Dodge Official Site – Muscle Cars & Sports Cars › crossbrand › warranty › pdf › 09_Ram... · 2009-01-05 · Created Date: 11/12/2008 2:48:58 PM

IMPORTANTThis booklet contains Chrysler Motors LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.

Original Owner’s Name

Street Address

City and State Zip Code

Vehicle Identification Number

Warranty Start Date (In-Service Date) Mileage at Delivery

Selling Dealer Code

City State

Second Owner’s Name

Street Address


Date of Second Purchase Mileage at Purchase

Third Owner’s Name

Street Address


Date of Third Purchase Mileage at Purchase

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or address change, and write the details here.

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DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 7 Yr/ 8 Yr/ 12,000 24,000 36,000 50,000 Unlmtd 50,000 100,000 70,000 100,000 80,000 Lifetime

Basic Limited Warranty Coverage

Special Extended Warranty Coverage

Anti-Corrosion Perforation Limited Warranty: All Panels

Outer Panels

Powertrain Limited Warranty

Federal Emission Warranty - Light Duty

Federal Emission Warranty - SpecifiedComponents - Light Duty

California Emission Warranty - Light &Medium Duty

California Emission Warranty - SpecifiedComponents - Light & Medium Duty

WARRANTY COVERAGE AT A GLANCE

© 2008 Chrysler Motors LLC

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TABLE OF CONTENTS

1. Your Legal Rights UnderThese Limited Warranties . . . . . . . . . . . . . . . . . . . . 41.1 Incidental and Consequential

Damages Not Covered . . . . . . . . . . . . . . . . . . 4

2. What’s Covered Under Chrysler Motors LLC'sWarranties2.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . . 52.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . 82.3 Restraint System Limited Warranty . . . . . . . . . . 92.4 Powertrain Limited Warranty . . . . . . . . . . . . . . . . . . 10.

3. What’s Not Covered3.1 Modifications Not Covered. . . . . . . . . . . . . 173.2 Environmental Factors Not Covered . . . . . . 18

3.3 Maintenance Costs Not Covered. . . . . . . . . . 193.4 Racing Not Covered . . . . . . . . . . . . . . . . . .203.5 Certain Kinds of Corrosion

Not Covered . . . . . . . . . . . . . . . . . . . . . . . .203.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . .203.7 Total Loss, Salvage, Junk, or Scrap

Vehicles Not Covered. . . . . . . . . . . . . . . . . . . . 213.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . .22

4. Other Terms of Your Warranties4.1 Exchanged Parts May Be Used in

Warranty Repairs . . . . . . . . . . . . . . . . . . . . 234.2 Pre-Delivery Service. . . . . . . . . . . . . . . . . . . 244.3 Production Changes . . . . . . . . . . . . . . . . . . . 24

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TABLE OF CONTENTS

5. Emission Warranties Required by Law5.1 Federal Emission Warranty - Light Duty . . . . . . . . 255.2 Emission Performance Warranty . . . . . . . . . . . . . . . 265.3 California Emission Warranty . . . . . . . . . . . . . . . . . 27

6. How to Get Warranty Service6.1 Where to Take Your Truck . . . . . . . . . . . . . . 336.2 How to Get Tow Service - U.S. or Canada Only. . . 356.3 Emergency Warranty Repairs . . . . . . . . . . . . 366.4 Getting Service Under the Federal

Emission Performance Warranties . . . . . . . . 376.5 Getting Service Under the

California Emission Warranties . . . . . . . . 38

7. How to Deal with Warranty Problems7.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . 417.2 Helpful Addresses and Telephone

Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

8. Optional Service Contract . . . . . . . . . . . . . . . . . . 46

9. Maintenance9.1 General Maintenance . . . . . . . . . . . . . . . . . . 479.2 Where to Go For Maintenance . . . . . . . . . . . 47

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LEGAL RIGHTS

1. Your Legal Rights UnderThese Limited Warranties

The warranties contained in this booklet are the onlyexpress warranties that Chrysler Motors LLC ("Chrysler")makes for your truck. These warranties give you specificlegal rights. You may also have other rights that vary fromstate to state. For example, you may have some impliedwarranties, depending on the state where your truck wassold or is registered.

These implied warranties are limited, to the extent allowedby law, to the time periods covered by the express writtenwarranties contained in this booklet.

If you use your truck primarily for business or commercialpurposes, then these implied warranties do not apply andChrysler completely disclaims them to the extent allowed bylaw. And the implied warranty of fitness for a particularpurpose does not apply if your truck is used for racing, evenif the truck is equipped for racing.

Some states do not allow limitations on how long animplied warranty lasts, so the above limitations may notapply to you.

1.1 Incidental and ConsequentialDamages Not CoveredYour warranties don’t cover any incidental orconsequential damages connected with your truck’s

failure, either while under warranty or afterward.Examples of such damages include:• lost time;• inconvenience;• the loss of the use of your truck;• the cost of rental trucks, gasoline, telephone,

travel, or lodging;• the loss of personal or commercial property; and• the loss of revenue.Some states don’t allow incidental or consequentialdamages to be excluded or limited, so this exclusionmay not apply to you.

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2. What's Covered UnderChrysler Motors LLC'sWarranties

2.1 Basic Limited Warranty

A. Who Is Covered?You are covered by the Basic Limited Warranty ifyou are a purchaser for use of the truck.

B. What’s CoveredThe Basic Limited Warranty covers the cost of allparts and labor needed to repair any item on yourtruck when it left the manufacturing plant that isdefective in material, workmanship or factory

preparation. There is no list of covered parts since theonly exception are tires and Unwired headphones. Youpay nothing for these repairs. These warranty repairs oradjustments — including all parts and labor connectedwith them — will be made by your dealer at no charge,using new or remanufactured parts.

