Domestic Violence Services

Domestic Violence Services

Purpose

Individuals who receive DomesticViolence Services gain a sense ofempowerment, improve their well-being,and increase their ability to live safelyand independently.

DEFINITION

Domestic Violence Services provide a range of supportive servicesappropriate to the needs and preferences of survivors of partner abuse,including crisis assistance, safety planning, advocacy, case management,material assistance, counseling, and/or housing.

Research Note: Literature suggests that many individuals go through anonlinear process of change before they are ready to leave an abusiverelationship. As such, if individuals stay in abusive relationships afterreceiving domestic violence services, it is not an indication that theinterventions in question had no effect. Although cessation of abuse is anoutcome of ultimate interest, research suggests that survivors usually returnto perpetrators a number of times before permanently ending abusiverelationships. Accordingly, it is important to measure interim outcomes thatmark a survivor's progression through the stages of change and ultimatelyincrease the survivor's ability to disengage from the perpetrator and remainfree from violence. Interim outcomes can include, but are not limited to:increased social support, increased effectiveness in obtaining resources,increased empowerment, increased self-esteem, improved life-skills, andimproved quality of life.

Note: These standards can apply to programs that provide housing, that is,shelters and safe homes, and programs that do not provide housing.Organizations providing shelter services will complete DV 11, DV 12, andDV 13. Organizations providing safe home services will complete DV 11,DV 12, DV 13, and DV 14.

Organizations that provide only crisis hotline services will be reviewed underCrisis Response and Information Services (CRI), not Domestic ViolenceServices (DV).

Note: A review of the literature suggests that individuals experiencingdomestic violence can be referred to as "victims" or "survivors." The term"survivors" is used in these standards to encourage service delivery thatpromotes the empowerment of service recipients.

Note: Please see DV Reference List and Veterans and Service MembersReference List - Private for a list of resources that informed thedevelopment of these standards.

Table of Evidence

Self-Study Evidence

- Provide an overview of the different programs being accredited

Council on Accreditation - Copyright 2019Page 1


Purpose


under this section. The overview should describe: a. the programs' service philosophy and approach to delivering

services;b. eligibility criteria;c. any unique or special services provided to specific populations;d. major funding streams; ande. any additional information referenced in the Table of Evidence.

- If elements of the service (e.g., assessments) are provided bycontract with outside programs or through participation in a formal,coordinated service delivery system, provide a list that identifies theproviders and the service components for which they are responsible.Do not include services provided by referral.

- Provide any other information you would like the peer review team toknow about these programs.

- A demographic profile of persons and families served by theprograms being reviewed under this service section with percentagesrepresenting the following: a. racial and ethnic characteristics;b. gender/gender identity;c. age;d. major religious groups; ande. major language groups

- As applicable, a list of groups or classes including, for each group orclass: a. the type of activity/group;b. whether the activity/group is short-term or ongoing;c. how often the activity/group is offered;d. the average number of participants per session of the

activity/group, in the last month; ande. the total number of participants in the activity/group, in the last

month- A list of any programs that were opened, merged with other

programs or services, or closed- A list or description of program outcomes and outputs being

measured

On-Site Evidence

No On-Site Evidence

On-Site Activities

No On-Site Activities



Purpose


DV 1: Access to Service

Services are available to survivors who need help planning for andachieving physical, emotional, and psychological safety and well-being.

Rating Indicators

1) All elements or requirements outlined in the standard are evident inpractice, as indicated by full implementation of the practices outlined in thePractice standards.

2) Practices are basically sound but there is room for improvement, asnoted in the ratings for the Practice standards; e.g.,

- Minor inconsistencies and not yet fully developed practices are noted,however, these do not significantly impact service quality; or

- Procedures need strengthening; or- With few exceptions procedures are understood by staff and are being

used; or- For the most part, established timeframes are met; or- Proper documentation is the norm and any issues with individual staff

members are being addressed through performance evaluations (HR6.02) and training (TS 2.03); or

- Active client participation occurs to a considerable extent.

3) Practice requires significant improvement, as noted in the ratings for thePractice standards. Service quality or program functioning may becompromised; e.g.,

- Procedures and/or case record documentation need significantstrengthening; or

- Procedures are not well-understood or used appropriately; or- Timeframes are often missed; or- A number of client records are missing important information Â or- Client participation is inconsistent; or- One of the Fundamental Practice Standards received a rating of 3 or 4.

4) Implementation of the standard is minimal or there is no evidence ofimplementation at all, as noted in the ratings for the Practice standards;e.g.,

- No written procedures, or procedures are clearly inadequate or not beingused; or

- Documentation is routinely incomplete and/or missing; or Â - Two or more Fundamental Practice Standards received a rating of 3 or

4.



Purpose


Table of Evidence

Self-Study Evidence

No Self-Study Evidence

On-Site Evidence

- Outreach strategies and informational materials- 24-hour staff coverage schedule

On-Site Activities

- Interview:a. Program directorb. Relevant personnelc. Survivors

DV 1.01

To ensure that survivors are aware of and can access available services,the organization provides information and education throughout thecommunity.

Interpretation: Appropriate outreach can include posters, pamphlets, publicservice announcements, and direct contact with those who may interact withthe target population

Research Note: Some research suggests that many individuals learn aboutservices through word of mouth from family, friends, and staff at othercommunity organizations and agencies.

Note: See DV 7.01 for discussion of the outreach that should be provided toother community providers.

(FP) DV 1.02

The organization provides 24-hour access to services directly, or through acommunity telephone network or emergency response center.

Interpretation: It is acceptable for 24-hour access to be provided directlythrough a 24-hour hotline or the use of cell phones. If an organization doesnot provide 24-hour access to services directly, calls should be answered bya community telephone network or emergency response center that:

a. employs trained individuals; b. returns calls within a 15-minute timeframe: and c. has procedures that address how phone calls are returned without



Purpose


increasing risk to survivors.

