (the

“Company”) is pleased to announce the unaudited condensed consolidated results of the Company and its subsidiaries (the “Group”) for the six months ended 30 september 2013 as follows:

financial HighlightsRevenue reached HK$1,088.9

million for the first six months, up 96.4% year on year. The growth was predominantly attributable to the sales of apartments in Singapore. Revenue per available room (“RevPAR”) declined 9.7% to HK$561 driven by combination on drop of 6% points on occupancy rate (“OCC”) to 75% and a decline on average room rate (“ARR”) of 2.5% to HK$749.

on a lfl(1) basis, RevPAR declined by 4.1%

to HK$589 largely due to 3.0% drop of ARR and a marginal drop of 1% point on OCC.

Gross profit came in at HK$456.3 million, up 44.0% compared with the same period of the last financial year. Net profit declined 39.5% to HK$330.2 million.

Earnings per share was HK16.5 cents, 39.5% lower than that of the same period of the last financial year.

Like for like basis, excluding results from hotels which did not fully operate during the periods under review for both current and last financial years. The hotels being excluded comprise of Dorsett Regency Hotel, Hong Kong, Dorsett Kwun Tong, Hong Kong, Dorsett Grand Chengdu and Dorsett Singapore.

business and operational reviewGlobal economic performance for the period under

review remains subdued largely due to the prolonged recession in the European region and slower growth in the emerging markets. Nevertheless, driven by the sales of apartments in Singapore and continuous growth of our hotel operation, the Group’s revenue increased by 96.4% to reach HK$1,088.9 million for the first half of the financial year 2014 (“FY2014”).

Net profit of the Group was however declined by 39.5% to 330.2 million in view of the higher base in the corresponding period due to the gain on disposal of a subsidiary.

acquisitions and DisposalDuring the period under review, the Group continued

Bidding farewell to 2013 with positivity, gearing up for 2014 in full steam!

to expand its hotel portfolio and its network coverage. In August 2013, the Group entered into a transaction to acquire a hotel property in Jiangxi province, PRC. The hotel property is located within the vicinity of the famous Lushan National Park in Jiujiang city, which is one of the most famous tourist

destinations in PRc. The transaction was completed in October 2013 and the Group will officially open the hotel in the month of April 2014.

In line with the Group’s “Chinese Wallet” strategy to capture the market share for the increasing outbound Chinese travellers, in the month of September 2013, the Group entered into a transaction to acquire the “Walkabout” pub and restaurant building, which is located just next to the Group’s 317 rooms Dorsett Shepherds Bush London hotel that is currently under construction. The Group intends to convert the property into hotel rooms which will complement the operation of its soon to be opened Dorsett Shepherds Bush, London.

business and Project Development On the existing portfolio, there are currently 8 hotel

projects owned by the Group that are under various stages of planning and development. These hotels are expected to commence its operation at the following dates:

ReVeNue ReAcHeD

HK$1,088.9MILLION

+96.7% YeAR ON YeAR

GROSS PROFIT

HK$456.3 MILLION

+44.0% cOMPAReD TO THe sAMe PeRIOD IN LAST FINANCIAL YEAR

(1) The hotel names, target market segments, total rooms and commencement may change.

(2) The Group owns 25% interest of the hotel.(3) The Group is in the process of obtaining the title certificates for

Dorsett Zhongshan.(4) Total rooms of approximately 275 are subject to planning approval and

finalisation of conversion plan.(5) Conversion of the Walkabout property to hotel rooms, estimated 44 rooms

subject to changes. Subsequent to the period ended 30 September 2013, the Group entered into

management contracts with its connected parties to manage 4 hotels with total of approximately 1,000 rooms in Malaysia. The management contracts will provide the platform for the Group to further expand its network in South East Asia and provide steady income stream in the future.