C. Items Covered by Other WarrantiesThe following are covered by separate warrantiesoffered by their makers. They are not covered by theBasic Limited Warranty:

• tires;• Unwired headphones; or

WHAT'S COVERED UNDERCHRYSLER MOTORS LLC'S WARRANTIES

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• items added or changed after your truck left themanufacturing plant, such as accessories orprotection products, or items changed because ofcustomization or van conversion.

Be sure you get a copy of any warranty that appliesto these items from your dealer, or from the maker ofthe product. You can find the tire and Unwiredheadphone warranty statements in your Owner’sLiterature Package.

D. Towing Costs Are Covered Under CertainCircumstancesThe Basic Limited Warranty covers the cost of towingyour truck to the nearest Chrysler, Dodge or Jeepdealer if your truck can’t be driven because a covered

part has failed. If you choose to go to anotherdealership, you will be responsible for the cost ifthe extra distance exceeds 10 miles. See Section 6.2for information on how to get towing service in theUnited States and Canada.

E. When It BeginsThe Basic Limited Warranty begins on either of thefollowing dates, whichever is earlier:

• the date you take delivery of the truck; or• the date when the truck was first put into

service — for example, as a dealer “demo” or as aChrysler company vehicle.

WHAT'S COVERED UNDERCHRYSLER MOTOR LLC'S WARRANTIES

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G. Registration and Operation RequirementsThe Basic Limited Warranty covers your truck onlyif:

• it was built for sale in the U.S.;• it’s registered in the U.S.;• it’s driven mainly in the U.S. or Canada; and• it’s operated and maintained in the manner

described in your Owner’s Manual.

F. When It EndsThe Basic Limited Warranty lasts for 36 months from thedate it begins or for 36,000 miles on the odometer,whichever occurs first. But the following items arecovered only for 12 months or for 12,000 miles on theodometer, whichever occurs first:

• brakes (rotors, pads, linings, and drums);• wiper blades;• clutch discs or modular clutch assembly (as equipped);• windshield and rear window; and• wheel alignment and wheel balancing


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H. If Your Vehicle Leaves the United States(We Include U.S. Possessions and Territoriesas Part of the United States for WarrantyPurposes):EXCEPT WHERE SPECIFICALLYREQUIREDBY LAW, THERE IS NO WARRANTYCOVERAGE ON THIS TRUCK IF IT ISSOLD IN OR REGISTERED IN COUNTRIESOTHER THAN THE UNITED STATES.

This policy does not apply to trucks that havereceived authorization for export from Chrysler.Dealers may not give authorization for export. Youshould consult an authorized dealer to determine thistruck's warranty coverage if you have any questions.

This policy does not apply to trucks registered toU.S. government officials or military personnel onassignment outside of the United States.

2.2 Corrosion Warranty

A. Who Is Covered?You are covered if you are a purchaser for use ofthe truck.

B. What's CoveredThis warranty covers the cost of all parts and laborneeded to repair or replace any sheet metal panelsthat get holes from rust or other corrosion. If a holeoccurs because of something other than corrosion,this warranty does not apply. Cosmetic or surfacecorrosion — resulting, for example, from stonechips or scratches in the paint — is not covered.For more details on what isn’t covered by thiswarranty, see 3.5.

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C. How Long It LastsThe Corrosion Warranty starts when your BasicLimited Warranty begins under 2.1(E).

This warranty has two time-and-mileage limits:

• For sheet metal panels, the limit is 36 months,with no mileage limit.

• For an outer-body sheet metal panel — onethat is finish-painted and that someone cansee when walking around the truck — thelimits are 5 years or 100,000 miles on theodometer, whichever occurs first.


2.3 Restraint System Limited Warranty(Vehicles sold and registered in theState of Kansas only)

For trucks sold and registered in the State ofKansas, seatbelts and related seatbelt componentsare warranted against defects in workmanship andmaterials for 10 years, regardless of mileage. Thiswarranty does not cover replacement of seatbelts andrelated components required as the result of collision.

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2.4 Lifetime Powertrain LimitedWarranty

A. Who Is Covered?You are covered by the Lifetime PowertrainLimited Warranty if you are the first registeredowner or lessee for use of the vehicle. Subse-quent owners or lessees, even if they are withinthe same family or business, are not covered.Successor business entities or persons towhom the vehicle is transferred by operation oflaw are also not covered.

B. What's CoveredThe Lifetime Powertrain Limited Warrantycovers the cost of all parts and labor needed torepair a powertrain component listed in section

2.4.E below that is defective in workmanshipand materials. There is no coverage for towingin the event of disablement.

C. When It BeginsThe Lifetime Powertrain Limited Warranty beginsat the end of the Basic Limited Warranty.

D. Excluded VehiclesSRT vehicles, Sprinter vehicles, diesel equippedvehicles, and all Ram Cab/Chassis vehicles are notcovered. Vehicles used as a police, taxi, limousine,postal delivery vehicle, ambulance, rental andgovernment vehicles are not covered by theLifetime Powertrain Limited Warranty.

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E. Parts CoveredThe Lifetime Powertrain Limited Warranty coversthese parts and components of your vehicle'spowertrain supplied by Chrysler Motors LLC:

Gasoline Engine: cylinder block and all internalparts; cylinder head assemblies; timing case, timingchain, timing belt, gears and sprockets; vibrationdamper; oil pump; water pump and housing; intakeand exhaust manifolds; flywheel with starter ringgear; core plugs; valve covers; oil pan; turbochargerhousing and internal parts; turbocharger wastegateactuator; supercharger; serpentine belt tensioner;seals and gaskets for listed components only.

