DocuPrint M265 z Basic User's Guide - FUJI XEROX...Access Fuji Xerox Utilities Fuji Xerox Utilities is an application launcher that offers convenient access to all Fuji Xerox applications

DocuPrint M265 zBasic User’s Guide

Contacting Fuji Xerox

IMPORTANTFor technical help, you must call Fuji Xerox customer service or your local Fuji Xerox dealer.

Technical SupportFuji Xerox recommends the Customer first utilize support materials shipped with the product,product diagnostics, information contained on the Web, and email support. If unsuccessful, toobtain service under product warranty the Customer must notify Fuji Xerox Telephone Support orits authorized service representative of the defect before the expiration of the warranty period.Customer will provide appropriate assistance to Telephone Support personnel to resolve issues,such as restoration of the operating system, software program and drivers to their defaultconfiguration and settings, verification of functionality of Fuji Xerox supplied products,replacement of customer replaceable units, clearing paper misfeeds and cleaning the unit andother prescribed routine and preventative maintenance.

If the Customer’s product contains features that enable Fuji Xerox or its authorized servicerepresentative to diagnose and repair problems with the product remotely, Fuji Xerox mayrequest that the Customer allow such remote access to the product.

Online ServicesYou can find detail Product and Consumable warranty information on our website at

http://www.fujixeroxprinters.com/

Fuji Xerox Online Support Assistant provides instructions and troubleshooting guides to resolveyour printer problems. It is an easy-to-use, searchable online Help. To find out more, please visitour online support at

http://www.fujixeroxprinters.com/

For the Latest Driver UpdatesGo to the download page for your model on the Fuji Xerox website athttp://www.fujixeroxprinters.com to download drivers.

To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.

i

http://www.fujixeroxprinters.com/http://www.fujixeroxprinters.com/http://www.fujixeroxprinters.com

The Online User's Guide Helps You Get the MostOut of Your MachineQuicker navigation!

Search box

Navigation index in a separate panel

Comprehensive!

Every topic in one guide

Simplified Layout!

Provides step-by-step instructions

Feature summary at the top of the page

1

2

3

4

1. Search Box 2. Navigation 3. Summary 4. Step-by-Step

Where can I find this manual?

(Windows®)

Click (Start) > All Programs > Fuji Xerox > Fuji Xerox Utilities > FX DocuPrint XXXX >Support > User’s Guides.

(Windows® 8)

Tap or click (Fuji Xerox Utilities) > FX DocuPrint XXXX > Support > User’s Guides.

(Select your model from the drop-down list if not already selected.)

ii

Definitions of NotesWe use the following symbols and conventions throughout this User's Guide:

WARNINGWARNING indicates a potentially hazardous situation which, if not avoided, could result indeath or serious injuries.

CAUTIONCAUTION indicates a potentially hazardous situation which, if not avoided, may result in minoror moderate injuries.

IMPORTANTIMPORTANT indicates a potentially hazardous situation which, if not avoided, may result indamage to property or loss of product functionality.

NOTENOTE specifies the operating environment, conditions for installation, or special conditions ofuse.

Tips icons provide helpful hints and supplementary information.

Electrical Hazard icons alert you to possible electrical shock.

Fire Hazard icons alert you to the possibility of a fire.

Hot Surface icons warn you not to touch hot machine parts.

Prohibition icons indicate actions you must not perform.

BoldBold style identifies buttons on the machine's control panel or computer screen.

ItalicsItalicized style emphasizes an important point or refers you to a related topic.

Courier NewCourier New font identifies messages shown on the machine's LCD.

iii

Compilation and Publication NoticeThis manual has been compiled and published to provide the latest product safety information atthe time of publication. The information contained in this manual may be subject to change.

iv

Basic User's Guide

1 General Information ............................................................................................ 1Control Panel Overview.............................................................................................1

Touchscreen LCD Overview......................................................................................3

How to Navigate the Touchscreen LCD.....................................................................4

Access Fuji Xerox Utilities .........................................................................................6

Initial Setup................................................................................................................7Set the Date and Time.....................................................................................7Adjust the Ring Volume ...................................................................................7Adjust the Beeper Volume ...............................................................................7Adjust the Speaker Volume .............................................................................7

2 Paper Handling .................................................................................................... 8Load Paper ................................................................................................................8

Load and Print using the Paper Tray ...............................................................8Set the Check Size ..........................................................................................9

Change the Paper Size .............................................................................................9

Change the Paper Type...........................................................................................10

Using Special Paper ................................................................................................10

3 Print .....................................................................................................................11Print from Your Computer (Windows®)....................................................................11

Print a Document (Windows®) .......................................................................11Print on Both Sides of the Paper (Windows®) ...............................................11Print More Than One Page on a Single Sheet of Paper (N in 1)(Windows®)....................................................................................................12Printing on Envelopes, Thick Paper or Labels...............................................13Printing on Plain Paper, Thin Paper, Recycled Paper or Bond Paperusing the Manual Feed Slot ...........................................................................15

4 Copy ................................................................................................................... 17Copy a Document....................................................................................................17

Copy Settings ..........................................................................................................18Copy Option...................................................................................................18Copy Multiple Pages on Both Sides of the Paper..........................................20Copy a 2-sided Document Using the ADF.....................................................21Copy a 2-sided Document Using the Scanner Glass ....................................22Copy Both Sides of an ID Card onto One Page ............................................23

Table of Contents

v

5 Scan.................................................................................................................... 25Scan from Your Computer (Windows®) ...................................................................25

Save Scanned Documents and Photos to a Folder as a PDF File UsingControlCenter4 Advanced Mode (Windows®) ...............................................25

Scan Using the Scan Button on Your Fuji Xerox Machine ......................................26Scan Using the Scan Button on the Machine ................................................26

6 Fax ...................................................................................................................... 28Before Faxing ..........................................................................................................28

Set Your Station ID ........................................................................................28Set Telephone Line Compatibility for Interference and VoIP Systems...........29Receive Modes ..............................................................................................29Choose the Correct Receive Mode................................................................31Set the F/T Ring Time (Fast Double-ring)......................................................32Set the Number of Rings Before the Machine Answers (Ring Delay) ...........32

Store Numbers ........................................................................................................33Store Address Book Numbers .......................................................................33Change or Delete Address Book Names or Numbers ...................................33

Telephone Services and External Devices ..............................................................34Voice Mail ......................................................................................................34Voice Over Internet Protocol (VoIP)...............................................................34Connection of an External Telephone Answering Device (TAD)....................34External and Extension Telephones ..............................................................34

Send and Receive a Fax Using Your Machine ........................................................35Send a Fax ....................................................................................................35

Fax Using Your Computer (PC-FAX).......................................................................37Send Faxes from Your Computer ..................................................................37Receive Faxes on Your Computer (Windows® only) .....................................37

A Troubleshooting ................................................................................................ 39Identify the Problem.................................................................................................39

Error and Maintenance Messages...........................................................................40

Fax and Telephone Problems..................................................................................44Troubleshooting for Other Fax Problems.......................................................45

Print or Scan Problems............................................................................................46

Document and Paper Jams.....................................................................................48Find the Jammed Document or Paper...........................................................48Clear the Document Jam ...............................................................................48Clear the Paper Jam......................................................................................49

B Appendix ............................................................................................................ 56How to Enter Text on Your Fuji Xerox Machine .......................................................56

Supplies...................................................................................................................57

vi

C Index ................................................................................................................... 58

vii

Control Panel Overview1 2 3 4

Fax Copy Scan

Shortcuts Settings

00:00 01.01.2014

1. Touchscreen Liquid Crystal Display (LCD)Access menus and options by pressing them on this Touchscreen.

2. Touchpanel

(Back)

Press to go back to the previous menu.

(Home)

Press to return to the Home screen.

(Cancel)

Press to cancel an operation (available when illuminated in red).

