Office Automation

Document Management Consulting & Managed Print Services

Low-Cost Print Solutions

Production Printing Equipment

Support & Servicing of Xerox Automation Products

At Document Excellence we aim to assist our customers in gaining control over their document processes

by providing each of our clients with trained specialist consultants who devote themselves toward

optimising each enterprise’s business activities by customising solutions to fit the organisation’s

requirements whilst cutting down on unnecessary costs.

Our Managed Print Services (MPS) and Low-Cost Print Solutions provide

customers with a detailed print analytics report which illustrates the company’s

overall print demand, as well as hidden cost implications from existing

infrastructure. By replacing problematic infrastructure with award-winning

equipment that boasts better quality, speed & long-term durability, we are able

to create better job handling and cost control in the workplace.

Our consultative approach to business has enabled us to establish a superior

after-sales service where we can provide our customers with long-term maintenance and system upgrades

to all Xerox office systems. In our industry, we understand that it is imperative to stay up-to-date with the

evolving technology trends, which is why we promise to source and supply the best in cutting-edge office

technology as we believe greater automation leads to increased productivity and ultimately improved

business performance.

One of the many ways we are keeping up with our promise is by supplying automated products infused

with the Xerox Connect-Key Technology which enables us to conduct a complete integration of both paper-

based and digital processes in the office allowing for a more simplified and innovative transformation of

day -to-day tasks.

MPS

SOLUTIONS

OFFICE AUTOMATION

Our Top-Selling Xerox Equipment Includes:

78 Series WorkCentre Multi-Function Colour Printers

3655 WorkCentre Monochrome Multi-Function Printer

5955 WorkCentre Monochrome Printer

C70 Colour Production Printer

How We Simplify Workflow with Xerox ConnectKey Technology:

Document Excellence’s range of production printers are equipped with Xerox’s latest CiPress Inkjet

technology as well as a multifunction design with the capability to take on a variety of jobs saving our

customers time and money.

Our production print technology promises to deliver a high quality print finish for corporate clients who

operate in the design and media related industries which depend on a high level of execution for work

purposes.

Production Printing Features:

Lowers Operation Costs

Better Job Handling

Incredible Printing Speeds & High Quality Finishing

Reducing the reliance on paper by capturing information with integrated scanning features that simplify the workflow

Xerox ConnectKey Technology.

Xerox ConnectKey Technology

Flexibility for mobile users

Compatible with all mobile devices & tablets

Increased Productivity & Collaboration

Remote accessibility

Synced to Cloud Services

Office Consumables

We have complimented our range of office equipment with high quality consumables that aid in ensuring

all office equipment runs efficiently and cost effectively.

With our Xerox genuine office supply range which is specifically formulated & tested for our products to

provide the best image quality & a better printer lifespan.

In addition to this, we are able to proactively maintain our clients stationary and inventory stock levels by

doing stock takes and replenishing levels in the office.

Our Products Include:

Copiers

Scanners

Office Stationary & Replenishment Services

Toners & Drums

Cleaning Materials

Connectivity Services

Connectivity Solutions (as well as failover)

Cloud/Hosted Solutions

Disaster Recovery

Colocation

Firewalls (Hosted & On-Site)

Voice/ VOIP (Voice over IP)

Video Conferencing

Connectivity Solutions

Internet connectivity is regarded as a vital factor in business operations as it facilitates communications and

supports all business functions. Through the various connectivity mediums such as; Fibre, LTE, Wireless,

Diginet and Broadband we deliver connectivity solutions based on the principles of reliability, speed and

cost effectiveness.

Our software and infrastructure is guaranteed to be resilient, secure and tailored to suit various business

types and their dependency on the internet for business functionality. We have structured our services

based on productivity and pricing plans with the aim to lower business expenditure and to find a viable

solution to our clients business needs through our MPLS, Premium, Lite, Community, Broadband solutions.

MPLS Network:

An MPLS (Multi-Protocol Label Switching) solution facilitates connectivity from multiple networks into an MPLS centre.

Typically, this connectivity solution is best suited to larger corporates as the MPLS process supports a massive reach to

subsidiary business branches across the country at a far cheaper rate. This form of centralised networking is designed

promote & support economies of scale.

Premium (1:1):

COMMUNICATIONS

Our premium solution provides clients with direct & un-interrupted connectivity with a contention ratio of 1:1. This

supplies customers with the full bandwidth of internet access and is primarily aimed at businesses that operate in a

digital space or large corporates that rely on full access to their internet capacity at all times.

Lite (5:1):

The Lite solution package boasts a healthy balance between cost efficiency and high availability; it is suitable to a large

spectrum of business types. Here, connectivity is provided on a 5:1 contention ratio and allows customers 20% of the

total bandwidth whilst the remainder is contended within the customer’s network, which does not compromise on user

experience.