DV 1.03

The organization works with community partners and resources to addressand minimize barriers that may prevent individuals from seeking orobtaining services.

Interpretation: Examples of factors that may impact whether survivors willseek or obtain services may include, but are not limited to: disabilities,mental health conditions, substance use conditions, cultural differences,lack of English proficiency, immigration status, age, sexual orientation, andhaving teenage male children. For military families, fear of careerconsequences may also be a major disincentive to seeking or obtainingservices, particularly if there is an actual, or perceived, lack of completeconfidentiality.

DV 1.04

When survivors consent, services can also be made available to theirchildren and, when appropriate, other family members or significant others.

Interpretation: For purposes of this standard, the phrase "other familymembers or significant others" does not include perpetrators. See DV 3.04for discussion of perpetrator involvement in services.

NA The organization does not directly serve survivors' children, familymembers, or significant others. When survivors consent, their children,family members, or significant others are referred to needed servicesoffered at other organizations.



Purpose


DV 2: Screening and Intake

The organization's screening and intake practices ensure that individualsreceive prompt and responsive access to appropriate services.

Rating Indicators





used; or- Referrals procedures need strengthening; or- For the most part, established timeframes are met;- Active client participation occurs to a considerable extent.- In a few rare instances urgent needs were not prioritized.



- Procedures are not well-understood or used appropriately; or- Urgent needs are often not prioritized, or- Services are frequently not initiated in a timely manner; or- Applicants are not receiving referrals, as appropriate; or- A number of client records are missing important information Â or- Client participation is inconsistent; or- Screening and intake done by referral source and no documentation

and/or summary of required information present in case record; or- One of the Fundamental Practice Standards received a rating of 3 or 4.


- There are no written procedures, or procedures are clearly inadequate ornot being used; or



Purpose



4.

Table of Evidence

Self-Study Evidence

- Screening procedures

On-Site Evidence

No On-Site Evidence

On-Site Activities

- Interview:a. Program director b. Relevant personnelc. Survivors

- Review case records

DV 2.01

Survivors are screened and informed about:

a. how well their request matches the organization's services; andb. what services will be available and when.

NA Another organization is responsible for screening, as defined in acontract.

(FP) DV 2.02

Prompt, responsive intake practices:

a. ensure equitable treatment;b. give priority to individuals at greatest risk; andc. support timely initiation of services.

DV 2.03



Purpose


Individuals who cannot be served, or cannot be served promptly, arereferred or connected to appropriate resources.

Interpretation: If the organization lacks sufficient resources to offerservices, is filled to capacity, or a particular individual does not meet itseligibility criteria, the individual requesting services should be helped toaccess another local provider.

NA The organization accepts all clients.

DV 2.04

During intake, the organization gathers information to identify critical serviceneeds and/or determine when a more intensive service is necessary,including:

a. personal and identifying information;b. emergency health needs; andc. safety concerns, including imminent danger or risk of future harm.



Purpose


DV 3: Safety Assessment and Plan

Survivors and providers work together to assess needs and risk factors anddevelop individualized safety plans.

Rating Indicators


2) Practices are basically sound but there is room for improvement, asnoted in the ratings for the Practice standards; e.g.,Â



used; or- For the most part, established timeframes are met; or- Culturally responsive assessments are the norm and any issues with

individual staff members are being addressed through performanceevaluations (HR 6.02) and training (TS 2.05); or

- Active client participation occurs to a considerable extent; or- Diagnostic tests are consistently and appropriately used, but interviews

with staff indicate a need for more training (TS 2.08).

3) Practice requires significant improvement, as noted in the ratings for thePractice standards. Â Service quality or program functioning may becompromised; e.g.,


- Procedures are not well-understood or used appropriately; or- Assessment and reassessment timeframes are often missed; or- Assessment are sometimes not sufficiently individualized;- Culturally responsive assessments are not the norm and this is not being

addressed in supervision or training; or- Staff are not competent to administer diagnostic tests , or tests are not

being used when clinically indicated; or- Client participation is inconsistent; or- Assessments are done by referral source and no documentation and/or

summary of required information present in case record; or- One of the Fundamental Practice Standards received a rating of 3 or 4.



Purpose





4.

Table of Evidence

Self-Study Evidence

- Safety assessment and safety planning procedures- Procedures for protecting the safety of survivors when perpetrators

are involved in services, if applicable

On-Site Evidence

No On-Site Evidence

On-Site Activities



(FP) DV 3.01

Within 24 hours or the first working day after initiation of services, survivorsreceive an initial assessment of:

a. immediate needs, including medical and dental care, legal assistance,food, shelter, and clothing; and

b. safety and risk factors for the survivor, the survivor's children, and anyother involved family members.

DV 3.02

Safety planning helps survivors to:



Purpose


a. assess the potential for short-term and long-term physical and emotionalrisks;

b. identify and evaluate available options; andc. make informed decisions.

Interpretation: It may be especially important to assess and discuss how tominimize both short-term and long-term risks when a survivor is consideringleaving an abusive relationship. For military families, safety planning shouldalso address concerns related to deployments, duty assignments, orpermanent change of station orders.

Research Note: Although leaving an abusive relationship has the potentialto end the violence an individual faces, some literature suggests thatdanger, including risk of death, is especially high when a survivor tries toleave an abusive partner.

DV 3.03

Survivors guide the development of detailed, comprehensive safety plansthat:

a. reflect their stated needs and goals;b. are tailored to their particular strengths, needs, risks, abilities, resources,

and circumstances;c. build on realistic possibilities and options;d. prepare them to promote their safety in various circumstances and

places; ande. respond to the needs of children, as appropriate.

Interpretation: Plans should help survivors prepare for immediate escape,if necessary, by identifying: (1) safe places to go in an emergency, (2) safecontacts, and (3) items to take when leaving. Survivors and providersshould regularly re-evaluate safety plans to ensure that they continue tomeet survivors' needs.