Transmission: transmission case and all internalparts; torque converter; speed sensors; pressure sensors;drive/flex plate; transmission range switch; transmissioncontrol module; bell housing; oil pan; seals and gaskets forlisted components only.NOTE: MANUAL TRANSMISSION CLUTCHPARTS ARE NOT COVERED AT ANY TIME.

Front Wheel Drive: transaxle case and allinternal parts; axle shaft assemblies; constantvelocity joints and boots; differential cover; oil pan;transaxle speed sensors; transaxle solenoid assem-bly; PRNDL position switch; transaxle electroniccontroller; torque converter; seals and gaskets forlisted components only.NOTE: MANUAL TRANSMISSION CLUTCHPARTS ARE NOT COVERED AT ANY TIME.

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All Wheel Drive (AWD): power transfer unit andall internal parts; viscous coupler; axle housing andall internal parts; constant velocity joints andboots; driveshaft and axle shaft assemblies;differential carrier assembly and all internal parts;output ball bearing; output flange; end cover;overrunning clutch; vacuum motor; torque tube;pinion spacer and shim, seals and gaskets for listedcomponents only.

Rear WheelDrive: rear axle housing and allinternal parts; axle shafts; axle shaft bearings;drive shaft assemblies; drive shaft center bearings;universal joints and yokes; seals and gaskets forlisted components only.

Four-Wheel Drive (4X4): transfer case and allinternal parts; transfer case control module andshift mode motor assembly; axle housing and allinternal parts; axle shafts; axle shaft bearings;drive shafts assemblies (front and rear); drive shaftcenter bearings; universal joints and yokes;disconnect housing assembly; seals and gasketsfor the listed components only.

F. When Lifetime Powertrain LimitedWarranty Does Not ApplyYou are not covered by the Lifetime PowertrainLimited Warranty if you are a second or subsequentowner of the vehicle.


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G. InspectionsIn order to maintain the Lifetime Powertrain LimitedWarranty, the person or entity covered by this Power-train Limited Warranty must have a powertrain inspec-tion performed by an authorized Chrysler, Dodge, orJeep dealer once every 5 years. This inspection will beperformed at no charge. The inspection must be madewithin sixty (60) days of each 5 year anniversary of thein-service date of the vehicle. You must have theinspection performed to continue this coverage. For your convenience, powertrain inspection logshave been provided. You should use these logs tokeep track of each 5 year powertrain inspection interval.


H. Other Provisions of This PowertrainLimited WarrantyAll other terms of the New Vehicle LimitedWarranty including the Section 1 (Your RightsUnder These Limited Warranties) and Section 3(What's Not Covered) apply to this PowertrainLimited Warranty.

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Powertrain Limited Warranty InspectionFive Year Inspection Interval

Powertrain inspected

_________________ _____________Odometer Reading Date

____________ _____________Repair Order # Dealer Code

_____________________________________________Authorized Dealership Name

_____________________________________________Print Name of Authorized Dealership Personnel

_____________________________________________Signature of Authorized Dealership Personnel

Powertrain Limited Warranty InspectionTen Year Inspection Interval







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Powertrain Limited Warranty InspectionFifteen Year Inspection Interval







Powertrain Limited Warranty InspectionTwenty Year Inspection Interval







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Powertrain Limited Warranty InspectionTwenty Five Year Inspection Interval







Powertrain Limited Warranty InspectionThirty Year Inspection Interval







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3. What's Not Covered3.1 Modifications Not Covered

A. Some Modifications Don’t Void theWarranties But Aren’t CoveredCertain changes that you might make to your truckdo not, by themselves, void the warrantiesdescribed in this booklet. Examples of some ofthese changes are:

• installing non-Chrysler Motors LLC ("Chrysler")parts, components, or equipment (such as a non-Chrysler radio or speed control); and

• using special non-Chrysler materials oradditives.

But your warranties don’t cover any part that wasnot on your truck when it left the manufacturing plantor is not certified for use on your truck. Nor do theycover the costs of any repairs or adjustments thatmight be caused or needed because of the installa-tion or use of non-Chrysler parts, components,equipment, materials, or additives.

Performance or racing parts are considered to benon-Chrysler parts. Repairs or adjustments causedby their use are not covered under your warranties.

Examples of the types of alterations not covered are:• installing accessories — except for genuine

Chrysler / MOPAR accessories installed byan authorized Chrysler, Dodge or Jeep dealer;

• applying rustproofing or other protectionproducts;

WHAT'S NOT COVERED

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• changing the truck's configuration ordimensions, such as converting the truck intoa limousine or food service truck; or

• using any refrigerant that Chrysler hasnot approved.

B. Modifications That WILL Void YourWarrantiesThese actions will void your warranties:• disconnecting, tampering with, or altering the

odometer will void your warranties, unless yourrepairing technician follows the legal require-ments for repairing or replacing odometers; or

• attaching any device that disconnects theodometer will also void your warranties.

3.2 Environmental Factors Not CoveredYour warranties don’t cover damage caused byenvironmental factors such as airborne fallout, birddroppings, insect damage, chemicals, tree sap, salt,ocean spray, acid rain, and road hazards. Nor do yourwarranties cover damage caused by hailstorms,windstorms, tornadoes, sandstorms, lightning, floods,and earthquakes.

