Dont let your customers take a bite out of your profits! 1 Presented by Linda Bagnall (925) Dont let your customers take a bite out of your profits! 2 Creditors have better memories than debtors. Benjamin Franklin Dont let your customers take a bite out of your profits! 3 How would your business change if your debtors suddenly remembered to pay what they owe you? Dont let your customers take a bite out of your profits! 4 We understand debtors and how to ensure theyll pay you. Since 1970 weve led the industry in profit recovery. We know what motivates debtors to pay their bills. We develop and test our services for maximum response. We have an organized, proven system that works. We combine best practices with leading-edge technologies for superior results. Dont let your customers take a bite out of your profits! 5 Thats why Transworld Systems has the best debt recovery rates in the industry. In fact, Transworlds recovery rate is consistently four times higher than the National Collections Industry average. Dont let your customers take a bite out of your profits! 6 Listen to the Experts Transworld gets credit for the highest recovery rate in the industry. Barrons Dont let your customers take a bite out of your profits! 7 In the last 5 years, Transworld Systems has recovered over $2.4 billion for more than 60,000 clients, including many Fortune 500 companies. Dont let your customers take a bite out of your profits! 8 How much of that $2.4 billion was yours? Dont let your customers take a bite out of your profits! 9 About Transworld Systems OUR MISSION Transworld Systems will consistently provide clients with the industry-leading receivables recovery rate, through a relentless pursuit of quality, supported by innovative technologies. Dont let your customers take a bite out of your profits! 10 Traditional Approach Most companies take a two stage traditional approach: STAGE ONE: In-House Efforts STAGE TWO: Percentage Collection Agencies 12 Dont let your customers take a bite out of your profits! 11 Traditional Approach STAGE ONE: In-House Efforts You mail invoices out in a timely manner. The second notice goes out 30 days later. Then what? Chasing after accounts hours on the phone tracking down debtors unsuccessful efforts continue 90, 120 even 160 days. Chances of recovery get slimmer and slimmer. Dont let your customers take a bite out of your profits! 12 In fact, at 12 months, only 1 in 100 debtors will pay you! Dont let your customers take a bite out of your profits! 13 Traditional Approach STAGE TWO: Percentage Collection Agency You submit delinquent accounts to a percentage collection agency. They keep 30 to 50% of what they recover and eventually you receive some money. Youve sacrificed a huge percentage of your profits. Profits that are rightfully yours. Dont let your customers take a bite out of your profits! 14 Traditional Approach Hows a traditional approach working for you? Are you satisfied that your staff spends so much of its time on delinquent accounts that wont be paid? Are you satisfied paying a percentage collection agency 30 to 50% of the money that is rightfully yours? Are you satisfied with the ROI youre getting on collection of past due accounts? Dont let your customers take a bite out of your profits! 15 I believe that if you show people the problems and you show them the solutions, they will be moved to act. Bill Gates Dont let your customers take a bite out of your profits! 16 The Solution: Transworld Systems Dont let your customers take a bite out of your profits! 17 Transworld Solutions Transworld Approach to A/R Traditional Approach to A/R Traditional Agency Approach Clients In-House Efforts Statements Letters Phone Calls Percentage agency takes 30 50% of amount collected Transworld Systems Collections Phase II - Verbal Demands Statements Clients In-House Efforts GreenFlag Profit Recovery Phase I - Written Demands Series of letters sent client determines #, timing and attitude of letters Phone-based traditional profit recovery Legal Demands Dont let your customers take a bite out of your profits! 18 The Power of Fixed Fees How does the power of GreenFlags Fixed Fees work? You pay only a fixed fee for each account Fixed fees average $10* per account No percentages are taken with GreenFlag services *Company average Dont let your customers take a bite out of your profits! 19 Listen to the Experts In addition to the superior collection rate and speed of recovery, Transworlds low fee provides the client with a 30%-70% savings. FORBES Magazine Dont let your customers take a bite out of your profits! 20 The Power of Cash Flow How does GreenFlag maximize your cash flow? Pay less only a fixed fee averaging $10* for each account Recover more we have the highest recovery rates in the industry Keep all recovered monies 100% sent to you from debtor Low costs 7 cents for every dollar collected *Company average Dont let your customers take a bite out of your profits! 