do Return Policy

Return Policy

� Dolabuy.com'sDolabuy.com'sDolabuy.com'sDolabuy.com's ReturnReturnReturnReturn PolicyPolicyPolicyPolicy� GeneralGeneralGeneralGeneral ReturnReturnReturnReturn andandandand CancellationCancellationCancellationCancellation PolicyPolicyPolicyPolicy

� SpecificSpecificSpecificSpecific productsproductsproductsproducts ReturnReturnReturnReturn andandandand CancellationCancellationCancellationCancellation PolicyPolicyPolicyPolicy

do Return Policy

Return Policy

OurOurOurOur CommitmentCommitmentCommitmentCommitment totototo SatisfactionSatisfactionSatisfactionSatisfaction

OnlineOnlineOnlineOnline purchasespurchasespurchasespurchases requirerequirerequirerequire flexibilityflexibilityflexibilityflexibility andandandand support.support.support.support.

Dolabuy.com understands that and wishes to create a satisfying

and enjoyable shopping experience for you.

The Return and Cancellation Policies below were written to

accommodate customer’s needs and also to address the specific

nature of our merchandise.

If you can’t find the answer to your questions about our Return

and Cancellation Policies on this page, please feel free to visit

our Contact Us page for customer service assistance.

do Return Policy

Return Policy

GeneralGeneralGeneralGeneral ReturnReturnReturnReturn andandandand CancellationCancellationCancellationCancellation PoliciesPoliciesPoliciesPolicies

Return Policy

Our Customer Service representatives determine eligibility for

refunds and exchanges once customers have contacted us and

explained their reason for return. As we don’t sell refurbished or

previously-owned items, any items you return must be unaltered,

undamaged, and in factory condition with all original tags and

packaging. ItemsItemsItemsItems showingshowingshowingshowing alteration,alteration,alteration,alteration, damagedamagedamagedamage orororor useuseuseuse cannotcannotcannotcannot

bebebebe returnedreturnedreturnedreturned. Items that are unaltered, undamaged and unused,

but not in original factory condition and packaging, are subject

to a 15% restocking fee, to be deducted from the agreed-upon

return amount.

do Return Policy

Return Policy

ReturningReturningReturningReturning packagespackagespackagespackages withoutwithoutwithoutwithout priorpriorpriorprior approvalapprovalapprovalapproval fromfromfromfrom CustomerCustomerCustomerCustomer

ServiceServiceServiceService willwillwillwill halthalthalthalt orororor delaydelaydelaydelay youryouryouryour return.return.return.return.

All returned items must be in brand-new condition, unused and

with original tags and packaging. Requests to return items due

to quality issues, damage during shipping, color/style/size error

or allergic reaction from use must be accompanied by photos or

other evidence that clearly shows the problem with the item

received. We reserve the right to charge a handling fee on all

items returned for other reasons.

PleasePleasePleasePlease notenotenotenote thatthatthatthat Product-SpecificProduct-SpecificProduct-SpecificProduct-Specific policiespoliciespoliciespolicies applyapplyapplyapply totototo thethethethe

followingfollowingfollowingfollowing categories:categories:categories:categories: Wigs,Wigs,Wigs,Wigs, CustomizedCustomizedCustomizedCustomized SportsSportsSportsSports &&&&Outdoors.Outdoors.Outdoors.Outdoors.

ForForForFor allallallall returns,returns,returns,returns, pleasepleasepleaseplease LoginLoginLoginLogin totototo MyMyMyMy OrdersOrdersOrdersOrders and submit a

return request form to Customer Service within 7777 daysdaysdaysdays of

receiving your order.