Community (10:1):

The community package is the cheapest offering which is intended for small traditional businesses types that require a

reliable and high quality internet source but who do not necessarily depend on internet connectivity as a primary

means for business functionality

Broadband:

Broadband Solutions provide customers with high speeds of data transmission through a single cable carrier such as a

cable modem for example. However they are not typically recommended for business environments as user experience

and contention ratios are susceptible to fluctuations.

Cloud & Hosted Solutions

Document Excellence recognises the need for companies to have increased collaboration and

communication in the work space which is why we have a variety of cloud solutions to provide optimal

service with failover included.

Our cloud service solution provides cost effective infrastructure that is capable of hosting and transmitting

company data offsite. This virtual exchange allows our customers to have a dispersal of data and resources

across multiple servers guaranteeing a failover solution and increased speed and accessibility

Our Cloud Solutions include the following:

Email Services

Virtual Private Servers & Data Centre

Collaboration

Managed Security

Online Backup

Wi-Fi

Clo

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Be

ne

fits

Web Hosting

Voice/VOIP infrastructure

Video Conferencing

The main function of our cloud services is

targeted at providing customers with the

opportunity to have access to an online

archiving and backup solution which enables

the efficient management of workflow. This

solution is scalable meaning that changes

made to this service can be easily made amendable as your company and organisation’s processes grow in

size and demand.

Our Email services deliver stable security and archiving solutions for company users which protects the

client’s network from suspicious malware and prevents a loss of data from system crashes. This email

service operates by screening, securing and archiving both internal & external mails safely off-site. This

process is aimed at avoiding any data-loss and theft whilst providing employees with increased accessibility

to company data.

In addition to this service, we provide a ‘hosted exchange’ solution which is operated by either Microsoft

Exchange or Druva Insync software systems that synchronises email, out-of office mail, and desktop folders

across multiple devices and the web. These systems are also platforms which provide a form of storage as

well as data recovery. Our Cloud based applications are safe from imposing online threats as we have

integrated firewall solutions attached to this service, protecting our clients cloud services and connectivity.

Wi-Fi lends itself as a hosted internet solution as it is centrally managed and allows for multiple users in the

workplace to access connectivity through a wireless medium. Our Wi-Fi service offering is scalable and is

offered in a scale of 2mbps to 40mbps to suit your business’s connectivity demands.

Web-Hosting is a service offered to our clients to host their website content alongside their emails. This

service is beneficial for customers who support an online presence as it provides an unlimited amount of

web traffic through to the domain. Our Web-hosting solutions also offer customers the opportunity to

create their own website with a ‘.co.za’ domain and to set up an email server simultaneously, so as to ensure

that the website is up and running in no time.

High Availability

Data is stored in multiple data centres for increased accessibility.

Cost Effective:

Minimises Capital Expenditure through our rental services

Fast Installation:

Software is built on pre-existing infrastructure, allowing customers to be up & running in no time

Privacy Settings:

Public/Private settings are available. Customer can choose to either have the cloud directly attached to the internet or behind firewalls.

Management: As a service provider we ensure that the customer’s data is centrally managed in a network operations centre.

Cloud Call Benefits

Automatic Failover Solutions

Free Inter-Branch Calls

Number Portability

High Quality Voice Transmission

Voice Services

VOIP/Cloud Calling Solutions

Voice over IP is the delivery of voice information over the internet; it is a concept which is revolutionising

office communications and saving on excess expenses from traditional landline services from large telecom

providers.

It is a service which seeks to embrace emerging

communication trends in the office space such as the BYOD

(Bring Your Own Device) movement and simplifying

communications and reach across various business functions.

VOIP infrastructure such as Cloud Calling for instance, is able to integrate

both existing on-site PBX’s alongside hosted connectivity solutions and the mobile cloud call application

whilst still maintaining a high quality in voice transmission at a cost effective rate.

Video Conferencing

Our mission to transform business activities into simpler, faster and smarter solutions has led us to create

Telepresence technologies for corporate purposes. This provides clients with an efficient alternative for

face-to-face encounters saving time and cutting down on travelling expenses. This end-to-end business

video solution is made available across multi-devices from a desktop application. In addition to this we

provide, install and maintain video conferencing hardware and devices to facilitate collaboration and

communications in the work space.

Communication Services

Voice Recording (Both POPI complaint & non-complaint)

Playback

Telephone Management System

Caller Line Identification

Random Number Generator

Number Porting

PABX infrastructure

Security & Biometrics

Biometric Systems

Remote Access Control

CCTV HD Cameras

Intercom Systems

At Document Excellence we are able to provide physical protection solutions to your office building or

entire site that gives flexibility and accountability, from simple coded locks on a door or access card entry to

high-end biometrics systems used for reading fingerprints or scanning retina.