Dial Pad (Numerical buttons)Press the numbers on the Touchpanel to dial telephone or fax numbers and to enter thenumber of copies.

3. Power On/Off

• Turn on the machine by pressing .

• Turn off the machine by pressing and holding down . The Touchscreen LCD displaysShutting Down and stays on for a few seconds before turning off. If you have anexternal telephone or TAD connected, it is always available.

1 General Information1

General Inform

ation

1

4. (WiFi)

When the WiFi light is on, your Fuji Xerox machine is connected to a wireless access point.When the WiFi light blinks, the wireless connection is down, or your machine is in the processof connecting to a wireless access point.

2

Touchscreen LCDOverviewAccess the mode button you want by pressingd or c.

From the Home screens, you can access Wi-Fi setup, Shortcuts, Toner level and Settingsscreens.

This screen displays the machine’s statuswhen the machine is idle. This Home screenis also called the Ready Mode screen. Whendisplayed, this indicates that your machine isReady for the next command.

The available features will vary depending onyour model.

1. Date & TimeDisplays the date and time set on themachine.

2. Modes

• Fax

Press to access Fax mode.

• Copy

Press to access Copy mode.

• Scan

Press to access Scan mode.

• Web

Press to connect the Fuji Xeroxmachine to an Internet service.

• Apps

Press to connect the Fuji Xeroxmachine to the Fuji Xerox Apps service.

• Secure Print

Press to access the Secure Printoption.

• 2in1(ID) Copy

Press to access 2in1(ID) Copy option.

3. Wireless Status

If you are using a wireless connection, afour-level indicator in each of the Homescreens displays the current wirelesssignal strength.

0 Max

• If you see at the top on thescreen, press it to configure wirelesssettings.

4. Settings

Press to access the Settings menu.If Secure Function Lock or Setting Lockhas been turned on, a lock iconappears on the LCD. You must unlock themachine to use Settings.

5. Toner

Displays the remaining toner life. Press toaccess the Toner menu.When the Toner cartridge is near the endof life or has a problem, an error icon appears on the Toner icon.

1G

eneral Information

3

6. Shortcuts

Press to create Shortcuts for frequently-used operations such as sending a fax,making a copy, scanning and using WebConnect.

• Three Shortcuts screens are availablewith up to four Shortcuts on eachShortcuts screen. A total of 12Shortcuts are available.

• To display the other Shortcuts screens,press d or c.

Stored Fax(es)

The number of received faxes in memoryappears at the top of the screen.

Press to print the faxes.

Warning icon

The warning icon appears when thereis an error or maintenance message; press

to view it, and then press toreturn to Ready Mode.

• This product adopts the font of ARPHICTECHNOLOGY CO., LTD.

NOTE

How to Navigate theTouchscreen LCDPress your finger on the LCD to operate it. Todisplay and access all the options, press d cor a b on the LCD to scroll through them.

The following steps explain how to navigatethrough changing a machine setting. In thisexample, the LCD Backlight setting ischanged from Light to Med.

IMPORTANTDO NOT press the LCD with a sharp objectsuch as a pen or stylus. It may damage themachine.

DO NOT touch the LCD immediately afterplugging in the power cord or turning on themachine. Doing this may cause an error.

NOTE

1 Press (Settings).

2 Press All Settings.

3 Press a or b to display the GeneralSetup option, and then press GeneralSetup.

4

4 Press a or b to display the LCDSettings option, and then press LCDSettings.

5 Press Backlight.

6 Press Med.

7 Press .

1G

eneral Information

5

Access Fuji XeroxUtilitiesFuji Xerox Utilities is an application launcherthat offers convenient access to all Fuji Xeroxapplications installed on your device.

1 Do one of the following:• (Windows Vista®, Windows® 7,

Windows Server® 2003, WindowsServer® 2008 and Windows Server®2008 R2)

Click Start > All Programs >Fuji Xerox > Fuji Xerox Utilities.

• (Windows® 8 and Windows Server®2012)

Tap or Click (Fuji XeroxUtilities) either on the Start screenor the desktop.

• (Windows® 8.1 and WindowsServer® 2012 R2)

Move your mouse to the lower leftcorner of the Start screen and click

(if you are using a touch-baseddevice, swipe up from the bottom ofthe Start screen to bring up the Appsscreen). When the Apps screenappears, tap or click (Fuji XeroxUtilities).

2 Select your machine.

3 Choose the operation you want to use.

6

Initial SetupSet the Date and Time

1 Press (Settings) > AllSettings > Initial Setup > Date& Time > Date.

2 Enter the last two digits of the yearusing the LCD, and then press OK.

3 Enter the two digits for the month usingthe LCD, and then press OK.

4 Enter the two digits for the day using theLCD, and then press OK.

5 Press Time.

6 Enter the time (in 24-hour format) usingthe LCD, and then pressOK.(For example: enter 19:45 for 7:45 PM.)

7 Press .Adjust the Ring Volume

1 Press (Settings) > AllSettings > General Setup >Volume > Ring.

2 Press a or b to display the Off, Low,Med, or High option, and then press theoption you want.

3 Press .Adjust the Beeper Volume

When the beeper is on, the machine will beepwhen you press a button, make a mistake, or

after you send or receive a fax. You canchoose from a range of volume levels.

1 Press (Settings) > AllSettings > General Setup >Volume > Beep.


3 Press .Adjust the Speaker Volume

1 Press (Settings) > AllSettings > General Setup >Volume > Speaker.


3 Press .

1G

eneral Information

7

Load PaperLoad and Print using thePaper Tray

• If the Check Size setting is set to On andyou pull the paper tray out of themachine, a message appears on theLCD asking if you want to change thepaper size. Change the paper size andpaper type settings if needed, followingthe on-screen instructions.

• When you load a different paper size inthe tray, you must change the paper sizesetting in the machine or on yourcomputer at the same time.

1 Pull the paper tray completely out of themachine.

2 Press and slide the paper guides to fitthe paper.Press the green release levers to slidethe paper guides.

For Legal or Folio size paper, press therelease button (1) in the bottom of thepaper tray and then pull out the back ofthe paper tray. (Legal and Folio sizepaper are not available in some regions.)

1

3 Fan the stack of paper well.

2 Paper Handling

8

4 Load paper with the printing surfaceface down in the paper tray.DO NOT load different types of paper inthe paper tray at the same time. Doingthis may cause the paper to jam ormisfeed.

5 Make sure the paper is below themaximum paper mark (b b b).Overfilling the paper tray will causepaper jams.

6 Slowly push the paper tray completelyinto the machine.

7 Lift the support flap to prevent paperfrom sliding off the output tray.

8 Send your print job to the machine.Change your print preferences in the Printdialog box before sending the print jobfrom your computer.

Set the Check Size

Your Fuji Xerox machine's Check Size settingcauses the machine to display a messagewhen you remove the paper tray from themachine, asking if you changed the papersize.

The default setting is On.

1 Press (Settings) > AllSettings > General Setup > TraySetting > Check Size.

2 Press On or Off.

3 Press .

Change the Paper SizeWhen you change the size of the paper youload in the tray, you must change the papersize setting on the LCD at the same time.

1 Press (Settings) > AllSettings > General Setup > TraySetting > Paper Size.

2 Press a or b to display the A4, Letter,A5, A5 L, A6, Executive, Legal orFolio option, and press the option youwant.

3 Press .

2Paper H

andling

9

Change the Paper TypeTo get the best print quality, set the machinefor the type of paper you are using.

1 Press (Settings) > AllSettings > General Setup > TraySetting > Paper Type.

2 Press a or b to display the Thin, PlainPaper, Thick, Thicker or RecycledPaper option, and press the option youwant.

3 Press .

Using Special PaperAlways test paper samples before purchasingthem to ensure desirable performance.

WARNINGDo not use conductive paper such as origamipaper, carbonic paper or conductively-coatedpaper. When paper jam occurs, it may causeshort-circuit and eventually a fire accident.

