DoD Defense Travel System (DTS) Best Practices

Defense Travel System

DoD Defense Travel System (DTS) Best Practices

May 1, 2017

Table of Contents

DoD DTS Best Practices Guide, Version 7.7 Updated 05/01/17 ii This document is controlled and maintained on the www.defesnetravel.dod.mil website. Printed copies may be obsolete.

Please check revision currency on the web prior to use.

Table of Contents Chapter 1: Introduction ................................................................................................................................ 6

Chapter 2: DoD Center for Travel Excellence Website ................................................................................. 7

Chapter 3: DTS Permission Levels, Access, and User Roles .......................................................................... 8

3.1 Permission Levels ................................................................................................................................ 8

3.2 In and Out Processing for DTS ............................................................................................................. 8

3.3 Authority to Appoint ........................................................................................................................... 8

3.4 Accountable Official ............................................................................................................................ 9

3.5 Authorizing Officials (AOs) ................................................................................................................. 9

3.6 Finance Defense Travel Administrator.............................................................................................. 10

3.7 Debt Management Monitor .............................................................................................................. 10

3.8 Non-DTS Entry Agent ........................................................................................................................ 10

3.9 Self-Authorizing Official .................................................................................................................... 11

Chapter 4: Use of DTS by Non-Government Employees ............................................................................. 12

4.1 Foreign Nationals and DTS ................................................................................................................ 12

4.2 Government Contractors and DTS .................................................................................................... 12

Chapter 5: DTS Finance ............................................................................................................................... 13

5.1 Line of Accounting Format Maps and Labels .................................................................................... 13

5.2 DTS Budget Module .......................................................................................................................... 13

5.3 Future Fiscal Year and Fiscal Year Crossover .................................................................................... 13

5.4 Funding Travel for Other Organizations ........................................................................................... 13

5.5 Multiple Accountable Station Numbers............................................................................................ 13

5.6 Receipts and Other Substantiating Documents ................................................................................ 14

5.7 Accounting Error Codes (Rejected Documents) ................................................................................ 14

5.8 DTS-Tailored for Finance Organizations ............................................................................................ 14

5.9 Non-Appropriated Fund Travel ......................................................................................................... 14

Chapter 6: Payment Methods and Reports ................................................................................................ 15

6.1 Government Travel Charge Card ...................................................................................................... 15

6.2 Non-ATM Cash Advances .................................................................................................................. 15

6.3 Scheduled Partial Payments .............................................................................................................. 15

Table of Contents

DoD DTS Best Practices Guide, Version 7.7 Updated 05/01/17 iii This document is controlled and maintained on the www.defesnetravel.dod.mil website. Printed copies may be obsolete.


6.4 Centrally Billed Accounts .................................................................................................................. 16

6.4.1 DTS CBA Reconciliation .............................................................................................................. 16

6.4.2 Traditional CBA Reconciliation ................................................................................................... 16

6.5 Government Transportation Request ............................................................................................... 16

6.6 Payment for Patriot Express Flights .................................................................................................. 17

6.7 Military Pay Reports .......................................................................................................................... 17

Chapter 7: Trip Types and Travel Orders/Authorizations ........................................................................... 18

7.1 Authorized Trip Types in DTS ............................................................................................................ 18

7.2 Confirmatory Authorizations ............................................................................................................ 20

7.3 Reserve Component Travel ............................................................................................................... 20

7.4 Group Authorizations ........................................................................................................................ 20

7.5 Verbal Orders of the Commanding Officer ....................................................................................... 20

7.6 Permanent Duty Travel ..................................................................................................................... 20

7.7 Extended TDY (180 or More Consecutive Days) ............................................................................... 20

7.8 Personal Leave with Official Travel ................................................................................................... 20

7.9 Leisure in Conjunction With Official Travel....................................................................................... 21

7.10 Constructed Travel .......................................................................................................................... 21

7.11 NATO Orders and Foreign Clearance Guide Requirements ............................................................ 21

7.12 Conditional Routing ........................................................................................................................ 22

7.13 Blanket Travel Orders ..................................................................................................................... 22

7.14 Local Travel In and Around the PDS ................................................................................................ 22

Chapter 8: DTS Import/Export Feature ....................................................................................................... 23

Chapter 9: Travel Reservations ................................................................................................................... 24

9.1 Commercial Travel Office .................................................................................................................. 24

9.2 Bus Travel .......................................................................................................................................... 24

9.3 Rail Travel .......................................................................................................................................... 24

9.4 Car Rental .......................................................................................................................................... 24

9.5 Foreign Flag Carriers ......................................................................................................................... 25

9.6 Use of Low-Cost Non-GDS Airlines .................................................................................................... 25

9.7 Lodging .............................................................................................................................................. 25

9.8 Other Than Economy/Coach-Class Travel Accommodations (First and Business Class) .................. 25

9.9 Ticketing ............................................................................................................................................ 26

Table of Contents

DoD DTS Best Practices Guide, Version 7.7 Updated 05/01/17 iv This document is controlled and maintained on the www.defesnetravel.dod.mil website. Printed copies may be obsolete.


9.10 Ticketing at the Beginning of a New Fiscal Year ............................................................................. 27

9.11 Auto Cancellation ............................................................................................................................ 27

9.12 Reservations for Travelers Without an Individual Billed GTCC ....................................................... 28

9.13 TMC Transaction Fees ..................................................................................................................... 28

9.14 Cancellation Fees and Penalties ...................................................................................................... 29

9.15 Unused or Partially Used Tickets .................................................................................................... 29

9.16 TMC Procedures During National Emergencies .............................................................................. 29

9.17 En Route Traveler Assistance .......................................................................................................... 29

9.18 DTS-Tailored Organizations (TMC) .................................................................................................. 29

9.19 Changing CTO Organization Information in the DTA Maintenance Tool ........................................ 29

Chapter 10: Miscellaneous ......................................................................................................................... 31

10.1 Frequent Traveler Benefits ............................................................................................................. 31

10.2 Labor Relations Representatives .................................................................................................... 31

10.3 Baggage Fees ................................................................................................................................... 31

Chapter 11: DTS Support and Assistance .................................................................................................... 32

11.1 User Community ............................................................................................................................. 32

11.2 Local Assistance .............................................................................................................................. 32

11.3 Travel Assistance Center ................................................................................................................. 32

Revision History

DoD DTS Best Practices Guide, Version 7.7 Updated 05/01/17 v This document is controlled and maintained on the www.defesnetravel.dod.mil website. Printed copies may be obsolete.


Revision History Revision

No. Date Authorization Revision/Change Description Chapter

7.1 10/1/12 Defense Travel Management Office (DTMO)

Added information about 72 hour auto cancellation related to ticketing; miscellaneous formatting corrections

Chapter 9


Took out references to the Joint Federal Travel Regulations (JFTR) and updated reference to First Class travel.