Hotel Projects Target market Totalunder Development(1) Location segment(1) rooms(1) commencement(1)

Dorsett Tsuen Wan, Hong Kong HK mid-scale 547 4th quarter of FY2014Lushan Resorts PRC Resorts 297 1st quarter of FY2014Dorsett Shepherds Bush, London UK mid-scale 317 4th quarter of FY2014Dorsett Grand Zhuji(2) PRC up-scale 200 3rd quarter of FY2015Dorsett Zhongshan(3) PRC mid-scale 416 4th quarter of FY2015Silka Tsuen Wan, Hong Kong HK value 420 2nd quarter of FY2016Dorsett City, London UK mid-scale 275(4) 3rd quarter of FY2016Dorsett Shepherds Bush London 2(5) UK mid-scale 44(5) 3rd quarter of FY2017

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IN THe PIPeLINe

THE NEWEST DORseTT HOTeL IN HONG KONGDORSETT TSUEN WAN

Anytime is a good time to visit Hong Kong. Whether it’s for a shopping frenzy or to be part of Hong

Kong’s gastronomic scene or to take in the sight and sound of this vibrant city, there’s bound to be something for everyone in one of Asia’s world city. So, if you are travelling to Hong Kong anytime soon, be sure to check out the latest Dorsett hotel to hit the city – Dorsett Tsuen Wan, which is scheduled to open in mid-January 2014 with 547 rooms and suites.

Situated in the bustling Tsuen Wan district, one of the 18 districts of Hong Kong, Dorsett Tsuen Wan is just a 30-minute drive from the Hong Kong International Airport and a 8-minute walk to the Tai Wo Hau MTR station; thus offering easy access for both business and leisure travellers to some of Hong Kong’s major shopping and dining districts.

Modern in architecture with glass clad façade, Dorsett Tsuen Wan’s guestrooms comes with commanding views of the city’s skyline, and are contemporary designed complemented with stylish fittings, comfortable beddings, 40” flat screen TV, instantaneous connectivity with WiFi and broadband internet access and full range of toiletries to name a few.

To cater to the varying needs of both business and leisure travellers, other facilities and services available include an excellent dining facility, comprehensively equipped fitness centre, outdoor swimming pool and spa; and complimentary scheduled shuttle service to designated areas of interest.

For result orientated meetings and memorable social gatherings, Dorsett Tsuen Wan houses a ballroom with varying capacities: 290 for banquet, 480 for theatre-style set-up and 260 for classroom set-up; with excellent support of the latest state-of-the-art conference facilities and support service by a team of true professionals dedicated to provide nothing but the best in class service.

For leisure travellers, apart from Hong Kong Disneyland which is just a 30-minute drive from the hotel, other nearby points of interests include Noah’s Ark, Sam Tung Uk Museum, Buddhist Western Monastery and Yuen Yuen Institute; and fabulous shopping offered by Citistore, Citywalk, Mong Kok and Tsim Sha Tsui shopping, dining and entertainment districts to name a few.

At the helm of this magnificent hotel is none other than General Manager Eric Cheng with Henry Tse heading the Sales & Marketing division as Director of Sales & Marketing. Both Eric and Henry are also responsible for the day-to-day operations and sales and marketing function for Silka Far East, the value-led hotel brand for the group.

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IN THe PIPeLINe

LONDON HERE WE COME…

LusHAN ResORT

The only international hotel in the Lushan area, Lushan Resort is slated for opening in April 2014.

Located 110 kilometers from Nanchang Changbei International Airport, the hotel is nestled among lush greenery and ancient trees at the foot of the southern

slope of Mount Lushan. The perfect choice for holiday makers and business events, Lushan Resort boasts of a series of well-appointed guestrooms and

suites complemented by all the modern-day

Located in the heart of Shepherd’s Bush in West London, Dorsett Shepherds Bush is close to

Westfield Shopping Centre, Earls Court and the Olympia Exhibition Centres. The 7-storey hotel is slated to open in the 1st quarter of 2014 and boasts of modern architecture and design while retaining the building’s historic façade. Known as The Pavilion and listed as a Grade II building, the building has gone

through a variety of guises since its construction in 1923- having previously been a theatre, cinema and bingo hall.