• DO NOT use inkjet paper; it may cause apaper jam or damage your machine.

• If you use bond paper, paper with a roughsurface, or paper that is wrinkled orcreased, the paper may exhibit degradedperformance.

IMPORTANTSome types of paper may not perform well ormay cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weightspecification in this guide

• with tabs and staples

• with letterheads using low temperaturedyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listedabove, they may damage your machine. Thisdamage is not covered under any Fuji Xeroxwarranty or service agreement.

10

Print from Your Computer (Windows®)Print a Document(Windows®)

1 Select the print command in yourapplication.

2 Select FX DocuPrint XXXX (whereXXXX is the name of your model).

3 Click OK.

4 Complete your print operation.

For more information, see the OnlineUser's Guide: Print a Document

Print on Both Sides of thePaper (Windows®)

• Select A4 size paper when using theautomatic 2‑sided printing option.


2 Select FX DocuPrint XXXX (whereXXXX is the name of your model), andthen click the printing properties orpreferences button.

The printer driver window appears.

3 Click the 2-sided / Booklet drop-downlist and select the 2-sided option.

4 Click the 2-sided Settings button.

5 Select an option from the 2-sided Typemenu.

6 Click OK.

3 Print3

Print

11

7 Click OK again, and then complete yourprint operation. Print More Than One Pageon a Single Sheet of Paper(N in 1) (Windows®)




3 Click the Multiple Page drop-down listand select the 2 in 1, 4 in 1, 9 in 1, 16in 1, or 25 in 1 option.

4 Click OK.

5 Complete your print operation.

12

Printing on Envelopes,Thick Paper or Labels

When the back cover (face-up output tray) ispulled down, the machine has a straight paperpath from the manual feed slot on the front ofthe machine through the back of the machineand onto the face-up output tray. Use thismanual feed and output method for printing onthick paper or envelopes.

• Load the paper or envelope into themanual feed slot with the printing surfaceface up.

• DO NOT load more than one sheet ofpaper or one envelope in the manualfeed slot at any one time. Doing this maycause a jam.

1 Open the back cover (face-up outputtray).

2 (For printing envelopes) Pull down thetwo green levers, one on the left sideand one on the right side, to theenvelope position as shown in theillustration.

3 On the front of the machine, open themanual feed slot cover.

4 Slide the manual feed slot paper guidesto the width of the paper.

3Print

13

5 Push one sheet of paper or oneenvelope firmly into the manual feedslot.

Continue pushing the paper until the topedge of the paper presses against therollers for about two seconds, or untilthe machine grabs the paper and pulls itin further.




8 Click the Paper Size drop-down list andselect your paper size.

9 Click the Media Type drop-down list andselect the type of paper you are using.

10 Click the First Page and Other Pagesdrop-down lists and select Manual.

11 Click the Portrait or Landscape optionto set the orientation of your printout.

12 Change other printer settings if needed.

13 Click OK.

14 Click Print.

15 (For printing envelopes) When you havefinished printing, return the two greenlevers back to their original positions.

14

Printing on Plain Paper, ThinPaper, Recycled Paper orBond Paper using theManual Feed Slot

• Load the paper into the manual feed slotwith the printing surface face up.

• DO NOT load more than one sheet ofpaper in the manual feed slot at any onetime. Doing this may cause a jam.

1 Lift up the support flap to prevent paperfrom sliding off the face-down outputtray, or remove each page as soon as itcomes out of the machine.

2 Open the manual feed slot cover.

3 Slide the manual feed slot paper guidesto the width of the paper.

4 Push one sheet of paper firmly into themanual feed slot.Continue pushing the paper until the topedge of the paper presses against therollers for about two seconds, or untilthe machine grabs the paper and pulls itin further.


3Print

15



7 Click the Paper Size drop-down list andselect your paper size.

8 Click the Media Type drop-down list andselect the type of paper you are using.

9 Click the First Page and Other Pagesdrop-down list and select Manual.

10 Click the Portrait or Landscape optionto set the orientation of your printout.

11 Change other printer settings if needed.

12 Click OK.

13 Click Print.

16

Copy a Document

1 Make sure you have loaded the correctsize paper in the paper tray.

2 Do one of the following:• Place the document face up in the

ADF.

(If you are copying multiple pages,we recommend using the ADF.)

• Place the document face down onthe scanner glass.

3 Press (Copy).The LCD displays:

4 To enter the number of copies you want,do one of the following:• Press - or + using the LCD.• Use the dial pad.

• Press to display numerickeypad on the LCD, and then enterthe number of copies. Press OK.

5 Press Start.

4 Copy4

Copy

17

Copy SettingsCopy Option

To change Copy settings, press Options.

Menu selections OptionsQuality Auto

TextPhotoReceipt

Enlarge/Reduce 100% -Enlarge Choose an enlargement

ratio for the next copy.

Reduce Choose a reduction ratio forthe next copy.

Auto Adjust the copy sizeautomatically to the papersize you set.

Custom(25-400%) Enter an enlargement orreduction ratio.

Density Increase the density to make the text darker.Decrease the density to make the text lighter.

Contrast Increase the contrast to make an image clearer.Decrease the contrast to make an image more subdued.

Stack/Sort Stack

BBA

B

A A

Sort

B

BA

BAB

A

Page Layout Off(1in1)2in1(P)2in1(L)4in1(P)4in1(L)

2-sided Copy Enable or disable 2-sided copying and select long edge orshort edge.

The available options will vary depending on your model.

18

Menu selections Options2-sided Copy Page Layout(available only for certain settings)

Select long edge or short edge.

Save as Shortcut Add the current settings as a shortcut.

4C

opy

19

Copy Multiple Pages onBoth Sides of the Paper

You must choose a 2-sided copy layoutfrom the following options before you canstart 2-sided copying:

Portrait1–sided > 2–sided Long Edge Flip

12

1

2

1–sided > 2–sided Short Edge Flip

12

1

2

Landscape1–sided > 2–sided Long Edge Flip

12

1

2

1–sided > 2–sided Short Edge Flip

12

1

2



ADF.

(If you are copying multiple pages,we recommend using the ADF.)


3 Press (Copy).

4 Enter the number of copies.

5 Press Options.

6 Press a or b to display the 2-sidedCopy option, and then press 2-sidedCopy.

20

7 Press a or b to display the followinglayout options, and then press theoption you want.

• 1-sided -> 2-sided LongEdge Flip

• 1-sided -> 2-sided ShortEdge Flip

8 Press OK.

9 Press Start to scan the page.If you are copying using the ADF, themachine feeds and scans the pages andstarts printing.

If you are copying using the scanner glass,go to the next step.

10 After the machine scans the page, pressthe Scan or Complete option.Option Description

Scan Press Scan to scan thenext page.

Place the next page onthe scanner glass, andthen press OK.

Complete Press Complete whenyou have scanned all thepages.

DO NOT touch the printed page until it isejected the second time. The machine willprint the first side and eject the paper, andthen pull the paper back in to print the secondside.

Copy a 2-sided DocumentUsing the ADF

You must choose a 2-sided copy layoutfrom the following options before you canstart 2-sided copying.

Portrait2–sided > 2–sided

1

2

1

2

Landscape2–sided > 2–sided

1

2

1

2


2 Place your document face up in theADF.

3 Press (Copy).


5 Press Options.


7 Press a or b to display the 2-sided ->2-sided option, and then press 2-sided -> 2-sided.

8 Press OK.

4C

opy

21

9 Press Start to scan the page.The machine feeds and scans thepages and starts printing.

Copy a 2-sided DocumentUsing the Scanner Glass

You must choose a 2-sided copy layoutfrom the following options before you canstart 2-sided copying.