All Chapters


Added reference to new DoD Instruction 5154.31 Volume 3. Replaced reference to DoDFMR , Volume 5, Chapter 33 to DoDFMR Volume 5, Chapter 5.

Chapter 1 Chapter 3


Updated links and references to DoD Instruction 5154.31 Volume 3 vs. various DoDFMR references. Slight modification to information on restricted airfare.

Chapter 1 Chapter 3 Chapter 9


Updated Commercial Travel Office (CTO) references to Travel Management Company (TMC), except where a DTS function or stamp is referenced.

Chapter 9


Added exception to mandatory DTS use Chapter 7


Inserted new information based on publication of JTR.

Chapter 7 Chapter 9

Chapter 1: Introduction

DoD DTS Best Practices Guide, Version 7.7 Updated 05/01/17 6 This document is controlled and maintained on the www.defesnetravel.dod.mil website. Printed copies may be obsolete.


Chapter 1: Introduction

This purpose of this guide is to provide direction for organizations as they develop local business rules and processes for using the Defense Travel System (DTS). The regulations and publications listed below should be used as references for creating all travel and financial policies and for resolving concerns with DTS functionality. Select any link to access the source material.

• Defense Transportation Regulations (DTR) (DoD 4500.9-R, Part1) • DoD Financial Management Regulation (DoDFMR) (DoD 700.14-R) • Joint Travel Regulations • DoD Instruction 5154.31, Volume 3: Defense Travel System (authorizes DTS Regulations)

o Defense Travel System Regulations (authorized by DoDI 5154.31, Volume 3) o Government Travel Charge Card Regulations (authorized by DoDI 5154.31, Volume 4)

• DTS Financial Field Procedures Guide • DTS Document Processing Manual • Defense Travel Administrator’s (DTA) Manual

In this guide, all instances of the term “traveler” refer to a traveler, travel clerk, Non-DTS Entry Agent (NDEA), or anyone who creates or signs documents on behalf of a traveler.

The arrows and italicized text indicate areas where local business processes should be inserted.

http://www.transcom.mil/dtr/part-i/

http://comptroller.defense.gov/fmr

http://www.defensetravel.dod.mil/Docs/perdiem/JTR.pdf

http://www.dtic.mil/whs/directives/corres/pdf/515431_vol03.pdf

http://www.defensetravel.dod.mil/Docs/regulations/DTS.pdf

http://www.defensetravel.dod.mil/Docs/regulations/GTCC.pdf

http://www.defensetravel.dod.mil/Docs/Training/Financial_Field_Procedures_Guide.pdf

http://www.defensetravel.dod.mil/Docs/Training/Document_Processing_Manual.zip

http://www.defensetravel.dod.mil/Docs/Training/DTA_Manual.zip

Chapter2: DoD Center for Travel Excellence Website



Chapter 2: DoD Center for Travel Excellence Website

The Defense Travel Management Office (DTMO) website is a useful source for travel programs and services, training, references, news, and events. Additional training and references are available through Travel Explorer (TraX).

http://www.defensetravel.dod.mil/

http://www.defensetravel.dod.mil/Passport

Chapter 3: DTS Permission Level, Access, and User Roles



Chapter 3: DTS Permission Levels, Access, and User Roles

3.1 Permission Levels

DTS safeguards data through controlled access called permission levels, which contribute to internal management controls and prevent unauthorized access.

To review the permission levels, roles, and access provided to users within your organization, run the “View Person Lists” (Basic Traveler Info List) report from the DTA Maintenance Tool on a routine basis; coordinate with your Service or Agency DTS Program Office or consult with your DTS Business Rules to determine how “routine basis” is defined. Ensure that personnel are only provided the minimum permission and access levels needed to perform their DTS-related duties. When assigning personnel the role of Authorizing Official (AO) (permission level 2 and assigned to a DTS routing list), ensure those personnel have completed the required Certifying Officers Legislation (COL) training and that their appointment is documented on a DD Form 577.

To better control the ability to assign an AO, organizations should consider identifying an ‘Accountable Official Control’ DTA. This individual would be assigned a permission level 2, but be assigned a permission level 5 on a temporary limited basis for the specific purpose of adding (or deleting) newly assigned AOs to the necessary routing lists. This could be done once per month (or other limited basis) as needed depending on the AO turn-over in the organization. In this matter, organizations can ensure that DTAs are not routinely provided the capability to also perform the role of an Authorizing Official.

Each organization must establish procedures to ensure that all required certifications and appointments are complete and on file, and that users are provided with only the access and permission levels that are necessary to perform their official duties; and that these are reviewed on a recurring basis.

3.2 In and Out Processing for DTS

Users and travelers must be received into the DTS hierarchy upon arrival at a new organization, and they must be detached from DTS when departing from the organization.

Local procedures should be established.

3.3 Authority to Appoint

DoD FMR Volume 5, Chapter 5, paragraph 050201, delegates the authority to appoint AOs to DoD Component Heads, who may further re-delegate that authority. The appointee may not serve as both an Authorizing Official and certifying officer for the same types of payment.

Based on the separation of duties principles, Disbursing Officers (DOs), their deputies, and agents may neither be appointed as, nor appoint certifying officers (including AOs who work in DTS) for payments they will eventually make.




Local procedures must address the following: o Acceptable training (AOs must complete an approved Certifying Officer Legislation (COL)

training course applicable to their mission area within two weeks of their appointment and refresher training annually and provide proof of completion to their supervisor).

o Retention of COL training certificates o Retention of DD Form 577 Appointment/Termination Records

Resource or other key fund personnel maintaining a system of funds control are responsible for certifying fund availability, and assignment of proper funding citations on commitment and obligating documents. A certification of fund availability is not a certification for payment.

DoD personnel who may be appointed to certify vouchers for payment include, but are not limited to commanders, deputy commanders, resource managers and other key fund control personnel, travel authorizing officials, purchased card and centrally billed account (CBA) approving officials, and other personnel inequivalent position.

Local processes must be established to ensure internal management controls and separation of duties.

Local organizations should provide an information letter to contractors who serve as DTAs. The letter should outline their duties, responsibilities, and limitations in DTS.

3.4 Accountable Official

Accountable Officials are Government employees who serve as control points within an organization to minimize erroneous travel-related payments. They can be pecuniarily liable for erroneous payments resulting from their actions. All Accountable Officials must be appointed in writing using DD Form 577. DoD FMR, Volume 5, Chapter 5, paragraph 050401 provides detailed information on the appointment requirements.