Dorsett Shepherds Bush will have 317 rooms, two restaurants, destination bar and a spa located under the landmark glass roof as well as a range of meeting resources and flexible meeting spaces to accommodate meetings and events of different capacities.

Stay tune for more details on Dorsett Shepherds Bush in the coming issue……

RETREAT TO THE GROUP’S FIRST RESORT

facilities and services to ensure a truly memorable staying experience.

The picturesque Mount Lushan, is located by the Poyang Lake, 36 kilometers south of Jiujiang City, Jiangxi Province a world renowned summer destination with a profusion of attractions such as the Wulaofeng (Five Elderly Men Peaks), Xianrendong (Immortal’s Cavern) and the White Deer Cave Academy.

In 1996, Mount Lushan was placed on the world cultural heritage list.

Stay tune for more details on Lushan Resort in the coming issue……

DORseTT sHePHeRDs BusH

IN THe PIPeLINe

silka cheras is set to open its door by early 2014

Set to be the iconic landmark in Cheras, adjacent to the newest shopping mall of Cheras Sentral, Silka Cheras is strategically located just a 15-minute drive away from the heart of Kuala Lumpur’s City Centre and 45 minutes from Kuala Lumpur International Airport. Other attractions within a five kilometer radius from the hotel include the Alam Damai Recreation Park, Velodrome, National Swimming Centre and Kuala Lumpur Football Stadium.

Apart from catering for the leisure and business travellers, Silka Cheras is also ideal for medical tourists with its close proximity to both University Hospital and cheras specialist centre.

To learn more about Silka Cheras and its opening room rates, log on to dorsett.com

If you are travelling to Kuala Lumpur in the first quarter of 2014, do check out one of Dorsett International’s

newest hotels in the city, silka cheras.A value-led hotel managed by Dorsett Hospitality

International, Silka Cheras boasts of 319 guestrooms with design-led interior and fittings that epitomise the essence of the Silka brand: Comfortable, Hassle-free and Great Value.

One of the 3-star hotels within the vicinity of the bustling suburb of Cheras, Kuala Lumpur, the hotel promises to deliver the highest level of Asian inspired hospitality and exemplary service to ensure guests’ utmost comfort; complemented by a host of facilities such as a fitness centre, an all-day dining outlet, outdoor swimming pool and a ballroom (dividable into two smaller meeting facility) that can accommodate up to 220 persons.

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YOU’RE A STAR!

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More awards for Dorsett Regency Kuala LumpurDorsett Regency Kuala Lumpur has added a few more

glittering recognitions to its wall of fame when clinched four bronze awards and seven diplomas at an internationally acclaimed event, Culinaire Malaysia 2013.

Led by the hotel’s Executive Chef, Chef KK Yau, Chef Mohd Faizal Bin Wahid with Norashikin Hashim,

Lily Mastura and Zarina Bt. Mat Nayan were awarded with Bronze Award in Class 27 “Nyonya’s Heritage” Category for their authentic Nyonya dishes.

The other Bronze medals were respectively awarded to chefs who have participated in other individual categories; Poon Zhi Zheng for Class 22/Apprentice Chicken/Salmon Main Course; Norhakim B Halkin for Class 20 Fish/Seafood Main Course and Chef Badrol Hisham Bin Mohd Ali for class 13/Pastry showpiece.

Meanwhile, the Diplomas were awarded to Umang Matius for Class 14/Dress The Cake, Hilson Seow for Class 1/Plated Appetizers, Norhakim B Halkin for Class 21/Meat/Poultry Main Course, Lee Tiong Seng for Class 10/Petit Four or Pralines and Class 9/Plated Dessert and Mohd Sabri Bin Norizan for Class 9/Plated Dessert and Class 12/Elegant Stylish Wedding Cake.