Your warranties do not cover conditions resultingfrom anything impacting the truck. This includescracks and chips in glass, scratches and chips inpainted surfaces, or damage from collision.

WHAT'S NOT COVERED

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WHAT'S NOT COVERED

• lubrication;• engine tune-ups;• replacing filters, coolant, spark plugs, bulbs, or

fuses (unless those costs result from a coveredrepair);

• cleaning and polishing; and• replacing worn wiper blades, worn brake pads

and linings, or clutch linings.

3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairingdamage caused by poor or improper maintenance. Nordo they cover damage caused by the use of contami-nated fuels, or by the use of fuels, oils, lubricants,cleaners or fluids other than those recommended inyour Owner’s Manual.

The warranties don’t cover the costs of yourtruck’s normal or scheduled maintenance — the partsand services that all trucks routinely need. Some ofthese parts and services, which your warranties don’tcover, include:

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WHAT'S NOT COVERED

3.4 Racing Not CoveredYour warranties don’t cover the costs of repairingdamage or conditions caused by racing, nor do theycover the repair of any defects that are found as theresult of participating in a racing event.

3.5 Certain Kinds of Corrosion NotCoveredYour warranties don’t cover the following:

• corrosion caused by accident, damage, abuse,or truck alteration;

• surface corrosion caused by such things asindustrial fallout, sand, salt, hail, and stones;

• corrosion caused by the extensive or abnormaltransport of caustic materials like chemicals,acids, and fertilizers; and

• corrosion of special bodies, body conversions,or equipment that was not on your truck when itleft the manufacturing plant or was not supplied byChrysler.

3.6 Other ExclusionsYour warranties don’t cover the costs of repairingdamage or conditions caused by any of the following:

• fire or accident;• abuse or negligence;• misuse — for example, driving over curbs or

overloading;• tampering with the emission systems, or with

a part that could affect the emission systems;

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WHAT'S NOT COVERED

• use of used parts, even if they were originallysupplied by Chrysler (however, authorizedChrysler / MOPAR remanufactured partsare covered);

• windshield or rear window damage from externalobjects;

• any changes made to your truck that don’tcomply with Chrysler; or

• using any fluid that doesn't meet the minimumrecommendations in your Owner's Manual.

3.7 Total Loss, Salvage, Junk, or ScrapVehicles Not CoveredA truck has no warranty coverage of any kind if:

• the truck is declared to be a total loss by aninsurance company;

• the truck is rebuilt after being declared to be atotal loss by an insurance company; or

• the truck is issued a certificate of title indicat-ing that it is designated as “salvage,” “junk,”“rebuilt,” “scrap,” or some similar word.

Chrysler will deny warranty coverage without notice ifit learns that a truck is ineligible for coverage for any ofthese reasons.

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3.8 Restricted WarrantyYour warranties can also be restricted by Chrysler.Chrysler may restrict the warranty on your truck if thetruck is not properly maintained, or if the truck isabused or neglected, and the abuse or neglect interfereswith the proper functioning of the truck. If the warrantyis restricted, coverage may be denied or subject toapproval by Chrysler before covered repairs areperformed.

WHAT'S NOT COVERED

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4. Other Terms of YourWarranties

4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction,Chrysler Motors LLC ("Chrysler") may offer exchangeservice on some truck parts. This service is intendedto reduce the amount of time your truck is notavailable for your use because of repairs. Parts usedin exchange service may be new, remanufactured,reconditioned, or repaired, depending on the partinvolved.

All exchange parts that might be used meetChrysler standards, and have the same warranties asnew parts.

Examples of the kinds of parts that might beserviced in this way are:

• engine assemblies;• transmission assemblies;• instrument cluster assemblies;• radios, tape, CD and DVD players;• speedometers; and• powertrain control modules.

To help control suspected ozone-depleting agents,the EPA requires the capture, purification, andreuse of automotive air-conditioning refrigerantgases. As a result, a repair to the sealed portion ofyour air-conditioning system may involve theinstallation of purified reclaimed refrigerant.

OTHER TERMS OF YOUR WARRANTIES

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4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components of yourtruck may have occurred at the factory or while it wasbeing shipped to the dealer.

Such a defect or damage is usually detected andcorrected at the factory. In addition, dealers mustinspect each truck before delivery. They repair anydefects or damage detected before the truck is deliv-ered to you.

4.3 Production ChangesChanges may be made in trucks sold by Chrysler andits dealers at any time without incurring any obligationto make the same or similar changes on trucks previ-ously built or sold.

OTHER TERMS OF YOUR WARRANTIES

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5. Emission Warranties RequiredBy Law

5.1 Federal Emission Warranty - LightDuty Truck

A. Parts Covered for 2 Years or 24,000 MilesFederal law requires Chrysler Motors LLC("Chrysler") to warrant the following emissionsparts for 2 years or 24,000 miles, whichever occursfirst. Chrysler covers all of these parts under theBasic Limited Warranty for 3 years or 36,000 miles,whichever occurs first.

• Air system controls;• distributor and its components;• electronic fuel injection system, including

injector;

• evaporative-emission canister and controls;• exhaust manifold;• exhaust gas recirculation valve and control

system;• exhaust pipes (between exhaust manifold and

catalyst);• fuel cap and tank assembly, pump, and fuel

lines;• ignition coil and ignition module;• intake manifold;• on-board diagnostic-system components;• oxygen sensors;• positive crankcase-ventilation (PCV) valve or orifice;• secondary ignition wires;• spark plugs;• throttle body;

EMISSION WARRANTIES REQUIRED BY LAW

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• transmission-control module;• vacuum hoses, clamps, and fittings, as well as

tubing used for these components;• vacuum, temperature, altitude, speed, time-

sensitive valves, sensors, and switches used inthese components and systems.