Portrait2–sided > 2–sided

1

2

1

2

Landscape2–sided > 2–sided

1

2

1

2


2 Place your document face down on thescanner glass.

3 Press (Copy).


5 Press Options.


7 Press a or b to display the followinglayout options, and then press theoption you want.

• 1-sided -> 2-sided Long Edge Flip

• 1-sided -> 2-sided Short Edge Flip

22

8 Press OK.

9 Press Start to scan the page.

10 After the machine scans the page, pressthe Scan or Complete option.Option Description

Scan Press Scan to scan thenext page.

Place the next page onthe scanner glass, andthen press OK.

Complete Press Complete whenyou have scanned all thepages.

Copy Both Sides of an IDCard onto One Page

Use the 2in1 (ID) Copy feature to copy bothsides of an identification card onto one page,keeping the original card size.

• Copy an identification card only to theextent permitted under applicable laws.For more information, see the SafetyGuide.

1 Place your identification card face downnear the upper left corner of the scannerglass.

1

1 4.0 mm or greater (top, left)

2 Press d or c to display the 2in1(ID)Copy option, and then press 2in1(ID)Copy.


4C

opy

23

4 Press Start.The machine scans one side of theidentification card.

5 After the machine has scanned the firstside, press Yes.

6 Turn over the identification card andpress OK to scan the other side.

24

Scan from YourComputer (Windows®)There are several ways you can use yourcomputer to scan photos and documents onyour Fuji Xerox machine. Use the softwareapplications provided by Fuji Xerox, or useyour favourite scanning application.

Save Scanned Documentsand Photos to a Folder as aPDF File UsingControlCenter4 AdvancedMode (Windows®)

Scan documents and save them to a folder onyour computer as PDF files.

1 Load your document.

2 Click Start > All Programs > FujiXerox > Fuji Xerox Utilities, and thenclick the drop-down list and select yourmodel name (if not already selected).Click Scan in the left navigation bar, andthen click ControlCenter4. TheControlCenter4 application opens.

3 When you open the ControlCenter4application at the first time, selectAdvanced Modeas the mode setting.

4 Click the Scan tab.

5 Click the File button.The scan settings dialog box appears.

6 Change the scan settings if needed, andthen click Scan.The machine scans the document andsaves the file in the folder you haveselected. The folder opensautomatically.

For more information, see the OnlineUser's Guide: Scan from Your Computer

5 Scan5

Scan

25

Scan Using the ScanButton on Your FujiXerox Machine

Scan Using the Scan Buttonon the Machine


ADF.

(If you are scanning multiple pages,we recommend using the ADF.)


2 Press (Scan).

3 Press d or c to display the Scan modeicon.The icon is highlighted and moves to themiddle of the LCD.

Option Description

Press this button to scandocuments and save them toa folder on your computer.

For other Scan options, see the OnlineUser's Guide: Scan Using the ScanButton on Your Fuji Xerox Machine

4 Press (to File).

5 If the machine is connected to anetwork, press a or b to display thecomputer where you want to send thedocument, and then press the computername.

6 Do one of the following:• To change the settings, pressOptions, and then go to the nextstep.

• To use the default settings, pressStart.The machine scans the document.

7 Select the scan settings you want tochange:• 2-sided Scan• Scan Settings• Scan Type• Resolution• File Type• Scan Size• Remove Background Colour

(available only for the Colour andGrey options.)

8 Make the changes you want, and thenpress OK.26

9 Press Start.The machine scans the document.

Use the Scan button on the machine to maketemporary changes to the scan settings. Tomake permanent changes, use Fuji Xerox'sControlCenter software.

NOTE

5Scan

27

Before FaxingSet Your Station ID

Set the machine to print your Station ID andthe fax's date and time at the top of each faxyou send.

1 Press (Settings) > AllSettings > Initial Setup >Station ID > Fax.

2 Enter your fax number (up to 20 digits)using the LCD, and then press OK.

3 Press Tel.

4 Enter your telephone number (up to 20digits) using the LCD, and then pressOK.

5 Press Name.

6 Enter your name (up to 20 characters)using the LCD, and then press OK.• Press to cycle between letters,

numbers and special characters. (Thecharacters available may differdepending on your country.)

• If you enter an incorrect character,press d or c to move the cursor to itand press . Press the correctcharacter.

• To enter a space, press Space.• For more information, see Related

Information.

7 Press .

• How to Enter Text on Your Fuji XeroxMachine on page 56

Related Information

6 Fax

28

Set Telephone LineCompatibility forInterference and VoIPSystems

Problems sending and receiving faxes due topossible interference on the telephone linemay be solved by lowering the modem speedto minimize errors in fax transmission. If youare using a Voice over IP (VoIP) service, FujiXerox recommends changing the compatibilityto Basic (for VoIP).

• VoIP is a type of phone system thatuses an Internet connection, ratherthan a traditional phone line.

• Fuji Xerox does not recommend theuse of a VoIP line. VoIP limitations ingeneral can cause some functions ofthe fax machine not to work correctly.

1 Press (Settings) > AllSettings > Initial Setup >Compatibility.

2 Press High, Normal or Basic (forVoIP).Option Description

High Select High to set themodem speed at 33600bps.

Normal Select Normal to set themodem speed at 14400bps.

Basic(forVoIP)

Select Basic (forVoIP) to reduce themodem speed to 9600 bpsand turn off ErrorCorrection Mode (ECM).Unless interference is arecurring problem on yourtelephone line, you mayprefer to use it only whenneeded.

Option Description

To improve compatibilitywith most VoIP services,Fuji Xerox recommendschanging the compatibilitysetting to Basic (forVoIP).

3 Press .

• Fax and Telephone Problems on page 44Related Information

Receive ModesSome receive modes answer automatically(Fax Only Mode and Fax/Tel Mode). You maywant to change the Ring Delay before usingthese modes.

Fax Only Mode(Fax or Fax only in the Machine's Menu)Fax Only Mode automatically answersevery call as a fax.

Fax/Tel Mode(Fax/Tel in the Machine's Menu)Fax/Tel Mode helps you manage incomingcalls, by recognising whether they are faxor voice calls and handling them in one ofthe following ways:

• Faxes will be received automatically.

• Voice calls will start the F/T ring to tellyou to pick up the call. The F/T ring is afast pseudo/double-ring made by yourmachine.

6Fax

29

Manual Mode(Manual in the Machine's Menu)Manual Mode turns off all automaticanswering operations unless you are usingthe Distinctive Ring Receive feature.

FaxAbility is equivalent to the DistinctiveRing Receive feature in New Zealand.

To receive a fax in Manual Mode, lift thehandset of the external telephone or press

(Fax) and then Hook.

When you hear fax tones (short repeatingbeeps), press Fax Start and thenReceive to receive a fax. Use the FaxDetect feature to receive faxes when youhave lifted a handset on the same line asthe machine.

External TAD Mode(External TAD in the Machine's Menu)External TAD Mode lets an externalanswering device manage your incomingcalls.

Incoming calls will be handled in thefollowing ways:

• Faxes will be received automatically.

• Voice callers can record a message onthe external TAD.

30

Choose the Correct Receive Mode

You must choose a Receive Mode depending on the external devices and telephone servicesyou have on your line.

By default, your machine will automatically receive any faxes that are sent to it. The diagrambelow will help you select the correct mode.

Do you want to use the telephone feature of your machine (ifavailable), an external telephone or external telephone answeringdevice connected on the same line as the machine? No

Fax Only Mode

Yes

Are you using the voice message function of an external telephoneanswering device? Yes

External TADMode

No

Do you want the machine to answer fax and telephone callsautomatically? Yes

Fax/Tel Mode

NoManual Mode

1 Press (Settings) > All Settings > Fax > Setup Receive > Receive Mode.If you cannot change the Receive Mode, make sure the Distinctive Ring 1 feature is set toOff.