This year, Culinaire Malaysia 2013 drew more than 1200 chefs, bartenders and F&B personnel from hotels and restaurants across Germany, Russia, China, Taiwan, Korea, Singapore, Cambodia, Laos, Thailand and Indonesia.

Dorsett Grand Labuan has emerged first runner up at the recently concluded 16th Sabah Hospitality

Fiesta 2013.Organised by the Malaysia Association of Hoteliers

(Sabah & Labuan Chapter) annually, this year’s event witnessed a nail-biting competition amongst its 16 participating hotels in East Malaysia.

Being the only hotel representing Labuan Federal Territory and the tough challenges posed by other major industry players, Dorsett Grand Labuan’s Chef Aldo Brian and Reynold Hermes successfully clinched the gold medal in the ‘Individual Hot Cooking and Plated Food’ categories; Nor Jannah Suharto, Suffary Yusof and Nazdran Kasman won silver medals in the ‘Nescafe Tarik, Individual Fruit and Vegetable Carving’ and ‘Display Class-Plated Food’ categories; Mat Jaiman Sukaidi clinched a bronze medal in ‘Individual Fruit and Vegetable’ category while diploma certificates in ‘Blackbox-Commis-Demi’ and ‘Nescafe Tarik’ categories were awarded to Merle Alsisto, Musa Punan and Mohd Farizey John individually.

Dorsett Grand Labuan wins awards

Held from 26 – 27 October in Kota Kinabalu, the event had 10 different competing categories such as the “Table Setting” category; “Professional Bed Making” category; “Decorated Dummy Wedding Cake”; “Bread Showpiece”; “Amouse Bouche”; “BlackBox: Commis-Demi”; “BlackBox: CDP-Sous”; “Individual Fruit & Vegetable Carving”; “Nescafe Tarik Competition” and “Bartender Flair – Cocktail”.

The 16th Sabah Hospitality Fiesta is a listed Tourism and Hospitality event by Sabah Tourism Board.

THROuGH THe LeNs

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Dorsett Hospitality International played host to PATA Executive Board Members and Board Members

Dorsett Hospitality International has carved another milestone when it became one of

Pacific Asia Travel Association’s (PATA) newest members and participated for the first time in PATA Travel Mart 2013 in Chengdu, China.

Led by Philip Schaetz, Senior Vice President of Sales and Marketing of Dorsett International, the delegation comprised of various Dorsett Hotels like Dorsett Singapore, Dorsett Wuhan, Dorsett Grand Chengdu and Dorsett Regency Kuala Lumpur.

In conjunction with PATA Travel Mart 2013, Dorsett Hospitality International hosted the PATA Executive Board Members and PATA Board Members’ Dinner at Dorsett Grand Chengdu on 14 september 2013, an event meant to showcase the hotel to the attendees and to allow them to experience the high level of food and beverages services.

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Party for a good causeTHROuGH THe LeNs

Fresh from participating in PATA Travel Mart 2013 held in Chengdu, Dorsett Hospitality International

again made its presence felt both at ITB Asia, Singapore, and at a jointly organised Rooftop Party with Diamond Resorts International.

Held at Dorsett Singapore, the Rooftop Party saw some SGD$100,000 raised through a charity auction which were channelled to the Cambodian Phare Circus. Items up for biddings include several paintings by Myanmar’s leading contemporary artist Nyein Chan Su and a black and white print by international photographer, Nic Gaunt.

A record-breaking SGD$100,000 raised for Cambodian Phare Circus at the Rooftop Party @ Dorsett Singapore

Bruce Delfik, partner of Diamond Resorts International, generously made an on-the-spot contribution for three seven-night stay in Las Vegas inclusive of business class airfare for two persons, usD1,000 worth of casino chips and dinner with a celebrity. This raised SGD45,000 with three successful bids of USGD15,000 each.

Winnie Chiu, President and Executive Director of Dorsett International said “We are overwhelmed with the SGD$100,000 raised. This amount is believed to have doubled the funds raised over the past years. A big thank you to Diamond Resorts International as well as the generosity of the guests.”