3.5 Authorizing Officials (AOs)

AOs use DTS to apply the APPROVED stamp to documents; APPROVED is the final status in DTS prior to being sent to the disbursing system. When the AO approves a travel authorization or a voucher, DTS verifies the AO’s identity and signature through a DoD public key infrastructure (PKI) certificate that is embedded in the AO’s common access card (CAC). The AO is responsible for approving travel requirements and authorizations, which certifies and adjusts obligations and disbursements of Government funds. An AO who applies the APPROVED stamp that results in a payment to the traveler is acting as a CO. Such payments result from vouchers and local vouchers, but could also result from authorizations that contain non-ATM cash advances or scheduled partial payments (SPPs).

An AO in DTS is pecuniarily liable for erroneous payments due to negligence. This means that if an AO approves or certifies for payment a DTS authorization or voucher that includes expenses that are not legal, proper, or correct, the AO may have to pay all or part of the disputed expenses. Pecuniary liability is enforced whether the erroneous payment was made accidentally or intentionally. For more information on pecuniary liability, see the Desktop Guide for Authorizing Officials and Certifying Officers.

http://www.defensetravel.dod.mil/Docs/Training/AO_CO_Guide.pdf

http://www.defensetravel.dod.mil/Docs/Training/AO_CO_Guide.pdf




All AOs must complete COL training and be appointed in writing on DD Form 577 by the head of the DoD component (or delegated official). DoDFMR, Volume 5, Chapter 5 also requires all AOs to complete annual refresher COL training. The DTMO offers COL training online at TraX. Services and Agencies may have approved training programs for completing the COL certification. In addition, other required and recommended training is listed in the Defense Travel System Regulations. Components may use Table 2 or define their own training plan. When the AO’s appointment is terminated, access to the APPROVED signature stamp on all DTS routing lists must also be terminated. For a complete list of AO responsibilities, see the Defense Travel System Regulations.

3.6 Finance Defense Travel Administrator A Finance Defense Travel Administrator (FDTA) is a person in the budget, resource management, accounting, or finance functions that is responsible for assisting in the management and support of DTS at the organizational level as designated by the responsible commander.

For a complete list of FDTA responsibilities, see the Defense Travel System Regulations.

3.7 Debt Management Monitor The Debt Management Monitor (DMM) tracks overpayments and collection action within DTS. DTS automatically sends the accounts receivable (A/R) to the accounting system when a debt is incurred. After the accounting system acknowledges the A/R, the traveler can make the remittance directly to the Defense Finance and Accounting Services (DFAS), make a payment on the Pay.gov website, or request payroll collection to be initiated in DTS. When the debt is satisfied, and DTS receives the advice of collection from DFAS, DTS will automatically update the traveler’s document. For additional information, see the Guide to Managing Travel-Incurred Debt.

The Defense Intelligence Agency (DIA) has established unique debt management processes for DIA personnel.

3.8 Non-DTS Entry Agent A Non-DTS Entry Agent (NDEA) is a military member, DoD civilian employee, or a contractor authorized to complete a DTS voucher on behalf of other travelers. The NDEA must be designated in writing by local command authority. After receiving all required documents from the traveler, the NDEA uses the information to create the voucher and then attaches an electronic copy of all provided documents. The NDEA ‘s electronic signature only attests that all documentation in the DTS voucher is the same as the information provided by the traveler as contained in the attached documents. Required documents include, but are not limited to:

• Receipts (or locally approved missing receipt forms) for: o All lodging expenses (unless a flat rate per diem is in effect) o Receipts for all reimbursable expenses of $75.00 or more

• Approvals for other than economy class coach fares






http://www.defensetravel.dod.mil/Docs/Guide_to_Managing_Travel_Incurred_Debt.pdf

http://www.defensetravel.dod.mil/Docs/Guide_to_Managing_Travel_Incurred_Debt.pdf




• The DD Form 1351-2 or SF 1164 that the traveler completed and signed. Paper or electronically produced official documents (e-forms) are acceptable, but must contain the traveler’s written or digital signature. This requirement only applies if the NDEA creates and signs the DTS voucher.

• Other items as mandated by component or local policy

3.9 Self-Authorizing Official Blanket travel orders are not authorized under DTS. Instead, individuals can be designated as Self-AOs in their user profiles. Under most circumstances, Self-AOs may approve their own travel authorizations and verify funds availability from the DTS Budget module. They cannot approve their own travel vouchers, local vouchers, or authorizations that include non-ATM cash advances or SPPs.

Self-AOs must be designated in writing in accordance with DoDFMR Volume 9, Chapter 2 and local procedures.

Chapter 4: Use of DTS by Non-Government Employees



Chapter 4: Use of DTS by Non-Government Employees

4.1 Foreign Nationals and DTS

Depending on the status of forces agreements (SOFAs), regulations, and local policy, foreign nationals may perform certain DTS roles.

Some of the duties a foreign national employee may perform are shown below.

• Defense Travel Administrator (DTA) • Non-DTS Entry Agent (NDEA) • Authorizing Official (AO)

These users must have a public key infrastructure (PKI) certificate for DTS access and a unique identification number when building their user profile. If a foreign national does not have a Social Security number or Taxpayer Identification Number (TIN), then it is necessary to use the Foreign Identification Number (FIN) that is issued by the Defense Manpower Data Center (DMDC) and is found on the employee’s identification card or common access card (CAC).

Each organization should consult applicable regulations, policy, and SOFA to establish local procedures for use of the DTS by foreign nationals.

4.2 Government Contractors and DTS Government contractors are not authorized to use DTS for official travel. They may not approve DTS travel authorizations or vouchers or certify centrally billed account (CBA) invoices for payment.

Government contractors can be authorized to perform certain functions in DTS in a manner consistent with the provisions of their contract and as directed by the Government.

Organizations should consult applicable policies, regulations, and contractor agreements to establish local processes outlining the DTS functions that contractors are permitted to perform.

Chapter 5: DTS Finance




5.1 Line of Accounting Format Maps and Labels Each service and agency uses a specific line of accounting (LOA) format map. The Finance Defense Travel Administrator (FDTA) should use easy-to-understand, plain English language when assigning LOA labels.

5.2 DTS Budget Module The DTS Budget module records and tracks funding associated with each DTS LOA. As part of the approval process, DTS displays the amount of requested funds and available funds, and prevents approval if there are not sufficient funds in the DTS budget.

Local processes should be established to conduct periodic reconciliation with the official accounting records in accordance with service or agency procedures.

5.3 Future Fiscal Year and Fiscal Year Crossover Special procedures are required for travel that crosses fiscal years or for travel in a future fiscal year. This is due to the year-end electronic processing procedures of the Defense Finance and Accounting Services (DFAS) and agency financial systems. Instructions are updated annually and posted on the DTMO website.

• FDTAs must roll over DTS LOAs for the next fiscal year and load the new fiscal year funding targets into DTS budgets based on local procedures.