Research Note: Literature highlights the importance of helping survivorsdevelop safety plans regardless of whether they: (1) have left theperpetrator, (2) are in the process of leaving the perpetrator, or (3) willremain involved with the perpetrator. Some research also suggests thatsurvivors who have left an abusive relationship may underestimate theirpersonal risk of returning.

(FP) DV 3.04



Purpose


When survivors wish to involve perpetrators in services, providers help themexplore what they want to achieve by involving the perpetrator, and evaluatethe risks involved.

Interpretation: This standard does not require organizations to involveperpetrators in services. When perpetrators are involved in services theorganization should have procedures to protect the safety and well-being ofsurvivors and their children, and the survivor's safety plan should addressissues specific to perpetrator involvement.

Research Note: Because of the potential for danger, as well as thedifference in power between the perpetrator and the survivor, someliterature cautions against engaging survivors and perpetrators in servicesrequiring cooperative participation, such as couples counseling. Relatedliterature adds that this type of counseling is not indicated unless: (1) bothparties request it, (2) the perpetrator has received extensive treatment, and(3) the abuse has ended, which can be difficult to determine. Other literaturestates that the evidence about the advisability of couples counseling isinconclusive, but notes the need for caution to prevent increased danger.



Purpose


DV 4: Assessment

Survivors participate in a comprehensive, individualized, strengths-based,culturally responsive assessment that identifies strengths, needs, and riskfactors.

Interpretation: The Assessment Matrix - Private, Public, Canadian,Network determines which level of assessment is required for COA'sService Sections. The assessment elements of the Matrix can be tailoredaccording to the needs of specific individuals or service design.

Rating Indicators





used; or- For the most part, established timeframes are met; or- Culturally responsive assessments are the norm and any issues with

individual staff members are being addressed through performanceevaluations (HR 6.02) and training (TS 2.05); or

- Active client participation occurs to a considerable extent; or- Diagnostic tests are consistently and appropriately used, but interviews

with staff indicate a need for more training (TS 2.08).



- Procedures are not well-understood or used appropriately; or- Assessment and reassessment timeframes are often missed; or- Assessment are sometimes not sufficiently individualized;- Culturally responsive assessments are not the norm and this is not being

addressed in supervision or training; or- Staff are not competent to administer diagnostic tests , or tests are not

being used when clinically indicated; or



Purpose


- Client participation is inconsistent; or- Assessments are done by referral source and no documentation and/or

summary of required information present in case record; or- One of the Fundamental Practice Standards received a rating of 3 or 4.




4.

Table of Evidence

Self-Study Evidence

- Assessment procedures- Assessment tool and/or criteria included in assessment- Procedures and/or policies for reporting abuse and neglect

On-Site Evidence

- Qualifications of personnel who conduct assessments

On-Site Activities



DV 4.01

Personnel who conduct assessments are qualified by relevant training, skill,and experience and can recognize individuals with special needs.

DV 4.02

The information gathered for assessments is directed at concerns identified



Purpose


in the initial screening, and limited to material pertinent for meeting servicerequests and objectives.

DV 4.03

Assessments are completed within timeframes established by theorganization and are updated periodically.

DV 4.04

Comprehensive, culturally responsive assessments:

a. identify strengths;b. include a description of the presenting problem, any history of violence,

and any other related risks;c. evaluate the impact of the problem on children, as applicable, and their

need for assistance; andd. are the basis for identifying resources that can increase service

participation and support the achievement of agreed upon goals.

Interpretation: Culturally responsive assessments can include attention togeographic location, language of choice, the individual's religious, racial,ethnic, and cultural background, and military status. Other important factors that contribute to a responsive assessment include attention to age, sexualorientation, and developmental level.

(FP) DV 4.05

The organization:

a. informs survivors of any limitations on confidentiality prior to thedisclosure of information;

b. provides survivors with the resources needed to report domesticviolence, rape, or child maltreatment, if they elect to do so; and

c. reports known instances of abuse and neglect as required by law.

Interpretation: Personnel working with survivors should be knowledgeableabout the signs and symptoms of child abuse and neglect, and theorganization should: (1) develop a policy for reporting consistent with allapplicable laws, and (2) strive to promote the safety of both survivors andtheir children.



Purpose


Research Note: State definitions of child abuse and neglect vary, and therehas been some disagreement over whether witnessing domestic violenceconstitutes child maltreatment. Some research suggests that domesticviolence and direct child maltreatment frequently co-occur; however, someexperts take the position that it is a mistake to automatically conclude thatwitnessing, alone, constitutes child abuse or neglect.

Research Note: The most common disincentive to reporting domesticabuse is fear of negative career consequences that could put the family ineconomic jeopardy. Many military spouses are dependent on the servicemember for housing, economic support and other services such asinsurance and health care. When the service member is the survivor ofdomestic abuse, they may fear that they will be viewed as weak orundeserving of promotion.



Purpose


DV 5: Service Planning and Monitoring

Survivors participate in the development and ongoing review of serviceplans that are the basis for delivery of services and supports that respond totheir circumstances, needs, and preferences.

Rating Indicators







- In a few instances client or staff signatures are missing and/or not dated;or




- Procedures are not well-understood or used appropriately; or- Timeframes are often missed; or- In a number of instances client or staff signatures are missing and/or not

dated (RPM 7.04); or- Quarterly reviews are not being done consistently; or- Level of care for some clients is inappropriate; or- Service planning is often done without full client participation; or- Appropriate family involvement is not documented; or - Documentation is routinely incomplete and/or missing; or- Assessments are done by referral source and no documentation and/or

summary of required information present in case record; or



Purpose


- One of the Fundamental Practice Standards received a rating of 3 or 4.




4.

Table of Evidence

Self-Study Evidence

- Service planning and monitoring procedures

On-Site Evidence

- Documentation of case review

On-Site Activities



DV 5.01

A service plan is developed within an appropriate timeframe with the fullparticipation of the survivor, and expedited service planning is availablewhen crisis or urgent need is identified.