2 Press a or b to display the Fax, Fax/Tel, External TAD, or Manual option, and thenpress the option you want.

3 Press .

• Fax and Telephone Problems on page 44Related Information

1 Fax Ability in New Zealand.

6Fax

31

Set the F/T Ring Time (FastDouble-ring)

When you set the Receive Mode to Fax/TelMode, if the call is a fax, your machine willautomatically receive it. However, if it is avoice call, the machine will sound the F/T ring(fast double-ring) for the time you set in theF/T Ring Time option. When you hear the F/Tring, it means that a voice caller is on the line.

• The F/T Ring Time feature works whenyou set Fax/Tel Mode as the ReceiveMode.

Because the F/T ring is made by the machine,extension and external telephones will notring; however, you can still answer the call onany telephone.

1 Press (Settings) > AllSettings > Fax > Setup Receive >F/T Ring Time.

2 Press how long you want the machine toring to alert you that you have a voicecall.

3 Press .Even if the caller hangs up during thepseudo/double-ringing, the machine willcontinue to ring for the set time.

Set the Number of RingsBefore the MachineAnswers (Ring Delay)

When somebody calls your machine, you willhear the normal telephone ring sound. Thenumber of rings is set in the Ring Delayoption.

• The Ring Delay setting sets the numberof times the machine rings before itanswers in the Fax Only Mode and theFax/Tel Mode.

• If you have external or extensiontelephones on the same line as themachine, choose the maximum numberof rings.

1 Press (Settings) > AllSettings > Fax > Setup Receive >Ring Delay.

2 Press the number of rings you want theline to ring before the machine answers.If you select 0, the machine will answerimmediately and the line will not ring at all(available only for some countries).

3 Press .

32

Store NumbersStore fax and telephone numbers in themachine for quick dialling and broadcastingfaxes to groups. When you dial a storednumber, the LCD displays the number.

If you lose electrical power, the AddressBook numbers that are in the machine'smemory will not be lost.

Store Address BookNumbers

Use the Address Book to store up to 200Addresses with a name.

1 Press (Fax) > Address Book.

2 Do the following steps:a. Press Edit.b. Press Add New Address.c. Press Name.d. Enter the name using the LCD (up to

15 characters), and then press OK.e. Press Address.f. Enter the number using the LCD (up

to 20 digits), and then press OK.

• Be sure to include the area code whenentering a fax or telephone number.Depending on the country, the CallerID names and history may not bedisplayed correctly if the area code isnot registered with the fax or telephonenumber.

g. Press OK.To store another Address Book number,repeat these steps.

3 Press .

Change or Delete AddressBook Names or Numbers

1 Press (Fax) > Address Book >Edit.

2 Do one of the following:• Press Change to edit the names or

fax or telephone numbers.

Press a or b to display the numberyou want to change, and then pressit.

• To change the name, press Name.Enter the new name (up to 15characters) using the LCD, andthen press OK.

• To change the fax or telephonenumber, press Address. Enterthe new fax or telephone number(up to 20 digits) using the LCD,and then press OK.

Press OK to finish.

How to enter text:

To change a character, press d or c toposition the cursor to highlight thecharacter you want to change, and thenpress . Enter the new character.

• To delete numbers, press a or b todisplay Delete, and then pressDelete.• Select the fax or telephone

numbers you want to delete bypressing them to display a redcheck mark, and then press OK.Press Yes to confirm.

3 Press .

6Fax

33

Telephone Services and External DevicesYou may be able to use the following services and connections with your Fuji Xerox machine.

These are summaries of ways to connect your machine. For details about each topic, see theOnline User's Guide.

Voice MailIf you have a voicemail service on thetelephone line that your Fuji Xerox machine isconnected to, they may conflict with oneanother when receiving incoming faxes. Ifusing this service, we suggest setting the FujiXerox machine's Receive Mode to Manual.

Voice Over Internet Protocol(VoIP)

VoIP is a type of phone system that uses anInternet connection instead of a traditionaltelephone line. Your machine may not workwith some VoIP systems. If you havequestions about how to connect your machineto a VoIP system, contact your VoIP provider.

Connection of an ExternalTelephone AnsweringDevice (TAD)

You may choose to connect an externalanswering device to your Fuji Xerox machine.To receive faxes successfully, you mustconnect it correctly. Connect your externalTAD to the jack labeled EXT. on the Fuji Xeroxmachine. When recording an outgoingmessage on your external TAD, werecommend recording 5 seconds of silence atthe beginning of your message, and limitingyour speaking to 20 seconds. Set yourmachine's Receive Mode to External TAD.

External and ExtensionTelephones

You can connect a separate phone into thejack labeled EXT. on the Fuji Xerox machine.If you answer a fax call on an extension orexternal telephone, you can make yourmachine receive the fax by pressing * 5 1. Ifthe machine answers a voice call and fastdouble rings for you to take over, press # 5 1

to take the call on an extension telephone.(For New Zealand: *91 and #91)

34

Send and Receive a Fax Using Your MachineSend a Fax

1 Load the correct size paper in the papertray.


ADF.

(If you are faxing multiple pages, werecommend using the ADF.)


3 Press (Fax).

4 Enter the fax number.• Using the dial pad

Press the digits to enter the faxnumber.

• Using the Address Book

Press (Address Book), andthen do one of the following:

• Press a or b to display the numberyou want, and then press it.

• Press , and then enter the firstletter of the name and press OK.Press the name you want to dial. Ifthe name has two fax or telephonenumbers, press the fax numberyou want.

When finished, press Apply.• Using the call history

Press (Call History), andthen press the Outgoing Calloption.

Press a or b to display the faxnumber you want, and then press it.

To send a fax, press Apply.

6Fax

35

5 Press Fax Start.The machine scans and sends thedocument.

If you placed the document on thescanner glass, follow the instructionsin the table.

Option Description

Yes To scan the next page, pressthe Yes option, and thenplace the next page on thescanner glass.

Press OK to scan the page.

No After you have scanned thelast page, press the Nooption.

The machine sends thedocument.

To stop faxing, press .

36

Fax Using Your Computer (PC-FAX)Send Faxes from YourComputer

The Fuji Xerox PC-FAX feature lets you senda file, created in any application on yourcomputer, as a standard fax and even attacha cover page.

For more information, see the Online User'sGuide: PC-FAX Overview (Macintosh)

1 From your application select File, andthen Print.(The steps may vary depending on yourapplication.)

The Print dialog box appears.

2 Select the Fuji Xerox PC-FAX.

3 Click OK.The Fuji Xerox PC-FAX user interfaceappears.

4 Enter the recipient’s fax number.a. Use your computer keyboard or click

the Fuji Xerox PC-FAX userinterface's numeric keypad.

b. Click .

You can also select a stored number fromthe Address Book.

5 Click Start.Your document is sent to the Fuji Xeroxmachine and then faxed to the recipient.

Contact the application's vendor if you needmore support.

Receive Faxes on YourComputer (Windows® only)

Use Fuji Xerox's PC-FAX software to receivefaxes on your computer, screen them, andprint only those faxes you want.

• Even if you turn off your computer (atnight or on the weekend, for example),your machine will receive and store yourfaxes in its memory. The number ofreceived faxes that are stored in thememory appears on the LCD.

• When you start your computer and thePC-Fax Receive software runs, yourmachine transfers your faxes to yourcomputer automatically.

• For PC-Fax Receive to work, the PC-FAX Receive software must be runningon your computer.

• Before you can set up PC-Fax Receive,you must install the Multi-Function Suitesoftware on your computer. Make sureyour Fuji Xerox machine is connected toyour computer and turned on.

• If your machine displays an error and isunable to print faxes from memory, usePC-FAX to transfer your faxes to acomputer.

• PC-Fax Receive is not available forMacintosh.

6Fax

37

1 Do one of the following:• (Windows Vista® and Windows® 7)

Click Start > All Programs > FujiXerox > Fuji Xerox Utilities > PC-FAX Receive > Receive.

• (Windows® 8)

Click (Fuji Xerox Utilities), andthen click the drop-down list andselect your model name (if notalready selected).