Story continues on page 13

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From page 11

Meanwhile at ITB Asia, leading the

Dorsett International team to the trade show

were none other than the group’s President and

Executive Director, Winnie Chiu and Philip Schaetz,

Senior VP Sales & Marketing. Representatives from

Dorsett Hotels such as Dorsett Wan Chai (known now

as Cosmpolitan Hotel Hong Kong), Dorsett Mongkok

and Cosmo Hotel Hong Kong, Dorsett Regency

Kuala Lumpur, Silka Maytower Hotel & Serviced

Residences, Silka Johor Bahru, Dorsett Grand Labuan,

Dorsett Grand Subang, Dorsett Singapore and

Dorsett Shepherds Bush, London were also present.

ITB Asia was held between 23 and 25 October 2013

at Suntec Convention Centre in Singapore.

WHAT’S UP DORSETT?

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Dorsett Hospitality International supports continuous learning with INTI International College SubangDorsett Hospitality International has recently

signed a Memorandum of Understanding with INTI International College Subang (IICS) as part of its on-going initiative to cultivate and to provide quality mentoring for youth who aspire to make hospitality a life-long rewarding career.

Through this collaboration, Dorsett Hospitality International will share with IICS its Training and Standard Operating Procedures manuals in the areas of Front Office and Housekeeping which apart from enhancing the learning experience for IICS’ hospitality students, will also facilitate the training needs of these students and will offer priority internship attachments within its portfolio of hotels.

This collaboration will also provide young hoteliers with career opportunities within the group upon completion of their studies. Dorsett International’s associates will also benefit from this collaboration, in particular those from the Rooms Division as they too will be given opportunities for continuous learning with IICS.

“We are truly excited to partner with IICS, and combine our expertise in the hospitality management arena with their long tradition of providing top quality education, and look forward to helping these young hoteliers to carve their own niche in this dynamic industry,” said Datin Jasmine Abdullah Heng, Vice Chairman of Dorsett Hospitality International.

“Recognising the demand for qualified staff and the need to create a new generation of hoteliers well-prepared to tackle the challenges of this global industry, the group has always been very participative and supportive in various forms of hospitality related programmes. The group continues to work with students at conferences, forums, symposia, provide internship opportunities and actively pursue post graduate recruitments,” added Kate Ho, Director of Human Capital Development who is based at the Dorsett Hospitality International’s corporate office in Hong Kong.

WHAT’S UP DORSETT?

Double celebrations

Dorsett Hospitality International’s Management team and staff in Corporate Office, Hong Kong, gathered to celebrate the third anniversary of Dorsett International being listed on Hong Kong Stock Exchange as well as to

make merry for those celebrating their birthdays.

Lan Kwai Fong Hotel@Kau U Fong has again put another feather on its hat when it was awarded with

the ‘Hong Kong’s Leading Boutique Hotel’ award at World Travel Awards 2013 this year.

An annual event that recognises hospitality players for delivering high standard of excellence, the award was awarded to Lan Kwai Fong Hotel@Kau U Fong despite head-to-head challenges posed by thousands of hotels across 171 countries.

A hat trick win for the hotel, Rebecca Kwan, the General Manager of Lan Kwai Fong said that the winning proves that the guests as well as hospitality award boards like World Travel Awards recognise the hotel’s effort and standard of excellence.

“We are delighted that our hotel is again awarded with the title of “Hong Kong’s Leading Boutique Hotel. This would not have been possible if not for the continuous support of our guests and fellow hospitality friends,” Rebecca Kwan added.

The same recognitions were awarded to Lan Kwai Fong Hotel@Kau U Fong in 2008 and 2012.

Lan Kwai Fong Hotel@Kau U Fong wins hat trick at World Travel Awards 2013

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WHAT’S UP DORSETT?

Benjamin Franklin, the founding father of “electricity” once said,”Honesty is the best policy”.