Interpretation: Service planning is to be conducted so that the survivorretains as much personal responsibility and self-determination as possibleand desired. Individuals with limited ability in making independent choicescan receive help with making or learning to make decisions. When thesurvivor is a minor, or an adult under the care of a guardian, theorganization should follow applicable state laws or regulations requiringinvolvement or consent of survivors' legal guardians.



Purpose


DV 5.02

The service plan is based on the assessment and includes:

a. agreed upon goals, desired outcomes, and timeframes for achievingthem;

b. services and supports to be provided and by whom; andc. the survivor's signature.

Note: For service members, veterans, and their families, the service planshould also clearly outline which services will be provided on the installationor Veterans Affairs facility, when appropriate to the needs and wishes of theclient. Research has shown that this population is often unsure of theservices to which they are entitled and how to navigate military caresystems. The clinician should take an active role in navigating these caresystems when possible.

DV 5.03

During service planning the organization explains:

a. available options;b. how the organization can support the achievement of desired outcomes;

andc. the benefits, alternatives, and risks or consequences of planned

services.

(FP) DV 5.04

Survivors are the primary planners of their goals and objectives, and havethe right to decline service.

Interpretation: Although personnel should help identify available servicesand evaluate options, survivors should ultimately make their own decisions.

Research Note: Some research suggests that survivors find services morehelpful and effective when they have a greater sense of control and whenstaff listen to and respect them.

DV 5.05

The service plan addresses, as appropriate and with the survivor's consent:

a. relationships with family members; and



Purpose


b. the need for support from family and informal social networks.

Interpretation: Non-offending family members and significant others, asappropriate and with the consent of the survivor, can be advised of ongoingprogress and invited to participate in case conferences. The organizationcan facilitate their participation by, for example, helping arrangetransportation or including them in scheduling decisions.

DV 5.06

The provider and survivor regularly review progress toward achievement ofagreed upon goals and sign revisions to service goals and plans.

DV 5.07

The provider and a supervisor, or a clinical, service, or peer team, reviewthe case to assess:

a. service plan implementation;b. progress toward achieving goals and desired outcomes; andc. the continuing appropriateness of agreed upon goals.

Interpretation: Experienced providers may conduct reviews of their owncases. In such cases, the provider's supervisor reviews a sample of theprovider's evaluations as per the requirements of the standard.

Organizations providing non-residential services should review plansquarterly, and organizations providing housing services should review plansbiweekly. Timeframes for service plan review should be adjusted dependingupon issues and needs of persons receiving services, and the frequencyand intensity of services provided.



Purpose


DV 6: Service Philosophy

The program is guided by a service philosophy that:

a. sets forth a logical approach for how program activities and interventionswill meet survivors' needs; and

b. guides the development and implementation of program activities andservices based on the best available evidence of service effectiveness.

Interpretation: A program model or logic model can be a useful tool to helpstaff think systematically about how the program can make a measureabledifference by drawing a clear connection between the service population'sneeds, available resources, program activities and interventions, programoutputs, and desired outcomes.

Rating Indicators




- Written service philosophy needs improvement or clarification; or- Procedures need strengthening; or- With few exceptions procedures are understood by staff and are being

used; or- Proper documentation is the norm and any issues with individual staff


- In a few rare instances required consent was not obtained; or- Monitoring procedures need minor clarification; or- With few exceptions the policy on prohibited interventions is understood

by staff, or the written policy needs minor clarification.


- The written service philosophy needs significant improvement; or- Procedures and/or case record documentation need significant

strengthening; or- Procedures are not well-understood or used appropriately; or



Purpose


- Documentation is inconsistent or in in some instances is missing and nocorrective action has not been initiated; or

- Required consent is often not obtained; or- A few personnel who are employing non-traditional or unconventional

interventions have not completed training, as required; or- There are gaps in monitoring of interventions, as required; or- Policy on prohibited interventions does not include at least one of the

required elements; or- Service philosophy is not clearly related to expressed mission or

programs of the organization; or- One of the Fundamental Practice Standards received a rating of 3 or 4.


- There is no written service philosophy; or- There are no written policy or procedures, or procedures are clearly

inadequate or not being used; or- Documentation is routinely incomplete and/or missing; or Â - Two or more Fundamental Practice Standards received a rating of 3 or

4.

Table of Evidence

Self-Study Evidence

- Include service philosophy in the Narrative

On-Site Evidence

No On-Site Evidence

On-Site Activities

- Interview:a. Program directorb. Relevant personnel



Purpose


DV 7: Community Partnerships

Community partnerships increase the ability of the organization andcommunity to support survivors and meet their needs.

Rating Indicators














4.



Purpose


Table of Evidence

Self-Study Evidence

- A description of how the organization collaborates with otherorganizations

On-Site Evidence

- Outreach strategies and informational materials- List of community organizations with which the organization

collaborates- Documentation of collaboration efforts

On-Site Activities


DV 7.01

Education and outreach are provided to community providers likely toencounter survivors, including:

a. law enforcement and legal services;b. child protective services;c. medical and health care providers;d. mental health care providers;e. substance use conditions service providers; andf. welfare offices.

Interpretation: The organization should provide information and educationthat: (1) alerts providers to problems experienced by the victims of violence,and (2) informs providers about the organization's services.

DV 7.02

The organization partners with community providers to coordinate servicedelivery and increase the likelihood that needed supports and services willbe used.

Interpretation: If the organization arranges for survivors to receive servicesrather than providing them directly, it should collaborate with other involvedproviders to: (1) ensure that services are provided in a coordinated,



Purpose


integrated manner, and (2) prepare other community providers to meetsurvivors' needs.

Interpretation: Community providers may include military or VeteransAffairs providers if the organization is serving service members or veterans.

Research Note: Some research suggests that survivors find services moreuseful when there is greater coordination between the organizations andagencies that provide them.