Click PC-FAX Receive in the leftnavigation bar, and then clickReceive.

2 Press (Settings) > Fax > SetupReceive > PC Fax Receive.Press On.The LCD displays a reminder to start thePC-FAX Receive program on yourcomputer.

3 Press OK.For more information about how to startthe PC-FAX Receive program, see theOnline User's Guide: PC-FAX forWindows®

4 Press or your computer name.Press OK.

5 Press Backup Print: On or BackupPrint: Off.If you choose Backup Print: On, themachine will print the fax at your machinebefore transferring it to your computer soyou will have a copy.

6 Press .

38

Use this section to resolve problems you may encounter when using your Fuji Xerox machine.

Identify the ProblemEven if there seems to be a problem with your machine, you can correct most problems yourself.

First, check the following:

• The machine's power cord is connected correctly and the machine's power is on.

• All of the machine's orange protective parts have been removed.

• Paper is inserted correctly in the paper tray.

• The interface cables are securely connected to the machine and the computer.

• Check the LCD or the machine's status in Status Monitor on your computer.

Find the Error Find the Solution

Using the Status Monitor

• Double-click the icon in the task tray.

• (Windows®) If you check Load StatusMonitor on Startup, the Status Monitor willlaunch automatically each time you start yourPC.

• A green icon indicates the normal stand-bycondition.

• A yellow icon indicates a warning.

• A red icon indicates an error has occurred.

• A grey icon indicates the machine isoffline.

• Click the Troubleshooting button toaccess Fuji Xerox's troubleshootingwebsite.

A TroubleshootingA

Troubleshooting

39

Find the Error Find the Solution

Using the LCD 1. Follow the messages on the LCD.

2. See the Online User's Guide: Error andMaintenance Messages

Error and Maintenance MessagesThe most common error and maintenance messages are shown in the table.

Error Message Cause Action2-sided Disable The back cover of the

machine is not closedcompletely.

Close the back cover of the machineuntil it locks in the closed position.

Cartridge Error Putthe Toner Cartridgeback in.

The toner cartridge is notinstalled correctly.

Remove the toner cartridge and drumunit assembly. Take out the tonercartridge, and put it back in the drumunit again. Reinstall the tonercartridge and drum unit assembly inthe machine.

Cover is Open The front cover is notcompletely closed.

Open and then firmly close the frontcover of the machine.

The fusing unit cover is notcompletely closed or paperwas jammed in the back ofthe machine when youturned on the power.

Close the fusing unit cover locatedinside the back cover of the machine.

The ADF cover is notcompletely closed.

Close the ADF cover of the machine.

If the error message remains, press,.

Document Jam The document was notinserted or fed correctly, orthe document scanned fromthe ADF was too long.

Remove the jammed paper from theADF unit.

40

Error Message Cause ActionDrum ! The corona wire on the

drum unit must be cleaned.Clean the corona wire on the drumunit.

The drum unit or the tonercartridge and drum unitassembly is not installedcorrectly.

Put the toner cartridge in the drumunit. Reinstall the toner cartridge anddrum unit assembly in the machine.

Drum End Soon The drum unit is near theend of its life.

Order a new drum unit before you getthe Replace Drum message.

Jam 2-sided The paper is jammed in the2-sided paper tray.

Pull the paper tray and the 2‑sidedtray out completely, open the backcover and then remove the jammedpaper. Close the back cover, and putthe paper tray and the 2-sided trayfirmly back in the machine.

Jam Inside The paper is jammed insidethe machine.

Open the front cover and remove thetoner cartridge and drum unitassembly. Pull out the jammed paper.Close the front cover.

Jam Rear The paper is jammed in theback of the machine.

Open the fusing unit cover andremove the jammed paper. Close thefusing unit cover. If the error messageremains, press Retry.

Jam Tray The paper is jammed in thepaper tray.

Pull the paper tray out completely andremove the jammed paper. Put thepaper tray firmly back in the machine.

Manual Feed Manual was selected asthe paper source in theprinter driver when therewas no paper in the manualfeed slot.

Place paper in the manual feed slot.

ATroubleshooting

41

Error Message Cause ActionNo Paper The machine is out of

paper, or paper is notloaded correctly in thepaper tray.

Do one of the following:

• Refill paper in the paper tray. Makesure the paper guides are set tothe correct size.

• Remove the paper and load itagain. Make sure the paper guidesare set to the correct size.

• Make sure not to overfill the papertray.

No Toner The toner cartridge is notinstalled or is not installedcorrectly.

Remove the drum unit and tonercartridge assembly. Install the tonercartridge in the drum unit correctly.Reinstall the toner cartridge and drumunit assembly in the machine. If theproblem continues, replace the tonercartridge.

Print Unable XX The machine has amechanical problem.

• Press and hold to turn off themachine, wait a few minutes, andthen turn it on again.

• If the problem continues, contactFuji Xerox customer service.

Replace Drum It is time to replace thedrum unit.

Replace the drum unit.

The drum unit counter wasnot reset when a new drumwas installed.

Reset the drum unit counter.

See the instructions included with thenew drum unit.

Replace Toner The toner cartridge is at theend of its life. The machinestops all print operations.

While memory is available,faxes are stored in thememory.

Replace the toner cartridge with anew one.

Scan Unable The document is too longfor 2‑sided scanning.

Press . Use an appropriate sizepaper for 2‑sided scanning.

Scan Unable XX The machine has amechanical problem.

• Press and hold to turn off themachine, and then turn it on again.

• If the problem continues, contactFuji Xerox customer service.

42

Error Message Cause ActionSelf-Diagnostic The temperature of the

fusing unit does not rise toa specified temperaturewithin the specified time.

Press and hold to turn off themachine, wait a few seconds, andthen turn it on again. Leave themachine idle for 15 minutes with thepower on.The fusing unit is too hot.

Size Error 2-sided The paper size specified inthe printer driver and themachine's menu are notavailable for automatic 2-sided printing.

Press . Choose a paper sizesupported by 2-sided printing.

Paper size available for automatic 2-sided printing is A4.

The paper in the tray is notthe correct size and is notavailable for automatic 2-sided printing.

Load the correct size of paper in thetray and set the tray for that papersize.

Paper size available for automatic 2-sided printing is A4.

Size mismatch The paper in the tray is notthe correct size.

Load the correct size of paper in thetray and set the size of paper to thetray.

Toner Ended The toner cartridge is at theend of its life.

Replace the toner cartridge with anew one.

Toner Low If the LCD displays thismessage you can still print.The toner cartridge is nearthe end of its life.

Order a new toner cartridge now soyou have it ready when the LCDdisplays Replace Toner.

ATroubleshooting

43

Fax and Telephone ProblemsIf you cannot send or receive a fax, check the following:

1 Connect one end of the telephone line cord to the area labelled "LINE", and then connectthe other end of the telephone line cord directly to a telephone wall socket.If you can send and receive faxes when the telephone line is directly connected to the fax,the problem may be unrelated to the machine. Please contact your telephone serviceprovider for connection issues.

2 Check the receive mode.See Related Information:

• Receive Modes

• Choose the Correct Receive Mode

3 Try changing the compatibility settings.You may be able to send and receive faxes by lowering the connection speed.

For more information, see Related Information: Set Telephone Line Compatibility forInterference and VoIP Systems

If the problem still is not resolved, turn the machine off, and then turn it on.

• Choose the Correct Receive Mode on page 31• Set Telephone Line Compatibility for Interference and VoIP Systems on page 29

Related Information

44

Troubleshooting for Other Fax Problems

Difficulties Suggestions

Cannot send a fax. Check all line cord connections. Make sure the telephone line cord isplugged into the telephone wall socket and the LINE socket of themachine. If you subscribe to DSLor VoIP services, contact your serviceprovider for connection instructions.

Make sure you pressed Fax and the machine is in Fax mode.