Keeping this as a life guiding principle and practice, when the housekeeping supervisor of Silka Maytower Hotel & Serviced Residences, Nik Fakruzaidi Bin Jusoh found USD$3,900 cash in the safe box of a room, without hesitation, he had immediately alerted the findings to the management and the Front Office Assistant Manager, Azlan Mohamed.

They traced it back to the guest who is from Nara City, Japan.Henry Loo, the General Manager of Silka Maytower Hotel & Serviced

Residences said that he is very pleased and privileged to have such honest employees in the hotel.

Both Nik Fakruzaidi and Azlan Mohamed was later honoured with certificates of commendation for their honesty.

Honesty is the best policy

Eye-Opening experience for Dorsett Shanghai AssociatesThe associates of Dorsett Shanghai had a great

time when they took a road trip to China’s third biggest island, Chongming Island. A trip that was organised specially just for bonding and relaxation, the associates had an eye-opening time when they

experienced local home cooked lunch in a farmer’s residence, while other activities include horse-riding, grass skating and cycling at Dongping National Forest Park. Doris Hui, the General Manager of Dorsett Shanghai was also present.

It’s the preferred choiceDorsett Kwun Tong is a preferred venue by Hong

Kong celebrities when it comes to film releases and media interviews. Celebrities such as Vivian Lai, a famous Canto-Pop songtress; Louis Yuen – a legendary comic actor and singer; Chapman To – a comedy actor; Chrissie Chau – an actress who is highly regarded as a film Goddess; Director Patrick Hong – a seasoned drama film maker and Tao Kit – a movie director have carried out their media events in Dorsett Kwun Tong due to its excellent facilities and services provided by the hotel.

Regular travellers to Hong Kong or even people who love pampering themselves in Victorian

– Oriental themed hotel rooms can now experience the “east-meets-west” luxurious hospitality with Cosmopolitan Hotel Hong Kong’s latest room edition – the Grand Deluxe Room.

A newly introduced room type to the midscale Dorsett hotel, the Grand Deluxe Rooms offer majestic and refined décor manifested in every choice of material and colour; the interior includes velvety Victorian style

cosmopolitan Hotel unveils Newly Refurnished Grand Deluxe Room

WHAT’S UP DORSETT?

CosmopolitanHotelHongKongwww.cosmopolitanhotel.com.hk

bed headboard in matching tones harmonized with Asian Classical touch of intricately crafted work desk fitted with luxurious Mother of Pearl.

With the option to choose from either a breathtaking room view of lush greeneries or a room with a picturesque view of the Hong Kong’s City Skyline, the Grand Deluxe Rooms are definitely a hallmark for guests who have discerning taste!

Following two awards of Certificate of Excellence by TripAdvisor® in year 2012 and 2013,

Cosmo Hotel Hong Kong has again carved its name in the hospitality industry when it won the “Best of Expedias VIP Access® Hotels Awards 2013” by Expedia.com.

A prestigious recognition awarded to the top 20% hotels listed on the travel booking portal, the winning hotels represent the best of the best in the global hospitality industry. These hotels are claimed to have provided consistently high quality services and superior accommodation experiences to both its guests and the elite members of Expedia.com.

“We are very honoured and pleased to receive this prestigious accolade from the world renowned organisation, Expedia.com. We will strive to deliver higher quality services and even better facilities,” said Anita chan, General Manager of Cosmo Hotel Hong Kong.

cosmo Hotel wins coveted Best of Expedias VIP Access® Hotels Award 2013

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WHAT’S UP DORSETT?

Rebranded to Dorsett Grand Labuan

paintings in selected rooms; newly introduced sunbath chairs, tables and umbrellas by the poolside; longer operating hours at the Fun Pub; and in creating a better impact during VIP arrivals or at any functions, the hotel staff have composed a “Dorsett Grand Labuan Song”. Known as the “DGL Song”, this song will be sung by the staff as an opening gambit for any events held in the hotel. What is unique about this performance is the musical instruments used from recycled items such as plastic containers, kitchen pots and pans, chopsticks etc.