DV 7.03

When a survivor's children are involved with child protective services, andwith the survivor's permission, the organization collaborates with the childprotective services agency to:

a. provide needed education about the dynamics of domestic violence;b. ensure that family problems are addressed in a cohesive and

comprehensive manner; andc. promote the best interests of both survivors and their children.

NA The organization does not serve survivors who have children, orsurvivors' children are not involved with child protective services.



Purpose


DV 8: Advocacy and Support Services

Survivors receive a range of supportive services that promote well-beingand independence.

Rating Indicators














4.



Purpose


Table of Evidence

Self-Study Evidence

- A description of services- Procedures for linking survivors to services and providing ongoing

monitoring and follow-up

On-Site Evidence

No On-Site Evidence

On-Site Activities



DV 8.01

The program's services and providers:

a. recognize individual and family values and goals;b. accommodate variations in life styles;c. emphasize personal growth, development, and situational change; andd. aim to help survivors gain confidence in their personal abilities.

Interpretation: Involving survivors in program development may be oneway of promoting both responsive programming and the empowerment ofsurvivors.

Research Note: Some research suggests that survivors find services moreuseful when providers treat them well and are respectful, supportive,responsive, and flexible.

DV 8.02

Survivors receive assistance with housing that includes, as needed:

a. help finding a safe, stable living arrangement; b. information about available housing options; and c. education on tenant rights and responsibilities.

Interpretation: Appropriate housing options can include: (1) finding a newresidence and living independently in a new community, (2) residing with



Purpose


friends or relatives, (3) transitional housing, (4) emergency shelter, and (5)returning home with necessary and available legal protections.

DV 8.03

Survivors are helped to manage any legal needs they may have, including:

a. working with law enforcement;b. locating attorneys;c. obtaining protective orders;d. resolving issues related to divorce, custody, visitation, and child support;

ande. understanding their legal rights.

Interpretation: The organization should be aware of the steps necessary toobtain a protective order in all applicable jurisdictions, including on militaryinstallations, should the survivor wish to do so.

DV 8.04

Comprehensive counseling services are available as needed, and include:

a. short-term counseling;b. long-term counseling; andc. support groups.

Interpretation: Survivors who have mental health needs that cannot be metthrough the organization's counseling services should be connected withappropriate mental health services, as referenced in DV 8.09(c).

Research Note: Some research suggests that survivors are more likelythan women who have not been abused to have mental health needs,including those related to depression and post-traumatic stress disorder.

DV 8.05

Employment support promotes survivors' ability to achieve economicindependence and includes help in the following areas, as needed:

a. obtaining needed educational services; b. developing habits, skills, and self-awareness essential to employability; c. writing resumes, completing job applications, and preparing for

interviews; and d. finding and accessing local employment resources and placement



Purpose


options, including on the job training.

Interpretation: When survivors need economic aid immediately, theyshould also be connected with available financial assistance, as referencedin DV 8.09(e).

Research Note: Some research indicates that women living ineconomically distressed families and communities are more likely toexperience domestic violence. Literature also suggests that one of the mainreasons survivors remain in or return to abusive relationships is a lack offinancial resources.

DV 8.06

Educational offerings promote independence and housing readiness andcan include, as needed:

a. activities of daily living;b. household management;c. budgeting and money management;d. credit and debt counseling;e. the use of community resources;f. information about public assistance; andg. interpersonal communication.

DV 8.07

Services provided in a group setting:

a. emphasize group learning and sharing;b. respond flexibly to the changing needs of group members; andc. are scheduled with participants' time commitments in mind.

NA The organization does not provide services in a group setting.

DV 8.08

Group services provide participants with opportunities to:

a. contribute by sharing their experiences;b. listen to and learn from those who are similar to and different from

themselves;c. develop positive relationships with others;



Purpose


d. assume responsibilities and develop leadership capacities; ande. participate in activities of interest.


(FP) DV 8.09

Survivors are linked to a range of other services that include, as needed:

a. food and nutrition assistance;b. health services, including both emergency and routine medical care;c. mental health services;d. services for substance use conditions;e. financial assistance;f. transportation assistance;g. prenatal health care;h. pediatric health care, including well-baby visits and immunizations;i. child care; andj. family support and strengthening services.

Interpretation: When an organization provides shelter services to survivors'children, medical and dental assessments for children and youth should beconducted in accordance with well-child guidelines.

Interpretation: Regarding element (c), expectant and recent mothersshould be screened for depression, informed about postpartum depression,and connected to available support and treatment services.

DV 8.10

Survivors are helped to develop and expand their informal supportnetworks, including connections with friends, extended family, andcommunity members.



Purpose


DV 9: Promoting Child Well-Being

Providers work with survivors to support and promote the well-being of theirchildren.

NA The organization does not serve survivors who have children.

Rating Indicators













- Documentation is routinely incomplete and/or missing; or Â



Purpose


- Two or more Fundamental Practice Standards received a rating of 3 or4.

Table of Evidence

Self-Study Evidence

- A description of services- Procedures for linking children to services and providing ongoing

monitoring and follow-up- Policy prohibiting corporal punishment- Procedures for evaluating educational needs and collaborating with

schools, if applicable

On-Site Evidence

- Permission slips or documentation indicating that permission slipshave been obtained, if applicable

On-Site Activities

- Interview: a. Program directorb. Relevant personnelc. Survivorsd. Survivors' children


DV 9.01

To promote child well-being, the organization supports survivors' efforts tocare for and nurture their children, and:

a. offers age-appropriate programming that meets children's social,emotional, cognitive, and physical needs; or

b. links children with appropriate services offered by other communityproviders.

Interpretation: Examples of appropriate programming services can includeplay groups, recreational activities, educational activities, counseling, andtherapeutic services.

Research Note: The impact on children of exposure to domestic violencemay vary based upon the nature of the violence and the child's age, gender,



Purpose


coping skills, and protective factors. Because helping a survivor improve hersituation may also increase her ability to care for and nurture her children, itis often assumed that a good way to help children is to help their mothers.