Print the Transmission Verification Report and check for an error.

Contact your administrator to check your Secure Function LockSettings.

Ask the other party to check that the receiving machine has paper.

Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook. If you hearstatic or interference on your fax line, contact your local telephonecompany.

If you are using a telephone answering machine (External TADmode) on the same line as the Fuji Xerox machine, make sure youranswering machine is set up correctly.

1. Record the outgoing message on your answering machine.

• Record five seconds of silence at the beginning of your outgoingmessage.

• Limit your speaking to 20 seconds.

• End your outgoing message with your Fax Receive Code forpeople sending manual faxes. For example: “After the beep,leave a message or press *51 and Start to send a fax.”

2. Set your answering machine to answer calls.

3. Set your Fuji Xerox machine’s Receive Mode to External TAD.Make sure your Fuji Xerox machine’s Fax Detect feature is turned On.Fax Detect is a feature that allows you to receive a fax even if you haveanswered the call on an external or extension telephone.

Received faxesappear as split pages.

Turn on Auto Reduction.

Dialling does not work.(No dial tone)

Check all line cord connections.

Change Tone/Pulse setting. (Available only for some countries)

Poor sending quality. Try changing your resolution to Fine or S.Fine.Make a copy to check your machine’s scanner operation. If the copyquality is not good, clean the scanner.

For more information, see the Online User's Guide: Telephone and FaxProblems

Vertical black lineswhen sending.

Black vertical lines on faxes you send are typically caused by dirt orcorrection fluid on the glass strip.

For more information, see the Online User's Guide: Clean the Scanner

ATroubleshooting

45

Print or Scan Problems

If you cannot print or scan a document,check the following:

1 All of the machine's protective partshave been removed.

2 The interface cables are securelyconnected to the machine and thecomputer.

3 The printer or scanner driver has beeninstalled correctly.To make sure the printer or scannerdriver is installed on your computer, seeRelated Information: Other Problems

4 (Scan problem only)Confirm the machine is assigned with anavailable IP address. (Windows®)

a. Do one of the following:

(Windows Vista®)

Click (Start) > Control Panel >Hardware and Sound > Scannersand Cameras.

(Windows® 7)

Click (Start) > All Programs >Fuji Xerox > Fuji Xerox Utilities.Click the drop-down list and selectyour model name (if not alreadyselected). Click Scan in the leftnavigation bar, and then clickScanners and Cameras.

(Windows® 8)

Click (Fuji Xerox Utilities),and then click the drop-down list andselect your model name (if notalready selected). Click Scan in theleft navigation bar, and then clickScanners and Cameras.

b. Do one of the following:

(Windows Vista®, Windows® 7 andWindows® 8)

Click the Properties button.c. Click the Network Setting tab to

confirm the machine's IP address.

Try printing with your machine. If theproblem still remains, uninstall andreinstall the printer driver.

5 If the problem still remains after trying allthe above, try the following:For a USB interface connection

• Change the USB cable for a newone.

• Use a different USB port.

For a Wired Network connection

• Change the LAN cable for a new one.

• Use a different LAN port on your hub.

• Make sure your machine's wiredconnection is on.

For more information, see the OnlineUser's Guide: Select Your NetworkConnection Type

For a Wireless Network connection

• Confirm your machine's Wi-Fi lightstatus.

If the Wi-Fi light on your machine'scontrol panel is blinking, yourmachine has not been connected tothe WLAN access point. Set up thewireless network connection again.

If the Wi-Fi light on your machine'scontrol panel is off, the WLANconnection setting is disabled.Enable the WLAN connection and setup the wireless network connection.

For more information, see the OnlineUser's Guide: Introduction to YourFuji Xerox Machine

46

If you cannot print on both sides of paper,check the following:

6 Change the paper size setting in theprinter driver to A4.

ATroubleshooting

47

Document and Paper JamsFind the Jammed Documentor Paper

If your document or paper jams inside themachine, the LCD message or Status Monitorwill help you to find it.

5

1

2

3

4

1. Document Jam

2. Jam Rear

3. Jam 2-sided

4. Jam Tray

5. Jam Inside

Clear the Document Jam

The Document is Jammed in the Top of theADF

1 Open the ADF cover.

2 Pull the jammed document out to theleft.

3 Close the ADF cover.

The Document is Jammed under theDocument Cover

4 Pull the jammed document out to theright.

If the document rips or tears, remove allsmall paper scraps to prevent futurejams.

48

Remove Small Paper Scraps Jammed inthe ADF

5 Insert a strip of stiff paper, such ascardstock, into the ADF to push anysmall paper scraps through.

If the document rips or tears, remove allsmall paper scraps to prevent futurejams.

6 Press .

Clear the Paper Jam

Always remove the remaining paper from thepaper tray and straighten the stack when youare adding new paper. This helps preventmultiple sheets of paper from feeding throughthe machine at one time and prevents paperjams.

Paper is Jammed in the Paper TrayIf the LCD displays Jam Tray, do thefollowing:

1 Pull the paper tray completely out of themachine.

2 Slowly pull out the jammed paper.

The easiest way to remove the paper isto use both hands to pull it downward.

ATroubleshooting

49

3 Fan the stack of paper to prevent furtherjams, and slide the paper guides to fitthe paper size.

4 Make sure the paper is below themaximum paper mark (b b b).

5 Put the paper tray firmly back in themachine.

Paper is Jammed in the OutputPaper TrayWhen the paper is jammed in the outputpaper tray, do the following:

1 Use both hands to open the scanner.

2 Remove the paper.

3 Push the scanner down with both handsto close it.

50

Paper is Jammed at the Back of theMachineIf the machine's control panel or the StatusMonitor indicates that there is a jam in theback (Rear) of the machine, complete thefollowing:

1 Leave the machine turned on for 10minutes. This allows the internal fan tocool the extremely hot parts inside themachine.

2 Open the back cover.

3 Pull the blue tabs at the left and rightsides toward you to release the fusingunit cover.

WARNINGHOT SURFACE

The machine's internal parts will be extremelyhot. Wait for the machine to cool down beforetouching them.

4 Use both hands to gently pull thejammed paper out of the fusing unit.

ATroubleshooting

51

5 Close the fusing unit cover. Make surethe blue tabs at the left and right sideslock into place.

6 Close the back cover until it locks in theclosed position.

Paper is Jammed inside theMachineIf the machine's control panel or the StatusMonitor indicates that there is a jam inside themachine, complete the following:

CAUTIONDo not attempt to remove a paper jammeddeeply inside the product, particularly a paperwrapped around a heat roller. Otherwise, itmay cause injuries or burns, and even worse,may generate smoke if you keep operatingthe product with a paper jammed. Switch offthe product promptly and contact your localFuji Xerox representative for moreinformation.


2 Open the front cover.

52

3 Remove the toner cartridge and drumunit assembly.

WARNINGHOT SURFACE


4 Pull out the jammed paper slowly.

5 Install the toner cartridge and drum unitassembly into the machine.

6 Close the front cover.Paper is Jammed in the 2-sidedTrayIf the machine's control panel or the StatusMonitor indicates that there is a jam in the 2-sided paper tray, do the following:


2 Pull the paper tray completely out of themachine. ATroubleshooting

53

3 At the back of the machine, pull the2‑sided tray completely out of themachine.

4 Pull the jammed paper out of themachine or out of the 2‑sided tray.

5 Remove paper that may have jammedunder the machine due to staticelectricity.

6 If paper is not caught inside the 2-sidedtray, open the back cover.

WARNINGHOT SURFACE


7 Use both hands to gently pull thejammed paper out of the back of themachine.

8 Close the back cover until it locks in theclosed position.

9 Put the 2-sided tray firmly back in therear of the machine.

54

10 Put the paper tray firmly back in thefront of the machine.

ATroubleshooting

55

How to Enter Text on Your Fuji Xerox Machine

• When you must enter text on your Fuji Xerox machine, a keyboard appears on the LCD.