Die Fledermaus by Johann Strauss garnered unwavering media and public reviews!Revenge has never been so sweet, until Johann Strauss’

“Die Fledermaus” or Revenge of the Bat was held for the first time in Malaysia at Dorsett Grand Subang on 4 October. Poised as one of Malaysia’s high profile gala charity musical comedies and an event that garnered an overwhelming positive public and media reviews, the famed musical performance was organised to raise funds for KIWANIS Club of Bukit Kiara in support of the

foundation’s continuous service to the community-at-large.

“Dorsett Hospitality International’s objective to collaborate with Show Time Asia in presenting this famous musical comedy, is to support the performing art for the cultural enrichment of the communities and at the same time to raise funds for the Kiwanis Club of Bukit Kiara,” said Datin Jasmine Abdullah Heng, Vice Chairman of Dorsett Hospitality International, who is also a Board Director of the Kiwanis Club of Bukit Kiara.

Die Fledermaus by Johann Strauss is a famous European stage musical comedy operetta in 3 acts where it tells the story of how Dr Falke was hideously embarrassed by his best friend Gabriel eisenstein when left naked in the centre of town with only his mask to cover his crown jewels after a drunken fancy masked ball. This hideous embarrassment in front of the whole town requires revenge! The stage was thus set glamorously in 1920’s Australian Art Decoration specially for the sweet revenge!

Grand Dorsett Labuan is set to soar to greater heights after its rebranding to Dorsett Grand Labuan.

As the only upscale hotel in Labuan Island, Dorsett Grand Labuan’s rebranding exercise includes an interior refurbishment and hotel facilities upgrading. Following this exercise, the hotel aims to be the preferred destination hotel for tourists to Labuan Island, apart from currently being known as Labuan Island’s premiere business hotel that caters to international business travellers and savvy travellers.

“We take pride in what we have to offer to our guests. With our hotel’s refurbishments and upgrading of facilities, we will enhance our guests’ overall stay experience,” said Dorsett Grand Labuan’s General Manager, Alfred Paulsen.

In creating a better experience for the hotel guests, Dorsett Grand Labuan trains its staff to provide “service with a heart”.

“From the moment our guests step into the hotel until they leave our hotel, our staff are trained to provide the best services possible… these tip-top services can only be achieved with sincerity and warmth. In ensuring that we achieve customer service excellence, we encourage our staff to keep on learning and improve themselves from time to time,” added Alfred.

Amongst the newly introduced facilities in the hotel are the Junior Suites; the newly fitted comtemporary

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NEW APPOINTMENTS

Hilary CrossGeneral ManagerDorsett Shepherds Bush, London

Hilary Cross joins Dorsett Hospitality International as the General Manager of Dorsett Shepherds

Bush in London, one of Dorsett International’s newest hotels which is scheduled to open in 2014.

Equipped with in-depth knowledge of United Kingdom’s hotel industry as well as with

Shahrir Naelis AmirGeneral ManagerSilka Johor Bahru

shahrir Naelis Amir joins Silka Johor Bahru as the General Manager.With a wealth of sales background and

strong networking with government linked corporations, shahrir oversees the day-to-day business, operations and management of Silka Johor Bahru. He reports to christina Toh, the Area General Manager of Dorsett Regency Kuala Lumpur and the two Silka Hotels in Malaysia.

Prior to joining Silka Johor Bahru, Shahrir was the General Manager of Felda Residence Hot Springs in Perak and had worked with Felda Residence Kuala Terengganu, both located in Malaysia.

Jasmin LimGeneral ManagerSilka Cheras, Kuala Lumpur

Jasmin Lim is appointed as the General Manager of silka cheras, one of the newest silka hotels

scheduled to open in the first quarter of 2014 in Kuala Lumpur.