IfIfIfIf wewewewe shippedshippedshippedshipped youyouyouyou thethethethe wrongwrongwrongwrong item:item:item:item: You have the option of 1)

exchanging it for the correct item, or 2) returning it for a full

refund. Customers must confirm their eligibility for an exchange

or return with Customer Service before sending items back.

do Return Policy

Return Policy

IfIfIfIf wewewewe shippedshippedshippedshipped youyouyouyou anananan itemitemitemitem inininin thethethethe wrongwrongwrongwrong color:color:color:color:You are

eligible for a full refund. (1.Note: All items sold by us are being

described to the best of our abilities, as accurate as possible, and

with utmost conscientiousness on our part. However, to avoid

any potential oversights, we respectfully request your assistance

in helping us to make this a mutually satisfactory transaction by

reviewing item description and photos, and asking all questions

PRIOR TO ORDERING. 2. Also note that Perceived color

differences due to the display settings of your computer monitor

are not grounds for a refund.)

IfIfIfIf wewewewe shippedshippedshippedshipped youyouyouyou aaaa defectivedefectivedefectivedefective item:item:item:item: You are eligible for a

refund or exchange depending on your option 1) exchanging it 2)

returning it for a full refund. Customers must confirm their

eligibility for an exchange or return with Customer Service

before sending items back.

do Return Policy

Return Policy

IfIfIfIf youyouyouyou arenarenarenaren’’’’tttt satisfiedsatisfiedsatisfiedsatisfied withwithwithwith youryouryouryour purchase:purchase:purchase:purchase:You may be

eligible for a return or exchange depending on your option 1)

exchanging it, you should pay the resend fee 2) returning it for a

refund consisting of product purchase price. Customers must

confirm their eligibility for an exchange or return with Customer

Service before sending items back.

CancellationCancellationCancellationCancellation PolicyPolicyPolicyPolicy

- Orders cancelled within 24 hours of payment confirmation will

be eligible for a full refund.

- Orders cancelled more than 24 hours after payment

confirmation but before shipping will be eligible for a partial

refund consisting of the 95% of the full fund.

- Once your order has been shipped, it can no longer be

cancelled.

ToToToTo cancelcancelcancelcancel anananan order,order,order,order, pleasepleasepleaseplease LoginLoginLoginLogin totototo MyMyMyMy OrdersOrdersOrdersOrders andandandand requestrequestrequestrequest

aaaa cancellation.cancellation.cancellation.cancellation.

do Return Policy

Return Policy

ReturnReturnReturnReturn andandandand CancellationCancellationCancellationCancellation PolicPolicPolicPolicyyyy forforforfor SpecificSpecificSpecificSpecific ProductProductProductProductssss

WigsWigsWigsWigs

ReturnReturnReturnReturn PolicyPolicyPolicyPolicy

Your satisfaction is our goal! Wigs are eligible for return within

7 days of receiving your order if the customer finds quality

issues, receives the wrong item, experiences an allergic reaction

from wear, or has a package lost or damaged during

shipping. If none of these situations apply but you are

unsatisfied with your purchase, you may be eligible for an

exchange or refund of the item’s price within 7 days of

receiving your order.

As we don’t sell refurbished or previously-owned items, any

items you return must be unaltered, undamaged, and in factory

condition with all original tags and packaging. Items showing

alteration, damage or use cannot be returned. Items that are

unaltered, undamaged and unused, but not in original factory

condition and packaging, are subject to a 15% restocking fee, to

be deducted from the agreed-upon return amount.

do Return Policy

Return Policy

1.1.1.1. QualityQualityQualityQuality Issues:Issues:Issues:Issues:

Wigs with quality issues (including damage and poor quality)

are eligible for a full refund within 7 days of receiving your

order. When requesting your refund, please be ready to provide

Customer Service with photographs clearly showing the

problem with the items. Returned wigs must be in brand-new

condition, unused and in original packaging.

2.2.2.2. Allergies:Allergies:Allergies:Allergies:

Wigs that cause an allergic reaction after use are eligible for a

return within 7 days of receiving your order. When requesting

the return, please be ready to provide Customer Service with

medical proof of the allergic reaction (such as a doctor's note).

3.3.3.3. WrongWrongWrongWrong ItemItemItemItem Shipped:Shipped:Shipped:Shipped:

After confirming the style or color of wig sent to you is not what

you ordered, you will have the option of keeping the wig you

received or sending it back to exchange for the correct one

within 7 days of receiving your order. If you prefer to keep the

do Return Policy

Return Policy

wig you received, we will refund the price difference if the wig

you purchased is more expensive than the one you received.