5.4 Funding Travel for Other Organizations When an organization other than the traveler’s organization provides funds for a trip, the traveler’s organization typically receives an approval notice from the funding organization. The approval document (e.g., memorandum, email, or message) is provided outside of DTS, and should be electronically attached to the DTS authorization as substantiating documentation. The Cross Organization Funding (X-Org Funding) functionality in DTS allows an organization to access another organization’s LOA. The DTS Financial Field Procedures Guide provides details on funding travel for other organizations and for travel that is funded by other organizations.

Organizations should create local procedures for sharing and receiving funding with other organizations, to ensure that only authorized expenses are charged and that limits are not exceeded.

5.5 Multiple Accountable Station Numbers DTS supports trips that are funded by multiple accountable station numbers (MASNs), i.e., travel funded by more than one service or agency. Once approved, the multiple LOAs are routed to the applicable accounting system, based on the accountable station numbers. For example, an Army organization might fund an Air Force traveler, but not agree to fund the entire trip (e.g., rental car costs). The DTS local voucher does not support MASN funding.




5.6 Receipts and Other Substantiating Documents The DoDFMR requires the traveler to scan and upload or fax receipts and other substantiating records to be a part of the electronic trip record. Receipts are required for all individual expenses of $75 or more and all lodging expenses of any amount. If a DTS voucher is signed and submitted by an NDEA, refer to section 3.8.

The AO/CO must ensure that all required receipts and other substantiating records are attached and verified before applying the APPROVED stamp to the document.

Authorized users have access to these records for a period of six years and three months via the Defense Manpower Data Center (DMDC) electronic archive.

5.7 Accounting Error Codes (Rejected Documents) When a financial system rejects a document, DTS sends a reason code to the reject email account established by the organization. The information displays in the Document History section of the Digital Signature screen. Explanations of individual error codes are available in Appendix G of the DTA Manual.

The local FDTA is responsible for establishing processes for correcting rejected documents and correcting the errors in the LOA module of DTS.

5.8 DTS-Tailored for Finance Organizations If there is not a financial interface (i.e., the finance system has not been certified for use with DTS), DTS may be used as an order writer and to make travel reservations and approve travel orders. The FDTA will enter “DTST” in the first field of the LOAs to block documents to ensure that no financial transaction is processed. Organizations that are DTS-tailored for finance cannot use the non-ATM cash advance or SPP functionality; travelers requiring an advance or SPPs must process authorizations outside of DTS.

Local procedures must be established for manually processing travel vouchers.

5.9 Non-Appropriated Fund Travel Travel funded by non-appropriated funds must be obligated and disbursed outside of DTS, but travel reservations can be booked using the Arrangements Only trip type in DTS.

Chapter 6: Payment Methods and Reports




6.1 Government Travel Charge Card Government Travel Charge Card (GTCC) programs facilitate and standardize payment for official travel-related expenses, including local travel. DTS supports the use of individually billed accounts (IBAs) and/or centrally billed accounts (CBAs). As prescribed in the DoDFMR, Volume 9, Chapter 3, “The Department of Defense (DoD) policy is that the Government Travel Charge Card (GTCC) will be used by all DoD personnel (military or civilian) to pay for all costs related to official government travel”. Refer to DoDFMR, Volume 9, Chapter 3 or DoD Instruction 5154.31, Volume 4: Government Travel Charge Card for additional guidance on the GTCC program.

Local processes should be established for monitoring the appropriate use of GTCCs.

6.2 Non-ATM Cash Advances A traveler who does not have a GTCC (or is traveling to locations where use of the card is impractical) may request an advance through DTS. This is a DTS non-ATM cash advance. The traveler’s profile must be set to “Advance Authorized” in order to request the non-ATM cash advance. The non-ATM cash advance will be deposited in the traveler’s financial institution account as an electronic funds transfer (EFT) approximately 7 to 10 days before the scheduled departure date. If the non-ATM cash advance is requested within 10 days of the traveler’s scheduled departure date, the non-ATM cash advance will be processed for payment immediately upon AO approval and positive acknowledgement of the obligation transaction. If a non-ATM cash advance of 80 percent is insufficient for the traveler and would cause a financial burden, the AO may approve a non-ATM cash advance of 100 percent.

This determination must be made on a case-by-case basis in accordance with local policy. In these cases, the DTA must select “Full Advance” in the traveler’s profile.

DTS will deduct the amount of the non-ATM advance from the total reimbursable entitlements and identify them as a previous payment on the voucher.

Currently, DTS and the DoDFMR permit users to request both a non-ATM cash advance and SPPs for the same authorization. DTS will allow the non-ATM cash advance amount authorized to be paid, and will pay SPPs until disbursements equal obligations.

6.3 Scheduled Partial Payments Travelers who are scheduled to be TDY for more than 45 consecutive days can request SPPs through DTS. Payments are computed and scheduled for payment in 30-day increments. DTS splits the SPP disbursement between the traveler’s financial institution and the GTCC vendor, thus paying both entities by EFT. Organizations must ensure that travelers who received SPPs submit their vouchers after returning from TDY. When a traveler submits a voucher, DTS deducts the SPP amount from the total reimbursable entitlement. Depending on the amount of approved expenses, the result is either a net payment to the traveler, or, if overpayment is a debt that the traveler must pay back to the Government.




6.4 Centrally Billed Accounts DTS supports the use of CBAs for air and rail transportation for travelers who do not have GTCCs. Separate CBA accounts must be established for the DTS CBA Reconciliation module and for the traditional CBA reconciliation process (outside of DTS), because both forms of reconciliation cannot accommodate the same CBA number.

6.4.1 DTS CBA Reconciliation The DTS CBA Reconciliation module provides an automated CBA reconciliation and payment process, including certification of the invoice. An electronic invoice is transmitted to DTS from the charge card vendor (CCV). Upon certification, the invoice routes electronically to the applicable DFAS vendor payment location for payment. Once paid, an advice of payment is returned to DTS and the invoice is archived at the Defense Manpower Data Center (DMDC). The process is paperless, except for the formal dispute notification to the CCV as applicable.

Service or agency business rules determine who will have the authority and responsibility to certify CBA invoices in the DTS CBA Reconciliation module. The assigned person(s) must meet the following eligibility requirements: Be a Government employee or service member Be trained and appointed as a Certifying Officer (CO) Be trained on the CBA reconciliation and DTS document process

6.4.2 Traditional CBA Reconciliation Organizations that do not use the DTS CBA Reconciliation module must use existing traditional CBA reconciliation procedures. In most cases, this requires the supporting Travel Management Company (TMC; formerly known as the Commercial Travel Office (CTO); DTS still refers to the TMC as the CTO) to perform an initial reconciliation prior to Government approval and certification. Travelers using the CBA may need to provide a copy of their approved DTS authorization or a Marine Corps Request for Transportation Services to the CTO prior to ticketing, or as required by the CTO contract.

