DONE BY: GROUP 6B

The role of volunteers in the ER in promoting Patient Safety

Content

BackgroundWhat is the Volunteer Office?Current role of volunteers in the ERSurveys Conclusion and Recommendation

Background

WHO Patient Safety guide for medical schools

Patient Safety can be promoted and taught by:

(Topic #2) improving the efficiency of Human Factors

(Topic #4) having effective team players

(topic #8)Engaging with patients and caregivers

Background

Can volunteers achieve some of these guidelines?

The Volunteer Office

The center in charge of all the volunteering opportunity within the hospital for medical and non medical members of the society .

It accommodates some of humanitarian needs provided to patients.

Promotes health education in the society.

Insincerity is always weakness; sincerity even in error is strength.

George Henry Lewes

It is the highest form of self-respect to admit our errors and mistakes and make amends for them. To make a mistake is only an error in judgment, but to adhere to it when it is discovered shows infirmity of character.

Dale Turner

Shanghai subway crash 'was human error'A Shanghai subway train crash that injured more than 280 passengers was caused by negligence and human error

Human Factors

Officials: Fatal Crash was Human Error

Human Factors

Derartu Tulu NYC Marathon

Effective Team Players

Roles of Volunteers

The roles of volunteers in the ER are restricted to the area from the door of the car to the entrance of the Triage area

Triage

Female Waiting

? Entrance

ScreeningMale Waiting

Specific Roles

Gathering critical medical info

Overcoming the language barrier

Could we shorten waiting time?

1 )Survey To Nurses

Which of the following areas do you believe the volunteers have helped in?

 A) Language BarrierB) Speeding and organizing the process outside the

TriageC) Providing helpful medical info about the patientD) All of the above

What Other areas do you believe the volunteers could help in?

1 )Survey To Nurses

N = 3 nurses1 answered B : Time and organizing1 answered C : Providing medical info3 answered A : Language Barrier

2 )Language Barrier

3 )Survey: Waiting Time Difference

7 pm to 11 pm

N = 41 patients

Time from Entrance to Triage = ~ 9 mins

3 )Survey: Waiting Time Difference

Time WITH Volunteers :

~ 7 mins

4 )Allocating Resources

Al Thaghr

Red Sea

Al Fahd

Conclusion

The presence of volunteers in the ER could improve the Safety and quality of care to our patients in the ER.

Integrating Patient Safety principles into the guidelines set for volunteers at the Office’s meetings could serve to set a clear objective to the volunteer, and build more effective team players

Recommendations

Training volunteers should include: Triage priorities; Common

miscommunication; Near hospitals

Making use of senior students

Catering the waiting area e.g. Vending machine

Re conducting a study on the effect of volunteers

Two minutes are very few unless it’s you who is waiting