21 The Power of Early Intervention Why does using GreenFlag early make such a difference? The longer you wait, the less youll recover The conflict is deflected quickly away from you so you can save your customer relationships Dont let your customers take a bite out of your profits! 22 Profit Recovery Comparison: Transworld vs.Traditional Agency Dont let your customers take a bite out of your profits! 23 The Power of 3rd Party Intervention Why is contact from an outside party more effective than in-house efforts? The debtor knows youre serious about getting your money The debtor is concerned his debt will affect his ability to get credit The debtor knows your efforts to collect will continue until he pays Dont let your customers take a bite out of your profits! 24 Why do GreenFlag written demands work so well? Return address is from one of the 100 offices nationwide You choose the tone of the demand: diplomatic and more intense You have messaging options Well send Thank You notices upon request to help you retain valued customers The Power of Written Demands * Based on ACA statistics Dont let your customers take a bite out of your profits! 25 The Power of National Coverage Why does a national presence improve your chances of being paid? You get local service with national coverage in 100 offices in the United States & Puerto Rico We match the zip code of your customer with the nearest regional office Debtors take a demand letter more seriously when the return address is just around the corner. Dont let your customers take a bite out of your profits! 26 The Power of Control Why is it important to be in control of submitting & withdrawing accounts? You need to be in charge because this is your business. You decide which accounts should get attention and how aggressive to be You decide when to add, delete or put accounts on hold and we charge no penalties You check your real time reports 24/7 so you can make the best choices for your accounts Dont let your customers take a bite out of your profits! 27 24/7 Online Reporting Client controls all starts and stops Ability to access, update, and manage accounts online Real-time, web-based account reporting 24/7 access to account information Dont let your customers take a bite out of your profits! 28 GreenFlag Advantages PAY LESS GreenFlag flat fees average less than $10 per account. NET MORE MONEY No percentages taken; all recovered money sent to you RAPID RESULTS Early action by an outside party motivates payments RETAIN CONTROL 24/7 web access to manage accounts Dont let your customers take a bite out of your profits! 29 The Power Beyond GreenFlag What happens if debtors dont pay after GreenFlag demand letters? You decide if you want to go to the next step: verbal demands You benefit from a professional team of well-trained collectors using industry-leading technology from telephone centers throughout the country. You can move to legal action and Transworld Systems pays all attorney and court fees Dont let your customers take a bite out of your profits! 30 Industries Using Transworld Systems Ambulance services Florists Newspapers and Magazines Cellular Telephone Services Professional Athletic Teams Printing Shops Wholesalers & Retailers Fuel Oil Companies Girl Scout Councils & YMCAs Security Alarm Companies Veterinarians Trade Schools CPAs Private Schools Attorneys Auto Dealers Banks and Credit Unions Industrial Manufacturers and Distributors Travel Agencies Libraries Video Stores Hotels Clothing Manufacturers Pest Control Colleges and Universities Advertising and Marketing Firms Convention Services City, County & State Governments Mail Order Houses Utility Companies Hospitals, Medical & Dental Practices TV & Radio Stations Heating and Air Conditioning Services Whatever size your business, Transworld Systems is your profit recovery solution. Dont let your customers take a bite out of your profits! 31 Listen to our Clients would recommend Transworld to any business, large or small, thats fed up with slow paying or delinquent customers SYSCO Food Services was I surprised! Accounts are paid faster than when we did it ourselves, and reduced the strain that had been building up in the relationships American Linen just renewed for the fourth time. Transworld produced results far superior to any other agency we ever used AAA Motor Club Dont let your customers take a bite out of your profits! 32 Listen to our Clients results have been nothing less than outstanding - 69% recovery rate!! Its easy to see why Marriott Hotels chose to use Transworld Systems nationwide Marriott Hotels our balances can be small so we needed a service that would work for all of our balances, not just the big ones. Collection success rate is great; the cost is reasonable Jenny Craig Weight Loss Centers Dont let your customers take a bite out of your profits! 33 Satisfied Clients in Your Area Courtyard Dental, San Ramon Dont let your customers take a bite out of your profits! 34 Transworld Systems Transworld Systems is simply the best solution to Accounts Receivable management and overdue accounts. Take action today and maximize your cash flow Linda Bagnall Cash Flow Consultant 3170 Crow Canyon Place, Ste. 150 San Ramon, CA (925)