Service or agency business rules must include procedures to distinguish the DTS LOA from the traditional LOA, verifying that information is entered correctly into the reconciliation tool.

Failure to ensure the CBA invoice disbursements match the corresponding DTS obligations may result in delayed payment of CBA invoices due to mismatched disbursing and accounting data.

6.5 Government Transportation Request Travelers who are required to use a Government Transportation Request (GTR) (SF1169) as a method of payment must make transportation arrangements directly with the TMC outside of DTS in accordance with local business rules.

Organizations must establish local procedures for interaction with the TMC.

The user must enter this information on the DTS Other Transportation screen as a prepaid ticket; the cost defaults to $0.00 and the user must enter the estimated costs in the Comments to the Approving Official box on the Preview Trip screen. Obligations and payments for GTRs




are processed outside of DTS.

6.6 Payment for Patriot Express Flights Transportation Officers may make travel arrangements for Patriot Express travel outside of DTS. Commercial air segments with connecting service to the Patriot Express or Air Mobility Command (AMC) service can be booked through DTS. The customer identification code (CIC) is automatically generated in DTS upon AO approval. The traveler must provide a copy of the approved authorization with the CIC number at the AMC counter as required. AMC will directly bill the appropriate service or agency paying office on a monthly basis. The flight can be entered in the DTS Other Transportation screen as a Government Plane; the cost defaults to $0.00. Obligations and payment for Patriot Express travel is accomplished outside of DTS.

Organizations must establish local procedures for printing and distributing authorizations, adjusting budget modules, and obligating funds outside of DTS.

6.7 Military Pay Reports There are five military pay reports that assist organizations with processing travel-related pay transactions. These reports are accessible from DTS and are identified below:

o Enlisted Basic Allowance for Subsistence (BAS) o Outside the Continental United States (OCONUS) Travel o Family Separation Allowance (FSA) o Military Leave o Special Duty Conditions

See the DTA Manual, Chapter 10 for information about these reports.

Local procedures will establish access and distribution of these reports to the Military Pay Office.

Chapter 7: Trip Types and Travel Orders/Authorizations




7.1 Authorized Trip Types in DTS The tables in this section list the trip types that are authorized in DTS. More details about each of these trip types is provided in the DTA Manual, Appendix K, Tables K.1.A and K1.B. The main trip types are shown below:

• Routine TDY (exception: DoD civilian employee TDY over 365 days to a single location) • Open Allotment • Arrangements Only • Permissive (at no expense to the Government) • House Hunting • Invitational • Invitational Travel – Family Member (transportation only) • Invitational Travel – Family Member (full reimbursement) • Special Circumstances

Table 7-1 lists the Special Circumstance Travel (SCT) secondary trip types with normal entitlements. Availability depends whether the traveler is in a civilian or military status and their permanent duty station location.

Table 7-1: DTS Functionality for SCT Trip Types – Fully Reimbursable DTS FUNCTIONALITY FOR SCT TRIP TYPES – FULLY REIMBURABLE

TRIP TYPE JTR DESCRIPTION AMATEUR SPORTS COMPETITIONS

Members authorized to train for, attend, and participate in the Armed Forces, National, and International Amateur Sports Competition

CADET-MIDSHIPMEN Cadets and Midshipmen on TDY

CONGRESSIONAL TRAVEL Travel and transportation allowances when accompanying members of Congress and Congressional staff

ESCORT-ATTEND FULL TDY Escort and Attendant Travel FAM MEM CIV ILL MIL SPON Civilian family member of seriously ill or injured uniformed service member LABOR ORG REPRESENTATIVE Travel of an employee serving as a labor organization representative MEDIC CIV EMP OCONUS Employee medical travel outside the contiguous United States (OCONUS) MEDIC MIL MEMBER TDY Transfer of patient to/from medical facility or home under TDY NON-FEDERAL HONOR AWARD Travel to receive a non-federally sponsored honor award

PRE-EMPLOYMENT FULL TDY Pre-employment interview travel (full TDY, transportation only, per diem only allowances)

RECALL FROM LEAVE Recall from leave SHIP RELOCATED WHEN AWAY Ship relocated during authorized absence

STUDENT SPEC DODEA EVAL Travel of handicapped DoDEA student for diagnostic and evaluation purposes

TDRL DISABLED PHYS EXAM A member of the Temporary Disability Retired List (TDRL) required to submit to physical exam

UN PEACEKEEPING TDY Member assigned TDY as observer to UN Peacekeeping organizations

http://www.defensetravel.dod.mil/Docs/Training/DTA_App_K.pdf




Table 7-2 lists the SCT secondary trip types with per diem and transportation restrictions.

Table 7-2: Per Diem and Transportation Restrictions PER DIEM AND TRANSPORTATION RESTRICTIONS

TRIP TYPE JTR DESCRIPTION DISCIPLINARY ACTION Member travel and transportation incident to disciplinary action EMERGENCY LEAVE Transportation in personal emergencies EMERGENCY VIST TRVL EVT Emergency Visitation Travel (EVT)

ESCORT ATTEND EMP RETURN Attendant or escort for civilian employee on TDY who becomes ill or injured

FEML-FUND ENVIRO & MORALE Funded Environmental and Morale Leave (FEML) transportation FVT-FAM VISIT TRAVEL Family Visitation Travel (FVT) MEDIC CONVALESCENT LEAVE Convalescent Leave Transportation MEDIC FAM ATTEND>100M Attendant’s travel for specialty care over 100 miles PRE EMPLOY PER DIEM ONLY Pre-Employment Interview Travel-per diem only PRE EMPLOY TRANS ONLY Pre-Employment Interview Travel –transportation only

R R AND SPECIAL R R Rest and Recuperation (R&R) Leave and Special Rest and Recuperation (SR&R) Leave transportation

STUDENT DODEA ACADEM C&C Travel of DoDEA dependent students for academic competitions and co-curricular activities

STUDENT OF CIV US SCHOOL Employee’s dependent student travel to attend school in the United States STUDENT OF MIL US SCHOOL Member’s dependent transportation to a school in the United States

Table 7-3 lists the SCT secondary trip types that are Information Only trip types.

Table 7-3: Information Only Trip Types INFORMATION ONLY TRIP TYPES

TRIP TYPE JTR DESCRIPTION EMERGENCY WHILE TDY Personal emergencies for a member on TDY or away from home port FAM MEM ILL CIV SPONSOR Civilian family member of a seriously ill or injured member

FAM MEM ILL MIL SPONSOR Transportation and per diem for family members of ill/injured military member

MEDIC EXP FOR SPEC NEEDS Additional expenses incurred by an employee with a disability or special needs

MEDIC FAM MEM CIV OCONUS Dependent medical travel and transportation allowances when an employee is assigned to a foreign OCONUS PDS

MEDIC FAM MEM MIL CONUS Travel to specialty care over 100 miles MEDIC FAM MEM MIL OCONUS Dependent travel and transportation OCONUS for medical care TRAVEL AT NO EXPENSE Travel at no expense to the Government WITNESS TRAVEL Travel of witnesses/Witness Travel

Special Circumstances Travel routing lists can be established in DTS for entitlements review for many trip types.

