Dominique S. Jackson1606 North IH-35, Apt 82 | San Marcos, Texas 78666 | (903) 263-4890 | dom.jackson10@gmail.com

EducationBachelor of Business Administration, May 2015, Texas State University· Computer Information Systems and Quantitative Methods

Key Skills· Communication· Teamwork· Ability to work under pressure· Time Management· Decision Making· Adaptability· Leadership· Self-Motivation· Problem Solving· Dependable

Technical Skills· Active Directory· Commvault· Dell KACE System· FTP Server· MaaS360· Microsoft Exchange· Microsoft Office Suite· Newforma Project Center

ExperienceHelp Desk Technician | Surveying And Mapping, LLC | May 2015-Present· I provide technical assistance and support incoming queries in regards to computer systems,

software, hardware, and mobile phones to internal users; to-date I’ve closed approximately 2,555 help desk tickets.

· I deploy OS images to workstations, laptops, and field tablets and install appropriate applications based off of the user’s job role.

· I create documentation related to IT projects, processes, procedures, and architecture; to-date I’ve created more than 5 pieces of documentation that have been manager approved for implementation.

· I manage office inventory for our corporate office in Austin as well as offices located in: Columbus, Ohio, Dallas, Texas, Denver, Colorado, Houston, Texas, and St. Louis, Missouri.

· I also perform additional duties or special projects on an as needed basis or to fulfill annual goals assigned to me.

IT Intern | Surveying And Mapping, LLC | June 2014-May 2015· Assist in creating documentation related to IT projects, processes, procedures and architecture.· Assist in the identification, research, and resolution of IT problems.· Respond to telephone calls, instant messages, email and walk-up requests for technical support.· Perform refreshing of desktop computers.· Manage inventory for all offices and perform removal of legacy systems.· Perform other duties or special projects as requested related to area of responsibility

Level 1, Tier II Technician | teleNetwork | September 2013-May 2014· I provided support for various ISP’s in the technical support department. · I assisted customers with basic troubleshooting instructions such as accessing the firmware of the

modem and configuring the proper credentials, pinging IP’s and checking for valid IP’s, resetting TCP/IP if needed, as well installing the appropriate antivirus software for the corresponding ISP.

· With improving call times, I was authorized to approve certain trouble ticket escalations that would otherwise have to be approved by a Level 2 technician.

Telecounselor | Texas State Phonathon | November 2012-September 2013· I contacted Texas State Alumni to request donations to various Texas State funds that assist the

promotion of University Advancement. · I also called high school juniors and seniors to provide information on Texas State University in hopes

to get them to apply; moreover, I answered any questions they had regarding the application process and Texas State University as a whole.

· During my time at the Texas State Phonathon, I raised approximately $7,000 in donations that went towards University Advancement.

Activities & Leadership· I was selected to be a member of the Texas State University Associated Student Government

Freshman Council in September 2010.· I was elected On-Campus Senator of the Associated Student Government by the Texas State

University student body in May 2011.· I was elected Off-Campus Senator of the Associated Student Government by the Texas State

University student body in May 2012.

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· I was appointed as the Associated Student Government Athletic Liaison and Tailgate Coordinator by the Texas State University student body President, Nathan McDaniel, in June 2012

· I was appointed as the Student Government Athletic Liaison and Tailgate Coordinator by the Texas State University student body President, Tiffany Young in June 2014.

· I accepted the nomination for a member in the Stelos Alliance: Housely Principled Leadership Program for Texas State University in July 2012 and completed the program in November 2012.

· I was a member of Texas State University’s Association of Information Technology Professionals.

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