• The characters that are available may differ depending on your country.

• The keyboard layout may differ depending on the function you are setting.

• Press to cycle between letters, numbers and special characters.

• Press to cycle between lowercase and uppercase letters.

• To move the cursor to the left or right, press d or c.

Inserting spaces• To enter a space, press Space.

Making corrections• If you entered a character incorrectly and want to change it, press d or c to move the cursor to

the incorrect character and press . Enter the correct character.

• To insert a character, press d or c to move the cursor to the correct place, and then enter thecharacter.

• Press for each character you want to erase, or press and hold to erase all thecharacters.

• Set Your Station ID on page 28Related Information

B Appendix

56

SuppliesWhen the time comes to replace supplies such as the toner or drum, an error message willappear on your machine's control panel or in the Status Monitor.

The toner cartridge and drum unit are two separate parts.

Toner Cartridge Drum Unit

Standard Toner:CT202329

High Yield Toner:CT202330

CT351055

BA

ppendix

57

C IndexAAddress Book

changing .........................................33storing ............................................ 33

ADF (Automatic Document Feeder)...17, 20, 21, 26, 35

Automaticfax receive.................................29, 31

CControl Panel Overview......................... 1Copy.................................................... 17

settings............................................18

DDate and time........................................ 7Distinctive Ring.................................... 31Document

how to load.......................... 17, 26, 35

EEntering Text........................................56Envelopes............................................ 13Error messages................................... 40

FFax

F/T ring time.................................... 32receive mode.............................29, 31ring delay.........................................32station ID......................................... 28telephone line compatibility............. 29

fax receive........................................... 31Fax, from PC........................................37Fuji Xerox

Contacting Fuji Xerox......................... i

JJams.................................................... 48

document ....................................... 48paper .............................................. 49

LLCD (Liquid Crystal Display)..........1, 3, 4

MMaintenance messages.......................40Manual

receive ......................................29, 31Manual feed slot.............................13, 15

PPaper

how to load .......................................8Print......................................................11

RReceive Mode................................ 29, 31

SScan.....................................................25Supplies............................................... 57

TTAD (Telephone Answering Device),

external..................................... 29, 34Troubleshooting

document and paper jams ..............48Error and Maintenance Messages . 40fax and telephone problems ...........44print or scan problems ....................46

VVoice Mail............................................ 34VoIP systems................................. 29, 34Volume...................................................7

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DocuPrint M265 zBasic User’s Guide

604E 77200 MB3551E2-1 (Edition 1)October 2014

Copyright © 2014 by Fuji Xerox Co., Ltd.

Fuji Xerox Co., Ltd. LEV144001-00Printed in Vietnam

Basic User's Guide DocuPrint M265 zContacting Fuji XeroxFor the Latest Driver UpdatesThe Online User's Guide Helps You Get the Most Out of Your MachineDefinitions of NotesCompilation and Publication NoticeTable of Contents1 General InformationControl Panel OverviewTouchscreen LCD OverviewHow to Navigate the Touchscreen LCDAccess Fuji Xerox UtilitiesInitial SetupSet the Date and TimeAdjust the Ring VolumeAdjust the Beeper VolumeAdjust the Speaker Volume

2 Paper HandlingLoad PaperLoad and Print using the Paper TraySet the Check Size

Change the Paper SizeChange the Paper TypeUsing Special Paper

3 PrintPrint from Your Computer (Windows®)Print a Document (Windows®)Print on Both Sides of the Paper (Windows®)Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)Printing on Envelopes, Thick Paper or LabelsPrinting on Plain Paper, Thin Paper, Recycled Paper or Bond Paper using the Manual Feed Slot

4 CopyCopy a DocumentCopy SettingsCopy OptionCopy Multiple Pages on Both Sides of the PaperCopy a 2-sided Document Using the ADFCopy a 2-sided Document Using the Scanner GlassCopy Both Sides of an ID Card onto One Page

5 ScanScan from Your Computer (Windows®)Save Scanned Documents and Photos to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®)

Scan Using the Scan Button on Your Fuji Xerox MachineScan Using the Scan Button on the Machine

6 FaxBefore FaxingSet Your Station IDSet Telephone Line Compatibility for Interference and VoIP SystemsReceive ModesChoose the Correct Receive ModeSet the F/T Ring Time (Fast Double-ring)Set the Number of Rings Before the Machine Answers (Ring Delay)

Store NumbersStore Address Book NumbersChange or Delete Address Book Names or Numbers

Telephone Services and External DevicesVoice MailVoice Over Internet Protocol (VoIP)Connection of an External Telephone Answering Device (TAD)External and Extension Telephones

Send and Receive a Fax Using Your MachineSend a Fax

Fax Using Your Computer (PC-FAX)Send Faxes from Your ComputerReceive Faxes on Your Computer (Windows® only)

A TroubleshootingIdentify the ProblemError and Maintenance MessagesFax and Telephone ProblemsTroubleshooting for Other Fax Problems

Print or Scan ProblemsDocument and Paper JamsFind the Jammed Document or PaperClear the Document JamClear the Paper JamPaper is Jammed in the Paper TrayPaper is Jammed in the Output Paper TrayPaper is Jammed at the Back of the MachinePaper is Jammed inside the MachinePaper is Jammed in the 2-sided Tray

B AppendixHow to Enter Text on Your Fuji Xerox MachineSupplies

C Index

/ColorImageDict > /JPEG2000ColorACSImageDict > /JPEG2000ColorImageDict > /AntiAliasGrayImages false /CropGrayImages true /GrayImageMinResolution 300 /GrayImageMinResolutionPolicy /OK /DownsampleGrayImages true /GrayImageDownsampleType /Bicubic /GrayImageResolution 300 /GrayImageDepth -1 /GrayImageMinDownsampleDepth 2 /GrayImageDownsampleThreshold 1.50000 /EncodeGrayImages true /GrayImageFilter /DCTEncode /AutoFilterGrayImages true /GrayImageAutoFilterStrategy /JPEG /GrayACSImageDict > /GrayImageDict > /JPEG2000GrayACSImageDict > /JPEG2000GrayImageDict > /AntiAliasMonoImages false /CropMonoImages true /MonoImageMinResolution 1200 /MonoImageMinResolutionPolicy /OK /DownsampleMonoImages true /MonoImageDownsampleType /Bicubic /MonoImageResolution 1200 /MonoImageDepth -1 /MonoImageDownsampleThreshold 1.50000 /EncodeMonoImages true /MonoImageFilter /CCITTFaxEncode /MonoImageDict > /AllowPSXObjects false /CheckCompliance [ /None ] /PDFX1aCheck false /PDFX3Check false /PDFXCompliantPDFOnly false /PDFXNoTrimBoxError true /PDFXTrimBoxToMediaBoxOffset [ 0.00000 0.00000 0.00000 0.00000 ] /PDFXSetBleedBoxToMediaBox true /PDFXBleedBoxToTrimBoxOffset [ 0.00000 0.00000 0.00000 0.00000 ] /PDFXOutputIntentProfile () /PDFXOutputConditionIdentifier () /PDFXOutputCondition () /PDFXRegistryName () /PDFXTrapped /False

/CreateJDFFile false /Description > /Namespace [ (Adobe) (Common) (1.0) ] /OtherNamespaces [ > /FormElements false /GenerateStructure false /IncludeBookmarks false /IncludeHyperlinks false /IncludeInteractive false /IncludeLayers false /IncludeProfiles false /MultimediaHandling /UseObjectSettings /Namespace [ (Adobe) (CreativeSuite) (2.0) ] /PDFXOutputIntentProfileSelector /DocumentCMYK /PreserveEditing true /UntaggedCMYKHandling /LeaveUntagged /UntaggedRGBHandling /UseDocumentProfile /UseDocumentBleed false >> ]>> setdistillerparams> setpagedevice