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Ms. Dolly Bhasin is a Knowledge Entrepreneur and has been a serial entrepreneur for last 11 years. She had worked for 15 years in Sukhadia University, Indchem Electronics, LSS Inc. before starting her own company SPH Consultants in 1989. A gold medalist Electronics and Communications Engineer with specializations in Sales and Marketing, Business Administration (Singapore) and Masters in Tourism (Nottingham). Overall she has over 26 years experience in diversified areas in applying ICT in Businesses as well as government and has implemented over Rs 50 crores worth projects in India, some of them winning awards and accolades.
A recipient of special award from Mayor of Los Angeles at USABF 2009,
Goldman Sach award (2009) and Golden Icon award for a project SENET (2005) for Min of MSME. She has been invited in many National/International SME conferences and seminars.
SPH Consultancy & eServices Pvt. Ltd. is a 5 yr old venture with focus in eServices and consulting to SMEs and Tourism businesses. Supporting entrepreneurs through elearning and knowledge dissemination and conducting training programs for 20 countries on SME issues, SPHCES has impacted over 30,000 entrepreneurs directly and over a million indirectly. SPHCES actively supports and incubates student startups to develop innovative products and develop GO TO MARKET strategies. The e-marketing services to SMEs are being launched with the help of strategic partners using web, mobile and digital devices.
E-business (electronic business) is the conduct of business processes using electronic mediums (generally on the Internet).
These electronic business processes include buying and selling products, supplies and services; servicing customers; processing payments; managing production control; collaborating with business partners; sharing information; running automated employee services; recruiting; and more.
Forecasts predict that B2B revenue will soon far exceed business-to-consumers (B2C) revenue.
Early entrants in Mfr. were Automobile sector ◦ Maruti integrates its entire value chain of Suppliers,
Vendors, manufacturing and distribution◦ Hero Cycles integrates its entire ERP and
Manufacturing pipeline with sales and Marketing to achieve JIT inventory
◦ Many more adoptions… but miles to go …
New Business Models in Travel Business◦ IRCTC◦ MakeMyTrip◦ iXigo◦ Many More…..
Mostly the SME Adoption of Ebusiness has been on retailing on the Internet (also called e-tailing) or in Ecommerce (Buying and Selling on Web), is fuelled by◦ Third party marketplaces (Alibaba, Indiamart, Flipkart, etc.) ◦ Promotional sites (Groupon, Snapdeal, etc.)
◦ Info Intermediaries- GlobalSources, Product Finder, etc. Successful E Business depends on a critical
threshold of online users, the precursor to a critical threshold of sellers & buyers
Business Automation◦ Finances◦ Accounting and Payroll◦ HRM◦ Sales and Marketing◦ Business Communications
Differentiators – Faster, More Geographic spread, global markets, new Biz models
E-Biz allows interesting Tech Adoption Strategies◦ Use of Shared resources – Cloud (SAAS, PAAS and IAAS)◦ Use of Mobile Technologies◦ Web for distribution of Info and Order booking ◦ Internet of Things allows near natural interfaces
Why E-Business?
EC + BI + CRM + SCM + ERP Ecommerce: enable the buying & selling process, is about
transactions Business Intelligence refers to the gathering of secondary
and primary information about competitors, markets, customs and more
Customer Relationship management involves retaining both business and individual customers through strategies that ensure their satisfaction with the firms and its products.
Supply Chain Management involves co-ordination of distribution channels to deliver products and services effectively and efficiently to customers.
Enterprise Resource Planning refers to back office operations such as order entry, purchasing, invoicing, inventory control, etc. to plan and manage the resources of the enterprise.
What is E-Business?
E Business E business is a broader aspect
with e commerce, Internet marketing, e procurement etc.
E-business applications strive to give a good idea of their company, promoting the values they use to market their business
Transactions involving money are "e Commerce" activities including the interactions with business partners, customers, vendors
E Commerce E commerce refers to online
transactions - buying and selling of goods and services over the Internet involving transaction of monetary nature
E commerce is a subset of E Business.
E-commerce focuses on appearance much more than e-business.
India's e-commerce market was worth about $3.8 billion in 2009, it went up to $12.6 billion in 2013.
In 2013, the e-retail market was worth US$ 2.3 billion.
About 70% of India's e-commerce market is travel related.
India has close to 10 million online shoppers and is growing at an estimated 30%
CAGR vis-à-vis a global growth rate of 8–10%.
Electronics and Apparel are the biggest categories in terms of sales.
Visioning the E-Business Transformation Business Process Assessment Building Roadmap and Execution Plans Developing Organizational Capacities
◦ SKILLS - for doing the desired work (the technical skills)◦ WILL - the attitude towards work (soft skills)◦ Capacity – the enabling environment (technology, legal, Skills
and knowledge of workforce, tools, techniques) Methods to improve E-Biz Adoption
◦ Workplace Learning and Continuous Learning (elearning?)◦ Knowledge sharing
IT Training Sequence
Middle
IT T
rain
ing
Con
ten
t
Att
itu
de
K
now
led
ge
Sk
ills
FrontlineTop
Training for E-Business Adoption
• Building SME trust and confidence e-government trust : trust of the citizen/SMEs SME-trust: trust of SME's in E-biz as a Business enabler
• Building SME Common e-Infrastructure Facilitation of e-governance through e-identity, e-signatures,
e-security and e-trust mechanisms Secure Payment Gateway Trade Exchange Platforms
• Policies need to Align with Change in Business Environment Global Changes in Standards and Best Practices The ICT policies and SME policies need to be synergised to
achieve maximum benefits.
ICT Policy SME PolicyICT Policyfor SMEs
Role of Government in E-Business
information
77M 1000M500MUsers
networks
400M
ReadBuy
Publish
Trade
1994 2003
Talk
2006
communication
1998 2000
Relate?
2010+
Promoting E-Business
Connectivity:Better & faster communicationsGlobal connectivity
Networking Access to global markets
Productivity:Just in Time ProductionKnowledge driven Enhanced learningSeparates the Information about
product from physical product
Distribution and Logistics
• Competitiveness:
– Creation of Virtual Value chain
– Supply Chain Management
– Bring Buyers and Suppliers together
– Faster Reach and Response
– Collaboration amongst small service providers to deliver larger orders
• Knowledge Power:
– Better Skills, Knowledge, Attitudes
– Cope with Adverse Scenarios
– Strategic Thrusts to capture Global Markets
E-Business Benefits to SMEs
SPH Consultancy & eServices Pvt. Ltd.D 251, Ashok Vihar Phase 1, Delhi 110052
Tel: 91-11-47591321Email:[email protected]
Web: www.sphconsultants.com