B. Parts Covered for 8 years or 80,000 milesIf your truck has one of the following parts, thisFederal Emission Warranty covers that part for aperiod of 8 years or 80,000 miles, whichever occurs first,calculated from the start date of the Basic LimitedWarranty as set forth in Section 2.1(E). The covered partsare:

• catalytic converter; and• powertrain control module.

C. Additional Emission WarrantiesIf your truck is equipped with a California CertifiedEmission Control System and is registered inCalifornia, Massachusetts, Maine, Vermont,Connecticut, Rhode Island, Pennsylvania, NewJersey, Oregon or Washington, the CaliforniaEmission Warranty — described in Section 5.3 —also applies.

5.2 Emission Performance WarrantyThis warranty supplements the federal warranty under5.1. It lasts for 2 years or 24,000 miles on the odometer,whichever occurs first. If your truck has one of thefollowing parts, catalytic converter and powertraincontrol module, this Federal Emission Warranty coversthat part for a period of 8 years or 80,000 miles,whichever occurs first. These limits are counted from


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the time when your Basic Limited Warranty beginsunder 2.1(E). The Emission Performance Warrantycovers the cost of repairing or adjusting any compo-nents or parts that might be needed for your truck topass Federal Emission Standards for a federallyapproved state or local emissions test, but only if:

• your truck has failed a federally approved stateor local emissions test;

• your truck has been maintained and operatedproperly up until it fails such a test; and

• you face a real penalty — for example, a fine orthe loss of the use of your truck — because thetruck has failed the test.

Section 6.4 explains how to get service under thiswarranty.

5.3 California Emission Warranty

Light/Medium Duty Trucks Equipped WithGasoline Engines

Your Warranty Rights and Obligations (AppliesOnly to Trucks Certified for Sale and Registered inthe State of California)The California Air Resources Board is pleased to explain theemission control system warranty on your 2009 model truck.In California, new motor trucks must be designed, built andequipped to meet the State's stringent anti-smog standards.Chrysler Motors LLC ("Chrysler") must warrant theemission control system on your truck for the periods oftime listed below provided there has been no abuse, neglector improper maintenance of your truck.


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Your emission control system may include partssuch as the fuel-injection system, the ignition system,catalytic converter, and powertrain control module.Also included may be hoses, belts, connectors andother emission-related assemblies.

Where a warrantable condition exists, Chrysler willrepair your truck at no cost to you, including diagnosis,parts and labor.

MANUFACTURER'S WARRANTY COVERAGE

For 3 years or 50,000 miles, whichever firstoccurs:

1. If your truck fails a Smog Check inspection, allnecessary repairs and adjustments will be made byChrysler to ensure that your truck passes

the inspection. This is your emission control systemPERFORMANCE WARRANTY.

2. If any emission-related part on your truck isdefective, the part will be repaired or replaced byChrysler. This is your short-term emissioncontrol system DEFECTS WARRANTY.

For 7 years or 70,000 miles, whichever firstoccurs:

1. If an emission-related part listed in this warrantybooklet specially noted with coverage for 7 years or70,000 miles is defective, the part will be repaired orreplaced by Chrysler. This is your long-termemission control system DEFECTS WARRANTY.


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Owner's Warranty Responsibilities:

-- As the truck owner, you are responsible for theperformance of the required maintenance listedin your owner's manual. Chrysler recom-mends that you retain all receipts coveringmaintenance on your truck, but Chryslercannot deny warranty solely for the lack ofreceipts or for your failure to ensure the perfor-mance of all scheduled maintenance.

-- You are responsible for presenting your truckto a Chrysler, Dodge or Jeep dealer as soon as aproblem exists. The warranty repairs should becompleted in a reasonable amount of time, not toexceed 30 days.

-- As the truck owner, you should also be awarethat Chrysler may deny your warrantycoverage if your truck or a part has failed dueto abuse, neglect, improper maintenance orunapproved modifications.

If you have any questions regarding your warrantyrights and responsibilities, you should contact theChrysler Customer Assistance Center at(800) 992-1997 or the California Air Resources Board at9480 Telstar Avenue, Suite 4, El Monte, CA 91731.

A. Parts and Performance Covered for 3 Yearsor 50,000 Miles, Whichever Occurs FirstCalifornia law requires Chrysler to warrant that ifany emission-related part on your truck is defec-tive, Chrysler will repair or replace the part. The


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repair or replacement will be made at no charge toyou for diagnosis, parts or labor. Any other partsdamaged by the failure of a defective part will also berepaired or replaced.

In addition, if your truck fails a smog checkinspection, Chrysler will make all necessary repairsand adjustments to ensure that your truck passesthe inspection. Your emission control system may include partssuch as the fuel injection system, ignition system,catalytic converter and powertrain control module.Also included may be hoses, belts, connectors andother emission-related assemblies.

B. Parts Covered for 7 Years or 70,000 Miles,Whichever Occurs FirstChrysler also warrants that every part listed below — ifinstalled as original equipment — is free from defects.These parts are:

Ram 1500• Plastic Fuel Tank - 3.7L V6 Auto / 4.7L V8 Auto• Intake Manifold - 4.7L V8 Auto


5.3 California Emission Warranty Contd.

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Where parts are scheduled for replacement asrequired maintenance, this warranty applies untilthe first scheduled maintenance point listed inthe owner's manual.