Local business process should be established for processing specific trip types.




7.2 Confirmatory Authorizations Confirmatory authorizations are used when an authorization cannot be completed prior to the traveler’s departure. The authorization should be completed as soon as possible after verbal approval has been granted. Reservations are made directly with the TMC. Airfare is entered on the Other Transportation screen and the lodging or rental car costs are updated on the appropriate screens. Use of the DTS Travel module may result in duplicate commercial reservations

The TMC may issue the ticket upon verbal authorization, based on contractual guidelines and local processes.

7.3 Reserve Component Travel Reserve component members should consult their service-level DTS office for procedures.

7.4 Group Authorizations Group authorization may be created and approved in DTS. When the group authorization is stamped APPROVED, individual authorizations are automatically created for each traveler, each with a unique travel authorization number (TANUM). Upon completion of group travel, each traveler creates an individual voucher.

7.5 Verbal Orders of the Commanding Officer Refer to Section 7.2.

7.6 Permanent Duty Travel Permanent Duty Travel (PDT) is not currently available in DTS.

7.7 Extended TDY (180 or More Consecutive Days) Prior to approving an authorization for extended TDY (180 or more consecutive days at the same location), the AO must ensure that there is written approval by the appropriate command level. The approval documentation shall be maintained on file within the AO’s organization, or can be attached to the authorization as substantiating documents.

Local procedures should be established for travel of 180 days or more.

7.8 Personal Leave with Official Travel Personal Leave with Official Travel (PLOT) is leave taken while at an official TDY location; all travel is restricted to locations contained in the official itinerary. The following applies to PLOT:

• Travel dates may vary due to leave. • DTS is used for reservations and General Services Administration (GSA) Airline City Pair

fares are authorized because all travel locations are official. • The authorization must include all dates of travel (official and personal) away from the

permanent duty station (PDS). • Personal travel dates must be annotated as leave in DTS on the Per Diem Entitlements

screen to ensure that per diem allowances are not paid for the non-official dates. • DTS adjusts per diem entitlements when a traveler enters leave dates in the

authorization.




• Any personal/non-official expenses cannot be charged to the GTCC.

DFAS certification of DTS for PLOT includes all PLOT except for travel by privately owned conveyance in excess of 400 miles.

Official leave documentation must be processed outside of DTS. Local procedures determine when official leave is chargeable.

Refer to Section 7.9 for travel arrangements to leisure locations in conjunction with official travel.

7.9 Leisure in Conjunction With Official Travel Leisure in Conjunction With Official Travel (LICWO) is a type of PLOT, but includes personal travel to non-official locations. The below items apply to LICWO:

• The LICWO request must be initiated through TMC assistance in DTS or by contacting the TMC directly.

• GSA City Pair fares are not authorized to locations that are not part of the official itinerary.

• The TMC may make official TDY and LICWO travel arrangements and compares the costs of the combined LICWO trip with the Government’s cost for official TDY travel only. Any additional unofficial expenses are the traveler’s responsibility and are not entered into DTS.

• Any personal/non-official expenses cannot be charged to the GTCC.

Local business rules should be established detailing the LICWO process to include organization-specific forms or approvals.

7.10 Constructed Travel This functionality enables the traveler to include in the authorization a comparison of the cost of travel by a preferred transportation mode (e.g., a privately owned car) and the cost of commercial air travel (the standard mode of TDY travel). The AO reviews the cost-comparison and approves the document in one of the following ways:

• Approves the traveler’s preferred transportation mode with full reimbursement • Limits the reimbursement to what it would have cost to travel by the standard or

directed mode

Local business rules should be established for the constructed travel process.

7.11 NATO Orders and Foreign Clearance Guide Requirements Authorizations for travel requiring a foreign clearance and/or North Atlantic Treaty Organization (NATO) orders can be processed in DTS; however, DTS neither provides automated foreign clearances nor produces NATO-formatted travel orders.

Organizations must comply with foreign clearance requirements and/or NATO travel order procedures in accordance with DoD Foreign Clearance Guide, and any additional local business rules or regulations.

https://www.fcg.pentagon.mil/https:/www.fcg.pentagon.mil/




7.12 Conditional Routing DTS provides several types of conditional routing where the travel document can be automatically routed to an additional or alternate individual, based on the conditions of the travel. This conditional routing may be useful for country and/or theatre clearances, use of CBA for payments, medical travel, antiterrorism training, and other local processes.

Organization requirements pertaining to OCONUS travel should be included in local procedures, in coordination with higher headquarters.

7.13 Blanket Travel Orders Blanket travel orders are not available in DTS. Refer to Chapter 3, Section 3.9.

7.14 Local Travel In and Around the PDS DTS has a local voucher process for reimbursement of local travel expenses. The service or agency must determine a local area, or when several DoD components are present, the senior commander establishes the local area for all DoD personnel. When setting up the local commuting area, an arbitrary distance radius must not be established. See JTR,0206 for additional information.

Local business rules should be established detailing the local voucher limits.

Chapter 8: DTS Import/Export Feature



Chapter 8: DTS Import/Export Feature The DTS Import/Export feature allows partner systems to transmit authorizations for official travel and traveler data into DTS so that certain automated DTS functions may be used in the document process.

DTS notifies the traveler via email, and the traveler completes the authorization and makes travel arrangements in accordance with service-specific procedures.

Chapter 9: Travel Reservations




9.1 Commercial Travel Office A Travel Management Company office (TMC) is a commercial entity that provides a full range of commercial travel and ticketing services for official travel under a contract and/or memorandum of understanding with the Government.

Insert local TMC information.

9.2 Bus Travel The DTS Travel module does not currently include bus travel. The below options are available to claim a bus transportation expense.

• Bus travel that is paid via a GTCC can be entered into DTS on the Other Transportation screen.

• Bus travel paid by a personal charge card or cash must be entered on the Non-Mileage Expenses screen and Tickets-Personally Procure must be selected.

• Bus travel charged to a CBA must be charged to a manually reconciled account (traditional CBA). Travelers should follow the local procedures for reserving and paying for bus travel.

9.3 Rail Travel Amtrak schedules are not live. The schedules display in a static format in the DTS Travel module. The below booking options are available:

• A traveler using a GTCC may select the desired train or include a comment to the TMC on the Rail screen of the DTS Travel module to communicate the request to the TMC. The TMC will make rail reservations and include the confirmation and cost in the trip request.

• A traveler using a GTCC (either IBA or CBA), but purchasing a ticket directly from the rail carrier should enter the ticket information on the Other Transportation screen.