(FP) DV 9.02

To promote positive parenting practices, the organization:

a. prohibits corporal punishment of children by either the parent or provider;and

b. promotes, encourages, and educates both parents and providers aboutalternatives to corporal punishment.

Interpretation: The organization must have a board-approved policy thatprohibits corporal punishment and should maintain documentation that allproviders and survivors are informed of this policy.

DV 9.03

Organizations providing shelter or safe home services evaluate theeducational status and needs of school-age children and youth and:

a. inform survivors of their children's educational rights;b. help survivors coordinate educational services with relevant school

districts; andc. assist children and youth to stay current with the curricula.

Research Note: The McKinney-Vento Homeless Assistance Act is a federallaw that ensures children and youth who have lost their housing can attendschool.

NA The organization does not provide shelter or safe home services.

DV 9.04

The organization evaluates children and youth for their ability to participatein recreational or athletic activities and obtains written, signed permissionslips from participants' parents or legal guardians.

Interpretation: If children and youth participate in strenuous athleticactivities, it may also be appropriate to obtain a medical records release, ora signed document from a qualified medical professional stating that theparticipant is physically capable of participating.



Purpose


NA The organization does not engage children and youth in recreational orathletic activities.



Purpose


DV 10: Crisis Hotline

Domestic violence hotlines provide immediate support, intervention,information, and referrals to individuals in emergency or crisis situations.

NA The organization does not provide crisis hotline services.

Rating Indicators
















Purpose



Table of Evidence

Self-Study Evidence

- Crisis response procedures

On-Site Evidence

- A schedule, or other documentation, indicating that the hotlineoperates 24 hours a day

- List of community resources

On-Site Activities


DV 10.01

Crisis intervention personnel respond immediately and:

a. evaluate and assess each individual's specific situation;b. make referrals to appropriate resources; andc. provide intervention and stabilization, as necessary and appropriate.

DV 10.02

The organization maintains, or has access to, an up-to-date resource file ofreliable community resources that includes:

a. name, location, and telephone number;b. contact person;c. services offered;d. languages in which services are offered;e. fee structure; andf. eligibility requirements.



Purpose


(FP) DV 10.03

The hotline operates with:

a. trained crisis workers 24 hours a day, seven days a week;b. a live back-up answering service, or equivalent mechanism, when all

incoming lines are busy; andc. the capacity to dispatch rescue and other services without disconnecting

calls.

DV 10.04

To ensure that emergency services are accessed quickly and efficiently, theorganization:

a. consults with police and fire departments, hospital emergency rooms,mental and physical health crisis teams, and the telephone company;and

b. establishes written procedures for working with emergency responders.



Purpose


(FP) DV 11: Safety and Security of Shelters and Safe Home

Shelters and safe homes provide safe living arrangements by implementingsecurity systems and procedures that protect residents, personnel, and safehome providers.

Interpretation: The organization must establish a security system andprocedures for its shelter or safe home that includes: (1) protection of thelocation, (2) procedures for managing threats to safety, and (3) trainingresidents, personnel, and safe home providers on potential risks and safetyprocedures. Residents, personnel, and safe home providers should befamiliar with all aspects of the security system and procedures.


Rating Indicators













Purpose





4.

Table of Evidence

Self-Study Evidence

- Safety protocols and procedures- Table of contents of training curricula

On-Site Evidence

- Documentation of training- Training curricula

On-Site Activities


- Observe facility



Purpose


DV 12: Rights of Shelter and Safe Home Residents

Residents are treated with dignity and respect.


Rating Indicators
















Purpose


4.

Table of Evidence

Self-Study Evidence

- Shelter or safe home rules- Policies and procedures for expelling survivors

On-Site Evidence

No On-Site Evidence

On-Site Activities


- Observe facility

DV 12.01

Shelter personnel and safe home providers respect the dignity, culture,values, goals, and sexual identity of survivors.

DV 12.02

Shelter or safe home rules and expectations are:

a. developed with survivors;b. distributed to survivors, or posted in visible locations; andc. designed to promote safety, comfort, healing, and empowerment.

Interpretation: Shelter personnel and safe home providers should attemptto appropriately balance the control necessary to run an efficient andcomfortable residence with the freedom necessary for survivors to gain asense of empowerment. Although it is important that there are rules tomaintain safety, shelters and safe homes should also enable survivors toregain control of their lives by making decisions, for example, about dailyschedules, spending money, and contact with support systems.



Purpose


(FP) DV 12.03

The shelter or safe home has written policies and procedures for expellingindividuals or families that:

a. are provided at admission;b. state reasons or conditions for which an individual or family may be

expelled;c. are clear and simple, avoiding overly rigid and bureaucratic language

and rules;d. include timely due process provisions;e. describe the conditions or process for re-admission; andf. require all reasonable efforts be made to provide an appropriate referral.

(FP) DV 12.04

Shelter personnel and safe home providers receive written informationabout protecting survivors' confidentiality.



Purpose


DV 13: Shelter and Safe Home Facilities

The shelter or safe home provides a safe, clean, non-institutional settingthat meets residents' immediate needs.


Rating Indicators
















Purpose



Table of Evidence

Self-Study Evidence

- A description of facilities

On-Site Evidence

- Criteria for making group assignments

On-Site Activities


- Observe facility

DV 13.01

Shelters and safe homes meet the basic needs of survivors in a safe,minimally intrusive environment.

Interpretation: Shelters and safe homes should provide: safety from thestreet and the elements, sleeping accommodations, food, clothing, personalhygiene supplies, and safe, private bathroom and shower facilities. Thesebathroom and shower facilities may be separate lockable rooms, or lockablestalls.

DV 13.02

Accommodations for residents include:

a. single rooms, or rooms for two to four residents, or accommodations forlarger groups, if appropriate;

b. adequately and attractively furnished rooms with a separate bed for eachresident, including a clean, comfortable, covered mattress, pillow,sufficient linens, and blankets; and

c. a safe place such as a locker to keep personal belongings andvaluables.