C. Parts Covered for 8 Years or 80,000 Miles,Whichever Occurs First(See Federal Emission Warranty 5.1.B).• catalytic converter• powertrain control module

D. Getting Service Under This WarrantySection 6.5 explains how to get service under thiswarranty.

E. Parts Covered for 8 Years or 100,000Miles, Whichever Occurs FirstIf your truck qualifies for this warranty, you willfind this statement, "Certified to optional useful lifeper 1961 (a) (8).", located on the Vehicle EmissionControl Information label located on the under sideof the hood on the driver's side.



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Chrysler also warrants that every part listed below ifinstalled as original equipment — is free from defects.All powertrain control modules and catalyst arecovered, in addition to the specific parts listed below.

Ram 1500• Plastic Fuel Tank - 5.7L Auto



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6. How to Get Warranty Service

6.1 Where to Take Your Truck

A. In the United States (We Include U.S.Possessions and Territories as Part ofthe United States for Warranty Purposes):Warranty service must be done by an authorizedChrysler, Dodge or Jeep dealer. We stronglyrecommend that you take your truck to yourSelling Dealer. They know you and your truckbest, and are most concerned that you getprompt and high quality service. If you movewithin the United States, warranty service maybe requested from any authorized Chrysler,Dodge or Jeep dealer.

HOW TO GET WARRANTY SERVICE

B. In Canada and Mexico:If you are traveling temporarily in Canada or Mexico,and your truck remains registered in the UnitedStates, your Chrysler warranty still applies. Servicemay be requested at any authorized Chrysler, Dodgeor Jeep dealership.

C. In a Foreign Country Outside of NorthAmerica:If you are traveling temporarily outside of NorthAmerica, and your truck remains registered in theUnited States:

• You should take your truck to an authorizedChrysler, Dodge or Jeep dealer. They should giveyou the same warranty service you receive in theUnited States.

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• If the authorized dealership charges you for repairswhich you feel should be covered under yourwarranty, please get a detailed receipt for the workdone. Make sure that this receipt lists all warranty repairs and parts that were involved. (This receipt will be similar to the one used by the dealer whonormally services your truck.)• When your truck returns to the United States,contact the Chrysler Customer Assistance Center(section 7.2) for reimbursement consideration. Youwill normally need to provide a copy of the receipt,your truck registration and any other relevantdocuments.• Reimbursement will not be considered if the truckdoes not return to the United States.


D. If You Move:If you move to another country, be sure to contactthe Chrysler Customer Assistance Center (section 7.2)and the customs department of the destination countrybefore you move. Truck importation rules varyconsiderably from country to country. You may berequired to present documentation of your move toChrysler in order to continue your warranty coverage.You may also be required to obtain documentationfrom Chrysler in order to register your truck in yournew country.

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E. Notice:If your truck is registered outside of the UnitedStates, and you have not followed the procedure setout above, your truck will no longer be eligible forwarranty coverage of any kind. (Vehicles registered toUnited States government officials or military personnelon assignment outside of the U.S. will continue to becovered.)

6.2 How To Get Tow Service - U.S. orCanada Only *A. What To Do:If your truck requires towing due to a defectcovered under the Basic Limited Warranty, dial toll-free 1-800-521-2779. Provide your name, vehicleidentification number, license plate number, and yourlocation, including the telephone number from which

you are calling. Briefly describe the nature of theproblem and answer a few simple questions.

You will be given the name of the service providerand an estimated time of arrival. If you feel you are inan "unsafe situation", please let us know. With yourconsent, we will contact local police or safety authori-ties.


* Towing services provided through Cross Country Motor Club, Inc.,Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY,where services are provided by Cross Country Motor Club ofCalifornia, Inc., Medford,, MA 02155.

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B. If Unable to Contact 24-Hour TowingAssistance:If you are unable to contact 24-Hour Towing Assis-tance and you obtain towing services on your own,you may submit your original receipts from thelicensed towing or service facility, for servicesrendered within 30 days of the occurrence. Be sure toinclude your vehicle identification number, odometermileage at the time of service and current mailingaddress. We will process the claim based on vehicleand service eligibility. If eligible, we will reimburseyou for the reasonable amounts you actually paid,based on the usual and customary charges for thatservice in the area where they were provided.

Chrysler Motors LLC's determination relating toreimbursement are final. Correspondence should bemailed to:

Chrysler Towing AssistanceP.O. Box 9145

Medford, MA 02155Attention: Claims Department

6.3 Emergency Warranty RepairsIf you have an emergency and have to get a warrantyrepair made by someone other than an authorizedChrysler, Dodge or Jeep dealer, follow the reimburse-ment procedure in 6.1(C).


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6.4 Getting Service Under the FederalEmission Performance Warranties

A. What to DoIf your truck has failed an emissions test described in5.2:

• Take it to an authorized Chrysler, Dodgeor Jeep dealer as soon as possible.

• Give the service representative the printoutshowing that your truck failed the test.

• If possible, bring all service receipts,maintenance logs, and records proving thatyour truck has been properly maintained,since you may be required to show them.

B. Further Steps You Can Take, and How toGet More InformationIf you think your dealer has wrongly denied youemission-warranty coverage, follow the stepsdescribed in 7.1. Chrysler will reply to you in writingwithin 30 days after receiving your complaint (orwithin the time limit required by local or state law). Ifthe owner is not notified within 30 days that aperformance warranty claim is denied, the manufac-turer must repair the truck free of charge.