• A traveler using a personal credit card or other form of payment must enter the information on the Non-Mileage Expenses screen and select Tickets-Personally Procure. Contact the TMC for local ticketing procedures.

9.4 Car Rental DTS displays available vehicles from car rental companies that participate in the DTMO-negotiated Government agreements. When completing the voucher, DTS users must ensure that the actual car rental cost is updated on the Preview Trip screen. Rental cars may be entered on the Non-Mileage Expenses screen by selecting Commercial Auto, only if the reservation was made outside of DTS.




9.5 Foreign Flag Carriers Available U.S.– certified air carriers shall be used for all commercial air transportation of persons and property when air travel is funded by the U.S. Government. See 49 U.S.C. §40118, commonly referred to as the “Fly America Act”. Approval can be attached in DTS as substantiating documentation.

9.6 Use of Low-Cost Non-GDS Airlines Some airlines do not fully participate in the travel industry Global Distribution System (GDS) used by the supporting TMC. For those carriers, static flight data instead of live availability may be shown in DTS.

Local business rules must be consulted to determine travel processing.

9.7 Lodging All travelers TDY to a designated DoD Integrated Lodging Program location are required to use certain lodging types. Travelers who do not use the lodging types the JTR requires must select a Reason Code.

If a traveler is going on a long term TDY, a flat rate per diem applies to the lodging portion of the authorization. The applicable flat rate is a percentage of the usual TDY locality rate. In these TDY occurrences, travelers do not need to provide lodging receipts.

Arrangements for military lodging must be coordinated outside of DTS in accordance with local business rules and TMC contract requirements.

If required DoD lodging is not available in DTS, travelers must make their lodging reservations directly with the lodging facility instead of the TMC. In all other cases, the traveler must use DTS or the TMC to make their lodging reservations. In all cases, the traveler must update their lodging cost on the Per Diem Entitlements screen.

9.8 Other Than Economy/Coach-Class Travel Accommodations (First and Business Class)

Approval of business or first class travel is managed outside of DTS. A copy of the approval must be attached to the DTS document before the AO approves it. See the JTR, Appendix H when requesting approval of Premium Class accommodations.

AOs must be familiar with service/agency procedures for approving other than economy-/coach-class travel, and must obtain approval before authorizing the accommodations.

The approving entities for other than economy/coach-class travel are listed in Table 9-1 (Refer to JTR, par. 020206J).




Table 9-1: Approving Entities for Other than Economy/Coach Travel

APPROVING ENTITIES FOR OTHER THAN ECONOMY/COACH CLASS TRAVEL

Entity First Class Business Class

Office of the Secretary of Defense and Defense Agencies

Director, Administration and Management with no further delegation

Same, except may be delegated to no lower than three star or civilian equivalent level.

Joint Staff Joint Staff Director, or as delegated. Re-delegation may be no lower than a three star major commander.

Joint Staff Director, or as delegated. May be delegated no lower than a two star or civilian equivalent level.

Combatant Commands

Combatant Commanders (CCDR), or as delegated. Re-delegation may be no lower than the Command’s three start deputy or vice commander.

Combatant Commanders, or as delegated. May be delegated no lower than a two star or civilian equivalent level.

Military Departments

Secretary may delegate to Under Secretary, Service Chiefs, Vice/Deputy Chiefs, and four star Major Commanders or three star Vice/Deputy Commanders

Same, except may be delegated to two star or civilian equivalent level, no further delegation.

U.S. Public Health Service (USPHS) Members Only

Secretary of Health and Human Services with no further delegation.

Flag officers at the two start level or their civilian equivalents, to whom authority has been delegated by the first class authorizing or approving authority.

National Oceanographic and Atmospheric Association (NOAA) Corps Members Only

NOAA Corps Director with no further delegation.

Flag officers at the two start level or their civilian equivalents, to whom authority has been delegated by the first class authorizing or approving authority.

U.S. Coast Guard Members Only

Secretary of Homeland Security with no further delegation.

Coast Guard Commandant or Vice Commandant with no further delegation.

9.9 Ticketing Ticketing is normally completed three business days before scheduled departure. When the TMC issues the ticket, an email is sent to the traveler with reservation and cost information. If an electronic ticket is available, but the traveler requests a paper ticket, the additional cost is not reimbursable.

Local business rules regulate exceptions to the three-business day ticketing rule. When the traveler requires or requests a paper ticket, local business rules apply, including delivery

procedures and contracts.




See Section 9.11 for Auto Cancellation procedures. See JTR, par. 020206 K-2 for information on the use of restricted airfares.

Airport security procedures require airline tickets to be issued in the same name that appears on the traveler’s photo identification issued by a local, state or Federal Government agency (e.g., driver’s license, passport, or military ID).

Before departure, travelers should ensure that the name on the identification they intend to use at the airport matches the name on the reservation/ticket. Misspelled names may result in the carrier reissuing the airline ticket at the check-in counter prior to flight boarding, causing delays or denied boarding. For an international flight, the traveler must present a valid passport, visa, and all required documentation. Incomplete or unacceptable documentation may result in denied boarding.

9.10 Ticketing at the Beginning of a New Fiscal Year The AO may approve a DTS authorization for travel in the next fiscal year when the next fiscal year’s LOAs and budget targets have been loaded into DTS. When a document is stamped APPROVED, DTS releases the tickets are waiting (TAW) date, and notifies the TMC of the approval. DTS holds the next fiscal year financial until the accounting system release date.

Local business rules must be established for ticketing of travel at the beginning of a new fiscal year.

The use of the “Fiscal Year Funds” Other Authorization should be considered.

9.11 Auto Cancellation Any travel authorization that includes air travel must be approved and ticketed atleast 72 hours in advance of the scheduled flight departure to avoid airline reservations from being cancelled. This policy was instituted by the airlines under the GSA City Pair Program contract. This policy applies to all City Pair and non-contract government flights that are either booked through DTS or through a TMC.

Under this policy, if an AO does not approve an authorization within 72 hours of departure, the airline reservation will be cancelled and the traveler will arrive at the airport without a ticket or a reservation in the airline’s system.

Those travelers making travel plans within 72 hours of departure must have their authorization approved and tickets issued within 24 hours of creation to avoid cancellation. If making plans within 24 hours of departure, authorizations must be approved and ticketed atleast 6 hours prior to flight departure time to avoid cancellation. If airline reservations are cancelled, a traveler will be notified via email or phone by their TMC.

Arriving at the airport without a ticket can impact mission, travel funds, and put unnecessary stress on the traveler. If this occurs, travelers are not advised to rebook at the airline counter. Often, counter agents are not familiar with GSA’s City Pair Program and may book the traveler on a full priced fare at a much higher cost. To rebook a flight, travelers should follow their normal ticketing process. Travelers should take their travel itinerary with them to the airport. If the reservation has been cancelled, the itinerary will provide contact information for the TMC, as well as, reservation details to help the traveler rebook.