With an extensive 25 years experience in hospitality sales and with thorough understanding of the hotel industry, Jasmin is set to navigate Silka Cheras for its pre-opening activities, tactical business planning as well as post opening hotel operations and performance. she reports to christina Toh, Area General Manager of Dorsett Regency Kuala Lumpur and the two Silka Hotels in Malaysia.

she was formerly the General Manager of Vivatel Kuala Lumpur; had worked with Radius International Hotel, Kuala Lumpur and Pulai Springs Resort Berhad in Johor Bahru, Malaysia.

Rita WangGeneral ManagerDorsett Grand Chengdu

Rita Wang takes office as the General Manager of Dorsett Grand Chengdu.

With 25-odd years forte in the hospitality industry coupled with strong governmental and travel agencies relationship in China, Rita is responsible for the day-to-day business, operations and management of Dorsett Grand Chengdu. She reports to Frankie Lai, the Chief Operating Officer of Greater China & Hong Kong.

Rita was formerly the General Manager of Chengdu WuJin Culture Development company Limited and had managed two hotel development projects. Prior to that, she was the Deputy General Manager of Homeland Hotel, a 5-star hotel in Chengdu.

more than 24 years of experience in hotel management, Hilary is set to

steward Dorsett Shepherds Bush’s pre-opening activities, strategic business planning and post opening hotel operations and performance. she reports to Dorsett Hospitality International’s President & Executive Director,

Winnie Chiu.Before coming onboard with Dorsett International, Hilary was formerly the General Manager of K West Hotel & Spa, London and prior to that, she was with st Martins Lane Hotel & Kensington Close Hotel in London.

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editorial advisors: Philip Schaetz Kate Ho Kattie Hoo

editor: KahPeng Loke

creative: Kenneth Fan

The editorial team of Dorsett Pulse would like to convey its sincere appreciation to the management team of Dorsett Hospitality International for their support and encouragement towards this group e-newsletter, all of our hotels’ General Managers for their news and articles contributions, and to everyone who assisted with their time and efforts in making this edition of Dorsett Pulse possible.

DORSETT PULSE • EDITORIAL TEAM

NEW APPOINTMENTS

Decky Kwok Regional Director of Sales – South East AsiaDorsett Hospitality International

Decky Kwok is appointed as the Regional Director of Sales –

South East Asia, based in Regional Office, Malaysia.

Bringing along with her 20 years of hospitality sales experience, Decky is responsible to identify key accounts in the region as well as to manage outbound businesses from the region for Dorsett Hospitality International. she reports to Philip Schaetz, Senior Vice President of Sales & Marketing for the group.

Decky was formerly the Director of Business Development at Sunway Resort Hotel & Spa Kuala Lumpur. She had also worked with Mandarin Oriental Kuala Lumpur and Prince Hotel & Residences Kuala Lumpur.

Michael FitzgeraldSenior Project ManagerDorsett Hospitality International

Michael Fitzgerald joins Dorsett Hospitality

International as Senior Project Manager based in Regional Office, London.

With his over 20 years forte in constructing hotels, retail, education and residential properties, Michael is tasked to oversee the overall project management for developing projects and hotel properties in United Kingdom. He reports to John connolly, Head of Development, United Kingdom.

Prior to joining Dorsett International, he was the Associate Director of McBains cooper, London.

Desmond Soh Senior Training ManagerDorsett Hospitality International

Desmond Soh has recently joined Dorsett Hospitality International

as a Senior Training Manager, based in Regional Office, Malaysia.

With more than 17 years experience in hospitality-training industry, he is tasked with all training activities for Dorsett International and its hotels, including identifying, developing and conducting all training programmes. Desmond reports to Nancy Teoh, the Regional Human Resources Director of Southeast Asia.

Desmond was formerly the Group Director of Learning at YTL Hotels, had worked at The Ritz-Carlton Kuala Lumpur, The Ritz-Carlton Sarasota in Florida and St Thomas Hotel in Virgin Island, both in United states.