If you want more information about getting serviceunder the Federal Emission Warranty or the Perfor-mance Warranty, or if you want to report what youthink is a violation of these warranties, you cancontact:


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Manager, Certification and ComplianceDivision Warranty ClaimsEnvironmental Protection Agency1200 Pennsylvania Avenue, NWMail Code 6403JWashington, D. C. 20460

6.5 Getting Service Under the CaliforniaEmission Warranty

A. What to Do If You Fail a Smog CheckIf a truck fails a state Smog Check test during thecoverage period, Chrysler Motors LLC ("Chrysler")will repair the truck so that it will pass a State SmogCheck re-test. The owner should take the truck toany authorized Chrysler, Dodge or Jeep dealer forwarranty repairs and give a copy of the failed Smog

Check test report to the dealer. If the owner is notnotified within 30 days that a performance warrantyclaim is denied, the manufacturer must repair the truckfree of charge.

B. What to Do to Get Warranty ServiceTo get warranty service -- even if you're traveling --take your truck to any Chrysler, Dodge or Jeep dealer.(Chrysler recommends that you take your truck to adealer who sells the same make of truck as yours.) Thatdealer will perform any warranty service withoutcharging you for diagnosis, parts or labor.

C. Emergency Emission Warranty ServiceIf you need emergency service under this warranty anda Chrysler, Dodge or Jeep dealer is not readily avail-able, you may have your truck repaired by anyoneusing any brand of repair parts. However, Chrysler


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• You should review with the Customer AssistanceCenter any questions you have about the emissionwarranty. Reimbursement for parts will be based onChrysler's suggested retail price. Reimbursement forlabor will be based on Chrysler's recommended timeallowance for the repair and on the appropriate hourlylabor rate in the geographic area where you had thework done.

Before Chrysler will reimburse you for emergencyrepairs under this warranty, you will have to provideChrysler with details on why the situation was anemergency and why dealer service was unavailable.

Under this warranty, an emergency occurs if a part willnot be available within 30 days or if a repair can'tbe completed within 30 days.


recommends that you do the following before havingrepairs made:• Contact the Chrysler Motors LLC Customer

Assistance Center and ask for help withemission warranty service. (You'll find the addressand telephone number of the Customer AssistanceCenter at 7.2.)

• The Customer Assistance Center will recommendan authorized servicing dealer or help you find aqualified independent servicing dealer.

• If you are going to have to use an independentservicing dealer, make arrangements during yourfirst contact with the Customer Assistance Centerfor getting reimbursed for emergency repairs(including labor and diagnosis). You will need toget and keep the replaced parts, as well as theoriginal invoice marked "paid".

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D. How to Get More InformationIf you want more information about getting serviceunder the California Emission Warranty, you cancontact one of the following:

Chrysler Motors LLCCustomer Assistance Center(800) 992-1997

California Air Resources Board9480 Telstar Avenue, Suite 4El Monte, California 91731


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Step 2: If your dealership still can’t resolve theproblem, contact the Chrysler Customer Assis-tance Center. You’ll find the address insection 7.2.

B. What Chrysler Will DoOnce you have followed the two steps describedin 7.1(A), a Chrysler representative at Chryslerheadquarters will review your situation. If it’ssomething that Chrysler can help you with,Chrysler will provide your dealer with all theinformation and assistance necessary to resolvethe problem. Even if Chrysler can’t help you,Chrysler will acknowledge your contact andexplain Chrysler's position.

7. How to Deal with WarrantyProblems

7.1 Steps to Take

A. In GeneralNormally, warranty problems can be resolved by yourdealer’s sales or service departments. That’s why youshould always talk to your dealer’s service manager orsales manager first. But if you’re not satisfied with yourdealer’s response to your problem, Chrysler Motors LLC("Chrysler") recommends that you do the following:

Step 1: Discuss your problem with the owner or generalmanager of the dealership.

HOW TO DEAL WITH WARRANTY PROBLEMS

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C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky and Minnesota ONLY:

(NOTE: This Process is not available forresidents of other states.)

If you can’t resolve your warranty problem afterfollowing the two steps described in 7.1(A), andyou live in Arkansas, Idaho, Kentucky or Minne-sota ONLY, you can contact the Chrysler MotorsLLC Customer Arbitration Process in your area.

You may obtain a brochure describing ChryslerMotors LLC's Customer Arbitration Process,including an application, by calling 1-800-992-1997.This service is strictly voluntary, and you maysubmit your dispute directly to the CustomerArbitration Process (CAP) at no cost. The CAP isadministered by an independent dispute settlement

organization and may be contacted in writing at thefollowing address:

National Center for Dispute SettlementChrysler Motors LLC

Customer Arbitration ProcessP.O. Box 560208

Dallas, TX 75356-0208

The CAP reviews only vehicle disputes involvingChrysler Motors LLC ("Chrysler") Limited Warrantyor a Chrysler / Mopar Part Limited Warranty. TheCAP does not review disputes involving the sale of anew or used truck, personal injury/property damageclaims, disputes relating to design of the truck or part,or disputes which are already the subject of litigation.


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ment. If a settlement is offered to you, Chrysler will askyou to sign a form that contains that settlement. Yourcase will then be closed. There is no requirement foryou to participate in this settlement process.• If you requested an oral hearing, a decision-makerwill contact you to arrange a convenient time and placefor a hearing. Usually, this will be at a dealership nearyou.• If you request a documents-only review, an NCDSpanel will review and decide your case. Neither you,the dealer nor Chrysler need be present.• NCDS will send you a written Statement of Decision.This statement will include the decision, any action tobe taken by the dealer or Chrysler and the time bywhich the action must be taken. The decision will bebinding on the dealer and Chrysler but not on youunless you accept the decision.