In the current fiscal environment where it is necessary to be conservative with travel budgets,




monitoring the status of travel documents and ensuring travel authorizations are approved, is the best way to avoid unnecessary costs and stress associated with rebooking travel.

Tips for Travelers:

• Monitor the status of your travel authorization. If your trip is approaching and your authorization has not been approved, contact your AO immediately. If your AO is unavailable, contact your Defense Travel Administrator (DTA).

• Ensure your DTS profile is current. Often, travelers forget to update their profile with the Government Travel Charge Card expiration date if they receive a new card. Without a current card in your profile, a reservation cannot be purchased.

• Take your travel itinerary with you to the airport. If your reservation has been cancelled, the itinerary will provide contact information for your TMC as well as reservation details to help you rebook.

Tips for Authorizing Officials (AO):

• Monitor documents awaiting your approval. • Ensure a back-up AO is designated if you will be on leave or deployed.

Tips for Defense Travel Administrators (DTA):

• Run the Pending Airline Cancellation report to identify those authorizations at risk for cancellation.

• Run Traveler Status Reports to notify Agency Program Coordinators which travelers are scheduled for travel to ensure their Government Travel Charge Cards are activated.

Tips for Agency Program Coordinators (APC):

• Review the Accounts Information reports and advise DTAs regarding invalid and expired GTCCs.

• Review the Approved Status reports and assist with activating GTCCs for travelers with upcoming trips.

9.12 Reservations for Travelers Without an Individual Billed GTCC A traveler without an IBA may charge air or rail tickets to the organization’s CBA, or may enter personal credit card information in the DTS authorization to guarantee the rental car and lodging arrangements based on local policies. A traveler without a personal credit card should contact lodging and car rental vendors directly to make arrangements.

9.13 TMC Transaction Fees TMC transaction fees are billed in accordance with the supporting contract task order as either a point of sale (POS) fee or a management fee. The transaction fee applies when the TMC fulfills the request, and is typically billed at the time of ticketing or when lodging or car rental charges are confirmed by the TMC without air reservations.

When making travel reservations in the DTS Travel module, users should not include the TMC fee as a separate expense. If the POS TMC transaction fee is applicable, it is automatically




included as a separate transaction when the TMC returns the ticketing information to DTS. If the arrangements are made outside of DTS and a TMC fee is charged, the traveler must enter the fee on the Other Transportation screen.

When TMC transaction fee is a management fee funded at the service, agency, or Major Command level, the TMC fee is not returned to DTS. It is billed directly to the service, agency, or Major Command in accordance with established rules or TMC contracts.

9.14 Cancellation Fees and Penalties Before applying the CANCELLED stamp, the AO must verify with the traveler that no expenses are associated with the trip. See the DTS Document Processing Manual, Chapter 10.

9.15 Unused or Partially Used Tickets The traveler must report unused or partially used tickets to the TMC to request a refund. Unused paper tickets from a local TMC must be returned to that TMC for refund. Since unused tickets are refunded outside of DTS, the traveler must update the voucher to remove the costs of the associated tickets.

The TMC shall immediately process refunds for paper tickets upon receipt. E-ticket refunds shall be processed upon notification of non-use. The TMC shall assist the Government in research of unused tickets. Additionally, the request for refunds shall be provided to the Government Transportation Office via paper or electronic means.

In accordance with local procedures for paper tickets, the TO or TMC, must prepare DD Form 730 and provide a copy to the traveler as receipt for the unused returned ticket.

9.16 TMC Procedures During National Emergencies At all times during national emergencies, the TMC shall ensure that high quality customer service is maintained. Operating hours may be modified as agreed to by the Contracting Officer Representative in support of the national emergency.

9.17 En Route Traveler Assistance Travelers requiring invoice changes while en route should contact the TMC via the telephone number listed on the TMC-provided invoice. Upon return, travelers must update the voucher to reflect changes.

Local TMC information should be listed here.

9.18 DTS-Tailored Organizations (TMC) If the TMC interface is not used, travelers will not be able to request travel reservations through the DTS Travel module. Travelers must make arrangements offline with the TMC and enter the information into DTS. Organizations that are tailored for TMC cannot use the DTS CBA module to reconcile the CBA(s).

9.19 Changing TMC Organization Information in the DTA Maintenance Tool The pseudo city code (PCC), Global Distribution System (GDS), and company profile information are commercial tools and are the property of the TMC servicing each site.




The PCC and company profile attached to each organization direct how DTS communicates with the TMC. If a change is necessary to the PCC and/or company profile, it must first be approved by DTMO, Commercial Travel Division.

Chapter 10: Miscellaneous



Chapter 10: Miscellaneous

10.1 Frequent Traveler Benefits DTS allows travelers to include frequent traveler numbers for airlines and rental cars in their profile to accrue the loyalty program benefits resulting from their official Government travel.

Travelers can register for the U.S. Government frequent renter program. By registering and using a U.S. Government frequent renter number, Government travelers will be assured of receiving the benefits of the U.S. Government Rental Car program, and may be able to by-pass the check-in counter, saving time and frustration.

10.2 Labor Relations Representatives Labor decisions must be coordinated with the local labor relations representatives.

Coordinate with the service or agency employment relations specialist to determine the appropriate steps to satisfy local bargaining agreements.

10.3 Baggage Fees Additional fees are often charged by air or rail carriers for checked baggage. Such fees should be included on the voucher as reimbursable non-mileage expense. The traveler must pay baggage fees directly to the carrier at the time of check-in. Travelers with a individually billed GTCC must use their GTCC as form of payment for fees. Travelers without a GTCC are authorized to use alternate forms of payment. i.e., a personal credit or debit card.

Travelers should refer to local business rules for additional guidance.

Chapter 11: DTS Support and Assistance



Chapter 11: DTS Support and Assistance The DTS assistance program is designed to resolve problems at the lowest level, as outlined below.

11.1 User Community After registering for an account on the DTMO Passport portal, DTS users and travelers can access online training, manuals, and information on TraX.

11.2 Local Assistance The site Lead Defense Travel Administrator (LDTA) is typically responsible for local-level support and establishing a local DTS Help Desk.

The local site should establish a DTS training and communication plan.

11.3 Travel Assistance Center The DTMO Travel Assistance Center (TAC) provides assistance by phone or online 24 hours a day, 7 days a week including Federal holidays. Any DoD Service member or employee may contact the TAC for assistance with DTS or any DoD travel-related question.

TAC contact information is listed below:

• Phone: 1-888-Help1Go (888-435-7146) • DSN line (if calling from overseas): 1-888-Help1Go • TraX: To submit a Help Desk ticket

https://www.defensetravel.dod.mil/passport