Our security systems utilise existing network infrastructure to allow for remote access control of gates,

server rooms and entry points to a building. This facilitates IP Interaction with intruders which warns off the

intruder in order to prevent any damage to property.

In addition, we supply Intercom Systems to control all the entry points to a building. However, these

systems are more than monitoring doors as they are an integral part of any security system, giving users a

convenient platform for managing facilities. We guarantee high quality service as we provide full hardware,

installation and long term maintenance made to our client’s security upgrades.

Service Solutions:

Our customer-orientated focus to our business practices is exemplified through our exclusive service centre

which provides clients with a highly skilled and proficient support service for all office equipment sold. In

this department we are able to oversee both hardware and integrated software solutions on our client’s

behalf. This is achieved through our managed print services team who work tirelessly to ensure that the

client’s business and print environment are running at optimum levels at all times.

Additionally, we are able to provide clients with both on-site and remote support through software

applications installed on the printer’s network. By utilising Xerox’s XPPS, Paper Cut, Equitrac and FM Audit, it

enables us to provide remote monitoring & reporting. This process also allows for preventative

maintenance, boosting our customers print efficiency and solving problems at a faster rate.

Key components of our Services Include:

1. Services This section of our company keeps the customers’ machines in optimal working

order. Our workforce is available to book your service call and manage your needs

and expectation for a great service experience.

2. Support Our highly trained staff and specialised technicians will ensure the best quality

workmanship and professionalism to best support every part of the Doc X service

experience.

3. SLA A Service Level Agreement is a contract between Doc X and the end user that

defines the level of service expected from the service provider and as such we

expect nothing but the best for our customers and will endeavour to provide

amazing service at all times. We have various levels of SLA’s dependent on your

service and timeline requirements to ensure and guarantee uptime.

4. Customer Satisfaction

Giving our customers the reassurance that our services and product offering is cost

effective and of a high quality.

SERVICES

Finance Solutions

Given everything that we have to offer by adding our own in-house finance company means that not only

do we have the means to be ‘the answer to all your business needs’ but we also provide the means to

finance them.

Service offering includes:

Flexible tailor-made financial solutions

Freedom to upgrade and change equipment and systems during contract

Rental Service Solutions.

Avoiding equipment and technology redundancies through our innovative finance offering.

Benefits of Rental Agreements:

Purchasing equipment depletes an organisation’s cash reserves as the equipment purchased is subject to

become obsolete technology that the organisation will struggle to resell at a later stage. Therefore, renting

avoids major capital expenses as it enables the client to pre-plan cash flows and protects cash reserves.

This is because rentals are generally off the balance sheet & asset register as it seen as an operating

expense which is therefore a 100% tax deductible. Cash or equity can subsequently be invested in the

client’s core business interests.

FINANCE

Corporate Sustainability

At Document Excellence we are dedicated to integrating a sense of sustainability into our business

processes by ensuring that we are able to maintain a healthy balance between the social, environmental

and economic demands in our business strategy.

As a certified Xerox partner we are committed toward simplifying the way work is

conducted, by supplying service solutions and hardware that are infused with

sustainability measures to reduce our environmental impact.

Additionally, we support the recycling of cartridges and toner containers

intended for re-use within the supply chain. As technology evolves, software

such as the Cloud and Xerox Connect Key technologies encourage less

dependency on paper and direct workflows toward a virtual environment that

simplifies the accessibility and communication of company data.

Following the triple bottom line concept toward sustainability we are not only focussed on our

environmental impact but also on our social and financial implications in the business environment.

Consequently, as we are a profit-making enterprise we are committed to delivering products and services at

the highest level of quality for the company’s primary and secondary stakeholders.

Dealer Network

As one of Johannesburg’s premier suppliers in managed print and automation products, we ensure our

services are in close proximity to our target market in order to deliver a faster response time. Our current

operations are situated across Gauteng with a physical turn-around time of 4 hours and an immediate

response time for all off-site remote operations that can be handled from our offices.

Company Structure

Core Company Values

Professionalism- Document Excellence is committed to delivering services with the highest standards of

integrity and professionalism and we therefore strive to honour contractual agreements, budgets and

deadlines made with clients.

Service- As a consumer orientated enterprise we firmly believe in delivering the highest quality of service to

our clients by ensuring our consultants are well trained and dedicated toward assisting our customers with

their business requirements.

Growth- We believe that innovation acts as a catalyst toward business growth & through our product

offering of cutting edge technology we promise to increase our client’s business performance by optimising

their business activities.

Managing

Director

Office Manager

IT/Communications Manager

Direct Sales Manager

Warehouse Manager

Services Manager

Consumables

Manager

Sales Team Warehouse Team

Technicians Technicians Sales Team

Administration Credit Controller

Major Accounts

Team

Consumables Team

‘The Answer to All Your

Business Needs’