The CAP will need the following information from you:1) Legible copies of all documents and repair ordersrelevant to your case, 2) Vehicle identification number ofyour truck, 3) A brief description of your unresolvedconcern, 4) The identity of your servicing/selling dealer, 5)The date(s) of repair(s) and mileage at the time, 6) Currentmileage, and 7) A description of the action you expect toresolve your concern.

Upon receipt of your request:• The National Center for Dispute Settlement (NCDS) willacknowledge receipt of your request, by mail, within ten(10) days, and advise you whether or not your dispute iswithin the jurisdiction of the Process.• When your request is within jurisdiction NCDS willrequest Chrysler and the dealer to present their side of thedispute. You will receive copies of their responses.• While your dispute is pending NCDS or Chrysler maycontact you to see if your case can be settled by agree-

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laws vary from state to state. If your state law allows,Chrysler requires that you first notify us in writing ofany service difficulty that you may have experiencedso that we can have a chance to make any needed re-pairs before you are eligible for remedies provided bythese laws.

In all other states, we ask that you give uswritten notice of any service difficulty. Send yourwritten notice to the Chrysler Customer AssistanceCenter at the address in 7.2.

7.2 Helpful Addresses and TelephoneNumbersHere are the addresses and telephone numbers of theChrysler Customer Assistance Center that can help youwherever you happen to be. Contact the one that coversyour area:

• If any action is required on the part of the dealeror Chrysler you will be contacted within ten (10)days after the date by which the dealer or Chryslermust act to determine whether performance hasbeen rendered.• The entire dispute settlement process willnormally take no longer than 40 days.• The CAP dispute settlement procedure does nottake the place of any state or Federal legal remediesavailable to you. Whether or not you decide tosubmit your dispute to the Process, you are free topursue other legal remedies.

D. Notice Under State Lemon LawsSome states have laws allowing you to get a re-placement vehicle or a refund of the truck’spurchase price under certain circumstances. These


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• In Mexico, contact the Customer RelationsOffice for Chrysler, Jeep and Dodge vehicle at:

1240 Prolongacion Paseo de la Reforma Av.Santa Fe, C.P. 05109Deleg. Cuajimalpa, MexicoPhone (in Mexico): (015) 5081-7568Phone (outside Mexico): (800) 505-1300

• In Puerto Rico and U.S. Virgin Islands:Customer Service

Chrysler International Services, S.A.Box 191857San Juan, Puerto Rico 00919-1857Phone: (787) 782-5757Fax: (787) 782-3345


• In the United States:Chrysler Customer Assistance Center

P.O. Box 21-8004Auburn Hills, Michigan 48321-8004Phone: (800) 992-1997

To contact Chrysler by email,simply access the following websites:www.dodge.com (click on the "Contact Us" button)

• In Canada:Chrysler Canada, Inc.Customer Service

Chrysler CentreP.O. Box 1621Windsor, Ontario N9A-4H6Phone: (800) 465-2001

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OPTIONAL SERVICE CONTRACTS

8.Optional Service ContractChrysler Motors LLC's or Chrysler Service ContractCompany LLC's optional service contracts offer valuableprotection against repair costs when these warrantiesdon’t apply. They complement but don’t replace thewarranty coverages outlined in this booklet. Severalplans are available, covering various time-and-mileageperiods and various sets of components. (Servicecontracts aren’t available if you live in a U.S. possessionor territory.) Ask your dealer for details.

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9. Maintenance9.1 General InformationIt’s your responsibility to properly maintain and operateyour new truck. Follow the instructions contained in theGeneral and Scheduled Maintenance Service guidelines inyour Owner’s Manual. Regular, scheduled maintenance isessential to trouble-free operation. If there is a disputebetween you and Chrysler Motors LLC ("Chrysler")concerning your maintenance of your truck, Chrysler willrequire you to provide proof that your truck wasproperly maintained.

For your convenience, Chrysler has prepareda Maintenance Log which is included in your Owner'sManual. You should use this Maintenance Log to keeptrack of scheduled maintenance, either by routinelyhaving the repairs entered in your Maintenance Log,or by keeping receipts or other documentation ofwork you’ve had done on your truck in yourMaintenance Log.

9.2 Where To Go For MaintenanceChrysler recommends that you return to the dealerfrom whom you bought your truck for all mainte-nance service both during and after the warrantyperiods. Although you can get warranty servicefrom any dealer who sells your particular make,returning to your selling dealer will help ensure thatall your service needs are met and that you'recompletely satisfied. The dealership technicians arespecifically trained to proficiently perform mainte-nance and repair procedures on your ChryslerMotors LLC truck.

Authorized Chrysler, Dodge or Jeep dealers willhelp ensure that all your service needs are met andthat you’re completely satisfied. Chrysler stronglyrecommends you use genuine Chrysler / MOPARparts to maintain your truck.

MAINTENANCE

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N O T E S

IMPORTANTThis booklet contains Chrysler Motors LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.

Original Owner’s Name

Street Address


Vehicle Identification Number

Warranty Start Date (In-Service Date) Mileage at Delivery

Selling Dealer Code

City State

Second Owner’s Name

Street Address


Date of Second Purchase Mileage at Purchase

Third Owner’s Name

Street Address


Date of Third Purchase Mileage at Purchase

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or address change, and write the details here.

Documents

Dodge Official Site – Muscle Cars & Sports Cars › crossbrand › warranty › pdf › 09_Ram... · 2009-01-05 · Created Date: 11/12/2008 2:48:58 PM