Purpose


DV 13.03

Shelters and safe homes provide:

a. sufficient supplies and equipment to meet residents' needs;b. rooms for on-site services, if applicable;c. at least one room suitably furnished for the use of on-duty personnel, if

applicable; andd. private sleeping accommodations for personnel who sleep at the facility,

if applicable.

DV 13.04

The shelter or safe home accommodates informal gatherings of residents.

DV 13.05

The shelter or safe home has adequate facilities for housekeeping, laundry,maintenance, storage, and administrative support functions.

DV 13.06

The shelter or safe home considers the number, age, special needs, andgender of residents when grouping people.

DV 13.07

Shelters and safe homes maintain families as a unit and keep sibling orfamily groups together.

Related: TS 1, TS 2

NA The shelter or safe home does not serve families, or housing families asa unit is not possible or prohibited by law.



Purpose


DV 14: Supporting and Monitoring Safe Homes

Safe home providers receive the training and supervision needed to houseand support survivors and their children or other family members.

NA The organization does not provide safe home services.

Rating Indicators
















Purpose



Table of Evidence

Self-Study Evidence

- A description of how safe homes are evaluated and monitored- Table of contents of training curricula

On-Site Evidence

- Documentation of training- Training curricula

On-Site Activities


DV 14.01

Families that provide safe homes receive orientation and training on topicsrelevant to housing survivors before and during the time survivors are livingin their homes.

Related: TS 1, TS 2

(FP) DV 14.02

Safe homes are evaluated prior to their use by survivors and are monitoredroutinely.



Purpose


DV 15: Case Closing

Case closing is a planned, orderly process.

Rating Indicators







- In a few instances the organization terminated services inappropriately;or

- Active client participation occurs to a considerable extent; or- A formal case closing summary and assessment is not consistently

provided to the public authority per the requirements of the standard.



- Procedures are not well-understood or used appropriately; or- Services are routinely terminated inappropriately; or - A formal case closing summary and assessment is seldom provided to

the public authority per the requirements of the standard.; or - A number of client records are missing important information; or- Client participation is inconsistent; or- One of the Fundamental Practice Standards received a rating of 3 or 4.


- No written procedures, or procedures are clearly inadequate or not being



Purpose


used; or- Documentation is routinely incomplete and/or missing; or Â - Two or more Fundamental Practice Standards received a rating of 3 or

4.

Table of Evidence

Self-Study Evidence

- Case closing procedures

On-Site Evidence

- Contract with public authority, if applicable

On-Site Activities



DV 15.01

Planning for case closing:

a. is a clearly defined process that includes assignment of staffresponsibility;

b. begins at intake; andc. involves the provider, the survivor, and others, as appropriate.

DV 15.02

Upon case closing, the organization notifies any collaborating serviceproviders, including the courts, as appropriate.

DV 15.03

If a survivor is asked to leave the program the organization makes everyeffort to link the survivor with appropriate services.



Purpose


DV 15.04

The organization that has a contract with a public authority informs thepublic body of the case closing evaluation findings and assessment ofunmet needs, in writing, as appropriate to the contract and with thepermission of the survivor.

NA The organization does not have a relevant contract with a publicauthority.



Purpose


DV 16: Aftercare and Follow-Up

Survivors and providers develop aftercare plans that identify resources tohelp survivors live safely and improve their quality of life, and follow-upoccurs when possible and appropriate.

Interpretation: While the decision to develop an aftercare plan should bemade by the survivor, unless aftercare is mandated, the organization isexpected to be strongly proactive with respect to aftercare planning.

Rating Indicators










- Procedures are not well-understood or used appropriately; or- Aftercare planning is not initiated early enough to ensure orderly

transitions; or- Client participation is inconsistent; or- One of the Fundamental Practice Standards received a rating of 3 or 4.


- There are no written procedures, or procedures are clearly inadequate or



Purpose


not being used; or- Documentation is routinely incomplete and/or missing; or Â - Two or more Fundamental Practice Standards received a rating of 3 or

4.

Table of Evidence

Self-Study Evidence

- Aftercare/follow-up procedures

On-Site Evidence

No On-Site Evidence

On-Site Activities

- Interview: a. Program directorb. Relevant personnelc. Survivors


DV 16.01

An aftercare plan is developed sufficiently in advance of case closing toensure an orderly transition.

DV 16.02

The survivor and provider work together to create an aftercare plan that:

a. addresses the survivor's short-term and long-term needs, preferences,and goals;

b. facilitates the initiation or continuation of all needed community supportsand services; and

c. helps identify sources of informal and social support.

DV 16.03

To increase the likelihood that needed supports and services will be



Purpose


accessed after case closing, the organization helps survivors exploresuitable resources and contact service providers, when appropriate and withsurvivors' permission.

DV 16.04

The organization follows up on the aftercare plan, as appropriate, whenpossible, and with the permission of the survivor.



Purpose


DV 17: Record Keeping

When personnel create and maintain case records, documentation is limitedto essential information.

Interpretation: Personnel should be conscious of the language theychoose, avoid unnecessary detail, and refrain from editorializing orrecording opinions.

Research Note: Because it can be difficult to know what information mightbe damaging to survivors if disclosed, as in the case of a subpoena,literature suggests that record keeping should be limited to essentialinformation.

Rating Indicators











4) Implementation of the standard is minimal or there is no evidence of



Purpose


implementation at all, as noted in the ratings for the Practice standards;e.g.,



4.

Table of Evidence

Self-Study Evidence

- Record keeping procedures

On-Site Evidence

No On-Site Evidence

On-Site Activities

- Interview: a. Program directorb. Relevant personnel




Purpose


DV 18: Personnel

Personnel are capable of supporting, empowering, and promoting the safetyand independence of survivors.

