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Year at a Glance April 1, 2016 - March 31, 2017 DoIT TELECOMMUNICATIONS REQUEST TYPE OPEN CLOSED Purchase/Billing 1 Telephone 0 Tech Pack 2 Miscellaneous 0 LAN 0 1 Cable TV 0 Switch 0 Installation TOTAL 4 284 168 121 52 38 62 50 16 807 CANCELLED 14 0 4 3 0 1 4 2 28 RECEIVED -TELECOM 27 0 0 0 0 0 0 0 27 TOTAL 358 292 225 239 78 241 54 40 1,461 0 Security Camera 16 0 0 34 BILLED -TELECOM 10 124 97 84 40 177 0 22 572 18 PENDING 3 0 1 0 0 0 0 0 4 0 TICKET REQUEST TYPE STATUS

DoIT TELECOMMUNICATIONS Year at a Glance-TELECOM 27 0 0 0 0 0 0 27 TOTAL 358 292 225 239 78 241 54 40 1,461 Security Camera 016 34 BILLED-TELECOM 10 124 97 84 40 177 0 22 572 18 PENDING

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Page 1: DoIT TELECOMMUNICATIONS Year at a Glance-TELECOM 27 0 0 0 0 0 0 27 TOTAL 358 292 225 239 78 241 54 40 1,461 Security Camera 016 34 BILLED-TELECOM 10 124 97 84 40 177 0 22 572 18 PENDING

Year at a Glance

April 1, 2016 - March 31, 2017

DoIT TELECOMMUNICATIONS

REQUEST TYPE OPEN CLOSED

Purchase/Billing 1

Telephone 0

Tech Pack

2Miscellaneous

0LAN

0

1

Cable TV

0Switch

0Installation

TOTAL 4

284

168

121

52

38

62

50

16

807

CANCELLED

14

0

4

3

0

1

4

2

28

RECEIVED-TELECOM

27

0

0

0

0

0

0

0

27

TOTAL

358

292

225

239

78

241

54

40

1,461

0Security Camera 16 0 0 34

BILLED-TELECOM

10

124

97

84

40

177

0

22

572

18

PENDING

3

0

1

0

0

0

0

0

4

0

TICKET REQUEST TYPE STATUS

Page 2: DoIT TELECOMMUNICATIONS Year at a Glance-TELECOM 27 0 0 0 0 0 0 27 TOTAL 358 292 225 239 78 241 54 40 1,461 Security Camera 016 34 BILLED-TELECOM 10 124 97 84 40 177 0 22 572 18 PENDING

Call: (573) 651-2217 | Office: GS1-1st Floor

CONTACT

Produced by SEMO Information Technology, One University Plaza, Cape Girardeau, Missouri 63701

STAFF

Brian SchnurbuschDirector Telecommunications

Penny ReesAdministrative Assistant: Telecommunications

Edna DeckerTechnician Journeyman

Clifton GrayAssistant Director: Telecommunications

David BorstLead Technician

Lloyd VoergTechnician Journeyman

Heather BenefieldTelephone Specialists

Jay PhillipsTechnician Journeyman

PURCHASE/ BILLING 25%

TELEPHONE 20%

TECH PACK 16%MISCELLANEOUS 15%

LAN 10%

CABLE TV 5%

SWITCH 4%

INSTALLATION 3%SECURITY CAMERA 2%

Year at a GlanceDoIT TELECOMMUNICATIONS

% BY REQUEST TYPE