4.4.4.4. LossLossLossLoss orororor DamageDamageDamageDamage duringduringduringduring Shipping:Shipping:Shipping:Shipping:

Wigs that were lost or damaged during shipping are eligible for

a refund of the full purchase price plus shipping costs. Please

obtain "Proof of Damage" documentation from your delivery

carrier within 7 days of receiving your order, and provide it

along with photographs showing the damaged packaging so that

Customer Service can process your refund.

RequestingRequestingRequestingRequesting RefundsRefundsRefundsRefunds orororor ExchangesExchangesExchangesExchanges

When requesting a return for any of the 4 reasons listed above,

please be ready to provide:

1. Original order number

2. Reason for exchange

3. Photographs clearly showing the problem with the item

4. Requested replacement item’s name, number and color

5. Your shipping address and phone number

do Return Policy

Return Policy

CancellationCancellationCancellationCancellation PolicyPolicyPolicyPolicy

- Orders cancelled within 24 hours of payment confirmation will

be eligible for a full refund.

- Orders cancelled more than 24 hours after payment

confirmation but before shipping will be eligible for a partial

refund consisting of the 95% of the full fund.

- Once your order has been shipped, it can no longer be

cancelled

If you would like to cancel your order, please Login to My

Orders to proceed.

When you receive an email entitled "Payment Confirmation for

Order#_______ with dolabuy.com", your payment has been

confirmed.

do Return Policy

Return Policy

CustomizedCustomizedCustomizedCustomized Sports/OutdoorsSports/OutdoorsSports/OutdoorsSports/Outdoors

ReturnReturnReturnReturn PolicyPolicyPolicyPolicy

Customized Sports/Outdoors items with no quality issues can be

returned within 7 days of receiving your order. Shipping costs

must be paid by the customer and returned items must be in their

original condition, showing no sign of customization or wear.

Please clearly identify the reason for the return on the package.

As we don’t sell refurbished or previously-owned items, any

items you return must be unaltered, undamaged, and in factory

condition with all original tags and packaging. ItemsItemsItemsItems showingshowingshowingshowing

alteration,alteration,alteration,alteration, damagedamagedamagedamage orororor useuseuseuse cannotcannotcannotcannot bebebebe returned.returned.returned.returned. Items that are

unaltered, undamaged and unused, but not in original factory

condition and packaging, are subject to a 15% restocking fee, to

be deducted from the agreed-upon return amount.

do Return Policy

Return Policy

ReturningReturningReturningReturning packagespackagespackagespackages withoutwithoutwithoutwithout priorpriorpriorprior approvalapprovalapprovalapproval fromfromfromfrom CustomerCustomerCustomerCustomer

ServiceServiceServiceService willwillwillwill halthalthalthalt orororor delaydelaydelaydelay youryouryouryour return.return.return.return.

1.1.1.1. QualityQualityQualityQuality Issues:Issues:Issues:Issues:

Customized Sports/Outdoors items that are defective or have

quality issues (such as obvious stains or tears) are eligible for a

full refund.

2.2.2.2. SizeSizeSizeSize Errors:Errors:Errors:Errors:

Sports/Outdoors items with an actual measured size of at least 2

cm larger or smaller than the size chart on our website, and

which we consider will affect wear of the item, are eligible for a

full refund. Errors of less than 2 cm are not grounds for a

refund;

If you choose the wrong size you have two options1) exchange

it, you should pay the resend fee 2) returning it for a refund

consisting of the product purchase price.

do Return Policy

Return Policy

CancellationCancellationCancellationCancellation PolicyPolicyPolicyPolicy

- Orders cancelled within 24 hours of payment confirmation will

be eligible for a full refund.

- Orders cancelled more than 24 hours after payment

confirmation but before shipping will be eligible for a partial

refund consisting of the 95% of the full fund.

- Once your order has been shipped, it can no longer be canceled

If you would like to cancel your order, please Login to My

Orders to proceed.

do Return Policy

Return Policy