Rating Indicators



- With some exceptions, staff (direct service providers, supervisors, andprogram managers) possess the required qualifications, including:education, experience, training, skills, temperament, etc., but theintegrity of the service is not compromised. - Supervisors provide additional support and oversight, as needed, to

staff without the listed qualifications.- Most staff who do not meet educational requirements are seeking to

obtain them. - With some exceptions staff have received required training, including

applicable specialized training. - Training curricula are not fully developed or lack depth.- A few personnel have not yet received required training.- Training documentation is consistently maintained and kept

up-to-date with some exceptions. - A substantial number of supervisors meet the requirements of the

standard, and the organization provides training and/or consultation toimprove competencies. - Supervisors provide structure and support in relation to service

outcomes, organizational culture and staff retention. - With a few exceptions caseload sizes are consistently maintained as

required by the standards.- Workloads are such that staff can effectively accomplish their assigned

tasks and provide quality services, and are adjusted as necessary inaccord with established workload procedures. - Procedures need strengthening.- With few exceptions procedures are understood by staff and are

being used. - With a few exceptions specialized staff are retained as required and

possess the required qualifications.- Specialized services are obtained as required by the standards.



Purpose



- One of the Fundamental Practice Standards received a rating of 3 or 4.- A significant number of staff, e.g., direct service providers, supervisors,

and program managers, do not possess the required qualifications,including: education, experience, training, skills, temperament, etc.; andas a result the integrity of the service may be compromised. - Job descriptions typically do not reflect the requirements of the

standards, and/or hiring practices do not document efforts to hire staffwith required qualifications when vacancies occur.

- Supervisors do not typically provide additional support and oversightto staff without the listed qualifications.

- A significant number of staff have not received required training,including applicable specialized training. - Training documentation is poorly maintained.

- A significant number of supervisors do not meet the requirements of thestandard, and the organization makes little effort to provide trainingand/or consultation to improve competencies.

- There are numerous instances where caseload sizes exceed thestandards' requirements.

- Workloads are excessive and the integrity of the service may becompromised.Â - Procedures need significant strengthening; or- Procedures are not well-understood or used appropriately; or

- Specialized staff are typically not retained as required and/or many donot possess the required qualifications; or

- Specialized services are infrequently obtained as required by thestandards.


?For example:


Table of Evidence

Self-Study Evidence



Purpose


- Program staffing chart that includes lines of supervision- List of personnel that includes:

a. name; b. title; c. degree held and/or other credentials; d. FTE or volunteer; e. length of service at the organization; f. time in current position

- Table of contents of training curricula- Procedures and criteria used for assigning and evaluating workloads

On-Site Evidence

- Job descriptions- Documentation of training- Training curricula

On-Site Activities

- Interview: a. Supervisorsb. Personnel

- Review personnel files

DV 18.01

Direct service personnel are qualified by:

a. a bachelor's degree from an accredited program of social work or acomparable human service field; or

b. appropriate experience, training, and supervision.

Interpretation: Appropriate experience can include both work experienceand life experience.

(FP) DV 18.02

Personnel have the competencies and support needed to:

a. engage, empower, and communicate effectively, respectfully, andempathetically with survivors from a wide range of backgrounds,cultures, and perspectives;

b. assess risks and safety;c. develop safety plans;



Purpose


d. recognize and address barriers to escaping abuse or accessingservices;

e. recognize the presence of medical or health problems;f. recognize and respond to the co-occurrence of domestic violence,

substance use conditions, and mental health conditions;g. manage stress and intervene in crisis situations;h. set appropriate boundaries with survivors;i. understand relevant legal and civil rights issues;j. coordinate services and collaborate with other providers; andk. follow reporting mandates.

Related: TS 1, TS 2

Interpretation: Competency can be demonstrated through a combination ofeducation, training, and experience.

Interpretation: When the organization serves military or veteranpopulations, it is essential that staff have the competencies needed toeffectively support and assist service members, veterans, and their families,including sufficient knowledge regarding: military culture, values, policies,structure, terminology, unique barriers to service, traumas and signatureinjuries, co-occurring conditions, effective and evidence-basedinterventions, applicable regulations, benefits, and other relevant issues.When providers possess the requisite military competency, they arecapable of supporting improved communication and more effective care.

Signature injuries and co-occurring conditions include post-traumatic stressdisorder (PTSD), depression, traumatic brain injury (TBI), substance abuse,and intimate partner violence. Personnel serving military and veteranpopulations should have the competencies to identify, assess, and developa treatment plan for these injuries and conditions.

DV 18.03

Personnel providing services in a group setting have the competencies andsupport needed to:

a. engage and motivate group members;b. educate group members;c. understand group dynamics;d. lead discussions; ande. facilitate group activities.

Related: TS 1, TS 2



Purpose


Interpretation: Competency can be demonstrated through a combination ofeducation, training, and experience.


(FP) DV 18.04

Personnel who work directly with children, or with survivors who havechildren, are knowledgeable about:

a. child development;b. possible effects of witnessing domestic violence;c. signs and symptoms of, and reporting requirements for, child abuse and

neglect;d. collaborating with child protective services; ande. non-violent discipline methods.

Related: TS 1, TS 2

NA The organization does not serve survivors who have children.

DV 18.05

The individual who has administrative responsibility for the direct delivery ofservices has a bachelor's degree and two years' experience working withsurvivors, at a minimum.

DV 18.06

The individual who has administrative responsibility for shelter operationshas:

a. at least a bachelor's degree or equivalent and two years' experience inhuman services; or

b. substantial experience in human services, including at least two years'experience in shelter services.

NA The organization does not provide shelter services.

DV 18.07

Employee workloads support the achievement of positive outcomes for



Purpose


survivors, are regularly reviewed, and are based on an assessment of thefollowing:

a. the qualifications, competencies, and experience of the provider,including the level of supervision needed;

b. the work and time required to accomplish assigned tasks and jobresponsibilities; and

c. service volume, accounting for assessed level of needs of new andcurrent survivors and referrals.


Documents

Domestic Violence Services